IGNOU in association with Accenture

Prospectus & Programme Guide

for
Diploma in Business Process Outsourcing
Finance and Accounting

Rs. 200 by cash at the counter

Rs. 250 by registered post

School of Vocational Education and Training

Indira Gandhi National Open University
Maidan Garhi
New Delhi-110 068
 Please keep this programme guide
safely till you complete the
programme. You will need to consult
it while working on the programme.

RECOGNITION
IGNOU is a Central University established by an Act of Parliament in 1985
(Act No. 50 of 1985). IGNOU Degrees/Diplomas/ Certificates are recognised
by all the members of the Association of Indian Universities (AIU) and are at
par with Degrees/Diplomas/ Certificates of all Indian Universities/Deemed
Universities/ Institutions vide UGC No. F. 1-8/92 (CPP), dated February 1992
and AIU Circular No.EV/B(449)/94/176915-177115 dated January, 1994.
(Clarify if 177115 or 155115)

Dispatch of Study Material and Assignment

“The university sends study materials and assignments, where ever prescribed to the student by registered
post and if a student does not receive the same for any reason what so ever, the university shall not be held
responsible for that”
Print Production: Mr. B. Natarajan, DR(P), Mr. Jitender Sethi, AR(P), Mr. S. Burman, AR(P) and
Mr. K.N. Mohnan, SO(P)

December, 2008
© Indira Gandhi National Open University, 2008.
All rights reserved. No part of this work may be reproduced in any form, by mimeograph or any other means, without
permission in writing from the Indira Gandhi National Open University, New Delhi.
Further information on the Indira Gandhi National Open University programmes may be obtained from the University’s
office at Maidan Garhi, New Delhi-110 068 or its website http://www.ignou.ac.in.
Printed and published on behalf of Indira Gandhi National Open University, New Delhi by Director, SOVET.
Lasertypeset by : Rajshree Computers, V-166A, Bhagwati Vihar, Nr. Sec. 2, Dwarka, Uttam Ngr, New Delhi-59
Printed at : A-One Offset Printer, 5/34, Kirti Nagar Industrial Area, New Delhi-110015
 Message from the Vice Chancellor

Dear Learner,
It gives me great pleasure to welcome you to the Indira Gandhi National
Open University (IGNOU) and I congratulate you for deciding to pursue
your studies through the Open and Distance Learning (ODL) System
adopted by the University. This Central University, established by an Act of
Parliament has the objectives of providing higher education to all those who aspire for it.
I am also pleased to announce our association with Accenture, a global management, technology
services and outsourcing company to launch the Diploma in Business Processing Outsourcing-
Finance and Accounting, which has been designed and developed by eminent academicians and
industry experts. This course will develop your skills and provide you an opportunity to make a
career in the growing Business Processing Outsourcing Industry.
The University is committed to excel in training capacity-building, scholarship, research and public
service. IGNOU values the appropriate use of information and communication technologies and the
satellite media to support quality teaching and learning. Self-instructional print materials, audio and
video programmes, radio broadcasts, Gyan Darshan telecasts, face to face counseling sessions,
teleconferencing and interactive radio counseling, periodic assignments and project work constitute
the teaching-learning methodology. For laboratory and practical-intensive courses in science,
engineering, technology, professional courses and vocational courses, the physical and infrastructural
facilities of the conventional institutions are availed.
The University functions through its large network of Regional Centres and Program centres spread
all over the country. The University offers academic programmes ranging from certificate level to
research level. These programmes cater to a wide range of learners from diverse background
including professionally qualified specialists, executives, teachers at all levels, and the general
public interested in pursuing post school education.
Round the year walk in admission, majority of the academic programmes being offered in both
cycles of admission i.e. January and July cycles and preparation of a common prospectus for these
programmes, web enabled students support system are some of the new initiatives being undertaken
by IGNOU.
This prospectus provides you the necessary information on nomenclature of the programme,
eligibility criteria, programme duration, fee structure, examinations and study centers, etc. I hope
you will find this prospectus helpful in pursuing your studies in IGNOU.
I wish you all success in your studies.

(V.N. Rajasekharan Pillai)

Vice Chancellor
January, 2009

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 CONTENTS
Page No.
1. About IGNOU
1.1 Prominent Features…………………………………………………… ..................................... 5
1.2 The School of Studies ………………………………………………… .................................... 5
1.3 Academic Programmes ………………………………………………. ...................................... 6
1.4 Preparation of Course Material ………………………………………. ...................................... 6
1.5 Credit System ……………………………………………………….... ..................................... 7
1.6 Student Support Services ……………………………………………... .................................... 7
1.7 Instructional System…………………………………………………… .................................... 7
1.8 Evaluation System ………………………………………………..…. ....................................... 8
1.9 Term end examination and payment of examination fee……………. ........................................ 8
2. Accenture……………………………………………….. .................................................................... 8
3. An Overview of the Indian BPO Industry………………………………………… ......................... 9
3.1 Finance and Accounting BPO………………………………………… ...................................... 9
4. Diploma in Business Process Outsourcing – Finance and Accounting ........................................... 11
4.1 About the Program…………………………………………………. ....................................... 11
4.2 Program Structure ...................................................................................................................... 11
4.3 Course-wise unitization……………………………………………. ........................................ 12
4.4 Eligibility for Admission…………………………………………............................................ 16
4.5 Admission Test and Test Location………………………………… ......................................... 16
4.6 Programme Fee Structure………………………………………….. ......................................... 16
4.7 Medium of Instrucution……………………………………………. ........................................ 17
4.8 Student Support Services………………………………………….. ......................................... 17
a. Induction…………………………………………………………. ................................... 17
b. Academic Counselling…………………………………………….. ................................. 17
c. Assignment ......................................................................................................................... 18
4.9 Programme Evaluation system………………………………………. ..................................... 20
4.10 Term-end Examination ............................................................................................................... 20
4.11 Facts and Benefits of the Programme……………………………… ....................................... 22
5. University Rules…………………………………………………………. ......................................... 23
5.1 Reservation .................................................................................................................................. 23
5.2 Scholarships and Reimbursement of Fee .................................................................................... 23
5.3 Change/Correction of Address .................................................................................................... 24
5.4 Simultaneous Registration ........................................................................................................... 24
5.5 Refund of Fee .............................................................................................................................. 24
5.6 Change of Regional Centre/Programme Centre or both .............................................................. 24
5.7 Disputes on Admission and Other University Matters ................................................................ 24
Appendix-1 Specified Regional Centres and Cities ............................................................................. 25
Appendix-2 Regional Centre Codes and Addresses for Admission Entrance Test ............................. 26
Appendix-3 Admission test brief and sample questions ………………… ...................................... 28
Appendix-4 Application form .............................................................................................................. 33
Appendix-5 Category certificate .......................................................................................................... 35
Appendix-6 Change of Address ........................................................................................................... 36

4
 1. ABOUT IGNOU
The Indira Gandhi National Open University was established by an Act of Parliament in 1985 to
achieve the following objectives:

Democratizing higher education by taking education to the doorsteps of the students

Providing access to high quality education to all those who seek it, irrespective of age, region, or
formal qualifications

Offering need-based academic programmes by giving professional and vocational orientation to
the courses

Promoting and developing distance education in India

Setting and maintaining standards in distance education in the country — as an apex body for the
purpose.

1.1 Prominent Features

Some of the special features of the Open and Distance Education System currently practiced by
IGNOU are:

Relaxed entry requirements

Provision of equal opportunity of admission to people from all over the country

Provision of learning at one’s own pace, place and time

Cost-effective and cost-efficient educational operations

Multi-media approach in the preparation of course packages

Self-instructional Printed and Audio/Video course materials

Network of student support services throughout the country

Face-to-face Counselling and Tele-counselling

Continuous evaluation through assignments

Provision of terminal examination two times a year

Interactive Satellite Aided Communication Network (Teleconferencing).

