Inrd Pe13002 60049P

INFORMATION Redacted PURSUANT TO THE FREEDOM OF
INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
PE13-002
VOLVO TRUCK INFORMATION Redacted PURSUANT TO THE FREEDOM OF
INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
5/1/2013
QUESTION 4
MY-2007 VN FIELD
REPORTS
Service Request Detail Report Page 1 of 9
Service Request Detail Report

SR # 1-1694815551
SR Info SR Classification SR Ownership

SR Type: Service issues - Incident Source: Web SR Owner: JEREMIAH BOWLES
SR Area: Technical Func. Group: 4111-clutch, complete SR Group: NA - Truck - Technical Support
App/Service: technical Severity: 3-Medium SR Opened: 2011-12-19 12:16:04
Sub Area: DSR (External) Status: Closed SR Closed: 2011-12-19 17:45:17
Sub Area 2: Sub-Status: Resolved Created By: BRIAN SELLES
Sub Area 3: Created By Group:
Argus Company: VTNA Trucks
Customer / Repairing Dealer Info Selling Dealer Info

Call Back Name: BRIAN SELLES Selling Dealer ID:
Call Back #: 9093490200 District #:
Contact First Name: BRIAN Customer #:
Contact Last Name: SELLES Selling Dealer:
Dealer ID: 5089D Main Phone #:
District #: Main FAX #:
Customer #: Street Address 1:
Dealer Name: TEC OF CALIFORNIA, INC. Street Address 2:
Main Phone #: 9093490200 City:
Main FAX #: State / ZIP:
Street Address 1: 14085 VALLEY BLVD Country:
Street Address 2:
City: FONTANA
State / ZIP: CA / 923355288
Country: UNITED STATES
Owner Info Buyer Info

Buyer ID: 641608
Buyer Name:
Main Phone #:
Main FAX #:
Street Address 1:
Street Address 2:
City: ARLINGTION
State / ZIP: WA /
Vehicle / Unit Vehicle / Unit Info

Chassis Series: N Cab Size: 200
Chassis Number: Engine Make: VOLVO
Registration #: Engine Model: D11
VIN / Serial #: 4V4MC9DG57N Rear axle installation: RADD-A4L
Model: VNM Engine: D11F385
Product Type: VNM HP Description: 375
Rear axle: RT1857SM
Gearshifting system: GSS-AGS
Transmission or ATO2512C
Gearbox:
Truck Model Year: 2007
http://argus-css.got.volvo.net/ARGUSVTNA/REPORTS/SRDetails-1-S1MPBT.html 5/1/2013
Brake system: BSYS-CON
Other Details
Part #:
Misc Part #:
Error Code #:
Technical
Km / Hr / Mi: 52397 Campaign #:
Unit: Mi Tot. Diag Time Appr: 2
Accuracy: Actual Unit #:
GCW: Tech Rating: Master
Location: Date of Failure:
Remarks:
Summary
I Shift
Desc./Compl. Response
Customer is complaining of transmission no disengaging when stepping on NA
brake. Appears to only happen intermittantly a low speeds. How should I
proceed?
Thank you
Brian
Activity Notes
Created Created By Audience Activity Type Comments
12/19/2011 BRIAN Calibrated clutch and released truck. Please close claim, thank you for your
Public Web Update
17:32:46 SELLES help. Brian
12/19/2011
DAVID HILL Public Web Response Perform a clutch calibration and release the truck
12:56:59
12/19/2011 BRIAN
Public Work Performed No codes, checked for campaigns, none. performed pwm test, all ok.
12:25:09 SELLES

SR # 1-1695791801

SR Type: Service issues - Incident Source: Web SR Owner: DAVID HILL
SR Area: Technical Func. Group: 4311-manual gearbox, SR Group: NA - Truck - Technical Support
complete
App/Service: technical Severity: 1-Critical SR Opened: 2011-12-20 13:38:20
Sub Area 2: Sub-Status: Resolved Created By: BRIAN SELLES

Call Back Name: BRIAN SELLES Selling Dealer ID:
Contact Last Name: SELLES Selling Dealer:
Street Address 2:
City: FONTANA
State / ZIP: CA / 923355288

Buyer ID: 641608
Buyer Name:
Main Phone #:
Main FAX #:
Street Address 1:
Street Address 2:
City: ARLINGTION
State / ZIP: WA /

Rear axle: RT1857SM
Gearbox:

Other Details
Part #:
Misc Part #:
Error Code #:
Technical
Remarks:
Summary
I Shift
Unit back for trans not disengaging when coming to a stop. Recalibrated NA
clutch per e-service #1-1694815551 and released truck. Performed PWM
test, ok. No codes. Please advise how you want us to proceed.
Thank you,
Brian
Activity Notes
Replace the cvu on the side of the transmission, if this doesn't correct the
12/22/2011 issue, the cca on the input shaft would need to be replaced. After a cca is
DAVID HILL Public Web Response
14:21:24 replaced, the mid 130 has to be programmed again and the trans and clutch
calibrated again.
12/22/2011 Air pressure at tecu and ccv are 120psi, reprogrammed mid 130 and
BRIAN SELLES Public Web Update
14:12:49 recalibrated as required. Still has same issue. Brian
What is the air pressure value to the TECU and CCV when the issue
12/20/2011
WILLIAM HAGA Public Web Response occurs? Program Mid130, Calibrate the TECU and Clutch to see if this issue
18:51:56
returns.
12/20/2011 SIEBEL
Internal Notes An attachment with filename 'REPORT_315212E' has been added.
18:36:27 ADMINISTRATOR
12/20/2011 Attach the job card with all the clutch test results. Verify good air volume to
14:01:20 the transmission
12/20/2011
BRIAN SELLES Public Work Performed PWM test, ok.
13:46:46

SR # 1-1705614961

SR Type: Service issues - Incident Source: Web SR Owner: WILLIAM HAGA
complete
App/Service: technical Severity: 2-High SR Opened: 2012-01-11 18:56:38
Sub Area 2: Training Opportunity Sub-Status: Resolved Created By: JAMES POLIANDRO

Call Back Name: JAMES POLIANDRO Selling Dealer ID:
Call Back #: 909-349-0200 District #:
Contact First Name: JAMES Customer #:
Contact Last Name: POLIANDRO Selling Dealer:
Dealer ID: US5089 Main Phone #:
District #: 7557 Main FAX #:
Customer #: 5089D Street Address 1:
Dealer Name: TEC OF CALIFORNIA INC Street Address 2:
Main Phone #: +999 City:
Street Address 1: 14085 VALLEY BOULEVARD Country:
Street Address 2:
City: FONTANA
State / ZIP: CA / 999

Buyer ID: 641608
Buyer Name:
Main Phone #:
Main FAX #:
Street Address 1:
Street Address 2:
City: ARLINGTION
State / ZIP: WA /

Rear axle: RT1857SM
Gearbox:

Other Details
Part #:
Misc Part #:
Error Code #:
Technical
Remarks:
Summary
I Shift
UNIT IS BACK FOR TRUCK PULLS FORWARD WHEN COMING TO A NA
STOP.THE CLUTCH CYLINDER ACTUATOR AND CLUTCH CONTROL
VALVE HAVE BEEN ALREADY BEEN REPLACED AND THERE'S NO
PLAY IN THE TRANSMISSION INPUT SHAFT.
Activity Notes
01/15/2012 SIEBEL
Internal Notes An attachment with filename 'SNV 11-05 Rev 3' has been added.
This case does not have 4 hrs diagnostic time. Submit time and details to
01/15/2012
WILLIAM HAGA Public Web Response warranty for the repair as directive was provided and no additional directive
19:45:50
or follow up.
01/15/2012 JASON
Public Reopen Pease allow 4hrs diagnostics. Thank you.
15:29:30 ANDERSON
REPROGRAMMED THE MID 130 AGAIN WITH A COMPLETE
01/12/2012 JAMES
Public Web Update SOFTWARE PACKAGE,CALIBRATED THE TRANSMISSION AND
12:04:15 POLIANDRO
CLUTCH.ROAD TESTED UNIT,ALL OK AT THIS TIME.
Has a full mid 130 program been performed since all the parts were
01/11/2012
DAVID HILL Public Web Response installed. It's required after the cca on the input shaft is replaced. Trans
19:12:54
recal and clutch recal afterwards.
01/11/2012 SIEBEL
Internal Notes An attachment with filename 'REPORT_315643' has been added.
UNIT HAS NO TRANSMISSION CODES .CHECKED AIR PRESSURE TO
THE TCU AND CLUTCH CONTROL VALVE,OK AT 120 PSI.RAN A PWM
01/11/2012 JAMES
Public Work Performed CLUTCH TEST AND THE CLUTCH CYLINDER ACTUATOR PASSES THE
19:04:52 POLIANDRO
TEST.ROAD TESTED UNIT AND TRUCK PULLS FORWARD MORE AT
SLOWER SPEEDS BUT NOT ALL OF THE TIME.JOB CARD IS BELOW.

SR # 1-1724547961

SR Type: Service issues - Incident Source: Web SR Owner: FRANKLIN SMALL
SR Area: Technical Func. Group: 4321-gear lever carrier, SR Group: NA - Truck - Technical Support
complete
Sub Area 2: Sub-Status: Resolved Created By: JAMES POLIANDRO

Call Back Name: JAMES POLIANDRO Selling Dealer ID:
Street Address 2:
City: FONTANA

Buyer ID: 641608
Buyer Name:
Main Phone #:
Main FAX #:
Street Address 1:
Street Address 2:
City: ARLINGTION
State / ZIP: WA /

Rear axle: RT1857SM
Gearbox:

Other Details
Part #:
Misc Part #:
Error Code #:
Technical
Remarks:
Summary
US07 I-Shift
UNIT IS HERE AGAIN FOR TRUCK PULLS FORWARD WHEN COMING NA
TO A STOP.
Activity Notes
02/16/2012 FRANKLIN
Public Web Response Closing case
13:42:23 SMALL
REPLACE THE CLUTCH CYLINDER ACTUATOR AND INSPECT THE
INPUT SHAFT PLAY. REMOVED DRIVE LINE, REMOVED TRANS
HARNESS, AIR LINES, TRANS OIL COOLER HOSES AND REMOVED
TRANS, INSPECTED INPUT SHAFT PLAY AND FOUND TO SPECS.
02/16/2012 JASON
Public Web Update REPLACED CLUTCH CYLINDER ACTUATOR, REINSTALL TRANS,
13:35:52 ANDERSON
REINSTALL HARNESS, AIR LINESS, OIL COOLER HOSES AND DRIVE
LINE.CALIBRATED CLUTCH ACTUATOR.UNIT NEED ROAD TEST
ADV.PASSED ROAD TEST. PLEASE CLOSE ESERVICE AND ALLOW
3HRS DIAG. THANK YOU.
02/08/2012 DANIEL
Public Web Response Pull trans and see if CCA needs to be replaced.
22:23:50 BAIRD
ROAD TESTED UNIT DOES PULL FORWARD AND TAKES A LOT OF
BRAKING FORCE TO STOP TRUCK.UNIT HAS NO CODES.RAN A PWM
02/08/2012 JAMES CLUTCH ACTUATOR TEST TWICE AND IT PASSES.CHECKED THE AIR
Public Work Performed
19:21:32 POLIANDRO PRESSURE TO THE TCU AND TO THE CLUTCH CONTROL VALVE ON
THE SIDE OF THE TRANSMISSION,OK AT 123 PSI.CHECKED
TRANSMISSION SOFTWARE AND IT'S UP TO DATE.
PE13-002
VOLVO TRUCK
5/1/2013
QUESTION 4
MY-2008 VN CUSTOMER
COMPLAINTS

SR # 1-1335871981

SR Type: Service issues - Incident Source: Phone SR Owner: TIMOTHY HAYES
SR Area: Reliability Func. Group: 4139-miscellaneous SR Group: NA - Truck - Reliability
App/Service: reliability Severity: 4-Low SR Opened: 2009-09-04 10:57:41
Sub Area: Customer Complaint Status: Closed SR Closed: 2009-09-09 11:19:02
Sub Area 2: Sub-Status: Resolved Created By: MICHAEL VINCOLI
Sub Area 3: Created By Group: NA - Truck - Technical Support

Call Back Name: FRED SCHIMMELS Selling Dealer ID:
Contact First Name: FRED Customer #:
Contact Last Name: SCHIMMELS Selling Dealer:
Dealer Name: MCKENNA MOTORS, INC. Street Address 2:
Street Address 1: 5325 NE 14TH ST Country:
Street Address 2:
City: DES MOINES
State / ZIP: IA / 503132007

Buyer ID: 523630
Buyer Name:
Main Phone #:
Main FAX #:
Street Address 1:
Street Address 2:
City: SHIPSHEWANA
State / ZIP: IN /

Registration #: Engine Model: VED16
VIN / Serial #: 4V4NC9KJ88N Rear axle installation: RADD-A4L
Model: VNL Engine: D16F500
Product Type: VNL HP Description: 475
Rear axle: RTS1857A
Gearbox:
http://argus-css.got.volvo.net/ARGUSVTNA/REPORTS/SRDetails-1-M3CDF1.html 5/1/2013
Other Details
Part #:
Misc Part #: 21301883
Error Code #:
TMAC / Warranty / Reliability

Claim #:
Goodwill #:
Tot. Diag Time Appr: 4
Km / Hr / Mi: 129950
Unit: Mi
Summary
5683D / FRED SCHIMMELS / failed CVU
Fred called stating that the customers truck was displaying code MID130 NA
PSID27 FMI8 and would not disengage the clutch when coming to a stop.
Activity Notes
09/08/2009 SIEBEL An attachment with filename 'N263430 Jobcard (09082009)' has been
Internal Notes
15:29:03 ADMINISTRATOR added.
09/04/2009 MICHAEL Fred called stating that after replcing the CVU the issue was resolved. 4 hrs.
Public Web Response
12:17:46 VINCOLI diag. time. Please close the case.
09/04/2009 MICHAEL After speaking to Fred about the test results advise to replace the CVU and
Public Web Response
11:31:10 VINCOLI follow up with the results.
09/04/2009 SIEBEL An attachment with filename 'SR # 1-1332474174 (08242009)' has been
Internal Notes
09/04/2009 SIEBEL
Internal Notes An attachment with filename '095146780 (08242009)' has been added.
09/04/2009 SIEBEL An attachment with filename 'N263430 Job Card (09022009)' has been
Internal Notes
09/04/2009 MICHAEL Advise to confirm that the air supply to the clutch is not restricted. Perform
Public Web Response
10:57:45 VINCOLI the Clutch Actuator Test as discussed and report the results.
http://argus-css.got.volvo.net/ARGUSVTNA/REPORTS/SRDetails-1-M3CDF1.html 5/1/2013
PE13-002
VOLVO TRUCK
5/1/2013
QUESTION 4
MY-2008 VN FIELD
REPORTS

SR # 1-1227344201

SR Type: Service issues - Incident Source: Web SR Owner: KEVIN MOWERY
SR Area: Technical Func. Group: 4379-miscellaneous SR Group: NA - Truck - Technical Support
App/Service: Severity: 3-Medium SR Opened: 2008-05-15 15:54:50
Sub Area 2: NA Sub-Status: Resolved Created By: DOUG STARLING

Call Back Name: DOUG STARLING Selling Dealer ID:
Contact First Name: DOUG Customer #:
Contact Last Name: STARLING Selling Dealer:
Dealer Name: TRI-STATE TRUCK CENTER, INC Street Address 2:
Street Address 1: 3025 INTERNATIONAL DRIVE EXT Country:
Street Address 2:
City: TUPELO
State / ZIP: MS / 38804

Buyer ID: 344328
Buyer Name: ,
I
Main Phone #:
Main FAX #:
Street Address 1:
Street Address 2:
City: DOWNERS GROVE
State / ZIP: IL /

Rear axle: RTS1850A
Gearbox:
http://argus-css.got.volvo.net/ARGUSVTNA/REPORTS/SRDetails-1-L0JYZR.html 5/1/2013

Other Details
Part #:
Misc Part #:
Error Code #:
Technical
Unit: Mi Tot. Diag Time Appr:
GCW: Tech Rating:
Remarks:
Summary
US I-shift lunging
complaint of when coming to a stop the transmission still engauged and NA
trying to lunging forward. when tried to take off the truck would not move.
driver had to shut truck off and let power down before truck would move.
checked fault codes and found inacive codes mid 130 pid 33 fmi 2 83 times;
mid 130 ppid 50 fmi 0 2 times; mid 130 ppid 50 fmi 11 9 times; mid 130 sid
250 fmi 9 5 times.
Activity Notes
05/16/2008 KEVIN
Internal Response NA
11:28:19 MOWERY
05/16/2008 DOUG calibrated clutch, cleared all fault codes, and road tested. all operations
Public Web Update
11:22:17 STARLING checked ok. repair completed.
05/15/2008 DANIEL Recal the clutch with VCADS and the 50 code is from starting out in too high
Public Assessment
17:18:11 BAIRD of a gear, instruct driver to quit it..Cal clutch as if it was just replaced.
05/15/2008 DOUG monitored brake switches with vcads and found switches working correctly.
Public Web Update
17:10:53 STARLING checked adjustment of brake pedal switch, found adjusted correctly.
05/15/2008 KEVIN
Public Web Response Check for proper adjustment and operation of brake switches.
16:13:16 MOWERY

SR # 1-1262021757

SR Type: Service issues - Incident Source: Phone SR Owner: JEREMIAH BOWLES
Sub Area: Dealer Contact Status: Closed SR Closed: 2008-08-29 08:43:36
Sub Area 2: Sub-Status: Resolved Created By: JEREMIAH BOWLES
Sub Area 3: Created By Group: VTNA - Technical Support

Call Back Name: TOM REYNOLDS Selling Dealer ID:
Call Back #: . District #:
Contact First Name: TOM Customer #:
Contact Last Name: REYNOLDS Selling Dealer:
Dealer Name: TRI-STATE TRUCK CENTER, INC. Street Address 2:
Street Address 1: 4614 THIBAULT RD Country:
Street Address 2:
City: LITTLE ROCK
State / ZIP: AR / 722063814

Buyer ID: 509452
Buyer Name:
Main Phone #:
Main FAX #:
Street Address 1:
Street Address 2:
City: SEARCY
State / ZIP: AR /

VIN / Serial #: 4V4NC9EJ58N Rear axle installation: RADD-A4L
Rear axle: RT1857SM
Gearbox:
Other Details
Part #:
Misc Part #:
Error Code #:
Technical
Remarks:
Summary
US I-SHIFT shifting issue
truck pulls to stop sign and wants to keep pulling so i advised to recal clutch NA
and tech calls back later and advises he is trying to reburn the gsecu and it
already has the campaign so i then advised to reprogram it and drive advise
results
Activity Notes
08/29/2008 JEREMIAH
Internal Response replaced the clutch actuator on the side of trans and now it all is working fine
08:42:23 BOWLES
Tom stated that a fitting in the clutch solenoid was replaced about a week
08/29/2008 MATTHEW
Internal Notes ago and have had this issue ever since. Instructed to replace the clutch
07:53:37 BEAUCHAMP
solenoid and report back. 2.0 additional.
Spoke to tech and after programming and calibration truck is still not shifting
08/28/2008 KEVIN
Public Web Response properly. Advised to monitor air pressure to trans. Also sent email showing
16:43:45 MOWERY
correct fitting for air supply.

SR # 1-1270236172

SR Type: Service issues - Incident Source: Phone SR Owner: KEVIN CHERNUTAN
complete
Sub Area 2: Sub-Status: Resolved Created By: KEVIN CHERNUTAN

Call Back Name: MARCUS MORROW Selling Dealer ID:
Contact First Name: MARCUS Customer #:
Contact Last Name: MORROW Selling Dealer:
Dealer Name: PREMIER TRUCK CENTERS, INC. Street Address 2:
Street Address 1: 22031 HIGHWAY 72 Country:
Street Address 2:
City: TUSCUMBIA
State / ZIP: AL / 356748701

Buyer ID: 482707
Buyer Name:
Main Phone #:
Main FAX #:
Street Address 1:
Street Address 2:
City: RED BAY
State / ZIP: AL /

Rear axle: RTS1850A
Gearbox:

Other Details
Part #:
Misc Part #:
Error Code #:
Technical
Km / Hr / Mi: Campaign #:
GCW: Tech Rating:
Remarks:
Summary
US US-I-shift
Tech states that haning in gear when stopping truck. Instructed tech to NA
change clutch solenoid valve.

SR # 1-1270721511

SR Type: Service issues - Incident Source: Web SR Owner: KEN SMALL
complete
Sub Area 2: Sub-Status: Resolved Created By: PAUL KURLE

Call Back Name: PAUL KURLE Selling Dealer ID:
Contact First Name: PAUL Customer #:
Contact Last Name: KURLE Selling Dealer:
Dealer Name: DAKOTA VOLVO TRUCKS, INC. Street Address 2:
Street Address 1: 4500 N CLIFF AVE Country:
Street Address 2:
City: SIOUX FALLS
State / ZIP: SD / 571040553

Buyer ID: 253886
Buyer Name:
Main Phone #:
Main FAX #:
Street Address 1:
Street Address 2:
City: SIOUX FALLS
State / ZIP: SD /

Chassis Number: 485133 Engine Make: VOLVO
Rear axle: RTS1857A
Gearbox:

Other Details
Part #:
Misc Part #:
Error Code #:
Technical
Unit: Mi Tot. Diag Time Appr: 4.0
GCW: Tech Rating:
Remarks:
Summary
DSR-US I-Shift
DSR-US-Ishift
Truck has an I-shift. Clutch won't disingage at a stop and make the truck Change clutch actuator.
want to jump forward. shifting is irractic.
codes attached
Activity Notes
tech has 4hrs in diag time please close case. Your service request 1-
1270721511, displayed below, has been resolved: Summary: DSR- DSR-
10/22/2008 FRANKLIN US-Ishift Product: VNL Chassis ID: N VIN/Serial #:
Internal Email - Outbound
09:01:11 SMALL 4V4NC9KJ58N Severity: 3-Medium Opened On: 2008-10-20
12:58:32 Description: Truck has an I-shift. Clutch won't disingage at a stop
and make the truck want to jump forward. shifting is irractic. codes attached
10/21/2008 JEREMIAH advised to try a clutch recal and then it still done it so i advised that I will
Public Web Response
17:56:41 BOWLES have to get with powertrain and advise back when i know something
10/21/2008 MATTHEW Talked to Tom and asked to perform Clutch Cylinder & Clutch Drag tests.
Public Response
16:00:47 BEAUCHAMP 2.0 additional.
10/20/2008 SIEBEL
Internal Notes An attachment with filename '20081020113429801' has been added.
10/20/2008 KEVIN
Public Web Response Change clutch actuator.
13:08:21 CHERNUTAN

SR # 1-1274693351

SR Type: Service issues - Incident Source: Web SR Owner: MIKE RUSSELL
complete
Sub Area 2: Sub-Status: Resolved Created By: JASON AUSTIN

Call Back Name: JASON AUSTIN Selling Dealer ID:
Contact First Name: JASON Customer #:
Contact Last Name: AUSTIN Selling Dealer:
Dealer Name: BRUCKNER TRUCK SALES, INC. Street Address 2:
Street Address 1: 9471 E INTERSTATE 40 Country:
Street Address 2:
City: AMARILLO
State / ZIP: TX / 791186960

Buyer ID: 655546
Buyer Name:
Main Phone #:
Main FAX #:
Street Address 1:
Street Address 2:
City: PHOENIX
State / ZIP: AZ /

Rear axle: RT1857SM
Gearbox:

Other Details
Part #:
Misc Part #:
Error Code #:
Technical
GCW: Tech Rating:
Remarks:
Summary
DSR/IShift/Clutch Engagement
TRANSMISSION ISN'T SHIFTING CORRECTLY. IT HAS AN I-SHIFT. THE Connect to central systems and perform clutch calibration. Also check
TRUCK START AND TAKES OFF JUST FINE. adjustment of the brake switch on the pedal.
WHEN YOU COME TO A STOP IT ACTS LIKE THE CLUTCH DOESN'T
WANT TO
DISENGAGE. YOU HAVE TO PRESS ON THE BRAKES HARD TO GET IT
TO ACT LIKE IT DISENGAGES. THE ONLY CODES FOR THE
TRANSMISSION ARE.
MID 130 PID 110 FMI 10 INACTIVE 1 TIME.
THAT IS THE ONLY CODE IN THE TRUCK.
Activity Notes
TALKED TO VOLVO TECH,WAS TOLD TO REPLACE THE ACTUATOR
11/07/2008
JIMMY JONES Public Web Update CONTROL VALVE.REPLACED VALVE,CALIBRATED ACTUATOR,ROAD
12:20:01
TESTED OK. WHAT DIAG. TIME WILL YOU ALLOW? THANKS J.J.
11/06/2008 SIEBEL
11/06/2008 BRAKE SWITCH ADJUSTEMENT OK,HOOKED TO CENTRAL SYSTEMS
JIMMY JONES Public Web Update
08:53:36 AS ASKED,ALSO ATTACHED JOB CARD TO E-SERVICE. J.J.
11/05/2008 Connect to central systems and perform clutch calibration. Also check
WILLIAM HAGA Public Web Response
17:07:58 adjustment of the brake switch on the pedal.

SR # 1-1286344331

SR Type: Service issues - Incident Source: Phone SR Owner: MIKE RUSSELL
SR Area: Technical Func. Group: 4371-transmission SR Group: NA - Truck - Technical Support
(hydromechanical), complete
App/Service: technical Severity: 4-Low SR Opened: 2009-01-09 09:10:34
Sub Area 2: Sub-Status: Resolved Created By: MICHAEL RUSSELL

Call Back Name: BRIAN FOUNTAIN Selling Dealer ID:
Contact Last Name: FOUNTAIN Selling Dealer:
Dealer Name: ROBERTS TRUCK CENTER, INC. Street Address 2:
Street Address 1: 501 BOURNE AVE Country:
Street Address 2:
City: GARDEN CITY
State / ZIP: GA / 314089711

Buyer ID: 488823
Buyer Name: .
Main Phone #:
Main FAX #:
Street Address 1:
Street Address 2:
City: PHOENIX
State / ZIP: AZ /

VIN / Serial #: 4V4NC9EH38N Rear axle installation: RADD-A4L
Rear axle: RTS1857A
Gearbox:

Other Details
Part #:
Misc Part #:
Error Code #:
Technical
GCW: Tech Rating:
Remarks:
Summary
I-SHIFT SLOW TO DISENGAGE
Unit still pulling with brakes on at stop, harsh engagment on down shifts. MID NA
128 SID 232 FMI 9, 39 COUNTS INACTIVE. Codes do not come active even
when symptoms are duplicated on test drive. Has checked clutch act. for exh
port issues and screen and plastic are both fine. Instructed tech to check for
metal in oil.
Activity Notes
Staying on phone with tech has a mid 130 PPID 51 FMI13, active Tech
unable to perform calibration. Instructed tech to reprogram mid 130 then.
01/21/2009 KEVIN
Internal Assessment after programming tech advised me that the drive line was not installed.
16:08:33 CHERNUTAN
instructed tech to install drive line. After drive line was installed clutch
calibration went through 0hr diag approved
Tech states that error code 10002 comes up while trying to calabrate clutch
01/21/2009 FRANKLIN
Internal Follow Up as soon as he hits the play button. Advised to hook up stand along Vcads
14:47:52 SMALL
and try it.
01/21/2009 FRANKLIN Tech states that he can not calbrate clutch. advised to reprogram controler
Internal Follow Up
10:51:05 SMALL and hook up to controler.
01/09/2009 FRANKLIN Tech called in and found fine metal shavings alot of it. Advised to order a
Internal Follow Up
10:58:22 SMALL transmission.

SR # 1-1303344021

SR Type: Service issues - Incident Source: Web SR Owner: MARK BUNCH
SR Area: Reliability Func. Group: 4119-miscellaneous SR Group: VTNA - Field Service Region
SouthEast
App/Service: reliability Severity: 3-Medium SR Opened: 2009-04-14 10:10:45
Sub Area 2: Sub-Status: Resolved Created By: JIM WEIMERT

Call Back Name: JIM WEIMERT Selling Dealer ID:
Contact First Name: JIM Customer #:
Contact Last Name: WEIMERT Selling Dealer:
Dealer Name: SHEALY'S TRUCK CENTER, INC. Street Address 2:
Street Address 1: 1340 BLUFF RD Country:
Street Address 2:
City: COLUMBIA
State / ZIP: SC / 292014808

Buyer ID:
Buyer Name:
Main Phone #:
Main FAX #:
Street Address 1:
Street Address 2:
City:
State / ZIP:
Country:

Rear axle: RTS1857A
Gearbox:

Other Details
Part #:
Misc Part #: 20806452
Error Code #:

Claim #: 094909133
Goodwill #:
Tot. Diag Time Appr: 13.1
Km / Hr / Mi: 313628
Unit: Mi
Summary
5175D / JIM WEIMERT / ATO3112C 20072320018 / CCA failed
Have talked Ryan D on this truck, the trans does not want to disengage I-Shift Servo failure - root cause - no faults.
when coming to a stop. It had faults before mid 140 ppid 50 fmi 11, checked
for air leaks okay. I have pulled the clutch soleniod off an checked the steel
breaded air line for leaks it was okay. have done clutch test it fell with in
range, the gears test how ever when preforming it only one of the four
graphs show in range in any of the selected gear. On a test drive we have
had it when going to stop it wants to keep pulling and even made engine
start running rough. The check fuel filter light came on, had to shut truck off
and restart engine before it would run right. Customer said that from time we
changed the clutch soleniod that the time it takes to complete a shift has got
longer. When unit acts up it will not show any fault in trans!
Activity Notes
DSM called customer and dicsussed issues on truck. Explaiend the
05/14/2009 Response to
MARK BUNCH Public problems with the clutch servo mechanism. Customer was understanding
14:03:16 Customer
and was will ing to work with us to resolve problems. MSB
05/01/2009 SIEBEL
Internal Notes An attachment with filename 'FW I-Shift CCA' has been added.
04/30/2009
MARK BUNCH Public Response I-Shift Servo failure - root cause - no faults.
07:54:59
Reopened case for dealer to add notes. DSM has reviewed case, repair,
04/29/2009 and diagnostic procedures with dealer service manager. DSM approves
MARK BUNCH Public Reopen
09:41:47 additional diagnostic time of 11.1 hours. Total diagnostic time approved is
13.1 hours. See notes from dealer in case notes.
04/28/2009
KEVIN MOWERY Internal Response NA
16:15:59
04/28/2009 RYAN This unit is complete, replaced the Clutch Control Actuator and the
Internal Assessment
12:44:32 DESNOYERS customer has the truck, tracking for reliability at this time. Ryan D.
04/20/2009
DAVID HILL Public Web Response Housing with ecu
14:10:18
04/20/2009 Want to make sure on what part you want me to replace, 20829012 control
JIM WEIMERT Public Web Update
14:06:14 unit or 20775880 housing !
04/20/2009
DAVID HILL Public Web Response Replace the TECU, call us when you have the old one off.
13:25:44
04/20/2009 This clutch solenoid was replaced on 3-27-09, and have rechecked for that
11:34:49 issue.

04/20/2009 Remove the air line from the clutch solenoid and the fitting at it, there is a
11:33:30 screen that may be cocked behind the fitting, this will cause slow release.
04/20/2009 Already changed clutch and saw non problem with input shaft, changed pilot
11:26:34 bearing also !
04/20/2009 Pull the transmission out, we need to look at the clutch and check the input
11:12:49 shaft
Programed mid 128 and then performed trans / clutch calibration, which
04/20/2009 went thru good. Test drive and still have same issue with at times truck will
10:38:02 not stop, wants to keep pulling and will sometimes stall engine out / or make
it run on sounds like 3 cylinder and check fuel filter light come on in dash.
04/20/2009 MICHAEL After speaking with Jim advised to program the MID128 as discussed and
Public Assessment
08:17:24 VINCOLI follow up with the results.
04/20/2009 Call 336-393-2425, I have not see an E-Mail stating that they have it back
DANIEL BAIRD Public Web Response
07:50:40 up yet. But they would know before me.
04/20/2009
JIM WEIMERT Public Web Update Monday 7:00 am tried again and have same result as Friday!!!!!!!!!
07:43:45
04/17/2009 We just tried again and aparently central system is down still. 8:07 pm. So
BEN STEWART Public Web Update
20:06:58 we will wait and try again later.
04/17/2009
DANIEL BAIRD Public Web Response There is a problem with Central Systems, Try it later or tomorrow.
18:51:59
04/17/2009 No I do how ever have to use Task manager to shut down Vcads. It says
18:31:58 vcads not responding !
and no vcads errors? Got word earlier from I.T. that there was an issue with
04/17/2009 MICHAEL
Public Web Response connecting to Central Systems, supposedly was causing vcads error 28102
18:27:52 RUSSELL
though?
04/17/2009 Reprogrammed mid 130 and got to same point on trans/clutch calibration
18:21:55 and have same issue. Will not go past shut engine off - shut ign off
04/17/2009 MICHAEL May have to back out of tool if it's froze, not sure if mid 130 will program
Public Web Response
18:04:34 RUSSELL afterwards or not, will have ot see.
Correction, the MIDD 130 went through fine and the cluch calbration went
04/17/2009 through to the point of turn off engine and turn off key and wait 10 seconds.
17:21:17 this is where we are stuck at. still waiting the 10 seconds. the the wait 10
seconds has not high lighted to continue on.
04/17/2009 We reprogrammed the 130 module and performed the clutch recalibration.
17:14:02 Now the truck want start, it tells us that neutral want secure.
04/17/2009
DANIEL BAIRD Public Web Response Program 130 and recal clutch.
16:32:18
I had Jim checked the micro switch and the brake light switch and monitor
them with PTT and both are adjusted correctly and working correctly. Is
there a possibilty that some how the transmission ecu had got its brain
04/17/2009
BEN STEWART Public Web Update scrambled? That could be a reason why the 4 graphs were out of kilter
16:13:23
somewhat. We had one graph right but the other three were way out of
range. The way I understand it, the trans ecu controls the shift points and
clutch articulation. Whay are your thoughts?
04/17/2009
KEVIN MOWERY Public Web Response Have you check the brake switch and adjustment?
15:37:21
The clutch replacement did not work. To go back and answer your first
question, yes the clutch solenoid was change @ 1 week before the truck
came in with the same release problem and killing the engine at which time
we were advised to replace the clutch. During the road test out it worked
great. We returned and let the truck run idled up for a short time then took it
back out. When we approached the stop light it did not want to release the
04/17/2009 torque and pulled the engine down. We returned to the shop and in the
15:16:56 parking lot we can get it to shut off with a slightly agressive braking action
both in 2 nd, 3rd, and reverse. It acts like the signal to activate the clutch
solenoid is getting there to slow. If you do a slow, very light brake action, the
clutch will release. It will have a very slight drag just before a complete stop.
Any suggestions? I have tried to call Wes March and Mark Bunch about it.
Wes is out of the office unitl next week and Mark is visiting dealers per his
voice mail and has not called back as of yet.
04/14/2009
KEVIN MOWERY Public Web Response Let us know when complete.
10:43:42
04/14/2009
JIM WEIMERT Public Web Update 3-27-09, just talked with Mark Bunch and he said to put a clutch in it.
10:40:34
04/14/2009
KEVIN MOWERY Public Web Response When was clutch solenoid changed?
10:32:30

SR # 1-1303882381

Sub Area: DSR (External) Status: Closed SR Closed:
Sub Area 2: Sub-Status: Resolved Created By: DOUG STARLING

Street Address 2:
City: TUPELO

Buyer ID: 494839
Buyer Name:
Main Phone #:
Main FAX #:
Street Address 1:
Street Address 2:
City: HATTIESBURG
State / ZIP: MS /

Chassis Series: N Cab version: L5H4
Chassis Number: Cab Size: 780
Registration #: Engine Make: VOLVO
VIN / Serial #: 4V4NC9KJ68N Engine Model: VED16
Model: VNL Rear axle load: RAL17
Product Type: VNL Rear axle installation: RADD-A4L
Front axle load: FAL6.0
Engine: D16F500
HP Description: 475
Emission level: EM-USA07
Rear axle: RTS1850A

Gearbox:
Rear axle ratio: RAT3.08
Wheel brake type: BRAKE-M1
Other Details
Part #:
Misc Part #:
Error Code #:
Technical
GCW: Tech Rating:
Remarks:
Summary
US I-Shift pulling
comlaint of when coming to a stop the truck lunges, acts like the clutch is not Check for proper air pressure to trans. If ok replace the clutch servo.
disengauging. hooked up vcads and checked fault codes- mid 130 ppid 50
fmi 0 inactive 2x; mid 130 ppid 50 fmi 11 inactive 6x; mid 130 sid 250 fmi 9
inactive 8x; mid 128 psid 205 fmi 9 inactive 9x; mid 144 sid 231 fmi 2 inactive
2x.
Activity Notes
04/24/2009 MICHAEL
Public Web Response ok, thanks
14:51:03 RUSSELL
removed transmission, found metal in bell housing, also found part of pilot
04/24/2009 TERRY
Public Web Update bearing, dsm was here and was advised to replace presure place and
14:41:57 WILLARD
flywheel. will advise after road test.
04/16/2009 KEVIN
Public Response Check for proper air pressure to trans. If ok replace the clutch servo.
12:59:08 MOWERY

SR # 1-1305952081

SR Type: Service issues - Incident Source: Web SR Owner: TIMOTHY HAYES
SR Area: Reliability Func. Group: 4312-housing; clutch casing SR Group: NA - Truck - Reliability
Sub Area 2: Sub-Status: Resolved Created By: DENVER WIDICK

Call Back Name: DENVER WIDICK Selling Dealer ID:
Contact First Name: DENVER Customer #:
Contact Last Name: WIDICK Selling Dealer:
Dealer Name: REES TRUCK & TRAILER Street Address 2:
Street Address 1: 3508 5TH AVE S Country:
Street Address 2:
City: FORT DODGE
State / ZIP: IA / 505016500

Buyer ID: 85489
Buyer Name:
Main Phone #:
Main FAX #:
Street Address 1:
Street Address 2:
City: DETROIT LAKES
State / ZIP: MN /

Rear axle: RT1857SM
Gearbox:
Other Details
Part #:
Misc Part #: 20806451
Error Code #:

Claim #:
Goodwill #:
Tot. Diag Time Appr:
Km / Hr / Mi: 226489
Unit: Mi
Summary
5689D / DENVER WIDICK / ATO2512C / Clutch Control
CUSTOMER FOLTZ TRUCKING INC. TRACTOR HAS A I SHIFT NA
TRANSMISSION. COMPLAINT WAS AS HE WAS SITTING ON A SCALE
THE TRANSMISSION WOULD NOT SHIFT OUT OF THIRD GEAR AND HE
HAD HIS FOOT ON THE BRAKE TO KEEP THE TRUCK AS HE PUT IT
FROM RUNNING A WAY. HE THEN HEARD A LOUD POP SOUND. WHEN
THEN TRYED TO ACCERATE THERE WAS NO THROTTLE. HE DID GET
THROTTLE BACK AND WAS ABLE TO GET OFF THE SCALE. TRACTOR
TOWED TO OUR SHOP. PLUGGED IN GOT CODES MID:128, PID:84,
FMI:9, 12 TIMES VEHICLE SPEED, MID:144, PID:84, FMI:2, 12 TIMES,
VEHICLE SPEED. WE TALKED TO REP BOB LEE AND HE HAD US
CHECK TRANNY YOKE AND ALL U-JOINTS. FOUND TRANNY OUT PUT
YOKE LOOSE. WE ARE TIGHTING THAT UP NOW. WE HAVE TEST
DROVE THE TRUCK AND THE TRANNY IS SHIFTING AND TRUCK
SEEMS TO BE OK. THE DRIVER THINKS IT IS SHIFTING HARDER THAN
NORMAL. WE STILL DO NOT KNOW WHAT THE LOUD POP AND NO
THROTTLE RESPONSE WAS . ANY IDEAS WHAT TO DO NEXT?
THANKS DENVER.
Activity Notes
05/12/2009 TIMOTHY
13:53:47 HAYES
AFTER DISCUSSING THE REPAIRS WITH THE AREA REP. BOB LEE
AND THE CUSTOMER . WE DID NOT HAVE THE PARTS INSTOCK SO
04/29/2009 DENVER
Public Web Update THEY DECIDED TO DRIVE THE TRUCK BACK HOME AND HAVE IT
15:17:42 WIDICK
REPAIRED THERE. I AM CLOSING OUT MY END OF THIS E- SERVICE
REPORT.
Denver It's the clutch control actuator that rides on the input shaft. In short
04/29/2009 RYAN
Public Response terms you could call it the throwout bearing. Let us know if you have any
10:51:24 DESNOYERS
further questions. Ryan D.
04/29/2009 DENVER TIM, WHAT IS A CCA , I AM NOT CLEAR AS TO WHAT THAT STANDS
Public Web Update
10:44:32 WIDICK FOR.
04/29/2009 TIMOTHY
Public Web Response Denver, I recommend that you replace the CCA and advise. ~Tim
10:21:57 HAYES

SR # 1-1305958101
Ext ID# 1-64240001

SR Type: Service issues - Incident Source: Email SR Owner: JEFFREY GWINN
SR Area: Technical Func. Group: 4376-control system; control SR Group: VTNA - Volvo Transportation
unit Services
Sub Area: Fleet Contact Status: Closed SR Closed: 2009-05-26 10:39:54
Sub Area 2: Sub-Status: Resolved Created By: SIEBEL ADMINISTRATOR

Call Back Name: TEC OF CALIFORNA-- FONTANA, CA Selling Dealer ID:
Call Back #: (909) 349-0200 District #:
Contact First Name: FLEET SERVICE COORDINATOR Customer #:
Contact Last Name: FSC Selling Dealer:
Dealer ID: 5003C Main Phone #:
Dealer Name: VOLVO COMPONENT RELIABILITY Street Address 2:
Main Phone #: City:
Street Address 1: 7900 NATIONAL SERVICE RD Country:
Street Address 2:
City: GREENSBORO
State / ZIP: NC / 274099416

Buyer ID: 488823
Buyer Name:
Main Phone #:
Main FAX #:
Street Address 1:
Street Address 2:
City: PHOENIX
State / ZIP: AZ /

VIN / Serial #: 4V4NC9EH78N Engine Model: D13
Engine: D13F435
HP Description: 425
Rear axle: RTS1857A
Gearbox:
Other Details
Part #:
Misc Part #:
Error Code #:
Technical
Accuracy: Unit #: 305602
GCW: Tech Rating:
Remarks:
Summary
VTSVAS EUTA SWIFT US07 I-SHIFT TRANSMISSION
14085 VALLEY BLVD
FONTANA, CA 92335-5288
TRANNY WILL NOT DISENGAGE WHEN BRAKE ARE APPLIED...NO PER VAS...05/18
GEARS PAST 4TH TEC OF CALIFORNA-- FONTANA, CA SPOKE WITH LEON; THEY ARE
Sender : do-not-reply@myactionservice.com STILL WORKING ON IT AND WAITING FOR THE ENGENEERS TO
TELL THEM WHAT TO DO; FOLLOW UP TOMORROW
ERROR ON ACCOUNT FIELD: 6977U
Activity Notes
05/26/2009 SIEBEL
Internal Notes An attachment with filename 'vas case notes' has been added.
05/26/2009 attached vas case notes..also, it's a tech support case on this where the
JEFFREY GWINN Internal Response
10:32:00 dealer worked with the I-shift engineer
PER VAS..05/21/2009 12:57:26..TEC OF CALIFORNA-- FONTANA, CA
05/26/2009 SPOKE WITH JASON; THE TRUCKIS DONE; PER KEVIN WEST
10:14:46 (ENGENEER) THEY REPLACED THE TECU; TEST DROVE THE TRUCK
AND EVERYTHING WAS OK THEY WILL FILE TO WARRANTY
PER VAS...05/18 TEC OF CALIFORNA-- FONTANA, CA SPOKE WITH
05/19/2009
JEFFREY GWINN Internal Response LEON; THEY ARE STILL WORKING ON IT AND WAITING FOR THE
11:38:39
ENGENEERS TO TELL THEM WHAT TO DO; FOLLOW UP TOMORROW
PER VAS...I spoke with the tecnhician and they are working with reliability
and the engineers. A new control unit is coming on top of the transmission.
05/15/2009
JEFFREY GWINN Internal Response The engineers are going to send it to them direct.. he said check back on
16:07:19
Monday... He said that they are not ordering this but that the engineers are
direct shipping it to them.
05/01/2009 18:12:27\ TEC OF CALIFORNIA, INC. 9093490200 spoke with

05/04/2009 Jabon and he stated that unit is still having shifting problems and they are
08:17:30 working with engineers to figure out what is going on. He advised a callback
on Monday for update.
05/01/2009
JEFFREY GWINN Internal Response NA
08:12:36

SR # 1-1308381081

Sub Area 2: Sub-Status: Resolved Created By: KEVIN GRIEST

Call Back Name: KEVIN GRIEST Selling Dealer ID:
Contact First Name: KEVIN Customer #:
Contact Last Name: GRIEST Selling Dealer:
Dealer Name: CUMBERLAND TRUCK EQUIPMENT CO. Street Address 2:
Street Address 1: 889 E MAIN ST Country:
Street Address 2:
City: EPHRATA
State / ZIP: PA / 175222545

Buyer ID: 119558
Buyer Name:
Main Phone #:
Main FAX #:
Street Address 1:
Street Address 2:
City: CHELSEA
State / ZIP: MI /

Engine: D13F435
HP Description: 425
Rear axle: RTS1857A

Gearbox:
Other Details
Part #:
Misc Part #:
Error Code #:
Technical
Remarks:
Summary
US I-Shift clutch control
When stopping the truck wants to keep pulling and the brakes need to be NA
applied more than normal. It feels like a manual trans stoping without
pushing in the clutch. It also has a long pause when shifting. The RPM's
"hang" at around 1500 when it shifts and will cause a delay in gear change
time. There are no active codes in any ECU's.
Activity Notes
05/13/2009 KEVIN
11:36:20 MOWERY
I have 120 psi at line to control. I replaced the clutch control valve and test
05/13/2009 KEVIN
Public Web Update drove. Trans shifts and stops like it should. Truck runs and drives great now.
11:30:22 GRIEST
Please add 2 hr diag time and close case. Thanks for the help
05/12/2009 KEVIN Verify good air pressure to trans and that correct fitting is installed. Also
Public Web Response
12:48:14 MOWERY make sure no trash in fitting. If ok replace the clutch control valve unit.

