Management: o Employee skills, knowledge and improvements in performance and development should be properly reported and suggestions can be sent to a modern and efficient performance appraisal system should be devised. o They see and keep them from employees to enhance their performance so that a special officer should be hired. With customers). They should also check with the didactic staff. Officer where faults occur immediately should be given the authority to take remedial measures. They should encourage employees to o Other on a regular basis and required proper training, technical education and skills development should be engaged in the service should be carried out. Performance evaluation of these proposals mechanism should be employed in the improvement and development of skills, knowledge and performance should be properly reported and suggestions can be sent. o Management should develop a mechanism for job rotation so that employees can get experience in all the departments of the bank because at times when a particular Operational Head is on leave, a lot of time is wasted in making temporary adjustments for that seat. o BOK staff lacks professionalism. They work effectively and properly lack the necessary training. Although staff colleges in all major cities, but they are not performing well. For this purpose, their staff colleges should be reorganized and their syllabus employee understands the ever-changing global economic scenario, it should be made to help. Pakistan Banking Council needs to equip staff with professional training programs should start. o Employees of the bank should be given a task and authority and they should be asked for their responsibility. o The manager should strictly monitor the performance of every staff member. All of them should be awarded according to their performance and result in the shape of bonuses to motivated and incite them to work more efficiently. o Transfer is not carried out properly. Some of the employees are constantly working on the same post. They are rotated in the same branch. It circulates every employee equally different branches of the bank must take place every three years is recommended