PROFESSIONAL OFFICE AND ADMINISTRATIVE TRAINING

About the Programme

Successful administrators often require many of the same skills as senior

staff in an organization. They are often the person in charge of the
organization's correspondence. They are very often the first point of contact
for visitors. Therefore they must display a highly professional image at all
times. The role of being a professional secretary or administrator requires:
excellent office skills, including filing, preparing for meetings, dealing with
people, both on the telephone and face-to-face, exceptional interpersonal
abilities, and first class business writing and communication skills. This
programme covers all of these, and more.

Who should attend?

Those who are in administrative positions, and who wish to improve their skills, or
those who are about to be appointed to such a position

Learning Objectives

 To understand the importance of effective administration skills within an

organisation

 To enhance your communication and interpersonal skills

 To manage your time efficiently and be able to think proactively

 How to be assertive and build a good rapport with your boss

 To develop the skills needed to be a professional secretary

 To learn how to set up and manage effective filing systems

 To learn how to manage petty cash systems

 To understand how to manage stock and stationery supplies

 To enhance telephone skills learn what to say, and what not to say

What You Will Gain

 Practical skills and knowledge to improve the overall administration within

your office, or organization
 A clear understanding of what makes a good secretary or administrator
 The ability to plan and prioritize time and activities
 Effective communication skills to deal successfully with colleagues and
customer

Course Outline
  DAY ONE
 Your Secretarial & Administrative Role
> Responsibilities
> Skills
> Qualities
 Developing A Professional Image
> Professional Appearance
> Timekeeping & Punctuality
> Introduction To Office Ethics
 Stress > Identifying Stress
> Stress Busting Techniques
 Communication > The Impact Of Body Language, Words, & Tone Of Voice
> Active Listening
> Questioning For Clarity How To Improve Written Business Communication
 Telephone Skills > How To Deal With Callers Professionally
> Telephone Etiquette
> 'Do's & 'Do Not's Of Answering The Telephone
 Saying 'No' Constructively How To Effectively Handle Your Boss

DAY TWO

 Planning & Prioritizing

 Managing Your Key Result Areas & Tasks
 Effective Filing Systems
> Identifying Different Methods Of Filing & Selecting The Best One
> How To ensure the effectiveness of your filing systems
 Basic Finance
> Managing Petty Cash Systems Stock Control & Stationery
> Managing Stationery Supplies & Stock

Training Schedule, Fee, Certification & Registration

Port Harcourt: 17TH-18TH July, 2015

Time: 9:00am - 4:00pm
Training Cost: N65,000.00 (Covers Training, Breakfast, Lunch, Training Materials
and Certificate)
* Please note that registration on the course is subject to availability and must be
done prior to the training date.
AWARDING BODY

Human Resource Associates in affiliation with Adam Smith University,

United States
VENUE

3B , Elelenwo Road, GRA , Opposite former Governor Omehia’s House,

Port-Harcourt , Rivers State

Application / Registration Procedure:

Application and registration must be done prior to the training date

Email request: training@hurass.com ,ani@hurass.com website: www.hurass.com
PAYMENTS:
Account name: Human Resources Associates Limited
Account number: 0042024144
Sort Code: 063211954
Bank: Diamond Bank Plc
ENQUIRIES:
Tel: 08082887577,08064843276,08023201533
Email: training@hurass.com
Address: 3b, Elelenwo Road, GRA Opposite Celestine Omehia House , Port-Harcourt
About Us

Human Resource Associates is an indigenous HR Management consulting and Business

advisory firm driven by a team of professionals with proven track record on various
consulting and operational engagements. We are registered with the Nigerian Institute
of Training and Development as a corporate member, offering training and
development services. Likewise, our facilitators are members of institutes such as the
American Society of Training and Development, Society of Human Resource
Management, Chartered Institute of Personnel Development UK. Our facilitators are
certified by Human Resource Certification Institute as Senior Professionals in Human
Resource Management and Global Professionals in Human Resource Management.
Also in-house, we have certified Supply Chain practitioners for operational consulting
and trainings as well as higher degrees.Our training services cut across Leadership,
Management, Project Management, Supply Chain Management and soft skills. We also
offer specialized courses in conjunction with our partners across the world (Dubai,
Australia, Canada).
At Human Resource Associates, we pride ourselves on the quality of our training
curriculum, facilitators and affiliates. Our facilitators use a variety of training methods
for each workshop, including group discussions, videos, individual work and
reflection, exercises, case studies and simulations for role play. There will be
interactive workshops with a 50/50 split between concept/theory and practical
application of skills discussed. Please find attached course content of the respective
training programs.

We are in partnership with Adam Smith University of the United States and as such,
we jointly create/develop curricula for our clients. We issue certificates either locally
or from Adam Smith University depending on the curriculum.

Our Services

We also offer other services such as recruitment and executive selection,

performance management systems/HR software applications, business process
design/re-engineering, business process outsourcing and manpower outsourcing.We
will be glad to be of service to you in any of these areas.
Our list of clients include; Guarantee Trust Bank, INTELS, DHL, Workforce
Management Center,Hydrserve Oil Services, Atornexx Ltd, DMS Nig. Ltd , Karrington
Nig. Ltd, Orlean Invest Academy, FMC Technologies , Geoplex Wireline Services MGM
Logistics Solutions, Customer & Integrated Services ,WAMS Machinery & Services,
Multiscreen Ltd,Aveon Offshore, Signatures Nig Ltd,Accord for community
development, Cortech Engineering Ltd, FandG Trinity Marine Ltd,Chify Nig Ltd.,
WellOpt Nig Ltd., Primus Nig. Ltd, Hilltop International Church, Laser Engineering
Ltd, Bell Oil. amongst many others.

PHC/LAG, 23401, Lagos, Nigeria

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