McFly Hoverboards

Employee Handbook
Last Updated: December 6, 2018
Written By: Ryan Barrett, Kelin Benrubi,
Cameron Juhl, Sean Kneeland, Carter Lee,
and Daniel Stitt
 
 
   
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Table of Contents  
  
● Organizational Values, Vision & Mission Statements……………2 
● Management Philosophy………………………………………………………….2 
● Organizational Chart…………………………………………………………………3 
● Job Descriptions…………………………………………………………………………3 
● Employee Evaluation Forms……………………………………………………10 
● Employee Evaluation Schedule………………………………………………14 
● Logic Model & Explanation……………………………………………………14 
● Customer Satisfaction Survey…………….………………………………….16 
● Evaluation Plan…………………………………………………………………………17 
● Facility Description………………………………………….………………………17 
● Workplace Inspections…………………………………………………………..18 
● Crisis Management & Emergency Response………………………19 
● Organizational Policies……………………………………………………………20 
● Attached Documents……………………………………………………………….22 
● References…………………………………………………………………………………31 
 
 
 
 
 
 
 
   
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Organizational Values, Vision & Mission Statements  

 
The McFly is the revolutionary and first of its kind to 
surface in the technological world. The McFly is none 
other than a hoverboard. But unlike its’ competitors who 
have claimed to be a hoverboard. The redeeming quality 
of flight is achieved in this novelty. As an organization, our 
mission statement is to create a world where exploration, 
transportation, and fun are interconnected to raise the 
standard for new technology. Additionally, as a 
corporation the McFly’s vision statement is to revamp transportation. The McFly 
ensures that through this new platform of transportation we will now have access to the 
reduction of automobile trafficking, a new environmentally friendly alternative to 
transportation, a safer form of mobility and more efficient spacing for transportation. 
With the McFly our goal is to have less people on the road, therefore more people on the 
McFly reducing one of two things, the first being the heavy congestion on the road that 
is in result of rush hour or that of any time of day in a largely populated city.And 
secondly by reducing the amount of cars on the road, and rather dispersing 
transportation, we hope to bring about a less hostile and thus safer platform of mobility. 
Additionally, by creating a smaller and more portable object for transportation the need 
for high end parking structures and services will reduce and leave behind a smaller and 
more efficient form of spacing for not only the hoverboard, but everyone else who 
struggles to find a parking space for their large modes of transportation.   
 
Management Philosophy 
 
Here at McFly we motivate our employees by reminding them they are here for a 
purpose. We believe that people are motivated by having purpose in their work and that 
a culture works best when people receive positive feedback and recognition for a job 
well done. Therefore, exemplifying a theory Y approach. Despite your position in our 
company, we are all driven toward the same purpose. That purpose being, the creation 
of a more sustainable and efficient tomorrow. With the 
McFly we shed a new light to the usability of technology. 
With it being the first of it’s kind we hope to inspire 
others to think bigger than they have ever before. As 
many before us, we were told we couldn’t do it. Yet with 
just a few people believing in each other we were able to 
create what we have today. Within our organization we 
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entice imagination. We support one another when any form of success is completed. I 
would even go as far as to say that we almost encourage failure. Failure in our culture is 
not taboo but rather a stepping stone to our journey of creating the revolutionary 
hoverboard we have now. From the bottom up or our organization we believe in 
recognition. Each member of our team matters in one way or another, because we are 
driven by the not only the support of each other but the willingness to constantly be 
better than we were the day before. By upholding this type 
of culture we hope to attract the same type of caliber of 
people that can help McFly soar into the future. We 
maintain this culture by keeping a close relationships to our 
customers and to the head executives of our company. The 
CEO of McFly tries their personal best to keep up and 
familiarized with their associates. Our organization believes 
that good cultures are the ones where trust exists, and 
genuine care by a CEO builds trust. Additionally, at McFly we encourage those who 
personally interact with the customers to withhold a relationship, for further purposes or 
to refer for any questions. More practically we also hold our very own Dundies or rather 
“Fly Awards” to recognize the diligence and hard work of our employees.  
 
 
Organizational Chart  

 
Job Descriptions  
   
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Customer Service Representative -  

McFly Hoverboards 
 
McFly Hoverboards was founded on the 
principle that nothing is impossible. From our 
products to our employees, there is nothing 
that isn’t able to be accomplished. From our 
star product, the Marty 5000, to our original 
Hoverboard, we believe there is always room 
to improve and grow. As we continue to 
expand our range of products, we need top-caliber employees to grow with us.   
 
As a Customer Service Representative, you will be responsible for the front-line 
promoting, selling, and ensuring customers are enjoying our products. You’ll be using 
your fabulous customer service skills to meet and exceed customer expectations, no 
matter who they are. Additionally, you’ll be expected to give demonstrations of our 
products in order to better sell them. Lastly, you’re not alone. You’ll be working with a 
team of other Customer Service Representatives in order to create the best team 
possible. 
 
