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Pseudoscience
“That which can be asserted without evidence, can be dismissed without evidence.”
NLP is a bunch of claims, claims piled on top of even more claims. The core principles have
poor to no support at all. And if the core is poorly supported then you can safely ignore
everything based on them.
It exhibits pseudoscientific title, concepts and terminology. “Neuro" in NLP is fraudulent since
it offers no explanation at a neuronal level. They misuse formal logic and mathematics,
redefine and/or misunderstand terms from linguistics, create a scientific façade by needlessly
complicating concepts. They rename already existing terms and methodologies from other
disciplines just so they can patent them. Their jargon is intended to impress, obfuscate and
give the false impression that NLP is a scientific discipline. A field that studies good
communication uses confusing jargon.
NLP is not really a cohesive approach to anything but a mixture of different techniques without
a clear theoretical basis.
The founders, Bandler and Grinder, have stated on various occasions: “we aren't interested in
the ‘truth’ but only in what works”. Unfortunately for them, it has yet to be empirically
demonstrated that their approach works. They postulate that there is no veridical relationship
between reality and perception yet on the other hand they offer only personal testimony—
something which according to their own theoretical position is unreliable—in support of their
theory.
The way to settle the matter is by appeal to objective, scientific evidence and on that front
the conclusion is clear. Far from cynical, the scientific community is happy to listen to
evidence that is more than mere anecdote—the plural of anecdote is NOT data.
Flawed beginnings
“Bandler and Grinder had me down to a nutshell unfortunately they only had the shell and not
the nut.” – Milton Erickson
The founders set out to study ‘geniuses’ to discover the ‘structure’ behind their ingenuity. Few
know that the people they cite as influences DID NOT collaborate with them. Bandler and
Grinder's reference to such experts is namedropping, they were John Does taking advantage of
someone else's success. The books that laid the foundations for NLP are poorly written works
that were an overambitious, pretentious effort to reduce mastery in different fields to “magic
words”.
When you look at NLP, you see a bunch of sneaky tricks. The techniques themselves might not
be flawed, but they are lacking a crucial element. What really made the genius therapist’s
techniques work was the sheer emotional power behind everything they did. The intense,
powerful energy with which he/she was determined to help his clients unleashed the full
power of his unconscious resources, and was expressed in the ‘techniques’ that they later
ripped off. NLP invented nothing (or maybe they did invent a whole bunch of things but from
their contents the only ones worth learning are the ones not introduced by them).
Outdated
“The most telling commentary on NLP may be that in almost any book that has to do, at least
tangentially, with enhancing human performance, all reference to Neuro-linguistic
Programming is omitted.”
It starts from insights that have been rendered obsolete decades ago. The nice thing about real
science, as opposed to pseudoscience, is that the former eventually corrects its mistakes as
new discoveries emerge. NLP remains mired in the past.
Presuppositions
The most “therapeutic” of NLP maxims “there is no failure, only feedback" is also the most
questioned. The denial of the existence of failure diminishes its instructive value.
Unambiguous acknowledged personal failure serves as a motivation to great success. It is the
“crash-and-burn type of failure”—not the “sanitized NLP Failure”, i.e. the failure-that-isn't
really-failure sort of failure—that propels us to success. Adherence to the maxim leads to self-
deprecation. Personal endeavor is a product of invested values and aspirations and the
dismissal of personally significant failure as mere feedback effectively denigrates what one
values. Sometimes we need to accept and mourn the death of our dreams, not just casually
dismiss them as inconsequential. NLP's reframe casts us into the role of a widower avoiding the
pain of grief by leap-frogging into a rebound relationship with a younger woman, never pausing
to say a proper goodbye to his dead wife. This maxim is narcissistic, self-centered and divorced
from notions of moral responsibility.
The aphorism "you create your own reality" promotes an epistemologically relativistic
perspective, the purpose of which is to gain immunity from scientific testing.
The Institution
After 150 students paid $1,000 each for a ten-day workshop in Santa Cruz, California, Bandler
and Grinder gave up academic writing and produced popular books from seminar transcripts.
This is how NLP went from being a serving of crap and became a mass-marketed serving of
crap. Ironically, Bandler and Grinder feuded in the 1980s over trademark and theory disputes.
Not one of their myriad of NLP models, pillars, and principles helped these founders to resolve
their personal and professional conflicts. As a result of the dissolution there is no central
regulating authority for NLP instruction and certification. There is no restriction on who can
describe themselves as an NLP Master Practitioner or NLP Master Trainer and there are a
multitude of certifying associations.
A cross between Scientology and a Pyramid Scheme, it gained popularity because it was
promoted, like other pseudoscience, using a set of social influence tactics. These include
making extraordinary claims (e.g. a one-session cure for anything), creating a rationalization
trap by obtaining incremental commitments from students (e.g. first lesson is free and
subsequent courses increase in price), manufacturing credibility by creating a guru that is
supposed to be the most qualified, creating a self-regulated body composed of those that have
completed a course, and defining an enemy to facilitate in-group/out-group thinking and
behavior.