Interactive Radio Counselling

1.2 The School of Studies

With a view to developing interdisciplinary studies, the University operates through Schools of Studies.
Each School is headed by a Director who arranges to plan, supervise, develop and organize its academic
programmes and courses in co-ordination with the School staff and the different academic, administrative
and service wings of the University. The emphasis is on providing a wide choice of courses at different
levels through various programmes.
Currently IGNOU has following schools of studies:

School of Agriculture

School of Computer and Information Sciences
5

School of Continuing Education

School of Education

School of Engineering & Technology

School of Extension and Development Studies

School of Foreign Languages

School of Gender and Development Studies

School of Health Sciences

School of Humanities

School of Interdisciplinary and Tran disciplinary Studies

School of Journalism and New Media Studies

School of Law

School of Management Studies

School of Performing and Visual Arts

School of Sciences

School of Social Sciences

School of Social Work

School of Tourism and Hospitality Service Sectoral Management

School of Translation Studies and Training

School of Vocational Education and Training

1.3 Academic Programmes

The University offers programmes leading to Certificate, Diploma or Degree, covering conventional
as well as innovative programmes. Most of these programmes have been developed after an initial
survey of the demand for such studies. They are launched with a view to fulfill the student’s needs for:

Certification

Improvement of skills

Acquisition of professional qualifications

Continuing education and professional development at work place

Self-enrichment

Diversification of knowledge, etc.

1.4 Preparation of Course Material

Learning materials are prepared for the courses by teams of experts drawn from conventional
universities; management institutions and professionals from all over the country and in-house faculty.
These materials are edited by the content experts and language experts at IGNOU before they are
finally sent to the press. Similarly audio and video programmes are produced in consultation with the
course writers, in-house faculty and producers.
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These materials are previewed and reviewed by the faculty as well as outside experts and edited or
modified wherever necessary before they are dispatched to the Program centres.
Printed material is supplied directly to the students at the addresses supplied by them and their cost is
covered in the programme fee or made available at Specified Regional centers / Program centers.
Audio/Video programmes are made available at the Program centres where Audio/Video playing
equipment is also available. Audio/Video programmes of the University are also broadcast as per a
prearranged schedule. Print materials and audio/video tapes are available for a price. Interested persons/
institutions may request for a catalogue from The Registrar (MPDD), IGNOU, Maidan Garhi, New
Delhi - 110 068.
1.5 Credit System
The University follows the ‘Credit System’ for most of its programmes. Each credit amounts to 30
hours of learner study comprising all learning and assessment activities, such as : Reading and
comprehending the print material, Listening to audio, watching video, attending counselling sessions,
practical sessions, teleconferencing, writing assignment responses, refereeing books in library,
discussions with peer group etc. Thus, a four credit course involves 120 hrs of study and six credit
course involves 180 hours of study. Completion of an academic Programme (Degree, Diploma or
Certificate) requires successful clearing of both, the assignments and the term-end examination of
each course in a Programme
1.6 Student Support Services
IGNOU has established a number of programme centres throughout the country. Study Centres /
Programme Centers provide counselling facilities at periodic intervals; act as information centres, and
as examination centres. Each student is assigned to a programme centre where he/she also submits
tutor-marked/computer marked assignments to the programme/study centre coordinator. To coordinate
the programme centres, the University has established 40 Regional Centres all over the country. However
the List of Specified Regional Centres and cities for Diploma in BPO -Finance and Accounting is
given in Appendix 1.
1.7 Instructional System
The methodology of instruction in this University is different from that of the Conventional Universities.
The Open University system is more learner-oriented and the learner is an active participant in the
pedagogical (teaching and learning) process. Most of the instructions are imparted through distance
education methodology and face to face mode as per the requirements.
The University will follow a multimedia approach for instruction of this course, which comprises:
a) Self Instructional Written Material: The printed study material (written in self-instructional
style) for both theory and practical components of the programmes is supplied to the learners in
batches of blocks (booklets) for every course.
b) Counselling Sessions: Normally counselling sessions are held as per the schedule drawn by the
study centres. These are mostly held during the non working hours of the host institutions where
the programme centres are located.
c) Teleconferences: Live teleconferencing sessions are conducted via satellite through interactive
Gyan Darshan Channels as well as simulcasted on ‘Educast’ channel from the University studios
at EMPC, the schedule of which is made available at the programme centre.
d) Practical sessions / eLearning: Some programmes have practical/elearning component. These
sessions are held at Specified institutions for which schedule is provided by the programme centres.
Attendance at practicals is compulsory.
e) Audio/Video Programmes: the learning package of these audio-video Programmes will contain
audio and video cassettes, which ill be produced by the university to enhance the understanding
of the course material given to you. The audio tapes are run and video cassettes are screened at the

7
 study centre during specific sessions, while will be duly notified by the study centers for the
benefit of the students.
f) Gyan Darshan Educational Channel : a coloboration between MHRD, Prasar Bharathi, IGNOU
and other organisation has resulted in launching the Gyan Darshan (GD), the educationsl channel
of India. The channel is providing the educational programmes from the electronic media production
center (EMPC) on a varity of subjects for 24 hrs a day to enhance the learning process. Educational
programmes are contributed by major sintitucions such as IGNOU, UGC/CEC,NCERT/CIET,
Directorate of adult Education, IITs and other educational/ Training/Development organisations
in the country. These programmes are simultaneously broadcat on “Edusat” national Channel in
which 2 way audio and 2 way video teleconferencing facility is available.
g) Gyan Vani : IGNOU manages FM Radio network in 40 cities and towns for educational
development. EMPC is the nodal agency for implementing the project . As many as 26 FM Radio
stations at various cities are broadcasting educational programmes
h) Radio Counselling : This is provided on radio by experts in the discipline. You can ask questions
right from your home/office or wherever you are over the phone. These sessions are conducted
for an hour on all Sundays. A toll free telephone number 1800-11-2345 has been provided for
this purpose from selected cities. A detailed schedule is available in IGNOU website i.e.,
www.ignou.ac.in
1.8 Evaluation System
The system of evaluation in IGNOU is also different from that of the conventional universities. IGNOU
has a multi-tier system of evaluation.
1) Self assessment exercise within each unit of study
2) Continuous evaluation mainly through assignments which are tutor marked practical assignments
and seminar/workshops/extended contact programmes.
3) The term end examinations
The evaluation of learners depends upon various instructional activities undertaken by them. A learner
has to write assignment responses compulsorily before taking term end examination from time to time
to complete an academic programme. A learner has to submit Tutor Marked /Computer Marked
Assignment (TMA/CMA) responses to the Coordinator of the centre concerned to which he/she is
attached. A learner should keep duplicate copies of the assignment responses of TMA/CMA that may
be required to be produced at the Student Evaluation Division (SED) on demand. Term-end examination
will be conducted at the study centre/exam centres.
1.9 Term End Examination
The university conducts Term-end examination twice a year in the month of June and December.
Students will be permitted to appear in term-end examination subject to the conditions and registration
for the courses, in which they wish to appear is valid, minimum time to pursue these courses is elapsed
and they have also submitted the required number of assignment (s) if any, in those courses by the due
date. Prescribed Fee has to be paid to appear Term end Examination
Students can also submit On-line examination form as per the guidelines through IGNOU website at
www.ignou.ac.in

2. ACCENTURE
About Accenture
Accenture is a global management consulting, technology services and outsourcing company.
Combining unparalleled experience, comprehensive capabilities across all industries and business
functions, and extensive research on the world’s most successful companies, Accenture collaborates
with clients to help them become high-performance businesses and governments. With more than

8
187,000 people serving clients in over 120 countries, the company generated net revenues of US$23.39
billion for the fiscal year ended Aug. 31, 2008. Its home page is www.accenture.com.