Responsibilities: 
● Market/Promote McFly’s products to customers 
● Perform maintenance and repairs on boards that customers need help with 
● Always provide the best possible customer experience for the customer 
● Provide product demonstrations to customers 
● Be an active player in the hoverboard community 
 
Relative Skills: 
● Hoverboard-riding 
● Quality Customer Service 
● Can-do attitude 
● Public Speaking  
● Extraordinary collaboration and communication skills 
It’s our policy to provide equal employment opportunity for all applicants and members 
of McFly Hoverboards. We make reasonable accommodations for handicapped and 
disabled employees and do not unlawfully discriminate on the basis of race, color, 
religion, sex, sexual orientation, gender identity, national origin, age, handicap, veteran 
status, marital status, criminal history, or any other category protected by applicable 
federal and state law.     
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Customer Service Manager -  

McFly Hoverboards 
 
McFly Hoverboards was founded on the principle that nothing is impossible. From our 
products to our employees, there is nothing that 
isn’t able to be accomplished. From our star 
product, the Marty 5000, to our original Hoverboard, 
we believe there is always room to improve and 
grow. As we continue to expand our range of 
products, we need top-caliber employees to grow 
with us.   
 
As a Customer Service Manager, you will be 
responsible for leading the customer service team. 
You’ll be using your amazing leadership skills to guide the CSR’s, and help shape them 
as future leaders. Additionally, you’ll be expected to assist them with customers 
whenever needed. Lastly, you’ll be reporting to the regional manager of your district, 
which means you’ll be implementing any changes within the store that come up.   
 
Responsibilities: 
● Manage a team of Customer Service Representatives in your store 
● Market/Promote McFly’s products to customers 
● Assists employees when necessary 
● Always provide the best possible customer experience for the customer 
● Provide a learning environment for employees, to foster growth and new skills 
● Be an active player in the hoverboard community 
 
Relative Skills: 
● Ability to manage groups of 10-15 people effectively 
● Management experience in related field 
● Hoverboard-riding 
● Quality Customer Service 
● Extraordinary collaboration and communication skills 
It’s our policy to provide equal employment opportunity for all applicants and members 
of McFly Hoverboards. We make reasonable accommodations for handicapped and 
disabled employees and do not unlawfully discriminate on the basis of race, color, 
religion, sex, sexual orientation, gender identity, national origin, age, handicap, veteran 
status, marital status, criminal history, or any other category protected by applicable 
federal and state law.     
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Regional Manager -  

McFly Hoverboards 
 
McFly Hoverboards was founded on the principle 
that nothing is impossible. From our products to 
our employees, there is nothing that isn’t able to 
be accomplished. From our star product, the 
Marty 5000, to our original Hoverboard, we 
believe there is always room to improve and 
grow. As we continue to expand our range of 
products, we need top-caliber employees to grow 
with us.   
 
As a Regional Manager for the Utah area, you will be responsible for controlling the Utah 
district of McFly Hoverboards. You’ll be using your fantastic planning and 
communication skills to work with store managers to carry out plans provided by the 
Chief Operating Officer. Additionally, you’re expected to show up at promoting events to 
help run the show. Lastly, you’ll be reporting to the Chief Operating Officer, which 
means you’ll be the liaison between the stores and the corporate office. It is also 
expected that you travel around 2/3rds of the time. 
 
Responsibilities: 
● Manage a team of Customer Service Managers in your district 
● Market/Promote McFly’s products on a broad level 
● Plan/organize large scale events that involve McFly 
● Be the go-to for any sponsorship deals in the local district 
● Be an active player in the hoverboard community 
 
Relative Skills: 
● Ability to manage several stores in a large vicinity 
● Management experience in related field 
● History of planning/executing large events 
● Extraordinary collaboration and communication skills 
● Ability to travel very frequently 
It’s our policy to provide equal employment opportunity for all applicants and members 
of McFly Hoverboards. We make reasonable accommodations for handicapped and 
disabled employees and do not unlawfully discriminate on the basis of race, color, 
religion, sex, sexual orientation, gender identity, national origin, age, handicap, veteran 
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status, marital status, criminal history, or any other category protected by applicable 
federal and state law.     
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Chief Operations Officer-  
McFly Hoverboards 
 
McFly Hoverboards was founded on the principle that 
nothing is impossible. From our products to our 
employees, there is nothing that isn’t able to be 
accomplished. From our star product, the Marty 5000, 
to our original Hoverboard, we believe there is always 
room to improve and grow. As we continue to expand 
our range of products, we need top-caliber employees 
to grow with us.   
 