The founders graduate NLP trainers and practitioners, who simply go on to churn out more
practitioners—generally watered down versions of themselves—with exactly the same skillset
and subset of NLP knowledge, along with the trainers’ own limitations and prejudices. New
ideas and practices go from inception to application without taking a detour through the trials
of experiment and review. It is not uncommon for a practitioner to get a new idea about how
to approach counseling, they then start doing it in their practice, then write a book, teach
seminars, create an institute, and before you know it there is a thriving infrastructure
dedicated to this new method. At some point after this process is already underway someone
may bother to do some scientific studies, but by then it’s too late. There is already too much
invested in the technique, and too many practitioners who “know” that it works because they
have seen in work with their clients. This is the story of NLP.
If you still want to take a workshop of NLP, keep in mind that: It’s been largely argued that the
self-help industry is the new religion of this century, albeit disguised. Beware of those who say
that NLP changed their life and it is the only thing that works, they haven’t done a critical
examination—they don’t want to see the other side of the coin. Courses in personal
development would make no sense without an unconscious that contains hidden resources and
hidden knowledge of the self. The unconscious is the new God. God within us. If the law of
gravity can be subject of scrutiny, why not the unconscious too?
WHAT IS NLP?
NLP is a model for effective communication, personal development, and psychotherapy based
on the relationship of neurological processes, language and behavioral patterns. It is, “the art
of changing another by changing yourself,” in other words, to shift your map so it articulates
better with someone else’s map.
Whatever helps you communicate better with other people, will help you communicate better
with yourself. Internal and external dialogues affect our emotions similarly. The quality of your
internal dialogue is essential to your wellbeing, so it follows that it’s important not just to talk
beautifully but to think beautifully.
Neuro: NLP is based on the idea that you experience the world through your senses and
translate sensory information into thought processes, both conscious and unconscious. Thought
processes activate the neurological system, which affects physiology, emotions, and behavior.
Linguistic: It refers to the way you use language to make sense of the world, capture and
conceptualize experience, and communicate that experience to others.
Programming: It tackles the persistent patterns of behavior that you learn and then repeat. It
addresses how you code or mentally represent your experiences. Your personal programming
consists of your internal processes and strategies that you use to make decisions, solve
problems, learn, evaluate, and get results.
Main components
Without the unconscious mind we’d have to rethink every action before attempting to perform
it, just as if it was the first time, even everyday actions such as walking or tying our shoes.
Anything that becomes a habit it goes to the unconscious. Know the workings of your
unconscious and you’ll control your destiny.
The unconscious is quick it will give you the answers right away. Only the conscious
mind that takes its time.
The unconscious is listening at all times.
Change, real change, happens in the unconscious.
As much as 92% of our brain activity is unconscious and only an 18% corresponds to the
conscious mind.
The unconscious does not process negative statements (e.g., don’t say, “Don’t imagine
a donkey wearing a tie,” if that’s what you intend. Rather, say “Imagine the president
playing chess with a polar bear”)
These principles are not to be taken as irrefutable absolute truths but rather as useful
guidelines.
They are generalizations and not strictly true—at least, not all the time.
It's not that there is no such thing as failure, it's that it's almost always more useful to think of
it as feedback rather than failure. And it's not that the meaning of communication really is the
response you get, it's that it's more useful to take responsibility for being understood than
disavow the responsibility and blame others for not understanding you.
So, these statements are not facts or true beliefs as they are sometimes presented. They
represent a suggested attitude to be taken — an attitude modelled from success and a
provocation to think in a new way.
The one 'presupposition' that I think stands apart from the rest is the foundational one—"the
map is not the territory". This is the one that does hold up as true.
SUBJECTIVE REALITY
To avoid being overwhelmed by the amount of information available in the objective reality,
we filter that information by means of generalization, deletion and distortion. Our senses
constitute the biological filter, our beliefs and values are our social and cultural filter and our
personality corresponds to our psychological filter.
REPRESENTATIONAL SYSTEMS
Representational Systems refer to all distinctions human beings are able to make concerning
our environment and our behavior that can be represented through the visual, auditory,
kinesthetic, olfactory, and gustatory senses.
Sensory Predicates
Predicates are words (verbs, adverbs, and adjectives) or expressions that refer to a certain
representational system. To the listener, words don’t just describe reality, they create it.
A digital predicate has no in-betweens, it admits only one of two polarities (1 or 0). An
analogue submodality is one that exists on a sliding scale, it varies between two limits.
Examples:
Auditory: “I hear what you say”, “That really resonates with me”
Digital: “It makes sense to me”, “Give me time to process and analyze the facts”
SUBMODALITIES
Submodalities are the fine distinctions we make within each representational system. They
characterize our experiences.
Changing a submodality can give us control over our internal experience. By changing a
characteristic, the whole changes, the meaning changes. When the meaning changes our state
changes. When our state changes our response/behavior changes hence the results that we get
change too.
