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Sample Questions:
Section I: Subjective Questions
4. What are the six communication realities to develop effective listening skills?
5. What is a survey?
1] grapevine
2] ombudsman
3] speeches
4] instruction
5. A very effective technique for good listening is
1] questioning
2] answering
3] talking
4] writing
6. Duplicate question is usually asked at the end of delivery of
1] information
2] punishment
3] question
4] response
7. The buffer covers a point on which both writer and reader
1] agree
2] disagree
3] resist
4] argue
8. In the presentations use your conclusion to communicate
1] closure
2] statements
3] beginning
4] strategies
9. Application form provides a convenient one page source for the information which
is essential for the employer to make
1] decision
2] action
3] evaluation
4] coordination
10. Most organizations recognize that documents' appearance acts as an expression of
company's
1] image
2] profitability
3] structure
4] function
4] ambiguous writing
13. Once you are satisfied with the content and organisation of the message then turn
your attention to
1] style
2] readability
3] mechanics
4] format
14. An idea can be expressed in many ways depending upon
1] subject
2] purpose
3] audience
4] feedback
15. Once you are satisfied with the content and organisation of the message then turn
your attention to
1] style
2] readability
3] mechanics
4] format
16. Formal reports are presented in a conventional form and are the result of
1] careful investigation
2] sound thinking
3] logical organisation
4] ambiguous writing
17. Increasingly common in business world is electronic communication like
1] voice mail
2] teleconferencing
3] E-mail
4] physical data
18. All business letters typically include following elements:
1] heading
2] date
3] inside address
4] margin line
21. The: ________________ words give force to any business message and are
especially important in sales letter.
1] active
2] passive
3] positive
4] neutral
22. The: ______________ to the group is something that each participant is proud of
and makes no secret of it.
1] belongingness
2] uniformity
3] consistency
4] interaction
23. While writing: ______________ one should be knowledgeable of your
organization's style preference and use it properly and consistently.
1] bibliography
2] appendixes
3] agenda
4] memos
24. Effective communicators know that ___________ the way information is arranged
on a page helps readers to move through documents in a predictable and logical
fashion.
1] format
2] technology
3] strategy
4] language
25. A ______________ or other written document is often the first or only contact that
a person has with the organization.
1] letter
2] enclosures
3] stationary
4] memo
26. The open envelops pose the danger of the ____________ of the letter being read by
someone else.
1] contents
2] body
3] message
4] reference
27. The ____________ is written on the upper right hand corner.
1] date
2] reference
3] attention
4] salutation
28. The choice of salutation depends upon the _____________ relationship between the
writer and the reader.
personal
professional
organizational
courtesy
SYMBIOSIS CENTRE FOR DISTANCE LEARNING (SCDL)
Subject: Business Communication
29. All instructions contain an implied order and all orders are instructions.
30. Your credibility is enhanced when your document focuses on features of the
product, proposal or idea.
31. Reducing uncertainty is a priority in face to face communication.
32. If the reader has specifically asked for any additional information then do not
provide it.
33. Do encourage further communication of bad news if you are really interested in
discussing your discussion further.
34. The conventions for formatting and laying out business documents have been
developed recently in the business world.
35. Formats are not about rigidity but about consistency and fulfilling reader's
expectations.
36. The company could economize on the paper by writing business letters on a thin
paper.
37. Whatever the content letters are the medium by which communication is transferred
from one to another.
38. Generally the name and address are indicated in the margins and any other
information is printed in the top middle of the letterhead.
6] personal communication