As the Chief Operations Officer, you will be responsible for the entire operations 
department of McFly Hoverboards. All of the regional managers will report to you, 
which means you must be able to efficiently manage the entire country, and some 
international districts at once. You will need exceptional organizational and planning 
skills, to ensure deadlines are met, and projects are executed efficiently within the 
stores. Lastly, you will work closely with the CEO to make sure actions are aligned with 
the mission and vision of the company.   
 
Responsibilities: 
● Communicate with regional managers news and updates on how to operate the 
stores 
● Make routine visits to different districts, to hold a positive image among the 
public eye 
● Plan and organize action plans to implement in stores 
● Develop training exercises for all levels of employees 
● Be an active player in the hoverboard community 
 
Relative Skills: 
● Public Speaking  
● Extraordinary collaboration and communication skills 
● Amazing organizational skills 
● History of planning and executing large-scale implementations 
● Positive, can-do attitude 
 
Bonus Skills 
● Hoverboard-riding 
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It’s our policy to provide equal employment opportunity for all applicants and members 
of McFly Hoverboards. We make reasonable accommodations for handicapped and 
disabled employees and do not unlawfully discriminate on the basis of race, color, 
religion, sex, sexual orientation, gender identity, national origin, age, handicap, veteran 
status, marital status, criminal history, or any other category protected by applicable 
federal and state law.   
 
   
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Employee Evaluation Forms 

Evaluation Form 
Customer Service Representative 
 
Does this employee hit the quota for their sales? 
(Y) (N) 
Explanation if necessary: 
 
 
This Employee displays a positive can-do attitude everyday while on the job: 
1 2 3 4 5 6 7 
Explanation if necessary: 
 
This Employee always treats customers with respect: 
1 2 3 4 5 6 7 
Explanation if necessary: 
 
 
This Employee provides quality demonstrations of the products: 
1 2 3 4 5 6 7 
Explanation if necessary: 
 
 
This Employee works collaboratively with other team members: 
1 2 3 4 5 6 7 
Explanation if necessary: 
 
 
This Employee displays a positive image on behalf of the company: 
1 2 3 4 5 6 7 
Explanation if necessary: 
 
 
This Employee is showing growth, in any aspect of employment: 
1 2 3 4 5 6 7 
Explanation if necessary:  
Additional comments about employee: 
   
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Evaluation Form 
Customer Service Manager 
 
This Employee displays a positive can-do attitude everyday while on the job: 
1 2 3 4 5 6 7 
Explanation if necessary: 
 
 
This Employee always treats customers and employees with respect: 
1 2 3 4 5 6 7 
Explanation if necessary: 
 
 
This Employee provides an environment that fosters growth and learning: 
1 2 3 4 5 6 7 
Explanation if necessary: 
 
 
This Employee works effectively manages other team members: 
1 2 3 4 5 6 7 
Explanation if necessary: 
 
 
This Employee displays a positive image on behalf of the company: 
1 2 3 4 5 6 7 
Explanation if necessary: 
 
 
This Employee is showing assistance whenever necessary: 
1 2 3 4 5 6 7 
Explanation if necessary: 
 
Additional comments about employee: 
 
 
 
   
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Evaluation Form 
Regional manager 
 
 
This Employee displays a positive can-do attitude everyday while on the job: 
1 2 3 4 5 6 7 
Explanation if necessary: 
 
 
This Employee always treats other employees with respect: 
1 2 3 4 5 6 7 
Explanation if necessary: 
 
 
This Employee effectively communicates with store managers: 
1 2 3 4 5 6 7 
Explanation if necessary: 
 
 
This Employee efficiently plans and organizes events: 
1 2 3 4 5 6 7 
Explanation if necessary: 
 
 
This Employee displays a positive image on behalf of the company: 
1 2 3 4 5 6 7 
Explanation if necessary: 
 
 
This Employee is supportive of the stores: 
1 2 3 4 5 6 7 
Explanation if necessary: 
 
Additional comments about employee: 
 
 
 
 
   
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Evaluation Form 
Chief Operating Officer 
 
This Employee effectively communicates with regional managers: 
1 2 3 4 5 6 7 
Explanation if necessary: 
 
 
This Employee always treats employees with respect: 
1 2 3 4 5 6 7 
Explanation if necessary: 
 
 
This Employee’s training exercises are clear, consistent and easy to follow: 
1 2 3 4 5 6 7 
Explanation if necessary: 
 
 
This Employee works collaboratively employees: 
1 2 3 4 5 6 7 
Explanation if necessary: 
 
 
This Employee displays a positive image on behalf of the company: 
1 2 3 4 5 6 7 
Explanation if necessary: 
 
 
This Employee is organized, and is able to communicate plans well: 
1 2 3 4 5 6 7 
Explanation if necessary: 
 
Additional comments about employee: 
 
 
 
 
 
 
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Employee Evaluation Schedule 

 
Employee Evaluations are to be conducted quarterly, by their respective manager. Every 
fourth evaluation (once a year) the person who conducts the evaluation will sit down 
with the employee to go into great detail about what is working well, and what could be 
improved. The other 3 evaluations are meant to measure performance so the employee 
knows where he/she is at at any given time.   
 
