Service Satisfaction Questionnaire

Dear Sir/Madam,

Thank you for choosing Zoomlion product.

Here, we would like to take this opportunity to focus on some questions revealing on actual
conditions of our service. Please spare a few minutes to complete the below questions by
clicking in the corresponding circle and adding comments where appropriate, then email
back to us.

After receiving your neutral or negative feedback, we will take a careful analysis on each
survey and find out where improvements are needed to provide you more satisfied service.

Your advice and suggestion will be highly appreciated.

A. COMPANY NAME

Please fill in Your Company Name:

B. PRODUCT CATEGORY

Please fill in Your Product Category:

C. QUESTIONS

1. What do you think of our service staff’s attitude during service?

Very Satisfied 10 9
Satisfied 8 7 6
Dissatisfied 5 4 3
Very Dissatisfied 2 1

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2. What do you think of the professional skills and technical ability of our service staff
in repair work or trouble shooting?

Very Satisfied 10 9
Satisfied 8 7 6
Dissatisfied 5 4 3
Very Dissatisfied 2 1

3. What do you think of the communication ability of our service staff?

Very Satisfied 10 9
Satisfied 8 7 6
Dissatisfied 5 4 3
Very Dissatisfied 2 1

4. What do you think of the reaction speed of our service staff when you are looking
for support?

Very Satisfied 10 9
Satisfied 8 7 6
Dissatisfied 5 4 3
Very Dissatisfied 2 1

5. What do you think of the quality of Zoomlion spare parts?

Very Satisfied 10 9
Satisfied 8 7 6
Dissatisfied 5 4 3
Very Dissatisfied 2 1

6. What do you think of timeless of spare parts supply?

Very Satisfied 10 9
Satisfied 8 7 6
Dissatisfied 5 4 3
Very Dissatisfied 2 1

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7. What do you think of the price of Zoomlion spare parts by compare with other
brands?

Very Satisfied 10 9
Satisfied 8 7 6
Dissatisfied 5 4 3
Very Dissatisfied 2 1

8. What do you think of the performance of the instructor during training?

Very Satisfied 10 9
Satisfied 8 7 6
Dissatisfied 5 4 3
Very Dissatisfied 2 1

9. What do you think of the usefulness or effectiveness of training that you

participated in?

Very Satisfied 10 9
Satisfied 8 7 6
Dissatisfied 5 4 3
Very Dissatisfied 2 1

10. What do you think of the usefulness or effectiveness of technical documents (such as
Operation Manual, Maintenance Manual, etc) ?

Very Satisfied 10 9
Satisfied 8 7 6
Dissatisfied 5 4 3
Very Dissatisfied 2 1

11. What do you think of the overall service of Zoomlion?

Very Satisfied 10 9
Satisfied 8 7 6
Dissatisfied 5 4 3
Very Dissatisfied 2 1

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 D. SUGGESTIONS

Would you like to share with us any other information that you could help us serve you
better?

SURVEYOR:

DATE:

Please send back to us after you complete and SAVE this file.

Thank you.

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