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10 September 2014 Page 1 of 3
Sl No Clause Clasue_captn Std_req_dtl
11 5.7.1.2 Servicing The organization shall maintain a documented procedure that describes controls associated with the
servicing (see 3.1.21) of products.
10 September 2014 Page 2 of 3
Sl No Clause Clasue_captn Std_req_dtl
22 6.2.1 Customer Satisfaction The organization shall maintain a documented procedure to measure customer satisfaction.
10 September 2014 Page 3 of 3