As for the top-tier managers, those are to be performed by both the CEO, as well as 
some of the employees that report to him/her. This is to ensure a well-rounded view of 
the employee to give an accurate representation of how they are performing. 
 
Logic Model  
 
Inputs  Activities  Outputs  Outcomes   Impacts 

What We Invest  What We Do  Short Term  Mid  Long Term  

- Time  - Set up vendor  - Sell an average  - Customers  - Reduced 
  booths   of 50,000 units  ride the McFly  automobile 
- Money    within the first  more often  pollution 
  - Marketing of our  two years.   than driving.   
- Research  product (online,      - Improved 
  TV, Etc.)  - Provide a fun  - Reduced  quality of life 
- Technological    alternative mode  traffic 
advancements  - Set up an  of transportation.   congestion.  
efficient   
distribution center  - Provide 
to get the  demonstrations 
products to the  for customers 
customers.   both in-store, and 
at the vendor 
booths.  
 
 
Logic Model Explained 
 
Starting with our inputs, we have to put in things like time, money, research and 
technological advancements. Once we have these inputs taken care of, we will start 
working towards our goals. To get the product into the hands of the customers, we need 
to properly market the product, which includes setting up vendor booths, along with 
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having a distribution center that will quickly deliver the product to the customer. At 
these vendor booths, as well as in our storefront, we will offer demonstrations to 
potential customers. Due to the fact that the McFly is such a new, fun, and efficient 
mode of transportation, we are confident that our customers will opt to ride our 
hoverboards more often than driving their cars (mid-length outcome). With less people 
driving cars, this will, help to reduce traffic congestion on major roadways. Overtime, 
and assuming that this trend continues to grow, there will be reduced automobile 
caused pollution in the air.  
 
 
   
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Customer Satisfaction Survey 

 
The satisfaction of each and everyone of our customers is our top priority. Please take 
a moment to fill out this survey so we can continue to serve you. 
 
Where did we offer support? 
Special event / 
In store  Online  Telephone  Website 
Booth 
 
Please rate your experience using the following scale. 
  Strongly  Strongly 
Disagree  Neutral  Agree 
Disagree  Agree 

The representative 
that assisted me was  ☐  ☐  ☐  ☐  ☐ 
friendly 

I was helped in a 
☐  ☐  ☐  ☐  ☐ 
timely manner 

I received useful 
☐  ☐  ☐  ☐  ☐ 
information  

Overall, I am satisfied 
with the product and  ☐  ☐  ☐  ☐  ☐ 
service 

I have, or will use the 

Mcfly more 
☐  ☐  ☐  ☐  ☐ 
frequently than my 
automobile 

How did you hear about us? 

Current or 
Internet  From a 
TV Ad  Former  Other 
Ad  Friend 
Employee 

What can we improve for the future? 

 
 
 
 
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Evaluation Plan 
 
Here at McFly Hoverboards, we have big goals. Not only are we trying to bring the future 
directly to you, we are attempting to do this in the most sustainable way possible. Our 
major goals are to reduce traffic congestion by taking cars off of the road, and 
consequently, reducing the amount of automobile caused pollution. These will not be 
easy goals to achieve, however we do not need easy, we just need doable, and this is 
where the McFly comes in. As more and more people purchase the McFly, giving them 
an alternate and fun method of transportation, this will begin to draw cars off of the 
road, thus, getting us one step closer to achieving our goals. To evaluate whether the 
McFly actually has had an effect on traffic patterns and pollution rates, we will compare 
data from subsequent years to that of current conditions from our launch date. Because 
these goals will take time to become noticable, we will evaluate every 6 months. For our 
shorter term goals, such as increasing sales numbers, and a growing recognition, these 
will be much easier to evaluate. We will be able to, at an instant, look at our sales 
numbers and see how close we are to reaching our goals. To make sure we are on track 
of our goals, we will evaluate bi-weekly. Finally, to ensure our product becomes known 
world wide, our marketing staff will be of the highest caliber. 
 