3. AN OVERVIEW OF THE INDIAN BPO INDUSTRY

Business Process Outsourcing, or BPO, started as a concept where companies outsourced certain
functions like Finance, HR, Customer Contact etc. to service providers. The reasons why companies
outsource could be any of the following –
• The BPO service provider would deliver the service at a lower cost
• The BPO service provider would be more efficient and deliver higher quality services
• The company does not want to spend time and effort on repetitive, non-core processes but wants
to focus on its core business
India proved to be a source of low cost, high quality talent, and so the concept of Off shoring work
from other geographies (typically Western) to India was introduced. Over the last several years, the
industry has matured such that clients do not look at India only for low cost, but also for providing
higher quality services which are sophisticated and specialized.
Since its inception, the Business Process Outsourcing industry in India has shown aggressive growth,
both in terms of scale and scope. It is an industry which provides business support services to clients
across the world, and has proven to be a source of employment for a large number of people in India.
The last Fiscal Year (FY) was one of significant growth for the IT-BPO sector in India.
Indian IT-BPO grew by 33% in FY08 to reach $64 billion in aggregate revenue, thus revalidating its
strong fundamentals, despite concerns of a slowing US economy and supply constraints. BPO services
exports stood at $12.5 billion, up by 30% (USD) accounting for over 1/4th of the export aggregate,
and is the fastest growing segment across software and services exports driven by scale as well as
scope.
Direct employment in Indian IT-BPO crossed the 2 million mark, an increase of about 389,000
professionals over FY2007; indirect job creation is estimated at about 8-9 million. The BPO sector
alone provides direct employment to about 700,000 people.
Types of BPO Services
The BPO sector provides a wide range of services to clients – these could be across Finance and
Accounting (F&A), Human Resources (HR), Procurement, Technical Support, Customer Contact,
Sales Support and Service, Learning Solutions etc. The clients for these services could be from any
industry, and these services are typically referred to as Horizontal BPO services
Apart from these, there are services which are offered to clients from specific industries – Insurance,
Pharmaceuticals, Travel, Healthcare, Banking etc. The BPO services are tailor-made for the requirements
of these industries – such services are called Vertical BPO services.
There are more evolved and complex services offered to specific segments like Legal, Analytics etc.
They are similar to BPO in many respects, but are typically of higher complexity. These service providers
are called Knowledge Process Outsourcing, or KPO, providers.
All the three types of BPO services are currently growing aggressively, and India is recognized as a
global leader across these segments.
3.1 Finance and Accounting BPO
From among the different types of work to get outsourced from client companies to service providers,
the Finance & Accounting segment forms a large part. This is one of the key Horizontal BPO segments.

9
The primary activities of a Finance BPO are accounting processes such as vendor payables, accounts
receivables, Reconciliations, general accounting, financial controls, business analysis and financial
systems control. Various locations of a large Corporate in countries across the globe convert paper
based data into electronic form which is further transmitted to the centre in India for financial / accounting
processing and the output is exported from India to the concerned business locations worldwide.
Outsourcing under F&A processes range from transactions processing such as Accounts payables,
accounts receivables, general accounting to reporting and financial analysis, thus moving up the value
chain.
Potential for the Industry
The available opportunity and market potential for the Indian BPO industry is very large.

Note: Stretch target is calculated assuming 5x growth requirements by 2012 against 2008 projections
Note: Present trend scenarios calculated assuming constant growth rate at 5-year CAGR (2008 over 2003)
Source: NASSCOM-Everest India BPO Study (2008)

Indian BPO Industry has the potential to grow nearly five-fold to reach US $50 B by 2012

10
Advantages for India in BPO Industry
India is uniquely positioned to capitalize on the offshore wave and strengthen its leadership position
due to the following reasons:
Abundance of Skilled Manpower
With > 700,000 employed in BPO India is the second largest English speaking workforce in the world
and world’s second largest higher education system
Improvements in Infrastructure
Improved real estate solutions, significant reduction in telecom costs and improved bandwidth
availability
Mature Offshore Industry
With >1000 IT + ITES companies in India today there is a rapid growth in scale and maturity reflecting
the increasing confidence of global corporations
Lower Costs & Higher Productivity / Quality
Besides the manpower costs in India being significantly lower than those in developed markets, it is
the presence of relatively more educated profile of employees who view BPO as a long-term career
Favorable Government Policies
Tax concessions, infrastructure benefits and telecom deregulation
Strategic Location
Time zone difference with Europe, US and APAC enables companies to effectively create a 24 hour
support operation thus reducing delivery lead times

4. DIPLOMA IN BUSINESS PROCESS OUTSOURCING-

FINANCE & ACCOUNTING (DBPO)
4.1 About the Programme
The Indira Gandhi National Open University (IGNOU) is always a front-runner in identifying
opportunities and designing suitable programme for the benefit of the society and economy of the
country. IGNOU, in association with Accenture has designed and developed the Diploma in Business
Process Outsourcing –Finance and Accounting, an innovative programme (the first of its kind) in the
open and distance learning system. The business and the university relationships are perfected in the
programme. This program will provide the opportunity to the students across India to develop their
professional careers, to be eligible for employment in the growing BPO industry. This Diploma
programme aims to incorporate a unique blend of theory and practical courses, designed by eminent
academicians, Accenture subject matter experts, BPO training organizations and e-learning
organizations, to provide students with a comprehensive learning model.
The uniqueness of this programme is that (it comprises of 32 credits in the form of Part I-16 Credits
(theory and practicals) and Part II-16 Credits for which the communication and IT skills of the students
are evaluated through term end examination.

4.2 Programme Structure

This programme comprises Part I and Part II, Part I: Finance and Accounting consists of 5 courses,
having 16 Credits and Part II: English Communications and IT skills, consists of 2 Courses, having 16
Credits. To be eligible for the award of the Diploma in Business Process Outsourcing – Finance and
Accounting, a student has to complete the courses as shown.
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PART I: Finance and Accounting
Course Code Course Name Credits
BPOI - 001 Course 1: Introduction to Finance and Accounting BPO 2 Credits
BPOI - 002 Course 2: Fundamentals of Accounting 4 Credits
BPOI - 003 Course 3: Procure to Pay (P2P, Accounts Payable) 4 Credits
BPOI -004 Course 4: Order to Cash (O2O, Accounts Receivable) 3 Credits
BPOI -005 Course 5: Record to Report 3 Credits
TOTAL 16 Credits

PART II: English Communications and IT skills

Course Code Course Title Credits
BPOI – 006 English Communication 8 credits
BPOI - 007 IT Skills (MS Word, MS Excel) 8 credits
TOTAL 16 Credits

IMPORTANT NOTE: For Part –II Courses, Students will be given references. No formal training or
counselling sessions will be held for these two courses. However the students must appear and qualify
the term end Test.

4.3 Course-wise Unitization

PART I

Course 1: Introduction to Finance and Accounting BPO - BPOI – 001 2 Credits

Block 1: Introduction to FA Outsourcing

Unit 1: Overview of BPO
Unit 2: Organization of the industry
Unit 3: Overview of the Indian BPO Industry
Unit 4: Overview of F&A outsourcing
Unit 5: Career prospects
Unit 6: Getting ready for a career in F&A BPO
Block 2: Introduction to FA Outsourcing Technology
Unit 7: IT & its application in F&A BPO
Unit 8: Data Security

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 Course 2: Fundamentals of Accounting - BPOI – 002 4 Credits

Block 1: Accounting Basics

Unit 1: Introduction to Accounting
Unit 2: Accounting Principles
Unit 3: Accounting Standards
Block 2: Accounting Process
Unit 4: Recording of Business transactions - Journal
Unit 5: Classification - Ledger
Unit 6: Special Purpose Subsidiary Books
Unit 7: Rectification of errors
Block 3: Financial Statements
Unit 8: Accounting Concepts of Income, Expenditure & Receipts
Unit 9: Trading and P&L Account
Unit 10: Balance Sheet
Unit 11: Adjustments in Final Accounts
Block 4: Preparation of Corporate Financial Statements
Unit 12: Final Accounts with Adjustments
Unit 13: Provisions and Reserves
Unit 14: Financial Schedules

Course 3: Procure to Pay (P2P, Accounts Payable) - BPOI – 003 4 Credits

Block 1: Overview and Phases of P2P process

Unit 1: Introduction to procure to pay
Unit 2: Outsourcing of procure to pay and its reasons
Unit 3: Source documents
Unit 4: Procurement activities
Unit 5: Invoice Processing
Unit 6: Invoices on Hold
Unit 7: Payment Runs
Unit 8: Vendor Helpdesk
Block 3: Issue Management, Controls and Metrics
Unit 9: Quality Checks
Unit 10: Issue Management
Unit 11: Accounting Entries
Unit 12: Metrics and best practices
13
Block 4: T&E Cycle
Unit 13: Overview of T&E
Unit 14: Stages of T&E

