MARIE JOYCE MADRIGALEJOS

170 Fausto St. San Joaquin Santa Ana Pampanga

MOBILE NUMBER: 09612475360
Email Address: joiceatyourservice@gmail.com
Birthday: May 15, 1991 HEIGHT: 5’9

Profile

Goal-oriented, results-oriented, professional with strong sales and leadership skills,

background and education. Skilled communicator, persuasive and adoptable. Self-
motivated with high-energy, initiative and focus. Keen to details – able to listen
carefully and identify issue and problem. Area of strength include:
Leadership, planning, delegations, optimism and lead by example
Strong verbal and personal communication skills.
Tall, fierce and with pleasing personality.
Computer / Graphic Literate.
Charming and Aggressive
Proficient in Opera Reservation System
Proficient in Restaurant Manager POS System, Swift POS for Large Restaurant
operations.
Sales Person with specific strategies in achieving quota.
Cognizant in research works (field and clerical).
Advance computer literate. Expert in MS Word/Excel/ Powerpoint/
Mac Software / PowerPoint, Adobe Photoshop 7-CS3.

Employment History

Events Manager cum Assistant Café Manager

PROMOTED FROM BEING THE EXECUTIVE ASSISTANT OF THE GENERAL MANAGER
Pioneer/Founder for Operations, Marketing and Admin Department
December Cafè, The Pearl Qatar
& Retail Manager in Jasmine Boutiques Qatar
(October 4, 2016-June 1, 2019)

EVENTS MANAGER

• liaise with clients to find out their exact coffee booth requirements
• produce detailed proposals for events (including timelines, venues, suppliers, legal
obligations, staffing and budgets)
• research venues, suppliers and contractors, then negotiate prices and hire
• liaise with sales and marketing teams to publicise and promote the event
• manage all pre-event planning from preparations of kits up to egress.
• coordinate suppliers, handle client queries and troubleshoot on the day of the
event to ensure that all runs smoothly and to budget
• manage a team of staff, giving full briefings.
• make sure that legal, health and safety obligations are followed
• oversee the dismantling and removal of the event and clear the venue efficiently
• produce post-event evaluation to inform future events
• research opportunities for new clients and events.
• Planned and organized the setup and coordination of cafe catering
events for up to 500 people.
ASSISTANT CAFE & F&B MANAGER

• Manage all the Cafè day-to-day operations within budgeted guidelines and to the
highest standards.
• Uses optimism and contagious positive outlook to boost high level of performances of
the staffs.
• Preserve excellent levels of internal and external customer service.
• Handling complaints with professionalism.
• Design exceptional menus and innovations, purchase goods and
continuously make necessary improvements.
• Maintains accounting controls by establishing sales status update, liaison for the
accounting reports. Analyses inventory, monitoring and updates.
• Reports to the Management with regards to critical and intensified status of sales.
• Identify customer needs and respond proactively to all of their concerns.
• Lead F&B team by attracting, recruiting, training and appraising talented personnel but
also maintaining good working environment by listening and doing “Practice what they
Preach” method.
• Establish targets, Key Performance Indicators, schedules, policies and procedures.
• Provide a two way communication and nurture an ownership environment with
emphasis in motivation and teamwork.
• Comply with all health and safety regulations.
• Report on management regarding sales results and productivity.
• Identifies current and future customer requirements by establishing rapport with
potential and actual customers and other persons in a position to understand
service requirements.
• Ran daily briefing, quarterly staff meetings and created and enforced SOPs.
• Relayed important information to the F&B management team after attending
executive committee meetings as the cafe & food and beverage
representative to discuss projects, current revenue, and forecasting for the
week.

RETAIL SALES MANAGER

• Take note all the ideas of the General Manager in developing the marketing and
advertising strategies for the PR of the store and online website.
• Take notes all the ideas of the General Manager in managing the business.
• Coordinate and create contracts, proposals, delivery check-outs
• Analyze price proposals, financial reports, and other information to determine
reasonable prices
• Negotiate contracts on behalf of their organization
• Meet with staff and vendors to discuss defective or unacceptable goods or services
and determine corrective action.
• Knows the broad and whole JD of the Sales Associates and task of the team leaders
and admin officers.
• Completes store operational requirements by scheduling and assigning employees;
following up on work results.
• Maintains store staff by recruiting, selecting, orienting, and training employees.
• Achieves financial objectives by preparing an annual budget; scheduling expenditures;
analyzing variances; initiating
corrective actions.
• Identifies current and future customer requirements by establishing rapport with
potential and actual customers and
other persons in a position to understand service requirements.
• Preparation of sales and admin documents such as statement of accounts, contracts,
guidelines, purchase request, check vouchers, etc.
• Will monitor the following departments: PURCHASING, ACCOUNTING, HR, SALES
DEPARTMENT
• Provides supplies for the office and business store.
• Provide sales strategies and employee’s commission study and monitoring.
• Provides communication systems by identifying needs; evaluating options; maintaining
equipment; approving invoices.
• Purchases printed materials and forms by obtaining requirements; negotiating price,
quality, and delivery; approving
invoices.
• Completes special projects/adhoc by organizing and coordinating information and
requirements; planning, arranging,
and meeting schedules; monitoring results.

Marketing and Business Development Officer, Richgold Weddings Catering Services,

Quezon City
(April 2016-August 2016)

VENUE RELATIONS
• Responsible in acquiring venue accreditation.
• Handling all venue concerns after the reservation and after their event is done.
• On hand in strengthening venue relationship to owners, admin and sales people in the
venue.
• Making sure that the files are in order. Making sure that the packages for the venue is
replenished.
• ACHIEVEMENTS: GOT 10 PARTNERSHIP WITH VENUES IN JUST 3 MONTHS

ADMIN DUTIES
• Preparation of sales and admin documents such as statement of accounts, contracts,
guidelines, purchase request, check vouchers, etc.
• Writing minutes for the weekly meeting.
• Preparation of Collection report, making sure the collection and account receivables.
• Update the reservation every time there’s a new client.