 
Facility Description 
 
McFly Hoverboards utilizes a variety of different facilities throughout the United States. 
Our executive offices are located in Hill Valley, California, but our largest facility is 
located in Salt Lake City, Utah. This facility is the home of our western distribution 
center, but also includes a retail storefront, and regional offices. At over 300,000 square 
feet, this facility offers ample space to accommodate the current needs of McFly 
Hoverboards.  
In order to accommodate the constant inflow and outflow of our inventory this 
warehouse facility has a large Shipping/Receiving department which consists of a large 
loading dock, space for packaging material storage, a small office, and room for pallets 
of product to be processed and sorted for replenishment and order fulfillment. This area 
of the facility is directly connected to our product backstock warehouse which allows 
easy access to inventory with a pallet-jack or forklift. The backstock warehouse will 
connect directly to the office area and will have easy, employee-only access to the 
storefront area.  
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For safety reasons, closed-toe footwear will be required at all times for employees 
accessing either the backstock warehouse or the loading dock. Closed-toe footwear will 
not be required in retail and office areas. 
 
Workplace Inspections 
 
Safety in all areas of our facilities is of utmost importance, which is why McFly performs 
rigorous inspections of all work areas at regular intervals. If at any time you notice an 
unsafe work environment, accident/injury, or unsafe working procedures you must 
inform your supervisor immediately.  
In an attempt to keep our employees and their workplaces safe, McFly Hoverboards 
reserves the right to inspect any of the following, at any time; 
● Offices and other work spaces 
● Computers and other company issued electronic devices  
● Company issued vehicles 
● Employee personal items on McFly Hoverboards premises, including; handbags, 
backpacks, briefcases, vehicles, etc. 
All inspections are considered compulsory, if you choose to not participate in an 
inspection you may be asked to leave the premises. Various inspections of all work 
areas will be performed daily, weekly, quarterly, and annually and are divided as follows: 
● Daily Inspections - Can be performed by any staff member 
○ Informal visual inspection of work areas to ensure safety 
○ Inspection of employee personal items when leaving for the day 
● Weekly Inspections - Can be performed by any staff member 
○ Informal inspection of work areas following the attached “Workplace 
Inspection Checklist” 
● Quarterly Inspections - Performed by a member of the management team. 
○ Formal inspection of work areas following the attached “Workplace 
Inspection Checklist” 
● Annual Inspections - Performed by a member of the management team. 
○ Formal inspection of work areas following the attached “Workplace 
Inspection Checklist” 
○ Formal inspection of entire facility following the attached “​ADA Checklist 
for Existing Facilities​” 
■ This document is quite extensive. Please either download the form 
directly from ADA using hyperlink above or visit 
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https://www.adachecklist.org/checklist.html and select the 

appropriate version of the “Full Checklist” for your needs. 
A copy of the “Workplace Inspection Checklist” can be found at the end of this 
handbook. 
 
Crisis Management and Emergency Response 
 
Emergencies may present themselves at any time, which is why it’s so critical to be well 
prepared for a variety of different situations. The environment in which every employee 
at McFly Hoverboards works has inherent risks. For example, the retail sales floor of our 
Salt Lake City facility has an area where customers can test our hoverboards, and where 
Customer Service Representatives can show off their hoverboarding skills. In this area 
the risk of injury due to falls is quite high, which is why each customer who wishes to 
demo one of our hoverboards is required to complete and sign the “Waiver and Release 
of Liability” before participating. If the participant is under the age of 18, a parent or 
legal guardian must sign on their behalf. All participants, regardless of employment 
status with McFly Hoverboards, are required to wear a helmet at all times while inside 
the hoverboard testing area, and while riding hoverboards at community events. All 
hoverboard tests will be observed by a non-participating Customer Service 
Representative. 
In the event an injury does occur, the Customer Service Representative observing the 
demonstration will determine if Emergency Medical Services (EMS) are required and will 
immediately notify a member of the management team. The responding manager will 
complete the “Incident Report” with the individual who was injured and will personally 
be responsible for following up with the individual if it is deemed necessary. 
Additionally, the responding manager will be responsible for notifying Jennifer Parker, 
the Outreach Coordinator, of the incident and submitting a copy of the Incident Report 
to them for review. Jennifer is responsible for all media relations and can be reached at 
jennparker@mcflyhoverboards.com. 
 
Copies of the “Waiver and Release of Liability” and “Incident Report” documents can be 
found at the end of this document. 
 
   
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Organizational policies  
 
Equal Opportunity 
McFly Hoverboards is a company that does not tolerate discrimination against 
anybody, regardless of race, color, gender, sexual orientation, religion, age, or disability. 
In regards to employment, equal opportunity must be availed at every point and turn, 
including hiring, job placement, promotion, compensation, bonuses, leave of absence, 
vacation time, and termination. Discrimination in any of the above criteria against 
anybody for reasons listed above is strictly prohibited, and may be punished by 
disciplinary action up to and including termination. 
 