Words don’t change people, experience does. So, when talking, don’t just talk; create an
experience. You don't want people to imagine, visualize or picture what you're saying. You
want them to hallucinate! Make sounds. Shout. Describe the feelings thoroughly. Mark the
space with your gestures. Dramatize it, break the role and provoke other people to break the
role themselves. Don't just explain, express.
Visual: Brightness, size, color/black and white, shape, location, distance, contrast, focus,
clarity, movement, speed, three-dimensional/flat, perspective, associated/disassociated,
framed/panoramic, orientation, density, transparency.
REFRAMING
Every event has both content and context. Reframing is changing the meaning of an event by
changing either its context or content—thus also changing our response to it.
Context reframing
Every behavior is useful in some situation. By thinking of a useful context, you can change your
response to that behavior. Sometimes there’s nothing wrong with the stimulus—what actually
happens—it’s the meaning that we’ve attributed to it that’s the problem. Ask yourself: “In
what context could this be useful?”
Examples:
“Karate is a form of martial arts in which people who have had years and years of training can,
using only their hands and feet, make some of the worst movies in the history of the world.”
For humor purposes the author of this quote took something useful and answered the question:
“In what context could this be useless?”
PARTNER: Why are you so tired?
PRACTITIONER: Do I look tired? That’s wonderful! It means that today was a productive day,
that I pushed beyond my limits and that I’m going to have a good night’s sleep.
Content reframing
All behavior has a positive intention. Whether we are aware or not, we don’t do anything
without some underlying purpose. Our brain’s functioning is always to benefit us. Ask yourself:
“In what way could this be positive?”
Examples:
“I'm not a vegetarian because I love animals. I'm a vegetarian because I hate plants.” For
humor purposes the author of this quote took something seemingly positive and answered the
question: “In what way could this be negative?”
Downtime: I get inside of my map. I dream awake in my internal world, I’m focused on my
imagination and my memories. My attention is either on the past or in the future.
Uptime: I get out of my map. I think and act vigilantly and I’m focused on the external world,
on my surroundings, I’m focused on the here and now.
The Milton Model is the skillful and artful usage of vague or inaccurate language. The more
inaccurate the more effort is required from the listener (he/she has to fill in the gaps), and
therefore the more we elicit a downtime state. By using these patterns our message is skipped
by the conscious mind and its objections and we appeal to the unconscious and emotions, one
could say that we work with the heart rather than with the brain. The use of confusion makes
these patterns difficult to respond to or resist.
I say nothing, yet you understand everything and you do what I suggested. The imprecise
language can thrive in situations where the precise and correct language could fail. If I use
accurate language I speak from my map. If I use inaccurate language I enter into the other
person’s map.
Milton Patterns
Trans-derivational Search
This is the process of searching back through one's stored memories and mental
representations to find the reference experience from which a current meaning was derived.
Vague suggestions are used to ensure that the practitioner does not intrude his own beliefs into
the listener’s inner world. By making the listener’s mind work, as they enter inside themselves,
we enter too at the same time. A Trans-derivational Search is a compelling, automatic and
unconscious state of internal focus and processing triggered by language—humans will try to
make sense out of sentences, even if they don’t really make sense.
Examples:
Ordinal Numbers
Examples:
“There are 3 things I have to tell you: First…, Second… and in the third place…”
False Dilemma
Giving the illusion of control over the decision to the listener (Undercover order)
Examples:
“I don’t want to tell you what to do, so you can either internalize these words now or when
you’re ready.”
“You can do it now or when you want to turn your life around.”
“Do you want me to wrap it as a present or are you going to take it as it is?”
Polar Opposites
When contrasting with the negative, the positive seems more appealing. Furthermore, phrases
like, “I don’t care”, “it’s your choice”, “it doesn’t matter”, “it’s up to you”, etc. make the
other person stop looking for sympathy, pity and compassion and start using the resources they
already have to solve their own problems.
Examples:
“I don’t care. Listen, you can choose a happy or an unhappy life.”
“It’s up to you and no one else to choose between life and death.”
“You can keep fighting until you get your revenge, and surely end up destroying yourself in the
process or you could choose to fly away from this confrontation and live a good life.”
Negative Command
Suggesting what you want to occur by stating what you don’t want to occur. This takes
advantage of the fact that negatives are skipped by the unconscious.
Examples:
“Don’t buy my product until you’re sure it’s suited to your needs.”
Mind-reading
The truth is attributed to me with no mention whatsoever as to how I learned that truth.
Examples:
Universal Quantifiers
These can be either explicit, as with using specific words such as: Never, always, no one,
everyone, nothing, everything, etc. or they can also be implicit in which case they are harder
to detect.
Examples:
“Everybody lies”
Modal Operators
Words that refer to possibility or necessity or that reflect our morals/rules in life.
Examples:
“You could, and probably should, remember this bit of information I’m about to say, because I
can’t remember a time in which I couldn’t find this to be useful.”