SR # 1-1313354835

SR Area: Technical Func. Group: 4134-hydraulic control (repl. SR Group: NA - Truck - Technical Support
“control cylinder, complete”)
Sub Area 2: Sub-Status: Resolved Created By: WILLIAM DELONG

Call Back Name: WILLIAM DELONG Selling Dealer ID:
Contact First Name: WILLIAM Customer #:
Contact Last Name: DELONG Selling Dealer:
Dealer Name: TRUCK ENTERPRISES, INC. Street Address 2:
Street Address 1: 3440 S MAIN ST Country:
Street Address 2:
City: HARRISONBURG
State / ZIP: VA / 228019758

Buyer ID: 124077
Buyer Name:
Main Phone #:
Main FAX #:
Street Address 1:
Street Address 2:
City: WEYERS CAVE
State / ZIP: VA /

Rear axle: RT1857SM
Gearbox:

Other Details
Part #:
Misc Part #:
Error Code #:
Technical
Remarks:
Summary
US07 D13F I-Shift
Clutch won't release clean. Must force vehile stop with brakes. when let off Closed, duplicate case
brake vehicle starts moving like clutch dragging. No Codes
Activity Notes
06/30/2009
DAVID HILL Internal Response Closed, duplicate case
15:25:34
06/09/2009 Clutch Cylnder assy. It is inside bell housing. See page 12 of attachment.
11:30:45 You may have to just replace it.
06/09/2009 SIEBEL
Internal Notes An attachment with filename 'I-Shift DesignFunc' has been added.
06/09/2009 WILLIAM
Public Web Update CCA?
10:45:02 DELONG
06/09/2009
DANIEL BAIRD Public Response Check CCA and repair as required.
09:55:28

SR # 1-1321282661

Sub Area 2: Sub-Status: Resolved Created By: ERIC BLUETT

Call Back Name: ERIC BLUETT Selling Dealer ID:
Contact First Name: ERIC Customer #:
Contact Last Name: BLUETT Selling Dealer:
Dealer Name: TEC EQUIPMENT, INC. Street Address 2:
Street Address 1: 1955 E GREG ST Country:
Street Address 2:
City: SPARKS
State / ZIP: NV / 894316541

Buyer ID: 521288
Buyer Name: .
Main Phone #:
Main FAX #:
Street Address 1:
Street Address 2:
City: SPARKS
State / ZIP: NV /

Rear axle: RT1857SM
Gearbox:

Other Details
Part #:
Misc Part #:
Error Code #:
Technical
Remarks:
Summary
DSR I Shift
CUSTOMER COMPLAINT:CHECK UNIT FOR TRANNY HAVING HARD Recalibrate the clutch and see if the issue remains after that
TIME DISENGAGING AT A STOP.TEST DROVE UNIT ANF FOUND
TRANNY HAS A HERD TIME SHIFTING GEARS AND WHEN THE
THROTTLE IS RELEASED UNIT STILL ACCELERATING FOR A COUPLE
SECONDS.AND WHEN COME TO A STOP UNIT DOES NOT WANT TO
DISENGAGE RIGHTAWAY.NO TRANNY CODES.PLEASE ADVISE NEXT
STEP.
Activity Notes
07/14/2009 MICHAEL
Public Web Response ok good deal, thanks
11:01:42 RUSSELL
07/14/2009 replaced clutch actuatro valve and problem is now corrected.close case with
ERIC BLUETT Public Web Update
10:45:44 approved time thanks
07/10/2009 KEVIN Make sure air pressure is correct and correct fitting is installed on trans. If ok
Public Web Response
14:19:55 MOWERY replace the clutch actuator valve.
07/10/2009
ERIC BLUETT Public Web Update RECAL DID NOT FIX IT.ADVISE
14:13:39
07/10/2009
DAVID HILL Public Response Recalibrate the clutch and see if the issue remains after that
13:48:46

SR # 1-1328938071

SR Area: Technical Func. Group: 4122-release fork SR Group: NA - Truck - Technical Support
Sub Area 2: Sub-Status: Resolved Created By: JOHN ALEXANDER

Call Back Name: JOHN ALEXANDER Selling Dealer ID:
Contact First Name: JOHN Customer #:
Contact Last Name: ALEXANDER Selling Dealer:
Dealer Name: WESTFALL GMC TRUCK, INC. Street Address 2:
Street Address 1: 4001 RANDOLPH RD Country:
Street Address 2:
City: KANSAS CITY
State / ZIP: MO / 641619385

Buyer ID: 486804
Buyer Name:
Main Phone #:
Main FAX #:
Street Address 1:
Street Address 2:
City: SHAWNEE
State / ZIP: KS /

Rear axle: RTS1857A
Gearbox:
Other Details
Part #:
Misc Part #:
Error Code #:
Technical
Remarks:
Summary
US I-Shift clutch release issues
customer complaint- states that transmission sticks in gear. does not go to Tried to call twice but never could get through. Replace the clutch solenoid.
neutral when stopping at times or while backing up . also has to get and hold Matthew
at max rpms before will shift. TEST DRIVE TRUCK. STARTS UP FINE IN
NEUTRAL. PUT IN DRIVE , TAKES OFF GOOD , BUT WHEN YOU TRY
TO STOP, IT WHATS TO KEEP GOING LIKE CLUTCH IS STILL
ENGAGED. HAVE TO STAND ON BRAKES TO STOP TRUCK( KILLS
ENGINE). TRYED AGAIN AND STARTS FOR NEUTRAL. AND PUT INTO
DRIVE OKAY. WON'T MOVE UNTIL YOU ACCELERATE. GOES AND
SHIFTS INTO GEAR, BUT SOMETIMES SLOW TO SHIFT. TRYED IN
DIFFERENT GEARS FORWARD AND TRY TO STOP CLUTCH FEELS
STILL ENGAGED, BECAUSE TRUCK KEEPS GOING, STAND ON
BRAKES TO STOP(KILLS ENGINE). CAN GO TO NEUTRAL OKAY. THIS
TRUCK WAS JUST HERE 1671 MILES AGO FOR NEEDING FLYWHEEL
REPLACED. HAS I-SHIFT TRANS IN IT. DON'T KNOW MUCH ABOUT .
CAN'T SEE CLUTCH. REMOVED TRANS AND CLUTCH. DON'T SEE
ANYTHING BROKEN AND WORN. PLEASE ADVISE.
Activity Notes
08/12/2009 Replaced clutch and solenoid. Problem corrected. Please advise diag time
CHAD CLANCY Public Web Update
14:48:59 approved and close case. Thanks for the help.
08/11/2009 SIEBEL
Internal Notes An attachment with filename 'i-shift flywheel' has been added.
08/11/2009 MICHAEL Will have to get with parts int. for part #, if clutch shows to be damaged, ok
Public Response
08:37:33 RUSSELL to replace, see attachment on flywheel info, thanks
SORRY , TYPED WRONG CALL BACK NUMBER- CLUTCH
SOLENOID VALVE -PART# 21301883. IS THIS CORRECT. THE R & R
TELLS YOU TO BACK OUT CAGE BOLT BEFORE REMOVING CLUTCH,
BUT NOT TO REMOVE ALL THE WAY. THIS CAGE BOLT LOOKS TO BE
PART OF LOCKING DEVICE FOR CLUTCH , IT LOOKS TO BE OUT OF
PLACE. I HAVE NEW CLUTCH AT TRUCK AND COMPARING EACH.
THE NEW ONE CAGE BOLT IS TIGHT WHICH SAID ITS IN THE
08/11/2009 JOHN ENGAGED POSTION. IS IT OKAY TO REPLACE CLUTCH? ALSO HAVE
Public Web Update
08:03:48 ALEXANDER QUESTIONS ON THE MULITPLY PIECE FLYWHEEL. SHOULD IT HAVE
SOME MOVEMENT ON THE TRANS SIDE PIECE. DON'T KNOW MUCH
ABOUT THIS TYPE OF FLYWHEEL. SEEMS TO BE FLOATING
SYSTEM.? ALSO PULLED FAULT CODES OUT. ALL INACTIVE. MID 128
PSID 205 FMI 9 COUNT 138 MID 130 PPID 50 FMI 11 COUNT 2 MID 130
SID 250 FMI 9 COUNT 3 MID 130 PSID 27 FMI 12 COUNT 4 . PLEASE
ADVISE ON THE RIGHT PART NUMBER. AND IF CLUTCH SHOULD BE
REPLACE. THANKS JOHN
08/10/2009 MATTHEW Tried to call twice but never could get through. Replace the clutch solenoid.
Public Response
17:50:01 BEAUCHAMP Matthew
DID PERFORM SOME TEST ON TECH TOOL VCADS PRO. ACTUAL
WEAR SHOWED -0.13, STOKE LENGTH SHOWED 0.46 INCH 0.39 INCH
08/10/2009 JOHN
Public Web Update 0.55 INCH. . X1 VALVE SHOWED 0.95 . CHECKED CLUTCH WEAR IN
15:30:34 ALEXANDER
RELATION TO SERVICE. 258.01 INCH 1.10 INCH 0.95 INCH, DON'T
KNOW WHAT THESE NUMBERS MEAN , BUT THERE THEY ARE.
AFTER TALKING TO TECH WORKED ON THIS, TECH SAID CAGE BOLT
WAS THERE WHEN WHEN CLUTCH WAS REMOVED FOR NEW
08/10/2009 JOHN FLYWHEEL REPLACEMENT. BUT WHEN PUTTING CLUTCH BACK ON,
Public Web Update
15:17:07 ALEXANDER BOLT WAS GONE. TECH INSTALL ANOTHER BOLT IN ITS PLACE.
BOLT WAS TIGHT WHEN I REMOVED TRANS. LOOSE CAGE BOLT TO
CAGE CLUTCH. REMOVED CLUTCH.

SR # 1-1338221161

SR Type: Service issues - Incident Source: Web SR Owner: KEVIN CHERNUTAN
SR Area: Technical Func. Group: 4-power transmission SR Group: NA - Truck - Technical Support

Street Address 2:
City: TUPELO

Buyer ID: 482707
Buyer Name:
Main Phone #:
Main FAX #:
Street Address 1:
Street Address 2:
City: RED BAY
State / ZIP: AL /

Rear axle: RTS1850A
Gearbox:
Other Details
Part #:
Misc Part #:
Error Code #:
Technical
GCW: Tech Rating:
Remarks:
Summary
DSR-US I shift
driver complaint of when coming to a stop the truck lunges like the clutch is Need to go to the clutch solnoid valve on side of transmission make sure
not disengauging. checked fault codes and found mid 128 pid 105 fmi 5 filter is not stopped up if ok then replace clutch solenoid valve.
active 3 times; mid 128 psid 205 fmi 9 inactive 2 times; mid 130 ppid 50 fmi
11 inactive 6 times; mid 130 sid 250 fmi 9 inactive 1 time; mid 142 psid 6 fmi
2 inactive 183 times. road tested and verified complaint, no fault codes
returned active or inactive. we are going through GD for active code, but
dont think mid 128 pid 105 fmi 5 would have anything to do with transmission
problem. any advice on the transmission lunging?
Activity Notes
09/14/2009 KEVIN Need to go to the clutch solenoid valve on side of transmission make sure
Public Web Response
17:40:55 CHERNUTAN filter is not stopped up if ok then replace clutch solenoid valve.

SR # 1-1340091321

complete
Sub Area 2: Sub-Status: Resolved Created By: BRIAN SHORE

Call Back Name: BRIAN SHORE Selling Dealer ID:
Contact Last Name: SHORE Selling Dealer:
Street Address 2:
City: SPARKS
State / ZIP: NV / 894316541

Buyer ID: 521288
Buyer Name: .
Main Phone #:
Main FAX #:
Street Address 1:
Street Address 2:
City: SPARKS
State / ZIP: NV /

Rear axle: RT1857SM
Gearbox:

Other Details
Part #:
Misc Part #:
Error Code #:
Technical
Remarks:
Summary
DSR-US I Shift-clutch actuator
Truck came in with slow shifting and the clutch not wanting to disengauge I agree, lets replace clutch actuator.
when coming to a stop. Pulled codes and none relate to the transmission.
The clutch wear was checked under vcads and all was in the green. We
have had several of these trucks with bad clutch actuators. Please advise.
Activity Notes
10/12/2009 ZACHERY
Public Web Update ok to close case with diag time approved
15:32:21 WHITE
09/21/2009 KEVIN
Public Web Response I agree, lets replace clutch actuator.
12:43:32 CHERNUTAN

SR # 1-1341548053

complete

Street Address 2:
City: SPARKS
State / ZIP: NV / 894316541

Buyer ID: 521288
Buyer Name: .
Main Phone #:
Main FAX #:
Street Address 1:
Street Address 2:
City: SPARKS
State / ZIP: NV /

Rear axle: RT1857SM
Gearbox:

Other Details
Part #:
Misc Part #:
Error Code #:
Technical
Remarks:
Summary
DSR-US Shifting
customer complaint:check unit for hard shifiting and tranny does not want to replace clutch solenoid valve on side of transmission.
dissengage when coming to a stop.test drove unit and have seen this same
problem with sister truck and replaced the clutch acuator has resolved the
problem.advise next step.does not have any clutch related codes.
Activity Notes
09/25/2009 REPLACED VALVE AND TRANNY SHIFTS GOOD.CLOSE CASE WITH
15:07:16 APPROVED TIME THANKS
09/25/2009 KEVIN
Public Web Response replace clutch solenoid valve on side of transmission.
13:59:27 CHERNUTAN

SR # 1-1343444951

SR Area: Reliability Func. Group: 4311-manual gearbox, SR Group: NA - Truck - Reliability
complete
Sub Area 2: Sub-Status: Resolved Created By: MATTHEW PIATT

Call Back Name: MATTHEW PIATT Selling Dealer ID:
Contact First Name: MATTHEW Customer #:
Contact Last Name: PIATT Selling Dealer:
Dealer Name: ALLENTOWN MACK SALES & SERVICE, INC. Street Address 2:
Street Address 1: 1501 BEAVER AVE Country:
Street Address 2:
City: PITTSBURGH
State / ZIP: PA / 152332203

Buyer ID: 159894
Buyer Name:
Main Phone #:
Main FAX #:
Street Address 1:
Street Address 2:
City: PITTSBURGH
State / ZIP: PA /

VIN / Serial #: 4V4MC9EG78N Rear axle installation: RADD-A4L
Rear axle: RT1857SM
Gearbox:

Other Details
Part #:
Misc Part #: 3190517
Error Code #:

Claim #:
Goodwill #:
Km / Hr / Mi: 203,476
Unit: Mi
Summary
5285D / MATTHEW PIATT / ATO2512C / input bearing failed QAG 7554-346
This unit was towed in for transmission problems, This unit is equipped with Replace the shaft, check the transmission lube for metal
an I-shift transmission, the problem is that the clutch is not disengauging
when you try to stop. When it happens the throttle also stops working and it
keeps on pulling even if you put it in nuetral, the only way to stop the truck is
to shut off the engine. I checked the codes, it has two trans codes MID130
PID 160 FMI 1 2 times and a MID130 PPID 50 FMI 11 1 time . I called
Muskie and he wanted me to check the output shaft nut , I did and it is tight.
In a related problem when I dropped the driveshaft, I had a hard time moving
the slip yoke, it is very tight, this is a non greasable shaft, does it need
replaced? What else should I check for the trans. problem?
Activity Notes
01/26/2010 SIEBEL There was a problem sending an email when the SR was closed, no Email
09:09:59 ADMINISTRATOR address was provided on the SR or by the Contact.
01/25/2010
BRUCE SMITH Public Web Response 4.0 hrs diag time allowed. Thank you, Bruce Smith
10:07:35
10/20/2009 The truck is completed and operating properly, it was returned to service.
MATTHEW PIATT Public Web Update
09:33:49 Will you please close this case?
10/13/2009 KEVIN
Public Web Response If all is workiing correclty then release unit
15:38:33 CHERNUTAN
The old model number is AT02512C and the serial number is 20073420144,
The new model is AT02512C and the serial is 1100015348. After trans.
10/13/2009
MATTHEW PIATT Public Web Update install I did the programming of MID 130 and the clutch and trans.
15:03:04
calibration, then road tested, trans . is working correctly with no problems or
codes. Anything else?
10/06/2009 MATTHEW Replace transmission. Record the old and new trans. model and serial
Public Response
11:14:56 BEAUCHAMP number in this case please.
Talk to Muskie and was told to inspect the input shaft, out shaft, forks for
movement and check gear engage teeth for wear. Found-- Out put shaft
and yoke have a little movement---OK Sliding cluches have normal wear.--
10/06/2009
MATTHEW PIATT Public Web Update ok Shift forks are tight.---ok Input shaft has alot of movement up and down,
11:03:49
left to right. About 1/4" any way. When you move the input shaft the first
gear behind it also moves. The oil did have a gray tint to it but no metal
chunks. Seems more likely to be normal wear or casting coloring.
10/06/2009 SIEBEL
Internal Notes An attachment with filename 'GDR N263009 2009-10-05' has been added.
10/06/2009 MATTHEW
Public Response Let me review with Reliability and I will get back to you. Matthew
09:58:49 BEAUCHAMP
Removed Trans top cover and inspected fork bronze fingers. Found no
10/06/2009 signs of severe wear. They move freely and look the same. Talk to Muskie
09:20:53 and told him our findings. Was told to update Eservice and wait for an
answer for the next step.
10/02/2009
KEVIN MOWERY Public Web Response Yes.
09:55:04
I started through GD and came to the point of having to remove the
10/02/2009 transmission to remove the control housing , it also states that I have to
09:44:41 contact tech support before removing the trans. do you want me to remove
and disassemble this transmission?
10/02/2009
KEVIN MOWERY Public Web Response Perform guided diagnostics for the codes.
09:13:07
I drained some of the trans. lube into a clean pan and no chunks or pieces
10/02/2009
MATTHEW PIATT Public Web Update came out, but the oil does look silver, like very fine metallic. What else to
08:57:10
check?
10/02/2009
DAVID HILL Public Response Replace the shaft, check the transmission lube for metal
08:23:40

SR # 1-1350721521

complete
Sub Area 2: Sub-Status: Resolved Created By: KELLY BROEREN

Call Back Name: KELLY BROEREN Selling Dealer ID:
Contact First Name: KELLY Customer #:
Contact Last Name: BROEREN Selling Dealer:
Dealer Name: GREEN BAY TRUCK SALES, LLC Street Address 2:
Street Address 1: 2090 MID VALLEY DR Country:
Street Address 2:
City: DE PERE
State / ZIP: WI / 541159406

Buyer ID: 518393
Buyer Name:
Main Phone #:
Main FAX #:
Street Address 1:
Street Address 2:
City: KAUKAUNA
State / ZIP: WI /

Rear axle: RT1857SM
Gearbox:

Other Details
Part #:
Misc Part #:
Error Code #:
Technical
Remarks:
Summary
DSR-
CUSTOMER COMPLAINT: TRUCK KEEPS TRYING TO PULL WHEN YOU change the clutch solenoid on side of transmission.
APPLY THE BRAKES.
ROADTESTED TRUCK: WHEN YOU COME TO A STOP AND LET OFF

THE BRAKES TRUCK IS ALWAYS TRYING TO GO, IN BOTH FWD AND
REV. IT IS WORSE WHEN TRANS IS IN A LOWER GEAR 1ST OR 2ND.
BUT YOU CAN FEEL IT PULLING IN 3RD AND 4TH.
MID 130 PPID50 FMI 11, 7 TIMES IN LAST 2 MONTHS

MID 130 SID 250 FMI 9, 4 TIMES
MID 130 PSID 23 FMI 1, 7 TIMES
ALL CODES ARE INACTIVE,

PERFORMED FOLLOWING TEST W/ TECHTOOL:
CLUTCH DRAG: 0.15 = OK
COUNTER SHAFT BRAKE: 260MS =OK
STROKE LENGTH: 0.46=OK
CLUTCH CALIBRATION: 1.0 ACTUAL, 1.0 CALIBRATED=OK
ALSO: DISENGAUGED CLUTCH WITH TECHTOOL, LISTENED FOR AIR

LEAK THRU RUBBER PLUG IN FLYWHEEL HOUSING= DO NOT HEAR
AIR LEALING.
THE CLUTCH IN THIS TRUCK WAS REPLACED AT 81,000 MILES DUE

TO A CLUTCH FAILURE THAT HAD STARTED THE SAME WAY.
ANY SUGGESTIONS?
Activity Notes
11/03/2009 DANNE
Public Web Update changed solenoid. Truck ok to release. Ok to close. Req. 2 hrs diag time.
14:04:38 KOZLOSKI
10/23/2009 KEVIN
Public Web Response change the clutch solenoid on side of transmission.
08:28:06 CHERNUTAN

SR # 1-1351166071

complete
Sub Area 2: Sub-Status: Resolved Created By: DAN HABISOHN

Call Back Name: DAN HABISOHN Selling Dealer ID:
Contact First Name: DAN Customer #:
Contact Last Name: HABISOHN Selling Dealer:
Dealer Name: CHICAGO TRUCK SALES & SERVICE, INC. Street Address 2:
Street Address 1: 5300 W PLATTNER DR Country:
Street Address 2:
City: ALSIP
State / ZIP: IL / 608033232

Buyer ID: 382288
Buyer Name:
Main Phone #:
Main FAX #:
Street Address 1:
Street Address 2:
City: LEMONT
State / ZIP: IL /

VIN / Serial #: 4V4NC9KK08N Rear axle installation: RADD-A4L
Rear axle: RTS1857A
Gearbox:

Other Details
Part #:
Misc Part #:
Error Code #:
Technical
GCW: Tech Rating:
Remarks:
Summary
DSR/Ishift
Hello, this unit came in with a clutch problem. there are 53 inactive counts of Need to verify air supply to the transmission, Verify filter in the airline fitting is
code 130-ppid50-11 and 9 inactive counts of code 130-ppid50-0. The clutch not clogged.
has a delay releasing when coming to a stop. I performed a transmission and
clutch calibration but it did not help. Any suggestions on what steps should
be taken at this point.
Activity Notes
10/31/2009
SHERI SALADIN Public Web Update REPLACE COTROL VALVE AND IT IS REAPIRS-PLEASE CLOSE CASE
09:44:57
10/24/2009
GRAHAM BRACK Public Web Update Ignore that request -it came through.
13:59:17
10/24/2009
GRAHAM BRACK Public Web Update an attachment never came through-could you resend please.
13:58:01
10/24/2009 SIEBEL
Public Notes An attachment with filename 'I-Shift DesignFunc' has been added.
10/24/2009
DANIEL BAIRD Public Web Response Check the operation of the CCA and repair as needed. See attachment.
13:51:32
10/24/2009
GRAHAM BRACK Public Web Update checked air pressure the psi is 115 to120.
13:22:59
10/24/2009
DANIEL BAIRD Public Web Response PSI?? Did you check the PSI??
07:55:23
10/23/2009 I removed the trans air supply fitting. I see a filter sceen behind that fitting
DAN HABISOHN Public Web Update
22:59:05 that is clean.
10/23/2009 Need to verify air supply to the transmission, Verify filter in the airline fitting
18:29:58 is not clogged.

SR # 1-1351724241

complete

Street Address 2:
City: TUPELO

Buyer ID: 348125
Buyer Name: GENERAL ELECTRIC CAPITAL
Main Phone #:
Main FAX #:
Street Address 1: PO BOX 140849
Street Address 2:
City: IRVING
State / ZIP: TX / 750140849

VIN / Serial #: 4V4NC9KJ38N4 Rear axle installation: RADD-A4L
Rear axle: RTS1850A
Gearbox:

Other Details
Part #:
Misc Part #:
Error Code #:
Technical
GCW: Tech Rating:
Remarks:
Summary
DSR/Ishift
CUSTOMER STI- complaint of when coming to a stop the transmission acts Perform Clutch Calibration, Road test with VCADS and verify air pressure to
like it does not disengauge and keeps pulling. checked and found one fault the transmission is correct.
code for transmission, mid 130 ppid 50 fmi 11 inactive 7 times. road tested
and verified complaint but no fault codes did not show up. checking for air
leaks on transmission now. any direction we should take for this complaint
with no active fault codes?
Activity Notes
removed clutch actuator and checked screen, screen was free from debris.
10/27/2009
DOUG STARLING Public Web Update replaced clutch actuator and road tested. all checked ok on road test,
08:19:13
released unit to customer.
10/27/2009 Has the screen been checked for restriction or blockage on the air line to
07:41:27 the CCA?
10/26/2009 SIEBEL
Internal Notes An attachment with filename 'I-Shift DesignFunc' has been added.
10/26/2009 Have you checked that slave? The CCA?? See attachment from
18:11:50 SmartWorks....
10/26/2009
DOUG STARLING Public Web Update please advise, customer is waiting and is under a load. thanks.
17:14:17
10/26/2009 calibrated clutch hooked up vcads and road tested. air pressure is ok, but
DOUG STARLING Public Web Update
16:42:40 still have same problem.
10/26/2009 Perform Clutch Calibration, Road test with VCADS and verify air pressure to
15:56:24 the transmission is correct.

SR # 1-1355335915

SR Type: Service issues - Incident Source: Phone SR Owner: KEVIN CHERNUTAN
complete
Sub Area 2: Sub-Status: Resolved Created By: KEVIN CHERNUTAN

Call Back Name: JEFF GUTHRIE Selling Dealer ID:
Contact First Name: JEFF Customer #:
Contact Last Name: GUTHRIE Selling Dealer:
Dealer Name: SALT LAKE CITY MACK SALES AND SERVICE, Street Address 2:
INC. City:
Main Phone #: 8019750380 State / ZIP:
Main FAX #: Country:
Street Address 1: 1475 W 2100 S
Street Address 2:
City: SALT LAKE CITY
State / ZIP: UT / 841191405

Buyer ID: 64273
Buyer Name: KILLPACK TRUCKING, INC.
Main Phone #: 2085230099
Main FAX #: 2085230717
Street Address 1: 4000 W 65TH S
Street Address 2:
City: IDAHO FALLS
State / ZIP: ID / 834025835

Rear axle: RT1857SM
Gearbox:

Other Details
Part #:
Misc Part #:
Error Code #:
Technical
GCW: Tech Rating:
Remarks:
Summary
US I Shift-clutch sticking
Tech states that truck keeps pulling when trying to stop. mid 130 ppid fmi 11. NA
Truck has been in twice for this complaint tech states that they have only did
a calibration. Instructed tech to check pressure to clutch solenoid on side of
transmission if pressures were ok then change air solenoid.

SR # 1-1362204241

complete
Sub Area 2: Sub-Status: Resolved Created By: WALTER OCKERT

Call Back Name: WALTER OCKERT Selling Dealer ID:
Contact First Name: WALTER Customer #:
Contact Last Name: OCKERT Selling Dealer:
Dealer Name: SOUTHWEST MISSOURI TRUCK CENTER Street Address 2:
Street Address 1: 3100 DAVIS BLVD Country:
Street Address 2:
City: JOPLIN
State / ZIP: MO / 648043321

Buyer ID: 630650
Buyer Name:
Main Phone #:
Main FAX #:
Street Address 1:
Street Address 2:
City: MADISON
State / ZIP: MO /

Rear axle: RT1857SM
Gearbox:

Other Details
Part #:
Misc Part #:
Error Code #:
Technical
Remarks:
Summary
US07 D16F I-Shift
I have a truck with an I-shift that the driver says he come up to a stop an it Reprogram 130 and recal clutch.
will kill the engine. Like the clutch is not releasing. For fault codes there is a
mid 130, ppid 50,fmi 11, 6 counts and mid 130, sid 250, fmi 9, 1 count. What
do Ineed to do?
Activity Notes
12/11/2009
JOY MEYER Public Web Update 11 hours including the 2.0 standard authorized
10:42:07
12/11/2009 JEREMIAH
Public Web Response how much diag are you looking for
10:33:36 BOWLES
I can cover 4 hours with standard labor operations if I include 2.0 for diag.
12/11/2009 Gear selector X2 = .60, Control unit = .30, Valve/solenoid = .30, Road test
JOY MEYER Public Web Update
10:18:08 = .50, T/C = .30 I'm asking for 11.00 above normal labor operations. Thank
you.
12/11/2009
DANIEL BAIRD Public Web Response Report back with tatal diag time spent for approval.
07:59:14
12/10/2009 KEVIN
Public Web Response will send case to case owner for review.
17:01:34 CHERNUTAN
Gentlemen, Actual posted time chasing this parameter and programming is
12/10/2009 14.89 hours. With the corrected parameter the programming and calibration
JOY MEYER Public Web Update
16:50:56 completed. The complaint corrected. Will you please authorized the
additional diagnosis time so we can submit our warranty claim? Thank you.
12/01/2009 MATTHEW Sorry, left out that need to program mid130 then perform clutch calibration.
Public Response
13:44:02 BEAUCHAMP Matthew
12/01/2009
MIKE GLASS Public Web Update Do I need to reprogram the gecu again for yhe missing parameter
13:42:11
12/01/2009 MATTHEW
Public Response Found missing parameter, try clutch calibration now. Matthew
13:10:54 BEAUCHAMP
12/01/2009
MIKE GLASS Public Web Update I tried another gear selector and it didnt help
13:08:02
Tech called and talked to Mike Vincoli and was advised to try test Mid223,
12/01/2009 FRANKLIN
Public Web Response tech said that he did not have one advised to take one off another truck and
12:38:06 SMALL
try it.
Was mid 223 programmed? Has the inputs from the shifter been verified
12/01/2009
WILLIAM HAGA Public Web Response with VCADS? Does the system show a service brake input when shifting
11:43:44
gears?
12/01/2009
MIKE GLASS Public Web Update The display still shows secured neutral not detected
11:26:12
12/01/2009 I replaced the clutch actuator and I tried to clear the codes and they are all
MIKE GLASS Public Web Update
11:18:50 still active and the clutch calibration wont go through.
11/30/2009 MATTHEW Replace the clutch solenoid on the side of the trans. and see if works after
Public Response
15:07:29 BEAUCHAMP that? Matthew
I replaced the gecu and reprogramed it and that didnt help.Then I
11/30/2009 programed the 130 to clear the codes and that didnt help. After talking to
14:53:52 mike he said to reprogram the 128 and I reprogrmed it and I still have the
active codes.The secured neutral is still on the dash
11/30/2009 FRANKLIN
Public Web Response Mike called after talking to him advised to look at SP432-025
12:37:07 SMALL
11/30/2009 MATTHEW
Public Response Try to reprogram mid223 and if see if it will secure neutral then?
08:53:25 BEAUCHAMP
11/30/2009 It wont calibrate because it doesnt have a secured neautral and it has 6
08:25:44 active codes for the mid 130
11/27/2009
DAVID HILL Public Web Response did the clutch recal take place ?
16:09:27
11/27/2009 We reprogrmed it with the ab box and it went through but the codes are still
16:05:39 there and active. It wont find neautral either.
11/25/2009 SIEBEL
Internal Notes An attachment with filename 'VCADS Cables II' has been added.
11/25/2009
DANIEL BAIRD Public Web Response See attachment for tool list.
19:49:41
11/25/2009 i cannot find information on procedure to do this or the tool #s required if
STEVE GLASS Public Web Update
19:28:36 you will help with this info please fax # is 417 782 9617 thank you .
11/25/2009 Try and program it with the A/B box and the pig tail that hooks directly to the
19:06:46 trans. .
11/25/2009 i reprogrammed 130 again and i still have the 6 active faults and it wont let
STEVE GLASS Public Web Update
18:51:53 me calibrate the clutch
11/25/2009
DANIEL BAIRD Public Web Response Reprogram the 130 again
17:54:09
11/25/2009 WALTER after programing 130 I could not recal clutch. found out i have 6 new codes.
Public Web Update
17:42:41 OCKERT pid 31,32,33 ppid 10,11,51 all fmi 13 all active.
11/25/2009
DANIEL BAIRD Public Response Reprogram 130 and recal clutch.
15:58:53

SR # 1-1383289051

Sub Area 2: Sub-Status: Resolved Created By: ROD WOODSON

Call Back Name: ROD WOODSON Selling Dealer ID:
Contact First Name: ROD Customer #:
Contact Last Name: WOODSON Selling Dealer:
Dealer Name: ROBERTS TRUCK CENTER, LTD. Street Address 2:
Street Address 1: 5549 N CHUZY DR Country:
Street Address 2:
City: WICHITA
State / ZIP: KS / 672192317

Buyer ID: 488823
Buyer Name:
Main Phone #:
Main FAX #:
Street Address 1:
Street Address 2:
City: PHOENIX
State / ZIP: AZ /

Rear axle: RTS1857A
Gearbox:
Other Details
Part #:
Misc Part #:
Error Code #:
Technical
GCW: Tech Rating:
Remarks:
Summary
DSR/Clutch Calibration
NEED SOME HELP HAS BEEN A WHILE SINCE I WENT TO SCHOOL ON Calibrate the clutch, verify system pressure is correct to the TECU and the
I SHIFT. HAVE ONE HERE THAT TAKES A LONG TIME TO MAKE UP stroke of the clutch is with in range according to the test in VCADS.
AND DOWN SHIFTS AND WHEN TEST DRIVING IT CLUTCH DID NOT
WANT TO DISENGAGE AND ABOUT RAN ME INTO TRAFFIC. HAD
CODES BEFORE I LEFT THEY ARE
MID 130 PPID 50 FMI 11 X 23 INACTIVE
MID 130 SID 250 FMI 9 X 4 INACTIVE
TOOK FOR TEST DRIVE AND HAD CODE MID 130 SID 250 FMI 9 X 1
COULD YOU HELP ME ON HOW TO PROCEDE IN DIAGNOSTICS.
Activity Notes
02/16/2010 ROD SORRY I DIDNT GET BACK THE TRANS HAD AIR LEAK ON LINE TO
Public Web Update
10:40:27 WOODSON CLUTCH MODULE REPAIRED AND FIXED TRUCK AND HE LEFT
02/05/2010 FRANKLIN
Public Web Response report when repaires are done.
16:12:09 SMALL
CHECKED AND FOUND AIR LEAKING OUT OF 90 DEGREE FITTING IN
TOP OF SHIFT COVER. AIR WAS IN SPEC BUT LOW AND CLUTCH
02/05/2010 ROD
Public Web Update WOULD NOT RELEASE SO BROUGHT UP TO SPEC AND CALIBRATION
16:03:36 WOODSON
WORKED FINE AND IT IS IN SPEC. HAVE ORDERED A FITTING TO
REPLACE IT
02/05/2010 WILLIAM Calibrate the clutch, verify system pressure is correct to the TECU and the
Public Web Response
13:33:36 HAGA stroke of the clutch is with in range according to the test in VCADS.

SR # 1-1384682831

complete
Sub Area 2: Sub-Status: Resolved Created By: JAYMON SLAUGH

Call Back Name: JAYMON SLAUGH Selling Dealer ID:
Contact First Name: JAYMON Customer #:
Contact Last Name: SLAUGH Selling Dealer:
Dealer Name: MOUNTAIN WEST TRUCK CENTER Street Address 2:
Street Address 1: 407 E ENTERPRISE DR Country:
Street Address 2:
City: SAINT GEORGE
State / ZIP: UT / 847904206

Buyer ID: 498251
Buyer Name:
Main Phone #:
Main FAX #:
Street Address 1:
Street Address 2:
City: WASHINGTON
State / ZIP: UT /

Rear axle: RTS1857A
Gearbox:

Other Details
Part #:
Misc Part #: 21320924
Error Code #:

Claim #:
Goodwill #:
Km / Hr / Mi: 525804
Unit: Mi
Summary
5669D / JAYMON SLAUGH / clutch will not disengage (Dave Olsen)
customer called and said as he was pulling threw curb approchment rear Do a clutch calabration test and see if it will pass it.
drive wheel lost traction. so driver hit brake to stop truck and lock in power
divider. but when driver hit brake clutch would not disengauge and truck kept
tri\yong to drive, truck would drive forward a few inches then wheel would
loose traction and truck would roll back, then start process all over again, the
whole time engine loaded down due to brakes being applied. driver tried to
put trans into neutral with shift lever but trans would not go into neutral.
driver finnaly shut off engine. put trans into nuetral and restarted. trans then
went into neutral. No faults or check lamps come on.
today driver was going to bring truck into us to look at. driver started truck
this morning at his home and pulled truck out of shop. parked truck and let
idle to warm up as he was cleaning out cab. when he got back into truck
after 15-20 minutes of idling he noticed check trans light on in dash. driver
called me and read off active faults showing in dash. mid130 psid27 fmi8.
mid130 psid27 fmi14, both 1 count active. As I was looking up faults they
went inactive. driver drove truck to us. checked faults and these are the two
faults we found but both inactive and only one count. I talked to Tim Hayes
this morning and he asked me to open ecase. Tim is loo
Activity Notes
02/22/2010
TIMOTHY HAYES Public Web Response Jaymon, put it on the claim. use my name and eService number. ~Tim
13:41:38
02/22/2010 JAYMON
Public Web Update Tim, Do you have a UPS, or FEDEX account # we can bill the frieght to?
13:37:07 SLAUGH
Jaymon, send the CCA to me at the following address: Timothy Hayes,
02/22/2010
TIMOTHY HAYES Public Web Response Powertrain Reliability Engineer, 496-D Gallimore Dairy Rd, NAI-48,
08:09:09
Greensboro, NC 27409, P: 336-393-2022
Tim, new clutch actuator installed and calibrated. took truck for test drive
02/18/2010 JAYMON
Public Web Update trans shifts great. no faults accured. Old actuator we removed has
14:42:59 SLAUGH
part#20806452 on it. What would you like me to do with this old part?
2/10/2010, 4:46 PM called Jaymon to advised to replace CCA. advised that
02/15/2010 I will get one sent from Hagerstown as there are none in stock. advise the
TIMOTHY HAYES Public Web Response
14:03:05 MID's will have to be programmed w/o campaign… he will do and have
Dave return on Monday (2/15/2010)
02/12/2010 SIEBEL
Internal Notes An attachment with filename 'scan0001' has been added.
TIM, here is the job card on the faults, if you need clutch calibration job card
02/12/2010 JAYMON
Public Web Update let me know. Also can you update ecase with what we discussed and what
12:21:43 SLAUGH
you are having us do.
2/10/2010, 12:43 PM Jaymon called back to discuss Dave Olsen trans…

spun out tried to stop but trans would not disengage… claims he had to shut
the truck down to et to disengage… did clutch test and passed… rpms have
to rev higher to get the truck to move… had fault psid 27 fmi 14 & 8 only
02/11/2010 logged one time… 1/28 got new abs module and resolved that issue… had
TIMOTHY HAYES Internal Notes
09:00:46 just delivered the load should have been warm when he could not stop the
truck… 490872 = ATO3112C Asked Josh Kerlin/VPT to overnight one of his
CCA's to Jaymon… he will do tomorrow… 2/10/2010, 4:46 PM called
Jaymon to advise the MID's will have to be programmed w/o campaign… he
will do and have Dave return on Monday.
02/11/2010
TIMOTHY HAYES Public Web Response Jaymon, please attach job card in xml format to this eService. ~Tim
08:56:09
02/10/2010 JAYMON Performed transmission and clutch calibration. ALL CHECKS OK. Also
Public Web Update
14:40:39 SLAUGH performed pwm valves clutch, test. ALL CHECKS OK
02/10/2010 FRANKLIN
Public Web Response Do a clutch calabration test and see if it will pass it.
13:57:02 SMALL

SR # 1-1388763221

SR Area: Technical Func. Group: 437-automatic, transmission SR Group: NA - Truck - Technical Support
(hydromechanical)
Sub Area 2: Sub-Status: Resolved Created By: SHANE BENSON

Call Back Name: SHANE BENSON Selling Dealer ID:
Contact First Name: SHANE Customer #:
Contact Last Name: BENSON Selling Dealer:
Dealer Name: VOMAC TRUCK SALES & SERVICE, INC. Street Address 2:
Street Address 1: 12242 DECLARATION DR Country:
Street Address 2:
City: NEW HAVEN
State / ZIP: IN / 467749495

Buyer ID: 480770
Buyer Name:
Main Phone #:
Main FAX #:
Street Address 1:
Street Address 2:
City: FRANKLIN
State / ZIP: MA /

Rear axle: RTS1857A
Gearbox:

Other Details
Part #:
Misc Part #:
Error Code #:
Technical
GCW: Tech Rating:
Remarks:
Summary
DSR/I-Shift
driver of truck is complaining the trans keeps trying to drive while Check air fitting at clutch seloniad for trash. If ok release truck.
braking.had code mid 130 ppid 50 fmi 0 four times. preformed road test and
couldnt duplicate prob.preformed PMV valve test 4320-08-03-32. passed still
attached to work order. Is there anything else you want me to check? If not
im shipping truck down road.
Activity Notes
02/24/2010 SIEBEL
Public Notes An attachment with filename '554482 FAULTS' has been added.
02/24/2010 FRANKLIN
Public Web Response Check air fitting at clutch seloniad for trash. If ok release truck.
09:24:12 SMALL

SR # 1-1426683165

complete
Sub Area 2: Sub-Status: Resolved Created By: DICK HAGE

Call Back Name: DICK HAGE Selling Dealer ID:
Contact First Name: DICK Customer #:
Contact Last Name: HAGE Selling Dealer:
Dealer Name: RDO TRUCK CENTER CO. Street Address 2:
Street Address 1: 3401 38TH ST S Country:
Street Address 2:
City: FARGO
State / ZIP: ND / 581046904

Buyer ID: 85489
Buyer Name:
Main Phone #:
Main FAX #:
Street Address 1:
Street Address 2:
City: DETROIT LAKES
State / ZIP: MN /

Rear axle: RT1857SM
Gearbox:

Other Details
Part #:
Error Code #:

Claim #:
Goodwill #:
Km / Hr / Mi: 350931
Unit: Mi
Summary
5555D / DICK HAGE / pulling at a stop - no codes (Foltz) QAG 7554-522
this has an I shift issue, acts like clutch drag when comming to a stop and if Advise to use PTT and determine what codes there are. Diagnose with GD.
letting off the brk trans wants to lurch forward Report the results.
Activity Notes
07/21/2010
TOM SAUNDERS Public Web Update TIM, CAN CLOSE CASE AND WE WILL SEND TRANSMISSION TO YOU.
15:36:01
Tom, I will close the case after I have confirmation you have received this.
07/20/2010 Please send the transmission to me at the following address: Timothy
13:09:24 Hayes Powertrain Reliability Engineer 496-D Gallimore Dairy Rd. NAI-48
Greensboro, NC 27409 USA 336-393-2022
Tim. adding srt time to e-service. 43112-0-03 5.1 hours, 17003-0-01.3,
07/12/2010 17010-0-03 .5, 17010-0-02 11.3. total 17.2 hours in job with all
TOM SAUNDERS Public Web Update
16:11:27 troubleshooting and case can be closed. added a pic of trans sn and will
record onto claim. old sn taken out of truck is 20071610198. Thanks, Tom
07/12/2010 SIEBEL An attachment with filename '491 NEW TRANS DAMAGE 003' has been
Internal Notes
6/28/2010, 10:26 AM Dick called back to advise that there does not seem to
be much damage to the gear(s) and there is end play on the main shaft…
06/28/2010 Put me on the line with Doug/tech who advised he is now seeing a main
10:41:19 shaft speed sensor code on the paperwork. Asked that he find the job card
with the PWM valve test and fault codes and attach them to the eService.
~Tim
6/28/2010, 9:14 AM Dick/5555D called to report .075"-.080" input shaft
wobble… asked that he pull the shift cover off and advise of the damage.
06/28/2010
TIMOTHY HAYES Public Web Response With that amount of play the unit will need a new transmission. Advised to
09:24:34
order a replacement transmission VOR. Record the OE and replacement
model & serial numbers in this eService. ~Tim
6/28/2010, 8:32 AM Dick/5555D called in regards to the condition of the
clutch… has wear in the damper springs of the clutch and claims that pieces
are missing from the hub… asked that he take a couple pictures for the
06/28/2010
TIMOTHY HAYES Public Web Response eService. Advised Dick to speak to Bob regarding the disc replacement.
08:39:16
Also asked that Dick test the OE CCA by removing the plug in the CVU
compressing the CCA then reinstalling the plug to take notice if the CCA
creeps back out to the extended position. ~Tim
06/22/2010 Dick, the job card you attached does not have the 4320-08-03-32 PWM
16:46:44 Valves Clutch, Test on it. ~Tim
6/22/2010, 3:57 PM called RDO/Dick back to discuss… air pressure

appears to be ok… service brake switch tests out ok… asked Dick to
perform 4320-08-03-32 PWM Valves Clutch, Test… he put driver/Cliff on

the line to discuss further… does not matter weather it is cold or hot… truck
wants to "walk off" at an idle… his impression is that the clutch is
06/22/2010 dragging… cruise function works fine. Dick came back with the results of the
16:35:53 tests and claims that he slow engage is out of spec. asked that he attach
the job card in xml format to the eService. Advised to replace the CCA and
have on hand a CVU, the air line that connects the 2 and a clutch. Dick will
advise. ~Tim
6/22/2010, 12:58 PM Dick/RDO called about an 08 I-Shift (Foltz) that is
pulling at a stop… SP was done on May 28th… was unable to create an
eService - advised system has been down most of the day… chassis:
N483031 w/350,931mi… asked if the cruise drops out with brake application
- does not know. Asked to monitor the switch status w/VCADS as well as
06/22/2010 brake application pressure to see if the pressure is outside the 2-6psi
16:30:56 window. He will call back w/results. 2:40 PM Dick/RDO (701-282-5200) left
message regarding the Foltz unit that seems to be pulling at a stop… is not
the brake light switch… 6/22/2010, 2:54 PM called Dick back to discuss -
left message. 3:25 PM Dick/RDO (701-371-3627) left message returning my
call from earlier… 6/22/2010, 3:55 PM called Dick back to discuss - left
message.
06/22/2010 SIEBEL
Internal Notes An attachment with filename 'EXPORT_20100622_1519' has been added.
06/22/2010
DICK HAGE Public Web Update have run through the tests as per Tim Hayes, see attached job card
16:26:16
Advise to check the air supply to the CVU on the outside of the
06/22/2010 MICHAEL
Public Web Response transmission. Perform "Clutch Actuator Test" and note shift time during this
13:56:10 VINCOLI
test. Report the results.
06/22/2010 MICHAEL Advise to use PTT and determine what codes there are. Diagnose with GD.
Internal Response
13:55:55 VINCOLI Report the results.
06/22/2010
DICK HAGE Public Web Update sorry just noting we have no codes, thanks
12:18:45

SR # 1-1431123461

complete
Sub Area 2: Sub-Status: Resolved Created By: WILLIAM BLOOM

Call Back Name: WILLIAM BLOOM Selling Dealer ID:
Contact Last Name: BLOOM Selling Dealer:
Street Address 1: 1501 BEAVER AVE Country:
Street Address 2:
City: PITTSBURGH
State / ZIP: PA / 152332203

Buyer ID: 159894
Buyer Name:
Main Phone #:
Main FAX #:
Street Address 1:
Street Address 2:
City: PITTSBURGH
State / ZIP: PA /

VIN / Serial #: 4V4MC9EG38N Rear axle installation: RADD-A4L
Rear axle: RT1857SM
Gearbox:

Other Details
Part #:
Misc Part #:
Error Code #:
Technical
Remarks:
Summary
DSR US D13F clutch disengagement
customer complaint is, accasionaly when gomming to a stop, the clutch will Most of that time we have a faulty clutch solenoid valve on side of
not disengage. transmission. check air pressure to solenoid.
( truck continues to pull )
i test drove the truck in stop & go traffic & was unable to duplicate the
complaint.
connected ptt to check codes. found ( all inactive )
mid 130 ppid 50 fmi11 2 count
mid 130 sid 250 fmi 9 2 count
mid 130 psid 27 fmi8 2 count
mid 130 psid 204 fmi8 1 count
mid 128 psid 201 fmi 9 1 count
mid 144 psid 205 fmi 9 1 count.
i did use ptt to check for available champaigns.
found;
e1278 fst-43-152 mid 130 for amt -c-d
& c1002 recall rvxx-0802 mid 128
where do you think i should start with diagnostics ?
& should i perform the available champaigns ?
Activity Notes
07/13/2010 Checked connector, OK. Removed and replaced the solenoid. Road tested,
WILLIAM BLOOM Public Web Update
09:25:57 truck operated correctly. Please close Eservice. Thank you.
07/07/2010 SIEBEL
Internal Notes An attachment with filename 'connecter lock at trans2' has been added.
07/07/2010 MATTHEW
Public Response Replace the clutch solenoid and check connector pictured in attachment.
13:07:09 BEAUCHAMP
07/07/2010 connected a test gauge to the air supply to the clutch solenoid. found
WILLIAM BLOOM Public Web Update
12:53:17 system pressure ( 130 psi) what would you like to gheck next ?
07/07/2010 KEVIN Most of that time we have a faulty clutch solenoid valve on side of
Public Web Response
09:13:31 CHERNUTAN transmission. check air pressure to solenoid.

SR # 1-1431875581

SR Area: Technical Func. Group: 4131-clutch pedal SR Group: NA - Truck - Technical Support
Sub Area 2: Sub-Status: Resolved Created By: DARREN CARR

Call Back Name: DARRIN CARR Selling Dealer ID:
Contact First Name: DARREN Customer #:
Contact Last Name: CARR Selling Dealer:
Dealer Name: TWIN BRIDGES TRUCK CITY, INC. Street Address 2:
Street Address 1: 2250 W 76TH ST Country:
Street Address 2:
City: DAVENPORT
State / ZIP: IA / 528061173

Buyer ID: 85489
Buyer Name:
Main Phone #:
Main FAX #:
Street Address 1:
Street Address 2:
City: DETROIT LAKES
State / ZIP: MN /

Rear axle: RT1857SM
Gearbox:
Other Details
Part #:
Misc Part #:
Error Code #:
Technical
Remarks:
Summary
DSR/Ishift/ Clutch Functions
Hello, Darren from 5267d. I have a volvo with a I-SHIFT that is experiencing Perform a clutch calibration, Verify the air pressure to the TECU and CCA is
the clutch no releasing and lunging the truck through stop lights. There is a 120 Psi, Verify the air system does not have moisture or oil in the system. If
inactive code mid130 pid33 fmi2 for clutch cylinder position data erratic. I all these items check out correct and the calibration does not correct the
had this problem on another truck and it ended up being the clutch accuator issue, replace the CCA and report the results.
soleniod failing. What test should I perform? Or should I replace the clutch
actuator soleniod?
Activity Notes
I performed the calibration to the clutch and tecu. Th air pressures are in
spec and there is no contaminates in the air system. I road tested the truck
07/23/2010 DARREN and could not duplicate the drives complaint. The diver said the clutch and
Public Web Update
11:46:32 CARR tecu were calibrated 2 weeks ago and the truck is experiencing the same
problem. So I replaced the cca and road tested. no faults reported and shifts
okay. This claim can be closed.
Perform a clutch calibration, Verify the air pressure to the TECU and CCA is
07/09/2010 WILLIAM 120 Psi, Verify the air system does not have moisture or oil in the system. If
Public Web Response
10:02:41 HAGA all these items check out correct and the calibration does not correct the
issue, replace the CCA and report the results.

SR # 1-1443303501

Sub Area 2: Sub-Status: Resolved Created By: ANDREW SCOTT

Call Back Name: ANDREW SCOTT Selling Dealer ID:
Contact First Name: ANDREW Customer #:
Contact Last Name: SCOTT Selling Dealer:
Street Address 2:
City: FONTANA
State / ZIP: CA / 923355288

Buyer ID: 142173
Buyer Name:
Main Phone #:
Main FAX #:
Street Address 1:
Street Address 2:
City: PORTLAND
State / ZIP: OR /

Rear axle: RT1857SM
Gearbox:
Other Details
Part #:
Misc Part #:
Error Code #:
Technical
GCW: Tech Rating:
Remarks:
Summary
DSR/Ishift/ Pulling through the clutch
truck came in for lunging forward when coming to a stop, this truck has an i- Calibrate the Clutch and Verify the air pressure and condition of the air
shift trans, i test drove and yes it wants to keep pulling forward, i found system is clean.
inactive faults mid 130, ppid 50, fmi 0-11, i performed pwm valves clutch test,
i found fast engaging was out of spec, could this be the clutch solonoid?
Activity Notes
08/19/2010 ANDREW
Public Web Update how much diag time was given and total time?
10:51:11 SCOTT
08/18/2010 FRANKLIN
Public Web Response release truck
17:57:09 SMALL
i recalibrated the clutch and rechecked the pwm valve clutch test, all was
08/18/2010 ANDREW within spec, test drove truck and clutch seemed to be disengaging like it
Public Web Update
17:10:25 SCOTT should, had no more issues with it lunging forward anymore, is there
anymore steps you want us to follow or are we done with this unit
08/18/2010 WILLIAM Calibrate the Clutch and Verify the air pressure and condition of the air
Public Web Response
11:11:44 HAGA system is clean.