Workplace Harassment and Discrimination  
As all people are afforded equal opportunity at McFly Hoverboards, the same 
principles apply to our workplace. We strive to maintain a workplace free of 
discrimination and harassment of any kind. This extends to all levels of our company, 
and covers all forms of harassment, chiefly verbal, physical, and visual.  
Examples of Verbal Harassment 
● Inappropriate Jokes 
● Innuendos 
● Slurs  
Examples of Physical Harassment 
● Pushing 
● Shoving 
● Cornering 
Examples of Visual Harassment 
● Inappropriate cartoons 
● Leering 
● Inappropriate Gestures 
 
 
Sexual Harassment and a Hostile Work Environment 
Sexual Harassment is strictly prohibited alongside all other forms of harassment 
at McFly Hoverboards. Among all other types of harassment, sexual harassment is 
most likely to be the cause of a hostile work environment. A hostile work environment is 
when the level of harassment rises to the point where completing normal work is not 
feasible. It is important to note that one single incident is enough to create a hostile 
work environment. The most important part to remember about Sexual Harassment is 
 21 

that intent does not matter. Regardless of your intent, if your actions have unintended 
consequences, you will be held accountable. 
 
Reporting and Termination Policy 
McFly Hoverboards has a strict no retaliation policy, meaning that there can be 
no consequences towards any person who steps forward with a report in good faith. It 
is expected of all employees to come forward with anything that they are aware of 
breaking organizational policies. For instances where an employee may not feel 
comfortable reporting a situation or incident to their manager, anonymous reports may 
be made through Lighthouse Reporting Services. In the case of a report, the accused 
will be placed on a paid leave of absence while an investigation is conducted, and a 
decision is made as to what, if any, punishment is suitable. False reports are judged 
harshly, with the intent of creating a company where integrity comes first.   
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Attached Documents 
 
WORKPLACE INSPECTION CHECKLIST 
 
Names of Inspectors:__________________________________________________________    
Location Inspected:___________________________________________________________    
Date:______________________________ 
General  Yes  No  Notes 
Floors: clean, dry, free from debris,     
clutter and trip hazards 
Signs are posted when floors are     
wet (e.g., when floors are washed, 
spills) 
Aisles are marked, clear and     
unobstructed 
Stairs and landings kept     
clear and unobstructed 
Stairwells adequately lit; steps,     
treads, etc., in good condition 
Furniture/office equipment secure     
from tipping; appropriate for work 
being done 
Exits, Entrances and Exterior  Yes  No  Notes 
Parking Lot 
Doors are not blocked     

Routes,  signs  and  doors  clearly     

marked;  exit  signs  easy  to  see; 
outside  entrances  and  parking 
lots are clearly lit 
Walkways and parking lots are     
free from snow, ice, water, grease, 
etc. 
Outdoor stairs made of grating so     
that water and snow cannot build 
up on them 
Environment  Yes  No  Notes 
Lighting levels adequate; work     
areas free from glare 
Air quality adequate     
 23 

Temperature and humidity adequate     

Noise levels appropriate, signs     

indicating hearing protection 
required where noise levels are 
high 
Workers trained in use of     
personal protective 
equipment (PPE) 
 
 
Health and Safety Bulletin Board  Yes  No  Notes 
Postings:     
▪ Occupational Health and Safety     
Act and Regulations 
▪ Policies: Health and Safety;     
Violence and Harassment 
▪ “Prevention Starts Here” poster     

▪ WSIB “In Case of Injury” poster     

▪ Employment Standards Act poster     

▪ Name of health and safety     
representative 
▪ Workplace Inspection Report     
Fire Protection and Warning  Yes  No  Notes 
Systems 
Emergency lighting; adequate     
lighting, tested and record of 
annual inspection 
Portable fire extinguishers:     
appropriate type, readily 
available and inspected 
Fire exit doors: in good repair,     
unlocked and free from 
obstruction (both sides) 
Fire/emergency alarm     
systems operational; fire 
exit signs lit 
Fire and evacuation plan is posted     

Workers know the plan (ask a     

worker) 
 24 

Hygiene and First Aid  Yes  No  Notes 

Washrooms are clean (chemicals     
are 
stored) 
Washing facility available (soap,     
warm 
water) 
First aid kits: supply inventory;     
treatment log; first aid training 
manual 
First aid certificates are posted and     
valid 
Emergency eyewash (or     
showers) available and in 
working order 
Employees know how to get first     
aid when needed (ask a worker) 
 
 
Material Handling and Storage  Yes  No  Notes 
Materials are neatly and safely     
stored 
Storage shelves are loaded     
only to capacity and heavy, 
awkward items 
are lower 
Step/ladders have non‐slip     
surfaces and are in good 
condition. Secured when 
stored 
Step/ladders are positioned and     
secured safely when in use 
(observe worker) 
Work done above 3m follows     
“Working from Heights” policy 
and procedures 
Dock boards (bridge plates) used     
when loading or unloading from 
dock to truck 
Racks and platforms loaded only     
within the limits of their capacity 
 25 