Nominalizations
Verbs that have been turned into nouns. We assume we all know and agree on the meaning,
when in actuality our experience is often very different from that of others; hence we work
with the listener’s definition and we don’t even have to know it.
Examples:
“You may have noticed that hypnosis is easy. And all the insights you are having now can open
your mind to great new understandings. These understandings may lead you to remarkable
demonstration of all your new learning.”
Tag Questions
Examples:
Unspecified Verbs
Verbs that don’t fully describe the action. Are you able to make a movie of the events inside
your head? If not, you’re dealing with an unspecified verb.
Examples:
“My friend hurt me” vs. “My friend forgot our meeting / my friend punched me on the face /
my friend stole my girlfriend”
Unspecified Nouns
Examples:
Comparative Deletions
Examples:
Describing everything you notice about everything someone else does and perceive.
Examples:
“As you sit next to me, breathing in and out, looking at me and listening to every word I say,
you may notice that you’re progressively relaxing deeper and deeper…”
“As you hear the cars honking, the people talking in the background and your heart pumping
blood slowly…”
Lost Performatives
A personal belief, but presented as though it’s a universal truth applicable to all
circumstances. It’s not questioned as it would be the case with a personal opinion.
Examples:
Colloquial Postulates
Phrases welded with actions. While the logical answer would be “yes” or “no”, we tend to
respond by doing what is asked and it’s not seen as authoritarianism.
Examples:
The first thing I say causes the second one. Rarely do we stop to think about the logical
relationship between the parts mentioned.
Examples:
“If you rehearse 5 minutes per day, then you’ll be ready for the big day.”
Complex Equivalence
Examples:
“You’re here and understood everything, you’re the right person for the job.”
“You’re old, you don’t know how to deal with little kids.”
*Differentiating the ‘Cause and Effect’ pattern and the ‘Complex Equivalence’ pattern can
seem difficult at first. However, the difference becomes obvious when we stop to consider the
dimension of time, the cause is followed by the effect, whereas the equivalence occurs
simultaneously.
Presuppositions
This is the linguistic equivalent of assumptions. Almost everything presupposes something else.
Practically, maintaining a normal conversation, without assuming something, is close to
impossible. However, when used intentionally they can be very powerful. Rather than being a
technique in itself, the use of presuppositions is a characteristic contained in other patterns.
Examples:
“You are learning many things, I now invite you to take the theory and apply it with a real-life
example.” (I assume that you have learned something)
“At least, you did your best.” (You didn’t accomplish your goal)
Analog Marking
Examples:
“There is no need to relax and go into a trance just yet”. “Relax and go into a trance” could
be marked with a hand gesture.
“My friend knows how to feel good about herself.” We can emphasize “feel good” by speaking
slightly louder, slower or faster.
Yes-Set
The idea of the Yes-Set is to ask the prospect several questions that are easy to answer with a
yes. As you ask each question, you encourage the prospect to answer yes by nodding your head
gently. It is recommended to ask at least 3 or 4 questions before delivering our suggestion. The
last statement is recognized as true for the unconscious mind as it was preceded by a series of
truths, a prediction is made.
Examples:
Anaphora
Repetition of a specific sequence of words to give them emphasis, they can also be
accomplished by repeating a sound.
Examples:
“Your feet, your feet are now covered by socks. Your feet are in your shoes. And, it’s very
important that you relax your feet now.”
Ericksonian Metaphors
In NLP, a “metaphor” encompasses similes, analogies, jokes, parables and stories. A story is
arguably the most effective tool when it comes to inducing a downtime state by distracting the
conscious mind.
Metaphors allow us to depersonalize, the storyteller stays out of the issue and easily bypasses
the instinctive mechanisms of defense of the listener—resistance to foreign ideas (especially if
the goal of those ideas is to change someone else). We avoid coming across as annoying
unsolicited advisors, metaphors don’t argue, they don’t try to convince; that’s why they don’t
raise objections. Metaphors entertain. Metaphors are powerful in stimulating creativity
inasmuch as they sow the seed of an idea, sometimes they help a latent idea to flourish, and
sometimes they even give birth to innovations. Metaphors reveal our values and they teach us
how to follow those values. Neither the narrator, nor the story itself receive the credit for
solving a problem, the person that had the problem attributes to himself or herself the whole
idea, “it was his or her own the whole time”. One metaphor is susceptible to multiple
interpretations, hence it means something different for different people—solving many
problems at once.
There are also instances in which trying to personalize can be our goal, when talking about an
institution or an enterprise they might come across as abstract and without face. Since
metaphors use images, sounds and sensations they will materialize more effectively than
abstract words such as: excellent, the best, truthful and sensitive. Ask yourself, if this
institution, for instance, was a car, what kind of car would it be? Which animal? Which brand?
Which book? Which actor? Which movie or food?
People relate to stories, and metaphors, with extraordinary ease and from a very early age,
because they require a sensorial, emotional processing rather than an abstract, intellectual.