SR # 1-1459414581

SR Type: Service issues - Incident Source: Web SR Owner: MATTHEW BEAUCHAMP
Sub Area 2: Sub-Status: Resolved Created By: RICK ARBO

Call Back Name: RICK ARBO Selling Dealer ID:
Contact First Name: RICK Customer #:
Contact Last Name: ARBO Selling Dealer:
Dealer Name: PREMIER TRUCK CENTERS, INC. Street Address 2:
Street Address 1: 1801 FULTON RD Country:
Street Address 2:
City: FULTONDALE
State / ZIP: AL / 350681605

Buyer ID: 287398
Buyer Name:
Main Phone #:
Main FAX #:
Street Address 1:
Street Address 2:
City: LUVERNE
State / ZIP: AL /

VIN / Serial #: 4V4N39EJ48N Rear axle installation: RAD-A2H
Rear axle: RS1057SM
Gearbox:
Other Details
Part #:
Misc Part #:
Error Code #:
Technical
GCW: Tech Rating:
Remarks:
Summary
US07 D13F I-SHIFT
Have unit in shop with complaint of trans keeps trying to pull when coming to na
stop intermittently.Have checked and has no active or inactive codes.road
tested and could not duplicate problem.
Activity Notes
Do we have system air pressure to the CCA mounted on side of the
09/23/2010 JEFFREY transmission? If not will need to correct that issue. Other than that, it is most
Public Web Response
19:37:27 GWINN likley the CCA that's at fault. If system air pressure is good replace the CCA
on side of the trans.
09/23/2010 JEFFREY
Internal Response na
19:36:25 GWINN

SR # 1-1465597051

complete
App/Service: reliability Severity: 4-Low SR Opened: 2010-10-08 18:21:21
Sub Area 2: Sub-Status: Resolved Created By: ALAN ADOLF

Call Back Name: ALAN ADOLF Selling Dealer ID:
Contact First Name: ALAN Customer #:
Contact Last Name: ADOLF Selling Dealer:
Dealer Name: MOBILE FLEET SERVICE, INC. Street Address 2:
Street Address 1: 2003 E VIOLA AVE Country:
Street Address 2:
City: YAKIMA
State / ZIP: WA / 989013926

Buyer ID: 488494
Buyer Name: UNDELIVERED-297909
Main Phone #:
Main FAX #:
Street Address 1:
Street Address 2:
City:
State / ZIP:
Country:

Rear axle: RT1857SM
Gearbox:

Other Details
Part #:
Misc Part #: 20566389
Error Code #:

Claim #:
Goodwill #:
Km / Hr / Mi: 280000
Unit: Mi
Summary
5836D / ALAN ADOLF / trans codes
Clutch not releasing all the way when coming to stop. Had inactive code MID na
130 PID 160 FMI 1 X 149 times, MID 130 PPID 50 FMI 1 X 11 times, all
being set in last 35 days. Contacted Tech Support was told to check air
pressure to transmission and inlet screen. Air pressure good to transmission
and screen was clean. Customer removed transmission and clutch couldn’t
find anything wrong started back tracking air system and found check valve
in supply air tank to transmission restricted. See pics.
Activity Notes
CUSTOMER CONTACTED US TODAY HAS TEST DRIVEN TRK AND IT
10/13/2010
ALAN ADOLF Public Web Update IS WORKING PROBERLY CLUTCH RELEASES ALL THE TIME-WE ARE
16:57:22
GOING TO HOLD ON TO PARTS SO DSM CAN INSPECT THEM.
Went to customer shop to look at clutch they showed me where check valve
10/12/2010 came from it is the tank that feeds trans air tank.I misunderstood
ALAN ADOLF Public Web Update
17:05:08 them.Proably not causing our problem.They are installing new fly wheel PP
and dive disc today. They will test drive tomorrow.I will still keep you posted.
10/11/2010 Alan, after cleaning the air system does it have the same problem? can you
14:09:14 attach the job card to the eService. ~Tim
For the week of October 11th (W1041) I will be out if the office and have
limited access to email, voicemail or eService until I return on Monday
10/08/2010 SIEBEL 10/18/2010. Best regards, _____________________________________
Internal Email - Inbound
20:39:31 ADMINISTRATOR Timothy Hayes Powertrain Reliability Engineer 496-D Gallimore Dairy Rd
NAI-48 Greensboro, NC 27409 USA P: 336-393-2022 F: 336-393-2502 e:
tim.hayes@volvo.com
10/08/2010
DAVID HILL Public Web Response I'm going to send this to Reliability
20:36:28
10/08/2010
DAVID HILL Internal Response na
20:27:37
10/08/2010 SIEBEL
Internal Notes An attachment with filename 'MVC-003S' has been added.
10/08/2010 SIEBEL
Internal Notes An attachment with filename 'MVC-001S' has been added.

SR # 1-1491308250

SR Type: Service issues - Incident Source: Web SR Owner: PETER ZEIGAFUSE
Sub Area 2: Sub-Status: Resolved Created By: STEVE RIGGS

Call Back Name: STEVE RIGGS Selling Dealer ID:
Contact First Name: STEVE Customer #:
Contact Last Name: RIGGS Selling Dealer:
Dealer Name: GENERAL TRUCK SALES Street Address 2:
Street Address 1: 4300 NORTH BROADWAY Country:
Street Address 2:
City: MUNCIE
State / ZIP: IN / 47303

Buyer ID: 384108
Buyer Name:
Main Phone #:
Main FAX #:
Street Address 1:
Street Address 2:
City: GREENVILLE
State / ZIP: OH /

Rear axle: RT1857SM
Gearbox:
Other Details
Part #:
Misc Part #:
Error Code #:
Technical
GCW: Tech Rating:
Remarks:
Summary
DSR/ I-Shift
Truck came in with complaint of clutch not working properly, only codes You replaced the clutch control valve on the side of the transmission?
stored was a mid130 ppid50 fmi11 and mid130 sid250 fmi9, both are Replace the CCA in the bellhousing.
inactive, the clutch control valve was just replaced for this problem. when i
first tried to move the truck the trans went in gear fine but then would not
release and almost killed the eng, clutch did that again one other time while
driving around lot. ran all clutch tests with vcads, the fast engage and fast
disengage times were always above the max limit and i ran test several
times, also got a error message in vcads that said "clutch operates to
slowly".
Activity Notes
12/31/2010 PETER
Public Web Response closing at 6.
10:34:21 ZEIGAFUSE
12/31/2010 RANDY
Public Web Update OK, If that is the best you can do.
08:15:52 TOMEY
12/30/2010 GERRY
Public Web Response Randy i can see 6 hrs in diag in your tech story and what we ask to be done
12:20:05 JESSEN
Not asking for the entire time, we have 30 total hours. I can only find 9.7 on
SRT's. We have read and printed codes and followed the trees for those.
Then at the 2 hour mark, or there abouts we opened the e-service. We also
12/30/2010 RANDY
Public Web Update followed guided diagnostics and ran all clutch tests with V-CADS, performed
11:35:19 TOMEY
several air supply tests, traced wiring, did trans re-cals. Road tested. Then
after being told to replace actuator we had to run more air supply tests and
calibrations. I feel we need somewhere around 16 hrs. diag time please.
12/30/2010 GERRY
Public Web Response can you give a brake down for that 30 hours of diag time
11:05:04 JESSEN
12/30/2010 RANDY WE HAVE OVER 30 HOURS TOTAL. I HAVE ONLY FOUND 9.4 ON SRT'S.
Public Web Update
10:24:30 TOMEY RANDY TOMEY SERVICE MANAGER
12/17/2010 MATTHEW
Public Web Response How much diag time did you have after subtracting SRTs?
15:27:22 BEAUCHAMP
Replaced clutch cly, recal clutch and trans, rechecked clutch release and
12/17/2010
JIM NORRIS Public Web Update engage times, all in spec now. road test, trans is working as should now.
14:41:47
thanks again.
12/08/2010 STEVE I did not replace the valve on the side of the trans personally but another tech
Public Web Update
15:41:55 RIGGS in the shop did. will pull trans and replace the cca, thank you.
12/08/2010 FRANKLIN You replaced the clutch control valve on the side of the transmission?
Public Web Response
15:27:08 SMALL Replace the CCA in the bellhousing.
I have checked air supply to trans, it has same as truck-over 125psi,

12/08/2010 STEVE removed drain from trans tank, no signs of oil or water in tank, there are no
15:10:20 RIGGS external air leaks, i removed control valve and checked o-ring on it and it
looks fine, tried recal clutch but still have excessive times during clutch test's

SR # 1-1548502761

SR Type: Service issues - Incident Source: Web SR Owner: DANIEL BAIRD
complete
Sub Area 2: Sub-Status: Resolved Created By: JERRY GALLOWAY

Call Back Name: JERRY GALLOWAY Selling Dealer ID:
Contact First Name: JERRY Customer #:
Contact Last Name: GALLOWAY Selling Dealer:
Street Address 2:
City: SIOUX FALLS
State / ZIP: SD / 571040553

Buyer ID: 253886
Buyer Name: BIBBS, INC.
Main Phone #: 6053380053
Main FAX #: 6053380195
Street Address 1: 2900 E RICE ST
Street Address 2:
City: SIOUX FALLS
State / ZIP: SD / 571036116

Rear axle: RTS1857A
Gearbox:

Other Details
Part #:
Misc Part #:
Error Code #:
Technical
GCW: Tech Rating:
Remarks:
Summary
DSR I Shift
Clutch will not release when stopping, continues to pull. NA
Activity Notes
03/25/2011 THOMAS
Public Web Update replaced clutch solinoid valve-recalibrated clutch-roadtested ok now
14:31:30 MAXWELL
03/24/2011 you can do that and perform a clutch calibration and release it back to
15:59:41 service afterwards
03/24/2011 THOMAS
Public Web Update the trans code is inactive 130;ppid50;fmi11-6counts
14:47:57 MAXWELL
Checked for air leaks and there is none. Printed codes, road tested and
03/24/2011 JERRY
Public Work Performed could not duplicate the complaint. Would like to install clutch actuator
14:43:39 GALLOWAY
solenoid.

SR # 1-1564705121

SR Area: Reliability Func. Group: 4111-clutch, complete SR Group: NA - Truck - Reliability
Sub Area 2: Sub-Status: Resolved Created By: TOM SAUNDERS

Call Back Name: TOM SAUNDERS Selling Dealer ID:
Contact Last Name: SAUNDERS Selling Dealer:
Street Address 2:
City: FARGO
State / ZIP: ND / 581046904

Buyer ID: 85489
Buyer Name:
Main Phone #:
Main FAX #:
Street Address 1:
Street Address 2:
City: DETROIT LAKES
State / ZIP: MN /

Rear axle: RT1857SM
Gearbox:
Other Details
Part #:
Misc Part #:
Error Code #:

Claim #: 85208
Goodwill #:
Km / Hr / Mi: 404799
Unit: Mi
Summary
5555D / TOM SAUNDERS / erratic operation
ATTN TIM HAYES. Tim the driver is complaining that the truck will not NA
disengage when coming to a stop sign. We pulled the codes and diagnosed.
Attatched are codes for your ideas.
Activity Notes
04/27/2011 Tom, unless you have something else, i do not see a reason to hold the
14:04:40 truck. ~Tim
04/27/2011
TOM SAUNDERS Public Web Update Tim yes that all seems to be ok
13:59:30
Tom, have you driven the truck to verify the complaint? have you checked
04/27/2011
TIMOTHY HAYES Public Web Response the brake application pressure vs. sensor status as in other chassis with this
12:12:00
condition? ~Tim
04/27/2011 SIEBEL
04/27/2011
TOM SAUNDERS Public Web Update Tim performed checks and all found ok
08:45:07
Tom, perform the following tests and advise on the results: 4320-08-03-32
04/25/2011
TIMOTHY HAYES Public Web Response PWM Valves Clutch Test 4320-08-03-01 Clutch Cylinder Test 4111-08-03-
16:46:44
02 Clutch Wear Check Test ~Tim
04/25/2011 SIEBEL

SR # 1-1567378091

complete

Street Address 2:
City: FARGO
State / ZIP: ND / 581046904

Buyer ID: 85489
Buyer Name:
Main Phone #:
Main FAX #:
Street Address 1:
Street Address 2:
City: DETROIT LAKES
State / ZIP: MN /

Rear axle: RT1857SM
Gearbox:

Other Details
Part #:
Error Code #:

Claim #: 116324468
Goodwill #:
Km / Hr / Mi: 457294
Unit: Mi
Summary
5555D / TOM SAUNDERS / erratic operation [FOLTZ] QAG 7554-988
Attn: Tim Hayes. DRIVER COMPLAINS OF TRANS JERKS GOING INTO NA
GEAR IN FORWARD AND REVERSE. ALSO DRIVER STATES IT
LURCHES AHEAD WHEN AT A STOP SIGN.
Activity Notes
05/02/2011
TOM SAUNDERS Public Web Update Tim New trans is in and working good.
14:46:58
05/02/2011 SIEBEL
Internal Notes An attachment with filename '502 new' has been added.
05/02/2011 SIEBEL
Internal Notes An attachment with filename '502 old' has been added.
04/29/2011
TIMOTHY HAYES Public Web Response Tom, do you have a FOLTZ swing unit for this one? ~Tim
09:17:24
04/29/2011 SIEBEL
Internal Notes An attachment with filename ' has been added.
04/29/2011
TOM SAUNDERS Public Work Performed REMOVED TRANSMISSION AND FOUND MAIN SHAFT LOOSE.
08:55:11

SR # 1-1577513491

complete

Street Address 2:
City: FARGO
State / ZIP: ND / 581046904

Buyer ID: 85489
Buyer Name:
Main Phone #:
Main FAX #:
Street Address 1:
Street Address 2:
City: DETROIT LAKES
State / ZIP: MN /

Rear axle: RT1857SM
Gearbox:

Other Details
Part #:
Error Code #:

Claim #:
Goodwill #:
Km / Hr / Mi: 477970
Unit: Mi
Summary
5555D / TOM SAUNDERS / lurches in gear [Foltz] QAG1r
Attn Tim Hayes. Tim this driver has the complaint that the transmission NA
lurches while in gear. When at a stop sign is when the driver says it is the
worst. I checked the codes in the dash and there are none. What would you
suggest.
Activity Notes
Tim, we remvoed the transmission and found the input shaft excessively
loose. Also leaking oil. see pics. The clutch is all wobbled out per the pics as
05/13/2011 well. On this trcuk there was an 1/8" play all around the center bearing of
08:31:58 the flywheel so we had to send that out to have it sleeved so the bearing fits
properly. We tried to swedge it in but it was just too loose. Truck is all done
and road tested and shifts good now.
05/13/2011 SIEBEL
Internal Notes An attachment with filename '503 009' has been added.
05/13/2011 SIEBEL
05/13/2011 SIEBEL
05/13/2011 SIEBEL
05/13/2011 SIEBEL
05/13/2011 SIEBEL
05/13/2011 SIEBEL
05/13/2011 SIEBEL
05/13/2011 SIEBEL
05/11/2011 SIEBEL
05/11/2011
TOM SAUNDERS Public Web Update Tim Performed tests and all appeared ok. See attatched.
10:56:16
5/11/2011, 12:42 PM called Tom back to discuss… asked that he attach a
05/11/2011
TIMOTHY HAYES Public Web Response copy of the job card in its native xml format. Also asked for the results of the
12:51:32
brake application test.
5/11/2011, 9:21 AM called Tom to discuss eService... reports there are no

05/11/2011 codes at all. Advised to monitor brake switch status and application
12:50:53 pressure and record the psi value when the ecu sees the switch go active.
Also asked to perform a PWM valve test.
05/11/2011 SIEBEL

SR # 1-1623009121


Street Address 2:
City: FONTANA
State / ZIP: CA / 923355288

Buyer ID: 348125
Buyer Name:
Main Phone #:
Main FAX #:
Street Address 1:
Street Address 2:
City: IRVING
State / ZIP: TX /

Rear axle: RTS1850A
Gearbox:

Other Details
Part #:
Misc Part #:
Error Code #:
Technical
GCW: Tech Rating:
Remarks:
Summary
DSR/US07/Ishift/ Clutch Pulling when stopped
RO 30896 Truck came in for shifting issues, this unit has an I-shift trans, NA
when coming to a stop applying brakes, trans clutch stays engaged and still
pulls...
Activity Notes
We removed and replaced failing clutch cylinder, calibrated all parameters,
08/18/2011 ANDREW
Public Web Update truck shifts and disengages like it should, releasing truck now, thanks for all
12:54:46 SCOTT
your help, how much total diag time provided?
test drove truck and verified complaint, coming to stop truck still pulls like
clutch not disengaging, check fault codes, found none logged, checked all
pressures and parameters, found no leaks on trans, trans getting 115 psi, all
parameters within spec, found software available for tecu, programmed with
08/03/2011 ANDREW
Public Work Performed latest software, recalibrated trans controller, cylinder and clutch, i found while
21:35:30 SCOTT
perform pmw valves tests, slow and fast engagement, cylinder seems to be
binding or getting stuck due to the way air is being exhausted out of bell
housing, makes different exhuasting noise, but clearances are within spec,
any other direction to follow?
08/03/2011 WILLIAM If the CCA is failing replace the CCA. If the unit is not still pulling when
Public Web Response
21:45:11 HAGA stopped and all specs are correct for the clutch release the unit.

SR # 1-1627348013

complete
Sub Area 2: Training Opportunity Sub-Status: Resolved Created By: BEN RYAN

Call Back Name: BEN RYAN Selling Dealer ID:
Contact First Name: BEN Customer #:
Contact Last Name: RYAN Selling Dealer:
Dealer Name: BEAM MACK SALES & SERVICE, INC. Street Address 2:
Street Address 1: 6260 E MOLLOY RD Country:
Street Address 2:
City: EAST SYRACUSE
State / ZIP: NY / 130571092

Buyer ID: 164399
Buyer Name:
Main Phone #:
Main FAX #:
Street Address 1:
Street Address 2:
City: MOHAWK
State / ZIP: NY /

VIN / Serial #: 4V4NC9KJ28N Rear axle installation: RADD-A4H
Rear axle: RT2173SM
Gearbox:

Other Details
Part #:
Misc Part #:
Error Code #:
Technical
Remarks:
Summary
DSR US I-Shift Clutch
clutch not disengaging NA
Activity Notes
08/18/2011 thanks for the help,we know we are responsable i just wanted to make sure
BEN RYAN Public Web Update
06:37:59 we did it correct this time
Hello I'm just checking on this for tech. He basicly wants to know if we can
08/17/2011 PETE
Public Web Update run this clutch still. Please advise either way. Also we'll then advise on
10:37:28 SKINNER
operation. Lastly would you like any data from unit to help us with this.
O.K. so when removing the clutch the cage bolt in the old clutch was there
and tight. When replacing clutch the cage bolt is supposed to be tight,
08/17/2011 correct. when we installed we backed the cage bolt a quarter turn then
BEN CLARRY Public Web Update
09:46:50 installed and ran. the transmission did the same thing as with the old clutch.
we removed transmission again and tightened the cage bolt back up that
quarter turn. Is this still a good clutch?
Per the procedure: After the clutch and pressure plate are installed, make
sure that all four form springs have snapped out. Verify that the new pressure
plates adjusting system is not caged(bolt loose). If it is, tighten the stop bolt.
08/17/2011 MATTHEW
Public Web Response So the procedure was not followed correctly. As far as did that damage the
10:40:01 BEAUCHAMP
clutch I don't know. If it did that will be the dealerships responsibility to pay
for as well as all the additional time since installing the clutch wrong
originally.
08/16/2011 we did,it doesnt say how far that screw is sopost to move,i was just
BEN RYAN Public Web Update
14:37:18 wondering if a quarter turn is enough
this unit was brought in for trans not dissengaging when you came to a stop.
we checked the clutch wear and found it was wore we replaced the clutch
08/16/2011
BEN RYAN Public Work Performed and calibrated and realized we never uncaged the pressure plate,we pulled
14:20:49
the trans back out and the cage bolt only moves app a quarter turn. is this
normal and will that effect the clutch
08/16/2011 FRANKLIN
Public Web Response the cage bolts shoulg come all the way out.
15:00:43 SMALL
08/16/2011 MICHAEL
Public Web Response Advise to refer to the clutch installation information found in IMPACT - FG 4.
14:24:49 VINCOLI

SR # 1-1646404911

SR Type: Service issues - Incident Source: Web SR Owner: MICHAEL VINCOLI
complete

Street Address 2:
City: FONTANA
State / ZIP: CA / 923355288

Buyer ID: 348125
Buyer Name:
Main Phone #:
Main FAX #:
Street Address 1:
Street Address 2:
City: IRVING
State / ZIP: TX /

Rear axle: RTS1850A
Gearbox:

Other Details
Part #:
Misc Part #:
Error Code #:
Technical
GCW: Tech Rating:
Remarks:
Summary
DSR US07 D16F I-Shift Codes
RO 31578 Truck came in for clutch intermitantly not disengaging when NA
coming to stop
Activity Notes
09/16/2011 FRANKLIN
Public Web Response Replace the CVU.
11:11:00 SMALL
09/16/2011 ANDREW fixed air leaks on truck side, air pressure to controller is steady at 119 psi,
Public Web Update
10:52:27 SCOTT test drove and found same issue...
09/14/2011 MICHAEL Advise should have system air pressure @ the CVU. Are there any other
Public Web Response
17:44:24 VINCOLI issues with the air system. 105 psi is low. Follow up.
test drove truck, able to duplicate complaint, check all pressures and
parameters, check for air pressure to trans, found at 105 psi, found no leaks,
09/14/2011 ANDREW checked trans air tank check valve, found good, check for programming
17:35:29 SCOTT software, found to latest version, calibrate clutch, cylinder and controller,
found still staying engaged, found truck had cca and air line replaced about a
month ago, activated clutch, found not leaking or binding, any direction?

SR # 1-1648153561


Street Address 2:
City: SPARKS
State / ZIP: NV / 894316541

Buyer ID: 521288
Buyer Name: .
Main Phone #:
Main FAX #:
Street Address 1:
Street Address 2:
City: SPARKS
State / ZIP: NV /

VIN / Serial #: 4V4NC9EJ98N Engine Model: D13
Engine: D13F485
HP Description: 475
Rear axle: RT1857SM

Gearbox:
Other Details
Part #:
Misc Part #:
Error Code #:
Technical
Remarks:
Summary
DSR/US07/D13F/Ishift/ Transmission Air Leak
The truck is here for the clutch not disengaging when coming to a full stop. NA
The complaint was verified.
Activity Notes
09/16/2011 JEREMIAH
Public Web Response go ahead and order a reman trans
21:15:39 BOWLES
09/16/2011 JEREMIAH it should have no play in it and customer is going to have to wait till monday,
Public Web Response
20:21:28 BOWLES becuase we cant authorize to replace it untill reliability oks it
09/16/2011 BRIAN What is the tolerance? Should we order a new box for this truck? The
Public Web Update
19:51:05 SHORE customer would like to get out as soon as possible.
09/16/2011 JEREMIAH we will have to send this to reliability for their review, we will advise back
Public Web Response
19:21:23 BOWLES when they tell us how we shall proceed
Pulled the trans and found a failed clutch cylinder. Measured the input shaft
09/16/2011 BRIAN
Public Web Update endplay and it was difficult to get an accurate reading but we have roughly
19:11:11 SHORE
0.090"
If the air is leaking in the transmission, Remove the transmission and check
09/16/2011 WILLIAM
Public Web Response for the source of the air leak. Check the input shaft movement side, side, up
08:30:25 HAGA
and down with a dial indicator and report the values from dial indicator.
Pulled fault codes. Only transmission fault was PPID 50 FMI 11 48 inactive
09/15/2011 BRIAN faults. Performed PWM clutch test and found all in the green. There is,
22:44:24 SHORE however, a large amount of air leaking inside the bellhousing. We need to
pull the transmission and check the clutch cylinder for leakage

SR # 1-1654820171

Sub Area 2: Sub-Status: Resolved Created By: SCOTT REYNOLDS

Call Back Name: SCOTT REYNOLDS Selling Dealer ID:
Call Back #: 309 452 8392 District #:
Contact First Name: SCOTT Customer #:
Contact Last Name: REYNOLDS Selling Dealer:
Dealer Name: CENTRAL ILLINOIS TRUCKS Street Address 2:
Street Address 1: 200 W NORTHTOWN RD Country:
Street Address 2:
City: NORMAL
State / ZIP: IL / 617611060

Buyer ID: 89101
Buyer Name:
Main Phone #:
Main FAX #:
Street Address 1:
Street Address 2:
City: FENTON
State / ZIP: MO /

Engine: D13F485
HP Description: 475
Rear axle: RT1857SM

Gearbox:
Other Details
Part #:
Misc Part #:
Error Code #:
Technical
Remarks:
Summary
DSR/US07/Ishift/Clutch Pulling when stopped
Driver is complaining that truck lunges with foot on brake pedal. Was just NA
doing it in reverse but now does it in drive as well.
Activity Notes
01/09/2012
DAVID HILL Public Web Response The clutch control valve on the side of the trans.
16:58:47
I'm sorry...I've ordered the solenoid valve (p/n 21712495) but am second
01/09/2012 BILLIE
Public Reopen guessing myself. Were you referring to the solenoid valve or the cylinder?
14:46:11 NUSSBAUM
Thank you!
11/26/2011 Replace the clutch control valve and report the results since everything
12:22:53 checks correct.
11/26/2011 SCOTT
Public Web Update Air tank is free of water, no air leaks on trans, actuator leak test ok.
10:27:22 REYNOLDS
Air psi is 110 psi during test. We have never been able to duplicate problem
at shop, but as soon as cust takes truck it will act up. It acts up mostly in
heavy\slow traffic.All values in solenoid tests are in middle of range. Clutch
11/26/2011 SCOTT
Public Web Update drag test is in middle of range. We replaced soenoid valves on 11-29-10,
10:17:22 REYNOLDS
replaced actuator and clutch on 9-30-10. Customer has been complaining of
this problem for over 1.5 years. Where all do I need to check trans air
system. Serviced air dryer on this visit.
What is the air pressures to the TECU and Clutch Control Valve when these
test are performed or the complaint occurs? Where is the results of the fast
11/26/2011
WILLIAM HAGA Public Web Response and slow engagments when this issue occurs? Where are the job card
09:45:45
results when this issue is occurring? What is the condition of the air system
to the TECU? Has the Clutch Control Valve Actuator ever been replaced?
11/26/2011 SIEBEL
11/26/2011 SCOTT Performed clutch and trans calibration. All values look ok. Going to update
Public Web Update
09:25:49 REYNOLDS software to newest. Could the solenoid valves be sticking.
11/25/2011
DAVID HILL Public Web Response No xe 13 doesn't apply.
16:54:11
I will do a clutch calibration, but wanted to tell you that software is not
11/25/2011 SCOTT
Public Web Update newest. Customer also wanted to ask about the new xe13 software
16:21:05 REYNOLDS
package. Is it applicable to his truck?
11/25/2011 You should at least attempt a clutch recalibration and see what your results
16:13:21 are.
I was usingvcads under operation 3845-08-03-01 Brake Contacts, test. The
09/29/2011 SCOTT
Public Web Update mid 130 has not been programmed or calibrated recently. The clutch disc
13:01:34 REYNOLDS
and actuator have been replaced about 1 1/2 years ago.
The service brake inputs been checked at the LCM and VECU for the
09/29/2011
WILLIAM HAGA Public Web Response Voltage status? Has mid130 been programmed, calibrate the clutch and
12:44:35
tecu?
No codes in trans. performed clutch activation-deactivation test. all ok.
Performed any other tests involving clutch. Everything shows green.
09/29/2011 SCOTT Checked brake switches with vcads. Couldn't get brake pedal switch to go
11:50:58 REYNOLDS green. Removed lower dash panel and switch is not there. Harness is
jumped with factory jumper. Is this correct or should there be a switch.
Driver has complained of this for a long time.

SR # 1-1659349491

SR Area: Technical Func. Group: 4231-gearbox, assembly SR Group: NA - Truck - Technical Support

Street Address 2:
City: SPARKS
State / ZIP: NV / 894316541

Buyer ID: 521288
Buyer Name:
Main Phone #:
Main FAX #:
Street Address 1:
Street Address 2:
City: SPARKS
State / ZIP: NV /

Engine: D13F485
HP Description: 475
Rear axle: RT1857SM

Gearbox:
Other Details
Part #:
Misc Part #:
Error Code #:
Technical
Remarks:
Summary
DSR I Shift
customer complaint:check transmission not disengageing when coming to a NA
stop.
Activity Notes
CHECKED AIR PSI AND IT IS WITHIN SPEC.INSTALLED NEW CVU AND
10/10/2011
ERIC BLUETT Public Web Update TEST DROVE UNIT WITH NO ISSUES AT THIS TIME.CLOSE CASE
16:59:54
THANKS.
10/10/2011 KEVIN Most of the time the issue is the CVU on the side of transmission. Verify
Public Web Response
14:56:09 CHERNUTAN system air pressure to transmission if ok replace CVU.
pulled codes and none in the tranny ecm.this unit has had a new
10/10/2011 transmission installed 2 weeks ago.test drove unit and found that it is very
ERIC BLUETT Public Work Performed
14:02:14 hard to get the tranny to release out of gear at a stop.there aer no air
leaks,where should we start from here thanks.

SR # 1-1661737171

SR Area: Technical Func. Group: 4311-manual gearbox, SR Group: NA - Truck - Reliability
complete

Street Address 2:
City: FONTANA
State / ZIP: CA / 923355288

Buyer ID: 348125
Buyer Name:
Main Phone #:
Main FAX #:
Street Address 1:
Street Address 2:
City: IRVING
State / ZIP: TX /

Rear axle: RTS1850A
Gearbox:

Other Details
Part #:
Error Code #:
Technical
GCW: Tech Rating:
Remarks:
Summary
5089D / ANDREW SCOTT / gear disengagement [GE] QAG1
RO 31578 Truck came in for clutch not disengaging when coming to stop NA
Activity Notes
Please attach the job card showing all the fault codes present when the
vehicle arrived at your facility. with the amount of input shaft movement you
have recorded, you will need to replace the complete unit as there is no field
10/18/2011 TIMOTHY
Public Web Response repair for this failure mode. Please order a reman as a replacement. You will
12:55:46 HAYES
also need to record the replacement unit's model/serial in this eService. Also,
eWarranty is reporting this repair is out of coverage for time/miles. please
verify with the warranty department. ~Tim
10/18/2011 DANIEL
Internal Notes What to put a trans in this??
10:31:31 BAIRD
10/18/2011 ANDREW moving input shaft in a vertical motion checking end free play, found .83mm,
Public Web Update
10:23:30 SCOTT checking in and out play, found at .22mm...
10/17/2011 WILLIAM What was the vertical, horizontal,in and out movement values when checking
Public Web Response
14:55:22 HAGA the input shaft with a dial indicator? Need to enter these readings in the case.
10/17/2011 ANDREW I also removed clutch cylinder assist, in spected input shaft, found free of
Public Web Update
14:35:05 SCOTT excessive play...
Removed trans and inspected clutch, found clutch disc good but flywheel and
10/17/2011 ANDREW
Public Web Update pressure plate have heat marks, do you think there might be internal issues
14:04:51 SCOTT
with trans?
10/14/2011 KEVIN
Public Web Response has the clutch been inspected? if not lets do so.
10:48:01 CHERNUTAN
truck has been here for this issue, i started E-service claim #1-1646404911...
we havent relaesed truck to customer due to other work but you guys closed
this claim, so far the clutch cylinder and valve have been replaced, clutch no
longer stays engaged when coming to stop but now slips intermitantly in
10/14/2011 ANDREW various gears and sputters from 1200-1500 rpm, also when shifting from
10:43:58 SCOTT neutral to forward or reverse gears, does not engage gear, shows gear
display but truck does not move, perform clutch wear test in relation to
service, found at .97, we have calibrated clutch, module and cylinder, also
now hear binding at bell housing area, need further direction so we can get
trans issues resolved... thanks

SR # 1-1686566151

complete
Sub Area 2: Sub-Status: Resolved Created By: ERIC SMITH

Call Back Name: ERIC SMITH Selling Dealer ID:
Contact Last Name: SMITH Selling Dealer:
Street Address 2:
City: ALSIP
State / ZIP: IL / 608033232

Buyer ID: 419275
Buyer Name:
Main Phone #:
Main FAX #:
Street Address 1:
Street Address 2:
City: HARVEY
State / ZIP: IL /

Rear axle: RT1857SM
Gearbox:

Other Details
Part #:
Error Code #:
Technical
GCW: Tech Rating:
Remarks:
Summary
5184D / ERIC SMITH / PID 160 FMI 1 [Polmax] QAG1w
unit came in with complaint of truck not stopping, and trans light coming on. NA
Activity Notes
12/12/2011 TIMOTHY Eric, have a replacement unit heading your way. you should get it Thu 12/15
Public Web Response
16:45:50 HAYES ~Tim
12/06/2011
ERIC SMITH Public Web Update please add diag time to e-service before closing. THANKS ERIC
14:14:42
12/06/2011 TIMOTHY
Public Web Response approved. i dont have any units at this time. will advise. ~Tim
13:13:08 HAYES
replaced trans with s/n# 20090410358. also replaced clutch and flywheel
12/06/2011
ERIC SMITH Public Web Update have 3hrs diag time if ok please close case. thanks....... TIM, will you be
08:22:51
sending me another trans????? ERIC
12/05/2011 TIMOTHY
Public Web Response Eric, you will need to replace this transmission. ~Tim
10:05:59 HAYES
After this information is attached as always directed from Tim Hayes the case
12/05/2011 WILLIAM
Public Web Response will then be forwarded to Tim. Report the results, Check the oil and filter of
09:24:28 HAGA
the transmission for metal. Attach the job card of the test and codes.
removed trans and found excessive up and down play in input shaft, and cca
12/05/2011
ERIC SMITH Public Web Update and clutch coming apart. unit will need trans and clutch and flywheel. please
09:12:04
fwd to tim in reliability for trans replacement. thanks......
12/02/2011 WILLIAM Report the results, Check the oil and filter of the transmission for metal.
Public Web Response
14:23:45 HAGA Attach the job card of the test and codes.
brought unit into shop and pulled codesand found inactive code
12/02/2011 pid160/fmi1/4x.....performed pwm vlalve test, and failed fast disengagement.
ERIC SMITH Public Work Performed
14:05:17 r/r cvu and peroformed test again, and failed. will remove trans and inspect
cca, and clutch and input shaft for movement...

SR # 1-1740996531

complete
Sub Area 2: Sub-Status: Resolved Created By: MATTHEW MORRIS

Call Back Name: MATTHEW MORRIS Selling Dealer ID:
Contact First Name: MATTHEW Customer #:
Contact Last Name: MORRIS Selling Dealer:
Dealer Name: MADISON MACK SALES, INC Street Address 2:
Street Address 1: 3722 COMMERCIAL AVE Country:
Street Address 2:
City: MADISON
State / ZIP: WI / 537141212

Buyer ID: 498241
Buyer Name:
Main Phone #:
Main FAX #:
Street Address 1:
Street Address 2:
City: BLOOMINGTON
State / ZIP: IL /

Engine: D13F485
HP Description: 475
Rear axle: RT1857SM

Gearbox:
Other Details
Part #:
Error Code #:
Technical
Remarks:
Summary
5200D / MATTHEW MORRIS / erratic operation [STANLEY] QAG1(w0609)
I shift is agrresive. It pushes and wants to keep going when stopped. We are NA
able to duplicate the complaint.
Activity Notes
Nancy, thank you for the update. The codes that returned is not what I
would have expected for the root cause you have found. But it does not
change the repair direction. It also looks like the truck's clock needs to be
03/07/2012
TIMOTHY HAYES Public Web Response corrected as the faults that have come up are from 5/29/2012. Please
09:47:02
advise when complete. Also, fyi… updates should be in the activities section
and not the comments section. Important information can be missed this
way. ~Tim
03/06/2012
NANCY WU Public Web Update Tim-see info at the attachment Nancy
18:15:44
03/06/2012 SIEBEL
Internal Notes An attachment with filename '3092_001' has been added.
Nancy, I put an activity about an hour ago regarding the unit I have sent to
03/06/2012
TIMOTHY HAYES Public Web Response you today. Would it be possible to have all the other information in this
14:31:02
eService verified including the vin and the root cause found? ~Tim
I am sending replacement unit ATO2512C-20083920117 via YRC "Time
03/06/2012
TIMOTHY HAYES Public Web Response Critical" on PRO# 671-542528-3 scheduled to arrive Fri 03/09. you will be
13:14:13
invoiced $6,280.00 for part number 85003832. ~Tim
Tim-there seems to be some confusion with the 2 codes were possibly from
another chassis-We found the joib card with these codes and it has this RO
03/06/2012 but a different vin #. The job card that is attached is the original one for the
NANCY WU Public Web Update
14:19:30 truck when the unit arrived. Can we still get this transmission ordered so as
not to hold up that end of the repair. I will speak to my 2nd shift tech when
he comes in and have him update this case-thanks, Nancy
03/06/2012 the job card has only 1 trans fault code. in a previous activity you list MID
TIMOTHY HAYES Public Web Response 130 PSID 25 FMI 12 and MID 130 PPID50 FMI 11. these are not on the
08:47:44
attached job card. as requested please attach job card showing all fault
codes when the unit arrived at your facility. ~Tim

Job card is already attached. Please send transmission to: Madison Truck
03/05/2012 JEFF
Public Web Update Sales 3722 Commercial Ave Madison, WI 53714 Attn: Nancy Stuebner 608-
17:20:58 KRUMENAUER
244-3506
vehicle arrived at your facility. You will need to replace the complete unit as
03/05/2012 there is no field repair for this failure mode. Please advise on your ship to
13:14:28 address with contact person and phone number that I may send a
replacement unit. Also be sure to record the OE as well as the replacement
unit's model/serial in this eService. ~Tim
03/05/2012 MICHAEL
Public Web Response Reliability contacted.
12:14:31 VINCOLI
03/05/2012 ROBERT Removed trans measure input shaft play .223 up and down and .160 side to
Public Web Update
12:03:55 AXELSEN side. Also remove clutch found peices of broken disc springs.
If you think there is still an issue replace the CCA on the input shaft and
03/01/2012 MATTHEW
Public Web Response check the clutch for issues. Measure input shaft play as soon as trans is out
21:36:57 BEAUCHAMP
and report results. Stop if there is play.
I changed the cvu and calibrated clutch. RT- noticeable differnce- to get the
truck to move you press the throttle pedal down quarter way before truck
03/01/2012 MATTHEW moves and it lunges hard. While driving the throttle pedal drops out and the
Public Web Update
20:31:20 MORRIS dash said CHECK clutch protection active. Got faults MID 130 PSID 25 FMI
12 and MID 130 PPID50 FMI 11 once and they went inactive. Truck doesnt
push at stop signs anymore
03/01/2012
DAVID HILL Public Web Response Unless you'ld rather pull the transmission first.
18:15:48
03/01/2012 MATTHEW
Public Web Update You want the CVU changed? It was changed OCT 2010.
18:06:46 MORRIS
03/01/2012 SIEBEL
Perform the clutch engagment tests and save to a job card. The cvu on the
side of the trans could be replaced, clutch calibration afterwards. Then the
03/01/2012 cca on the inputs shaft, measure trans. input shaft play while it's on the
17:37:16 floor, remove and inspect clutch for damage and pressure plate for damage,
let us know if something is found there. Upon reassembly, the transmission
would need to be reprogrammed, trans and clutch calibration afterwards.
We recently changed the SLS switch, and verified correct operaton of the
03/01/2012 MATTHEW
Public Work Performed brake switch. Also calibrated the clutch. It still pushes while stopping.
17:34:26 MORRIS
Please advise

SR # 1-1785841701

Sub Area 2: Spurious Sub-Status: Resolved Created By: MARK MARQUEZ
Sub Area 3: Improper case submitted Created By Group:

Call Back Name: MARK MARQUEZ Selling Dealer ID:
Contact First Name: MARK Customer #:
Contact Last Name: MARQUEZ Selling Dealer:
Dealer Name: BRUCKNER TRUCK SALES, INC Street Address 2:
Street Address 1: 5010 JEFFERSON ST NE Country:
Street Address 2:
City: ALBUQUERQUE
State / ZIP: NM / 87109

Buyer ID: 171312
Buyer Name: .
Main Phone #:
Main FAX #:
Street Address 1:
Street Address 2:
City: PHOENIX
State / ZIP: AZ /

Rear axle: RTS1857A
Gearbox:
Other Details
Part #:
Misc Part #:
Error Code #:
Technical
GCW: Tech Rating:
Remarks:
Summary
I-Shift ATO2512C PSID 27
CUSTOMER STATES TRANSMISSION NOT DISENGAGING WHEN NA
COMING TO INTERSECTION.
Activity Notes
05/02/2012 MATTHEW
Public Web Response Follow GD for the code or release the truck if can't duplicate.
15:57:51 BEAUCHAMP
CONNECTED VCADS AND PRINTED ONLY CODE INACTIVE AT THIS
05/02/2012 MARK
Public Work Performed TIME.MID 103, PSID 27, FMI 8, 1 COUNT.ROADTESTED TO RECREATE
15:19:59 MARQUEZ
CUSTOMER COMPLAINT.NO FAULT FOUND.CAN YOU PLEASE ADVISE.

SR # 1-1839909861

Sub Area 2: Training Opportunity Sub-Status: Resolved Created By: RUSSEL COTTRELL
Sub Area 3: Incapable and NOT trained Created By Group:

Call Back Name: RUSSEL COTTRELL Selling Dealer ID:
Contact First Name: RUSSEL Customer #:
Contact Last Name: COTTRELL Selling Dealer:
Dealer Name: HARVEY MACK SALES AND SERVICE, INC. Street Address 2:
Street Address 1: 29 E COMMONS BLVD STE 300 Country:
Street Address 2:
City: NEW CASTLE
State / ZIP: DE / 197201739

Buyer ID: 628568
Buyer Name:
Main Phone #:
Main FAX #:
Street Address 1:
Street Address 2:
City: BREWSTER
State / ZIP: NY /

Rear axle: RT1857SM
Gearbox:
Other Details
Part #:
Misc Part #:
Error Code #:
Technical
Remarks:
Summary
DSR/US07/Ishift/Clutch Pulling
clutch does not disengage when stopping. NA
Activity Notes
07/20/2012 WILLIAM
Public Web Response Need to check the clutch or clutch control actuator for failure at this point.
10:29:13 HAGA
07/20/2012 RUSSEL
Public Web Update yes.
10:23:09 COTTRELL
07/20/2012 WILLIAM Is the clutch continuing to pull after the programming and calibration process
Public Web Response
09:36:55 HAGA was performed?
no active or inactive trans faults. checked brake pedal switch. located and
repaired an air leak at trans cover (fitting). programed mid 130 and
calibrated. replaced the ccv with a known good test unit. preformed the clutch
cylinder test, values all in spec. (clutch engaged-1.03 inch and clutch
disengaged 1.38 inch). stroke length 0.46. preformed pwm valves clutch
07/20/2012 RUSSEL activation test. cylinder position movement from 1.03 to 1.74 inch. (fast and
09:23:53 COTTRELL slow). preformed pwm valves clutch test. leak test -1.398 before and after
test. fast disengage130 ms, fast engage- 150 ms, slow engage-1430 ms, and
slow disengage-1230 ms. preformed clutch drag test-0.16 inch. preformed
counter shaft brake solenoid valve test- 220 ms. all tests pass and no active
faults. at this point should the trans be removed for further inspection of the
clutch? please advise. thanks.

SR # 1-1856947641

SR Type: Service issues - Incident Source: Web SR Owner: GREGORY CHAFFIN
Sub Area 2: Quality Case Filed Sub-Status: Resolved Created By: RICHARD WOODS
Sub Area 3: For documentation Created By Group:

Call Back Name: RICHARD WOODS Selling Dealer ID:
Contact First Name: RICHARD Customer #:
Contact Last Name: WOODS Selling Dealer:
Dealer Name: COLONIAL TRUCK SALES, INC. Street Address 2:
Street Address 1: 11430 AIR PARK RD Country:
Street Address 2:
City: ASHLAND
State / ZIP: VA / 230053442

Buyer ID: 171312
Buyer Name: .
Main Phone #:
Main FAX #:
Street Address 1:
Street Address 2:
City: PHOENIX
State / ZIP: AZ /

Rear axle: RTS1857A
Gearbox:

Other Details
Part #:
Misc Part #:
Error Code #:
Technical
Remarks:
Summary
US07/ I Shift
US 07 i-sHIFT TRANSMISSION NA
CUSTOMER = SWIFT TRANSPORTATION UNIT 305601
COMPLAINT = CLUTCH WILL NOT DISENGAGE AT TIMES
INACTIVE FAULTS = MID 130 PPID 50 FMI 11 (40 COUNTS) MID 130
PSID 27 FMI 8 (43 COUNTS)
Activity Notes
09/04/2012 GREGORY
Public Web Response Case closed.
11:40:44 CHAFFIN
09/04/2012 CHERYL OLD SERIAL # 20073820332 NEW SERIAL # 1100221557, REPAIRS
Public Web Update
11:38:07 GASBARRO COMPLETED
08/30/2012 TIMOTHY
Public Web Response Proceed with repairs as directed by tech support.
14:20:17 BARNHARDT
Order a reman transmission as there is no field repair for this failure.
08/29/2012
KEVIN JOHNSON Public Web Response Replace the clutch, pressure plate and flywheel. Attach the OE and reman
09:58:55
transmission modeal and serial #'s to the case when the reman comes in.
08/29/2012 SIEBEL
Internal Notes An attachment with filename '2012-08-29_09-30-43_399' has been added.
08/29/2012 SIEBEL
Internal Notes An attachment with filename '2012-08-29_09-30-31_702' has been added.
Trans is out INPUT SHAFT PLAY = .282" CLUTCH DIAS IS DAMAGED AS
08/29/2012 RICHARD
Public Web Update WELL (PLEASE SEE ATTACHED PICS) Please advise on repair
09:42:01 WOODS
proceedures you guys want performed. Thanks Richard Woods
If the air pressure was at least 110 psi when the tests were done, remove
08/27/2012 the transmission and check the pressure plate, clutch and CCA for failures.
KEVIN JOHNSON Public Web Response
08:18:01 Check the input shaft with a dial indicator for movement while the
transmission is out. Report results.
08/27/2012 SIEBEL
Internal Notes An attachment with filename 'REPORT_SWIFTTR' has been added.
COMPLAINT CANNOT BE DULPLICATED. Performed trans calibration and

08/27/2012 RICHARD
Public Work Performed all passed. performed several clutch tests and all passed. I beleive the
08:12:55 WOODS
clutch control solenoid needs replacing. This looks original. See job card
with data. Do we want to replace the clutch control solenoid.? Please advise
THanks Richard Woods

SR # 1-1877356261

SR Type: Service issues - Incident Source: Web SR Owner: KEVIN JOHNSON
Sub Area 2: Training Opportunity Sub-Status: Resolved Created By: SHAWN SHADDEN

Call Back Name: SHAWN SHADDEN Selling Dealer ID:
Contact First Name: SHAWN Customer #:
Contact Last Name: SHADDEN Selling Dealer:
Street Address 1: 750 NE COLUMBIA BLVD Country:
Street Address 2:
City: PORTLAND
State / ZIP: OR / 972111406

Buyer ID: 511077
Buyer Name:
Main Phone #:
Main FAX #:
Street Address 1:
Street Address 2:
City: BEAVERCREEK
State / ZIP: OR /

VIN / Serial #: 4V5N19EJ68N Rear axle installation: RAD-A2L
Rear axle: RS0930SM
Gearbox:

Other Details
Part #:
Misc Part #:
Error Code #:
Technical
Remarks:
Summary
US07 I-Shift
Tranny is slow to disengauge when stopping.The tranny will still pull for a few NA
seconds.
Activity Notes
10/11/2012
KEVIN JOHNSON Public Web Response no response,case will be closed
16:49:38
Find out if someone turned the flywheel when they put the clutch in. If they
10/04/2012
DAVID HILL Public Web Response did, the flywheel will have to be replaced, the clutch want disengage
15:29:28
correctly.
10/04/2012 SHAWN
Public Web Update 3 job cards sent in
15:01:21 SHADDEN
10/04/2012 SIEBEL
Internal Notes An attachment with filename 'REPORT_556559B' has been added.
10/04/2012 SIEBEL
Internal Notes An attachment with filename 'REPORT_566559A' has been added.
10/04/2012 SIEBEL
10/03/2012 GREGORY Have you viewed with VCADS to see if signal is being sent. Attach jobcard
Public Web Response
20:41:43 CHAFFIN with test performed and results.
10/03/2012 SHAWN
Public Web Update What should we look for?
17:21:18 SHADDEN
It does not matter is its soft or hard brake app.Even on a fast stop it still
pulls.We drove it and when stopping pretty quick and then just took alittle
10/03/2012 SHAWN
Public Web Update pressure off the brake the truck pulling for 15 foot or so.When pulling it back
15:57:38 SHADDEN
in to the shop it didnt want to disengauge even with heavy pressure on the
brake pedol. Thanks
10/02/2012 The stop light switch needs to send a signal at 4-5 PSI for the clutch to
15:50:44 disengage.
The cust had a clucth installed so i recal the tranny and clutch.Checked
10/02/2012 SHAWN
Public Work Performed tranny software to see if its up to date and it was.Test drove after and it still
15:25:58 SHADDEN
pulls when you have stopped,What should i be looking for.Thanks Shawn

SR # 1-1885242381

Sub Area 2: Quality Case Filed Sub-Status: Resolved Created By: KEITH WILDER

Call Back Name: KEITH WILDER Selling Dealer ID:
Contact First Name: KEITH Customer #:
Contact Last Name: WILDER Selling Dealer:
Dealer Name: NACARATO TRUCKS, INC. Street Address 2:
Street Address 1: 519 NEW PAUL RD Country:
Street Address 2:
City: LA VERGNE
State / ZIP: TN / 370864958

Buyer ID: 506332
Buyer Name: .
Main Phone #:
Main FAX #:
Street Address 1:
Street Address 2:
City: MURFREESBORO
State / ZIP: TN /

Rear axle: RT1857SM
Gearbox:
Other Details
Part #:
Misc Part #:
Error Code #:
Technical
GCW: Tech Rating:
Remarks:
Summary
US07 I-Shift
MID 130 CODES PSID 27 FMI 8 1CT,SID 250 FMI 9 3 CTS,PID 160 FMI 1 NA
3CTS,PSID 27 FMI 7 29 CTS,PPID 50 FMI 11 3 CTS ALL INACTIVE , PUT
TRUCK IN GEAR AND YOU HAVE NO THROTTLE RESPONCE AND
RANDOMLY PUT IN GEAR AND TRUCK LERCHES AND DIES FROM
CLUTCH NOT BEING DISENGAGED
Activity Notes
10/29/2012 RANDY all transmission repairs complete replaced parts as needed. requesting 4
Public Web Update
18:26:22 RHODES hours of dignostic time and please close case.
10/26/2012
DAVID HILL Public Web Response Replace the flywherel
15:01:49
Tried to replace pilot bearing and found that the hole in the flywheel is worn
10/26/2012 RANDY
Public Web Update from progessive damage. the pilot bearing is very loose in flywheel and
14:56:41 RHODES
flywheel needs to be replaced.
10/22/2012 WILLIAM Order a transmission, Replace the failed and worn clutch components
Public Web Response
10:35:37 HAGA required to correct this failure as needed to release this unit back to service.
have pulled trans found input shaft end play is .064 checking it up at housing
10/22/2012 KEITH
Public Web Update also found cca eat up were cluch fingers ride and has one broke pressure
10:21:29 WILDER
plate finger please advise
10/18/2012 MATTHEW
Public Web Response Pull trans & measure input shaft play. Disassemble & inspect clutch.
17:38:03 BEAUCHAMP
TROUBLESHOOT PSID 27 FMI 7 WITH 29 COUNTS PASSES CLUTCH
CYLINDER TEST WILL NOT COMPLETE TRANS AND CLUTCH
10/18/2012 KEITH
Public Work Performed CALIBRATION GIVES ERROR CODE 21002 AND FAILS FAST
16:58:15 WILDER
ENGAGEMENT DURING PWM VALVE CLUTCH TEST THEN G/D SAYS
NO MORE TROUBLESHOOTING PLEASE ADVISE

SR # 1-1926971961

complete
Sub Area 2: Guided Diag. Reference Sub-Status: Resolved Created By: PATRICK SCAPANSKI
Sub Area 3: Directed to contact Tech Supp. Created By Group:

Call Back Name: PATRICK SCAPANSKI Selling Dealer ID:
Contact First Name: PATRICK Customer #:
Contact Last Name: SCAPANSKI Selling Dealer:
Dealer Name: GATR OF SAUK RAPIDS, INC. Street Address 2:
Street Address 1: 218 STEARNS DR Country:
Street Address 2:
City: SAUK RAPIDS
State / ZIP: MN / 563792520

Buyer ID: 84307
Buyer Name:
Main Phone #:
Main FAX #:
Street Address 1:
Street Address 2:
City: ARCADIA
State / ZIP: WI /

Rear axle: RT1857SM
Gearbox:

Other Details
Part #:
Misc Part #:
Error Code #:
Technical
GCW: Tech Rating:
Remarks:
Summary
I Shift
Customer complains that the clutch will not disengage when coming to a NA
stop. Truck wants to keep going until the brake pedal is depressed hard.
Activity Notes
12/26/2012 GREGORY
Public Web Response Closed.
13:38:14 CHAFFIN
12/26/2012 JONATHAN
Public Web Update transmission s/n 0710703040 and please close thanks john hoffman
13:26:40 HOFFMAN
12/13/2012 MICHAEL Advise to order a Reman transmission. Attach the SN# of the replacement
Public Web Response
16:44:18 VINCOLI transmission.
12/13/2012 JONATHAN
Public Web Update found .102 of up and down movement on input shaft.
16:23:19 HOFFMAN
12/13/2012 SIEBEL
Attach the job card with the faults looged in mid 130 and the input shaft
12/13/2012 movement measured with a dial indicator. Reliability will review. The clutch
10:12:17 assembly will have to be replaced and most likely the transmission and
Reliability enters a comment
Road tested and verifyed complaint. checked operatiion of brake switch all
checked ok. Pulled faults found Mid 130 PPID 50 FMI 11 inative 6 times.
performed 4320-08-03-32 test. Found no leaks at clutch cyl. performed fast
engagement all were with in spec. reprogramed mid 130 and calibrated
12/13/2012 PATRICK transmission and clutch slip point. Checked operation of transmisson found
08:36:41 SCAPANSKI to be still wanting to crawl ahead with brakes applyed. Removed the
transmission and inspected and found the input shaft is loose. Pressure
plate is in good condition. Clutch drive disk friction material has normal
wear. The clutch drive disk has several broken springs. Sending e-service
for prior authorization for major component replacment of transmission.