Forklift operators are trained (ask     

worker) 
Hazardous Substances  Yes  No  Notes 
Hazardous substances are properly     
labelled, stored and disposed of 
(observe) 
A safety data sheet (SDS) for each     
product is available and accessible 
(ask worker) 
WHMIS training: Safe use and     
storage of hazardous substances 
(ask worker) 
Flammable products stored properly     
Personal Protective Equipment  Yes  No  Notes 
(PPE) 
PPE is available and worn (observe)     

PPE is maintained (ask worker)     

Training in PPE use and care (ask     
worker) 
Electrical  Yes  No  Notes 
Extension cords are secured     
and in good condition (no 
exposed wires or 
bent prongs) 
Portable hand tools are grounded     
or double insulated; cord in good 
condition 
Machines properly grounded     
Clear access to electrical panels     
and no combustible material 
stored/posted 
within 24 inches around 
 
 
Tools and Machinery  Yes  No  Notes 
Guarding and safety devices in place     
Start/Stop switches clearly marked     
and 
easy to reach 
Safe operating procedures available     
 26 

Lockout procedures available     

Defective tools are tagged and     
removed from service 
Proper training given in the safe     
use of tools and machinery 
Manufacturers’ manuals available     
for all tools and machinery 
Security  Yes  No  Notes 
Emergency numbers for     
internal and external contacts 
are easily available 
Visitor/contractor rules are in place     
Safety measures are in place for     
anyone working alone (ask 
worker) 
Working with money: Safe     
procedures and emergency 
procedures are in place 
Training on workplace     
violence and harassment 
(ask worker) 
Other  Yes  No  Notes 
     
     
     
     
     
     
     
 
 
 27 

WAIVER AND RELEASE OF LIABILITY 

In consideration of the risk of injury while participating in Hoverboard-riding (the 
"Activity"), and as consideration for the right to participate in the Activity, I hereby, for 
myself, my heirs, executors, administrators, assigns, or personal representatives, 
knowingly and voluntarily enter into this waiver and release of liability and hereby waive 
any and all rights, claims or causes of action of any kind whatsoever arising out of my 
participation in the Activity, and do hereby release and forever discharge McFly 
Hoverboards, located at 2556 S 3200 W, Hill Valley, California 91905, their affiliates, 
managers, members, agents, attorneys, staff, volunteers, heirs, representatives, 
predecessors, successors and assigns, for any physical or psychological injury, 
including but not limited to illness, paralysis, death, damages, economical or emotional 
loss, that I may suffer as a direct result of my participation in the aforementioned 
Activity, including traveling to and from an event related to this Activity. 
I AM VOLUNTARILY PARTICIPATING IN THE AFOREMENTIONED ACTIVITY AND I AM 
PARTICIPATING IN THE ACTIVITY ENTIRELY AT MY OWN RISK. I AM AWARE OF THE 
RISKS ASSOCIATED WITH TRAVELING TO AND FROM AS WELL AS PARTICIPATING IN 
THIS ACTIVITY, WHICH MAY INCLUDE, BUT ARE NOT LIMITED TO, PHYSICAL OR 
PSYCHOLOGICAL INJURY, PAIN, SUFFERING, ILLNESS, DISFIGUREMENT, TEMPORARY 
OR PERMANENT DISABILITY (INCLUDING PARALYSIS), ECONOMIC OR EMOTIONAL 
LOSS, AND DEATH. I UNDERSTAND THAT THESE INJURIES OR OUTCOMES MAY ARISE 
FROM MY OWN OR OTHERS' NEGLIGENCE, CONDITIONS RELATED TO TRAVEL, OR THE 
CONDITION OF THE ACTIVITY LOCATION(S). NONETHELESS, I ASSUME ALL RELATED 
RISKS, BOTH KNOWN OR UNKNOWN TO ME, OF MY PARTICIPATION IN THIS ACTIVITY, 
INCLUDING TRAVEL TO, FROM AND DURING THIS ACTIVITY. 
I agree to indemnify and hold harmless McFly Hoverboards against any and all claims, 
suits or actions of any kind whatsoever for liability, damages, compensation or 
otherwise brought by me or anyone on my behalf, including attorney's fees and any 
related costs, if litigation arises pursuant to any claims made by me or by anyone else 
acting on my behalf. If McFly Hoverboards incurs any of these types of expenses, I 
agree to reimburse McFly Hoverboards. 
I acknowledge that McFly Hoverboards and their directors, officers, volunteers, 
representatives and agents are not responsible for errors, omissions, acts or failures to 
act of any party or entity conducting a specific event or activity on behalf of McFly 
Hoverboards. 
I ACKNOWLEDGE THAT THIS ACTIVITY MAY INVOLVE A TEST OF A PERSON'S 
PHYSICAL AND MENTAL LIMITS AND MAY CARRY WITH IT THE POTENTIAL FOR 
DEATH, SERIOUS INJURY, AND PROPERTY LOSS. The risks may include, but are not 
 28 