We see, hear and feel metaphors, they appeal to emotion that’s why we recall them with no
effort. Metaphors attract attention. One could argue that we as human beings, naturally, have
a sweet tooth for stories. How many times have you gone to a conference, and later realized
that you can’t even remember the main topic, let alone the secondary ideas but a story told
by the speaker is almost as vivid as it was the day of the conference?
A quick way to stimulate our creativity and generate a story or a metaphor is by using
Metaphoric Cards of association. Creativity manifests when bounded by limits. Establish
guidelines and respect them: Use only one word and one image, use only three images, use
only three objects, etc.
*Everyday metaphors, trite, of well-known content and message will not appeal to the
unconscious, they won’t bring any of the advantages above mentioned, and they will be no
different than any other phrase in digital language.
Violation of Restrictions
The Listener puts the meaning. It’s illogical and unreal and it makes no sense that’s why the
conscious mind skips it.
Examples:
Embedded Quote
The truth attributed to someone else—with no reference or very vague reference. Besides
being very effective in de-personalizing the communication, it is also unquestionable.
Examples:
“Once I was talking to a man much like you, he told me about a good friend of his named
Simon. Simon was the kind of guy who was always reading and debating complex ideas with
great thinkers. Unlike many people you and I know, Simon would refuse to state anything
unless he was absolutely certain that it reflected his experience. He told this man that…”
*You can embed a quote within a quote as many times as you want in order to induce a deeper
downtime.
“A friend of mine told me once that he was in a seminar of Richard Bandler. In this seminar
Bandler explained how Erickson used to say that one of his patients once told him that the best
time for hypnosis is when you're willing to let go.”
The referential index is the subject of a sentence. Switching the agent I'm referring to; for
instance, going from first person to second person; engages the public so they invest
emotionally in the story, moreover they start to make their own associations in their heads.
A Change of Referential Index has a profound effect in your internal dialogue, when you change
from “one” to “I”, you take responsibility for what you are going to say, and you feel
empowered, confident. Compare, “one has to always tell the truth, in order to live with no
regrets,” with “I have to always tell the truth to live with no regrets.”
In a metaphor we use this to refer to someone else indirectly, bringing the focus to the
character of a story. Then, we pace the client's problem by establishing behaviors and events
between the characters in the story that are similar to those in the client's situation. We
access resources for the client within the context of the story. And we lead by finishing the
story in such a way that a sequence of events occurs in which the characters in the story
resolve the conflict and achieve the desired outcome.
Real-life Examples of The Milton Model Patterns
“I know we’ve all heard at least once how dangerous it can be to cross the street without
looking at both sides; but I also know that more than once you’ve done it. The decision is
yours; you can have the control of your life or let someone else control it.”
“I know you’ll find more success than what you expect. I see more in you than what you see in
yourself. I wonder what would happen if you knew that I care about you. How I’d love to have
more time to share with you and show you how I feel every time I look at you.”
“As you know, there’s no one person that has the truth, or is there? I know you’ve asked this
question to yourselves several times but that’s not the most important thing. The most
important thing is what you do with this subjective conclusion you’ve inferred for yourselves.
You can reflect on this idea now as you listen to me or when you feel ready.”
“Just lay back, relax, and let your unconscious listen. And you can relax more and more as you
listen, can you not? You can just breathe deeply, letting each breath take you deeper and
deeper down into complete relaxation. Or, If you like, you can just breathe in and as you
exhale, let your body relax completely now. Now, you may, or may not have already noticed
that your eyes are becoming heavier with each breath you take. So will they just close, now?
Or will they just remain open long enough to flutter a few times first?”
“You know that at the end of our conversation, you will feel wide awake, wide aware, with
your eyes open, smiling and feeling good for apparently no good reason.”
The processes which allow us to accomplish the most extraordinary and unique human
activities are the same processes which block our further growth if we mistake the model for
the reality. We can identify three general mechanisms by which we do this: Generalization,
Deletion, and Distortion—three ways in which the model which we create will differ from the
thing it models.
When we process a stimulus for a certain time we get into an internal dialogue and the more
we talk to ourselves the further away we are from the explicit stimulus itself. Our senses give
us perceptions and then our mind turns them into conceptions.
We as human beings use our language in two ways. We use it first of all to represent our
experience—we call this activity reasoning, thinking, fantasying, rehearsing, etc. Secondly, we
use our language to communicate our model or representation of the world to each other—we
call this talking, discussing, writing, lecturing, singing, etc.
Since language is a model of our world, a formal model of our language would be a model of
our model of our world, or, simply, a Meta-model. In the same way we create the Deep
Structure of Language from the information filtered through our senses, we create the Surface
Structure by generalizing, deleting and distorting the Deep Structure. We use the Meta-Model
to recover information from the Deep Structure, in other words, we attempt to determine
where the Generalization-Deletion-Distortion process has occurred. We go from ambiguous to
clear, from imprecise to precise. This is effectively the polar opposite of the Milton Model.
The Meta-model has universal applicability—no matter what the subject or the content, the
exchange between the client and the therapist will involve Surface Structures, and these
Surface Structures are the material in which the Meta-model is designed to operate.
