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King Elvin C.

Madrigal
Gulod Itaas, Batangas City
ellemadrigal25@gmail.com
Mobile: 09995075254

OBJECTIVE

Willing to work in a dynamic, challenging and growth oriented Company that allows me to utilize my
knowledge and experience to contribute for the growth of the organization.

PERSONAL DETAILS
Age:25
Gender:Male
Location:Batangas City
Nationality:Filipino
Languages:English, Tagalog
Marital Status:Single

University Education
Lyceum of the Philippines University, Batangas City, Philippines
Bachelor of Science in Business Administration

Secondary Education
Batangas National High School

Elementary
Gulod Elementary School

SKILLS
Excellent communication skills
Established track record of achieving goals
Great attitude with a high-energy personality
Professional appearance and work ethic
Excellent customer service skills
Technically proficient in Microsoft Word, Excel, Power Point and Outlook
In-depth knowledge of various components:

Application Software
Highly competent user of Microsoft Office applications: Word, Excel, PowerPoint used regularly for
University projects.

SEMINARS AND TRAININGS ATTENDED

• Leadership Training Seminar:


“Building the Next Generation of Awesome Leaders”
Freedom Hall, Lyceum of the Philippines University
Capitol Site, Batangas City
Aug 8, 2014
• “Cloud Computing Generation”
Multimedia Room, Lyceum of the Philippines University
Capitol Site, Batangas City
Aug 1, 2015

WORK EXPERIENCE

TELUS INTERNATIONAL PHILIPPINES


CUSTOMER SERVICE / TECHNICAL SUPPORT REPRESENTATIVE February 2015 - August 2016

Working with customers/employees to identify computer problems and advising on the solution
Logging and keeping records of customer/employee queries
Analysing call logs so you can spot common trends and underlying problems
Updating self-help documents so customers/employees can try to fix problems themselves
Working with field engineers to visit customers/employees if the problem is more serious
Testing and fixing faulty equipment
Research required information using available resources;
Follow standard processes and procedures;
Identify and escalate priority issues per Client specifications;
Redirect problems to appropriate resource;
Accurately process and record call transactions using a computer and designated tracking software;
Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’
business;
Organize ideas and communicate oral messages appropriate to listeners and situations;
Follow up and make scheduled call backs to customers where necessary;
Stay current with system information, changes and updates
ALORICAPHILIPPINES INC
Customer Service Representative September2016 - August 2017

• Obtains client information by answering telephone calls; interviewing clients; verifying information.
• Determines eligibility by comparing client information to requirements.
• Establishes policies by entering client information; confirming pricing.
• Informs clients by explaining procedures; answering questions; providing information.
• Maintains communication equipment by reporting problems.
• Maintains and improves quality results by adhering to
• standards and guidelines; recommending improved procedures.
• Updates job knowledge by studying new product descriptions; participating in educational
opportunities.
• Accomplishes sales and organization mission by completing related results as needed.
• Handle customer inquiries both telephonically
• Research required information using available resources
• Manage and resolve customer complaints
• Provide customers with product and service information
• Enternnew customer information into system
• Update existing customer information
• Process orders, forms and applications
• Identify and escalate priority issues
• Route calls to appropriate resource
• Follow up customer calls where necessary
• Documentnall call information according to standard operating procedures
• Complete call logs
• Produce call reports

Awards and Certificate

Top Agent on Client Nesting Period


Leadership Award as Class Governor
TELETECH LIPA
Technical Support Representative October 2017 – May 12 2018

• Deliver service and support to end-users using and operating automated call distribution phone
software, via remote connection or over the Internet;
• Interact with customers to provide and process information in response to inquiries, concerns, and
requests about products and services;
• Gather customer’s information and determine the issue by evaluating and analyzing the symptoms;
• Diagnose and resolve technical hardware and software issues involving internet connectivity, email
clients, IPTV, VOIP and more;
• Research required information using available resources;
• Follow standard processes and procedures;
• Identify and escalate priority issues per Client specifications;
• Redirect problems to appropriate resource;
• Accurately process and record call transactions using a computer and designated tracking software;
• Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’
business;
• Organize ideas and communicate oral messages appropriate to listeners and situations;
• Follow up and make scheduled call backs to customers where necessary;
• Stay current with system information, changes and updates

United Doctors of St Camillus de Lellis Hospital


HUMAN RESOURCE ASSISTANT May 20 2018 – July 3 2018

• Answering employee questions


• Processing incoming mail
• Creating and distributing documents
• Providing customer service to organization employees
• Serving as a point of contact with benefit vendors/administrators
• Maintaining computer system by updating and entering data
• Setting appointments and arranging meetings
• Maintaining calendars of HR management team
• Compiling reports and spreadsheets and preparing spreadsheets

Recruitment/New Hire Process


• Participating in recruitment efforts
• Posting job ads and organizing resumes and job applications
• Scheduling job interviews and assisting in interview process
• Collecting employment and tax information
• Ensuring background and reference checks are completed
• Preparing new employee files
• Overseeing the completion of compensation and benefit documentation
• Orienting new employees to the organization (setting up a designated log-in, workstation, email
address, etc.)
• Conducting benefit enrollment process
• Administering new employment assessments
• Serving as a point person for all new employee questions
Record Maintenance
• Maintaining current HR files and databases
• Updating and maintaining employee benefits, employment status, and similar records
• Maintaining records related to grievances, performance reviews, and disciplinary actions
• Performing file audits to ensure that all required employee documentation is collected and maintained
• Completing termination paperwork and assisting with exist interviews

I do solemnly agree that the above information are true,

King Elvin C. Madrigal