limited to, those caused by terrain, facilities, temperature, weather, lack of hydration, 
condition of participants, equipment, vehicular traffic and actions of others, including 
but not limited to, participants, volunteers, spectators, coaches, event officials and 
event monitors, and/or producers of the event. 
I ACKNOWLEDGE THAT I HAVE CAREFULLY READ THIS "WAIVER AND RELEASE" AND 
FULLY UNDERSTAND THAT IT IS A RELEASE OF LIABILITY. I EXPRESSLY AGREE TO 
RELEASE AND DISCHARGE McFly Hoverboards AND ALL OF ITS AFFILIATES, 
MANAGERS, MEMBERS, AGENTS, ATTORNEYS, STAFF, VOLUNTEERS, HEIRS, 
REPRESENTATIVES, PREDECESSORS, SUCCESSORS AND ASSIGNS, FROM ANY AND 
ALL CLAIMS OR CAUSES OF ACTION AND I AGREE TO VOLUNTARILY GIVE UP OR 
WAIVE ANY RIGHT THAT I OTHERWISE HAVE TO BRING A LEGAL ACTION AGAINST 
McFly Hoverboards FOR PERSONAL INJURY OR PROPERTY DAMAGE. 
To the extent that statute or case law does not prohibit releases for negligence, this 
release is also for negligence on the part of McFly Hoverboards, its agents, and 
employees. 
In the event that I should require medical care or treatment, I agree to be financially 
responsible for any costs incurred as a result of such treatment. I am aware and 
understand that I should carry my own health insurance. 
In the event that any damage to equipment or facilities occurs as a result of my or my 
family's willful actions, neglect or recklessness, I acknowledge and agree to be held 
liable for any and all costs associated with any actions of neglect or recklessness. 
This Agreement was entered into at arm's-length, without duress or coercion, and is to 
be interpreted as an agreement between two parties of equal bargaining strength. Both 
the Participant, __________________________, and McFly Hoverboards agree that this 
Agreement is clear and unambiguous as to its terms, and that no other evidence will be 
used or admitted to alter or explain the terms of this Agreement, but that it will be 
interpreted based on the language in accordance with the purposes for which it is 
entered into. 
In the event that any provision contained within this Release of Liability shall be deemed 
to be severable or invalid, or if any term, condition, phrase or portion of this agreement 
shall be determined to be unlawful or otherwise unenforceable, the remainder of this 
agreement shall remain in full force and effect, so long as the clause severed does not 
affect the intent of the parties. If a court should find that any provision of this 
agreement to be invalid or unenforceable, but that by limiting said provision it would 
become valid and enforceable, then said provision shall be deemed to be written, 
construed and enforced as so limited. 
 29 

In the event of an emergency, please contact the following person(s) in the order 
presented: 
Emergency Contact:______________________________________________  
Contact Relationship:_____________________________________________  
Contact Telephone:_______________________________________________ 
I, the undersigned participant, affirm that I am of the age of 18 years or older, and that I 
am freely signing this agreement. I certify that I have read this agreement, that I fully 
understand its content and that this release cannot be modified orally. I am aware that 
this is a release of liability and a contract and that I am signing it of my own free will. 
Participant's Name:_______________________________________________________________  
Participant's Address:_____________________________________________________________ 
Signature:_________________________________ 
Date:_________________________ 
PARENT / GUARDIAN WAIVER FOR MINORS 
In the event that the participant is under the age of consent (18 years of age), then this 
release must be signed by a parent or guardian, as follows: 
I hereby certify that I am the parent or guardian of ____________________________, named 
above, and do hereby give my consent without reservation to the foregoing on behalf of 
this individual. 
Parent / Guardian Name: Relationship to Minor: 
 
Signature: _____________________________ 
 
Date:_________________ 
   
 30 

 
 31 

References 
ADA Checklist for Existing Facilities. (2016). Retrieved December 06, 2018, from 
https://www.adachecklist.org/ 
FormSwift. (n.d.). Retrieved December 6, 2018, from 
https://formswift.com/myDocuments.php 
Workplace Safety and Prevention Services. (2017, September 05). Workplace Inspection 
Checklist. Retrieved December 06, 2018, from 
http://www.wsps.ca/Search?searchtext=workplace inspection 
checklist&searchmode=exactphrase