Course 4: Order to Cash (O2C, Accounts Receivable) - BPOI – 004 3 Credits

Block 1: Overview of O2C
Unit 1: What is O2C
Unit 2: Importance to business
Unit 3: Why is it outsourced ?
Unit 4: Steps in a O2C process
Unit 5: Roles, responsibilities & goals of different players
Unit 6: Technology for O2C
Block 2: Order Management
Unit 7: Credit Approval Process
Unit 8: Order Management Process
Unit 9: Billing Process
Block 3: Issue Management, Controls and Metrics
Unit 10: Collection Process
Unit 11: Collection Tools
Unit 12: Cash Applications/Allocation
Block 4: O2C operations
Unit 13: Typical Issues in day to day O2C operations
Unit 14: Controls and Metrics in O2C process
Unit 15: Business simulation exercise
Course 5: Record to Report - BPOI – 005 3 Credits
Block 1: Overview of R2R
Unit 1: What is R2R
Unit 2: Importance to business
Unit 3: Why is it outsourced ?
Unit 4: Steps in a R2R process
Unit 5: Roles, responsibilities & goals of different players
Unit 6: Technology for R2R
Block 2:Accounts Reconciliation
Unit 7: Introduction to reconciliation
Unit 8: Sub Ledgers Reconciliation
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 Unit 9: Bank Reconciliation
Unit 10: General Ledger Reconciliation
Block 3: Fixed Assets
Unit 11: Addition / Deletion/Revaluation of Fixed Assets
Unit 12: Depreciation Accounting
Unit 13: Methods of Depreciation
Block 4: Treasury Management
Unit 14: Cash Budgeting and forecasting
Unit 15: Cash Variance Analysis
Unit 16: Cash flow Management and sourcing for cash deficits
Unit 17: Payments management
Block 5: Issue Management, Controls and Metrics
Unit 18: Controls and Metrics in R2R
Unit 19: Reporting Schedules Tax
PART II

Course 6: English Communication- (BPOI – 006) 8 Credits

1. Voice Clarity
2. Accent
3. Fluency
4. Grammar

Course 7: IT Skills(BPOI-007) 8 Credits

1. MS Word
a. MS word Basics
b. Typing and Editing
c. Formatting text
d. Page Designing and layout
e. Document management
2. MS Excel
a. MS Excel Basics
b. Calculations using Excel
c. Charts and Database in Excel

15
4.4 Eligibility for Admission
Candidates with the following qualifications are eligible:
a) 10 + 2 or its equivalent with English as a compulsory subject - Pass with aggregate
50% marks OR
b) Bachelors Degree and above (with English as a compulsory subject at 10+2 level)

4.5 Admission Test and Test Location

Admission Test Fee
The admission fee is Rs 275/- this fee has to be paid through Demand Draft in favour of “Merittrac
Services Private Limited” payable at Bangalore. This draft must be submitted at the time of admission
test then only you will be permitted to appear in the admission test.
Important Documents required for admission test:
It is mandatory to submit the following documents to be submitted before appearing in the admission
test. If you FAIL to submit these documents you are not allowed to appear the admission test.
a) Filled in admission form
b) Affixed photograph and your signature over it.
c) Attested copy of certificates in support of your educational qualifications,
d) Category certificate for SC/ST/OBC
e) Identity card duly filled up
f) Demand draft for Admission test
Candidates will have to appear and pass the admissions test to be held during the prescribed dates,
provided in a separate information sheet along with this prospectus, at specified Regional Centers
(in appendix 2).
● The Duration of the Test is 1 hour
● Mode of Test – Written test
Test will be conducted on Verbal Ability and Quantitative Ability (Mathematics) (Sample questions
are available in appendix-3.)
Results will be announced on the same day. Therefore, in order to finalize the admissions candidates
have to wait till announcement of the result on the day of the examination.
Admission test will be conducted at specified Regional Centers (For details on Admission test centres
please see appendix 2). You may select the Regional center and date of admission test as per your
convenience during the dates prescribed
4.6 Programme Fee Structure
Diploma in BPO- Finance and Accounting programme fee is Rs.20,000/- (Rupees Twenty thousand
only) which covers Rs.100/- admission fee also. Candidates who qualify the admission test will be
offered on the spot admission. Therefore, you have to pay the total fee either on the spot or within two
working days of clearing the admission test. In the form of Demand Draft in favour of IGNOU
payable at the city where your specified Regional Centre i.e., where you appear for the admission test.
It is advisable for you to bring programme fee demand draft of Rs.20,000/- on the same day of attending
the admission test, so as to avoid any inconveniences in payment of the programme fee.

16
4.7 Medium of Instruction
The medium of instruction for this programme is through English medium only
4.8 Student Support Services
In order to provide, the university has established a number of Regional Centres and study centres
across the country. The regional Centres and Study Centres will be providing you the following
● Information, counselling and advice on your programme as well as other academic programmes
offered by the university
● Pre-admission, during admission and post-admission counselling
● Induction for newly enrolled students
● Supply of academic Counselling Schedules and Internship Schedules
● Provision of audio-video, tele-conferencing, radio-counselling facilities at the study centres for
listening/viewing and interaction
● Provide facilities for reference purpose at the study centres/regional centres and IGNOU HQs
● Receipt and evaluate assignment responses and workbook submitted by you and return of the
same with marks and feedback on assignments and feedback on the workbook you would be
writing.
● Attend to academic and administrative queries pertaining to other that the above such as registration,
examination, assessment, feedback etc.
a. Induction
The university will be organizing an induction Programme for you soon after your admission is
confirmed. The induction programme will be organized at the study centre with which you are attached.
The induction will be a day long programme where you will be interacting with academic experts,
administrative staff of the study enters and officers/administrators from the regional centre & university.
The main purpose of induction programme is to orient you to the aims of objectives of the programme,
its structure, delivery mode, instructional system, role of academic counselling and e-learning training.
You will also be given assessment system being followed by the university with regard to assignments
b. Academic Counselling
Study centre allotted to you will organize Academic Counselling sessions and elearning sessions.
Academic Counselling sessions will be held on weekends (Saturdays and Sundays) for a period of
100 hrs spread over 6 months. The academic counselors and the Coordinator of the study centre may
work out the counselling Schedule of these sessions taking into consideration internship and term end
examination periods, which you are required to undertake compulsorily. These counselling sessions
will be organized for all the theory courses as well as for e-Learning courses. While going through the
study material sent to you, you may write down specific difficulties which you encounter and discuss
the same in the counselling sessions with the academic counselors of the centre. Time allocated for
counselling session is for 100 hrs and for e-learning is 80 hrs which will be fairly distributed among
the 5 courses. The study centre offering the programme at the local level will prepare detailed counselling
schedule and the same will made available to you well in advance before actual counselling sessions
and e-learning sessions begin. In fact counselling and e-learning schedule will guide you in preparing
yourself before attending to Course wise academic counselling.
To derive maximum benefit of the counselling session, you should inform the coordinator of your
centre in writing well in advance about the specific difficulties of which you would like to seek
clarification during counselling sessions. This will help the organizers to invite specific Counselors/
Facilitators (Specialists) on these dates if required who can better help and resolve difficulties.

