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Résumé Ashish Chugh

Ashish Chugh
B-8, Peoples Cosmopolitan,
24th Road, Bandra West
Mumbai - 400050
Email: chughash@gmail.com Phone: +919833124713

Experience Summary
I have 5 years+ on-site (US,UK, Europe & South Africa) and offshore experience as a
Lead Business Analyst.
My main area of experience has been project delivery of various sizes in the Business
Process Management, Enterprise Content Management & Trading System Migrations.
I have a deep knowledge of Telecom, Public Services & Finance Domain (Investment

Below is a list of important hardware, software products, tools and methods that I have
worked with.

Hardware Software Products Tools Methods

Lombardi BPM, Business Process
Documentum, ARIS, Re-Engineering,
Cordys, MS Visio, Business Process
Smart Draw, Crystal Management
Reports, Oracle
9i,UC4, Unix, Enterprise Content &
Summit Trading Portal Management
Platform, Software
Sybase Development Life
Investment Banking


Degree and Date Institute Major and Specialization

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Résumé Ashish Chugh

Masters of Business Narsee Monjee Institute Finance

Administration (Part of Management Studies
Time) (NMIMS), Mumbai.
(Expected: 05-2011)
Bachelors Of Science in Vivekanand Education Java, Project Mgmt
Information Society, Chembur
Technology(BSC IT), 05- (University of Mumbai)

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Résumé Ashish Chugh

Assignments Undertaken
The details of the various assignments that I have handled are listed here, in
chronological order.


Project CIBC – Client On Boarding Process

Customer Canadian Imperial Bank of Commerce(CIBC)

Period October 2010 to present

Description This is the first implementation of a BPM tool in CIBC

IT Stack. The process of on boarding wholesale
customers is key to top line sales. Reducing cycle time
will allow more sales and better experience to the
Role Lead Business Analyst

Solution Environment Oracle 10i, Sun Solaris, Lombardi Teamworks,

Salesforce, Informatica
Tools Lombardi Teamworks 7.1

Highlights • Establish Lombardi Implementation Roadmap

• Process Discovery - Map the “AS-IS” process for
Client on Boarding
• Model the entire “TO-BE” process in
Lombardi(Business Process Diagram)
• Design the coaches & services as per best
practices (screens)
• Create and map variables to coach fields
• Capture the End 2 End process requirements and
prepare Detailed Requirements Document
• Conduct playback session for requirement
clarifications and further analysis
• Test Strategy & Test Case Documentation
• Serve as a SPOC during User Acceptance Testing
• Write ad hoc SQL queries

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Résumé Ashish Chugh

Project Summit Offshore

Customer Commerz Bank AG, Germany

Period Mar 2010 to Sept 2010

Description This project is primarily concerned with system

integration and migration of data from trading
platforms like STARS,WSS to Summit Trading Platform.
Commerz Bank acquisitions and other locations are
being moved to Summit Trading Platform. Other
platforms will be phased out in gradual manner.

Solution Environment Solaris Server

Sybase database
Tools Summit Trading Platform
Highlights • Recon Analysis – Fixing trades with problems while
importing into Downstream system e.g. interest
rates, fx rate fix, missing fixing date
• Gap Analysis and Data Mapping between
WSS(Wall Street System - used by Commerz Bank
NY) and Summit Trading Platform fields
• Report Analysis – Trading, P & L, Accounting &
Operational Reports between WSS and Summit
• Knowledge transfer to development team for Perl
Script creation to achieve required output for Ad
hoc queries
• Ad hoc query: SQL query writing to meet
customer’s needs.
• Business case preparation for new requirements
related to system integration

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Résumé Ashish Chugh


Project UP2 Solutions

Customer UP2 Solutions

Period Oct 2009 to Nov 2009

Description Re- designing and deployment of key business

Role Lead Business Analyst

Solution Environment Solaris Server

Oracle 8I database
Tools MS Visio

Highlights • Discovering “AS-IS” business processes

• Detailed requirements documentation
• “TO-BE” Process Design
• Test Case Preparation

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Résumé Ashish Chugh


Project FETAC Business System(FBS)

Customer Further Education Training & Awards Council

Period Oct 2007 to Sep 2009

Description The Further Education and Training Awards Council

(FETAC) was established in June 2001 under the
Qualifications (Education & Training) Act, 1999.
In order to address the growing needs of business and
issues in the existing processes, FETAC has decided to
implement an integrated application framework for
enabling the core business processes and create a
centralized information repository. The core business
processes to be implemented in FBS are as follows
• Awards and Standards Process
• Certification Process
• Provider registration Process
• Program Validation Process
• Recognition of Prior Learning Process
• Monitoring process
• Recognition of Other Awards Process (Advice to
NQAI and Exemption of FETAC Awards)
• Claims Process
Role Senior Business Analyst