SR # 1-1942920801

Sub Area 2: Quality Case Filed Sub-Status: Resolved Created By: JANSON TAYLOR
Sub Area 3: Misc. Created By Group:

Call Back Name: JANSON TAYLOR Selling Dealer ID:
Contact First Name: JANSON Customer #:
Contact Last Name: TAYLOR Selling Dealer:
Dealer Name: TRANSPORT EQUIPMENT Street Address 2:
Street Address 1: 9300 INSPIRATION DR Country:
Street Address 2:
City: MISSOULA
State / ZIP: MT / 59808

Buyer ID:
Buyer Name:
Main Phone #:
Main FAX #:
Street Address 1:
Street Address 2:
City:
State / ZIP:
Country:

Rear axle: RT1857SM
Gearbox:

Other Details
Part #:
Misc Part #:
Error Code #:
Technical
Remarks:
Summary
US07 D13F485 / MDRIVE
trans dosen't disengauge when comming to a stop. after programming mid NA
130 and calibrated trans and clutch as requested on e-service 1-19425691
Activity Notes
02/13/2013 MICHAEL
Public Web Response Case will beclosed. 11 hrs. diag. time requested.
15:47:50 VINCOLI
02/13/2013 SIEBEL An attachment with filename '79724 DIAGNOSTIC TIME WORKSHEET'
Internal Notes
14:53:33 ADMINISTRATOR has been added.
ATTACHED DIAGNOSTIC TIME WORKSHEET. PLEASE REVIEW AND
02/13/2013
BRIAN BIDLAKE Public Reopen APPROVE AS MUCH AS POSSIBLE. HAVE 30 HRS INTO JOB, ONLY
14:51:43
CLAIMING A PORTION OF THAT. THANKS.
01/28/2013
KENNETH LUND Public Web Response Replace the trans.Due to sliding clutch and input shaft wear.
20:59:15
01/28/2013 SIEBEL
Internal Notes An attachment with filename 'DSCN2149' has been added.
01/28/2013 SIEBEL
01/28/2013 SIEBEL
01/28/2013 SIEBEL
01/28/2013 SIEBEL
01/28/2013 SIEBEL
01/28/2013 SIEBEL
01/28/2013 SIEBEL
01/28/2013 SIEBEL
01/28/2013 SIEBEL
01/28/2013 CHARLES Public Web Response Take top cover off and attach pics...CW
13:29:36 WIEDDER
01/28/2013 JANSON There is no play in the input shaft. when i roll the input shaft cc and ccw the
Public Web Update
13:24:40 TAYLOR input shaft bearing makes noise.
01/28/2013 CHARLES
Public Web Response Do you have any play in the input shaft?....CW
13:19:45 WIEDDER
01/28/2013 JANSON
Public Web Update can you attach the procedures please
13:14:39 TAYLOR
i see lots of clutch dust but what i'm concerned with is the wear on the input
shat were the piolot bearing rides. the bearing its self appears to be good as
01/28/2013 JANSON
Public Web Update far as it is not frozeen up. it moves freely. the splines are in good condition.
12:34:15 TAYLOR
the clutch appears to be good. will the input shaft cause the problem that we
have? and should i remove the top cover and inspect internal part?
01/28/2013 SIEBEL
Internal Notes An attachment with filename 'bob 005' has been added.
01/28/2013 SIEBEL
01/28/2013 SIEBEL
01/28/2013 SIEBEL
01/28/2013 SIEBEL
01/28/2013 CHARLES
Public Web Response Yes attach pictures follow procedures in Impact...CW
08:12:53 WIEDDER
transmisson and clutch are out. do you want me to attach pictures as i go
01/26/2013
CHASE JONES Public Web Update through and inspect the components? and where is the inspection
14:11:08
procedure located in impact?
01/25/2013 JANSON there is a recurring intermittent fault mid 128 psid 205 fmi 9 that occurs
Public Web Update
15:51:47 TAYLOR during test drive and always shows inactive. still inspect input and clutch?
01/24/2013 MICHAEL
Public Web Response Follow up with inspection results.
16:49:40 VINCOLI
01/24/2013 SIEBEL
Internal Notes An attachment with filename 'REPORT_79724-1' has been added.
Advise to attach a current job card showing all codes. If none remove the
01/24/2013 MICHAEL
Public Web Response transmission and inspect the clutch and input shaft brg play reporting the
10:26:41 VINCOLI
results.
01/24/2013
BRYAN GIBSON Public Web Update found metal in oil. very fine particles in suspension. not magnetic.
10:02:37
01/23/2013 JEREMIAH
Public Web Response check the oil for metal and also check the filter
16:24:47 BOWLES
spoke with dsm. repair all air leaks on truck. replaced air regulator to tranny
tank. replaced air pressure governor for air compressor. air system good.
01/23/2013 cleared codes and test drove. doesnt seem to want to keep going when
BRYAN GIBSON Public Web Update
16:12:05 pulling to a stop but it does seem to grind and then grab when pulling to a
stop. also has mid 128 psid 205 fmi 9 coming back intermittently after test
drive inactive.
01/22/2013 CHARLES
Public Web Response Send results to your DSM...CW
11:35:43 WIEDDER
01/22/2013 SIEBEL
01/22/2013
BRYAN GIBSON Public Web Update attached results from tests.
11:30:15
Please run clutch actuator test in VCADS, also look at the slip test. If no air
01/11/2013
KENNETH LUND Public Web Response leaks in actuator or in the trans system, and you see slip, you may need to
12:30:50
inspect clutch and input shaft.
01/08/2013 MICHAEL Advise to confirm the issue. Also is there any other issues related to the
Public Web Response
16:15:31 VINCOLI trucks system air pressure?
01/08/2013 SIEBEL
01/08/2013 MICHAEL
Public Web Response Advise to attach the current job card showing all codes.
13:33:25 VINCOLI
01/08/2013 programmed trans with complete software and calibrated driver drove for a
BRIAN KOURIM Public Web Update
11:47:54 few days still does same thing.
01/05/2013 CHARLES
Public Web Response Program it again with complete software, calibrate and road test...CW
11:41:22 WIEDDER
01/05/2013 JANSON Programmed mid 130 and calibrated trans and clutch. Drive took unit for a
10:20:44 TAYLOR week and still complains about the same problem.

SR # 1-1945529481

Sub Area 2: Quality Case Filed Sub-Status: Resolved Created By: DUSTIN YANCEY

Call Back Name: DUSTIN YANCEY Selling Dealer ID:
Contact First Name: DUSTIN Customer #:
Contact Last Name: YANCEY Selling Dealer:
Street Address 2:
City: ASHLAND
State / ZIP: VA / 230053442

Buyer ID: 103717
Buyer Name:
Main Phone #:
Main FAX #:
Street Address 1:
Street Address 2:
City: PROVIDENCE FORGE
State / ZIP: VA /

Rear axle: RT1857SM
Gearbox:

Other Details
Part #:
Misc Part #:
Error Code #:
Technical
Remarks:
Summary
US07 I-Shift Transmission inop
trans stuck in gear stallled engine apon coming to stop.. NA
Activity Notes
01/15/2013 GREGORY
08:13:15 CHAFFIN
01/15/2013 JEREMIAH
Public Web Response closing case
08:12:14 BOWLES
01/15/2013 RANDY
Public Web Update REQUEST 4 HOURS MASTER TECH DIAG. AND CLOSE CASE. THANKS.
06:32:46 BREWER
01/09/2013 CAROL
Internal Notes replace with reman approved dsm carol whitley
19:17:10 WHITLEY
Replace the transmission. Please order a reman as a replacement and
attach the job card showing any fault codes present when the vehicle arrived
at your facility. Also be sure to record the OE as well as the replacement
01/09/2013 GREGORY unit's model/serial in this eService. Thank you. That would be a warranty
Public Web Response
16:34:29 CHAFFIN question. Did the clutch fail and destroy transmission or the other way
around? The clutch will have to be replaced and flywheel inspected and
replaced if required.Your warranty administator will have to make the call on
coverage.
trouble shoot using GD REMOVED trans found input shaft bearing worn out
01/09/2013 DUSTIN
Public Work Performed (axial & radial play 1/2") clutch is broken. would clutch be cover due to
16:25:03 YANCEY
progressive damage..
PE13-002
VOLVO TRUCK
5/1/2013
QUESTION 4
MY-2008 VT FIELD
REPORTS

SR # 1-1880059161

complete
Sub Area 2: Quality Case Filed Sub-Status: Resolved Created By: JOHN FROST

Call Back Name: JOHN FROST Selling Dealer ID:
Contact First Name: JOHN Customer #:
Contact Last Name: FROST Selling Dealer:
Dealer Name: BERGEY'S TRUCKS Street Address 2:
Street Address 1: 2405 S DELSEA DR Country:
Street Address 2:
City: VINELAND
State / ZIP: NJ / 083607025

Buyer ID: 157456
Buyer Name:
Main Phone #:
Main FAX #:
Street Address 1:
Street Address 2:
City: CEDARVILLE
State / ZIP: NJ /

VIN / Serial #: 4V4LC9KJ28N Rear axle installation: RADD-A4L
Model: VT Engine: D16F500
Product Type: VT HP Description: 475
Rear axle: RTS1857A
Gearbox:
http://argus-css.got.volvo.net/ARGUSVTNA/REPORTS/SRDetails-1-V3C6XL.html 5/1/2013

Other Details
Part #:
Misc Part #:
Error Code #:
Technical
GCW: Tech Rating:
Remarks:
Summary
US07 D16F I-Shift
Customer called to report having a continuing I-Shift issue. Trans at times NA
wont downshift unless manually downshifted and then wont go into nuetral
when stopping (almost ran into car) and on downhills will downshift instead
of "rolling". Customer states also has no eco-roll and no engine brake except
in 3d position with switch held down, then gets maximum engine brake.
Customer does not report and fault codes active or inactive but not sure he
knows how to search codes on driver display. Customer will bring in truck
and we will get plugged into it and check codes, but was wondering if these
symptoms sound familiar and if so can you give us a direction to head in
please? thanx, will update once we check for codes/do perfomance checks.
Activity Notes
11/08/2012 SIEBEL An attachment with filename 'Dell Laser MFP 1815_20121108124456' has
Internal Notes
12:51:36 ADMINISTRATOR been added.
Removed trans, replaced clutch cyl as instructed and reinstalled trans.
performed cal and road tested, complaint corrected with cylinder
11/08/2012
JOHN FROST Public Reopen replacement. released unit to customer. thank you for your help. we are
12:46:01
trying to attach diag sheet to request diag time but wont allow attachments.
can you correct this on your end? thx.
10/31/2012 MICHAEL
Public Web Response No response. Case will be closed.
11:07:58 VINCOLI
10/26/2012 GREGORY
Public Call - Inbound Replace the CCV as discussed and report the results. By phone.
16:46:43 CHAFFIN
Removed trans and checked clutch,press plate and CCA. All in good
10/26/2012 MICHAEL condition, no wear on input shft, and no movement in/out or up/down (less
Public Web Update
16:10:21 WALLER than .001 in endplay).The throwout is very hard to push in- is this normal or
do we need to replace it?
10/24/2012 MICHAEL
Public Web Response No response. Please follow up with requested repair information.
11:09:39 VINCOLI
10/22/2012 Check the clutch and pressure plate and CCA for failures. Check the input
15:10:05 shaft for movement with a dial indicator. Report results.
Internal Notes
Performed calibration test, checked CVU and found air pressure at CVU.
10/22/2012 Replaced CVU as instructed and PSID27 code returned (see attached,
JOHN FROST Public Web Update
15:01:06 shows inactive but thats because tech shut truck off after road test but was
active during road test). Please advise next course of action, thanks
Advise to perform clutch calibration test. Confirm that there is system air
10/16/2012 MICHAEL
Public Web Response pressure at the CVU on the side of the transmission. If so replace the CVU
08:53:16 VINCOLI
following up with the results.
Internal Notes
10/08/2012 MICHAEL
Public Web Response Advise to follow up once the truck arrives at the shop.
17:14:38 VINCOLI
10/08/2012 customer bringing in truck, requested we contact tech support before he got
JOHN FROST Public Work Performed
16:54:58 here. thanks for any assistance in advance.
PE13-002
VOLVO TRUCK
5/1/2013
QUESTION 4
MY-2009 VN FIELD
REPORTS

SR # 1-1264871301

complete
Sub Area 2: Sub-Status: Resolved Created By: BRENDON CARLILE

Call Back Name: BRENDON CARLILE Selling Dealer ID:
Contact First Name: BRENDON Customer #:
Contact Last Name: CARLILE Selling Dealer:
Street Address 1: 3611 IRVING BLVD Country:
Street Address 2:
City: DALLAS
State / ZIP: TX / 752475919

Buyer ID: 453315
Buyer Name:
Main Phone #:
Main FAX #:
Street Address 1:
Street Address 2:
City: COAHOMA
State / ZIP: TX /

Rear axle: RTS1850A
Gearbox:
http://argus-css.got.volvo.net/ARGUSVTNA/REPORTS/SRDetails-1-KX2KXX.html 5/1/2013

Other Details
Part #:
Misc Part #:
Error Code #:
Technical
GCW: Tech Rating:
Remarks:
Summary
DSR/US07/Ishift/Shifting
Hello, I have an I-shift concern here-the customer is complaining that ever Program the Transmission ECU Mid130 and perform Clutch Calibration while
since he had the brake microswitch campaign performed that the truck will connected to central systems and check functions. Advise driver to use
shift slowly when loaded-specifically from first to second (he says it will brakes to hold unit from rolling and not the throttle this is causing the Ppid50
almost roll to a stop before engaging 2nd) and he's also complaing that when code.
coming to a stop the trans downshifts/increases engine speed right at the
point of stopping (he has to press the brake enough to overcome the engine
to stop compltely)-I will attach the job card-Thanks, Brendon
p.s. This truck has sp432-025 open on it-related?
Activity Notes
Thanks for the help- I programmed Mid130 and performed clutch/trans
09/18/2008 BRENDON
Public Web Update calibration then went for test drive with customer and he seemed happy with
08:28:10 CARLILE
it-Delivered unit-Thanks again, Brendon
Program the Transmission ECU Mid130 and perform Clutch Calibration
09/17/2008 while connected to central systems and check functions. Advise driver to
10:21:39 use brakes to hold unit from rolling and not the throttle this is causing the
Ppid50 code.
09/17/2008 SIEBEL

SR # 1-1265331211

SR Type: Service issues - Incident Source: Web SR Owner: BILL HAGA
complete
Sub Area 2: Sub-Status: Resolved Created By: SCOTT BOOZER

Call Back Name: SCOTT BOOZER Selling Dealer ID:
Contact First Name: SCOTT Customer #:
Contact Last Name: BOOZER Selling Dealer:
Dealer Name: GENERAL TRUCK SALES AND SERVICE, INC. Street Address 2:
Street Address 1: 1973 E BROOKS RD Country:
Street Address 2:
City: MEMPHIS
State / ZIP: TN / 381163601

Buyer ID: 453315
Buyer Name:
Main Phone #:
Main FAX #:
Street Address 1:
Street Address 2:
City: COAHOMA
State / ZIP: TX /

Rear axle: RTS1850A
Gearbox:

Other Details
Part #:
Misc Part #:
Error Code #:
Technical
Remarks:
Summary
DSR/US07/Ishift/ Clutch Calibration
Customer brought unit in for I-shift Trans. slow to shift between gears and Connect to central systems and perform a Clutch Calibration.
lundging when comming to a stop, like clutch still engauged customer stated
only started when they had in shop to get recalls done on gear select module
and micro switch bypassed. no fault codes in system at this time. also they
state it only does this under loaded conditions.
Activity Notes
12/09/2008 SCOTT you can close this case customer has not brought truck back to our shop for
Public Web Update
15:36:35 BOOZER this repair
09/19/2008 WILLIAM
Public Web Response Connect to central systems and perform a Clutch Calibration.
14:38:09 HAGA

SR # 1-1275117921

SR Type: Service issues - Incident Source: Web SR Owner: BILL HAGA
complete
Sub Area 2: Sub-Status: Resolved Created By: MARIO ALVARADO

Call Back Name: MARIO ALVARADO Selling Dealer ID:
Contact First Name: MARIO Customer #:
Contact Last Name: ALVARADO Selling Dealer:
Street Address 1: 7950 SW BURNS WAY Country:
Street Address 2:
City: WILSONVILLE
State / ZIP: OR / 970709638

Buyer ID: 390226
Buyer Name:
Main Phone #:
Main FAX #:
Street Address 1:
Street Address 2:
City: TACOMA
State / ZIP: WA /

VIN / Serial #: 4V4NC9EJ49N Rear axle installation: RADD-A4M
Rear axle: RT1857SM
Gearbox:

Other Details
Part #:
Misc Part #:
Error Code #:
Technical
GCW: Tech Rating:
Remarks:
Summary
DSR/Ishift/Unit moves in Neutral
CUSTOMER IS COMPLAINING THAT WHILE THE TRUCK IS IN Release the Unit. This is not possible if the transmission is not engaged in
NEUTRAL, THE TRUCK WANTS TO MOVE. I CHECKED FOR CODES gear.
AND IT DOESN'T HAVE ANY, I ALSO ROAD TESTED THE TRUCK AND I
WASN'T ABLE TO DOPLICATE THE PROBLE. PLEASE GIVE ADVICE.
THANKS
Activity Notes
CUST HAS NOW STATED THAT WHILE BRINGING UNIT IN TO DO B-
11/07/2008 MARIO
Public Web Update SERVICE, TRANS WAS IN DRIVE, UNIT WAS TRYING TO ACCELERATE
23:29:07 ALVARADO
AS CUST WAS APPLYING BRAKES, PLEASE ADVISE
11/07/2008 MARIO
Public Web Update OK! THANKS
22:56:19 ALVARADO
11/07/2008 MARIO IT SHOWS YOU RESPONDED TO MY REQUEST BUT THERE IS NO
Public Web Update
22:51:19 ALVARADO COMMENT, WHAT'S UP?
11/07/2008 WILLIAM Release the Unit. This is not possible if the transmission is not engaged in
Public Web Response
22:11:18 HAGA gear.

SR # 1-1287601001

SR Type: Service issues - Incident Source: Web SR Owner: DAN BAIRD
Sub Area 2: Sub-Status: Resolved Created By: PETE SIMON

Call Back Name: PETE SIMON Selling Dealer ID:
Contact First Name: PETE Customer #:
Contact Last Name: SIMON Selling Dealer:
Street Address 2:
City: DE PERE
State / ZIP: WI / 541159406

Buyer ID: 603919
Buyer Name: BWF LLC/TTI
Main Phone #:
Main FAX #:
Street Address 1: N4954 BAUDRY LN
Street Address 2:
City: FOND DU LAC
State / ZIP: WI / 549379691

VIN / Serial #: 4V4NC9EJX9N Rear axle installation: RADD-A4L
Rear axle: RT1857SM
Gearbox:
Other Details
Part #:
Misc Part #:
Error Code #:
Technical
GCW: Tech Rating:
Remarks:
Summary
US07 I-Shift
truck has i-shift on icy roads clutch doesnt seem to disengage driver says he Check the air line at the clutch control for ice build up and make sure that the
has to stand on brakes to stop,truck tries to push forward. doesnt seem to restrictor is in place, See attachment.
happen every time.seems to suprise driver when it happens.we have had
reports of this from other drivers with i-shift.
trans. had 2 codes mid 130 ppid 50 clutch load on plate fmi 11 3x and sid250
sae j1708/1587 data link fmi 9 1x
Activity Notes
01/16/2009 SIEBEL
Internal Notes An attachment with filename 'Full page fax print' has been added.
01/16/2009 Check the air line at the clutch control for ice build up and make sure that
DANIEL BAIRD Public Response
13:12:18 the restrictor is in place, See attachment.

SR # 1-1302073749

SR Type: Service issues - Incident Source: Phone SR Owner: MATTHEW BEAUCHAMP
Sub Area 2: Sub-Status: Resolved Created By: MATTHEW BEAUCHAMP

Call Back Name: DAN GARDNER Selling Dealer ID:
Contact Last Name: GARDNER Selling Dealer:
Dealer Name: VOLVO TRUCKS OF OMAHA, INC. Street Address 2:
Street Address 1: 11351 S 153RD ST Country:
Street Address 2:
City: OMAHA
State / ZIP: NE / 681384404

Buyer ID: 369746
Buyer Name:
Main Phone #:
Main FAX #:
Street Address 1:
Street Address 2:
City: SIOUX CITY
State / ZIP: IA /

Rear axle: RTS1857A
Gearbox:
Other Details
Part #:
Misc Part #:
Error Code #:
Technical
Remarks:
Summary
US I-Shift failure to go in neutral
Customer complaint of trans. not shifting to neutral. Unable to verify. Advised NA
to check over all grounds and if unable to duplicate release truck at 2 hour
mark.

SR # 1-1310425701

SR Type: Service issues - Incident Source: Web SR Owner: KEN SMALL
Sub Area 2: Sub-Status: Resolved Created By: JIMMY JONES

Call Back Name: JIMMY JONES Selling Dealer ID:
Contact First Name: JIMMY Customer #:
Contact Last Name: JONES Selling Dealer:
Street Address 2:
City: AMARILLO
State / ZIP: TX / 791186960

Buyer ID: 522431
Buyer Name:
Main Phone #:
Main FAX #:
Street Address 1:
Street Address 2:
City: AMARILLO
State / ZIP: TX /

Rear axle: RTS1850A
Gearbox:
Other Details
Part #:
Misc Part #:
Error Code #:
Technical
GCW: Tech Rating:
Remarks:
Summary
DSR/ I-shift
CUSTOMER COMPLAINT OF DELAYS BETWEEN SHIFTS,TRANS STAYS Need to attach codes.
ENGAGED AT STOPS AND LOW AIR TO TRANS ON DISPLAY. CHECKED
AND REPAIRED AIR LEAKS TO TRANS,BUT HAS SEVERAL CODES FOR
TRANS AND OTHER ECU'S.AM ATTACHING CODE LISTCHECKED AND
CLEANED BATTERIES ,OK.PLEASE CHECK AND ADVISE
Activity Notes
05/28/2009 MATTHEW
Public Response 10-4.
16:22:47 BEAUCHAMP
05/28/2009
TOM KEMPF Public Web Update PLEASE CLOSE FOR DIAGNOSTIC TIME OF TWO HOURS..
16:15:03
PERFORM G/D AND HAD NOTHING CONCLUSIVE SHOW UP.
RECALIBRATED CLUTCH FUNCTION AND WORK A LITTLE BETTER.
05/28/2009
TOM KEMPF Public Web Update STARTED DOING SAME ON ROAD TEST. REPLACED ACTUATOR
16:09:46
SOLENOID ON SIDE OF TRANS AND WORKED GOOD. ROADTESTED
AND WAS GOOD. LET CUST HAVE BACK.
05/26/2009
DANIEL BAIRD Public Web Response Repair leaks, Test drive and T/S as per GD report back
10:24:36
05/26/2009 SIEBEL
Internal Notes An attachment with filename '771876-2' has been added.
05/26/2009 SIEBEL
Internal Notes An attachment with filename '771876-1' has been added.
05/26/2009 FRANKLIN
Public Response Need to attach codes.
08:26:59 SMALL

SR # 1-1311648225

complete
Sub Area 2: Sub-Status: Resolved Created By: TOM KEMPF

Call Back Name: TOM KEMPF Selling Dealer ID:
Contact Last Name: KEMPF Selling Dealer:
Street Address 2:
City: AMARILLO
State / ZIP: TX / 791186960

Buyer ID: 175571
Buyer Name:
Main Phone #:
Main FAX #:
Street Address 1:
Street Address 2:
City: AMARILLO
State / ZIP: TX /

VIN / Serial #: 4V4NC9KK39N Engine Model: VED16
Engine: D16F535
HP Description: 525
Rear axle: RTS1850A

Gearbox:
Other Details
Part #:
Misc Part #:
Error Code #:
Technical
GCW: Tech Rating:
Remarks:
Summary
DSR-US I shift
CUST BROUGHT TRUCK IN WITH COMPLAINT CLUTCH WILL NOT gkhl
DISENGAGE WHEN STOPPING. CHECKED OUT AND RECALIBRATED
CLUTCH AND STILL WAS NOT WORKING RIGHT. REMOVED
ACTUATOR SOLENOID AND FOUND PEICE OF METAL ON SOLENOID.
LOOKS TO BE SOME TYPE OF CLIP. PICS ARE WITH CASE. PLEASE
ADVISE.
Activity Notes
12/31/2009
DANIEL BAIRD Internal Response gkhl
15:30:54
12/31/2009
TOM KEMPF Public Web Update REPLACED SELONOID AND WORKED OK PLEASE CLOSE
14:52:50
05/29/2009 KEVIN
Public Web Response replace solenoid valve.
19:00:20 CHERNUTAN
05/29/2009 SIEBEL
Internal Notes An attachment with filename 'RO771935-4' has been added.
05/29/2009 SIEBEL
05/29/2009 SIEBEL
Internal Notes An attachment with filename 'RO771395' has been added.
05/29/2009 SIEBEL

SR # 1-1323223555

Sub Area 2: Sub-Status: Resolved Created By: GRIF WILDER

Call Back Name: GRIF WILDER Selling Dealer ID:
Contact First Name: GRIF Customer #:
Contact Last Name: WILDER Selling Dealer:
Street Address 1: 1110 E VILAS RD Country:
Street Address 2:
City: MEDFORD
State / ZIP: OR / 975029470

Buyer ID: 382241
Buyer Name:
Main Phone #:
Main FAX #:
Street Address 1:
Street Address 2:
City: MOUNT JULIET
State / ZIP: TN /

Product Type: VNL Rear axle installation: RADD-A4M
Engine: D13F485
HP Description: 475
Rear axle: RT1857SM

Gearbox:
Other Details
Part #:
Misc Part #:
Error Code #:
Technical
Remarks:
Summary
DSR US I-shift clutch
complaint. when comming up to stop there is a four sec sounds to me like the clutch needs to be calibrated and then see if it will do it
delay for clutch disegagement, while shifting auto or
manual there is a four sec delay, up shift or down shift.
please advise.
Activity Notes
07/20/2009 JEREMIAH
Public Web Response replace the clutch actuator and then recal again
13:01:41 BOWLES
07/20/2009 performed clutch calibration. now clutch wont releice truck wont stop unless
GRIF WILDER Public Web Update
12:57:33 i shut key off. please advise.
07/20/2009 JEREMIAH sounds to me like the clutch needs to be calibrated and then see if it will do
Public Web Response
12:10:27 BOWLES it
07/20/2009 has two inactive codes. mid 130, ppid 50, fmi 0. 2 accounts. mid130, ppid
GRIF WILDER Public Web Update
11:54:26 50, fmi 11 with 19 counts.

SR # 1-1325077038

SR Type: Service issues - Incident Source: Phone SR Owner: MATTHEW BEAUCHAMP
SR Area: Technical Func. Group: 4312-housing; clutch casing SR Group: NA - Truck - Technical Support
Sub Area: Dealer Contact Status: Closed SR Closed:
Sub Area 2: Sub-Status: Resolved Created By: MATTHEW BEAUCHAMP

Call Back Name: TRAVIS GOSSARD Selling Dealer ID:
Contact First Name: TRAVIS Customer #:
Contact Last Name: GOSSARD Selling Dealer:
Dealer Name: TRUCK ENTERPRISES HAGERSTOWN, INC. Street Address 2:
Street Address 1: 18216 MAUGANS AVE Country:
Street Address 2:
City: HAGERSTOWN
State / ZIP: MD / 217401665

Buyer ID: 285687
Buyer Name:
Main Phone #:
Main FAX #:
Street Address 1:
Street Address 2:
City: RUSSELLVILLE
State / ZIP: AR /

Rear axle: RT1857SM
Gearbox:
Other Details
Part #:
Misc Part #:
Error Code #:
Technical
Remarks:
Summary
US I-Shift clutch solenoid
Air supply fitting on clutch solenoid was replaced and now clutch doesn't NA
release when coming to a stop. Travis said he talked with Vern and was
instructed to recal the clutch. That didn't fix it. Instructed to replace the clutch
solenoid. 1.0 approved.

SR # 1-1336757061

SR Area: Technical Func. Group: 4122-release fork SR Group: NA - Truck - Technical Support
Sub Area 2: Sub-Status: Resolved Created By: STEVE EMERY

Call Back Name: STEVE EMERY Selling Dealer ID:
Contact Last Name: EMERY Selling Dealer:
Street Address 1: 1200 NE LOOP 820 Country:
Street Address 2:
City: FORT WORTH
State / ZIP: TX / 761061743

Buyer ID:
Buyer Name:
Main Phone #:
Main FAX #:
Street Address 1:
Street Address 2:
City:
State / ZIP:
Country:

Rear axle: RTS1850A
Gearbox:
Other Details
Part #:
Misc Part #:
Error Code #:
Technical
Remarks:
Summary
I-Shift
Customer complaint was for the I-Shift taking a long time to shift.Checked If air psi and slave cylnder all look good then it is a problem with the CCA
codes.Found no codes in the trans ecu or the engine ecu.Test drove the (Clutch Control Assy) See I-Shift Design and Function in Smart Works.
truck.When the trans goes to shift to any higher gear,the engine rpm will stay
at or over 1500 rpm for at least two seconds and then throttle control will
come back.The harder you get into the throttle the higher the rpm will stay.I
also noticed that when I go to stop,the engine will lug down hard and keep
trying to pull for a couple of seconds before the clutch disengages.It will
scare the crap out of you if you're not expexting it.I wasn't and I almost ran
thru the shop gate.There are no air leaks on the trans and all tests using
vcads look ok.Checked codes again after test drive and there are still no
codes in the trans or engine.Also I watched the brake switch signal to the
trans and it is working ok.engine rpm and output shaft speed look ok
also.Any help would be appreciated.Thanks for your time.Steve.
Activity Notes
09/14/2009 WAYNE
Public Web Update REPLACED CLUTCH ACTUATOR.ALL IS WELL.PLEASE CLOSE.
09:40:01 OWENS
09/09/2009 DANIEL If air psi and slave cylnder all look good then it is a problem with the CCA
Public Response
08:15:42 BAIRD (Clutch Control Assy) See I-Shift Design and Function in Smart Works.

SR # 1-1341335471

complete
Sub Area 2: Sub-Status: Resolved Created By: JED ALLISON

Call Back Name: JED ALLISON Selling Dealer ID:
Contact First Name: JED Customer #:
Contact Last Name: ALLISON Selling Dealer:
Dealer Name: WORLDWIDE EQUIPMENT OF OHIO, INC. Street Address 2:
Street Address 1: 10649 EVENDALE DR Country:
Street Address 2:
City: CINCINNATI
State / ZIP: OH / 452412517

Buyer ID: 521799
Buyer Name:
Main Phone #:
Main FAX #:
Street Address 1:
Street Address 2:
City: BURR RIDGE
State / ZIP: IL /

Rear axle: RT1857SM
Gearbox:

Other Details
Part #:
Misc Part #:
Error Code #:
Technical
GCW: Tech Rating:
Remarks:
Summary
DSR-US Is shift
when driving unit and coming to a stop unit does not want to stop. have to Need to make sure we have proper air pressure to the solenoid valve on side
stand on brakes to get to stop. seems to be worse on sudden braking rather of tranmssion if ok then need to replace clutch solenoid valve on side of
than rolling stops. the engine never stalls when you do get stopped. two transmission
inactive codes in tecu, mid 130 sid 250 fmi 9 count 5 mid 130 ppid 50 fmi11
count 1, i am not familiar with the i shift. where do we go from here?
Activity Notes
installed the new solinoid valve and recalibrated the clutch as requested.
09/29/2009 HEATH
Public Web Update Test drove unit again and it is working properly. can you close with 2.5 hrs
10:43:49 DEPEW
2.0 for diagnostic and 0.5 for the second test drive 2.5 total ?? Thanks
09/25/2009 KEVIN
Public Web Response would perform a clutch calibration to confirm repair
12:17:14 CHERNUTAN
had 120 psi of air pressure to solenoid valve spec says 95-145psi. ordered
09/25/2009
JED ALLISON Public Web Update solenoid valve. does anything need to be recalibrated or learned in computer
11:27:37
after replacement?
Need to make sure we have proper air pressure to the solenoid valve on side
09/25/2009 KEVIN
Public Web Response of transmission if ok then need to replace clutch solenoid valve on side of
10:06:53 CHERNUTAN
transmission

SR # 1-1348070461

Sub Area 2: Sub-Status: Resolved Created By: TERRY COOK

Call Back Name: TERRY COOK Selling Dealer ID:
Contact First Name: TERRY Customer #:
Contact Last Name: COOK Selling Dealer:
Street Address 1: 5140 COMMERCE DR Country:
Street Address 2:
City: BALDWIN PARK
State / ZIP: CA / 917061450

Buyer ID: 509000
Buyer Name:
Main Phone #:
Main FAX #:
Street Address 1:
Street Address 2:
City: LOS ANGELES
State / ZIP: CA /

VIN / Serial #: 4V4N19EJ09N Rear axle installation: RAD-A2L
Rear axle: RS1045SM
Gearbox:
Other Details
Part #:
Misc Part #:
Error Code #:
Technical
Remarks:
Summary
DSR/Ishift
TRUCK CAME IN FOR COMPLAINT "TRUCK STILL WANTING TO GO Need to perform clutch calibration and check function of the clutch.
WHEN COMING TO A STOP." IT HAS AN I-SHIFT TRANSMISSION, PULL
FAULT CODES, FOUND MID 130, PPID 50, FMI 11. WHAT TESTS
SHOULD I PERFORM OR WHAT SHOULD I LOOK FOR?
Activity Notes
10/20/2009 TERRY THIS SOLVED THE ISSUE. WE CAN CLOSE THIS OUT. THANKS FOR
Public Web Update
10:47:41 COOK YOUR HELP.
10/19/2009 WILLIAM
Public Web Response Yes
11:09:51 HAGA
10/19/2009 TERRY i was just going to get back to you with that part number..so order that part
Public Web Update
10:48:05 COOK number
10/19/2009 FRANKLIN
Public Web Response no part # is 21301883 Solenoid valve
10:42:10 SMALL
10/19/2009 TERRY the part number we replaced was 21320923 which is a clutch cylinder when i
Public Web Update
10:37:02 COOK just searched through impact 3.0
10/16/2009 KEVIN Are you sure you didnt change the wrong part? transmission dont need to be
Public Web Response
15:17:32 CHERNUTAN removed to change the actuator on side of the transmission..
THE TRANSMISSION WAS REMOVED AND THE CLUTCH ACTUATOR
10/16/2009 TERRY WAS REPLACED AND CALIBRATED. ROAD TESTED THE VEHICLE AND
Public Web Update
14:56:01 COOK THE TRANSMISSION STILL PUSHED THE VEHICLE WHEN TRYING TO
STOP THE TRUCK. WHAT SHOULD BE CHECKED NEXT?
10/15/2009 JEREMIAH
Public Web Response replace the clutch actuator and advise
12:57:27 BOWLES
TRUCK STILL WANTING TO PULL WHILE STOPPING, PERFORMED
PWM VALVE CLUTCH TEST, FOUND FAST DISENGAGING WAY OUT OF
10/15/2009 TERRY SPECS @ 990 MS WHEN SUPPOSED TO BE WITHIN 60-240 MS. ALL
Public Web Update
11:43:07 COOK OTHER SLOW AND FAST ENGAGINGS WERE WITHIN SPECS. COULD
THIS BE THE CLUTCH ACTUATOR? WHAT DO YOU THINK.... ITS STILL
STAYING ENGAGED.
10/14/2009 WILLIAM
Public Web Response Yes, Perform Both.
11:15:35 HAGA
10/14/2009 TERRY did you want me to check function of clutch with computer, if so what test, or
Public Web Update
11:11:46 COOK a road test to check clutch
10/14/2009 WILLIAM
Public Web Response Need to perform clutch calibration and check function of the clutch.
10:39:10 HAGA

SR # 1-1349643581

Sub Area 2: Sub-Status: Resolved Created By: JEREMY MORRISON

Call Back Name: JEREMY MORRISON Selling Dealer ID:
Contact First Name: JEREMY Customer #:
Contact Last Name: MORRISON Selling Dealer:
Dealer Name: VOLUNTEER VOLVO AND GMC, INC. Street Address 2:
Street Address 1: 2017 E 23RD ST Country:
Street Address 2:
City: CHATTANOOGA
State / ZIP: TN / 374045807

Buyer ID: 576629
Buyer Name:
Main Phone #:
Main FAX #:
Street Address 1:
Street Address 2:
City: CRANBURY
State / ZIP: NJ /

Rear axle: RTS1857A
Gearbox:
Other Details
Part #:
Misc Part #:
Error Code #:
Technical
GCW: Tech Rating:
Remarks:
Summary
DSR US I-Shift Clutch
Unit came in for hard shifting, and the clutch doesn't want to disengage when Advise to remove the incorrect fitting and install the correct one.
stopping. Driver says the unit shifts slowly and will not down shift at a stop.
Driver had the air fitting at the clutch control valve replaced at another
dealer. He said the problem started after that. It is not the correct fitting. I will
take a picture and attach it to case. No codes for clutch or transmission.
Activity Notes
10/21/2009 JEREMY
Public Web Update Replaced fitting and line, test drove. Problem fixed thanks.
15:25:09 MORRISON
10/20/2009 MICHAEL
Public Web Response Advise to remove the incorrect fitting and install the correct one.
11:13:36 VINCOLI
10/20/2009 SIEBEL
Internal Notes An attachment with filename 'Rice 001' has been added.

SR # 1-1349918641

SR Area: Technical Func. Group: 4151-electronic control unit SR Group: NA - Truck - Technical Support
Sub Area 2: Sub-Status: Resolved Created By: THOMAS MAXWELL

Call Back Name: THOMAS MAXWELL Selling Dealer ID:
Contact First Name: THOMAS Customer #:
Contact Last Name: MAXWELL Selling Dealer:
Street Address 2:
City: SIOUX FALLS
State / ZIP: SD / 571040553

Buyer ID: 590742
Buyer Name:
Main Phone #:
Main FAX #:
Street Address 1:
Street Address 2:
City: KANARANZI
State / ZIP: MN /

Rear axle: RTS1857A
Gearbox:
Other Details
Part #:
Misc Part #:
Error Code #:
Technical
GCW: Tech Rating:
Remarks:
Summary
DSR US I-Shift Code
the complaint is - when tring to stop -truck continues to pull .also trans Advise to calibrate the clutch. Report the results.
shifting ireratic -codes are mid 130 ppid 50 clutch load on plate fmi 11
unidentifiable error. 14 counts.. also has mid 130 sid 250fmi 9 counts 4.
data..
Activity Notes
10/21/2009 KEVIN
Public Web Response will send case to close
13:52:48 CHERNUTAN
10/21/2009 THOMAS replaced actuator-road tested -shift good and clutch disengages when
Public Web Update
13:44:36 MAXWELL stopping- all ok now
10/20/2009 JEREMIAH
Public Web Response replace clutch actuator
16:54:35 BOWLES
10/20/2009 THOMAS test drove trk-still trys to pull sometimes when stopping. i did recalibrate
Public Web Update
16:50:26 MAXWELL clutch
10/20/2009 MICHAEL
Public Web Response Advise to calibrate the clutch. Report the results.
15:24:47 VINCOLI

SR # 1-1355049681

complete

Street Address 2:
City: SPARKS
State / ZIP: NV / 894316541

Buyer ID: 282571
Buyer Name: SNOOZIE SHAVINGS, INC.
Main Phone #: 7074646186
Main FAX #:
Street Address 1: 525 ELK VALLEY RD
Street Address 2:
City: CRESCENT CITY
State / ZIP: CA / 955319460

Engine: D13F485
HP Description: 475
Rear axle: RT1857SM

Gearbox:
Other Details
Part #:
Misc Part #:
Error Code #:
Technical
Remarks:
Summary
US I-Shift clutch not releasing
The truck came into the shop compliaining of shifting troubles and the truck Replace the clutch solenoid on the passenger's side of transmission.
not wanting to come out of gear at a stop. Test drove truck and the truck
would stay in a gear for a second or two before shifting to the next gear. Also
when coming up to a stop the clutch does not want to release. Hooked up
the laptop and performed the clutch cylinder test and all tests passed. There
are no active transmission codes. We suspect the clutch actuator is at fault
due to prior history with these. Do you want us to replace it?
Activity Notes
Replaced the clutch actuator and the problem is solved. The truck now shifts
11/04/2009 BRIAN
Public Web Update properly and the clutch will now disengage when coming up to a stop. Total
12:39:29 SHORE
time 2.3 hours.
11/04/2009 MATTHEW
Public Response Replace the clutch solenoid on the passenger's side of transmission.
11:14:49 BEAUCHAMP

SR # 1-1356396087

SR Type: Service issues - Incident Source: Phone SR Owner: FRANKLIN SMALL
Sub Area: Dealer Contact Status: Closed SR Closed:
Sub Area 2: Sub-Status: Resolved Created By: FRANKLIN SMALL

Call Back Name: RANDY MARSTON Selling Dealer ID:
Contact First Name: RANDY Customer #:
Contact Last Name: MARSTON Selling Dealer:
Dealer Name: BRUCKNER TRUCK SALES Street Address 2:
Street Address 1: 4520 NORTHWEST FWY Country:
Street Address 2:
City: WICHITA FALLS
State / ZIP: TX / 763064529

Buyer ID: 390224
Buyer Name:
Main Phone #:
Main FAX #:
Street Address 1:
Street Address 2:
City: PLAINVIEW
State / ZIP: TX /

Rear axle: RT1857SM
Gearbox:
Other Details
Part #:
Misc Part #:
Error Code #:
Technical
Remarks:
Summary
I-SHIFT
Tech states that truck comes to a stop and truck still wanting to go. Advised trck to remove air fitting at clutch selonoid to check for trash or filter
Customer states that truck was just at another shop for same problem. Truck turned.
has inactive code for mid130 ppid50 fmi11.
Activity Notes
11/06/2009 KEVIN Tech states that the screen looks clean. instructed tech to change clutch
Internal Response
11:39:26 CHERNUTAN solenoid
11/06/2009 FRANKLIN Advised trck to remove air fitting at clutch selonoid to check for trash or filter
Internal Response
10:47:25 SMALL turned.

SR # 1-1371652821

complete

Street Address 2:
City: NEW HAVEN
State / ZIP: IN / 467749495

Buyer ID: 175571
Buyer Name:
Main Phone #:
Main FAX #:
Street Address 1:
Street Address 2:
City: AMARILLO
State / ZIP: TX /

Rear axle: RTS1850A
Gearbox:

Other Details
Part #:
Misc Part #:
Error Code #:
Technical
GCW: Tech Rating:
Remarks:
Summary
DSR-US I-Shift-clutch
The driver states that clutch wont release under load. Keeps trying to drive Replace clutch valve solenoid on side of transmission.
truck. preformed several clutch tests.look at attached items. Looks like clutch
is ok.but see prob in clutch valve. Do I order whole vale assembly? Or What
do you recommend. PWM Valve test has prob in fast disengagement.
Activity Notes
12/28/2009 KEVIN seeing 2 in Memphis 4 in Chicago 3 in balitimore 5 in Reno and 29 in
Public Web Response
12:31:43 CHERNUTAN Columbus
12/28/2009 KEVIN
Public Web Response 21008347 Solenoid valve
12:24:38 CHERNUTAN
12/28/2009 I took part number off valve and parts dept says part is not avaiable. now
SHANE BENSON Public Web Update
12:24:36 what?
12/28/2009
SHANE BENSON Public Web Update Parts cant locate part number. Do you have one?
12:19:05
12/28/2009 KEVIN
Public Web Response Replace clutch valve solenoid on side of transmission.
12:16:03 CHERNUTAN
12/28/2009 SIEBEL
Internal Notes An attachment with filename '553535 MORE VCADS' has been added.
12/28/2009 SIEBEL
Internal Notes An attachment with filename '553535 VCADS' has been added.

SR # 1-1388486261


Street Address 2:
City: ALSIP
State / ZIP: IL / 608033232

Buyer ID: 577010
Buyer Name: "
Main Phone #:
Main FAX #:
Street Address 1:
Street Address 2:
City: WILLOW SPRINGS
State / ZIP: IL /

Rear axle: RT1857SM
Gearbox:
Other Details
Part #:
Misc Part #:
Error Code #:
Technical
GCW: Tech Rating:
Remarks:
Summary
US I-Shift "delayed shifting"
unit came in with complaint of trans has delayed shifting, and surging at stop. If you are saying that when you come to a stop it's like the trans is still trying
road tested and verified complaint. i did the trans and clutch recalibration and to pull the turck like the clutch isn't released then would try a clutch solenoid
still has same issue. what do you suggest? and report results.
Activity Notes
If you are saying that when you come to a stop it's like the trans is still trying
02/23/2010 MATTHEW
Public Response to pull the turck like the clutch isn't released then would try a clutch solenoid
13:20:04 BEAUCHAMP
and report results.

SR # 1-1414577861

Sub Area 2: Sub-Status: Resolved Created By: MARK SALZL

Call Back Name: MARK SALZL Selling Dealer ID:
Contact Last Name: SALZL Selling Dealer:
Street Address 2:
City: SAUK RAPIDS
State / ZIP: MN / 563792520

Buyer ID: 85489
Buyer Name:
Main Phone #:
Main FAX #:
Street Address 1:
Street Address 2:
City: DETROIT LAKES
State / ZIP: MN /

Engine: D13F485
HP Description: 475
Rear axle: RT1857SM

Gearbox:
Other Details
Part #:
Misc Part #:
Error Code #:
Technical
GCW: Tech Rating:
Remarks:
Summary
DSR US I-Shift
this truck has an i-shift in it, the transmission was replaced last year for the Advise to perform the MID130 "straight program" then perform the "Clutch
truck pushing when it would come to a stop. everything worked fine till 4/3/10 Calibration".
and the same problem began to occur again, we updated software at that
time. the driver has to shift to nuetral when the trailer is unloaded and pulling
up to a stop, loaded the problem is less/ almost never. there are 3 hits for dtc
mid130 ppid50 fmi 11. i test drove and it engages the clutch but quit hard, i
am bobtailing. do you have any sugestions
Activity Notes
05/18/2010 MATTHEW
Public Response Sounds good, release truck.
10:02:42 BEAUCHAMP
05/18/2010
MARK SALZL Public Web Update test drove after repairs and everything acts ok.
09:52:21
05/17/2010 MATTHEW
Public Response Don't think related but let's fix exhaust leak and test drive to be sure.
12:40:05 BEAUCHAMP
reprogrammed transmission and recalibrated clutch, test drove truck again
05/17/2010 and it is still making hard down shifts when coming to a stop, the truck has a
MARK SALZL Public Web Update
11:39:32 massive exhaust leak, that we are fixing, the exhaust doesn't feel like it is
helping to slow the truck, could these problems be related?
05/17/2010 MICHAEL Advise to perform the MID130 "straight program" then perform the "Clutch
Public Web Response
10:38:09 VINCOLI Calibration".

SR # 1-1459732461


Street Address 2:
City: TUPELO

Buyer ID: 470812
Buyer Name: .
Main Phone #:
Main FAX #:
Street Address 1:
Street Address 2:
City: FULTON
State / ZIP: MS /

Chassis Number: 280022 Cab Size: 670
VIN / Serial #: 4V4NC9EJ59N280022 Engine Model: D13
Engine: D13F485
HP Description: 475
Rear axle: RT1857SM

Gearbox:
Other Details
Part #:
Misc Part #:
Error Code #:
Technical
GCW: Tech Rating:
Remarks:
Summary
US07 I-Shift psid27
customer Cooley Transport- customer complaint of when coming to a stop Replace the clutch cylinde ron the transmission input shaft.
the truck will lunge forward. also when in reverse or turning with a heavy load
the transmission will go to neutral and will have to get in and out of the
throttle to get back in gear. road tested and verified truck lunging at a stop.
could not duplicate the problem in reverse or turning with heavy load.
checked fault codes and found mid 130 ppid 50 fmi 11 inactive 2 times and
code mid 128 psid 27 fmi 8 active 1 count. went through GD for active fault
code and was lead to no problem found and to rerun diagnostics. thanks.
Activity Notes
09/28/2010 DOUG replaced actuator and cleared all codes. road tested and no faults returned
Public Web Update
08:53:19 STARLING and transmission was shifting properly. thanks for the help.
09/27/2010 FRANKLIN
Public Web Response replace the actuator on side of transmission.
15:52:45 SMALL
removed transmission and replaced clutch actuator on transmission input
09/27/2010 DOUG shaft. reassembled and calibrated clutch and trans. still have active fault mid
Public Web Update
15:48:17 STARLING 128 psid 27 fmi 8 active 1 time. calibrated clutch again just to make sure it
took, still has code. could programming be the issue?
09/24/2010 MATTHEW
Public Response Replace the clutch cylinder on the transmission input shaft.
09:16:03 BEAUCHAMP

SR # 1-1466793991

complete
Sub Area 2: Sub-Status: Resolved Created By: BRYAN WILDEY

Call Back Name: BRYAN WILDEY Selling Dealer ID:
Contact First Name: BRYAN Customer #:
Contact Last Name: WILDEY Selling Dealer:
Dealer Name: SHELDON TRUCKS, INC. Street Address 2:
Street Address 1: 137 AVENUE A Country:
Street Address 2:
City: WILLISTON
State / ZIP: VT / 054957506

Buyer ID: 204231
Buyer Name:
Main Phone #:
Main FAX #:
Street Address 1:
Street Address 2:
City: SAINT ALBANS
State / ZIP: VT /

Rear axle: RT1857SM
Gearbox:

Other Details
Part #:
Misc Part #:
Error Code #:
Technical
Remarks:
Summary
DSR I shift shifting
Intermittently transmission won’t shift to neutral or truck will try to keep check to make sure we have proper air pressure to the clutch solenoid
driving throw an intersession when brake applied. Has been in shop for this a actuator on right side of transmission. If so then replace clutch solenoid
couple of times for this. Have tested brake light switch recalibrated Trans actuator.
and clutch
Activity Notes
check to make sure we have proper air pressure to the clutch solenoid
10/13/2010 KEVIN
Public Web Response actuator on right side of transmission. If so then replace clutch solenoid
08:33:10 CHERNUTAN
actuator.