17
c. Assignments
Assignments constitute an essential component of the instructional system in this programme. You are
given certain problems/issues, course-wise for writing assignment. You are required to write responses
for these assignments based on your understanding of Self Learning Material pertaining to courses,
discussions and interactions you will have with counsellors, facilitators and fellow Learners. You are
required to submit assignment responses of every course at the Study Centre allotted to you. Every
assignment marks will be counted for the final marking for each course.
Types of assignment
Essay/Long answer type,
Short answer type, and
E-Learning/reflective/application/activity oriented type.
Course-wise questions for assignment prepared by the faculty are sent to you. You are given enough
time (see the assignment schedule/operation schedule supplied to you) to go through the study material,
refer books, discuss/interact with academic counselors and facilitators and fellow learners to develop
a deep insight and comprehending before you attempt actual assignment response preparation. After
completing the assignments, you should submit the same to the study centre with which you are
attached for assignment evaluation and feedback. The evaluator will carefully evaluate the assignment
response and provide you feedback in the form of teaching comments on the strength and weakness of
each of the assignment response for your benefit. The assignments carry a weight age of 30 per cent
per course, which will be added to final grade in the concerned course.
Purpose of assignments
The purpose of introducing an assignment system and giving assignments a weight age of 30 per cent
per course is intended to test your capacity and capability of your technical and practical experiences.
Therefore, you must allocate enough time for preparing and writing assignment responses as per the
guidelines of the university and submit them to the study centre. Please make sure that you must write
assignment responses on your own which will improve your understanding, knowledge and skills
about the course curriculum. At the same time you are also advised not to get tempted to reproduce the
course material given in the units or assignments responses of others. Any learners, which may indulge
into such practices, may loose their valuable time in acquiring knowledge and skills in the subject.
Further, if you reproduce the textual material from the course materials provided or any other source,
you may be penalized by awarding “Zero marks” your sincere efforts and provoke you to think on
your own to test your comprehension of content and competencies in applying the concepts.
Guidelines for assignment preparation
While preparing assignment responses you make keep the following points in mind, which may help
you for preparing better assignment responses:
● Reward assignment question carefully and identify various sources of material.
● Make your answer precise, concise and systematic, which is relevant to assessment question.
● Supplement your response with examples, illustrations and real life situations with activities which
will help you acquiring better knowledge and skills.
● Stick to the word limit if indicated in the assignment, by drafting, re-drafting assignment responses
till you arrive a final draft response.
● Write answer in your own handwriting, and don’t send typed assignments.
18
Practical tips to write the assignment may be obtained from your academic Counsellors and facilitators
attached with study centres.
How and where to send completed Assignment Responses
While sending the assignment responses the following points should be particularly taken care:
● Write your enrolment number, name and Full address at the right hand corner of the 1st page of
your assignment response.
● Send your assignment responses to the study centre with which you are attached only, Please do
not submit/forward your assignment to any centre/institution.
The course for which the assignment has been done, its Course Code No. and Assignment Code should
be written in capital letters in the centre of the top of the 1st page of the response sheets. The top left
hand corner should be kept for office use. The top of the 1st page of your response(s) should look
something like this:
Course Title _______________________________________
Course Code _______________________________________
Assignment code _______________________________________
Enroll No _______________________________________
Name _______________________________________
_______________________________________
_______________________________________
Address _______________________________________
_______________________________________
_______________________________________
Telephone _______________________________________
E-Mail _______________________________________
Date of Submission _______________________________________
Instruction for sending assignment response
● Send assignment responses complete in all respect. Partial or incomplete assignment will not
carry any credit
● Use A-4 size paper for writing your responses and leave a margin of about 2 ½ on the left side for
writing tutor comments and providing feedback
● Always retain a copy of the assignment response with you as a precautionary measure. In case the
assignment response submitted is lost in transit or otherwise, you may be asked to send another
copy. Retain a photocopy of the assignment response till you successfully complete the programme
● The assignment should be submitted to the coordinator of the study centre on or before the last
date indicated in the operation schedule of assignment given by the university
● Procure a set of new assignment question of an assignment falls on a holiday, the same may be
submitted on the next working day
Once you get the pass marks in an assignment, you cannot resubmit assignment responses, if any, for
improvement of grade/mark. Assignment is not subject to re-evaluation except factual errors. If any.

19
4.9 Programme Evaluation System
a) Continuous evaluation through assignment (tutor marked assignment and computer marked
Assignment)
b) Term end examination
In the final results assignments carry 30% weightage while 70% weightage is given for term end
examination.
1. All assignments and term end examination will be scored as numerical marking scheme. Any
component, which has not been attempted will be treated as having a score of zero marks
2. To claim BPO –F&A Diploma, the requirement for pass would be atleast 40% marks in both
continuous evaluation(assignments )as well as term end examination of each course. The scores
of continuous evaluation and term end evaluation are not complementary to each.
3. Depending on the over all percentage of the marks secured by a candidate the division will awarded
as follows
1st Division - 60% and above
2nd division - 50% to 59.9%
Pass - 40% to 49.9%
Unsuccessful - Below 40%

4.10 Term-end Examinations

The term end examination is another component of the evaluation system. It carries 70% weightage in
the final results. The university conducts term end examination twice a year i.e. in June and December
For February session of Diploma in BPO – Finance and Accounting, TEE will be held in the month of
July-August 2009.
Examinations will be conducted in 2 Parts
Part I: The TEE for all courses (5 mandatory Finance & Accounting courses) will be a written test.
This test will be conducted at the programme/study centers selected Regional or Program centres
mentioned herein.
Students who pass the above with a minimum of 40% aggregate will be awarded 16 credits
Part II: English communication test and IT/PC Skills ( MS Word and MS Excel) which will be a
written test and a viva.
Students who pass the above with a minimum of 40% aggregate will be awarded additional 16 credits
IMPORTANT: Students who successfully pass both Part I and Part II will be awarded a total of 32
credits. Thus a Diploma in BPO-F&A will be awarded.
To be eligible to appear at the term end examination in any course, you are required to fulfill the
following conditions:
- You should have submitted the assignment responses for the respective courses.
- You should have submitted the Examination Form in time in which you would like to write
examination.
- You should have valid registration at the time of submission of Examination form.
- You should complete a minimum duration of the programme.

20
Examination Date sheet and schedule which indicates the date and time of examination for each course
is sent to all the Regional Centres approximately 5 months in advance. The same is also notified
through IGNOU News Letter from time to time. Normally, the date sheet for june examinations are
sent in the month of January and for December Examination in the month of July. The date sheet is
also available on the IGNOU website www.ignou.ac.in
It is essential pre-requisite for you to submit the examination form for taking examination in any
course. You can obtain the form from your programme centres. Only one form is submitted for all the
courses in one-term examination. You are required to pay a fee of Rs 50/- for each course as examination
fee. The filled in examination form is to be submitted to either The Registrar, SED, Indira Ghandhi
National Open University, Maidan Garhi New Delhi – 110068 or at your concerned Regional Centre.
The date of submission of examination form will be communicated subsequently.
Examination fee as well as late fee is payable in the form of a Demand Draft drawn from any nationalized
bank or IPO in favour of IGNOU, New Delhi-110068. The examination fee received after due dates
with or without late fee, wherever applicable, shall be rejected.
- The list of Examination Centres will be available on IGNOU’s Website during February/March
and August/September. Please note that the university will try to allot you the Examination Centre
you opt for. How ever, in unforeseen circumstances, you may be allotted another nearby
Examination Centre.
- Change of examination centre is permissible in exceptional cases for which you have to make a
request to the Registrar, WED at least one month before the commencement of the examination
as per university norms.
- Your enrolment number is your Roll Number for the Examination. Please exercise enough care in
writing it. Any mistake in writing the roll number will result in non-declaration of result.
Declaration of Result
It is your duty to check whether you are registered for that course, whether you have valid registration
and whether you are eligible to appear for that examination or not. If you neglect this and take the
examination without being eligible for it, your result will be cancelled. Although all efforts are made
to declare the result in time, there will be no binding on the university to declare the result in time,
there will be no binding on the university to declare the results of the last examination before
commencement of next examination. You are, therefore, advised to fill up the form without unnecessarily
waiting for the result and get it cancelled at a later date if so required.
Early Declaration of result: You can apply for early declaration of term-end examination results with
a fee of Rs. 500/- per course. The application for early declaration of results shall be entertained only
if you have been elected for any post or applied for further studies. Mark-sheet/certificate for qualifying
examination is required to be submitted to the institution by a particular date. You must compulsorily
submit documentary evidence (proof) in support of the reason for early declaration of your result.
Early Declaration of result is permissible in term-end examination for theory course only. This facility
is not applicable for practical, assignments etc. based courses. The application for early declaration of
results shall be entertained for final year courses or maximum of four backlog courses only. Prescribed
fee @ Rs. 500/- per course shall be payable by Demand draft in favour of “IGNOU” and payable at
New Delhi. Application form along with required amount of fee must be submitted to the registrar
SED. IGNOU, maidan Garhi, New Delhi-110068 before the date of the commencement of term-end
examination i.e., before July - August and December respectively. Application form for early Declaration
of Results is placed in this book.

21
Re-Evaluation of Term-end Examination: After the declaration of term-end examination results, if you
are not satisfied with marks awarded, you can request the university to re-evaluate your answer scripts
on payment of Rs. 300/- per course. Application for re-evaluation shall be submitted in the
prescribed format to the Registrar, SR&E, IGNOU, Maidan Garhi, New Delhi-110068 along with fee
of Rs.300/- per course in the form of Demand Draft drawn in favour of IGNOU and payable at New
Delhi.
Application for re-evaluation must be made before 31st March for the term-end examination held in
December, and 30th September for term-end examinations held in June, or within one month of the
declaration of results, whichever is later. The date of declaration of results will be calculated from the
date on which the results of relevant course were placed on the IGNOU website.
After the re-evaluation, the better of the two scores of the original marks and re-evaluation marks will
be considered. Marks so revised shall be incorporated in your record and the revised marks sheet be
sent to you within one month from the receipt of the application.
While communicating with the University regarding examinations for the at purpose for any matter,
lease write your name, enrolment number, name of the programme and complete address. In the absence
of such details, we may not be able to attend to your problems.