Administrative Officer, The Event Qatar / Modawalla Real Estate

Doha Qatar
(April 2015 – April 2016)

EXECUTIVE ASSISTANT / RECEPTIONIST / SECRETARY / ADMIN EXECUTIVE

• Performs administrative and office support activities for multiple supervisors. Duties
may include fielding telephone calls, receiving and directing visitors.
• Organizing and maintaining files and records.
• Created website for the two projects using weblog: see this as reference:
o https://theeventqatar.wordpress.com/
o https://modawallarealestate.wordpress.com/
• Activated the social media and publicity in social media.
• Planning and scheduling meetings and appointments
• Managing projects and conducting research.
 Account Executive, The Glass Garden Events Venue, Pasig City
(January 2014 – February 2015)

SALES
• Responsible in acquiring event bookings from inquiries made through phone, walk-in
and online.
• Handling all client concerns after the reservation and after their event is done.
EVENTS
• Monitoring of client events ranging from weddings, debuts, corporate parties, school
events, and other
social celebrations.
• Liaising with various suppliers to coordinate client events.
WEB AND SOCIAL MEDIA
• Maintain and write content for the company’s website, blog and other social media
accounts.
Reference: http://theglassgarden.wordpress.com,
https://www.facebook.com/pages/Glass-Garden/72136263134?ref=hl

ADMIN DUTIES
• Preparation of sales and admin documents such as statement of accounts, contracts,
guidelines, gatepass, etc.
• Writing minutes for the weekly meeting.
• Preparation of Monthly Caterer’s Percentage and Monthly Schedule of Events.

Sales, HR and Admin Assistant, First Pacific Leadership Academy (four-star hotel) and
Human Plus Unli Co., Antipolo City/SME Business Solutions
(June 2011- March 2012 / January 2013 – January 2014)

SALES ASSISTANT – FIRST PACIFIC LEADERSHIP ACADEMY

• Aggressively seek new corporate contacts and potential clients from inquiries made
through phone, walk-in and online. Industry: BPO, Hotels, First Pacific Group of
Company, Manufacturing, pharmaceutical company.
• Create Event Order through Opera Reservation System (e.g. Room Reservation,
Function Room Reservation, Menu requirements)
• Proficient in Fidelio System for Large Hotel’s Booking Transactions (Opera Reservation
System) FOR FRONT OFFICE, SALES AND RESERVATIONS.
• Assist the Sales Specialist in preparing and liaising event orders to all the concerned
departments for the client’s event such as Teambuilding, Meeting, Seminars and
Corporate Party.
• Gather accurate event information and ensure that event setups are accurate for
events and that information is efficiently communicated to all concerned department.

HR SALES ASSISTANT – HUMAN PLUS UNLI CO. / SME BUSINESS SOLUTIONS

• Using sales, business development, marketing techniques and networking in order to
attract business from client companies.
• Search potential client by searching through internet and referrals.
• Setting up appointment with HR people and submitting proposals and quotations.
HR ASSISTANT
• Substantiates applicants' skills by administering and scoring tests schedules
examinations by coordinating appointments.
• Submits employee data reports to client by assembling, preparing, and analyzing
data..
• Provides secretarial support by entering, formatting, and printing information;
organizing work; answering the telephone; relaying messages; maintaining equipment
and supplies.
WEB AND SOCIAL MEDIA
• Maintain and write content for the company’s job openings in website, job portals and
other social media accounts.
Reference:
https://www.google.com.ph/?gfe_rd=cr&ei=5CTuUHAEcWBoAOnu4KwBg&gws_rd=ssl#
q=sme+business+solutions

Project-Based Researcher and Data Encoder, I-View Marketing Research Group Inc.,
Pasig City
(April 2007 – May 2010)
• Travels to field sites to collect and record data and/or samples as appropriate to
the specific objectives of the study.
• Conducts and records face-to-face and/or telephone interviews with subjects, in
accordance with predetermined interview protocol, data collection procedures,
and documentation standards.
• Reviews and edits data to ensure completeness and accuracy of information;
follows up with subjects to resolve problems or clarify data collected.

Education

Polytechnic University of the Philippines, Major in Advertising and Public Relations

(2007-2011)

A-levels:
• General Studies – B
• English – B
• Mathematics – C

Catalytx Advertising, Accounts Department -Intern

(April-June 2010)
Hobbies & Interests

I love singing. I'm a professional singer for social events like wedding/birthday/debut. I
love talking with other people specially my client’s interest/hobbies and their love stories.

References

SHEIKHA NOUR BINT HAMAD AL-THANI MRS. LEILI LAGADON

December Café / Jasmine Boutique WLL Catalytx Advertising
General Manager Account Manager
Muaither Ortigas, Pasig City
+97455222522 +632-914-9001

MS. ANGELINA TIBAYAN MS. CAMILLE GARCIA-CRUZ

MERALCO Glass Garden Events Venue
Director – Sales and Marketing Department General Manager
Ortigas, Pasig City – 632-8111 Pasig City – 646-2067

MS. CARMELA YOUNG MR. BIENVENIDO ANGELES JR.

First Pacific Leadership Academy SME Business Solutions
Sales Specialist President
Antipolo City – 632-8111 Antipolo City - 09176622507