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QUESTIONNAIRE
Name:
Age:
Gender: a) Male b) Female
Occupation:
Income:
1. How frequently do you visit Big Bazaar?
A. Once in a week B. Twice in a week C. During Special offers/Discounts
D. Whenever the need arises
2. What are the factors that influence you to purchase in Big Bazaar?
A. Price B. Quality C. Brand image D. easy availability E. offers and discounts
3. Are the materials associated with this store's service (such as shopping bags, trolls, catalogs or statements) visually
appealing?
A. strongly agrees B. agree C. Neutral D. Disagree
4. a) How do you rate the service at Customer Service Desk?
A. highly satisfied B. satisfied C. Neutral D. dissatisfied
b) If dissatisfied, what is the reason, please specify__________.
5. a) Are you aware of home delivery services?
A. Yes B. No
b) If yes, are you using home delivery services?
A. Yes B. No
6. Did you aware of these services? Mark yes or no. If yes Rate the services. Rate from 1 to 5
SERVICES Yes or No If Yes, did you use the service If Yes, level of satisfaction
Gift wrapping
Shopping assistant
Elders special
Alterations
Information desk
7. a) Are you utilized exchange and return services?
A. Yes B. No
b) If yes how do you rate the service?
A. highly satisfied B. satisfied C. Neutral D. dissatisfied
c) If dissatisfied, what is the reason, please specify _____________.
8. a) level of satisfaction with billing services?
A. highly satisfied B. satisfied C. Neutral D. dissatisfied
b) If dissatisfied, what is the reason, please specify______________.
9. a) Does the store layout makes you easy to move across the store?
A. Yes B. No
b) If yes, how do you rate the service?
A. highly satisfied B. satisfied C. Neutral D. Dissatisfied
c) If dissatisfied, what is the reason, please specify____________.
10. Do you think there were enough signage’s in the store that provides the information needed?
A. Yes B. No
11. Please tick the appropriate option according to you, about Big Bazaar facilities and ambiance:
Knowledgeable Staff
Communicating Information Provided
Available in a timely manner
Staff greeted & offered to help you
Behavior of staff makes you feel that you
can trust
Friendliness Staff
13. What is the overall satisfaction level about this Big Bazaar branch?
A. Yes B. No
A. Yes B. No
Answer: _____________
3. Do you receive notifications about future pay offers, cash backs and discounts?
A. Yes B. No
4. How frequently are you using future pay for paying bills?
Answer: _____________
A. Yes B. No
A. Yes B. No
A. Yes B. No
Answer: _____________