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SYMBIOSIS CENTRE FOR DISTANCE LEARNING (SCDL)

Subject: Business Communication

Sample Questions:
Section I: Subjective Questions

1. What is a writers block and what are its causes?

2. Explain in brief the guidelines for visual aids.

3. Write a note on salutation.

4. What are the six communication realities to develop effective listening skills?

5. What is a survey?

6. What are the important tips for preparation for an interview?

7. What is Negotiations? What are its dimensions?

8. Explain styles of group participation for decision making.

Section II: Objective Questions

Multiple Choice Single Response

1. When transmitting strong negative information or when persuading someone to act


the communicator is likely to expect
1] resistance
2] cooperation
3] rejection
4] withdrawal
2. The external audience that organisation does business with comprises of people
who are not in
1] close proximity
2] direct communication
3] direct line of action
4] close judgment
3. This approach is inductive in nature, the evidence comes first and the main idea
later.
1] indirect approach
2] direct approach
3] idealistic approach
4] supportive approach
4. The informal communication network that is found within any organisation is
called
SYMBIOSIS CENTRE FOR DISTANCE LEARNING (SCDL)
Subject: Business Communication

1] grapevine
2] ombudsman
3] speeches
4] instruction
5. A very effective technique for good listening is
1] questioning
2] answering
3] talking
4] writing
6. Duplicate question is usually asked at the end of delivery of
1] information
2] punishment
3] question
4] response
7. The buffer covers a point on which both writer and reader
1] agree
2] disagree
3] resist
4] argue
8. In the presentations use your conclusion to communicate
1] closure
2] statements
3] beginning
4] strategies
9. Application form provides a convenient one page source for the information which
is essential for the employer to make
1] decision
2] action
3] evaluation
4] coordination
10. Most organizations recognize that documents' appearance acts as an expression of
company's
1] image
2] profitability
3] structure
4] function

Multiple Choice Multiple Response

11. Increasingly common in business world is electronic communication like


1] voice mail
2] teleconferencing
3] E-mail
4] physical data
12. Formal reports are presented in a conventional form and are the result of
1] careful investigation
2] sound thinking
3] logical organisation
SYMBIOSIS CENTRE FOR DISTANCE LEARNING (SCDL)
Subject: Business Communication

4] ambiguous writing
13. Once you are satisfied with the content and organisation of the message then turn
your attention to
1] style
2] readability
3] mechanics
4] format
14. An idea can be expressed in many ways depending upon
1] subject
2] purpose
3] audience
4] feedback
15. Once you are satisfied with the content and organisation of the message then turn
your attention to
1] style
2] readability
3] mechanics
4] format
16. Formal reports are presented in a conventional form and are the result of
1] careful investigation
2] sound thinking
3] logical organisation
4] ambiguous writing
17. Increasingly common in business world is electronic communication like
1] voice mail
2] teleconferencing
3] E-mail
4] physical data
18. All business letters typically include following elements:
1] heading
2] date
3] inside address
4] margin line

Fill in the Blanks

19. In high context cultures the: _____________ is primarily determined by


communicator's non-verbal signals.
1] interpretation
2] transmission
3] production
4] planning
20. A good: ______________ should portray an individual in the most favourable
manner possible.
1] resume
2] qualification
3] employment
4] strategy
SYMBIOSIS CENTRE FOR DISTANCE LEARNING (SCDL)
Subject: Business Communication

21. The: ________________ words give force to any business message and are
especially important in sales letter.
1] active
2] passive
3] positive
4] neutral
22. The: ______________ to the group is something that each participant is proud of
and makes no secret of it.
1] belongingness
2] uniformity
3] consistency
4] interaction
23. While writing: ______________ one should be knowledgeable of your
organization's style preference and use it properly and consistently.
1] bibliography
2] appendixes
3] agenda
4] memos
24. Effective communicators know that ___________ the way information is arranged
on a page helps readers to move through documents in a predictable and logical
fashion.
1] format
2] technology
3] strategy
4] language
25. A ______________ or other written document is often the first or only contact that
a person has with the organization.
1] letter
2] enclosures
3] stationary
4] memo
26. The open envelops pose the danger of the ____________ of the letter being read by
someone else.
1] contents
2] body
3] message
4] reference
27. The ____________ is written on the upper right hand corner.
1] date
2] reference
3] attention
4] salutation
28. The choice of salutation depends upon the _____________ relationship between the
writer and the reader.
personal
professional
organizational
courtesy
SYMBIOSIS CENTRE FOR DISTANCE LEARNING (SCDL)
Subject: Business Communication

State True or False

29. All instructions contain an implied order and all orders are instructions.

30. Your credibility is enhanced when your document focuses on features of the
product, proposal or idea.
31. Reducing uncertainty is a priority in face to face communication.

32. If the reader has specifically asked for any additional information then do not
provide it.
33. Do encourage further communication of bad news if you are really interested in
discussing your discussion further.
34. The conventions for formatting and laying out business documents have been
developed recently in the business world.
35. Formats are not about rigidity but about consistency and fulfilling reader's
expectations.
36. The company could economize on the paper by writing business letters on a thin
paper.
37. Whatever the content letters are the medium by which communication is transferred
from one to another.
38. Generally the name and address are indicated in the margins and any other
information is printed in the top middle of the letterhead.

Match the Following

39. 1] Anxiety management 1] be open and flexible during


negotiations
2] Conflict 2] results when people view other
people as the reason they cannot attain
their goals
3] Content goals 3] each party understands its goals but
has few ideas about the goals of its
conflicting partner
4] Communication competence 4] in conflict situation be aware of your
strengths and weakness
5] state your goals in clear,
unambiguous language
6] search for commonalities among the
competing goals
40. 1] Antipathy towards speaker 1] one of the biggest causes of poor
listening are the psychological barriers
of listener
2] Impatience 2] born out of overconfidence
3] Strong convictions 3] beliefs and convictions act as a shield
that stops new ideas and new proofs
from reaching our minds
SYMBIOSIS CENTRE FOR DISTANCE LEARNING (SCDL)
Subject: Business Communication

4] Information overload 4] one tends to get distracted and this


hampers listening ability
5] speaker listen not only to any verbal
response but also to non-verbal symbols
that listener displays
6] speaker and listener influence each
other and alternate their role constantly
41. 1] Differences in cultural values and 1] invisible source of great
perceptions misunderstanding between people of
different regions
2] Western values and practices 2] being adopted all over the world

3] Beliefs of Universalism 3] what is good and right can be defined


and can be applied always everywhere
4] Relationship in Western culture 4] privacy is tightly guarded and highly
prized
5] relationship with people tends to be
diffused
6] institute formal and public ways of
changing the way business is conducted
42. 1] Inadequacy of the business world 1] lack of development of
communication skills
2] Without putting thoughts into words 2] intra personal communication
3] Good communication skills results in 3] advancement of career and monetary
gains
4] Developing communication skills 4] developing visual skills, written
amounts to skills, spoken and reading skills
5] interpersonal communication

6] personal communication