The way a person represents reality internally, in terms of modalities and sub-modalities
reflects his/her identity and personality. The quality of our internal dialogue directly affects
our emotional states. “Picture a moment when you felt happy, relaxed, in peace, connected to
the moment, without internal conflicts,” and the physiology of your body will follow. What you
tell yourself and how you tell it can trigger different emotions e.g., “Goddamn it! This son of a
bitch did it again!” vs. “This good person that has 1, 2, 3 positive qualities has made a
mistake.”
By using the Meta-Model you might find that when discussing someone else’s problem, the
problem solves itself, apparently. Actually, the other person solves the problem by himself or
herself. In fact, what’s happening is that the client creates new neuronal networks, stimulated
by the questions of the therapist, which, in turn, contribute new meanings. The Meta-Model is
a problem solving model.
*Always ask questions that reveal the deep structure, rather than obtaining answers that add
up to the surface structure. Also, beware of saying something that presupposes that you
bought into one idea in their surface structure.
Softeners
The Meta-Model is a double-edged source. Meta-Model questions without softeners can come
across as offensive. Softeners are short phrases that you can put at the beginning of a question
that make it more gentle and palatable. It sounds obvious but we forget it all the time: No one
likes to lose face.
You can ask any question you like as long you meet these two requirements: Have a deep
rapport and use softeners. This makes the difference between a ruthless, invasive
interrogation and a positive inquiry.
Examples:
“I am wondering…”
“I’d really like to understand this. What do you mean exactly by…?”
“What I’m wondering now is how you deduced that…”
Meta-Model Questions
*We never use “Why?” It adds more information from the surface structure rather than helping
us retrieve specific details from the deep structure, it raises defensiveness, and it pressures
the receiver to come up with justifications. Always rephrase it. For instance, instead of saying,
“Why are you doing this?” try, “How do you feel about this that you’re doing and how do you
think I feel about it?”
Mind Reading
Believing one knows the thoughts, feelings, intentions, meanings, motivations, or other
internal processes of another person with no basis in reasonable, logical grounds for
interpretation or direct, sensory observation.
Examples:
Examples:
Examples:
The implication or direct claim that one thing causes, or is caused by, another when there is no
well-formed logical support or demonstrable, sensory-based evidence to support a causal
connection.
Examples:
Complex Equivalence
Statements where complex situations, ideas, objects or their meanings are equated as
synonymous.
Examples:
PARTNER: The boss has his door closed. He's planning to fire me.
PRACTITIONER: You mean every time your boss closes his door somebody gets fired?
PARTNER: They're succeeding and I'm not. I just don't have what it takes.
PRACTITIONER: They're succeeding and I'm not. What specifically are they doing differently?
Presuppositions
Examples:
PARTNER: If my boss knew how hard I work, he wouldn’t make me work extra hours.
PRACTITIONER: How do you know he doesn’t know? How do you know you work hard?
Universal Quantifiers
Examples:
Modal Operators
Examples:
Nominalizations
A process (verb) which has been converted to a thing or event (noun). A common
nominalization is adding "-ing" to a verb to make it a noun.
Examples:
Unspecified Verbs
Process words which are missing a complete description and verbs that are, to a greater or
lesser degree, unspecified. Also, omitting the verb, or the object of the verb, or both.
Examples:
Unspecified Nouns
Examples:
Unspecified Adjectives
Adjectives the meanings of which are unspecified. Unspecified adjectives are a frequent
indicator of interpretation rather than observation.
Examples:
A phrase which deletes who is doing the action. Using a general subject that doesn't refer to a
specific person. Frequent words: a person, someone, people, they, one, we. Also,
generalizations which apply to classes or groups of individuals: "Americans, Catholics, Jews,
managers, workers, men, women, etc."
Examples:
Comparative Deletions
Phrases and sentences which imply a comparison but delete the object on which the
comparison is based, or which do not specify the basis of comparison.
Examples:
PARTNER: Even you can understand what I'm about to tell you.
PRACTITIONER: Even? Compared to whom?
PARTNER: Do you think you could talk less and think more?
PRACTITIONER: Talk less and think more than whom?
PARTNER: He’s the worst friend.
PRACTITIONER: Worse than whom?
False Dilemma
Examples:
PARTNER: Are you doing that on purpose or you can’t help it?
PRACTITIONER: Are those my only two choices?
Tag Questions
A question added at the end of a statement, which changes the focus of the listener's attention
to answering the tag question, away from the preceding statement.
Examples:
PARTNER: You always manage to turn the tables on me, don't you?
PRACTITIONER: Is that what you believe?
PERSUASION ENGINEERING
We say our language is a language of influence if we install in such a way that the other person
thinks he/she came up with the idea. I don’t convince you, you convince yourself.
The more you talk, the more you expose yourself to be attacked with your own words.
Anything and everything you say can and will be used against you. It works the other way too.
The more the other person talks the more material you have to counter-attack. Let the other
person do the talking for as long it takes them to expose their ideas. Listen attentively.