SR # 1-1477635811

complete
Sub Area 2: Sub-Status: Resolved Created By: RON YESSICK

Call Back Name: RON YESSICK Selling Dealer ID:
Contact First Name: RON Customer #:
Contact Last Name: YESSICK Selling Dealer:
Street Address 1: 1200 NE LOOP 820 Country:
Street Address 2:
City: FORT WORTH
State / ZIP: TX / 761061743

Buyer ID: 175571
Buyer Name:
Main Phone #:
Main FAX #:
Street Address 1:
Street Address 2:
City: AMARILLO
State / ZIP: TX /

VIN / Serial #: 4V4NC9KKX9N Rear axle installation: RADD-A4L
Rear axle: RTS1850A
Gearbox:

Other Details
Part #:
Misc Part #:
Error Code #:
Technical
GCW: Tech Rating:
Remarks:
Summary
DSR US I-Shift Noise/Grinding
unit came in for clutch not disenguaging during a stop. and grinding on shifts Advise what codes there are?
from 11th to 12th gears. making noise on downshifts pmv clutch actuator
test, failed fast disengagement test. no air leaks found. could not duplicate
the grinding on shifts. codes are inactive. transmission concerns occured
after campaign was preformed. GD # 7506-350375. please advise.
Activity Notes
11/08/2010 MICHAEL Advise to replace the CVU on the side of the transmission. Report the
Public Web Response
22:16:58 VINCOLI results.
11/08/2010 SIEBEL
11/08/2010 mid 130 ppid 50 fmi 11 inactive 2 count.mid 130 sid 250 fmi9 inactive 2
BILLY HESS Public Web Update
22:07:23 count.vcads job card attached
11/08/2010 MICHAEL
Public Web Response Advise what codes there are?
22:05:47 VINCOLI

SR # 1-1488498191

complete

Street Address 2:
City: FARGO
State / ZIP: ND / 581046904

Buyer ID: 700266
Buyer Name:
Main Phone #:
Main FAX #:
Street Address 1:
Street Address 2:
City: AVA
State / ZIP: MO /

Rear axle: RT1857SM
Gearbox:

Other Details
Part #:
Error Code #:

Claim #:
Goodwill #:
Km / Hr / Mi: 272125
Unit: Mi
Summary
5555D / TOM SAUNDERS / erratic operation [FOLTZ] QAG 7554-829
Tim Hayes. The driver complaint on this Foltz truck is that the engine is n/a
surging at an idle. We test drove and found that the clutch will not disengage
at an idle while the truck is in gear. Please advise. attatched job card but
only codes is mid 130 ppid 50 for trans.
Activity Notes
12/10/2010
TIMOTHY HAYES Internal Response n/a
08:20:51
12/10/2010 SIEBEL An attachment with filename 'QAG Report 7554-829 AMT Clutch Fails To
Internal Notes
08:20:46 ADMINISTRATOR Fully Disengage At Times pdf' has been added.
12/08/2010 SIEBEL
12/08/2010
TOM SAUNDERS Public Web Update Tim Added pic of new transmission tag.
15:18:49
Tom, it sounds like you misunderstood what I was asking. I need to know
12/02/2010 what the pressure reading is when VCADS first "sees" the brake application.
13:45:20 Please provide the replacement transmission model and serial number.
~Tim
Tim. upon the test drive the brake application guage registered when
applying the brake. We performed a clutch drag, pull, cylinder and wear test
12/02/2010 and all seemed to be ok. To expedite this repair promply I called Don at
09:03:57 Foltz and advised what we found and he gave us the ok to pull the
transmission and clutch down. We did so and found the springs in the clutch
were loose and the input shaft on the transmission loose.
Tom, maybe we have another failed brake pressure switch… first check and
make sure that the redundant switch has been removed. It would be located
at the pedal. Then make sure the jumper wire is there. Then check what the
12/01/2010
TIMOTHY HAYES Public Web Response brake application pressure is when VCADS "sees" the brake pedal
16:59:03
depressed. I believe it is operation 3845-08-03-01 - Brake Contacts, Test
where a green light comes on when it "sees" the brake applied. I believe
that Foltz has a brake application pressure gauge in the dash. ~Tim
12/01/2010 SIEBEL

SR # 1-1493097171

Sub Area 2: Sub-Status: Resolved Created By: DAVID RANDANT

Call Back Name: DAVID RANDANT Selling Dealer ID:
Contact First Name: DAVID Customer #:
Contact Last Name: RANDANT Selling Dealer:
Dealer Name: GATEWAY INDUSTRIAL POWER, INC. Street Address 2:
Street Address 1: 921 FOURNIE LN Country:
Street Address 2:
City: COLLINSVILLE
State / ZIP: IL / 622347430

Buyer ID: 594876
Buyer Name:
Main Phone #:
Main FAX #:
Street Address 1:
Street Address 2:
City: MADISON
State / ZIP: IL /

Engine: D13F485
HP Description: 475
Rear axle: RT1857SM

Gearbox:
Other Details
Part #:
Misc Part #:
Error Code #:
Technical
Remarks:
Summary
DSR/Ishift/ Clutch
complaint of truck lunge or jumping forward.has inactive code mid 130 psid Remove the transmission and check the clutch and actuator.
27 fmi8.has previous case #1-1491912631 in which cvu was replaced and
software was updated.followed guided diagnostics for code.performed leak
test.results of leak test were 1.303 both before and after.spec is between
1.244 and 1.323.also performed clutch performanse test.fast disengagement
was 254.0 ms spec is 60-240 ms.slow disengagement was 1010 spes is
300-1500.fast engagement was 300 spec is 60-240.slow engagement was
1030 spec 300-1500.next step in guided diagnostics is to remove
transmission.when i click on repair instructions and it goes to impact,it shows
technical error 2010-12-14-010334.i believe the procedure is to pull trans
and check for damaged clutch components.any help will be appreciated.
Activity Notes
Replaced clutch actuator and control valve as discussed. Reassembled and
12/18/2010
JIM MUFFO Public Web Update road tested with no issues or codes. Please close case for warranty
13:53:09
submittal. Thanks. jm
12/14/2010 KEVIN
Public Web Response ok advise after repair has been made
12:26:26 CHERNUTAN
The CVU is the current part # 21462376, Per Ben Deemer we are replacing
12/14/2010
LARRY KING Public Web Update both the acuator and the control valve as a pair. The parts are on order next
11:57:13
day air.
12/14/2010, 11:04 AM Ben Deemer/DSM called regarding the status of this
12/14/2010 TIMOTHY repair… reviewed the fact that it fails the fast engage/disengage after
Public Web Response
11:41:09 HAYES replacing the CVU on the previous eService… agreed that the shop needs to
replace the CCA and CVU also as it is not the current part. ~Tim
12/14/2010 KEVIN Has the CVU been replaced on side of transmission? If not then lets go that
Public Web Response
09:44:42 CHERNUTAN direction road test and report back results.
removed transmission.do not see any visible problem with clutch or
12/14/2010 DAVID
Public Web Update actuator.are there any test or procedures to check actuator,if so could you
00:19:52 RANDANT
give me info where i might find them.
12/13/2010 WILLIAM Public Web Response Remove the transmission and check the clutch and actuator.
19:42:12 HAGA
12/13/2010 DAVID
Public Work Performed followed gd and performed clutch leak test
19:32:14 RANDANT

SR # 1-1513062511


Street Address 2:
City: ALSIP
State / ZIP: IL / 608033232

Buyer ID:
Buyer Name:
Main Phone #:
Main FAX #:
Street Address 1:
Street Address 2:
City:
State / ZIP:
Country:

Chassis Series: N Rear axle installation: RADD-A4L
Chassis Number: Engine: D13F485
Registration #: Rear axle: RT1857SM
VIN / Serial #: 4V4NC9EJ19N Gearshifting system: GSS-AGS
Model: VNL Transmission or ATO2512C
Product Type: VNL Gearbox:
Other Details
Part #:
Misc Part #:
Error Code #:
Technical
GCW: Tech Rating:
Remarks:
Summary
DSR/US07/Ishift/Transmission Pulling through the brakes
unit came in with customer complant of trans wont stop. with foot on brake NA
trans still tries to go forward, and at times has hard time downshifting. i have
no codes present. this unit was in the shop in november of 2010, and about
70,000 miles ago. i replaced the cvu and cca. at the time the truck was in the
shop it was here for the same reason it is here today for. the unit will act up
when cold but when hot it will not. where should i start from????
Activity Notes
Calibrated the TECU and Clutch, Road test and see if the issue will
01/28/2011 WILLIAM
Public Web Response duplicate. Check the air supply to the TECU is 120 psi and clean. Verify air
12:51:39 HAGA
pressure to the CCA.
01/28/2011
ERIC SMITH Public Work Performed road tested
11:41:27

SR # 1-1530999451

SR Area: Technical Func. Group: 4312-housing; clutch casing SR Group: NA - Truck - Technical Support
Sub Area 2: Training Opportunity Sub-Status: Resolved Created By: DAVID TWOMEY

Call Back Name: DAVID TWOMEY Selling Dealer ID:
Contact First Name: BILL Customer #:
Contact Last Name: BARRON Selling Dealer:
Dealer Name: ARIZONA TRUCK CENTER, INC. Street Address 2:
Street Address 1: 2402 S 19TH AVE Country:
Street Address 2:
City: PHOENIX
State / ZIP: AZ / 850096931

Buyer ID: 366351
Buyer Name: .
Main Phone #:
Main FAX #:
Street Address 1:
Street Address 2:
City: BURLEY
State / ZIP: ID /

Rear axle: RT1857SM
Transmission or AT2512C
Gearbox:
Other Details
Part #:
Misc Part #:
Error Code #:
Technical
Remarks:
Summary
DSR I Shift
uNIT INTERMITTENLY WILL NOT DISENGAGE FROM GEAR WHEN NA
COMING TO A STOP
Activity Notes
03/09/2011 MATTHEW
Public Web Response Seperate diag time & SRTs then report back so we can close this SR#.
11:15:34 BEAUCHAMP
03/09/2011 Replaced CCA and updated air hose. rd tested truck and now it is operating
LYNN EVANS Public Web Update
11:13:56 properly. thanks.
03/02/2011 MATTHEW
Public Web Response Replace CVU, test drive, report results.
15:13:04 BEAUCHAMP
03/02/2011 BILL
Public Web Update Symptom diagnostics does no cover clutch not disengaging
15:07:30 BARRON
03/02/2011 MICHAEL Advise to use symptom based diagnostics in GD to perform tests. Report the
Public Web Response
10:15:03 VINCOLI results.
YES THE COMPLAINT HAS BEEN VERIFIED, WE ROADTESTED TRUCK
03/02/2011
KEVIN OTT Public Web Update AND CLUTCH DOESN'T DISENGAGE WHEN COMING TO A STOP!
09:39:17
THANKS,KEVIN OTT
03/01/2011 KEVIN most likely the CVU on side of transmission. has the complaint been verified?
Public Web Response
18:43:50 CHERNUTAN what have we checked out?
03/01/2011 DAVID
Public Work Performed UNIT HAS INACTIVE MID 130 PPID 50 FMI 11 LOGGED 5X'S.
16:56:20 TWOMEY

SR # 1-1537144991

complete
Sub Area 2: Sub-Status: Resolved Created By: DICK HAGE

Street Address 2:
City: FARGO
State / ZIP: ND / 581046904

Buyer ID: 85489
Buyer Name:
Main Phone #:
Main FAX #:
Street Address 1:
Street Address 2:
City: DETROIT LAKES
State / ZIP: MN /

Rear axle: RT1857SM
Gearbox:

Other Details
Part #:
Error Code #:

Claim #: 116234577
Goodwill #:
Km / Hr / Mi: 253189
Unit: Mi
Summary
5555D / DICK HAGE / clutch control issue [FOLTZ] QAG 7554-939
this has an i-shift trans, driver states when comming to a stop sign, acts like NA
clutch will not disengage truck keeps creeping through stop sign. I talked to
Tim Hayes will att. the job card on the tests done in xml
Activity Notes
03/18/2011
TOM SAUNDERS Public Web Update CLAIM # IS .
15:27:42
03/18/2011 SIEBEL An attachment with filename 'QAG Report 7554-939 AMT Clutch Will Not
Internal Notes
14:02:41 ADMINISTRATOR Disengage pdf' has been added.
Dick, please advise on the eWarranty claim number that I can have the
03/16/2011
TIMOTHY HAYES Public Web Response return trigger canceled and the unit sent directly to the Reman Center for
09:58:49
evaluation. ~Tim
03/14/2011 SIEBEL
03/14/2011 SIEBEL
Internal Notes An attachment with filename '549 OLD' has been added.
3/14/2011, 8:36 AM Dick Hage/5555D called regarding Foltz clutch issue…
03/14/2011 states the springs are not broken and there is minimal movement on the
09:07:11 input shaft… asked for pics of the springs and to measure the input shaft
play…
Dick, replace the clutch and the trans with one of the units I have provided
03/14/2011
TIMOTHY HAYES Public Web Response you. Please advise on which serial number unit you are using. Thanks!
09:06:30
~Tim
as requested we road tested and never got to act up, was advised to
03/14/2011 remove trans and check clutch. called tim this morning 14th. took pictures
DICK HAGE Public Web Update
08:51:42 and tested input movement. dial ind on end of the input shaft, reads out at
about .022, end play seems ok. sending pics
03/11/2011 SIEBEL
Internal Notes An attachment with filename 'RE Foltz' has been added.
3/11/2011, 4:06 PM spoke with Dick after looking at job card… advised that
I would like to have more information from the driver regarding the
description of the problem and its frequency. Asked Dick to perform several
03/11/2011
TIMOTHY HAYES Public Web Response tests and check the brake application pressure in relation to brake switch
16:09:42
status. Dick will also try to duplicate with a road test and will then remove
the trans to inspect the clutch and input shaft of the trans for excessive
movement. Dick to report findings. ~Tim

03/11/2011 SIEBEL
03/11/2011
DICK HAGE Public Web Update I can but the xml was what tim wanted
15:50:02
03/11/2011 KEVIN
Public Web Response Please attach as a HTML unable to read
15:44:44 CHERNUTAN
03/11/2011 SIEBEL
03/11/2011
DICK HAGE Public Work Performed g diag and tests Tim wanted done
15:26:04

SR # 1-1559565451

Sub Area 2: Sub-Status: Resolved Created By: JAYMON SLAUGH

Call Back Name: JAYMON SLAUGH Selling Dealer ID:
Contact First Name: JAYMON Customer #:
Contact Last Name: SLAUGH Selling Dealer:
Dealer Name: MOUNTAIN WEST TRUCK CENTER Street Address 2:
Street Address 1: 407 E ENTERPRISE DR Country:
Street Address 2:
City: SAINT GEORGE
State / ZIP: UT / 847904206

Buyer ID: 366351
Buyer Name: .
Main Phone #:
Main FAX #:
Street Address 1:
Street Address 2:
City: BURLEY
State / ZIP: ID /

Rear axle: RT1857SM
Gearbox:
Other Details
Part #:
Misc Part #:
Error Code #:
Technical
GCW: Tech Rating:
Remarks:
Summary
DSR/US07/Ishift/Clutch Pulling
Driver complains when coming to a stop, clutch does not always disengage NA
and truck keeps trying to pull even though driver is on the brake. problem
accures intermittantly. mid130 ppid50 fmi11 inactive 4 accurances, mid130
sid250 fmi9 inactive 2 accurances. mid144 pid84 fmi2 1 inactive, mid144
psid200 fmi9 1 inactive.
Activity Notes
04/13/2011 KEVIN Jaymon called in after discussing issue instructed him to replace the CVU on
Public Web Response
18:04:03 CHERNUTAN side of transmission
04/13/2011 JAYMON Reprogrammed mid130, calibrated clutch, test drove and found trans still
Public Web Update
16:09:11 SLAUGH having same issues.
04/13/2011 WILLIAM Program Mid130, Calibrate the TECU and Clutch to see if this issue condition
Public Web Response
14:47:15 HAGA continues
checked faults and found comunication faults inactive, and speed sensor
faults inactive. checked all power and grounds at batteries, starter, frame,
engine block, and cab pass threw. found loose connection on cab pass threw
power stud inside of cab. tightened connection and test drove vehical. trans
04/13/2011 JAYMON
Public Work Performed shifts great but coming up to a stop appling brakes hard enough to stop,
14:38:38 SLAUGH
clutch does not disengage and truck keeps trying to pull even though brakes
are applied. speed is between 0-5 mph when problem accures. performed
clutch leak test and fast slow clutch disengagment test and all passed. not
sure were to go from here.

SR # 1-1564557621

SR Area: Technical Func. Group: 4376-control system; control SR Group: NA - Truck - Technical Support
unit

Street Address 2:
City: NEW HAVEN
State / ZIP: IN / 467749495

Buyer ID: 716051
Buyer Name:
Main Phone #:
Main FAX #:
Street Address 1:
Street Address 2:
City: NAPOLEON
State / ZIP: OH /

Engine: D16F500
HP Description: 475
Rear axle: RTS1857A

Gearbox:
Other Details
Part #:
Misc Part #:
Error Code #:
Technical
GCW: Tech Rating:
Remarks:
Summary
DSR I Shift
I attached codes and software verisons to eservice.Owner compaint is he NA
drives on highway for a extend period of time come up to a stop light and
clutch wont release.trys to pull him thru stop light.till he really mashes the
foot brake. Of course truck doesnt do it today! Hes changed the tank ck
valve and clutch solinod valve.Im going to ck for debrie in tank and preform
clutch solinoid valve ck.and im going to ck air tank psi.Is there any other
thing i should ck or update for this problem? If I cant find anything I am
shipping truck down road.
Activity Notes
04/25/2011 MATTHEW
Public Web Response All Tech Support covers is diag time and it is still up to warranty for review.
10:30:46 BEAUCHAMP
04/25/2011
SHANE BENSON Public Web Update are you paing for entire repair? if so how much?
10:13:06
04/25/2011 total time was 2.8hrs. t.d 2 times and drove 1/2 hr each.replaed
SHANE BENSON Public Web Update
10:07:50 fitting.preformed clutch test and dia.
04/25/2011
SHANE BENSON Public Web Update 1hr.
10:05:16
04/25/2011 MATTHEW Closing SR#, can reopen if truck returns with issue, just call and let us
Public Web Response
09:56:57 BEAUCHAMP know. After subtracting SRTs how much diag time was involved?
04/25/2011
SHANE BENSON Public Web Update Preformed clutch valve test and attached to RO.
09:46:29
Is that air line bigger what is different? We had fitting to trans ecu.so i fixed
04/25/2011
SHANE BENSON Public Web Update air leak.we didnt have TPI. dirver will call me if a prob.he said it might take 3
09:43:23
weeks to act up.
04/25/2011 SIEBEL
Internal Notes An attachment with filename 'JOB CARD JD HOWARD2' has been added.
04/25/2011 KEVIN If you need to replace air hose with part number 85124264 then TPI would
Public Web Response
09:00:39 CHERNUTAN apply.
yes he did replace the parts on trans clutch valve and tank ck valve.While
cecking truck out i found trans supply fitting leating to trans control unit.does
TPI 432-017 fix this air leak? The leak is supply side no to clutch side if this
04/25/2011
SHANE BENSON Public Web Update helps. the TPI doesnt really list out anything but parts.will this fix my leak if i
08:38:02
order these parts. in picture just showes rh side to tecu.not right side that i
need.Im going to fix air leak and release truck. If you have better description
can u attach to eservice. thank you.
sounds like you are in the right direction checking for debree in tanks. from
04/25/2011 KEVIN your story the owner changed these parts? Just confirm that he did replace
Public Web Response
08:19:54 CHERNUTAN parts listed in description most of that time if we have good system air
pressure to the transmission we have a faulty CVU.
04/25/2011 SIEBEL
Internal Notes An attachment with filename 'JOB CARD JD HOWARD' has been added.
04/25/2011
SHANE BENSON Public Work Performed none yet.
08:08:21

SR # 1-1566579091

complete
Sub Area 2: Sub-Status: Resolved Created By: DERRICK OTIS

Call Back Name: DERRICK OTIS Selling Dealer ID:
Contact First Name: DERRICK Customer #:
Contact Last Name: OTIS Selling Dealer:
Street Address 1: 2654 W HENRIETTA RD Country:
Street Address 2:
City: ROCHESTER
State / ZIP: NY / 146232328

Buyer ID: 368320
Buyer Name: .
Main Phone #:
Main FAX #:
Street Address 1:
Street Address 2:
City: BUFFALO
State / ZIP: NY /

VIN / Serial #: 4V4N19EG09N Rear axle installation: RAD-A2L
Rear axle: RS1045SM
Gearbox:

Other Details
Part #:
Misc Part #:
Error Code #:
Technical
Remarks:
Summary
DSR US I-Shift Code
Customer states: Transmission surges at stops. NA
Inactive Fault MID 130 PPID 50 FMI 11 Clutch Load, Unidentifiable error. 2
occ (2 week old time stamp)
Activity Notes
04/28/2011 MICHAEL
Public Web Response Issue resolved. Will close the case.
15:48:17 VINCOLI
04/28/2011 DERRICK Performed Trans/Clutch calibration in VCADS. Road tested after calibration,
Public Web Update
15:23:56 OTIS shifting properly, no surge, no slipping when stopped.
04/28/2011 MICHAEL
Public Web Response Advise to perform the clutch calibration test as per GD. Report the results.
10:51:46 VINCOLI
Road tested and verified, Feels like clutch is not disengaging when rolling to
04/28/2011 DERRICK stop, once stopped truck feels like clutch is repeatedly engaging to slip point
10:45:19 OTIS and disengaging. No Active Faults. No noise from trans, oil level OK. Is there
a possible Software update or Calibration issue? Reccomendations?

SR # 1-1577334631

SR Type: Service issues - Incident Source: Web SR Owner: ERIC RYMER
complete
Sub Area 2: Training Opportunity Sub-Status: Resolved Created By: KENNETH SHELTON

Call Back Name: KENNETH SHELTON Selling Dealer ID:
Contact First Name: KENNETH Customer #:
Contact Last Name: SHELTON Selling Dealer:
Dealer Name: NEXTRAN TRUCK CENTER - AUBURNDALE Street Address 2:
Street Address 1: 4425 AVENUE G NW Country:
Street Address 2:
City: WINTER HAVEN
State / ZIP: FL / 338806201

Buyer ID: 615827
Buyer Name:
Main Phone #:
Main FAX #:
Street Address 1:
Street Address 2:
City: ELK GROVE VILLAGE
State / ZIP: IL /

Rear axle: RT1857SM
Gearbox:

Other Details
Part #:
Misc Part #:
Error Code #:
Technical
Remarks:
Summary
DSR/US07/Ishift/ Clutch Pulling
customer reports that the trans. will keep pulling while coming to a stop.the NA
problem happens in forward gears and mainly reverse.
Activity Notes
06/16/2011
ERIC RYMER Public Reopen reopened case for diag time
13:14:44
05/18/2011 KENNETH i have added the time work sheet for the repair on truck,the case can be
Public Web Update
11:55:31 SHELTON closed now,i just needed to add this work sheet.thanks.
05/18/2011 SIEBEL
Internal Notes An attachment with filename 'SCAN3272_000' has been added.
05/18/2011 MATTHEW
Internal Reopen Kenny wanted to add diag time worksheet.
11:50:53 BEAUCHAMP
checked the air pressure coming from the pass through,was fine,replaced
the switch,completed the vcads,found that the new switch reads at 3 psi,test
05/17/2011 KENNETH drove the truck in the city,stop and go,for 1 hr 45 mins.,found no further
Public Web Update
11:57:15 SHELTON problems or codes when we returned to the shop.i will turn the old sensor in
for warranty.truck is complete ready to go back to the customer.thanks for
all of the help.
05/17/2011 KENNETH the application switch is working correctly,the air pressure on the dash is the
Public Web Update
07:53:00 SHELTON same as whats going to the service brakes.what next?
Contacted Kenneth states that sometimes light in Vcads comes on @10 psi
05/17/2011 KEVIN and then sometimes comes on @ 30 PSI. CVU,CCA and clutch has been
Public Web Response
08:34:11 CHERNUTAN changed. Informed Kenneth that switch should close @ 2 to 6 PSI to
replace brake switch and report back. part 20489118
i habe went through the wiring diagrams online,i cannot find the brake pedal
05/16/2011 KENNETH switch on the pass through,i have found application pressure sensor,park
Public Web Update
17:21:29 SHELTON brake sensor,engine brake sensors and rear brake pressure sensor,is this
sensor called something besides a brake pedal switch?
05/16/2011 JEREMIAH
Public Web Response its the apllication sensor
17:57:45 BOWLES
05/16/2011 KENNETH the switch is on the transducer,where is the transducer and what are the
Public Web Update
13:45:04 SHELTON wire numbers going to the switch?
05/16/2011 MATTHEW The transducer is on the passthrough. Use schematic to determine wire
Public Web Response
14:02:06 BEAUCHAMP numbers.
i cannot check the switch,i have removed the panels,found that the brake
Public Web Update
05/16/2011 KENNETH pedal does not have a switch.should i install a switch and is there a
11:19:22 SHELTON connector in the wiring harness some where to plug the switch in?
05/16/2011 Kenny, the brake switch is located on the transducer. they were on the
ERIC RYMER Public Web Response
13:16:23 brake pedal only when they first came out.
05/16/2011 KENNETH
Public Web Update we need to replace the brake pedal switch?
11:00:07 SHELTON
05/16/2011 MICHAEL
Public Web Response Replace it if once confirmed faulty by physically checking with a DVOM.
11:01:48 VINCOLI
we completd the tests,found that the brake pedal switch reads nothing on
the computer when the brake is applied,the brake light switch,the test will
05/16/2011 KENNETH show a green light when the brakes are depressed around 10 to 25 psi.we
Public Web Update
08:41:32 SHELTON completed the test 3 times and the psi was from 10 to 25 psi,reads different
every test.the truck was running while doing tests.the truck has not been
towed has far has we know.the miles on the unit are 279,364.
05/16/2011 MICHAEL
Public Web Response Advise if the switch was replaced and still have the same issue?
10:28:02 VINCOLI
Ken, what I would like you to do is to connect a known good air pressure
gauge to a service brake chamber with a long enough hose to reach to the
05/13/2011 cab. Start VCADS test 3845-08-03-01 - Brake Contacts, Test. Slowly
16:11:01 depress the service brake pedal until VCADS signals the brakes have been
applied and then record the value on the gauge in this eService. How many
miles are on this unit? Has this truck been towed as far as you know? ~Tim
05/13/2011 JEREMIAH I am sending a request to power train to look at this problem will advise
Public Web Response
16:03:54 BOWLES back
we have programmed and completed the tests that was advised.test drove
05/13/2011 KENNETH the truck,found to have the same problem,this time the trans. kept pulling in
Public Web Update
11:37:14 SHELTON 8th gear when coming to a stop.i have attached the job card to the e-
serve.what next?
05/13/2011 SIEBEL
Ken, our system is not showing you successfully programmed MID130.
please campaign program MID130 using campaign F0250 connected to
05/12/2011 central systems and NOT intermediate storage. Calibrate the trans. road
16:34:10 test. And then perform 4320-08-03-32 PWM Valves Clutch Test, 4320-08-
03-01 Clutch Cylinder Test & 4111-08-03-02 Clutch Wear Check Test.
Attach the job card to this eService.
05/12/2011 KENNETH we have reprogrammed the tecu and calibrated the clutch again.test
Public Web Update
09:56:23 SHELTON drove,found to have the same problem.what next?
05/11/2011 KENNETH the cvu,cca,clutch assembly,pilot bearing,air fitting and the trans. and clutch
Public Web Update
16:17:40 SHELTON has been programmed from last week until today.what should we do next?
we found the air fitting,test drove the truck for 30 mins.,found that when we
05/11/2011 KENNETH returned to the yard,the truck tried to keep pulling in 6th gear.i put the trans.
Public Web Update
15:43:15 SHELTON into reverse and the trans. kept pulling in this gear also.what should we try
next?
05/11/2011 MATTHEW
Public Web Response Reprogram mid130 and do clutch cal again after that.
16:24:18 BEAUCHAMP
05/11/2011 MATTHEW
Public Web Response Has CVU & CCA been replaced?
15:56:09 BEAUCHAMP
05/10/2011 DWIGHT Are you talking about the air fitting assembly.Does the hose come with
Public Web Update
11:02:08 FUSSELL it.and could i get a part number for it.
we have tried to find just the fitting,cannot find the part number in our parts
05/10/2011 DWIGHT
Public Web Update system,when we replaced the cvu,the fitting came with the new valve.do
11:02:25 FUSSELL
you have a part number for just the fitting?
I pulled the air fitting out and there was air stored in the trans and when i
05/10/2011 DWIGHT
Public Web Update took the fitting out the screen and a little plastic round solid peice blew out of
10:19:38 FUSSELL
the cvu.what supost to be under the fitting.but the screen was not clogged.
05/10/2011 FRANKLIN The hoes does not come with it. Check with Parts Spec. for part #. 336-393-
Public Web Response
11:10:06 SMALL 2526
truck came back to shop for the trans keeps pulling programed the clutch
05/10/2011 DWIGHT
Public Web Update and callabrated under option 3 and test drove truck and the trans keeps
08:59:54 FUSSELL
pulling.
05/10/2011 FRANKLIN
Public Web Response Replace the fitting assy.
10:37:25 SMALL
05/10/2011 FRANKLIN
Public Web Response Check the air fitting at the CVU for the filter turned or clogged up.
09:06:12 SMALL
05/09/2011 KENNETH the tecu was programmed and calibrated 2 days ago when the clutch was
14:52:36 SHELTON Public Web Update replaced,should i program and calibrate again?
this truck was just in the shop last week for the same problem.last repair
was changing the clutch and pilot bearing.we were also told before the
05/09/2011 KENNETH clutch replacement to change the cvu and the cca.all of these parts are new
13:34:18 SHELTON and the trans.,clutch has been calibrated.the x-1 factor was reset when the
clutch was changed.the truck has the same problem,what should we look at
next?
05/09/2011 JEREMIAH
Public Web Response yes recalibrate and use option 3 clutch replacement
15:11:07 BOWLES
05/09/2011
WILLIAM HAGA Public Web Response Program Mid130, Calibrate the TECU and Clutch to see if this issue returns.
14:16:06

SR # 1-1578613601

Sub Area 2: Training Opportunity Sub-Status: Resolved Created By: MIKE CLARK

Call Back Name: MIKE CLARK Selling Dealer ID:
Contact First Name: MIKE Customer #:
Contact Last Name: CLARK Selling Dealer:
Dealer Name: NEXTRAN CORPORATION Street Address 2:
Street Address 1: 2200 W LANDSTREET RD Country:
Street Address 2:
City: ORLANDO
State / ZIP: FL / 328097900

Buyer ID: 514170
Buyer Name:
Main Phone #:
Main FAX #:
Street Address 1:
Street Address 2:
City: BURR RIDGE
State / ZIP: IL /

Rear axle: RT1857SM
Gearbox:

Other Details
Part #:
Misc Part #:
Error Code #:
Technical
Remarks:
Summary
DSR/US07/Ishift/ CCA issues
Truck came in with trans. issues. It has an Ishift. Complaint is that the trans NA
when braking keeps pushing the truck.
Activity Notes
I performed SP437027 open campaign. I calibrated clutch. All was ok. Have
green light. I cleared all codes and road tested. Half way thru roadtest, check
05/10/2011 trans light came on. I pulled codes to have active mid130 Psid27 fmi8.I
MIKE CLARK Public Work Performed
12:42:20 performed test in GD.I performed PMW valve test. Leak down test was ok
(1.358). I performed engaugement test. Fast was 150, slow was 0. Final
results of test said to remove trans. Can you assist please? MC
If the air pressure to the CCV is 120 psi, Remove transmission and replace
05/10/2011 WILLIAM
Public Web Response the CCA. Check the condition of the clutch and pressure plate. Calibrate the
13:26:06 HAGA
clutch

SR # 1-1579224621

SR Area: Reliability Func. Group: 4111-clutch, complete SR Group: NA - Truck - Reliability

Street Address 2:
City: FARGO
State / ZIP: ND / 581046904

Buyer ID: 85489
Buyer Name:
Main Phone #:
Main FAX #:
Street Address 1:
Street Address 2:
City: DETROIT LAKES
State / ZIP: MN /

Rear axle: RT1857SM
Gearbox:
Other Details
Part #:
Misc Part #:
Error Code #:

Claim #:
Goodwill #:
Km / Hr / Mi: 343015
Unit: Mi
Summary
5555D / TOM SAUNDERS / truck lurches [FOLTZ]
Tim. driver complaint is that truck lurches while at a stop sign and is harsh NA
shifting. Pulled codes. see attatched.
Activity Notes
Tim. I test drove and it drove fine/shifted fine. current mileage is 34015. I
spoke to Don at Foltz and this seems to be an intermittent issue. According
05/11/2011
TOM SAUNDERS Public Web Update to Don the driver does not clear the codes out. I believe were going to
09:17:02
release the truck for more codes and a solid backbone of evidence of more
transmission issues.
Tom, have you road tested to verify the complaint? What have you
05/11/2011 discovered in your investigation? I see only 2 trans related codes with 1
08:34:36 occurrence each… is the customer able to clear the codes on his own?
what is the current mileage? ~Tim
05/11/2011 SIEBEL

SR # 1-1598137321

Sub Area 2: Sub-Status: Resolved Created By: BRYAN WILDEY

Call Back Name: BRYAN WILDEY Selling Dealer ID:
Contact First Name: BRYAN Customer #:
Contact Last Name: WILDEY Selling Dealer:
Dealer Name: SHELDON TRUCKS, INC Street Address 2:
Street Address 1: 137 AVENUE A Country:
Street Address 2:
City: WILLISTON
State / ZIP: VT / 05495

Buyer ID: 204231
Buyer Name:
Main Phone #:
Main FAX #:
Street Address 1:
Street Address 2:
City: SAINT ALBANS
State / ZIP: VT /

Rear axle: RT1857SM
Gearbox:

Other Details
Part #:
Misc Part #:
Error Code #:
Technical
Remarks:
Summary
DSR/US07/Ishift/ Clutch Pulling
When driving the truck coming to a stop the truck treys to keep driving NA
through the intersection. it will jumps when put in gear like the clutch is still
partly in engaged or if you are in gear and let your foot off the brake it will
take off at idle speed.
Activity Notes
06/08/2011 BRYAN
Public Web Update it was the switch Thanks
08:17:55 WILDEY
06/03/2011 BRYAN Have changed clutch valve on side of trans. did the software up grade (sp
11:55:06 WILDEY 432-027) and the transmission and clutch calibration.
Perform the Clutch and TECU function test and attach the job card from
06/03/2011 WILLIAM these test. Need to check the function of the service brake test and see how
Public Web Response
12:07:09 HAGA much brake pressure is required to get switch status to pass. Have had some
service brake switches cause this. Should trip 2-3 psi.

SR # 1-1602162211

complete
Sub Area 2: Sub-Status: Resolved Created By: BILL ROTH

Call Back Name: BILL ROTH Selling Dealer ID:
Contact First Name: BILL Customer #:
Contact Last Name: ROTH Selling Dealer:
Street Address 2:
City: NEW HAVEN
State / ZIP: IN / 467749495

Buyer ID: 716051
Buyer Name:
Main Phone #:
Main FAX #:
Street Address 1:
Street Address 2:
City: NAPOLEON
State / ZIP: OH /

Engine: D16F500
HP Description: 475
Rear axle: RTS1857A

Gearbox:
Other Details
Part #:
Misc Part #:
Error Code #:
Technical
Accuracy: Estimated Unit #:
GCW: Tech Rating:
Remarks:
Summary
DSR US I-Shift Shifting Issue
CUSTOMER COMPLAINS THAT I-SHIFT TRANNY HAS PROBLEM. WHEN NA
COMING TO A STOP LIGHT AND SLOWS DOWN WHEN APPLING
BRAKES IT IS SUPPOSED TO GO INTO NEUTRAL. NOW ITS LIKE IT
WILL NOT GO INTO NEUTRAL, IT KEEPS TRYING TO PULL HIM
THROUGH THE INTERSECTION AND MANY TIMES HE HAS ALMOST
GOTTEN INTO ACCIDENTS. HAS BEEN IN MANY DEALERSHIPS AND
THEY HAVE CLEANED SENSORS AND CHECKED AIR AND
PERFORMED MANY THINGS, BUT STILL IS ACTING UP. UNIT HAS NO
MALIFUNCTION LIGHT WHEN PROBLEM OCCURS. GOES TO 1800 RPM
BEFORE MAKING 2ND GEAR SHIFT, THEN MAY SKIP SHIFT TO 7TH
GEAR AND INDICATOR SHOWS NEEDS TO DOWN SHIFT.
Activity Notes
CUSTOMER HAD PURCHASED CLUTCH UNIT VALVE AND HAD IT
06/22/2011
BILL ROTH Public Web Update REPLACED. ALSO HAD CHECK VALVE IN AIR TANK REPLACED AND
11:19:07
PRESSURE WERE SAME AS TRUCK AIR 120 PSI.
06/22/2011 DANIEL
Public Web Response Case closed
11:28:10 BAIRD
06/14/2011 SEE PRIOR E-SERV 1-1564557621. TRUCK IS STILL ON ROAD TRYING
BILL ROTH Public Work Performed
13:44:48 TO DETERMINE REPAIR PATH.
Advise to confirm that there is system air pressure at the CVU on the side of
06/14/2011 MICHAEL
Public Web Response the transmission. If so replace the CVU and perform a clutch calibration test.
14:25:25 VINCOLI
Report the results.

SR # 1-1605093341

complete
Sub Area 2: Sub-Status: Resolved Created By: DAN GARDNER

Call Back Name: DAN GARDNER Selling Dealer ID:
Contact Last Name: GARDNER Selling Dealer:
Dealer Name: VOLVO TRUCKS OF OMAHA Street Address 2:
Street Address 1: 11351 SOUTH 153RD STREET Country:
Street Address 2:
City: OMAHA
State / ZIP: NE / 68138

Buyer ID: 603921
Buyer Name:
Main Phone #:
Main FAX #:
Street Address 1:
Street Address 2:
City: GRETNA
State / ZIP: NE /

Engine: D13F485
HP Description: 475
Rear axle: RTS1857A

Gearbox:
Other Details
Part #:
Misc Part #:
Error Code #:
Technical
Remarks:
Summary
DSR US I-Shift Code
customer says clutch wont disengauge at stop have faults ppid 50 fmi 0 and NA
11 2 times on fmi 0
Activity Notes
06/22/2011 DAN did road test and clutch works properely but no creaping going to relaese to
Public Web Update
09:27:43 GARDNER service
06/22/2011 DAN did cal truck still creaps forword and backwords order cuv will report back
Public Web Update
09:14:10 GARDNER later
tryed gd for help none did aclutch cyclinder test sensor value .94 stroke
06/22/2011 DAN
Public Work Performed lenth .46 clutch wear data .94clutch wear stored data 1.0 diff .1 can i do a
08:23:35 GARDNER
calabration
Advise to perform a clutch calibration test. Check and confirm that there is
06/22/2011 MICHAEL
Public Web Response system air pressure at the CVU on the side of the transmission. If ok replace
08:42:56 VINCOLI
the CVU. Report the results.

SR # 1-1614378651


Street Address 2:
City: NEW HAVEN
State / ZIP: IN / 467749495

Buyer ID: 716051
Buyer Name:
Main Phone #:
Main FAX #:
Street Address 1:
Street Address 2:
City: NAPOLEON
State / ZIP: OH /

Engine: D16F500
HP Description: 475
Rear axle: RTS1857A

Gearbox:
Other Details
Part #:
Misc Part #:
Error Code #:
Technical
GCW: Tech Rating:
Remarks:
Summary
DSR/US07/Ishift/ Transmission Pulling when brakes applied
This i shift trans wont stop pulling once brakes are applied. is this the same NA
switch as brake switch? if not where is it?
Activity Notes
check sls with vacds and light not coming on with over 9psi.removed and
07/13/2011 SHANE
Public Web Update relaced sls and retest.light comes o with pedal now.drove truck in town to
13:33:59 BENSON
make sure works.all good now released truck.
07/13/2011 SHANE test drove to confirm complaint. you have to mash breaks to get truck
12:36:29 BENSON stopped.
Parking brake, Service brakes? Need to check the service and parking brake
07/13/2011 WILLIAM switch functions. 2-3 psi to close the service brake and when the parking
Public Web Response
12:41:18 HAGA brake is applied this switch is suppose to close to ground. Need to check
function of the switches.Has the clutch and tecu been calibrated?

SR # 1-1650854251

complete
Sub Area 2: Sub-Status: Resolved Created By: SHAWN SHADDEN

Call Back #: 503-285-7667 X230 District #:
Dealer Name: TEC EQUIPMENT INC Street Address 2:
Street Address 1: 750 NE COLUMBIA BLVD. Country:
Street Address 2:
City: PORTLAND
State / ZIP: OR / 97211

Buyer ID:
Buyer Name:
Main Phone #:
Main FAX #:
Street Address 1:
Street Address 2:
City:
State / ZIP:
Country:

VIN / Serial #: 4V4N99EJ89N Rear axle installation: RADD-A4L
Rear axle: RT1857SM
Gearbox:

Other Details
Part #:
Misc Part #:
Error Code #:
Technical
Remarks:
Summary
DSR I-Shift
This truck was is are shop two weeks ago for the mid 130 campaign and also NA
the driver had a complant that the clutch didnt disengage wright away.We
found a air leak at the c.c.v fitting on the side of the tranny.We replaced the
fitting and test drove the truck and return it.
The driver is having the same problem,after driving the truck for 4 hrs up
north when he gets it rush hr and has to stop the truck still pulls while his foot
is on the brakes.Its pulls and loads down the engine for a few seconds and
then disengages.He has come very close to rear ending cars.
Activity Notes
09/27/2011 DARRIN Thanks for the help, C V U is in & has cured the problem, ok to close the
Public Web Update
16:57:23 KING case, 3.7 hr diag.
09/21/2011 MICHAEL Advise to confirm that there is system air pressure at the CVU on the side of
Public Web Response
11:40:13 VINCOLI the transmission. If so replace the CVU reporting the results.
Pull the truck in to the shop.Check for codes there was one inactive fault for
09/21/2011 SHAWN clutch load plate but this is date back 12/8/11.Preform pwm valve test,clutch
11:12:07 SHADDEN cyl test,tranny and clutch pull cali.Drove the truck the clutch is slow to
disengage.Thanks Shawn

SR # 1-1665068941

complete
Sub Area 2: Sub-Status: Resolved Created By: MARC TORRES

Call Back Name: MARC TORRES Selling Dealer ID:
Contact First Name: MARC Customer #:
Contact Last Name: TORRES Selling Dealer:
Dealer Name: ARIZONA TRUCK CENTER, INC. Street Address 2:
Street Address 1: 2402 S 19TH AVE Country:
Street Address 2:
City: PHOENIX
State / ZIP: AZ / 850096931

Buyer ID: 366351
Buyer Name:
Main Phone #:
Main FAX #:
Street Address 1:
Street Address 2:
City: BURLEY
State / ZIP: ID /

Rear axle: RT1857SM
Gearbox:

Other Details
Part #:
Misc Part #:
Error Code #:
Technical
Remarks:
Summary
DSR/US07/Ishift/ Clutch Codes
Customer compains truck gets stuck in gear when coming to a stop and NA
keeps trying to go.
Activity Notes
10/27/2011
ERIC OAKLIEF Public Web Update 4.7 total diag time. and that is minus the srt times.
12:52:20
10/27/2011 MATTHEW
Public Web Response Seperate diag time and SRTs please.
11:50:42 BEAUCHAMP
OK REPLACED STOP LAMP PRESS. SWITCH, ROADTEST UNIT AND
10/27/2011
KEVIN OTT Public Web Update NOW IT NO LONGER STAYS IN HIGHER GEAR AND CLUTCH
11:47:59
DISENGAGES, TOTAL TIME IN JOB IS 10.3 HRS. THANKS,KEVIN OTT
10/26/2011 KEVIN
Public Web Response yes, 14 psi is too high for the switch to just come on try changing switch.
19:42:54 CHERNUTAN
10/26/2011 EDGARDO note in the brake test the brake light switch is the only one coming on is that
Public Web Update
19:35:59 TORRES the one i am looking for wen reading the air pressue
10/26/2011 KEVIN
Public Web Response That sounds too high replace brake switch.
19:30:11 CHERNUTAN
10/26/2011 EDGARDO performed the brake contact test pressure is 14-20psi when the light turns
Public Web Update
19:26:21 TORRES green
10/26/2011 KEVIN
Public Web Response ok, waiting for the rest of the results.
18:28:59 CHERNUTAN
10/26/2011 there is no measurable movement in the input shaft. we are going to
ERIC OAKLIEF Public Web Update
18:10:48 perform the requested test and report the results.
10/26/2011 in addition, please answer if the input shaft has measureable up/down or
15:46:00 in/out movement as measured at the pilot bearing area. ~Tim
Second request: Use VCADS Operation 3845-08-03-01 (Brake Contacts,
Test) & an air pressure gauge connected to the service side of a brake
10/26/2011 MATTHEW
Public Web Response chamber. Start the test and record the amount of air pressure supplied to
10:10:30 BEAUCHAMP
the chamber when the light turns green. Make several recordings to insure
repeatability and compare with sensor spec and advise
REMOVED TRANS. INSPECT CLUTCH CYLINDER ITS GOOD, IT
MOVES BACK AND FORTH FREELY NO BINDING, WITH CYLINDER
PUSHED BACK AND PLUG INSTALLED CYLINDER STAYS IN PLACE IT
DOESN'T BLEED OFF, NEXT REMOVE PRESSURE PLATE AND DISC
LOOKS BRAND NEW, NO SIGNS OF OVERHEATING ON BOTH PEICES,
10/26/2011 THEN GOT INFO. THAT TRUCK WAS IN VOLVO DEALER IN UTAH
09:56:54 (5720D) BACK IN MAY 2011 WITH MILEAGE OF 316,805 WITH SAME
COMPLAINT AND THEY DID A E-SERVICE CASE, THEY REPLACED
PRESS. PLATE,DISC,CCA, AND CLUTCH CYLINDER, AND
KEVIN OTT Public Web Update
PROGRAMMED MID:130 AND CLAIBRATED, I DON'T KNOW IF THEY
UPDATED VDA WITH X1 VALUE FOR NEW CLUTCH? TOTAL TIME IN
JOB @ THIS POINT IS 10.4 HRS. THANKS, KEVIN OTT
10/25/2011
ERIC OAKLIEF Public Web Update we have 6.5 hrs on the job at this time.
09:05:35
10/24/2011 KEVIN
Public Web Response Remove transmission, inspect clutch and CCA on input shaft.
19:43:02 CHERNUTAN
10/24/2011 SIEBEL An attachment with filename 'TEST AFTER ACTUATOR REPLACEMENT'
Internal Notes
10/24/2011 EDGARDO re-did the tranns fuction test after replaceing the actuator tranns is still
Public Web Update
19:39:13 TORRES acting up and not wanting to slow down to stop attached the job card
Use VCADS Operation 3845-08-03-01 (Brake Contacts, Test) & an air
pressure gauge connected to the service side of a brake chamber. Start the
10/24/2011
TIMOTHY HAYES Public Web Response test and record the amount of air pressure supplied to the chamber when
09:06:33
the light turns green. Make several recordings to insure repeatability and
compare with sensor spec and advise ~Tim
10/21/2011 FRANKLIN
Public Web Response Replace the actuator on the side of the transmission.
14:19:57 SMALL
PERFORM ALL TESTS AS REQUIRED AND ATTACHED JOB CARD TO
CASE, WHEN PERFORMING THE GEARS TEST:7TH,8TH,9TH,10TH
HAD YELLOW TRIANGLES FOR GEAR ATTAINED ALL OTHER GEARS
SHOWED GEAR SELECTED AND ATTAINED, WHEN DRIVING TRUCK
10/21/2011
KEVIN OTT Public Web Update UP TO SHOP TRANS. STARTED OUT IN 4TH THEN SHIFTED TO 6TH
14:08:10
THEN 7TH AS I SLOWED DOWN TRANS. SHIFTED BACK INTO 6TH
AND WOULD SHIFT DOWN SO TRUCK WANTED TO KEEP GOING
EVEN FOOT ON BRAKE PEDAL THEN FINALLY IS SHIFTED FORM 6TH
TO 2ND. WHEN STOPPED. THANKS,KEVIN OTT
10/21/2011 SIEBEL
10/21/2011 FRANKLIN Perform the Clutch and TECU function test and attach the job card to the
Public Web Response
09:14:47 SMALL case.
10/21/2011
ERIC OAKLIEF Public Web Update what test?
09:08:23
10/20/2011 MICHAEL
Public Web Response Advise to refer to this test in GD.
22:17:38 VINCOLI
10/20/2011 EDGARDO highest starting gear is 6. i am confused on what fuction test you need
Public Web Update
21:51:09 TORRES performed
10/20/2011 What is the setting of the highest starting gear? Perform the Clutch and
14:36:20 TECU function test and attach the job card to the case.
10/20/2011
MARC TORRES Public Web Update Also calibrated clutch after software update. All ok.
13:51:10
10/20/2011
MARC TORRES Public Web Update Already have 2 hours on job.
13:49:42
Road test and duplicate the compalint. Tranny will not shift down and when
come to a complete stop, tranny will be in 4th or 6th gear and makes a pop
10/20/2011 in tranny then comes to a complete stop. Has MID 130 PPID 50-clutch load
MARC TORRES Public Work Performed
13:49:03 on plate FMI 11 inactive 5 counts. Updated engine ecu from 21557605 to
21695579 and tranny ecu from 21529607 to 21668296. Cleared codes and
road test with same problem. No codes present.