4.11 Facts and Benefit of the Programme

● The IGNOU- Accenture BPO Diploma is targeted towards undergraduate and graduate students
across India.
● The first specialization to be launched in February 2009 is the Diploma program in BPO - Finance
and Accounting.
● Further programmes across industry specific BPO services - human resources, category
management, customer contact, insurance, banking, health care, pharmaceuticals, engineering
services, and equity research and capital markets will be offered subsequently.
● Through formal training of counselors trained by Accenture experts, combined with ‘on the job’
practice scenarios in the form of e-Learning and textbooks, the program brings additional focus
and recognition to critical delivery skills across the BPO industry.
IMPORTANT
1. Students who successfully complete the programme and pass all term end examination papers
will be eligible to apply for employment with Accenture and other BPO companies.
2. Accenture will have the first right to interview and offer employment, based on the business
requirements, to those students who will apply and pass the term-end examinations and the formal
interview rounds.

THE SCHOOL OF VOCATIONAL EDUCATION AND TRAINING

The school of vocational education and training was established in IGNOU in AUGUST 2007.
Vocational Education and Training is a major contributor to the socio-economic enhancement of the
individual and the community at large. It is vital for sustainable development of the country.
The Vocational Education and Training (VET) is being re-structured in the backdrop of growing
unemployment problem among the educated youth. The national knowledge Commission (NKC) in
its report on VET has recommended, “There is an urgent need to contemporary, relevant, inclusive and
creative. Recently, the Prime Minister in the full planning Commission meeting on 13.9.2007 mentioned
that capacity will be developed for enrolling one crore children under vocation education. The new

22
ILO recommendations on “Human resources development: Education, training and lifelong learning
(No 195)”calls on member States to develop and implement education, training and lifelong learning
policies that promote people’s employability throughout their lives, The three pillars identified for
building and maintaining individuals’ employability :(a) quality education, (b) pre-employment and
(c) learning throughout life.
In this backdrop, the school of Vocational education and training in IGNOU shall pay pivotal role in
meeting the target set by the policy-making bodies of the country.
Objectives of the School
1. Conceptualize, design, and develop courses, and coordinate to educate and train skills of post-
secondary school students catering to the vocational as well as technical requirements for economic
development in the country.
2. Create courses in regional languages increasing reflection of regional peculiarities’ should be
stressed in course development and delivery.
3. Build an All-India Network for Skills and Social Development through binding these centres of
learning in the outreach field.
4. Institutionalize mechanisms for certification of talents in the informal sector and accredited
vocational institutes to validate talents and certify skills so as to create a cadre of qualified self
employed professionals.
5. Deploy ICT for qualitative and value-added growth of Vocational Education and Training (VCT)
6. Encourage public-private partnerships so tat the learners benefit from wider access and in-depth
orientation. Specific partnership between IGNOU and NIOS should be created to leverage
formation of more collaboration and networks in the field.
7. Seek to promote Capacity development of the learners and the teachers through a balanced focus
on learning of dedicated skills and general education in an atmosphere of open enquiry, creative
pursuits and contextual sensitivity.

5. UNIVERISTY RULES
5.1 Reservation
The University provides reservation of seats for Scheduled Castes, Scheduled Tribes, OBC’s, War
Widows of military forces, Kashimir Migrants and Physically Handicapped candidates according to
Government of India rules for various programmes of the University.

5.2 Scholarships and Reimbursement of Fee

Reserved categories, viz. Scheduled Castes/Scheduled Tribes and Physically Handicapped candidates
have to pay the fee at the time of admission to the University along with other general category
candidates. Physically Handicapped candidates admitted to IGNOU are eligible for Government of
India scholarship. They are advised to collect scholarship forms from the respective State Government’s
Directorate of Social Welfare or Office of the Social Welfare Officer and submit the filled-in forms to
them through the concerned Regional Director of IGNOU . Similarly, candidates belonging to SC/ST
have to submit their scholarship forms to the respective Directorate of Social Welfare of their state or
the Office of the Social Welfare Officer through the concerned Regional Director of IGNOU for
reimbursement of programme fee physically Scholarship scheme of National Centre for Promotion of
Employment of Disabled People (NCPEDP) for Post Graduate level programmes is applicable to the
students of this University also. Such students are advised to apply to awarding authority.

23
5.3 Change/Correction of Address
In case there is any correction/change in the address, the students are directed to write to the concerned
Regional Director who will forward the request after verifying the signature of student to the Registrar
(SRD), IGNOU, Maidan Garhi, New Delhi-110068. They are advised not to write letters to any other
officer in the University in this connection. Normally, it takes 4-6 weeks to effect the change. Therefore,
the students are advised to make their own arrangements to get the mail redirected to the changed
address during the interim period. The form of change of address can also be downloaded from IGNOU
Website www.ignou.ac.in

5.4 Simultaneous Registration

Candidates may take simultaneous registration in a certificate programme of 6 months’ duration provided
this does not clash with their initial study. The University shall not be responsible to conduct examination
for such students in case the dates of examination or counselling sessions overlap.

5.5 Refund of Fee

The registration fee once paid will not be refunded under any circumstances. It is also not adjustable
against any other programme of this University. The programme fee may, however, be refunded if
admission is not offered for any reason through A/C Payee cheque only, after deduction of registration
fee.

5.6 Change of Regional Centre/Programme Centre or both

The University reserves the right to allocate Programme Study Centre to the students once the admission
is finalized. The change of Regional Centre as well as Programme Study Centre is not permissible
under any circumstances in the programme.

5.7 Disputes on Admission and Other University Matters

The place of jurisdiction for filing of a suit, if necessary, will be only New Delhi/Delhi.

24
 Appendix 2
Regional Centre Codes and Addresses for Admission Entrance Test Centres
Sr. Regional Regional Regional Centre Address
No Centre Centre Codes
1 Hyderabad 1 IGNOU REGIONAL CENTRE RAHUL CHAMBER HOUSE
NO.3-5-909HIMAYATNAGAR NARAYANGUDA MAIN
ROAD HIMAYAT NAGAR HYDERABAD - 500 029 ANDHRA
PRADESH
TEL: 040-23221254,23221255 23221261
FAX 040-23221260 hyd2_ignourch@sancharnet.in,
ignourch_hyd@dataone.in; rchyderabad@ignou.ac.in
2 Guwahati 4 IGNOU REGIONAL CENTRE NAVAGIRI ROAD, 1ST BYE
LANE, CHANDMARI GUWAHATI-781003 ASSAM
TEL: -0361-26628409(O),0361-2662831 FAX : 0361-2662879
grcignou@sancharnet.in , grcignou@gmail.com;
rdguwahati@ignou.ac.in
3 Patna 5 IGNOU REGIONAL CENTRE 2ND FLOOR, BISCOMAUN
TOWER WEST GANDHI MAIDAN, PATNA - 800 001 BIHAR
TEL: 0612-2219538/ 2219541
FAX: 0612-2221539 ignoupt@sancharnet.in;rcpatna@ignou.ac.in
4 Delhi I 7 IGNOU REGIONAL CENTRE, 52, TUGHLAKABAD INSTT,
AREANEAR BATRA HOSPITAL, NEW DELHI - 110 062
TEL: 011-29956015/29958078
FAX: 011-29053172
rcd1ignou@rediffmail.com
5 Ahemdabad 9 IGNOU REGIONAL CENTRE OPP. NIRMA INSTT OF
TECHNOLOGY, SARKHEJ-GANDHINAGAR HIGHWAY
CHHARODI AHMEDABAD - 382481 GUJARAT
TEL: 02717-242975 / 242976
FAX: 02717-241580
rcignouahd@yahoo.com, rcinou@vsnl.com
6 Shimla 11 IGNOU REGIONAL CENTRE CHAUHAN NIWAS
BUILDING, KHALINI SHIMLA - 171 002 HIMACHAL
PRADESH
TEL: 0177-2624613,2624121,
FAX: 0177—2624611
sml_ignoures@sancharnet.in negidb@yahoo.com;
rcshimla@ignou.ac.in
7 Bangalore 13 IGNOU REGIONAL CENTRE NSSS KALYANA KENDRA293,
39TH CROSS, 8TH BLOCK JAYANAGAR,
BANGALORE - 560 082 KARNATAKA
TEL: 080-26654747 / 26657376
FAX : 080-26644848
ignourcblr@eth.net , ignoubir@bgl.vsnl.net.in
8 Cochin 14 IGNOU REGIONAL CENTRE KALOOR,
COCHIN -682017, KERALA
TEL 0484-2348189,2340203
FAX 0484-2340204
igrc14@vsnl.netrccochin@ignou.ac.in
9 Bhopal 15 IGNOU REGIONAL CENTRE SANCHI COMPLEX,
3RD FLOOR, OPP. BOARD OF SECONDARY EDN.
SHIVAJI NAGAR BHOPAL - 462 016 MADHYA PRADESH
TEL :0755-2578454
FAX : 0755-2578454
ignoubhopal@rediffmail.com, ignou_bhopal@yahoo.com