Examples:
PARTNER: I heard you’re dating a veterinarian. That’s great because they like dogs.
PRACTITIONER: Exactly how do you want me to respond to what you just said? What is the
effect that you wanted it to have on me?
PARTNER: I’ve got a professional camera. This is the real deal the other ones are just toys.
PRACTITIONER: Sure that is a nice gadget, but we all learned a lot just playing with toys,
didn’t we?
PARTNER: Did you manage to get a girlfriend after all these year?
PRACTITIONER: No, but I have a boyfriend.
PARTNER: Oh my god, you’re not going to believe this. Erika just got divorced and she’s filing
for a restraint order. What do you think they’re going to do with the kids?
PRACTITIONER: Is that person’s life is so important to you? Tell me more about that.
*Don’t condemn, install. Don’t say, “You don’t understand me,” this is perceived as offensive.
Instead, say, “I’d like you to understand me,” this makes the other person work because no
one likes to lose face. Rather than saying, “What the heck are you doing?!” Try, “What do you
expect to achieve with what you’re doing?”
Persuasion Patterns
Making people feel grateful to you for something that you didn’t do. Hence, they’ll feel
compelled to return the favor by following your suggestion.
Examples:
“We wake up grateful every day. We say thanks! Indeed, we say thanks for the sun, for the sky.
But we don’t stop to consider that this job allows us to have a worthy productive life with good
health.”
Truth of Process
Overloading your speech with obvious, irrelevant truths. Notice that these are not lies, instead
these are qualities inherent to the idea/thing we’re selling, but they’re presented as very
special characteristics.
Examples:
“This is the best pencil. This pencil has no plutonium. A friend of mine used regular pencils for
years and ended up dying of cancer. It’s up to you to take up the reins of your life and be
responsible for your health.”
“If you buy this horse, which is not black, nor white either it can be used to play polo, to
compete in races or to explore the world.”
“I promise you that when you buy the house that’s in the peace of the suburbs, your money
will never again be used to pay the rent.”
We start by eliciting a positive state, then we continue by stating the reason why we would
normally refrain from doing something, we explain the impediment. However, we assert very
clearly that we choose to do otherwise because we appreciate the other person, or it’s a
special occasion.
Examples:
“You know the passion of my life is connecting with people. And I’m just recovering from a
cold and my voice is not the best, however, I will make an exception just for you.”
Wildcard Terminology
These are pseudo-sophisticated words or phrases that say nothing but seem to encompass
everything.
Examples:
“But it’s also important to understand that this speculative bleeding does not have to last
forever.”
Facts Interpretation
We attempt to distort reality by adding events that didn’t happen. The first half is true, but
not the second one. We start by eliciting a positive state. Using positive levering words we tell
the first half of the story with true facts. For the second half, we maintain the same positive
levering words used in the previous half but this time we make up the facts.
Examples:
“You know I appreciate you guys. You know I wouldn’t lie to you. Yesterday, I was watching the
football game, people were angry because of the penalty kick, and so was I; but what I found
shocking was that the mother of one of the players was in tears, remember?”
Adulation
We associate someone else with a positive state by contrasting with a negative state. If you’re
going to compliment and don’t want it to sound like flattering, accompany it by a gradient of
particularities, specificities.
Examples:
“You are the best client I’ve had. Unlike other people who just make you waste your time. You
know what you want, you know how to get it, and you see investments where others see
expense.”
Nested Loops
1. We start by telling a story (every story implies ‘morality’ and ‘didacticism,’ i.e.
good/bad and learning), it’s recommended that we seek to provoke curiosity in the
listener.
2. We stop the story halfway…
3. We nest the order—we install.
4. Then we close with the other half of the story.
It’s a good rule of thumb to use at least three stories—open three stories, nest the order and
close them accordingly. The purpose of the story is to overload the conscious mind so that the
listener goes into trance, they no longer are aware of time, this is a gap in their conscious life
and this is also the perfect time to introduce the command. It’s of supreme importance to ease
the transitions between stories, especially at the heart of the intervention before and after
the nested message.
When you don’t finish the story you elicit doubt and uncertainty in the listener, you create a
need to have the story finished. It is processed as a threatening, stressful situation and so it
calls for the listener’s attention. This is a window of opportunity where influence can happen.
The effect of this technique resembles magic. The person on the other side just changes. You
won’t get the sort of verbal feedback you’d get if you fixed their leaking faucet, they will just
act accordingly with what you suggested. What you might hear from them is something along
the lines of “I don’t know how but just talking to you solved my problem…” We call this
phenomenon ‘sublimation’—going from one state to another without going through the in-
between states (from A to C without going through B). They go from unconscious incompetence
to unconscious competence.
You can further reduce resistance by introducing a topic that has nothing to do with the story,
preferably a taboo topic, right after finishing the nested loop. Now the audience’s attention is
on the taboo, the message has already been installed and they didn't have time to stop and
question it.