SR # 1-1675090291

complete
Sub Area 2: Sub-Status: Resolved Created By: STEVE VOLDEN

Call Back Name: STEVE VOLDEN Selling Dealer ID:
Contact Last Name: VOLDEN Selling Dealer:
Dealer Name: MADISON MACK SALES, INC Street Address 2:
Street Address 1: 3722 COMMERCIAL AVE Country:
Street Address 2:
City: MADISON
State / ZIP: WI / 537141212

Buyer ID: 523858
Buyer Name:
Main Phone #:
Main FAX #:
Street Address 1:
Street Address 2:
City: DE FOREST
State / ZIP: WI /

Rear axle: RTS1857A
Gearbox:

Other Details
Part #:
Misc Part #:
Error Code #:
Technical
GCW: Tech Rating:
Remarks:
Summary
US07 I-Shift
TRANS SOMETIMES DOES NOT SEEM TO SHIFT INTO NA
NEUTRAL .COMING TO A STOP SIGN.
Activity Notes
11/09/2011
DANIEL BAIRD Public Web Response Recal clutch and trans, Retest, Report back.
14:34:44
11/09/2011 SIEBEL
HAVE ROAD TESTED AND VERIFIED COMPLAINT .DID SEVERAL
11/09/2011
STEVE VOLDEN Public Work Performed TESTS FOR CLUTCH ALL PASS OK.WILL ATTACH JOB CARD HAS NO
14:22:16
AIR LEAKS ON TRANS AND NO FAULT CODES RELATED

SR # 1-1684337491

Sub Area 2: Sub-Status: Resolved Created By: JUSTIN KUCK

Call Back Name: JUSTIN KUCK Selling Dealer ID:
Contact First Name: JUSTIN Customer #:
Contact Last Name: KUCK Selling Dealer:
Dealer Name: WAUSAU TRUCK CENTER, INC. Street Address 2:
Street Address 1: 1039 KRONENWETTER DR Country:
Street Address 2:
City: KRONENWETTER
State / ZIP: WI / 54455

Buyer ID:
Buyer Name:
Main Phone #:
Main FAX #:
Street Address 1:
Street Address 2:
City:
State / ZIP:
Country:

Engine: D13F435
HP Description: 425
Rear axle: RTS1857A

Gearbox:
Other Details
Part #:
Misc Part #:
Error Code #:
Technical
Remarks:
Summary
DSR/US07/Ishift Clutch Hanging
Have this unit in the shop with the complaint of the clutch seems to hang up NA
when you want to slow down or come to a stop. Driver also said that when
you are trying to pull into a shop, or just a small hill a low speeds it wants to
just keep pulling and not stop.
Activity Notes
12/06/2011 SIEBEL
Internal Notes An attachment with filename 'moodie ro 152254' has been added.
12/06/2011
JUSTIN KUCK Public Web Update attached as needed
15:46:27
12/06/2011 JEREMIAH
Public Web Response yes
15:29:45 BOWLES
12/06/2011
JUSTIN KUCK Public Web Update Once the sheet is filled out do I attach and send it back to you for review?
15:27:55
12/06/2011 SIEBEL An attachment with filename 'DiagTime Policy 12-06-12 - VOLVO' has been
Internal Notes
12/06/2011
DANIEL BAIRD Public Web Response Fill out new Diag sheet attached,
14:26:59
Programmed the MID 130 and performed the clutch and transmission
12/06/2011
JUSTIN KUCK Public Web Update pulling position. Verified repair and found that unit is fine now. What kind of
14:19:31
extra diagnostic time can we get for this?
11/29/2011 Has the Mid130 been programmed, Calibrate the TECU and Clutch as
11:38:27 requested to see if this issue returns?
11/29/2011 SIEBEL
Internal Notes An attachment with filename 'MOODIE' has been added.
Has the clutch and tecu function test been performed? Attach the jobcard
11/29/2011 from these test. Program Mid130 Calibrate the TECU and Clutch, Road test
09:38:08 with VCADS connected and monitor system functions and if this issue
returns, check to see what is requesting engagement and air pressures,
Went out and test drove truck. Found that it does seem to want to keep
pulling when you let off or just have it idling. If you touch the brake pedal it
will kick out and come to a stop and if you are on a hill it will start to roll
11/29/2011
JUSTIN KUCK Public Work Performed backwards. Checked for fault codes and found MID 130 PPID 50 FMI 11
09:31:03
occ 6 inactive. I checked and found that there is the comprehensive version
of software in the ecu. Could this be a programming issue?

SR # 1-1704135221

Sub Area 2: Sub-Status: Resolved Created By: LEE HIGGINS

Call Back Name: LEE HIGGINS Selling Dealer ID:
Contact First Name: LEE Customer #:
Contact Last Name: HIGGINS Selling Dealer:
Street Address 2:
City: MEMPHIS
State / ZIP: TN / 381163601

Buyer ID: 193308
Buyer Name:
Main Phone #:
Main FAX #:
Street Address 1:
Street Address 2:
City: MEMPHIS
State / ZIP: TN /

Rear axle: RT1857SM
Gearbox:
Other Details
Part #:
Misc Part #:
Error Code #:
Technical
GCW: Tech Rating:
Remarks:
Summary
I Shift
TRANS KEEPS TRYING TO PULL WHEN COMES TO A STOP. HAS TO NA
PUT IN NEUTRAL AND STAND ON BRAKE PEDAL TO GET IT TO STOP
Activity Notes
01/10/2012
DAVID HILL Public Web Response Replace the CVU on the side of the transmission and then do a clutch recal.
17:44:14
01/10/2012 Duplicated complaint. recalibrated clutch and operated ok until driver picked
LEE HIGGINS Public Work Performed
17:42:08 up the truck. Would you try a servo valve?

SR # 1-1714949141

complete

Street Address 2:
City: PORTLAND
State / ZIP: OR / 972111406

Buyer ID:
Buyer Name:
Main Phone #:
Main FAX #:
Street Address 1:
Street Address 2:
City:
State / ZIP:
Country:

VIN / Serial #: 4V4N99EJ89N Rear axle installation: RADD-A4L
Rear axle: RT1857SM
Gearbox:

Other Details
Part #:
Misc Part #:
Error Code #:
Technical
Remarks:
Summary
US07 I-Shift
The driver states that the clutch will not disengage right away at times.He NA
noticed that its bad when he is in traffic.
Inactive faults are
mid 130 psid 27 fmi 8 2 counts
mid 130 psid 204 fmi 9 1 counts
mid 130 psid27 fmi 14 1 counts
mid 130 ppid 50 fmi 11 37 counts
Activity Notes
01/31/2012 FRANKLIN
Public Web Response Closing case
12:31:55 SMALL
01/31/2012 New trans is in, working good now, ok to close the case, 4.3 hr diag in
DARRIN KING Public Web Update
12:19:29 repair.
01/25/2012 SIEBEL
Internal Notes An attachment with filename 'REPORT_561285A' has been added.
vehicle arrived at your facility. You will need to replace the complete unit as
01/25/2012
TIMOTHY HAYES Public Web Response there is no field repair for this failure mode. Please order a reman as a
10:11:56
replacement. You will also need to record the replacement unit's
model/serial in this eService. ~Tim
01/25/2012 SIEBEL An attachment with filename 'N_273855_2012-Jan-25_06-34-32_GDR_O'
Public Notes
01/24/2012
WILLIAM HAGA Public Web Response Attach the job card from test and trouble shooting performed.
20:24:01
01/24/2012 SHAWN Inspected cca and the postion sensor.They look good,but there is 70
Public Web Update
17:35:33 SHADDEN thousands up and down movment in the input shaft.Thanks
01/24/2012
DANIEL BAIRD Public Web Response Pull trans and replace the CCA and check sensor.
11:02:44
This truck was here in the shop back on 9/20/11 and the cvs on the side of
the tranny was replaced.He said it worked good until a few weeks back.We
01/24/2012 SHAWN
Public Work Performed t/s the ppid 50 fmi 11 and everthing checked out good..Preformed tranny
10:19:45 SHADDEN
and clutch pull cal and leak test.everything sounded good.Preformed clutch
autuator test and it passed.What are we missing?Thanks Shawn

SR # 1-1731053911

Sub Area 2: Sub-Status: Resolved Created By: TOM THORESEN

Call Back Name: TOM THORESEN Selling Dealer ID:
Contact Last Name: THORESEN Selling Dealer:
Dealer Name: BERGEY'S TRUCKS, INC. Street Address 2:
Street Address 1: 5 CROSSROADS DR Country:
Street Address 2:
City: TRENTON
State / ZIP: NJ / 086913306

Buyer ID: 191486
Buyer Name:
Main Phone #:
Main FAX #:
Street Address 1:
Street Address 2:
City: LEVITTOWN
State / ZIP: PA /

VIN / Serial #: 4V4M19DF49N Rear axle installation: RAD-A2L
Rear axle: RS1045SM
Gearbox:
Other Details
Part #:
Misc Part #:
Error Code #:
Technical
GCW: Tech Rating:
Remarks:
Summary
DSR I SHift
Truck came in with complaint of pushing through the brakes. Checked NA
codes, trans has codes MID 130 SID 250 FMI 9, PSID 27 FMI 8, PSID 28
FMI 7 all inactive. After road testing truck and confirming problem no codes
came active or changed counts in VCADS. Followed GD for starting gear
problems. Fault traced MID 130 PSID 27 FMI 8. checked for leakage, none,
performed fast engagement test, values out of range. GD instructed to
replace clutch control valve. Removed valve and tested clutch control
cylinder by putting air to it, air vented from inside the bell housing, clutch
control cylinder never moved. Is this normal or could the CCA be damaged?
Also could the CCV cause the truck to try to push through the brakes and
should it be replaced? Thank you. Tom T.
Activity Notes
03/01/2012 WILLIAM
Public Web Response Is this issue corrected? Can this case be closed?
10:15:06 HAGA
03/01/2012 TOM CCA is installed and calibrated. Truck starts out well. All values within the
Public Web Update
09:51:13 THORESEN limis in the calibration.
02/28/2012 MICHAEL Advise to perform the clutch calibration test after the CCA is replaced
Public Web Response
10:51:47 VINCOLI reporting the results.
02/28/2012 TOM
Public Web Update No measurable end play in trans input shaft.
10:41:48 THORESEN
02/27/2012 MATTHEW Pull trans and measure input shaft play and report results. If no measurable
Public Web Response
16:12:04 BEAUCHAMP end play then replace the CCA.
02/27/2012 TOM
Public Web Update Truck is now lurching when it starts, it takes about half throttle to get it going
15:47:17 THORESEN
02/20/2012 TOM replaced CCV, road tested, problem fixed. Truck is no longer pushing
Public Web Update
13:56:04 THORESEN through the brakes.
02/20/2012 KEVIN Lets replace Clutch control valve on side of transmission road test and verify
Public Web Response
09:17:59 CHERNUTAN results.
02/20/2012 TOM Road tested read fault codes checked CCV drain plug for leakage Performed
09:06:08 THORESEN leakage test performed fast engagement test removed CCV

SR # 1-1734361261

Sub Area 2: Sub-Status: Resolved Created By: TOM STORLIE

Call Back Name: TOM STORLIE Selling Dealer ID:
Contact Last Name: STORLIE Selling Dealer:
Street Address 2:
City: YAKIMA
State / ZIP: WA / 989013926

Buyer ID:
Buyer Name:
Main Phone #:
Main FAX #:
Street Address 1:
Street Address 2:
City:
State / ZIP:
Country:

Rear axle: RT1857SM
Gearbox:
Other Details
Part #:
Misc Part #:
Error Code #:
Technical
GCW: Tech Rating:
Remarks:
Summary
DSR US D13F ishift
truck wants to drive thru brakes while stoping NA
Activity Notes
03/12/2012 DANIEL
Public Web Response Return to service.
16:40:08 BAIRD
03/12/2012 TOM I replaced cvu , test drove , no problem , will put back in service and watch
Public Web Update
16:31:10 STORLIE it .
03/12/2012 JEREMIAH replace the cvu on side of trans and if it still does this then pull trans and
Public Web Response
14:02:36 BOWLES replace the cca and drop and check the clutch
The truck is back . I made an error on Chassis # It should be N 271943 Not N
271934 , sorry Miles 200309 codes M130 / pp50 / f11 / x1 ps27 / f8 / x1
Description Truck dosent want to down shift when comming to a stop . Work
performed Test drive , trans would stay in 9 -10th intell almost stopped , then
drop to 6th , So 6th was my next start up gear . This happened 50% of the
03/12/2012 TOM time , then becane irraticly happening . Twice the down shift 10 to 6
Public Web Update
13:36:48 STORLIE happened at the moment the truck was stopping , causing the truck to drive
thru the brakes . Slowing down at highway speed there was no downshift , or
when useing exhaust brakes . The DID never showed Check ECU , DID
always showed gear posistion I performed 4111-08-03-02 clutch wear test
X1 value .9 wear .01 4370-07-03-01 option 2 trans/clutch pull possion cal ,
OK help
02/23/2012 JEREMIAH recal the clutch using option 3 clutch replacement then road test if nothing
Public Web Response
18:57:48 BOWLES happens release unit...
a short test drive checked codes , M130 / PP50 / F 11 / X 4 GD was'nt much
help . Just drive it and try to duplacate. I cleared codes and took a longer test
02/23/2012 TOM
Public Work Performed drive . start stop and highway . No code returned , clutch performed correct .
18:43:26 STORLIE
Whats your advice . Is there something I can check or test . Or put truck back
in srevice and watch it .

SR # 1-1741828561

Sub Area 2: Training Opportunity Sub-Status: Resolved Created By: DANIEL KLINE

Call Back Name: DANIEL KLINE Selling Dealer ID:
Contact First Name: DANIEL Customer #:
Contact Last Name: KLINE Selling Dealer:
Dealer Name: YOUNG TRUCK SALES, INC. Street Address 2:
Street Address 1: 2230 SHEPLER CHURCH AVE SW Country:
Street Address 2:
City: CANTON
State / ZIP: OH / 447063074

Buyer ID: 377164
Buyer Name: INC.
Main Phone #:
Main FAX #:
Street Address 1:
Street Address 2:
City: PLANO
State / ZIP: TX /

VIN / Serial #: 4V4MC9EH79N Rear axle installation: RADD-A4L
Rear axle: RT1857SM
Gearbox:
Other Details
Part #:
Misc Part #:
Error Code #:
Technical
GCW: Tech Rating:
Remarks:
Summary
DSR/US07/Ishift Clutch Damage Warranty Coverage Question
TRUCK LUNGES FORWARD WHEN STOPPED NA
Activity Notes
03/02/2012 SIEBEL
Internal Notes An attachment with filename 'SNV 11-05 Rev 3' has been added.
Validate the warranty coverage with the warranty group to define this
03/02/2012 coverage. Replace the failed parts and components, Technical support
10:38:07 purpose is for Technical Directives. Print and refer to the Attached SNV 11-
05
Have frito unit here not shifting right after basic checks pulled trans found
ccv bad bearings fell out when removing trans.Also press plate damadged
03/02/2012
DANIEL KLINE Public Work Performed from ccv wearing into it couple bad springs in disc ccv is under warranty
09:59:48
shouldnt the clutch be warrantied do to progressive damadge by ccv? Only
codes i had were mid 130 ppid 50 fmi 11 inactive please advise.

SR # 1-1766751021

complete
Sub Area 2: Sub-Status: Resolved Created By: ALAN ADOLF

Street Address 2:
City: YAKIMA
State / ZIP: WA / 989013926

Buyer ID: 366351
Buyer Name:
Main Phone #:
Main FAX #:
Street Address 1:
Street Address 2:
City: BURLEY
State / ZIP: ID /

Model: VNL Rear axle load: RAL15.5
Engine: D13F485
HP Description: 475
Rear axle: RT1857SM

Gearbox:
Other Details
Part #:
Misc Part #:
Error Code #:
Technical
GCW: Tech Rating:
Remarks:
Summary
DSR US I- Shift
6th time trk has been in shop for tramsmission complaint since sept NA
2011.please review history.trk came in on saturday 3-31.complaint clutch
would not diengauge at stop-inactive codes mid 130 ppid50 fmi 11 sid 250
fmi 9.test drove trk could not dublicate.tech support not avail on
staurday.followed gd diag for inactive codes-check ok-looked for symtom
based diag none for complaint-because of past experience and continuing
problem removed trans to inspect clutch.
Activity Notes
04/17/2012 MICHAEL
09:59:53 VINCOLI
04/02/2012
WILLIAM HAGA Public Web Response Order a reman transmission and complete repair.
21:02:52
04/02/2012 Need to check the oil and transmission filter for metal and report the results.
16:25:37 Remove the top cover and attach pictures of the damages.
04/02/2012 SIEBEL
04/02/2012
ALAN ADOLF Public Web Update job card attached
16:04:27
04/02/2012 MICHAEL
Public Web Response Advise to attach the job card to this case.
12:48:39 VINCOLI
trans is out clutch looks good.input shaft has excessive up and down play
04/02/2012
ALAN ADOLF Public Work Performed of .045.can see no problem why truck would drive through stop-need advise
12:45:43
as to where to go from here.thank you, alan

SR # 1-1767491661

complete
Sub Area 2: Quality Case Filed Sub-Status: Resolved Created By: ALAN ADOLF

Street Address 2:
City: YAKIMA
State / ZIP: WA / 989013926

Buyer ID:
Buyer Name:
Main Phone #:
Main FAX #:
Street Address 1:
Street Address 2:
City:
State / ZIP:
Country:

VIN / Serial #: 4V4N99EJX9N Rear axle installation: RADD-A4L
Rear axle: RT1857SM
Gearbox:

Other Details
Part #:
Misc Part #:
Error Code #:
Technical
GCW: Tech Rating:
Remarks:
Summary
DSR/US07/Ishift/.500 input shaft movement
customer has truck in thier shop-complaint will shift at very high rpm wants to NA
drive through stop
Activity Notes
04/03/2012 WILLIAM
Public Web Response Replace all the failed parts and components required.
18:00:37 HAGA
Is thier complaint going to be solved with new trans.with input brg so loose is
04/03/2012 that causing trk to drive through stop? Is that causing a clutch engauge
17:51:36 disegauge problem or possibly engaugement problems inside trans? Thank
you
there is no job card customer was doing diag-I can ask for print out of codes-
04/03/2012 dampner springs are loose and worn from rattling around on disc 25% lining
17:45:57 left.has not failed but is worn-we will order transmission for customer.thank
you
Attach job card of all test performed prior to removing the transmision. Order
04/03/2012 WILLIAM
Public Web Response a reman transmission with .500 movement you have reported in the case.
17:26:14 HAGA
Need to check to see if the clutch and pressure plate need to be replaced.
customer suspected clutch failure removed trans to inspect and found
04/03/2012 excessive play in input shaft-called dealer I went to inspect input has .500 up
ALAN ADOLF Public Work Performed
17:22:57 down play please advise what steps we should take from this point. thank
you

SR # 1-1771889741

complete
Sub Area 2: Training Opportunity Sub-Status: Resolved Created By: STEVE SCHMITZ
Sub Area 3: Capable and not trained Created By Group:

Call Back Name: STEVE SCHMITZ Selling Dealer ID:
Contact Last Name: SCHMITZ Selling Dealer:
Dealer Name: NUSS TRUCK GROUP, INC. Street Address 2:
Street Address 1: 2195 COUNTY ROAD C2 W Country:
Street Address 2:
City: ROSEVILLE
State / ZIP: MN / 551131009

Buyer ID: 500928
Buyer Name:
COMPANY
Main Phone #:
Main FAX #:
Street Address 1:
Street Address 2:
City: SAINT PAUL
State / ZIP: MN /

Rear axle: RT1857SM
Gearbox:

Other Details
Part #:
Misc Part #:
Error Code #:
Technical
Remarks:
Summary
I Shift
(CTM R/O465643) Trans doesn,t shift into neutral when coming to stop sign. NA
Activity Notes
04/23/2012 SIEBEL
Internal Notes An attachment with filename '20120423105825853_0001' has been added.
there is a lot of time on this case that isnt in responses, you had 6.1 before
04/19/2012 JEREMIAH even submitting case, case should have been started at 4 hrs for master
Public Web Response
11:29:37 BOWLES tech and 2 for non, please fill out and attach diag request form for cases
requesting more than 5 hrs
04/19/2012 CVU WAS INSTALLED AND TRUCK ROAD TESTED , EVERYTHING
SCOTT YETTER Public Reopen
11:15:46 WENT OK . WE'VE GOT 10.7 HOURS INTO IT AT THIS TIME
04/12/2012 MICHAEL Advise to replace the CVU as suspected. Disregard removing the control
Public Web Response
15:05:50 VINCOLI housing since there is no operational complaint at this time.
I followed directive in GD on the latest code that occurred - MID130 PSID24
FMI11 and the step is to pull trans. Before I did that as you suggested I
perform clutch calibration - successful and all in normal range. And with a
04/12/2012 test gsecu available took truck on test run to swap out if issue occurred.
BRAD UPHUS Public Web Update
14:13:13 Could not recreate issue. 2 questions - Should I pull trans and inspect shift
cover and during further inspection I pulled down clutch valve and
inspected. Exhaust has a builtup rust and a dust. And the seal to trans is
torn which is not serviceable, Do you want the valve replaced?
04/12/2012 Call in: Rich, needs help, No active codes Advised to run each fault code in
FRANK DEBONO Public Web Response
11:20:15 GD Advanced Diag Try a test GSECU as a suggested before.
04/11/2012 SIEBEL
Follow the directives from GD in relation to the faults and syptoms. You
04/11/2012
DAVID HILL Public Web Response could eliminate the gsecu with a test one, go further if you suspect
13:08:13
transmission damage, see if the trans will cailibrate, clutch also.
Check codes and had MID128 PSID205 FMI9 20 Times inactive Data Link
MID130. Performed Function Test and all within range or normal. Road
tested and issue reoccured when turning. Check over - found rubbed thru
04/11/2012 wire at MCTR connector. It rubbed on standoff bracket. Repaired wiring.
STEVE SCHMITZ Public Work Performed road tested again, issue reoccured again and stranded me on Road. Gear
13:00:31
selector displayed each position but trans stayed stuck in 5th gear. Had
active code MID130 PSID25 FMI11 1/R engagement but was stuck in 5th.
Also 1 count for MID223 PSID9 FMI12 Faulty device. Cycle key and trans
responded. Recheck function test and everything normal. Noticed that
starting off excessive trottle postion to move and High clutch load coded.
See attachment. With road tests and breakdown currently nat 6.1 hrs

SR # 1-1787730681

complete
Sub Area 2: Quality Case Filed Sub-Status: Resolved Created By: ADAM FOURNIER

Call Back Name: ADAM FOURNIER Selling Dealer ID:
Contact First Name: ADAM Customer #:
Contact Last Name: FOURNIER Selling Dealer:
Street Address 2:
City: SAUK RAPIDS
State / ZIP: MN / 563792520

Buyer ID: 84307
Buyer Name:
Main Phone #:
Main FAX #:
Street Address 1:
Street Address 2:
City: ARCADIA
State / ZIP: WI /

Engine: D13F485
HP Description: 475
Rear axle: RT1857SM

Gearbox:
Other Details
Part #:
Misc Part #:
Error Code #:
Technical
Remarks:
Summary
5545D / ADAM FOURNIER / erratic operation [Ashley] QAG1r
Hello diver is complany of when come to a stop the truck still wants to pull NA
forward like the clutch is still engauged. It has been getting worse he said
and they pulled him out of it so we cam get it fixed. Only code in it is mid 130
ppid 50 fmi 11. in 1 time.. Any thoughts? Please advise Adam
Activity Notes
Got transmission in and filled with oil. Programed mis 130 and did a
transmission and clutch calabration. Changed parmeters in the mid 130.
05/16/2012 ADAM
Public Web Update Road tested all okay. Old modle and serial ato2512c 20082460166 3190517
19:15:23 FOURNIER
new trans ato2612d 1100198213 3190598 Thanks, Adam. Job can be
closed
05/09/2012 ADAM
Public Web Update Okay i will thanks Tim,
17:50:56 FOURNIER
You will need to replace the complete unit as there is no field repair for this
05/09/2012 failure mode. Please order a reman as a replacement. Also be sure to
16:42:09 record the OE as well as the replacement unit's model/serial in this
eService. ~Tim
05/09/2012 ADAM
Public Web Update I attached the job card for you to look at.
16:45:36 FOURNIER
05/09/2012 SIEBEL
Internal Notes An attachment with filename 'REPORT_A29069' has been added.
05/09/2012 JEREMIAH
Public Web Response job card needs to be attached with original codes it came in with
16:19:15 BOWLES
05/09/2012 ADAM Okay up and down movement is .0020 20 thousands movement. If you want
Public Web Update
16:12:32 FOURNIER i can take pictures of wear on shaft has a good lip wore in to it from bearing.
05/09/2012 GREGORY
Public Web Response Please check and advise on input shaft movement.
14:08:37 CHAFFIN
05/09/2012 ADAM I have not checked the up and down movement on the imput shaft. Yes the
Public Web Update
13:36:04 FOURNIER wear in on the end of the imput shaft where the pilot bearing runs.
Have you checked the input shaft with a dial indicator for up/down
05/07/2012
KEVIN JOHNSON Public Web Response movement? The wear you mention, is it on the end of the shaft where the
10:13:04
pilot bearing is?
I removed transmission and found clutch cylinder face wore badly also
05/04/2012 ADAM found where clutch postion sensor wore too. I noticed ware on imput shaft
Public Web Update
16:52:44 FOURNIER where bearing rides. It has .010 ware 10 thousands ware. Is this okay or do
you think is is what is causeing the problem?
I did go threw gd and everything tested out okay for that code. I have also
05/04/2012 ADAM
Public Web Update seen clutch springs braking and getting stuck by the clutch postion sensor
15:29:13 FOURNIER
and causeing this code.
05/04/2012 if the code is active even once we need to diag through GD. Have that been
ERIC RYMER Public Web Response
15:00:15 performed yet? what were the results?
05/04/2012 ADAM I have been seeing some problems with clutch cylinder when they get up in
Public Web Update
14:50:29 FOURNIER the 400,000 miles range
05/04/2012 SIEBEL
05/04/2012 ADAM
Public Work Performed I did a pwm clutch and valve test and the fast engagement was out of spec.
14:21:23 FOURNIER

SR # 1-1793287931

Sub Area 2: Quality Case Filed Sub-Status: Resolved Created By: KYLE WEATHERLY

Call Back Name: KYLE WEATHERLY Selling Dealer ID:
Contact First Name: KYLE Customer #:
Contact Last Name: WEATHERLY Selling Dealer:
Street Address 2:
City: MEMPHIS
State / ZIP: TN / 381163601

Buyer ID: 175571
Buyer Name:
Main Phone #:
Main FAX #:
Street Address 1:
Street Address 2:
City: AMARILLO
State / ZIP: TX /

Engine: D16F535
HP Description: 525
Rear axle: RTS1850A

Gearbox:
Other Details
Part #:
Misc Part #:
Error Code #:
Technical
Remarks:
Summary
DSR US07 I-shift keeps pulling
TRANSMISSION KEEPS PULLING HARD AFTER BRAKES ARE APPLIED NA
TO TRY TO COME TO A STOP. ONCE TRUCK HAS STOPPED
TRANSMISSION PERFORMS PROPERLY UNTIL TAKING OFF AND
TRYING TO STOP AGAIN. NO ACTIVE OR INACTIVE CODES.
Activity Notes
05/14/2012 TERRY
Public Web Update recal clutch and test drove and trans shifts normal. can close case
16:52:02 MOTLEY
05/11/2012 JEREMIAH
Public Web Response what was done to it, did you recal the clutch?
12:39:12 BOWLES
05/11/2012 KEVIN
Public Web Response Can case close be closed?
12:49:21 JOHNSON
05/11/2012 TERRY
Public Web Update road tested and truck shifts ok and does not pull now
12:36:50 MOTLEY
perform clutch recal option 3 and see if it still pulls this is possibly a driver
05/10/2012 JEREMIAH
Public Web Response induced issue by holding the unit with the throttle and not the brake, advse
09:43:18 BOWLES
results of recal
VERIFIED COMPLIANT. CALIBRATED CLUTCH. ALL PASSED ON
CALIBRATION. PERFROMED ALL TEST PROCEDURES ON SOLENOID
05/10/2012 KYLE
Public Work Performed VALVES,SENSORS AND SWITHCES THAT ARE APPLICABLE WITH
09:33:57 WEATHERLY
TRANSMISSION IN CHASSIS. ALSO TRANSMISSION AND CLUTCH
WERE REPLACED AT MILEAGE 554913 FOR THIS SAME COMPLIANT.

SR # 1-1797360791

Sub Area 2: Quality Case Filed Sub-Status: Resolved Created By: HAROLD WOOD

Call Back Name: HAROLD WOOD Selling Dealer ID:
Contact First Name: HAROLD Customer #:
Contact Last Name: WOOD Selling Dealer:
Street Address 1: 6260 E MOLLOY RD Country:
Street Address 2:
City: EAST SYRACUSE
State / ZIP: NY / 130571092

Buyer ID: 577747
Buyer Name:
Main Phone #:
Main FAX #:
Street Address 1:
Street Address 2:
City: MOHAWK
State / ZIP: NY /

VIN / Serial #: 4V4NC9KJ99N Rear axle installation: RADD-A4H
Rear axle: RT2173SM
Gearbox:
Other Details
Part #:
Misc Part #:
Error Code #:
Technical
Remarks:
Summary
I-Shift ATO3112C
the truck has an i shift transmission when coming to a stop the truck will stay NA
in gear.
Activity Notes
05/16/2012 KEVIN
16:07:05 JOHNSON
05/16/2012 HAROLD replaced clutch valve unit, road tested truck issue seems to be resolved.
Public Web Update
13:45:24 WOOD case may be closed.
05/15/2012 MATTHEW If you have done all tests in VCADS & everything passed then I would start
Public Web Response
15:44:38 BEAUCHAMP with replacing the CVU on the passenger side of trans.
we have verified the problem. performed all availble tests for the clutch and
05/15/2012 HAROLD pwm tests in vcads, it passes all the tests. there are no active fault codes. i
14:13:14 WOOD suspect there is an issue with the clutch valve. what tests can we perform to
diasgnosis this concern

SR # 1-1801551901

Sub Area 2: Quality Case Filed Sub-Status: Resolved Created By: JIMMY JONES

Call Back Name: JIMMY JONES Selling Dealer ID:
Contact First Name: JIMMY Customer #:
Contact Last Name: JONES Selling Dealer:
Street Address 2:
City: AMARILLO
State / ZIP: TX / 791186960

Buyer ID: 175571
Buyer Name:
Main Phone #:
Main FAX #:
Street Address 1:
Street Address 2:
City: AMARILLO
State / ZIP: TX /

Engine: D16F535
HP Description: 525
Rear axle: RTS1850A

Gearbox:
Other Details
Part #:
Misc Part #:
Error Code #:
Technical
GCW: Tech Rating:
Remarks:
Summary
I-SHift ATO3112C still pulling when coming to stop
CUSTOMER COMPLAINT IS THAT THE CLUTCH WILL NOT DISENGAGE NA
WHEN COMING TO A STOP. TRUCK HAS AN I-SHIFT. WE REPLACED
THE TRANSMISSION, CLUTCH, AND FLYWHEEL ON 5 / 7 / 12. NO
CLUSTER MESSAGES OR ACTIVE CODES. HAD INACTIVE CODES.
MID 128 PID 111 FMI 1 INACTIVE 14 TIMES
MID 128 PSID 205 FMI 9 INACTIVE 1 TIME
MID 130 PPID 50 FMI 11 INACTIVE 1 TIME
MID 130 SID 250 FMI 9 INACTIVE 1 TIME
MID 144 PSID 230 FMI 4 INACTIVE 3 TIMES
MID 144 SID 250 FMI 2 INACTIVE 6 TIMES
Activity Notes
05/22/2012 MATTHEW
Public Web Response If the truck is still pulling with brakes applied then usually a CCV issue.
12:47:59 BEAUCHAMP
RAN THE BRAKE CONTACTS TEST 3815-08-03-01. ON THIS TEST THE

STATUS, BRAKE LIGHT SWITCH AND POWER SUPPLY, PEDAL SWITCH
BOTH SHOWED A GREEN INDICATOR. THE STATUS, BRAKE PEDAL
SWITCH AND STATUS BRAKE TEST DIDN'T SHOW A GREEN
INDICATOR. IF THE TEST FAILS IT SAYS TO REFER TO THE
SCHEMATICS SPECIFIC TO THE TRUCK. INSTALLED A BRAKE N. O.
PRESSURE SWITCH AND THAT DIDN'T CHANGE THE BRAKE TEST
05/22/2012 JIMMY RESULTS. TRUCK WAS BUILT IN FEB 2008. I LOOKED UP THE
12:24:09 JONES SCHEMATICS FOR OCT 2007. ISSUE WITH THE SCHEMATICS IS THAT
THE WIRING DIAGRAMS HAVE THE WIRE NUMBERS BUT NO CIRCUIT
NUMBERS. THEN THE HARNESS CONNECTOR END VIEWS HAVE
ONLY CIRCUIT NUMBERS AND NO WIRE NUMBERS. SO ITS
DIFFICLULT TO VERIFY THAT YOU HAVE FOUND THE CORRECT
CONNECTOR. I CHECKED THE CONTINUITY FORM BRAKE N. O.
PRESSURE SWITCH TERMINAL B TO LCM B CONNECTOR TERMINAL
12. I HAD GOOD CONTINUITY. THEN I CHECKED CONTINUITY FROM
BRAKE PRESSUE SWITH TERMINAL B TO VECU CONNECTOR B
TERMINAL 27. I HAD GOOD CONTINUITY. I DID A CRUISE CONTROL

TEST 2751-08-03-02. THE STATUS, PEDAL CONTACT BRAKE AND
PRESSURE SWITCH, BRAKE LAMP BOTH SHOWED A GREEN
INDICATOR. BUT THE STATUS BRAKE TEST INDICATOR WOLDN'T
SHOW A GREEN INDICATOAR. I NEED TO KNOW WHERE TO GO FROM
HERE.

SR # 1-1803303381

Sub Area 2: Quality Case Filed Sub-Status: Resolved Created By: KENDALL WEAVER

Call Back Name: KENDALL WEAVER Selling Dealer ID:
Contact First Name: KENDALL Customer #:
Contact Last Name: WEAVER Selling Dealer:
INC. City:
Street Address 2:
State / ZIP: UT / 841191405

Buyer ID: 366351
Buyer Name: .
Main Phone #:
Main FAX #:
Street Address 1:
Street Address 2:
City: BURLEY
State / ZIP: ID /

Rear axle: RT1857SM
Gearbox:

Other Details
Part #:
Misc Part #:
Error Code #:
Technical
Remarks:
Summary
I-Shift AT2512C
no codes in trans. trans is lunging when coming to a stop. we have test NA
drove and duplicated complaint
Activity Notes
05/24/2012 MATTHEW Usually either CCV on passenger side of trans, CCA on input shaft, or clutch
Public Web Response
13:46:33 BEAUCHAMP issue. Would start with CCV.
Is there any trouble shooting for this complaint can't find any. have checked
05/24/2012 KENDALL
Public Work Performed air pressure and it is good have checkedf clutch stroke and it is good. have
12:43:22 WEAVER
performed clucth drah test and it is good. please advise

SR # 1-1823445011

complete
Sub Area 2: Quality Case Filed Sub-Status: Resolved Created By: JONATHAN HOFFMAN

Call Back Name: JONATHAN HOFFMAN Selling Dealer ID:
Contact First Name: JONATHAN Customer #:
Contact Last Name: HOFFMAN Selling Dealer:
Dealer Name: GATR VOLVO AND GMC CENTER Street Address 2:
Street Address 1: 218 STEARNS DRIVE Country:
Street Address 2: P.O. BOX 367
City: SAUK RAPIDS
State / ZIP: MN / 56379

Buyer ID: 85489
Buyer Name:
Main Phone #:
Main FAX #:
Street Address 1:
Street Address 2:
City: DETROIT LAKES
State / ZIP: MN /

Engine: D13F485
HP Description: 475
Rear axle: RT1857SM

Gearbox:
Other Details
Part #:
Misc Part #:
Error Code #:
Technical
Remarks:
Summary
DSR/Ishift issue
customer complaints of transmission will not shift into gear and at a stop still NA
wants to move.
Activity Notes
06/26/2012 SIEBEL
Internal Notes An attachment with filename '111239-diag sheet' has been added.
06/22/2012 THOMAS
Public Web Response Order trans, replace clutch.
17:47:26 KONOPKA
pulled transmission found .040 of up and down movement on input shaft
06/22/2012 JONATHAN
Public Web Update and were pilot bear rides is wore. inspected clutch found fingers are bent
16:20:09 HOFFMAN
and damaged springs broken.
06/22/2012 JONATHAN any other checks you what me to do before we pull the transmssion and
Public Web Update
14:38:31 HOFFMAN inspect the clutch?
updated ppt and vcads, is now at ppt 1.12.70 and vcads 1.12.90.
06/22/2012 JONATHAN
Public Web Update reprogramed mid 130 and no error came up this time. performed
13:55:17 HOFFMAN
recalibration still come up with error 21002.
06/22/2012 Call in: Waiting for answer / help. Asked if PTT was current, not sure,
FRANK DEBONO Public Web Response
13:29:11 advised to update PTT Reprogram TECU, then do clutch calibration
06/22/2012 SIEBEL
Internal Notes An attachment with filename 'lack of software support' has been added.
installed a test transmission ecu and programed and tryed doing calibration
06/22/2012 JONATHAN
Public Web Update and still get the error during slip point postion part of calibration and i get a
11:19:11 HOFFMAN
lack of software support error during programing.
06/22/2012 SIEBEL
Internal Notes An attachment with filename 'error 21002' has been added.
06/22/2012 JONATHAN
Public Web Update This is john hoffman in service, could you give me a call at 1 320 251 7356.
09:55:49 HOFFMAN
06/21/2012 JONATHAN Public Web Update both tanks are at 120psi and transmisson read 125psi.
20:13:27 HOFFMAN
06/21/2012 THOMAS
Public Web Response What are your air pressure reading?
20:04:39 KONOPKA
06/21/2012 SIEBEL
Internal Notes An attachment with filename 'foltz 524' has been added.
verifyed complaint no faults are loged during problem. performed
transmission and clutch calibration. would'nt finish calibration and stop at
calibrate slip point and position and error 21002 comes up. install new
06/21/2012 JONATHAN
Public Work Performed clutch control valve and same results. programed mid 130 and performed
19:05:00 HOFFMAN
transmission and clutch calibration and same results and now has a active
mid 130 ppid 51 fmi 13. this unit was on 5/31/12 with same complaint and
had the clutch cylinder replaced. will attach list of faults thanks john hoffman

SR # 1-1840352611

complete
Sub Area 2: Training Opportunity Sub-Status: Resolved Created By: GARY WINANS

Call Back Name: GARY WINANS Selling Dealer ID:
Contact First Name: GARY Customer #:
Contact Last Name: WINANS Selling Dealer:
Dealer Name: BRUCKNER TRUCK SALES Street Address 2:
Street Address 1: 1002 S ACCESS RD Country:
Street Address 2:
City: TYE
State / ZIP: TX / 79563

Buyer ID: 617555
Buyer Name: .
Main Phone #:
Main FAX #:
Street Address 1:
Street Address 2:
City: MILWAUKEE
State / ZIP: WI /

VIN / Serial #: 4V4NC9DG19N Rear axle installation: RADD-A4L
Rear axle: RT1857SM
Gearbox:

Other Details
Part #:
Misc Part #:
Error Code #:
Technical
GCW: Tech Rating:
Remarks:
Summary
DSR US07 eecu faults
this truck has an I-shift trans.when in forward or reverse and you mash the NA
brake it will not stop for a few seconds and then stops abruptly. I have a
code that keeps reoccuring but is inactive when stopped. MID 128 PSID 205
FMI 9. when troubleshooting this code in G/D we get no fault found. There is
not much t/s for this code. Please advise. thanks.
Activity Notes
08/21/2012 GREGORY
Public Web Response Case closed.
12:35:26 CHAFFIN
08/21/2012 GINGER
Public Web Update can we get 4 hrs diagnositc time
12:34:07 REYNOLDS
08/21/2012 GINGER
Public Web Update old trans AT02512C/20083850124, new trans AT02612D/1100209842
12:32:46 REYNOLDS
08/01/2012
KEVIN JOHNSON Public Web Response Thank you
11:02:26
08/01/2012 GINGER our parts dept has ordered reman p/n 85003222, will follow up with old and
Public Web Update
10:17:37 REYNOLDS new model/serial numbers
You will need to replace the complete unit as there is no field repair for this
failure mode. If you advise on your ship to address with contact person and
07/31/2012 phone number, I can send a replacement unit. Or you can order a reman as
16:58:58 a replacement if it will get the customer back in service sooner. Also be sure
to record the OE as well as the replacement unit's model/serial in this
eService. ~Tim
07/31/2012 SIEBEL
Internal Notes An attachment with filename '935654 SCHWERMAN 005' has been added.
07/31/2012 GINGER
Public Web Update input shaft play checked again-it is .030-.045
16:49:35 REYNOLDS
07/31/2012 SIEBEL
07/31/2012 SIEBEL
07/31/2012 SIEBEL
07/31/2012 SIEBEL
07/31/2012 GINGER
Public Web Update attached job card
16:09:57 REYNOLDS
07/31/2012 SIEBEL
Internal Notes An attachment with filename 'REPORT_T654' has been added.
07/31/2012 SIEBEL
Concerned with the input shaft play… is it .004 - .005" easily or do you have
to force it to move it that much? Did you have the shift cover off and inspect
for damage to the clutching teeth? Do you have pictures of the damage to
07/31/2012 the clutch you are reporting? If the clutch has been hot it may need to be
12:50:47 replaced. There is a comment that the job card was attached. This is not the
case… a scanned image of GDR page is not attaching the job card. Need to
see the failed calibration results as well as the results of the tests you
performed trying to resolve the issue. ~Tim
07/31/2012
WILLIAM HAGA Public Web Response Lock the connector and see if the issue and codes return.
12:36:13
I understand we need to updat ptt and vcads, but are we supposed to install
07/31/2012 the trans. and retest. We were instructed to remove the trans. and inspect
GARY WINANS Public Web Update
10:23:44 the clutch and trans. I do realize we can check the connector without the
trans. in chassis, I do not think the connector lock was installed.
07/31/2012
TIMOTHY HAYES Public Web Response current PTT is 1.12.282 and VCADS is 2.42.82.
08:39:13
07/30/2012
DAVID HILL Public Web Response See the attachment, check that connection also.
17:23:59
07/30/2012 SIEBEL
Internal Notes An attachment with filename 'connecter lock at trans2' has been added.
07/30/2012 ptt version 1.12.224, vcads 2.42.22, none of the non volvo ecu's were
16:36:48 disconnected and there were no issues when reprogramming the mid 130.
07/30/2012 What is the version of PTT and VCADS? Has all the non volvo ecu's been
14:33:32 disconnected? Any issue programming Mid130?
it failed while reading the information from the ecu and gave an error code
07/30/2012 10. all ecu's were connected and drive line was installed, shifter was not
14:28:22 folded, air pressure was 120 psi. voltage and ground status were good and
ptt and vcads were just updated to latest and greatest version.
At what point did the calibration process fail? Was all the non volvo ecu's
disconnected when the programming and calibration was performed? Is the
07/30/2012
WILLIAM HAGA Public Web Response driveshaft installed? Is the shifter folded? What is the error code when
12:02:18
calibrations fail? What is the air pressure, voltage and ground status to the
TECU? What is the version of PTT and VCADS?
I REPROGRAMMED THE MID 130 AND THEN TRIEDTO RECALIBRATE
THE CLUTCH AND TRANS. AND IT WOULD NOT CALIBRATE. I DID NOT
07/30/2012 GINGER CHECK THE CODES, BUT THERE WAS NOTHING ACTIVE BEFORE WE
Public Web Update
11:44:55 REYNOLDS TRIED TO DO ALL OF THIS. THE ONLY PROBLEM WE HAD WAS THE
TRANSMISSION WOULD NOT DISENGAGE WHEN THE BRAKES WERE
APPLIED, IT JUST KEPT TRYING TO GO.
07/30/2012 At what point did the calibration fail? What fault codes are active after the
09:12:18 failed calibration?
07/27/2012 MATTHEW
Public Web Response Reliability reviewing.
17:13:44 BEAUCHAMP
07/27/2012 GINGER
Public Web Update job card is attached, no damage found in transmission
17:08:41 REYNOLDS
07/27/2012 SIEBEL
Internal Notes An attachment with filename 'schwerman' has been added.
07/27/2012 GINGER
Public Web Update gdr
17:08:01 REYNOLDS
Can you attach the job card showing all the fault codes present when the
07/27/2012
TIMOTHY HAYES Public Web Response vehicle arrived at your facility. Remove the shift cover and inspect the trans
08:56:59
internals for any damage and report the results. ~Tim
07/26/2012 MATTHEW
Public Web Response Forwarded to Reliability, they will adivse.
17:00:05 BEAUCHAMP
found input shaft play was .004-.005, clutch friction disc looked good,
07/26/2012 GINGER
Public Web Update springs had some wear, pressure plate looks like it has been hot (has some
16:51:59 REYNOLDS
blue color), also input shaft seal is leaking oil
07/24/2012 JEREMIAH
Public Web Response pull trans and inpsect clutch as well as input shaft play and advise
12:43:43 BOWLES
07/24/2012 ALREADY TRIED THAT AND STILL WOULD NOT CALIBRATE, PLEASE
12:38:29 ADVISE, THANKS.
07/24/2012 JEREMIAH recal the cluth using option 3 clutch replacement and then test drive and
Public Web Response
11:47:06 BOWLES advise results
we found and corrected and bad connection in the transmission wiring
harness and got rid of the datalink code but I think what is happening is the
clutch is not disengaging like it should when the brake is applied. I
07/24/2012
GARY WINANS Public Web Update reprogrammed the mid 130 and tried to recalibrate and I get a code 10 for
11:37:32
clutch not calibrated and it tells me to do a calibration 4320-07-03-01. Does
this mean that the clutch will not calibrate due to a faulty clutch? I do not
have any fault codes now. Please advise, thanks.
07/20/2012 JEREMIAH that is a data link faults and not sure what you are trying to describe with
Public Web Response
17:31:35 BOWLES mashing the brakes, that sounds like a complete different issue.....
07/20/2012
GARY WINANS Public Work Performed we t/s with g/d and got no fault found.
17:26:17

SR # 1-1852031272

Sub Area 2: Quality Case Filed Sub-Status: Resolved Created By: ERIC SMITH

Street Address 2:
City: ALSIP
State / ZIP: IL / 608033232

Buyer ID: 626971
Buyer Name:
Main Phone #:
Main FAX #:
Street Address 1:
Street Address 2:
City: DARIEN
State / ZIP: IL /

Rear axle: RT1857SM
Gearbox:

Other Details
Part #:
Misc Part #:
Error Code #:
Technical
GCW: Tech Rating:
Remarks:
Summary
I Shift
unit came in iwth complaint of trans not stopping at a stop, keeps pulling. NA
Activity Notes
pulled trans and found excessive movement in input shaft. .90 up and down.
inspected clutch and found ok. installed new trans and programed and
08/15/2012
ERIC SMITH Public Web Update calibrated and road tested. all ok... old trans s/n#20082270062, and new
14:36:47
trans s/n#20074410088. have 2hrs diag time if ok please close case
thanks.....ERIC.....
08/15/2012
DAVID HILL Public Web Response Go ahead with repairs, remove and completely inspect the clutch also
10:33:13
pulled unit into shop and pulled codes and peroformed pwm valves test, and
08/15/2012
ERIC SMITH Public Work Performed failed. will remove trans and inspect cca, and also input shaft for excessive
09:28:50
movement.