26
Sr. Regional Regional Regional Centre Address
No Centre Centre Codes
10 Pune 16 IGNOU REGIONAL CENTRE 1ST FLOOR,
MSFC BUILDING 270, SENAPATI BAPAT ROAD
PUNE - 411 016 MAHARASHTRA
TEL: 020-25671867 / 25671864
FAX : 020-25671864
ignourcpune42@vsnl.net;rcpune@ignou.ac.in
11 Jaipur 23 IGNOU REGIONAL CENTRE 70/79, SECTOR – 7 PATEL
MARG MANSAROVAR JAIPUR - 302 020 RAJASTHAN
TEL : 0141-2785730,2274292
FAX 0141-2784043
ignou@raj.nic.in, ignou_rj@nic.in, rcjaipur@ignou.ac.in
12 Chennai 25 IGNOU REGIONAL CENTRE C.I.T. CAMPUSTARAMANI,
CHENNAI - 600 113, TAMILNADU
TEL: 044-22541919 / 22542727,
FAX: 044 - 22542828
rcchennai@ignou.ac.in, rgnldirector@yahoo.co.in
13 Lucknow 27 IGNOU REGIONAL CENTRE B-1/33, SECTOR - HALIGANJ
LUCKNOW - 226 024 LUCKNOW - 226 024
RD, DIRECT NO : 0522 - 2745114 R C NO. : 0522 - 2364893
FAX NO. : 0522 - 2364889 TLC NO. : 0522 - 2762410
ignoulko@sancharnet.in
14 Kolkata 28 IGNOU REGIONAL CENTRE BIKASH BHAWAN, 4TH
FLOOR NORTH BLOCK SALT LAKE, BIDHAN NAGAR
KOLKATA - 700 091 WEST BENGAL
TEL: 033-23349850 / 23592719
FAX: 033-23347576
ignourd28@yahoo.com,rckolkata@ignou.ac.in
rd28cal@rediffmail.com
15 Delhi II 29 IGNOU REGIONAL CENTRE GANDHI SMRITI &
DARSHAN SAMITI ,RAJGHAT NEW DELHI - 110 002
TEL: 011-23392374 / 23392376
FAX : 011-23392375
ignourd2@ndf.vsnl.net.in, ignourd2@bol.net.in
16 Dehradun 31 IGNOU REGIONAL CENTRE, NANOOR KHERA,
TAPOVAN, RAIPUR ROAD, DEHRADUN - 248 001
UTTARANCHAL. TEL: 0135-278918 / 2789205
FAX: 0135-2789190
ignoudn@sanchernet.in, ignoudn@hotmail.com
rcdehradhun@ignou.ac.in
17 Ranchi 32 IGNOU REGIONAL CENTRE 457A, ASHOK NAGAR
RANCHI - 834022. JHARKHAND
Tel: 0651-2244688,2244699 FAX: 0651-2244400
ignouranchi@yahoo.com,
rdranchi@ignou.ac.in;rcranchi@ignou.ac.in
18 Madurai 43 IGNOU REGIONAL CENTRE C.S.I. INSTITUTIONAL
CAMPUS T.P.K. ROAD (NH-7) PASUMALAI,
MADURAI - 625 004 TAMILNADU
TEL: 0452-2380387,2380733
FAX: 0452-2370588
ignoumadurai@yahoo.comrcmadurai@ignou.ac.in

27
 Appendix 3
ADMISSION TEST BRIEF & SAMPLE QUESTIONS FOR
ADMISSION TEST
Part I - Test Brief - Verbal Ability
The Verbal Ability test was created to measure the verbal ability of Test Takers. It addresses the need
to assess Verbal Ability in most job contexts
Verbal Ability – Constructs
A brief explanation of the topics used in Verbal Ability test is mentioned below:
Reading Comprehension: A passage and Multiple Choice Questions based on it, Reading
Comprehension evaluates a candidate’s ability to “construct meaning from a text” using all elements
of reading.
Synonyms: A candidate’s knowledge of vocabulary and word usage determines the effectiveness of
communication. Synonyms are used to evaluate whether a candidate understands the possible meaning(s)
of a word.
Prepositions: ‘Linkers’, prepositions are essential for grammatically correct and meaningful sentences.
Prepositions evaluate a candidate’s knowledge of and proficiency in English.
Articles: An Indian who ‘aces’ a test on articles is definitely good in English! Articles evaluate a
candidate’s knowledge of and proficiency in English.
Test Process
The candidate is asked to answer multiple-choice questions within a stipulated time. Each question
has four options.
Mode of Administration
Offline – The test is administered using paper and pen
Sample Questions – Verbal Ability
Topic: Prepositions
1. Will you help me _________ this problem?
A) On
B) With
C) For
D) By
Topic: Prepositions
2. It is not easy to cope _________ with such tragedies in life without friends.
A) Up
B) For
C) In
D) No preposition required

28
Topic: Articles
3. Only __________ few countries enjoy a high standard of living.
A) a
B) an
C) the
D) no article required
Topic: Synonyms
Q. Some people believe that saints and priests cannot & should not enjoy victuals like ordinary
people.
A) food
B) work
C) pleasure
D) freedom

Part II - Test Brief - Quantitative Ability (Mathematics)

Quantitative Ability Test measures the use of and reasoning with numbers or mathematical concepts.
It measures the various ranges of magnitudes, which can be solved by using natural or acquired
knowledge. It includes calculation, quantification, consideration of the propositions and hypotheses
and carrying out of mathematical operations
The various areas in which the test taker is assessed are:-

Percentages, Profit, Loss & Discount

Ratio & Proportion

Puzzles
Test Process
The candidate is asked to answer multiple-choice questions within a stipulated time. Each question
has four options.
Mode of Administration
Offline – The test is administered using paper and pen
Sampler Questions – Quantitative Ability
Topique: Parentages, Profit & Loss
1. By how many percent is the selling price of a commodity less than the original marked price if
3 successive discounts of 10%, 20%, 25% are offered on the marked price? (The successive
discounts are offered on the changed market price.)
A) 55%
B) 46%
C) 50%
D) 42%
29
Topic: Percentages, Profit & Loss
2. A shopkeeper sells 4 TVs at the price he paid for 5 TVs. What is his profit margin?
A) 20%
B) 25%
C) 40%
D) 50%
Topic: Ratio & Proportion
3. The ratio of Zinc and Copper in a Brass piece is 13:7. How much Zinc will be there in 100kg of
such a piece?
A) 20kg
B) 35kg
C) 55kg
D) 65kg
Topic: Ratio & Proportion
4. A farmer used 1034 acres of land for growing rice, wheat and corn in the ratio of 5:2:4 respectively.
How many acres were used for growing corn?
A) 188 acres
B) 258 acres
C) 376 acres
D) 470 acres
Topic: Puzzles
5. Some friends are sitting on a bench. Sunil is sitting next to Sunitha and Sanjay is sitting next to
Bindu. Bindu is not sitting with Sumit. Sumit is on the left end of the bench and Sanjay is second
from the right. Sunil is on the right side of Sunitha and to the left side of Sumit. Sunil and Sanjay
are sitting together. Sanjay is sitting between which of the following pairs?
A) Bindu and Sunitha
B) Sunil and Sumit
C) Sunitha and Sumit
D) Inconsistent Data

30
 INSTRUCTIONS FOR FILLING APPLICATION FORM FOR ADMISSION
TO
DIPLOMA IN BUSINESS PROCESS OUTSOURCING
(FINANCE AND ACCOUNTING) (FORM-1)
Incomplete application/applications received after the last date as notified, would be summarily rejected
without giving any information to the candidate thereof.
1. Please note that this prospectus is applicable only to candidates residing in India.
2.. Attention is drawn to the sections regarding eligibility to the programme. Please submit attested
copies of relevant documents to establish your eligibility.
Some instructions for filling-up of Application Form are given below:
1. For Item No. 1 Programme code (DBPO.)
2. Item No 3 is for official use, you need not fill it
3. Item No 4, please fill the Region Code which you belong (see appendices II).
CHECK LIST:
Please check before submitting your admission form to IGNOU whether you have:
a) Complete Admission Form
b) Affixed photograph and your signature over it.
c) Enclosed documents,
i) Attested copies of Certificates in support of your educational qualification(s).
ii) Category Certificate for SC/ST/OBC candidates
iii) Identity Card duly filled up
d) Demand draft for Admission test @ Rs 275/- in favour of ‘” Merittrac Services Private
Limited” payable at bangalore
e) Candidates who pass the admission test will be offered on the spot admissions (on the same day
as the admissions test) on payment of admission fee in the form of Demand Draft @ Rs 20,000/
-
Candidates must ensure that they have written their name, programme code and address on the back of
the demand draft. The fee can be paid by way of Demand Draft drawn in the name of IGNOU and
payable at the city where their Regional Centre is located
You are advised to retain a Photo Copy of the Application Form submitted to IGNOU.

