Question 1

a) Who would you interview in a business to gain more detailed information about
the systems requirements? Explain your reasons. What documents would you
examine?
b) List 2 advantages of questionnaires, and describe a situation where a
questionnaire would be better than an interview.

(5+5=10 marks)

Question 2

You need to perform cost and benefits analysis for a system development in a
company.
You forecast that the development will take 18 months to finish. In the first 12
months, the system will require a server (cost = $50,000), few software licenses
(license fees = $50,000) and software developers (total salary = $200,000). In the next 6
months of the development, you will still be able to use the same server. However, to
use the licensed software, the software vendors will charge your company 40% of the
original license fee. The developers, obviously, will still receive salary ($100,000).
It is expected that the system can be used for operation even before the
development is finished. Just after 12 months of the start of the development, the
company will get the benefits. For the first year of operation, the company expects
the increase in sales by $50,000. For the following years the expected increase in sales
will be $100,000 annually. From 6 months after the development is completed, the
company will also save money by reducing inventory cost by $40,000 annually.

a) What is the payback period for this project?

b) What is the ROI for this system at the end of year 5 of its operation?

TotalBenefits − TotalCosts
Note: ROI =
TotalCosts

c) What are the shortcomings of payback period and ROI techniques for
Cost and Benefits Analysis?

(10+15+5=30 marks)

Question 3

Frosty Recreation Centre has a 25 metre indoor heated pool, a gymnasium and a
health-food café. On joining, members fill in an application form. Whenever their
details change members fill in an update form so that Adam, the secretary, can

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update the membership records.
Members pay a yearly fee that entitles them to use all the facilities. On payment,
members receive a membership card showing their name, member number and
membership expiry date. Adam sends reminder notices to members when their
membership fees are due.
Member listings of current members are generated on a regular basis and given to
the Manager of Frosty Recreation Centre.
You are asked to draw a Context Diagram and a Level 0 DFD for a Membership
System for this Centre.

(10+15=25 marks)
Question 4

Bundoora College has a small book store that opens for students, staff and general
public. Currently, they use a manual order system. The manager asked you to build a
database for them. You had an interview session with him and you get a general
overview about the database requirements. The database should store:

• Orders information made by students, staff or general public. The order should
have order number, the date and the time it is made.
• Customers details, so that the manager can notify the customers with the order
status as well as send promotional material. The detail includes customer code, the
full name, home address, contact phone number, and email address.
• List of the items in each order. The items can be books and/or stationeries. For
each book, you should be able to include the details such as the title, the authors,
the ISBN, and the price. For stationery, you should have the code, description, and
price.
• If a book is required for a particular subject offered in Bundoora College, the
database should store this data as well. The information includes the subject code,
the subject name, the coordinator name, and the semester it is offered.

a) Create an Entity-Relationship Diagram (ERD) for the bookstore database.

Make sure you include all required entities, relationships and cardinalities
information.
b) Create the table design for the database. You should indicate clearly the
primary and foreign keys for each table.
c) During which phase of the SDLC is ERD used? What is its function?

(20+8+2=30 marks)

Question 5

For Latrobe University DVD Rentals, design a monthly report to show the number of

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DVDs hired per category for each day of the month.
The categories are G(General Exhibition), PG(Parental Guidance), M(Mature) and
R(Restricted). Daily totals for each day are required, as are weekly and monthly
totals for each category. The report also needs to show grand total (all categories)
every week and for the month.
Use COBOL or BASIC format specifications. For example: XXXXXXXXXXX or
X(11) for an 11 character field, Z9.99 for a two decimal place, a Z for suppressed zero,
and a 9 for digits.

(20 marks)

Question 6

In the System Implementation stage of SDLC, there are three common types of
testing. List and briefly describe each of them.
(15 marks)

Question 7

As a systems developer you are deciding on the best method for converting from an
old system to a new system. Discuss the four (4) techniques available to you and
indicate the advantages and disadvantages of each.
(10 marks)

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