SR # 1-1869015731

Sub Area 2: Training Opportunity Sub-Status: Resolved Created By: MATT BOGER

Call Back Name: MATT BOGER Selling Dealer ID:
Contact First Name: MATT Customer #:
Contact Last Name: BOGER Selling Dealer:
Dealer Name: POZZO TRUCK CENTER, INC. Street Address 2:
Street Address 1: 3001 E 15TH PL Country:
Street Address 2:
City: GARY
State / ZIP: IN / 464033679

Buyer ID: 615827
Buyer Name: .
Main Phone #:
Main FAX #:
Street Address 1:
Street Address 2:
City: ELK GROVE VILLAGE
State / ZIP: IL /

Rear axle: RT1857SM
Gearbox:

Other Details
Part #:
Misc Part #:
Error Code #:
Technical
GCW: Tech Rating:
Remarks:
Summary
DSR US I-shift clutch pulls
This unit has an Ishift transmission. Customer is complaining that NA
transmission will still want to move truck when brake pedal is applied. We
have driven unit and can duplicate the complaint. Unit will continue to move
in both forward or reverse after brake pedal is applied. Unit has no active
transmission faults. Has inactive mid130 ppid50 fmi0 1x & ppid50 fmi11 17x.
Have you seen this situation?
Activity Notes
10/18/2012 MICHAEL
Public Web Response Case will be closed.
11:41:42 VINCOLI
10/18/2012 BUDDY Calibrated clutch again and road tested truck. Could not get truck to duplicate
Public Web Update
11:37:02 ROADRUCK problem after calibration. Please close case.
advise them to tell driver to quit trying to hold truck with throttle lick they
10/11/2012 JEREMIAH
Public Web Response would their car at home will need to use the brakes, get unit into shop and
11:25:58 BOWLES
calibrate clutch...
customer took unit and has been using it. was advised today that unit is
10/11/2012 MATT having the same problem. unit will still want to move when brake pedal is
Public Reopen
11:16:04 BOGER applied. i do not have the truck here at this time and don't know if it has any
codes. any suggestions? thanks, matt
09/18/2012 GREGORY
10:56:43 CHAFFIN
09/18/2012 MATT calibrated clutch and drove unit bobtail, could not get unit to act up again.
Public Web Update
10:26:27 BOGER releasing unit back to customer. please close case. thanks
we have seen this quite often when driver holds truck on incline with throttle
09/17/2012 JEREMIAH
Public Web Response not the brake pedal as designed, advise driver not to do this and also recal
16:38:00 BOWLES
the clutcj using option 3 clutch replacement and then advise results
09/17/2012 MATT
Public Work Performed Road tested to verify complaint. check transmission codes.
16:00:28 BOGER

SR # 1-1885181708

Sub Area 2: Quality Case Filed Sub-Status: Resolved Created By: TRACY MCDARIS

Call Back Name: TRACY MCDARIS Selling Dealer ID:
Contact First Name: TRACY Customer #:
Contact Last Name: MCDARIS Selling Dealer:
Dealer Name: YOUNG'S TRUCK CENTER, INC. Street Address 2:
Street Address 1: 3194 15TH AVENUE BLVD SE Country:
Street Address 2:
City: CONOVER
State / ZIP: NC / 286139606

Buyer ID: 390226
Buyer Name: .
Main Phone #:
Main FAX #:
Street Address 1:
Street Address 2:
City: TACOMA
State / ZIP: WA /

Rear axle: RT1857SM
Gearbox:
Other Details
Part #:
Misc Part #:
Error Code #:
Technical
Remarks:
Summary
I Shift
did clutch actuator test got two diff values for lower value.. i think clutch NA
cylinder is coming apart an messing with sensor. also it keeps pulling when
in gear like it won't disengage did clutch wear test and got three values for
lower value on the same line for the lower value and they are all right near
each other
Activity Notes
did not have a cvu so icalled and suggested pull trans anyway. found clutch
10/18/2012 TRACY disc had come apart and springs had come out to jamb up disc to flywheel.
Public Web Update
16:16:54 MCDARIS unit needs a clutch job to fix. thanks for the help. this one had me boogered
for a while. please close, customer to pay. thanks tracy
10/18/2012 JEREMIAH tech called in and i advised to pull trans and check the cca and also check
Public Web Response
13:23:38 BOWLES play of the input shaft...
If you have replace the cvu on the side of the trans and the clutch calibration
10/18/2012 didn't correct it, remove the transmission and clutch.Complete inspection of
12:16:00 the clutch. The cca should be replaced. Measure the input shaft movement
with a dial indicator, record the results
10/18/2012 TRACY
Public Web Update did pwm clutch actuator test and it shows .73 of travel.
11:50:04 MCDARIS
10/18/2012 TRACY also just did clutch engagement test and it failed slow disengage, failed fast
Public Web Update
11:44:27 MCDARIS engage, and failed slow engage
10/18/2012 TRACY inactive code mid 130 ppid 50 fmi 11 6 counts also did clutch actuator test
11:28:47 MCDARIS and wear test with vcads

SR # 1-1904296441

Sub Area 2: Spurious Sub-Status: Resolved Created By: TIMOTHY SCHAFFNER

Call Back Name: TIMOTHY SCHAFFNER Selling Dealer ID:
Contact First Name: TIMOTHY Customer #:
Contact Last Name: SCHAFFNER Selling Dealer:
Dealer Name: WESTFALL O'DELL OF COLORADO, INC. Street Address 2:
Street Address 1: 7250 E 56TH AVE Country:
Street Address 2:
City: COMMERCE CITY
State / ZIP: CO / 800224813

Buyer ID: 390226
Buyer Name: .
Main Phone #:
Main FAX #:
Street Address 1:
Street Address 2:
City: TACOMA
State / ZIP: WA /

Rear axle: RT1857SM
Gearbox:

Other Details
Part #:
Misc Part #:
Error Code #:
Technical
GCW: Tech Rating:
Remarks:
Summary
US07 I-Shift
THE DRIVER COMPLAINS OF THE CLUTCH NOT DISENGAGING ON NA
THIS I-SHIFT. THE TRUCK CREEPS WHEN PUT IN GEAR (FORWARD
OR REVERSE) WITHOUT APPLYING ANY THROTTLE. THERE ARE NO
FAULTS IN MID 130 OR MID 223. THE TRANSMISSION WAS JUST
REPLACED 1 WEEK AGO AT THE FONTANA, CA. VOLVO. THE DRIVE
STATES THAT THERE WAS NO PROBLEM UNTIL YESTERDAY.
Activity Notes
11/16/2012 ROBERT
Public Web Update the owner decided to take the truck as is.. thank you
17:34:53 SCOTT
11/16/2012 KEVIN
Public Web Response Remove the transmission and inspect the clutch and the CCA.
16:01:51 JOHNSON
11/16/2012 TIMOTHY
Public Web Update any suggestions of what to do next would be appreciated
12:08:28 SCHAFFNER
11/16/2012 TIMOTHY
Public Web Update ???
12:07:22 SCHAFFNER
11/16/2012 TIMOTHY
Public Web Update ?
09:24:09 SCHAFFNER
the clutch was not replaced, the break lights work. the trans is getting 125psi
11/15/2012 NICHOLAS air, i caibrated the TECU and Clutch. still dose the same thing. the truck dose
Public Web Update
20:34:24 PURCELLA not pull when the brake pedle is pressed down but as soon as you relace the
break pedle the turck start rolling forward with out touching the throttle.
Was the clutch replaced with the transmission. Calibrate the TECU and
11/15/2012 KEVIN clutch and test drive. What is the air psi to the transmission? Is the truck tring
Public Web Response
17:33:18 JOHNSON to pull with the brake pedal depressed? Check the psi that the stop light
switch is coming on, are the brake lights working.
11/15/2012 TIMOTHY
Public Web Update ?
17:14:27 SCHAFFNER
11/15/2012 TIMOTHY I VERIFIED THE COMPLAINT AND USED PTT FOR DIAGNOSTICS, BUT
16:02:09 SCHAFFNER CANNOT FIND THE CAUSE

SR # 1-1921224591

Sub Area 2: Sub-Status: Resolved Created By: JASON JOHNSON

Call Back Name: JASON JOHNSON Selling Dealer ID:
Contact First Name: JASON Customer #:
Contact Last Name: JOHNSON Selling Dealer:
Dealer Name: HARVEY MACK SALES AND SERVICE, INC. Street Address 2:
Street Address 1: 29 E COMMONS BLVD STE 300 Country:
Street Address 2:
City: NEW CASTLE
State / ZIP: DE / 197201739

Buyer ID: 102588
Buyer Name:
Main Phone #:
Main FAX #:
Street Address 1:
Street Address 2:
City: HARRINGTON
State / ZIP: DE /

Rear axle: RT1857SM
Gearbox:
Other Details
Part #:
Misc Part #:
Error Code #:
Technical
Remarks:
Summary
US07 I-Shift input shaft play
Unit came in with a complaint of when coming to a stop the clutch would not NA
disengage and would also lunge when starting off in either forward or
reverse.
Activity Notes
12/12/2012 MICHAEL
Public Web Response Case will be closed. 3 hrs. diag. time requested.
11:52:48 VINCOLI
12/12/2012 KENNETH THANKS FOR THE HELP. CASE CAN BE CLOSED. WE HAVE 3 HOURS
Public Web Update
11:40:28 ROLAND DIAGNOSTIC TIME.
12/06/2012 MATTHEW
Public Web Response There is no field repair for input shaft play so trans will have to be replaced.
09:40:45 BEAUCHAMP
Pulled unit in shop and perform clutch function tests and found that the clutch
cylinder was leaking down when the clutch was disengaged. Removed the
air line from the cylinder and compressed it by hand. Found it would leak
down very quickly and not hold back in the install or disengage position.
12/06/2012 JASON removed the air line and installed a rubber plug in the hole and retried, it
09:33:20 JOHNSON would still leak down very quickly. Believe the clutch cylinder is failed. Also
upon disassembly found the clutch had broken springs in it as well. During
inspection of the trans found the input shaft had .145 of play. I believe the
spec on this is .125. Please advise whether the trans should be repaired due
to the excessive play in the input shaft.

SR # 1-1926143051

Sub Area 2: Spurious Sub-Status: Resolved Created By: ALAN ADOLF

Street Address 2:
City: YAKIMA
State / ZIP: WA / 989013926

Buyer ID:
Buyer Name:
Main Phone #:
Main FAX #:
Street Address 1:
Street Address 2:
City:
State / ZIP:
Country:

Rear axle: RT1857SM
Gearbox:

Other Details
Part #:
Misc Part #:
Error Code #:
Technical
GCW: Tech Rating:
Remarks:
Summary
US07 I-Shift
CUSTOMER HAS TRK IN THIER SHOP.COMPLAINT TRK WOULD NOT NA
DOWN SHIFT AND WANTS TO DRIVE THROUGH STOPS.CUSTOMER
HAS REMOVED TRANS TO INSPECT CLUTCH AND FOUND .500 PLAY
IN INPUT SHAFT.INPUT SHAFT BEARING HAS FALED.THERE ARE 2
REMAN TRANS,PRT #85003145, IN PDC RENO.WE WILL ORDER ONE,
TRK DOWN UNLESS YOU ADVISE OTHERWISE.
Activity Notes
12/20/2012 KEVIN
Public Web Response No response, case closed
08:05:36 JOHNSON
12/12/2012 KEVIN Order a reman transmission and inspect the clutch and pressure plate and
Public Web Response
18:07:17 JOHNSON the flywheel.
12/12/2012
ALAN ADOLF Public Work Performed TRANSMISSION IS OUT
16:28:14

SR # 1-1937889251

Sub Area 2: Guided Diag. Reference Sub-Status: Resolved Created By: ANDY KRAHENBUHL

Call Back Name: ANDY KRAHENBUHL Selling Dealer ID:
Contact First Name: ANDY Customer #:
Contact Last Name: KRAHENBUHL Selling Dealer:
Street Address 2:
City: YAKIMA
State / ZIP: WA / 989013926

Buyer ID: 524748
Buyer Name:
Main Phone #:
Main FAX #:
Street Address 1:
Street Address 2:
City: MOXEE
State / ZIP: WA /

Rear axle: RT1857SM
Gearbox:

Other Details
Part #:
Misc Part #:
Error Code #:
Technical
Remarks:
Summary
I Shift
pulled trans due to driving thru stop lights NA
Activity Notes
12/24/2012
DAVID HILL Public Web Response Order the transmission VOR, will ship when they get one.
14:02:36
12/24/2012 ANDY found input shaft failed we need a trans truck is down none available
13:58:58 KRAHENBUHL 85003145c

SR # 1-1940585381

Sub Area 2: Training Opportunity Sub-Status: Resolved Created By: CARRIE WOJNER

Call Back Name: CARRIE WOJNER Selling Dealer ID:
Contact First Name: CARRIE Customer #:
Contact Last Name: WOJNER Selling Dealer:
Dealer Name: WAUSAU TRUCK CENTER, INC. Street Address 2:
Street Address 1: 1039 KRONENWETTER DR Country:
Street Address 2:
City: KRONENWETTER
State / ZIP: WI / 54455

Buyer ID: 84220
Buyer Name:
Main Phone #:
Main FAX #:
Street Address 1:
Street Address 2:
City: STEVENS POINT
State / ZIP: WI /

Rear axle: RTS1857A
Gearbox:

Other Details
Part #:
Misc Part #:
Error Code #:
Technical
GCW: Tech Rating:
Remarks:
Summary
DSR/NFF Transmission Functions
Unit is having trouble engaging and disengaging transmission.The unit was NA
coming to a stop sign and wouldnt disengage the transmission. The tires
kept spinning when the unit stopped. The unit also has problems starting on
an incline it just keeps rolling backwards when trying to go. Unit also shifts
into neutral at random times. I took the unit for 2 test drives and unit worked
and shifted fine but the operator is having these problems randomly. There
are no codes active or set in the past.
Activity Notes
01/10/2013 MICHAEL
Public Web Response Case will be closed.
11:59:43 VINCOLI
01/10/2013 JUSTIN Truck now shifts like it should and releases properly. No more issues. Case
Public Web Update
11:55:37 KUCK can be closed.
Called on Dealer 1/3/13 , truck was in shop at that time and air valve on side
01/10/2013 DAMIAN
Public Notes of trans jjust repalced. Test drove truck . Still stayed engagaed. Informed
10:50:08 MERKEL
dealer to remove trans and install new release cyl/ Bearing
01/03/2013 JEREMIAH
Public Web Response replace the cvu on side of trans and advise
14:51:26 BOWLES
01/03/2013 JUSTIN Results are better but still not great. Fast dissengagement is at 490. Fast
Public Web Update
13:22:03 KUCK engagement is at 350.
01/03/2013 JEREMIAH
Public Web Response perform clutch recal option 3 and then advise results
12:45:40 BOWLES
Performed test 4320-08-03-32 PWM clutch test. Results are as follows: Leak
Test low spec 1.173 High spec 1.252 result: 1.232 This was the value before
and after the test. clutch performance Fast dissengagement low spec 60 high
01/03/2013 JUSTIN
Public Web Update spec 240 result 2,540 fast engagement low spec 60 high spec 240 result 360
11:38:57 KUCK
slow engagement low spec 300 high spec 1500 result 1010 slow
dissengagement low spec 300 high spec 1500 result 1740 Performed test
several times and results were all about the same.
Sounds like the air lines to the transmission might be frozen. Check for water
01/03/2013 KEVIN
Public Web Response in the air system. Make sure the brake lights work and the stop light switch is
10:58:10 JOHNSON
working at @ 4 psi.
Actual mileage is 512175. I just went to pull this unit in the shop and found
that the unit would not stop with the brake pedal. I tried shifting unit into
Public Web Update neutral several times while it was doing this and nothing happened. when i
shifted it to neutral i found that the indicator in the cluster never moved off of
01/03/2013 JUSTIN 4. i shut unit down and turned key back on and found that unit then was in
10:31:20 KUCK neutral. I started back up and found that unit did the same thing. I repated
this 4 times before i got unit into shop. Unit is VERY dangerous to drive this
way. Unit had full system air presure when this happens. Unit was outside all
night in the cold and this was the first start up of the day.
The issue has to be active, while monitoring the system with Acom
Diagnostics and VCADS to see what is failing to cause the customers
12/31/2012 WILLIAM complaint. What is the correct mileage? Has the ishift inclinometer functions
Public Web Response
15:05:55 HAGA been performed for Ishift? What is being shown for clutch functions
engagement and disengagement when this issue occurs? What is the
speeds of each of the wheel speed sensors for the ABS ECU when driving?
Took unit for long test drive and unit didn't act up.When the operator came
12/31/2012 CARRIE and picked up the truck it started acting up and he brought it back.Took unit
14:06:57 WOJNER for a drive with the operator and unit didn't act up. Hooked up computer and
no codes were set again. Please advise.

SR # 1-1966791741

Sub Area 2: Training Opportunity Sub-Status: Resolved Created By: MARCUS MORROW

Call Back Name: MARCUS MORROW Selling Dealer ID:
Contact First Name: MARCUS Customer #:
Contact Last Name: MORROW Selling Dealer:
Dealer Name: NEXTRAN TRUCK CENTER - TUSCUMBIA Street Address 2:
Street Address 1: 22031 HIGHWAY 72 Country:
Street Address 2:
City: TUSCUMBIA
State / ZIP: AL / 35674

Buyer ID: 377164
Buyer Name: .
Main Phone #:
Main FAX #:
Street Address 1:
Street Address 2:
City: PLANO
State / ZIP: TX /

VIN / Serial #: 4V4MC9EH99N Rear axle installation: RADD-A4L
Rear axle: RT1857SM
Gearbox:

Other Details
Part #:
Misc Part #:
Error Code #:
Technical
GCW: Tech Rating:
Remarks:
Summary
I Shift
Customer complaint is sometimes truck tries to continue pulling when at a NA
stop and sometimes does not want to take gear.
Activity Notes
02/11/2013 Replace the failed parts and components as needed to correct and release
15:13:58 this unit
02/11/2013 SIEBEL
Internal Notes An attachment with filename 'photo (3)' has been added.
02/11/2013 MARCUS Spring came loose in pressure plate. Input shaft and all other components
Public Web Update
15:10:27 MORROW seem ok. Attached pic of spring. Thanks, Marcus Morrow
02/11/2013 Check movement of the input shaft, Condition of the Clutch, Pressure Plate,
12:19:51 Flywheel, CCA, Counter shaft brake.
02/11/2013 SIEBEL
Internal Notes An attachment with filename 'photo (2)' has been added.
Drained oil while pulling trans and found oil has a lot of fine metallic particles
02/11/2013 MARCUS in it. Attached photo. Photo does not show metal real good. Drained oil in
Public Web Update
12:16:25 MORROW clean tub and can run hand across bottom of tub and they are covered in
fine metaliic particles. Thanks, Marcus Morrow
At this point remove the transmission, Check movement of the input shaft,
02/08/2013
WILLIAM HAGA Public Web Response Condition of the Clutch, Pressure Plate, Flywheel, CCA, Counter shaft
14:46:29
brake.
02/08/2013 SIEBEL
02/08/2013 MARCUS
Public Web Update Attached job card. Brake switch is working. Thanks, Marcus
13:14:42 MORROW
02/08/2013 SIEBEL
Perform the Clutch and TECU functions tests all outlined in VCADS function
02/08/2013 group 4 and attach to this case for review. Has the service brake input to the
09:53:41 VECU and LCM been validated on the hardwired inputs and function test in
VCADS?
Calibrated the clutch, put truck in reverse to back out of shop and it would
02/07/2013 MARCUS
Public Web Update not stop pulling. Got it to go to neutral. Put in drive or reversed and now we
17:38:26 MORROW
have no throttle. Thanks, Marcus
02/07/2013 DAVID HILL Public Web Response Recalibrate the clutch and release the truck
14:09:05
Hook up lap top and check codes. All codes inactive. MID 130 PPID 50 FMI
02/07/2013 MARCUS 0 1 time, MID 130 PSID 23 FMI 1 1 time, MID 130 PSID 28 FMI 7 6 times,
12:07:26 MORROW and MID 130 PPID 50 FMI 11 23 times. Cannot get any code to come
active. Any suggestions. Thanks, Marcus Morrow

SR # 1-1976395551

complete
Sub Area 2: Quality Case Filed Sub-Status: Resolved Created By: JOE BADOUR

Call Back Name: JOE BADOUR Selling Dealer ID:
Contact First Name: JOE Customer #:
Contact Last Name: BADOUR Selling Dealer:
Dealer Name: EAU CLAIRE MACK SALES, INC. Street Address 2:
Street Address 1: 6111 TRUAX LN Country:
Street Address 2:
City: EAU CLAIRE
State / ZIP: WI / 547039620

Buyer ID: 251084
Buyer Name:
Main Phone #:
Main FAX #:
Street Address 1:
Street Address 2:
City: BALDWIN
State / ZIP: WI /

Rear axle: RT1857SM
Gearbox:

Other Details
Part #:
Misc Part #:
Error Code #:
Technical
Remarks:
Summary
DSR US07 D13F I-Shift
trans shifts hard and stays engaged NA
Activity Notes
02/27/2013 MICHAEL
15:11:06 VINCOLI
02/21/2013 MICHAEL
Public Web Response Advise to attach the current jobcard to the case showing all codes.
09:24:42 VINCOLI
Checked codes found main shaft speed code inactive. found no faults.
Reprogramed mid 130 and test drove with laptop monitoring speed. Found
02/21/2013 veh. speed reads 77 MPH when ABS sensors are reading 68 MPH. Checked
JOE BADOUR Public Work Performed
08:15:01 calibration number ok and checked rev per mile on bendix ok. Should the
readings be the same? Would the readings being off like that cause a shifting
or performance issue?

SR # 1-1991754711

complete
Sub Area 2: Quality Case Filed Sub-Status: Resolved Created By: CHAD ASLESON

Call Back Name: CHAD ASLESON Selling Dealer ID:
Contact First Name: CHAD Customer #:
Contact Last Name: ASLESON Selling Dealer:
Customer #: P231 Street Address 1:
Dealer Name: WESTERN TRUCK PARTS REDDING Street Address 2:
Street Address 1: 1800 TWINVIEW Country:
Street Address 2:
City: REDDING

Buyer ID:
Buyer Name:
Main Phone #:
Main FAX #:
Street Address 1:
Street Address 2:
City:
State / ZIP:
Country:

Rear axle: RT1857SM
Gearbox:

Other Details
Part #:
Misc Part #:
Error Code #:
Technical
Remarks:
Summary
US07 D13F485 - I-shift
CUSTOMER COMPLAINT OF TRUCK NOT FULLY WANTING TO STOP NA
WHILE SITTING AT A STOP LIGHT OR SIGN.
Activity Notes
04/09/2013
ERIC RYMER Internal Notes Closing case for lack of response.
10:33:57
03/13/2013
ERIC RYMER Public Web Response recal the clutch...option 3
21:11:59
WHILE I WAS PULLING THE TRUCK UP TO THE SHOP I NOTICED THAT
WHEN I PUT THE TRUCK IN GEAR THE TRUCK LOADS UP AGAINST
THE BRAKES. WHEN I LET OFF THE BRAKES IT LUNGED FORWARD. I
HAVE 1 IA MID 130 SID 250 FMI 9 11 IA MID 130 PSID 23 FMI 12 1 IA MID
130 PSID 28 FMI 7 2 IA MID 130 PPID 50 FMI 11 WENT THROUGH SOME
03/13/2013 CHAD
Public Work Performed TRANNY TESTS AND FOUND THAT ALL TESTS ARE WITH IN SPEC
19:13:47 ASLESON
EXCEPT FOR 2 OF THEM. THE CLUTCH DRAG TEST CAME TO THE
RESULTS OF .01 INCHES OF DRAG. THE CLUTCH ENGAGEMENT
WOULD NOT COMPLETE DUE TO CLUTCH REACTING TO SLOW. AIR
SYSTEM IS FULL. WHERE ELSE COULD I CHECK FOR THE CLUTCH
HANGING UP. THANKS FOR YOUR HELP, CHAD

SR # 1-2073451411

Sub Area 2: Quality Case Filed Sub-Status: Resolved Created By: DARREN CARR

Call Back Name: DARREN CARR Selling Dealer ID:
Contact First Name: DARREN Customer #:
Contact Last Name: CARR Selling Dealer:
Dealer Name: TWIN BRIDGES TRUCK CITY Street Address 2:
Street Address 1: 2250 W 76TH STREET Country:
Street Address 2:
City: DAVENPORT
State / ZIP: IA / 52806

Buyer ID: 168939
Buyer Name: .
Main Phone #:
Main FAX #:
Street Address 1:
Street Address 2:
City: DAVENPORT
State / ZIP: IA /

Engine: D13F435
HP Description: 425
Rear axle: RT1857SM

Gearbox:
Other Details
Part #:
Misc Part #:
Error Code #:
Technical
Remarks:
Summary
US07 I-Shift
I-shift trans mission won't disengage clutch when stopped. with trans in drive NA
and brake depressed and 0 throttle at idle the truck will try to take off.
Activity Notes
04/01/2013 Rplaced part and performed calibration and test as per instructed. problem
DARREN CARR Public Web Update
13:57:08 is fixed. Thanks. close this SR#
Replace the Clutch Valve Assembly on the side of the transmission and
03/29/2013 GREGORY make sure the transmission is getting 100 psi of air and perform the PWM
Public Web Response
09:40:08 CHAFFIN test in VCADS 4320-08-03-32 after calibrating the TECU and Clutch and
then report the results.
03/29/2013 are there any test to perform to check the ccv and the cca, or do you
DARREN CARR Public Web Update
09:36:39 recommend changing the ccv first to if that fixes the problem?
03/28/2013 MATTHEW
Public Web Response Any codes? Usually CCV, CCA, or clutch itself.
17:54:12 BEAUCHAMP
03/28/2013 SIEBEL
03/28/2013 I performed a clutch engagement test, clutch wear check, and all passed. I
DARREN CARR Public Work Performed
17:16:56 will attach the job card. What would cause this problem?

SR # 1-2073939651

Sub Area 2: Training Opportunity Sub-Status: Resolved Created By: MARK HARRISON

Call Back Name: MARK HARRISON Selling Dealer ID:
Contact Last Name: HARRISON Selling Dealer:
Dealer Name: NORTHWEST EQUIPMENT SALES, INC Street Address 2:
Street Address 1: 2405 JANEEN ST. Country:
Street Address 2:
City: BOISE
State / ZIP: ID / 83709

Buyer ID: 366351
Buyer Name: .
Main Phone #:
Main FAX #:
Street Address 1:
Street Address 2:
City: BURLEY
State / ZIP: ID /

Model: VNL Rear axle load: RAL15.5
Engine: D13F485
HP Description: 475
Rear axle: RT1857SM

Gearbox:
Other Details
Part #:
Misc Part #:
Error Code #:
Technical
Remarks:
Summary
US07 I-Shift AT2512C
the truck was towed in ,the driver said the truck powered though a light and NA
could not stop it ,it has a i shift
Activity Notes
03/29/2013 GREGORY
Public Web Response Replace the CCA if there is any question as to working correctly.
16:13:58 CHAFFIN
I DID FINE A GD THAT WAS DONE #1943-138277 THE TRANS CODE IT
HAD WAS PSID 26 FMI 11 FOR ONE COUNT , I FOLLOWED GD AND
03/29/2013 MARK FOUND NO FAULT AND THE INPUT SHAFT HAS NO PLAY AT ALL , ALL
Public Web Update
16:07:30 HARRISON GEARS LOOK OK NO DAMAGE , PULLED THE LID OFF AND CHECKED
FOR AIR LEAKS INSIDE , USED TECH TOOL AND TESTED THE
SHIFTER AND FOUND NO DAMAGE OR AIR LEAKS
03/29/2013 GREGORY Any fault codes for CCA? Any damage? Measure input shaft endplay on
Public Web Response
15:49:04 CHAFFIN transmission and advise.
we could smell clutch and when you started the engine you could feel the
truck trying to move so the clutch was draging and when you tryed to moved
the truck at first it would not move then it would take off real hard forward and
03/29/2013 MARK
Public Work Performed reverse we did a recal and it showed the clutch as new and it passed but it
15:43:23 HARRISON
was slow ,pulled the trans and found that the clutch was worn down and the
springs damage to them , so my question is do you want to replace the slave
cylinder with the clutch ,, please advise
PE13-002
VOLVO TRUCK
5/1/2013
QUESTION 4
MY-2009 VT FIELD
REPORTS

SR # 1-1317562013

Sub Area 2: Sub-Status: Resolved Created By: KENDALL WEAVER

Call Back Name: KENDALL WEAVER Selling Dealer ID:
Contact First Name: KENDALL Customer #:
Contact Last Name: WEAVER Selling Dealer:
INC. City:
Street Address 2:
State / ZIP: UT / 841191405

Buyer ID: 264189
Buyer Name: .
Main Phone #:
Main FAX #:
Street Address 1:
Street Address 2:
City: WEST JORDAN
State / ZIP: UT /

VIN / Serial #: 4V4LC9KL79N Rear axle installation: RADD-A4L
Rear axle: RTS1857A
Gearbox:
http://argus-css.got.volvo.net/ARGUSVTNA/REPORTS/SRDetails-1-M3TJO9.html 5/1/2013

Other Details
Part #:
Misc Part #:
Error Code #:
Technical
Remarks:
Summary
DSr-Us D16F-sluggish
driver complaining of sluggish at times from pour shifting also not fully Depending on load transmission can take off in a higher gear. @ this point if
disengaging gear on time when coming to hard stop. has inactive codes mid unable to duplicate would have to release unit.
130 ppid50 fmi 11 6x mid 130 sid 250 fmi 9 2x and mid 128 psid 205 fmi 9 8x
cleared all codes and went on test drive with customer. no codes came back
and can't duplicate at this time. but trans would start any were from 1-4 gear
from stop. any ideas?
Activity Notes
06/26/2009 KEVIN Depending on load transmission can take off in a higher gear. @ this point if
Public Web Response
19:54:21 CHERNUTAN unable to duplicate would have to release unit.

SR # 1-1336673241

complete
Sub Area 2: Sub-Status: Resolved Created By: WAYNE THORNE

Call Back Name: WAYNE THORNE Selling Dealer ID:
Contact First Name: WAYNE Customer #:
Contact Last Name: THORNE Selling Dealer:
INC. City:
Street Address 2:
State / ZIP: UT / 841191405

Buyer ID: 264189
Buyer Name:
Main Phone #:
Main FAX #:
Street Address 1:
Street Address 2:
City: WEST JORDAN
State / ZIP: UT /

VIN / Serial #: 4V4LC9KL79N Rear axle installation: RADD-A4L
Rear axle: RTS1857A
Gearbox:

Other Details
Part #:
Misc Part #:
Error Code #:

Claim #: 095198594 & 095261700
Goodwill #:
Km / Hr / Mi: 148096
Unit: Mi
Summary
5720D / WAYNE THORNE / ATO3112C / SKIP SHIFTING IN ECOM
THIS TRUCK HAS BEEN IN SEVERAL TIMES FOR SKIP SHIFTING IN Is there any codes in the any of the ECU's? Has a clutch calibration been
ECOM. MODE. NOW HE HAS A COMPLANT OF TRANS STAYING performed? Has the complaint been duplicated?
ENGAGED WHEN HE COMES TO A STOP. OUR DSM SAYS WE WILL
POSSIBLY NEED TO REPLACE THE CLUTCH CONTROL AND THERE IS
NEW SOFTWARE?
Activity Notes
10/05/2009 MATTHEW That trans. always skips gears. Test drive with load and verify that there is
Public Response
09:19:52 BEAUCHAMP actually a problem.
PTT VERSION 1.10.43 VCADS 2.38.43, I DON'T WHY SETTING OVER
THE WEEKEND WOULD MAKE A DIFFERENCE BUT IT CALIBRATED
10/05/2009 WAYNE
Public Web Update THIS MORNING. ROAD TEST IT STARTED IN 3RD SHIFTED TO 6TH
09:05:42 THORNE
THEN WOULD SKIP 1 GEAR FROM THEN ON. WILL HAVE TO LET
DRIVER TRY WITH A TRAILER ON.
10/03/2009 WILLIAM
Public Web Response Any difference since Mid130 was programmed in the skip shifting?
08:29:49 HAGA
That is correct. Does the unit have any aftermarket systems on the data link?
10/03/2009 WILLIAM
Public Web Response What version of Guided diagnostic and VCADS are you using? Any fault
08:27:44 HAGA
code returned?
I PROGRAMED MID 130 AND TRIED THE CLUTCH TRANS CALIBRATION
10/02/2009 WAYNE
Public Web Update BUT WHEN I GET TO TURN OFF THE ENGINE IT LOCK THE COMPUTER
21:39:19 THORNE
UP. I AM CHECKING THE REPLACE SOFTWARE OPTION
10/02/2009 MATTHEW Reprogram mid130 and perform clutch calibration then test drive and report
Public Response
17:42:22 BEAUCHAMP results. Matthew
I WILL HAVE TO CHECK THE TRAILER PARKING BRAKE. THE SKIP
SHIFTING SEEMS TO BE THE SAME BOTH BOBTAIL AND WITH A
TRAILER BUT HE ONLY HAS THE PROBLEM OF TOO HIGH OF GEAR
WHEN HE HAS A TRAILER ON. IF ON A HILL TRANS STARTS IN 1ST
10/02/2009 RYAN
Public Web Update GEAR THEN JUMPS TO 4TH HE WILL HAVE TO PULL OVER GET TRANS
17:30:06 CONGER
BACK TO 1ST. IN PERFORMANCE MODE IT ONLY SKIPS 1 GEAR, I
HAVEN'T CHECKED WITH A TRAILER ON. DRIVER SAID PROBLEM
STARTED WHEN HE GOT ABOUT 100,000 ON IT BEFORE IT SHIFTED
GOOD AND DIDN'T JUMP 3 GEARS
Does the trailer parking brake switch show a status when the trailer brakes
10/02/2009 WILLIAM are released? Does the skip shifting vary bobtail compared to trailer
Public Web Response
15:50:02 HAGA connected? What gears in each mode? What gears skip shift in performance
mode? Bobtail and connected to a trailer?
09/08/2009 WILLIAM Public Web Response Calibrate the clutch and road test to see if the issue returns.
16:36:16 HAGA
THERE ARE 9 INACTIVE COUNTS OF PID 50 FMI 9. WE VERIFIED THE
SKIIP SHIFTING BEFORE ON ROAD TEST. THE STAYING ENGAGED
09/08/2009 WAYNE
Public Web Update ONLY HAPPENED TO US ONCE WITH NO INCREASE IN CODES
16:22:25 THORNE
COUNTS. LAST TIME WE CHANGED THE FILTER IN CLUTCH CONTROL
AND CALIBRATED CLUTCH AND TRANS.
09/08/2009 WILLIAM Is there any codes in the any of the ECU's? Has a clutch calibration been
Public Web Response
15:40:50 HAGA performed? Has the complaint been duplicated?
PE13-002
VOLVO TRUCK
5/1/2013
QUESTION 4
MY-2010 VN FIELD
REPORTS

SR # 1-1375961741


Call Back Name: VINCE POLIANDRO Selling Dealer ID:
Street Address 2:
City: FONTANA

Buyer ID: 90287
Buyer Name:
Main Phone #:
Main FAX #:
Street Address 1:
Street Address 2:
City: SPRINGFIELD
State / ZIP: MO /

VIN / Serial #: 4V4NC9EJ0AN Rear axle installation: RADD-A4V
Rear axle: RT1857SM
Gearbox:
http://argus-css.got.volvo.net/ARGUSVTNA/REPORTS/SRDetails-1-W14D3X.html 5/1/2013
Other Details
Part #:
Misc Part #:
Error Code #:
Technical
Remarks:
Summary
DSR/Clutch Actuator
UNIT IS HERE FOR I-SHIFT CODES.THE CODES ARE MID 130 PID 33 Replace clutch actuator on the right front lower of the transmission and
FMI-2 FOR THE CLUTCH CYLINDER POSITION,MID 130 PPID 50 FMI-0 report the results.
CLUTCH PLATE ERRATIC,AND MID 130 PPID 50 FMI-11 CLUTCH PLATE
UNIDENTIFIABLE,ALL ARE INACTIVE.RAN A PWM CLUTCH CYLINDER
ACTUATION TEST AND A CLUTCH POSITON TEST.WHEN THE TEST
ARE RAN CODE MID 130 PID 33 FMI-2 FOR THE CLUTCH CYLINDER
POSITION ERRATIC IS LOGGED.ROAD TESTED UNIT AND THE CLUTCH
DOES NOT FEEL LIKE IT'S RELEASING CORRECTLY.CHECKED THE AIR
PRESSURE TO THE CLUTCH CYLINDER ACTUATOR AND IT WAS
CORRECT AT 120 PSI.
Activity Notes
REPLACED THE CLUTCH CYLINDER ACTUATOR POSITION SENSOR
01/14/2010 JAMES
Public Web Update AND CALIBRATED THE CLUTCH AND TRANSMISSION.ROAD TESTED
17:32:14 POLIANDRO
UNIT,ALL OK AT THIS TIME.TOTAL DIAGNOSTIC TIME IS 3.0 HOURS.
01/13/2010 The actuator controls the release bearing which can have an effect on the
19:12:01 movement of the release bearing. Replace the release bearing sensor.
WHY ARE WE CHANGING THE AIR SOLENOID VALVE IF THE CODE I'M
01/13/2010 JAMES
Public Web Update GETTING IS FOR THE CLUTCH CYLINDER ACTUATOR POSITION
19:06:33 POLIANDRO
SENSOR?
01/13/2010 Replace clutch actuator on the right front lower of the transmission and
17:08:05 report the results.

SR # 1-1393985981

complete
Sub Area 2: Sub-Status: Resolved Created By: DANNY WALKER

Call Back Name: DANNY WALKER Selling Dealer ID:
Contact First Name: DANNY Customer #:
Contact Last Name: WALKER Selling Dealer:
Street Address 1: 5140 COMMERCE DR Country:
Street Address 2:
City: BALDWIN PARK
State / ZIP: CA / 917061450

Buyer ID: 197882
Buyer Name:
Main Phone #:
Main FAX #:
Street Address 1:
Street Address 2:
City: CARTERET
State / ZIP: NJ /

VIN / Serial #: 4V4NC9EG2AN Rear axle installation: RADD-A4L
Rear axle: RT1857SM
Gearbox:

Other Details
Part #:
Misc Part #:
Error Code #:
Technical
GCW: Tech Rating:
Remarks:
Summary
5287D / DANNY WALKER / pulling at stop (FREIGHT MGMT)
A FEW WEEKS AGO I LISTENED IN ON A CONFRENCE CALL ON MACK no response from dealer
AND VOLVO ISSUES. ONE TOPIC WAS MENTIONED ABOUT THIS
FAILURE WE HAVE ON THIS I SHIFT BUT I CANNOT FIND AND SB ON
THIS COMPLAINT. THE VOLVO I SHIFT IN THIS UNIT IS NOT
DISENGAGING WHEN THE VEHICLE IS COMING TO A STOP. CAN YOU
HELP ME OUT WITH THE SB? THANK YOU. DANNY
Activity Notes
04/14/2010
TIMOTHY HAYES Internal Response no response from dealer
13:32:25
03/31/2010
TIMOTHY HAYES Public Web Response Danny, what is the status of this repair? ~Tim
17:00:02
03/29/2010 RYAN
Public Response Any answers to the tests requested below? Ryan D.
14:06:05 DESNOYERS
03/26/2010 MATTHEW
Internal Call - Outbound Called to advise of updates, no answer.
10:07:54 BEAUCHAMP
1. Can you get us the part number of the original CCA you removed and the
part number of the new one you installed please. 2. Perform the following
test: a. Clutch Cylinder Test, 4320-08-03-01 b. Clutch Wear Check Test,
4111-08-03-02 3.Regardless of results of previous 2 tests, perform a clutch
03/26/2010 MATTHEW drag test so that we can set a new drag point. a. Clutch Drag Test, 4111-08-
Public Response
10:02:46 BEAUCHAMP 03-05 4. Peform a Transmission and Clutch Calibration, 4320-07-03-01 a.
BE SURE TO SELECT OPTION 2 AS SHOWN ABOVE, “Replacing the
clutch cylinder / carry out calibration without replacing software in the
TECU” b. Load Job card onto Argus for record 5. TEST DRIVE following
calibration.
WE CONNECTED A MANUAL GUAGE TO THE TEST PORT ON THE
VALVE AND ROAD TESTED THE VEHICLE. THE PSI WHEN THE
03/25/2010 CLUTCH IS ENGAGED WAS 0 PSI. THE PSI WHEN IT DISENGAGED
DANNY WALKER Public Web Update
17:56:57 WAS 45 PSI. WE CONTINUED TO TEST THE DRIVE THE VEHICLE THE
CLUTCH BEGAN TO ENGAGE WHEN COMING TO A STOP. WE
CANNOT GET IT TO STAY ENGAGED AT THIS TIME.
Danny, please attach the job card to this eService. The TECU should log a
03/25/2010 psid 27 code if it is unable to release the clutch. Can you connect a gauge
08:54:29 to the test port of the valve unit on the side of the trans and monitor the air
pressure to the clutch while your driving and report back your findings. ~Tim
03/24/2010 DANNY WALKER Public Web Update WE CHECKED FOR THE BRAKE SWITCH SIGNAL THRU THE VECU
17:36:39 AND IT IS SEEING THE SWITCH.

03/24/2010
TIMOTHY HAYES Public Web Response Danny, were you able to confirm that he VECU can see a brake input? ~Tim
10:08:10
03/24/2010
DANNY WALKER Public Web Update any update?
09:55:14
03/24/2010 SIEBEL An attachment with filename 'N286398 FREIGHT MANAGEMENT2' has
Internal Notes
03/23/2010 SIEBEL
Internal Notes An attachment with filename 'CCF03232010_00001' has been added.
03/23/2010
DANNY WALKER Public Web Update WE DID 4320-08-03-32. ATTACHMENT IS ADDED.
15:49:04
03/23/2010 FRANKLIN
Public Web Response cads operation 1700-08-03-06.
15:38:53 SMALL
03/23/2010
DANNY WALKER Public Web Update THERE WERE NO CODES BEFORE OR AFTER.
14:50:19
03/23/2010 FRANKLIN
Public Web Response do 4320-08-03-32
14:45:08 SMALL
03/23/2010 vcads operation 1700-08-03-06. are there any codes logged during/after the
14:41:13 road test? ~Tim
03/23/2010
DANNY WALKER Public Web Update ?
14:15:05
I REMOVED AIR SUPPLY LINE TO CLUTCH
SOLENOID/ACTUATOR..CHECKED INSIDE WITH A MIRROR AND
FOUND FILTER TO BE INTACT AND NOT TURNED IN HOLE..THE
FILTER IS INSTALLED CORRECTLY..WE ALSO REPLACED THE AIR
SOLENOID AND THE CLUTCH PISTON ASSEMBLY..ALL PARTS ARE
BRAND NEW..MY QUESTION IS...I PERFORMED A CALIBRATION/
PERFORMACE TEST ON THE CLUTCH ENGAGEMENT AND
DISENGAGEMENT..ALL SPECS WERE WITHIN SPECIFICATION..I MAY
BE WRONG, BUT IF THE POSTITION SENSOR VERSUS THE THE
CONTROL ACTUATOR TIMING OF OPENING IS WAY OFF AND THE
03/23/2010
DANNY WALKER Public Web Update CLUTCH WAS BEING ENGAGED AND DISENGAGED ALOT SLOWER
13:33:58
THAN EXPECTED, THE READINGS WOULD BE HIGH AND POSSIBLE
OUT OF SPECIFICATION IF THERE WAS AN AIR SUPPLY ISSUE....I
HAVE VERIFIED THAT THE AIR SUPPLY TO THE CONTROL
ACTUATOR IS PERFECTLY IN SPECIFICATION WITH NO
RESTRICTIONS AND NO FAULTS..IS IT POSSIBLE THAT WHEN THE
BRAKE PEDAL IS PUSHED THE TRUCK IS SENDING A DELAYED
SIGNAL TO TECU WHICH IN THIS CASE ISN'T DISENGAGING THE
CLUTCH UNTIL THE SIGNAL IS SEEN? IF SO IS THERE A WAY TO
DRIVE TRUCK AND WATCH TO SEE WHEN BRAKE PEDAL SIGNAL IS
SEEN BY TECU OR VECU?
03/23/2010 FRANKLIN check the air line at the selonid on the side of the transmission to see if the
Public Web Response
12:49:20 SMALL filter in it is not turned.
WE REPLACE THE CLUTCH RELEASE CYLINDER AND PROGRAMMED
03/23/2010 ALL 3 MIDS. WE ALSO PROGRAMMED THE TECU AS PER TIM AGAIN.
12:46:18 ROAD TESTED AND THE CLUTCH IS STILL NOT DISENGAGING WHILE
STOPPING. IT DOES IT IN FORWARD AND REVERSE.
03/22/2010 SIEBEL An attachment with filename 'N286398 FREIGHT MANAGEMENT' has
Internal Notes
03/22/2010 Danny, please reprogram the TECU again. there were parameters that
16:47:08 needed to be changed that were done after your programming. ~Tim
03/22/2010 FRANKLIN
Public Web Response cluster MID140
16:00:49 SMALL
03/22/2010 WHAT IS THE MID FOR THE ICECU THAT ALSO NEEDS
15:22:25 PROGRAMMING?
Danny, has the clutch release cylinder inside the trans bell been replaced? I
03/19/2010 do not see that in any of the activities. If it has not, I would suggest you
09:30:31 replace the cylinder and reprogram the tecu, eecu and icecu. Then clear the
codes, road test and advise. ~Tim
03/18/2010 JEREMIAH will get back with powetrain and see how they want to go with this thanks for
Public Web Response
19:14:44 BOWLES being patient
WE REMOVED AND INSPECTED THE AIR LINE FROM THE SUPPLY

03/18/2010 TANK AND FOUND NO DEBRIS OR CORROSION, ALSO FOUND NO
17:46:27 DEBRIS OR CORROSION AT THE AIR VALVE. CHECKED AIR PSI TO
TOP OF TRANS AND HAD 120 PSI. CHECKED AIR PSI TO CLUTCH
VALVE SOLENIOD AND ALSO HAVE 120 PSI.

Lets first check the air valve coming out of the I shift air tank have had a few
03/18/2010 KEVIN
Public Web Response that has been corroded up. if ok want to hook a air gauge to the clutch valve
11:53:15 CHERNUTAN
solenoid to verify proper air pressure and engagement.
03/18/2010 KEVIN
Public Web Response Getting with reliability to see what direction we need to go.
11:40:28 CHERNUTAN
03/18/2010
DANNY WALKER Public Web Update 21301883
11:07:24
03/18/2010 KEVIN
Public Web Response please list the part number of the clutch solenoid you replaced.
10:50:32 CHERNUTAN
03/18/2010 WE ALREADY REPLACED THE CLUTCH SOLENOID AFTER THE
09:55:18 CLUTCH CELIBRATION DID NOT CORECT THE ISSUE.
03/18/2010 KEVIN Change clutch solenoid valve on side of transmission and report back on
Public Web Response
08:54:52 CHERNUTAN results
03/17/2010 SIEBEL
Internal Notes An attachment with filename 'CCF03172010_00004' has been added.
WE PERFORMED THE VALVE TEST AND ALL PASSED. WE DID NOT
03/17/2010
DANNY WALKER Public Web Update HEAR ANY AIR LEAK FROM THE BELL HOUSINGS. ATTACHED IS THE
17:40:30
PTT RESULTS ON THE VALVE TEST.
03/17/2010 Need to do PWM valve test and advise. Listen for leaks in bellhousing
KEVIN MOWERY Public Web Response
13:46:57 during test.
03/17/2010
KEVIN MOWERY Public Web Response That is not what the case said. Will get back to you.
13:39:23
03/17/2010
DANNY WALKER Public Web Update WE DID THAT. FOUND NO METAL. OIL IS BACK IN TRANS.
13:37:03
03/17/2010 Think we need to drain the oil completely and see if there is metall in case
13:29:31 that we are not seeing in the small amount you drained.
03/17/2010 WE CHECKED THE AIR PSI TO THE FILTER AND IT WAS AT 120 PSI.
13:12:38 WE INSPECTED THE SCREEN AND IT WAS CLEAN.
03/17/2010
KEVIN MOWERY Public Web Response Verify air pressure to trans and that filter screen in fitting is not clogged.
10:26:45
03/17/2010
DANNY WALKER Public Web Update YES.
10:20:58
03/16/2010 MATTHEW
Public Response Has the clutch solenoid on the passenger side of the trans. been replaced?
20:10:19 BEAUCHAMP
03/16/2010 WE DRAINED SOME OIL AND CHECKED FOR METAL SHAVINGS AND
18:49:47 DID NOT SEE ANY.
03/16/2010 KEVIN
Public Web Response check to see if we have any metal in the transmission fluid
15:39:51 CHERNUTAN
we calibrated the clutch and the problem still exists. we replaced the clutch
03/16/2010 actuator and the problem still exists. my tech who replace the actuator told
10:12:34 me that the transmission actually grinds while down shifting. what are we
missing?
03/12/2010 No bulletin yet. Attempt clutch calibration. If problem still exists then replace
19:29:52 the clutch control actuator.

SR # 1-1404628411

complete

Street Address 2:
City: SPARKS
State / ZIP: NV / 894316541

Buyer ID:
Buyer Name:
Main Phone #:
Main FAX #:
Street Address 1:
Street Address 2:
City:
State / ZIP:
Country:

Rear axle: RT1857SM
Gearbox:

Other Details
Part #:
Misc Part #:
Error Code #:
Technical
Remarks:
Summary
DSR/Ishift Codes
CUSTOMER COMPLAINT:CHECK UNIT FOR NOT GOING INTO Need to perform test according to the fault codes and attach the result from
NEUTRAL AT A STOP.PULLED CODES AND FOUND ACTIVE MID 130 the test performed. Has the air pressure been verified correct and the filter is
PID 33 FMI 5 145 TIMES.ALSO INACTIVE MID 130 PID 33 FMI 2 58 not clogged.
TIMES.PERFORMED GUIADED DIAG ON ACTIVE CODE.WHEN I
FINISHED GUIADED DIAG TESTS IT SAID NO FAULT FOUND.AND
CODE WAS STILL ACTIVE.THE TRUCK JUST HAD THE CLUTCH
POSIION SENSOR REPLACED LAST WEEK BECAUSE OF THIS
PROBLEM AND WAS RELEASED TO SERVICE.AND UNIT RETURNED
TODAY.PLEASE ADVISE NEXT STEP.THANKS
Activity Notes
04/20/2010 BRIAN
Public Web Update TEST DROVE UNIT ALL WAS OK AT THIS TIME.CLOSE CASE THAKS
16:20:51 SHORE
04/14/2010 KEVIN
Public Web Response Let us know.
19:31:01 MOWERY
04/14/2010 GOING TO REPLACE THE CLUTCH ACUATOR DUE TO TORN SEAL.AND
19:19:08 THEN RETEST DRIVE UNIT.
04/14/2010 FRANKLIN
Public Web Response Fmi5 is open circuit, do we have lose of air psi to transmission if so lets fix it.
16:26:59 SMALL
04/14/2010
ERIC BLUETT Public Web Update could a lose of air pressure give and fmi5?
16:12:06
04/14/2010
ERIC BLUETT Public Web Update Do you want vcads job card or the guiaded diag job card.thanks
15:59:21
Need to perform test according to the fault codes and attach the result from
04/14/2010 WILLIAM
Public Web Response the test performed. Has the air pressure been verified correct and the filter is
14:38:25 HAGA
not clogged.
04/14/2010 WILLIAM Need to perform test according to the fault codes and attach the result from
Internal Response
14:37:39 HAGA the test performed. s

SR # 1-1406438011


Street Address 2:
City: FONTANA
State / ZIP: CA / 923355288

Buyer ID: 197882
Buyer Name:
Main Phone #:
Main FAX #:
Street Address 1:
Street Address 2:
City: CARTERET
State / ZIP: NJ /

Rear axle: RT1857SM
Gearbox:
Other Details
Part #:
Misc Part #:
Error Code #:
Technical
GCW: Tech Rating:
Remarks:
Summary
US I-Shift clutch staying engaged
TRUCK HAS AN I-SHIFT TRANS CUSTOMER CAMPLAINT OF CLUTCH Complete the open service programs for this truck.
STILL STAYING ENGAGED WHILE COMING TO STOP (TRUCK STILL
PULLING). I DROVE THE TRUCK AND CLUTCH DISENGAGES AFTER A
COUPLE OF SECONDS APPLYING BRAKE... I CHECKED CLUTCH
CALIBRATION, CLUTCH ENGAGEMENT AND DISENGAGEMENT, BRAKE
PRESSURE SWITCH, AIR PRESSURE TO TOP AND SIDE OF TRANS,
ALL CHECK GOOD WITHIN SPEC... REMOVED CHECK VALVE FROM
TRANS AIR TANK AND FOUND FREE OF DEBRIS, CORROSION AND
MOISTURE... CLUTCH STILL SEEMS TO STAY ENGAGED WHILE
COMING TO A QUIK STOP... IS THERE ANYTHING I'M MISSING OR
WHAT SHOULD I LOOK FOR NEXT?
Activity Notes
we had the clutch solonoid replaced and recalibrated, took for a test drive
04/21/2010 ANDREW
Public Web Update and found clutch disengaging like it should... truck no longer pulls after letting
12:20:34 SCOTT
off accelerator.. thanks for all your help... you may close claim please...
04/20/2010 JEREMIAH
Public Web Response replace the clutch solenoid
18:25:11 BOWLES
completed all campaigns and calibrations, all went through... test drove truck,
04/20/2010 ANDREW found problem still there... long drives and breaking are good... stop and go
Public Web Update
17:59:57 SCOTT traffic, on and off accelerator truck wants to keep going until a couple of
seconds of breaking... problem is still there...
04/20/2010 MATTHEW Complete the open service programs for this truck then test drive to see if the
Public Response
15:58:18 BEAUCHAMP issue is still there?