31
32
 Appendix 4
Application No.

INDIRA GANDHI NATIONAL OPEN UNIVERSITY

MAIDAN GARHI, NEW DELHI – 110 068
APPLICATION FORM FOR ADMISSION TO DIPLOMA IN BUSINESS PROCESS
OUTSOURCING –FINANCE AND ACCOUNTING
DO NOT STAPLE

Affix your passport size

photograph
(3.5 cm x 4.5 cm) duly
self attested
1. Programme Code 2. Enrollment No. (To be allotted by IGNOU) by you
(Trim the photograph if
necessary)

2. Details of admission test Fees

/ /
Demand Draft No. Date Month Year Amount (in Rupees.)

Bank Name

3. Details of program admission Fees (official Use only)

/ /
Demand Draft No. Date Month Year Amount (in Rupees.)

Bank Name

4. Region Code

5. Name (as appearing in your Secondary (10th Class) Examination Certificate)

6. Father’s / Husband’s Name / Mother’s Name (Strike out whichever is not applicable)

7. Address for Correspondence (Do not give Box No. address; Leave a blank box between each unit of
address like House No., Street Name, P.O., etc.)

City District

State Pin Code

8. Telephone No. (if any) with STD Code 9. Mobile No. (if any)
STD Code Telephone No.
0
10. E-Mail Address (if any)

(As given in 10th exam certificate)

33
13. Date of Birth 14. Age (as on 1st August 2008) 15. Sex: Cross (×) in the
(As given in 10th exam certificate) applicable to you

Male Female
Date Month Year Years Months Days

16. Nationality: Cross (×) in the 17. Territory Code: Cross (×)in 18. Category: Cross (×) in the
box applicable to you the box applicable to you box applicable to you

Indian Others Urban Rural Gen. SC ST OBC

If other please specify: …………

19. Educational Qualifications 10+2 onwards

Qualification Main Subjects Year of Passing % of marks Name of the Board/

university Code
10+2 or
Equivalent

DECLARATION BY APPLICANT
I hereby declare that I have read and understood the conditions of eligibility for the programme for
which I am seeking admission. I fulfill the minimum eligibility criteria for this programme as pre-
scribed in the prospectus. I have provided necessary and relevant information. In the event of any
information being found incorrect or misleading, my candidature shall be liable to cancellation by the
University at any time and I shall not be entitled to refund of any fee paid by me to the University.
Further, I have carefully studied the rules of the University as printed in the Prospectus and I accept
them and shall not raise any dispute in future over the same rules

Date / /

Signature of candidate

34
 Appendix 5

CATEGORY CERTIFICATE
(For SC/ST candidates)
This is to certify that Mr/Ms/Mrs _____________________________________ son/daughter/wife

of Shri ____________________, of Village _______________, Town _______________, Distt.

___________________, State/U.T. ____________________ belong to ___________________

Caste, which is recognised as Scheduled Caste/Scheduled Tribe under the Constitution (Scheduled
Caste part C States) Order 1951 read with the SC/ST Lists (Modification) Order, 1956.

Mr/Mrs./Ms. ____________________ and his/her family reside in Village/Town ____________

District _______________ State/U.T. _______________ .

Signature of Tahsildar/Commissioner/District Magistrate

Place : _______________ Name ___________________________________

Date : _______________ Seal/Stamp

(Please use the photocopy of this proforma.)

CATEGORY CERTIFICATE
OBC candidates (only non-creamy layer)

This is to certify that Mr./Ms./Mrs. _____________________________________ son/daughter/wife

of Shri _______________________________ of Village ____________________________ Town

____________________ Distt. _________________ State/U.T. ____________________belongs to

________________________ Caste who are eligible for availing the benefits as per central list of 5

to 13 Cs/OBC as per Resolution No. 12011/68/93-DCC(C) of Ministry of Social Justice & improvement
as modified from time to time by that Ministry based on the advice of the National Commission for
Backward Classes. (NCBC).

Mr./Ms./Mrs _______________________________________________ and his/her family reside in

Village/Town __________________ District ____________ State U.T. ______________ .

(Signature of Tehsildar/Commissioner/District Magistrate)

Place: _________________ Signature: ___________________

Date: _________________ Seal/Samp

35
 INSTRUCTIONS
1. This card should be produced on demand at the
Study Centre and Examination Centre or any
other Establishment of IGNOU to use its facilities.
2. The facilities would be available only relating
to the course or courses for which the student is
actually registered.
3. Duplicate Identity Card will be issued by the
Regional Director, on payment of Rs. 20/- by way
of Demand Draft only in favour of IGNOU payable
at the city where Regional Centre is located.
4. Loss of Identity Card is to be reported
immediately to the nearest Police Station.
5. Identity Card is to be submitted to the issuing
authority after completion of the said programme. STUDENT CARD

(FOR USE OF IGNOU FACILITIES ONLY)

Indira Gandhi National Open University

ACKNOWLEDGEMENT CARD
Dear Student,

Thank you for joining IGNOU Programme. We acknowledge the receipt of your application form. Please
mention Enrolment Number and course applied for in all your future correspondence with the University.

To be filled in by the Student.

For Office Use Only

Course Applied for : .........................................................
DD /Challan No. : .........................................................
Your Enrolment Number is
DD /Challan Date : .........................................................
Amount : .........................................................
DD Drawn on : .........................................................
 Important Dates

Admission Dates for February 2009 session : January 15th to February 16th 2009

Last date of admission : February 17th 2009

Admission Entrance Test : February 7th to February15th 2009

Admission Entrance Test timings:

The admission test will be conducted during the following time slots between February 7th to February 15th
2009 at specified Regional centers (Refer to appendix 2 in Prospectus)

Time Slot 1 : 11:00am – 12:00 pm

Time Slot 2 : 12:00pm – 1:00 pm

Time Slot 3 : 2:00pm – 3:00 pm

Candidates are requested to register at least one hour before the test. Students must arrive early to register for
admission Test.

Mandatory Documents to be brought and submitted for admission test

a) Admission Form
b) Affixed photograph and your signature over it.
c) Enclosed documents,
i) Attested copies of Certificates in support of your educational qualification(s).
ii) Category Certificate for SC/ST/OBC candidates
iii) Identity Card duly filled up
iv) Demand draft for Admission test @ Rs 275/- in favour of ‘‘Merittrac Services Private Limited” payable at
Bangalore
v) Candidates who pass the admission test will be offered on the spot admissions (on the same day as the
admission test) on payment on admission fee in the form of Demand Draft @ Rs 20,000/-. Candidates must
ensure that they have written their Name, Programme code and Address on the back of the Demand Draft.
The fee can be paid by way of Demand Draft drawn in the name of IGNOU and payable at the city
where their regional Centre is located.

You are advised to retain a photocopy of the application form submitted to IGNOU.

PLEASE NOTE:- Admission will be made on First come First serve basis.

Each center has limited seats, hence students who clear the admission test and complete the admission
formalities on a first come first serve basis will be offered the admission.
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IGNOU
for
Inclusive Growth
through
Education

“Education is a liberating force, and in our

age it is also a democratizing force, cutting
across the barriers of caste and class, smoothing
out inequalities imposed by birth and other
circumstances”
- Indira Gandhi