Semantic Density
Unless you’ve never heard it, a word will always mean something to you. The more meanings
you can associate in the Deep Structure for a given word the denser it is considered—denser in
meaning. The greater the semantic density, the deeper the trans-derivational search. As soon
as you hear any word a trans-derivational search is initiated and no one is free from this
automatic process. The listeners’ personal history will determine the associations made.
Words such as “father”, “mother”, “brother”, “family”, “friend” are semantically denser than
“chair”, “spoon”, “meter”, etc.
Oxymoron
Examples:
“Half full”
“Living dead”
“Virtual reality”
Truisms
Speaking obvious truths such as “walk with your feet,” “feel with your body,” “see with your
eyes.”
Examples:
“Time only moves forward. Time is in a perpetual state of dynamism. Time never comes back.
If, in the world, every 60 seconds a minute passes why try to get ahead of life?”
Confusion Pattern
This is a word play that breaks conscious patterns of the listener. Come up with two pairs of
words of opposite meaning. Then, combine and interlace those four words in any way you
want. Spoken to attentive listeners, a burden of constructing a meaning is placed upon them,
and before they can reject it, another statement can be made to hold their attention.
Examples:
“How important it is to realize that we can be wrong while we work because resting in error is
no wrong right.”
Interruption Pattern
Breaks the pattern and draws attention using a taboo word, followed by a prolonged pause.
And finally you install a message relating it to the taboo word.
Examples:
“I know two things for sure about your lives: I know you’ve all done drugs and I know you used
to wet the bed… what I do not know is in which order, but that is not important.”
Make yourself the Meta-model questions and then communicate the answers. This makes the
message more credible.
Examples:
“What does doing a correct interpretation implies? To what end should we be interested in a
correct data interpretation? When would it be not so important to have correct interpretation?
How do I know that there’s only one correct interpretation? How does it feel to derive an
incorrect interpretation? Specifically, what are we referring to when we say “correct”
interpretation? Correct compared with what? Is it really necessary to interpret data after it has
been collected? What would happen if I made an incorrect interpretation?”
Zooming in
1. Introducing globally
2. Zooming in on the topic: Everyone-me-you.
3. Install the core message
Examples:
“You see it on TV, you see it on the news, there’s a ton of books about it. Everyone wants to
gain fulfillment by working at what they love. I too once believed that idea. You might have
thought about it as well. But what they don’t tell you is that it needs to add value to someone
else in order to thrive. Don’t believe me, process it and come up with your own answers.”
Closing
We make decisions based mostly on emotions, not logic. We make decisions based on our gut
feeling and use facts to substantiate our choice. So, rather than closing by asking: “What do
you think?” ask a question about their emotions.
Examples:
“At this point, how do you feel about where we’re headed?”
This is a paradoxical intervention that involves prescribing the very symptom the client wants
to resolve—reverse psychology. By choosing to manifest the symptom, they may recognize they
can create it, and therefore have the power to stop or change it. If the client fears failure, the
therapist will ask him to fail at something. If the client has a problem with procrastination
they will be told to schedule their procrastination time every day on purpose. This technique is
most effective for resistant clients. As clients always resist the prescription, by switching the
prescription for the symptom, they end up resisting the symptom and overcoming it. People
who by nature react against anything they perceive as a threat to their freedom are the best
candidates for the technique of prescribing the symptom. Defiance becomes a tool.
Examples:
All of us develop preferences at an early age. The more we exercise these preferences—
consciously or unconsciously—the more we rely on them with strength and confidence. In the
end, these processes translate to functions in terms of: How we get energy, how we gather
information, how we make decisions, and how we organize our world and life.
In this context, a genius is someone capable of adaptation and evolution. If I can turn on or off
a personality trait, I adapt; if that gives me good results and I try to improve it, I evolve. In
order to develop traits from the opposite personality type it is advisable to surround yourself
by people who naturally possess it. Although generally, it could be better to strengthen what
we are than trying to specialize in what we are not. Regardless of the approach, we can agree
that the only detrimental zones are the extremes.
Energy Information
Introversion (I)
Sensing (S)
Extraversion (E)
Intuition (N)
Decisions Lifestyle
Thinking (T)
Judging (J)
Feeling (F)
Perceiving (P)
Energy
Introversion
Extraversion
Information
Sensing
Intuition
Decisions
Thinking
Logic-based decisions
True or false
They like words such as: norm, principle, and analysis
Objective and analytic
Precise
They evaluate logic consequences
They decide in terms of the task at hand
Justice over kindness
They might unwarily hurt or bother others
They desire to be recognized when the task has been completed and especially if the
goals were surpassed
They might think that the “F” take everything too personally
Feeling
Values-based decisions
A continuum between two extremes
They like words such as: good, bad, harmony, empathy, compassion
Subjective
Persuasive
They evaluate the impact of human decisions
They decide in terms of people
Kindness over justice
They think in terms of the necessities of other people
They desire to be recognized during the process
They might think that the “T” are insensitive
Lifestyle
Judging
Perceiving
16 Personality Types
Usage