SR # 1-1434542701

Sub Area 2: Training Opportunity Sub-Status: Resolved Created By: LEVI BARSS

Call Back Name: LEVI BARSS Selling Dealer ID:
Contact First Name: LEVI Customer #:
Contact Last Name: BARSS Selling Dealer:
Dealer Name: ALBANY VOLVO TRUCK SALES, LLC Street Address 2:
Street Address 1: 90 HARTS LN Country:
Street Address 2:
City: ALBANY
State / ZIP: NY / 122042416

Buyer ID: 98954
Buyer Name: .
Main Phone #:
Main FAX #:
Street Address 1:
Street Address 2:
City: FORT ANN
State / ZIP: NY /

VIN / Serial #: 4V4NC9EJ8AN Rear axle installation: RADD-A4L
Rear axle: RT1857SM
Gearbox:
Other Details
Part #:
Misc Part #:
Error Code #:
Technical
GCW: Tech Rating:
Remarks:
Summary
DSR/Ishift/ Clutch Calibration needed
truck has I Shift trans Need to perform a clutch calibration option 3 and verify the Air pressure to
when driver tries to stop the truck wants to drive through the brakes the TECU and CCA is system pressure when issue occurs. Need to verify
the condition of the air system is clean, no oil, moisture or contamination.
Activity Notes
08/16/2010 WILLIAM Clutch and Transmission functions should be able to be monitored with
Public Web Response
09:02:48 HAGA VCADS during the road test.
I checked the air pressure in the transmission 124 psi, i also removed the
check valve from the transmisson air tank, no problem found. Before doing
the calibration I checked the camiagns on the truck in the techtool there wer
08/16/2010 MATT
Public Web Update parts of sp413001 that were no completed, I wasn't sure if that had anything
08:47:45 DAILEY
to do with the problem so I completed the campaign and completed a clutch
calibration, during the roadtest is there anything that can be monitored in
vcads that can help if the problem still exists.
Matt called in states that they have changed clutch solenoid actuator and
08/13/2010 KEVIN steel pulling when trying to stop. instructed tech to check air pressure to the
Public Web Response
09:50:08 CHERNUTAN clutch actuator solenoid make sure system pressure. Also double check to
make sure clutch actuator has been changed on side of transmission.
Matt called,states the truck does not want to stop,clutch wont release,must
08/12/2010 VERNON
Public Web Response put in neutral when stopping or will continue to go through the stop,I asked
09:26:54 BROWN
him to check parameters and see if dfk is there and report back.
Need to perform a clutch calibration option 3 and verify the Air pressure to
07/20/2010 WILLIAM
Public Web Response the TECU and CCA is system pressure when issue occurs. Need to verify
10:21:37 HAGA
the condition of the air system is clean, no oil, moisture or contamination.

SR # 1-1481073771

SR Type: Service issues - Incident Source: Phone SR Owner: EDWARD MEYERS
SR Area: Reliability Func. Group: 4121-release bearing SR Group: VTNA - Field Service Region
NorthEast
Sub Area 2: Sub-Status: Resolved Created By: EDWARD MEYERS
Sub Area 3: Created By Group: VTNA - Field Service Region
NorthEast

Call Back Name: EDWARD MEYERS Selling Dealer ID:
Contact First Name: EDWARD Customer #:
Contact Last Name: MEYERS Selling Dealer:
Dealer ID: XI000009 Main Phone #:
Dealer Name: VOLVO N.A. Street Address 2:
Street Address 1: P.O. BOX 26115 Country:
Street Address 2: CORPORATE CENTER, 1ST. FLOOR
City: GREENSBORO N.C.
State / ZIP: NC / 27402

Buyer ID: 639356
Buyer Name:
Main Phone #:
Main FAX #:
Street Address 1:
Street Address 2:
City: HATFIELD
State / ZIP: PA /

Rear axle: RT1857SM
Gearbox:

Other Details
Part #:
Misc Part #:
Error Code #:

Claim #:
Goodwill #:
Km / Hr / Mi: 0
Unit: Mi
Summary
I shift Trans creeping in gear
Contacted by dealer 5160D about this vehicle truck will pull against the NA
brakes while sitting at a red light
and vehicle will not come out of gear. Check for codes found codes fore the
CCA VALVE , CHECKED FOR CURRENT SOFT WARE all have been
updated earlier. Changed CCA valve reinstall trans started vehicle at this
point code become active mid 130 PSID27 FMI 8 Had dealer change solnoid
valve on side of trans 21462376 part number was installed reassemble
vehicle road test all codes went inactive and cleared truck went back to work
no other problems vehicle was programed with SB 413-0001 10,000 MILES
EARLIER 55,000 PROBLEM CAME TO LIFE AT 67,000

SR # 1-1546280691

Sub Area 2: Sub-Status: Resolved Created By: TERRY WILLARD

Call Back Name: TERRY WILLARD Selling Dealer ID:
Call Back #: 800/737/3795 District #:
Contact Last Name: WILLARD Selling Dealer:
Street Address 2:
City: TUPELO

Buyer ID: 640621
Buyer Name:
Main Phone #:
Main FAX #:
Street Address 1:
Street Address 2:
City: ARCADIA
State / ZIP: WI /

Rear axle: RT1857SM
Gearbox:
Other Details
Part #:
Misc Part #:
Error Code #:
Technical
GCW: Tech Rating:
Remarks:
Summary
DSR I Shift
I-shift transmission, customer complains the transmission trys to keep pulling NA
when coming to a stop. does not do this all the time. clutch does not release.
Activity Notes
03/21/2011 Tell them to stop clearing the codes until this is resolved. Perform the clutch
17:11:52 calibration procedure and release the truck. Will leave the case open for now.
road tested truck, was not able to duplicate the problem. connected lap top,
03/21/2011 TERRY checked for fault codes.mid 130, pid 33, fmi 2, 1 time. mid 130, ppid 50, fmi
15:10:05 WILLARD 11, 1 time. this company clears codes. performed clutch cylinder test, passed
test. please advise what we need to do next. thanks

SR # 1-1630028404

SR Area: Technical Func. Group: 4117-clutch plate, complete SR Group: NA - Truck - Technical Support
Sub Area 2: Sub-Status: Resolved Created By: TERRY WILLARD

Call Back Name: TERRY WILLARD Selling Dealer ID:
Call Back #: 800/737/3795 District #:
Contact Last Name: WILLARD Selling Dealer:
Street Address 2:
City: TUPELO

Buyer ID: 640621
Buyer Name:
Main Phone #:
Main FAX #:
Street Address 1:
Street Address 2:
City: ARCADIA
State / ZIP: WI /

Rear axle: RT1857SM
Gearbox:
Other Details
Part #:
Misc Part #:
Error Code #:
Technical
GCW: Tech Rating:
Remarks:
Summary
DSR/US07/D13F/Ishift/ Clutch Pulling
I-SHIFT. customer complained transmission keeps pulling sometimes when NA
coming to a stop.
Activity Notes
08/23/2011 TERRY performed repairs as instructed. road tested truck, was not able to duplicate
Public Web Update
14:58:58 WILLARD problem, please advise
08/23/2011 WILLIAM
Public Web Response Release the unit.
15:28:11 HAGA
road tested the truck, was able to duplicate the problem. came in and
attempted to stop, truck kept pulling, had to hold down on the brakes to keep
from moving. then the clutch released and work as it should. does not do this
08/23/2011 TERRY all the time. fault codes in transmission, mid 130, sid 250, fmi 9, 1 time. mid
11:28:33 WILLARD 130, pid 33, fmi 2, 49 times, mid 130, ppid 50, fmi 11, 7 times. all codes
inactive at this time. went through g.d. for faults, kept coming back as
inproper shifting. as i said before was able to duplicate the problem one time.
please advise. thanks terry
08/23/2011 WILLIAM
Public Web Response Program Mid 130, Calibrate the TECU and Clutch to see if the issue returns.
11:30:39 HAGA

SR # 1-1671099361


Street Address 2:
City: FONTANA

Buyer ID: 65010
Buyer Name: .
Main Phone #:
Main FAX #:
Street Address 1:
Street Address 2:
State / ZIP: UT /

VIN / Serial #: 4V4NC9EHXAN Engine Model: D13
Engine: D13F435
HP Description: 425
Rear axle: RT1857SM

Gearbox:
Other Details
Part #:
Misc Part #:
Error Code #:
Technical
Remarks:
Summary
DSR I Shift
UNIT IS HERE FOR TRUCK PULLS FORWARD WHEN COMING TO A NA
STOP.
Activity Notes
11/01/2011 KEVIN
Public Web Response Replace CVU on side of trans, road test and report back results.
13:47:56 CHERNUTAN
RAN A PWM CLUTCH ACTUATOR TEST TWICE WHICH IT PASSED AND
CHECKED THE CLUTCH CYLINDER ACTUATOR FOR LEAKS,NONE
11/01/2011 JAMES FOUND.UPDATED THE MID 130 SOFTWARE AND CALIBRATED THE
13:27:42 POLIANDRO TRANSMISSION AND CLUTCH.ROAD TESTED UNIT AND UNIT STILL
PULLS FORWARD WHEN TRANSMISSION IS AT OPERATING TEMP
AND COMING TO A STOP.

SR # 1-1672988441

complete
Sub Area 2: Training Opportunity Sub-Status: Resolved Created By: DAN DANGELO

Call Back Name: DAN DANGELO Selling Dealer ID:
Contact Last Name: DANGELO Selling Dealer:
Street Address 2:
City: FONTANA

Buyer ID: 619835
Buyer Name:
Main Phone #:
Main FAX #:
Street Address 1:
Street Address 2:
City: PIKEVILLE
State / ZIP: TN /

Rear axle: RT1857SM
Gearbox:

Other Details
Part #:
Misc Part #:
Error Code #:
Technical
Remarks:
Summary
DSR/US07/Ishift/PTO/Clutch/Main Shaft Speed Sensor Codes
UNIT IS HERE FOR TRANS ISSUES,CLUTCH WILL NOT DISENGAGE NA
WHEN COMING TO STOP AND SLAMS INTO REVERSE SOMETIMES.
Activity Notes
11/04/2011
DAVID HILL Public Web Response That's a modification through the ABS, no we can't advise on disabling it.
19:21:40
11/04/2011 CUSTOMER ALSO WOULD LIKE THE HILL ASSIST REMOVED FROM
DAN DANGELO Public Web Update
17:22:04 HIS TRUCK.CAN THIS BE DONE?
11/04/2011 Program Mid130, Calibrate the TECU and Clutch to see if these issues
14:30:46 return
11/04/2011 SIEBEL
11/04/2011 KEVIN Verify air pressure to transmission if ok replace CVU on side of transmission
Public Web Response
14:19:03 CHERNUTAN and see if issue occurs
yes trans does have pto installed on lower rear of trans.i did run a pmv test
and it showed alittle out of range for fast engagement.customers complaing
11/04/2011
DAN DANGELO Public Web Update of when they try to stop it will try to pull forward. i was able to duplicate that
13:50:38
but not the reverse issue.i will sent test results like you asked for, oil has not
been changed level is good and customer not complaing of any noise.
Does this transmission have PTO mounted controlled from the TECU? Will
the Clutch and TECU test perform? Attach the job card from these test to
11/04/2011 the case. Has the Oil and Transmission Filter been checked? Does the main
13:10:58 shaft speed broadcast show erratic when Pid160 occurs in the TECU? Any
noise in the transmission? What does the TECU show for air pressure when
this issue occurs?
I WENT AND PULLED CODES FOUND CODES FOR MID 130 PSID 20
FMI 5, MID30 PSID 23FMI 0 MID 128 PID 160 FMI 1 AND MID 130 PPID50
FMI 11 ALL INACTIVE AND LOW COUNTS.I WENT AND DID A PWM
11/04/2011
DAN DANGELO Public Work Performed VALVE TEST AND FAST DISENGAGEMENT WAS AT 210 AND FAST
13:08:28
ENGAGEMENT WAS 180.I DROVE AROUND LOT AND I CAN GET IT TO
ACT UP ALITTLE BIT.BUT NO CODES GOING ACTIVE. HAVE NOT
BEEN ABLE TO DUPLICATE REVERSE ISSUE.

SR # 1-1697489621

Sub Area 2: Sub-Status: Resolved Created By: RICHARD WOODS

Call Back Name: RICHARD WOODS Selling Dealer ID:
Contact First Name: RICHARD Customer #:
Contact Last Name: WOODS Selling Dealer:
Street Address 2:
City: ASHLAND
State / ZIP: VA / 230053442

Buyer ID: 103800
Buyer Name: .
Main Phone #:
Main FAX #:
Street Address 1:
Street Address 2:
City: RICHMOND
State / ZIP: VA /

Rear axle: RT1857SM
Gearbox:
Other Details
Part #:
Misc Part #:
Error Code #:
Technical
Remarks:
Summary
I Shift
US 07 EMISSION 13L NA
CUSTOMER =
COMPLAINT = CLUTCH HARSH ENGAGEMENT / TRUCK PULLING

THROUGH STOP
ACTIVE CODES IN TRANS = PSID 27 FMI 8
DIAG TRUCK AND VERIFIED COMPLAINT, PERFORMED SEVERAL

TESTS THROUGH VCADS AND THE FAST ENGAGEMENT TEST FAILED
IN PWM VALVES CLUTCH TEST. I REPLACED THE CLUTCH CONTROL
SOLENOID AND RECALIBRATED THE TRANS / CLUTCH AND FOUND
CODE STILL ACTIVE AND CLUTCH SYSTEM STILL FAILS FAST
ENGAGEMENT.
CUSTOMER HAS OK'D TRANS BEING REMOVED, THIS E-SERVICE

WAS GENERATED DUE TO THE FACT THE CLUTCH ITSELF IS OUT OF
WARRANTY BUT THE CLUTCH ACTUATOR IS PART IF THE TRANS AND
IT IS UNDER WARRANTY.
WHEN WE GET THE TRANS OUT IF WE DO NOT FIND A ISSUE WITH

THE PHYSICAL CLUTCH ITSELF DO YOU WANT US TO REPLACE THE
CLUTCH ACTUATOR ITSELF?
PLEASE ADVISE.
ALSO PLEASE SEE ALL TEST RESULTS AND DATA ON THE ATTACHED
JOB CARD.
THANSK
HAVE A WONDERFUL CHRISTMAS
RICHARD WOODS
Activity Notes
12/30/2011 SIEBEL
Internal Notes An attachment with filename 'DiagTime Policy - VOLVO' has been added.
12/30/2011 MATTHEW See attached and fill out for diag time breaking down what was done for the
Public Web Response
08:39:57 BEAUCHAMP 5 hours please.
12/29/2011 RICK The repairs have been completed. We have @ 5 hours of diag time on this
Public Web Update
18:40:22 HAZELWOOD repair.
12/27/2011 Replace the clutch, check the transmission input shaft for up and down and
11:13:00 in and out movement with a dial indicator also.
12/24/2011 SIEBEL
12/23/2011 Yes, replace the cca on the input shaft, reprogram the mid 130 again and do
13:49:03 another trans and clutch recal.
12/23/2011 RICHARD
Public Work Performed SEE ABOVE STATEMENT, SEE ATTACHED JOB CARD,
13:41:11 WOODS

SR # 1-1719019501


Call Back #: 503-285-7667 x278 District #:
Street Address 2:
City: PORTLAND
State / ZIP: OR / 972111406

Buyer ID: 377164
Buyer Name:
Main Phone #:
Main FAX #:
Street Address 1:
Street Address 2:
City: PLANO
State / ZIP: TX /

VIN / Serial #: 4V4M19EH0AN Rear axle installation: RAD-A2V
Rear axle: RS1045SM
Gearbox:
Other Details
Part #:
Misc Part #:
Error Code #:
Technical
Remarks:
Summary
DSR D13F I Shift
The tranny is have clutching problems,When you put the truck in to gear its NA
jumps forward.When you are trying to come to a stop its still wants to pull the
truck,When in drive and you step on the thottle it goes up 2000 rpms befor
the tranny starts to engauge.
Here is the list of faults all are inactive right now
mid 130 ppid50 fmi 0 2x mid 130 ppid50 fmi 11 35x

mid 130 sid 250 fmi9 2x mid 130 psid 26 fmi11 1x
Activity Notes
02/03/2012 FRANKLIN
Public Web Response Closing case.
15:39:32 SMALL
02/03/2012 DARRIN Yes, ok to close case, new CVS is installed & trans is working fine. 3.9 hr
Public Web Update
14:34:49 KING diag in repair.
02/03/2012 FRANKLIN
Public Web Response Can case be closed?
14:08:05 SMALL
02/03/2012 JAMES air psi 105 psi to tecu and cvu, program mid 130, and reset tecu and clutch
Public Web Update
13:21:10 MASSEY date test good thanks
What is the results of the clutch function test, Attach to the Case. What is the
02/02/2012 WILLIAM
Public Web Response air pressure to the TECU and CVU? Has the Mid130 been programmed,
11:19:52 HAGA
Calibrate the TECU and Clutch?
02/01/2012 JAMES
Public Web Update replace CVU and test drive still doing the same thing
16:36:21 MASSEY
01/31/2012 KEVIN
Public Web Response Most likely the CVU on the side of transmission is faulty, replace CVU.
19:20:32 CHERNUTAN
Pulled the truck in to the shop.while bring it in to the shop it took a few due to
the hard engaugements and the clutch protection showing up in the
01/31/2012 SHAWN
Public Work Performed dash.read faults.Checked cvs for any air leaks and there are none. Here is
18:49:30 SHADDEN
the list of faults all are inactive right now mid 130 ppid50 fmi 0 2x mid 130
ppid50 fmi 11 35x mid 130 sid 250 fmi9 2x mid 130 psid 26 fmi11 1x

SR # 1-1809193751

complete
Sub Area 2: Sub-Status: Resolved Created By: DANNY WALKER

Call Back Name: DANNY WALKER Selling Dealer ID:
Call Back #: 714-5219806 District #:
Contact First Name: DANNY Customer #:
Contact Last Name: WALKER Selling Dealer:
Customer #: P763 Street Address 1:
Dealer Name: MACK SALES OF SOUTHERN CALIFORNIA Street Address 2:
Street Address 1: 14800 FIRESTONE BLVD Country:
Street Address 2:
City: LA MIRADA

Buyer ID: 197882
Buyer Name:
Main Phone #:
Main FAX #:
Street Address 1:
Street Address 2:
City: CARTERET
State / ZIP: NJ /

Rear axle: RT1857SM
Gearbox:

Other Details
Part #:
Misc Part #:
Error Code #:
Technical
GCW: Tech Rating:
Remarks:
Summary
5439D / DANNY WALKER / erratic operation [FMI] QAG1(C)
costumer complaint unit lunging forward when trying to stop NA
Activity Notes
06/11/2012 OLD TRANSMISSION SS# 20084250150 NEW TRANSMISSION SS#
14:03:45 20072530181L I LIKE TO CLOSE THIS CASE PLZ
06/11/2012
TIMOTHY HAYES Public Web Response do you have the replacement unit's serail number?
12:48:05
Not sure what you are talking about here… I do not have any clutches to
06/05/2012
TIMOTHY HAYES Public Web Response send. I am not aware that there are any reman clutch discs - only new. Have
12:33:06
you tried your expediter or another dealer? ~Tim
GOOD MORNING WE HAVE A ORIGINAL CLUTCH PLATE BUT WE
06/05/2012
DANNY WALKER Public Web Update DONT HAVE THE ORINAL DISC ,IS REMAN . WILL BE COVER UNDER
10:02:59
WARRANTY ?OR WE HAVE TO WAIT 5 DAYS TO GET NEW ONE
FONTANA WILL SEND A TRANSMISSION TO MY LOCATION. I WILL
06/04/2012
DANNY WALKER Public Web Update SEND YOU THE SERIAL NUMBERS FROM BOTH TRANSMISSION.
16:52:56
THANK YOU TIM.
With 0.88 mm of movement you will need to replace the complete unit as
there is no field repair for this failure mode. I can ship you a unit or you
06/04/2012
TIMOTHY HAYES Public Web Response could contact Greg Ham at your Fontana store for a replacement unit. Also
16:03:37
be sure to record the OE as well as the replacement unit's model/serial in
this eService. ~Tim
06/04/2012
KEVIN JOHNSON Public Web Response I will contact Reliability and they will review your case and advise.
13:36:59
06/04/2012 i check input shaft play found 0.88 mm i send you pictures from the clutch
12:58:36 disc also.
06/04/2012 Did you check the input shaft with a dial indicator for movement? If the
12:02:53 transmission is ok repair as needed.
06/04/2012 SIEBEL
06/01/2012 MATTHEW
Public Web Response Complete GD for PSID 27 FMI 8.
13:15:27 BEAUCHAMP
06/01/2012 SIEBEL
test drive truck, able to duplicate cust complaint and truck does lunge
forward occasionally, conected lop top to check for fault codes ,found
multiple foults for mid 130 t/shoot fault code mid 130 psid26 fmi 2 for 2/3
engagement system 165 counts last count 5/31/2012 .followed guided
diagnostics step one listen for air leaks at top tecu 4320-08-03-02, found no
06/01/2012 air leaks, step 2 check gear select cylinders 2/3 test 4320-08-03-05 using
DANNY WALKER Public Work Performed
12:39:06 quide 6395-862187 also i drained oil to inspected for metal at oil filter and
rear pto cover found meal shavings that appear to be brass in color, any
further throuble shooting steps to follow? i will send job card with the rest of
fault codes and t/shootig steps

SR # 1-1818835801

complete
Sub Area 2: Quality Case Filed Sub-Status: Resolved Created By: TOM SAUNDERS

Street Address 2:
City: FARGO
State / ZIP: ND / 581046904

Buyer ID: 85489
Buyer Name:
Main Phone #:
Main FAX #:
Street Address 1:
Street Address 2:
City: DETROIT LAKES
State / ZIP: MN /

Rear axle: RT1857SM
Gearbox:

Other Details
Part #:
Misc Part #:
Error Code #:
Technical
GCW: Tech Rating:
Remarks:
Summary
I Shift
CUSTOMERS COMPLAINT IS THAT THE CLUTCH WILL NOT NA
DISENGAGE AND THE DRIVER HAS TO STAND ON THE BRAKE PEDAL
TO STOP THE TRUCK. WE HAVE VERIFIED THE COMPLAINT BY
SIMPLY DRIVING THE TRUCK INTO THE SHOP BEING VERY CAREFULL
NOT RUNNING INTO ANYTHING.
Activity Notes
06/18/2012 TOM
Public Web Update case can be closed
12:15:20 SAUNDERS
06/18/2012 TOM
Public Web Update Tim We found the brake switch faulty. replaced that and all works good now.
12:14:50 SAUNDERS
06/15/2012 TIMOTHY Please attach the job card showing all the fault codes present when the
Public Web Response
15:51:28 HAYES vehicle arrived at your facility. ~Tim
Eliminate the cvu and then the cca, replace / repair parts as needed. If you
06/15/2012
DAVID HILL Public Web Response pull the transmission during the repair, makes sure you measure and record
12:31:45
the input shaft play
WE HAVE HOOKED UP PTT AND STARTED GD BUT COMPUTER WILL
NOT GO INTO GUIDED DIAGNOSTICS FOR INACTIVE TRANSMISSION
06/15/2012 TOM
Public Work Performed CODES FOR MID 130. INACTIVE CODES FOR 130 ARE PSID 27,FMI8,
11:47:32 SAUNDERS
PSID 27 FMI 14, PSID 50 FMI0, PSID23 FMI 1. PPID 50 FMI 11. GOING TO
PLUG IN PSID 27 MANUALLY INTO GD AND SEE WHERE THAT LEADS.

SR # 1-1821810361

complete
Sub Area 2: Training Opportunity Sub-Status: Resolved Created By: KEITH PARTRIDGE

Call Back Name: KEITH PARTRIDGE Selling Dealer ID:
Contact Last Name: PARTRIDGE Selling Dealer:
Dealer Name: BANGOR TRUCK & TRAILER SALES, INC. Street Address 2:
Street Address 1: 2245 ODLIN RD Country:
Street Address 2:
City: HERMON
State / ZIP: ME / 044017237

Buyer ID: 95520
Buyer Name:
Main Phone #:
Main FAX #:
Street Address 1:
Street Address 2:
City: HAMPDEN
State / ZIP: ME /

Rear axle: RT1857SM
Gearbox:

Other Details
Part #:
Misc Part #:
Error Code #:
Technical
GCW: Tech Rating:
Remarks:
Summary
I shift C Model
when coming to a stop sign the trans would seem to be stuck kin gear. NA
seems to push you into the intersection. the trans would seem to come out of
gear fianlly and then when hyou push the throttle to take off there was no
throttle responce. truck wouldnt even start to move. have had to push the
limp buttom on the back of the shifter twice to get it to move. sometimes after
messing with it for a while it would work. when activating the pto it sounds
like grinding and banging. after a few attemps it will go in. sometimes when
going into second gear its like the truck hit neutral. the dash said drive but no
one was home. let off the throttle and it bangs in. when toping a hill the truck
seems to act like the brakes are on. then mid pull it noticably gets power
back.
Activity Notes
07/17/2012 KEITH truck was released and no know issues. could you please close this case.
Public Web Update
12:41:58 PARTRIDGE thank you very much.
06/20/2012
WILLIAM HAGA Public Web Response If you have no issues release this unit.
13:38:00
calibration went through fine. road test went fine. air pressure to the cluch
cyl was up to 125 and when shifting a lot, down gto 95. tried many stop and
06/20/2012 KEITH
Public Web Update goes. pulled hills to try to duplicate the cust complaint. all ok. no codes. do
13:05:20 PARTRIDGE
you want to pull the pto off the back or try something else at this point?
thanks.
06/20/2012 SIEBEL
See if the transmission will calibrate with the tool also, attach the job card
06/20/2012
DAVID HILL Public Web Response with the fault information that has logged. The pto may have to be removed
09:58:20
to check for damage to the trans rear section.
checked the brakes and brake switches. checked all codes. trouble shoot all
trans codes. most only happened once so gd didnt take it very far. checekd
all battery connections. checked the connections at the trans. checked the
air lines to the trans and the clutch cyl. checked the complete harness
06/20/2012 KEITH visually for the transmission. checked the ground at the bulkhead. for the
Public Work Performed mid 130 ppid 50, i did the input signal for the gear selector test. passed. gd
09:46:04 PARTRIDGE
said it was poss operation error. using the throttle to hold on a hill. installed
a guage in the line to the clutch cyl. 125 at full air pressure. did the
countershaft test many times becuase with the pto issue i thought that may
be the problem. all passed., (6 times) nothing is active at this time and
everything is opperating properly. so im going to clear the codes and road
test. cust said it happens more with a load. will keep the air guage in the line
on the road test. when it acts up i will monitor that and maybe try the
countershaft brake test agagin. any suggestions would be greatly
appreciated.

SR # 1-1870363441

Sub Area 2: Quality Case Filed Sub-Status: Resolved Created By: JOSEPH ARMOLD

Call Back Name: JOSEPH ARMOLD Selling Dealer ID:
Contact First Name: JOSEPH Customer #:
Contact Last Name: ARMOLD Selling Dealer:
Dealer Name: WORLDWIDE EQUIPMENT OF OHIO, INC. Street Address 2:
Street Address 1: 10649 EVENDALE DR Country:
Street Address 2:
City: CINCINNATI
State / ZIP: OH / 452412517

Buyer ID: 272982
Buyer Name:
Main Phone #:
Main FAX #:
Street Address 1:
Street Address 2:
City: INDIANAPOLIS
State / ZIP: IN /

VIN / Serial #: 4V4NC9DG6AN Rear axle installation: RADD-A4V
Rear axle: RT1857SM
Gearbox:
Other Details
Part #:
Misc Part #:
Error Code #:
Technical
Remarks:
Summary
DSR/US07/Ishift Clutch Functions
trans and other problems.customer complaint of unit will lunge on brake NA
application as if clutch not disengaging properly.
Activity Notes
09/26/2012 JOSEPH
Public Web Update programming took care of problem.thanks.please close case.
11:29:49 ARMOLD
09/19/2012 WILLIAM
Public Web Response Program the TECU, Calibrate the TECU and Clutch
12:36:28 HAGA
check codes.have inactive mid 130 ppid 50 fmi 0 for 2 counts and fmi 11for
09/19/2012 JOSEPH 38 counts.psid 27 fmi 14 for 71 counts and fmi 8 for 85 counts.cleared codes
12:02:52 ARMOLD and test drove,could not get active or duplicate complaint.is there a software
update for this or do i have possible bad clutch.thanks.

SR # 1-1883868161

Sub Area 2: Training Opportunity Sub-Status: Resolved Created By: WILLIAM ISAJIW

Call Back Name: WILLIAM ISAJIW Selling Dealer ID:
Call Back #: 920.338.8400 District #:
Contact Last Name: ISAJIW Selling Dealer:
Street Address 2:
City: DE PERE
State / ZIP: WI / 541159406

Buyer ID: 174415
Buyer Name: CONVENIENCE TRANSPORTATION LLC
Main Phone #:
Main FAX #:
Street Address 1:
Street Address 2:
City: LA CROSSE
State / ZIP: WI /

VIN / Serial #: 4V4NC9DG4AN Engine Model: D11
Product Type: VNL Rear axle installation: RADD-A4V
Engine: D11F405
HP Description: 375
Rear axle: RT1857SM

Gearbox:
Other Details
Part #:
Misc Part #:
Error Code #:
Technical
Remarks:
Summary
DSR/UsIshift Clutch Functions
Truck continues to pull when coming to a stop. Also a harsh / quick start NA
when foot is let off the brake.
Activity Notes
Is the engine brake downshift the only issue? Are there any codes in the ABS
or other ECU's? Does VCADS show a request for the engine brake? Has all
10/16/2012 WILLIAM
Public Web Response the parameters been validated that effect the engine brake functions? When
12:14:19 HAGA
the engine brake stalk is pulled back for this function does the VECU show a
message broadcast for engine brake?
No active faults, MID 130 PPID 50 FMI 11 qty 1 Inactive Tried using GD to
troubleshoot PPID 50 - dead end. Also tried to use GD to troubleshoot harsh
start w/ symptom based troubleshooting. GD asked to 1) check powertrain
for any changes to gear box / axle ratio / etc. 2) Input signals from Gear
selection test 3) Clutch Drag test - which it failed - next step is to remove
transmission... Checked No air leaks 4320-08-03-32 PWM valves clutch test
10/16/2012 WILLIAM - passed 4111-08-03-02 Clutch wear test - good 4111-08-03-05 Clutch drag -
11:47:25 ISAJIW failed - spec .08 to .31 test results were 256.00 Checked software and
updated TECU and GSU, calibrated Transmission/clutch pulling position
retested 4111-08-03-05 clutch drag and now it passed with .14 Road test
truck and harsh take off is gone now, but transmission lost / unable to
downshift while using engine brake. We removed and replaced Clutch
Control Actuator, recalibrated transmission, and road tested. Truck /
transmission / clutch works perfectly. Tagged CCA for warranty.

SR # 1-1933315781

Sub Area 2: Quality Case Filed Sub-Status: Resolved Created By: JEFF KROPP

Call Back Name: JEFF KROPP Selling Dealer ID:
Contact First Name: JEFF Customer #:
Contact Last Name: KROPP Selling Dealer:
Street Address 1: 1407 BULLDOG DR Country:
Street Address 2:
City: ALLENTOWN
State / ZIP: PA / 181041972

Buyer ID: 101577
Buyer Name:
Main Phone #:
Main FAX #:
Street Address 1:
Street Address 2:
City: MILTON
State / ZIP: PA /

Rear axle: RT1857SM
Gearbox:

Other Details
Part #:
Misc Part #:
Error Code #:
Technical
Remarks:
Summary
US07 I-Shift
clutch would not disengage NA
Activity Notes
12/26/2012 KEVIN
Public Web Response No response, case closed
13:38:07 JOHNSON
12/17/2012 KEVIN Order a reman transmission and replace the clutch and all failed parts. Get
Public Web Response
15:43:04 JOHNSON with Warranty about who pays for what.
removed trans for inspection, actuator has failed, clutch has failed and trans
input shaft is very loose( 1/2 in play). We don't know what was cause of
12/17/2012
JEFF KROPP Public Work Performed failures. If clutch then job would be customer pay, if trans then unit would be
15:38:29
under warranty. How do we determine who will pay? second question is are I
shift parts available now or must we replace the trans

SR # 1-1936800861

Sub Area 2: Quality Case Filed Sub-Status: Resolved Created By: DICK HAGE

Street Address 2:
City: FARGO
State / ZIP: ND / 581046904

Buyer ID: 241128
Buyer Name:
Main Phone #:
Main FAX #:
Street Address 1:
Street Address 2:
City: ABERDEEN
State / ZIP: SD /

Rear axle: RTS1857A
Gearbox:

Other Details
Part #:
Misc Part #:
Error Code #:
Technical
GCW: Tech Rating:
Remarks:
Summary
US10 I-Shift Neutral Engagement
this has a problem going into neutral, driver states when slowing down, will NA
come to a stop sign and wants to keep going, second time back for the same
thing
Activity Notes
01/14/2013 GREGORY
Public Web Response Closed. No response.
09:26:17 CHAFFIN
Replace the transmission. Please order a reman as a replacement and
12/21/2012 GREGORY attach the job card showing any fault codes present when the vehicle arrived
Public Web Response
16:50:59 CHAFFIN at your facility. Also be sure to record the OE as well as the replacement
unit's model/serial in this eService. Thank you.
1st time scaned codes, we had 130 pid 160 fmi 1 went through diag on this
code, checked updated prog. and all related trans wiring, cleared codes and
road test seems ok. customer took the truck, called back and said it was still
12/21/2012
DICK HAGE Public Work Performed acting the same. they brought it back, rescaned and had the pid160. we
16:23:50
looked for anything like a clutch or somthing to cause not finding neutral.
pulled the trans, nothing broken in the clutch. found over 125 thsands play in
the input.

SR # 1-1958717431

Sub Area 2: Guided Diag. Reference Sub-Status: Resolved Created By: KEITH LINDQUIST

Call Back Name: KEITH LINDQUIST Selling Dealer ID:
Contact Last Name: LINDQUIST Selling Dealer:
Street Address 2:
City: SIOUX FALLS
State / ZIP: SD / 571040553

Buyer ID:
Buyer Name:
Main Phone #:
Main FAX #:
Street Address 1:
Street Address 2:
City:
State / ZIP:
Country:

Rear axle: RTS1857A
Gearbox:
Other Details
Part #:
Misc Part #:
Error Code #:
Technical
Remarks:
Summary
I shift
clutch dose not release when comming to complete stop once in while.do not NA
notice bob tail the tranny and clutch and pressure plate were just replaced
about 2 weeks ago this was the problem had started before the tranny
replaced.
Activity Notes
01/31/2013 KEVIN
15:13:35 JOHNSON
01/31/2013 KEITH
Public Web Update released truck thankyou
13:51:13 LINDQUIST
Replace the brake switch, just the same. The taillights are illuminated when
01/28/2013
DAVID HILL Public Web Response the service brake is applied ? Program the mid 130 also, recal the trans and
14:49:49
clutch.
01/28/2013 KEITH checked codes did brake swicth test. the peadal swicth and the brake test
14:42:12 LINDQUIST dont work the brake light switch dose. advise
PE13-002
VOLVO TRUCK
5/1/2013
QUESTION 4
MY-2011 VN FIELD
REPORTS

SR # 1-1659775861

Sub Area 2: Sub-Status: Resolved Created By: FRANK RHEA

Call Back Name: FRANK RHEA Selling Dealer ID:
Call Back #: (501)490-1122 District #:
Contact First Name: FRANK Customer #:
Contact Last Name: RHEA Selling Dealer:
Dealer Name: TRI-STATE TRUCK CENTER, INC. Street Address 2:
Street Address 1: 4614 THIBAULT RD Country:
Street Address 2:
City: LITTLE ROCK
State / ZIP: AR / 722063814

Buyer ID: 274923
Buyer Name:
Main Phone #:
Main FAX #:
Street Address 1:
Street Address 2:
City: HAMBURG
State / ZIP: AR /

VIN / Serial #: 4V4NC9EJ7BN Rear axle installation: RADD-A4V
Model: VNL64T N Engine: D13H475
Rear axle: RT1857SM
Transmission or ATO2612D
Gearbox:
http://argus-css.got.volvo.net/ARGUSVTNA/REPORTS/SRDetails-1-UYXZEF.html 5/1/2013
Other Details
Part #:
Misc Part #:
Error Code #:
Technical
GCW: Tech Rating:
Remarks:
Summary
DSR US10 D13H clutch
Unit won't stop pulling like clutch not disengaging. NA
Activity Notes
10/11/2011 KEVIN With 160 fault we may have a internal issue with transmission. remove filter
Public Web Response
11:54:08 CHERNUTAN and check for metal. Also attach job card to case.
Checked codes and found MID130 PSID 27- Clutch system active one time.
MID 130 PID 160- Main shaft speed active 19 times. Followed GD and
10/11/2011
FRANK RHEA Public Work Performed replaced clutch solenoid, now unit has air coming from trans bell housing.
11:31:48
This unit has been in another dealer last week for trans issues, they had e-
service case on it. We don't know what was done at other dealer yet.

SR # 1-1872677751

Sub Area 2: Quality Case Filed Sub-Status: Resolved Created By: ERIC SMITH

Street Address 2:
City: ALSIP
State / ZIP: IL / 608033232

Buyer ID:
Buyer Name:
Main Phone #:
Main FAX #:
Street Address 1:
Street Address 2:
City: CHICAGO RIDGE
State / ZIP: IL /

VIN / Serial #: 4V4NC9EJ0BN Rear axle installation: RADD-A4V
Model: VNL Engine: D13H475
Rear axle: RT1857SM
Gearbox:

Other Details
Part #:
Misc Part #:
Error Code #:
Technical
GCW: Tech Rating:
Remarks:
Summary
US10 I-Shift
unit came in with complaint of truck still moving while brakes applied. NA
Activity Notes
pulled trans and found cca not holding air pressure. replaced cca, and
09/25/2012 buttoned all up and calibrated and checked operation, unit still moving.
ERIC SMITH Public Web Update
12:12:46 installed new cvu, and calibrated and road tested. all ok. unit done. have 3hrs
diag time if ok please close case thanks....ERIC....
Make sure the brake lights are on when truck is still pulling when the brakes
09/24/2012 KEVIN
Public Web Response are applied. If the SLS is inop the VECU is not getting the message to shift
17:30:33 JOHNSON
out of gear.
road tested and verified complaint. brought into shop and pulled codes, and
09/24/2012 found noe active. performed pwm valves test and all passed. tried to
ERIC SMITH Public Work Performed
17:15:00 recalibrate trans still same. tried test cvu, and still same results. will remove
trans and inspect cca
PE13-002
VOLVO TRUCK
5/1/2013
QUESTION 4
MY-2012 VN FIELD
REPORTS

SR # 1-1680317601


Street Address 2:
City: FONTANA

Buyer ID: 653103
Buyer Name:
Main Phone #:
Main FAX #:
Street Address 1:
Street Address 2:
City: VISALIA
State / ZIP: CA /

VIN / Serial #: 4V4NC9EH4CN Rear axle installation: RADD-A4V
Rear axle: RTS1857C
Gearbox:
http://argus-css.got.volvo.net/ARGUSVTNA/REPORTS/SRDetails-1-RSF1CX.html 5/1/2013
Other Details
Part #:
Misc Part #:
Error Code #:
Technical
Remarks:
Summary
DSR/US10/Ishift/Clutch Pulling and Hill Assist Engaging
UNIT IS HERE FOR UNIT PULL FORWARD WHEN COMING TO A STOP NA
AND WHEN UNIT COME TO A STOP THE HILL ASSIST COMES ON
EVERYTIME.
Activity Notes
11/23/2011 MATTHEW
Public Web Response Replace clutch.
13:44:49 BEAUCHAMP
11/23/2011 SIEBEL
Internal Notes An attachment with filename '314427 KRAFT (2)' has been added.
11/23/2011 SIEBEL
Internal Notes An attachment with filename '314427 KRAFT (1)' has been added.
REMOVED THE TRANSMISSION,INSPECTED THE INPUT SHAFT AND
11/23/2011 JAMES CLUTCH.INPUT SHAFT HAS 0 PLAY IN IT,BUT THE PRESSURE PLATE
Public Web Update
12:36:31 POLIANDRO IS NOT MAKE FULL CONTACT WITH THE CLUTCH DISC.PICTURES
ARE BELOW.
11/22/2011 JEREMIAH
Public Web Response replace the cca in the trans bell housing and advise results
17:14:44 BOWLES
RESET THE ABS CONTROLLER AND RECALIBRATED THE STEERING
ANGLE SENSOR AND THE LATERAL ACCELERATION WITH
ACOM.ROAD TESTED UNIT,THE HILL ASSIST IS NOT COMING ON
ANYMORE BUT THE TRANSMISSION STILL PULLS FORWARD
11/22/2011 JAMES
Public Web Update INTERMITTENTLY AND WHEN IT DOES THE TRUCK STARTS TO JURK
16:57:30 POLIANDRO
AND SMOKE COMES FROM THE BELLHOUSING AREA FROM THE
CLUTCH.THE AIR PRESSURE WHEN THIS HAPPENS IS 125 PSI.RE-
RAN A PWM TEST WITH THE CLUTCH HOT AND WAS ABLE TO GET A
READING OF THE FAST ENGAGEMENT AT 235 MS.
Attach the job card of the clutch and tecu function test. Has the ABS checks
been performed with Acom to see what is requesting the hill assist? Has the
11/21/2011
WILLIAM HAGA Public Web Response clutch functions been monitored when the clutch is pulling to see what is
13:37:31
showing for values and air pressures? What is the engine speed when the
clutch is pulling? Has the inclinometer been calibrated to correct the angle?
11/21/2011 SIEBEL
CHECKED AIR PRESSURE TO THE TRANSMISSION,OK AT 120

PSI.CHECKED THE CCA FOR LEAKS AND THERE'S NONE.RAN A PWM
Public Work Performed CLUTCH ACTUATOR TEST AND IT PASSED.REPROGRAMMED THE
MID 130 AND CALIBRATED THE TRANSMISSION AND CLUTCH.ROAD
11/21/2011 JAMES TESTED UNIT AND IT STILL PULLS FORWARD WHEN COMING TO A
13:30:06 POLIANDRO STOP AND YOU CAN SMELL THE CLUTCH BURNING.ALSO THE HILL
ASSIST IS STILL COMING ON WHEN AT A STOP.CHECKED THE
READING OF THE INCLINATION SENSOR AND WITH THE
TRANSMISSION AT 0 DEGREES THE INCLINATION SENSOR READS 4
DEGREES.

SR # 1-1818023741

complete
Sub Area 2: Sub-Status: Resolved Created By: SHERRY CUSSON

Call Back Name: SHERRY CUSSON Selling Dealer ID:
Contact First Name: SHERRY Customer #:
Contact Last Name: CUSSON Selling Dealer:
Dealer Name: DARIO DIESEL SERVICE INC. Street Address 2:
Street Address 1: 182 SW CUTOFF Country:
Street Address 2:
City: WORCESTER
State / ZIP: MA / 016042798

Buyer ID: 628927
Buyer Name:
Main Phone #:
Main FAX #:
Street Address 1:
Street Address 2:
City: FRAMINGHAM
State / ZIP: MA /

VIN / Serial #: 4V4NC9EJ3CN Rear axle installation: RADD-A4L
Rear axle: RT2173SM
Gearbox:

Other Details
Part #:
Misc Part #:
Error Code #:
Technical
GCW: Tech Rating:
Remarks:
Summary
I Shift
I SHIFT DOSE NOT WANT TO DISIGAUGE WHEN COMMING TO A NA
STOP.
Activity Notes
06/21/2012 SIEBEL
Internal Notes An attachment with filename 'Blank Diagnostic worksheet' has been added.
06/21/2012 GREGORY
Public Web Response Fill out diag request sheet and attach to case.
13:24:55 CHAFFIN
We have replaced the injector and 2 injector sleeves we replaced the #5
06/21/2012 DAVID and #6 sleeves because the #5 injector was broken and the # 6 had a lot of
Public Web Update
13:14:58 THIBEAULT rust on the injector body indicating a leaking sleeve.We road tested the
vehicle and the issue is resolved.How much diag will you allow me?
06/20/2012 GREGORY
Public Web Response Replace the broken one only and report results. Thank you.
11:46:33 CHAFFIN
checking a little further on the engine skip there was no air in the return.we
06/20/2012 SHERRY
Public Web Update removed the injectors and the #5 injector tip was broken off.should we
11:06:39 CUSSON
replace only one or eplace them all? please advise
06/18/2012 SIEBEL An attachment with filename 'Checklists for Engine Stumble' has been
Internal Notes
06/18/2012 MATTHEW Do air in fuel checks per Impact, if negative then see SNV 11-09. After that
Public Web Response
17:17:06 BEAUCHAMP see attachment.
ROAD TESTED TRUCK NOW ENGINE SKIPPING UNDER LOAD.DID
NOT DUE THIS FIRTS TIME I ROAD TESTED IT.THERE ARE NO CODES
06/18/2012 SHERRY
Public Web Update COMMING UP FOR ANY THING.SHOULD WE LOOK FOR A BROKEN
16:03:41 CUSSON
INJECTOR.WE RECALED CLUTCH AND IT IS STILL STAYS INGAUGED
NOW AND THEN WHEN COMMIG TO A STOP.
06/14/2012 Adress the ABS fault with the vender service information, recal the clutch
13:43:59 with the tool and restest
06/14/2012 SIEBEL
Internal Notes An attachment with filename 'T977' has been added.
06/14/2012 SHERRY
Public Web Update I ATACHED FALT CODES
13:15:22 CUSSON
I SHIFT DOES NOT WANT TO DISIGAUGE WHEN COMMING TO A
Public Work Performed STOP.HAS INACTIVE CODES FOR MID 130 PPID 50 FMI 11,38
TIMES.MID 130 PSID 204 FMI 9 ,38 TIMES.MID136 SID 93 FMI 4,26
06/14/2012 SHERRY TIMES.NO CODES SOWING UP ACTIVE.ALSO HAS A VIBRATION AT
13:05:30 CUSSON LOW RPMS UNDER LOAD.WE ROAD TERTED AND DID NOT GET A
VIBRATION.TRANSMISSION DID STAY INGAUGED WHEN COMMING
TO A STOP.NOT ALL THE TIME.

SR # 1-1838181621

Sub Area 2: Quality Case Filed Sub-Status: Resolved Created By: SHAWN SHADDEN

Call Back #: 503-285-7667 op2 District #:
Street Address 2:
City: PORTLAND
State / ZIP: OR / 972111406

Buyer ID: 69652
Buyer Name:
Main Phone #:
Main FAX #:
Street Address 1:
Street Address 2:
City: HILLSBORO
State / ZIP: OR /

VIN / Serial #: 4V5MC9EJ6CN Rear axle installation: RADD-A4V
Model: VNM64T N Engine: D13H475
Product Type: VNM6 HP Description: 475
Rear axle: RTS1857D
Gearbox:
Other Details
Part #:
Misc Part #:
Error Code #:
Technical
Remarks:
Summary
DSR US10 I-shift clutch
There driver states the the clutch will not dis-engauge wright away when NA
gone up to a stop.He also stated the while at a stop you can feel the truck
start to pull forward some.
Activity Notes
07/26/2012 MATTHEW
Public Web Response That code is driver induced, not warrantable, no diag time.
17:17:57 BEAUCHAMP
07/26/2012 DARRIN Last update seems to have cured the problem, ok to close the case, 2.5 hr
Public Web Update
17:14:20 KING diag.
tell the driver to quit holding the unit with the throttle like you would a car at a
07/17/2012 JEREMIAH
Public Web Response stop, recal the clutch using option 3 and if this dosent work you will need to
18:19:55 BOWLES
pull the trans and inspect clutch
It was in here a few weeks back with the same complant.Preformed the
07/17/2012 SHAWN trany,clutch, cal,also clutch engaugement test fast and slow,it was all with in
18:15:38 SHADDEN spec.Not sure what else to look for.There is on one inactive fault mid 130
ppid 50 fmi 11 1 count.Thanks for your help Shawn

Inrd Pe13002 60049P

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INFORMATION Redacted PURSUANT TO THE FREEDOM OF

INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Service Request Detail Report

SR Info SR Classification SR Ownership

Customer / Repairing Dealer Info Selling Dealer Info

Owner Info Buyer Info

Vehicle / Unit Vehicle / Unit Info

Brake system: BSYS-CON

Service Request Detail Report

SR Info SR Classification SR Ownership

Customer / Repairing Dealer Info Selling Dealer Info

Owner Info Buyer Info

Vehicle / Unit Vehicle / Unit Info

Truck Model Year: 2007

Service Request Detail Report

SR Info SR Classification SR Ownership

Customer / Repairing Dealer Info Selling Dealer Info

Owner Info Buyer Info

Vehicle / Unit Vehicle / Unit Info

Truck Model Year: 2007

Service Request Detail Report

SR Info SR Classification SR Ownership

Customer / Repairing Dealer Info Selling Dealer Info

Owner Info Buyer Info

Vehicle / Unit Vehicle / Unit Info

Truck Model Year: 2007

Service Request Detail Report

SR Info SR Classification SR Ownership

Customer / Repairing Dealer Info Selling Dealer Info

Owner Info Buyer Info

Vehicle / Unit Vehicle / Unit Info

Brake system: BSYS-CON

TMAC / Warranty / Reliability

Service Request Detail Report

SR Info SR Classification SR Ownership

Customer / Repairing Dealer Info Selling Dealer Info

Owner Info Buyer Info

Vehicle / Unit Vehicle / Unit Info

Truck Model Year: 2008

Service Request Detail Report

SR Info SR Classification SR Ownership

Customer / Repairing Dealer Info Selling Dealer Info

Owner Info Buyer Info

Vehicle / Unit Vehicle / Unit Info

Brake system: BSYS-CON

Service Request Detail Report

SR Info SR Classification SR Ownership

Customer / Repairing Dealer Info Selling Dealer Info

Owner Info Buyer Info

Vehicle / Unit Vehicle / Unit Info

Truck Model Year: 2008

Service Request Detail Report

SR Info SR Classification SR Ownership

Customer / Repairing Dealer Info Selling Dealer Info

Owner Info Buyer Info

Vehicle / Unit Vehicle / Unit Info

Truck Model Year: 2008

Service Request Detail Report

SR Info SR Classification SR Ownership

Customer / Repairing Dealer Info Selling Dealer Info

Owner Info Buyer Info

Vehicle / Unit Vehicle / Unit Info

Truck Model Year: 2008