Solution Environment Solaris

Oracle 10g database
Lombardi Enterprise Server
Tools Lombardi BPM Suite 6.2
MS Visio
Jasper Reports
RTH(HP Freeware tool for defect tracking)
Highlights • Process Discovery - Map the “AS-IS” process
for Provider Registration

• Model the entire “TO-BE” process in

Lombardi(Business Process Diagram)

• Establish Lombardi Implementation Roadmap

• Design the coaches & services (screens)

• Create and map variables to coach fields

• Capture the End 2 End process requirements

and prepare Detailed Requirements Document

• Conduct playback session for requirement

clarifications and further analysis

• Prepare test cases against business rules for

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Résumé Ashish Chugh

User Acceptance Testing

• Enterprise Content & Document Analysis,

Identification of Document Types across business,
Categorization & Grouping, Definition of meta data /
indexing parameters

• Designing of Documentum Content Repository

Taxonomy and Directory structure, Discovery and
enlisting Document Access Points across the business

• Defining Storage and Archival policies,

Publishing of Data over Internet / Web Publishing and
Web Content Management and Designing Search and
Retrieval Interface in the application for content and

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Résumé Ashish Chugh


Project BT iVPN

Customer British Telecommunications PLC

Period Jun 2006 to Sep 2007

Description BT GS is focused on providing global services (managed

networks, outsourcing, utility applications and systems
integration on an agile IP infrastructure) to multi-site
organizations, such as corporate and government
customers across Europe and the UK, as well as those in
the USA and Asia Pacific with substantial European
operations. The objective was to roll out BT’s new MPLS
services called ‘iVPN’ globally.
Role Process Consultant
Senior Business Analyst
Solution Environment Netcool
BT Classic
Oracle 8i database
Tools ARIS

Highlights • Support Solution Design and Service Design

for Lead 2 Cash Process.

• Write Lead 2 Cash low level (Level E) work

instructions for product launch.

• Performed Pre sales for T2R work package.

• Design the High Level Service Design process

for Trouble to Resolve process.

• Identify the pain areas of the operating model

and provide solution for the same.

• Performed due diligence to identify which

existing MPLS processes get affected as per the new
Ops model and make appropriate changes.

• Provide inputs as a team leader to the offshore

team and take daily updates on work packages.

• Interact with the Development team to share

the process knowledge and agree upon key
deliverables for roll out.

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Résumé Ashish Chugh

Project Business Process Re-engineering BT Wholesale

Customer British Telecommunications PLC

Period Jul 2005 to May 2006

Description BTW currently controls the core telecom network in

United Kingdom and other areas in Europe.
Communication Providers lease lines, products and
network services from BTW by placing an order via the
Service Provider Gateway. The end 2 end process
designing and maintenance from the point of order
placement till order completion is the focus area of the
Role Process Designer
Business Analyst
Solution Environment BT Service Provider Gateway
Oracle 8i database
Tools ARIS

• Process capturing, process modeling, process
maturity and performance analysis

• Requirement capturing with analysis of key

business level requirements – particularly for PSTN
and ISDN products for their fulfillment and assurance

• Understanding the client issues / pain areas

and purpose the process consulting assignment

• Modeling and map “as-is” processes using

modeling tools (ARIS) and in the form of documents

• Measuring the process performance with

respect to time, cost and other related parameters
and identify areas where the processes fails to meet
desired objectives and suggest process improvements

• Designing “to-be” processes

• Coordinating with client’s core team to capture
process and with System Solution Design Team to
provide inputs about the impact of Change Requests
on systems in operation in order to enable them
incorporate necessary changes

• Providing support to Solution Design Team in testing

the customized system operations

• Resolving BT initiated queries on process related


• Delivered presentations to team members as a

part of knowledge management initiative

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Résumé Ashish Chugh

Key Competencies & Skills

My Competency Profile includes the following

Skill Proficiency (E0 to E4)

Business Analysis(Requirements E4
Gathering, Testing Liaising, Go Live
Domain Expertise E4 – Telecom, E 2 – Finance
Business Process Management & E4
Content Management
IT Systems Analysis E4

Career Profile

Dates Organization Role

IT Analyst(Business
17th Feb 2010 To Date Tata Consultancy Services
Oct 2009 - Nov 2009 UP2 Solutions Lead Business Analyst
Business Analyst
Oct 200 7- Sep 2009 Mahindra Satyam
Pre-Sales Consultant
Process Designer
Jul 2005 - Sept 2007 Tech Mahindra
Pre-Sales Consultant

Personal Details

Date of Birth 17-02-1983

Nationality Indian

Passport Details

Name as on Relationshi Passport Date of Expiry Date Place of

passport p Number Issue Issue
CHUGH SELF E361582 11-OCT- 10-OCT-2012 MUMBAI
ASHISH 4 2002

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