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On
“EVALUATION OF RECRUITMENT AND
SELECTION IN JATALIA GLOBAL
VENTURES LIMITED”
Submitted in partial fulfillment of the requirement for the
award of degree of
Bachelor of Business Administration
Session 2015-2018
DECLARATION
This is to certify that I Shrishti Jain student of Panipat Institute of Engineering & Technology
studying in BBA 5th Semester, Roll No.15105 has prepared a project report entitled
“EVALUATION OF RECRUITMENT AND SELECTION IN JATALIA GLOBAL
VENTURES LIMITED” for the partial fulfillment of degree of Bachelor of Business
Administration from Kurukshetra University, Kurukshetra.
I hereby declare that the project report submitted to the Kurukshetra University, Kurukshetra is a
record of an original work done by me under the guidance of Dr. Sangeeta (Assistant
Professor with BBA Department).
The matter presented in this project work has not been submitted by me for the award of any
Degree or diploma/ associate ship / fellowship and similar degree or any other institute
Signature of Candidate
Shrishti Jain
Gratitude of highest order is expressed to Dr. Yoginder Kataria (Head & Associate Professor) for
encouragement and support during my project. His care, endless support and trust motivate me
for oppurtunity to achieve. This project could not be completed without his insight and achieve.
I am highly obliged to DR. Sangeeta, my prime internal guide for his invaluable support;
guidance and knowledge that he has shared with me thereby aiding me in making this project a
success along with other employees who provided their utmost working knowledge, which has
broaden my area of interest and benefited mostly in completing the project.
I am highly grateful to my project guide Dr. Sangeeta (Assistant Professor with BBA
Department, PIET) for his/her inspiring guidance and blessings for fulfilling the project report.
I am very grateful to (Faculty Name) for his/her research advice, knowledge and many insighful
discussion and suggestions.
Lastly I thank faculty and staff members of P.I.E.T, Panipat which gave me an opportunity
regarding training purpose and helped me in building some experience in my career.
Student Name
15-20 Pages
1.2) Introduction to the Company
15-20 Pages
1.3) Introduction to the Topic
10-12 Pages
3.0) Research methodology
3.1)Statement of the problem
3.2) Justification of the study
3.3) Objectives of the study
3.4) Scope of the study
3.5 ) Research design
3.6) Collection of data
3.7)Sources of data collection
3.8)Sampling technique
3.9)Analytical tool used in study
3.10) Limitations of study
5-6 Pages
5.1) Findings
5.2) Conclusion
5.3) Suggestion
BIBLIOGRAPHY/ REFERENCES
ANNEXURE (IF-ANY)
CHAPTER 1
Introduction
INTRODUCTION TO INDUSTRY
Export sector
The export sector of Indian market made inclusive progress over the last
decade. The exponential expansion of the export sector of Indian economy can be
qualified to the liberal Government of India economic policy. Indian exports have an
determined target of US 160 billion in 2007-08. The success came to the Indian
exports in the last financial despite the odds against the exports, minimizing the
gains. In the first two months of 2007-08 exports grew by 20.3%, which was a little
lower than the previous year over the equivalent period a year ago.
The Government of India most modern export policy for the exporters will help in
stabilizing the export expansion levels attained in the 1st sector of 2007-2008. Ores
and minerals exports grew quite to 12.9% against 37.4% in 2005-06. Similar
development was also practical in the exports of manufacturing sector. The exports
of manufactured commodities from India grew moderately by 15% in the initial
quarter of 2007-2008 as compared to 21.2% in the last fiscal year. High value
commodities like commerce goods and rice registered very high expansion rate in
the 1st quarter of this fiscal against the same period last year. The overall exports
suggests that the Indian exports grew by far across all major exporting destinations.
The Indian exports to Pakistan, UAE and Italy showed outstanding expansion in the
first quarter of the recent fiscal year.
The astronomical expansion of the Indian export sector was led by the
following industry -
Information Skill
In Turn Technology Enabled Services
Telecommunications hardware
Electronics and hardware
Pharmaceutical and biotechnology harvest
Customer durables
Textiles
Assembly machinery
Authority equipment
Foodstuf grains
Flatten and steel
Chemicals and fertilizers
The robust on the whole expansion of export sector of Indian market led to
secondary expansion of the following economic parameter -
India's economy grew at 9.3% in quarter April-June and it was ambitious by
manufacturing, structure and services segment and agriculture sector
GDP aspect for the first quarter of 2007-08 was at ` 7,23,132 crore, registering a
expansion rate of 9.3% over the equivalent quarter of previous year
Exports grew by 18.11% through the 1st quarter of 2007-2008 and the imports
discharge up by 34.30% during the identical period
India's FOREX treasury (excluding Gold and SD` ) stood at $219.75 billion at the
finishing stages of July ' 07
The annual rise rate was 4.45% for the week ended July 28, 2007
India's stability of Payments is likely to remain comfortable
Merchandise Exports record strong expansion
According to reports, efficiency expansion rate of Indian economy is likely to be
around 8% and above pending 2020
that India will become the second major economy in the world after China.
IMPORT SECTOR
The import sector of Indian economy is one of the a good quantity of important
sector of India's economic health. The presentation of the import sector of Indian
economy determine the Export policy of India and most importantly the export
import policy of India. Further, it is one of the most important part of the India's
foreign deal policy. The current EXIM policy of India cover policy statement for the
period casing 2002 to 2007.
The basic laws that govern the import sector of Indian economy are as
follows -
Imports shall be free, apart from in cases where they are keeping pace by the
provisions of this Policy or any other law for the point in time being in force
The item wise introduce policy shall be, as specified in available and notified by
Director General of Foreign Trade, as amend from time to time
Every importer shall comply with the rations of the Foreign Trade (Development
and Regulation) Act, 1992, the Rules and Orders completed there under, the
provisions of this Policy and the stipulations and conditions of any license /
certificate / permission arranged to him, as well as provisions of any other law for
the time being in force
All imported goods shall also be topic to domestic Laws, Rules, Information,
Regulations, technical specifications, environmental and safety norms as applicable
to domestically shaped goods
The Customs Act of India governs the process of levy of tarifs on imports and
frames the rules and it also specifies the tarifs rates and provides for the
imposition of anti-dumping and compensation charges
Tarif rates, excise duties, authoritarian duties are revised in each once a year
budget of India
Total duties on imports now consist of basic duty which ranges from zero to 65%
plus supplementary or countervailing duties
On man-made "luxury" items, total import taxes may quantity to whooping 150%
The most modern export import policy of India have led to augmentation
The Government of India latest export policy for the exporters will help in
stabilizing the export expansion levels attained in the 1st quarter of 2007-2008.
The Indian imports shoot up by 34.30% during the 1st quarter of 2007-2008. Today,
the most favored destination for business progression outsourcing. The world's
b.)INTRODUCTION
TO COMPANY
Induction to the company
DATE OF
29-12-1999
INCORPORATION
With the purpose to grow and to establish a foothold in overseas market as well as to have local presence
to facilitate existing operations of JGVL the Company has floated two wholly owned subsidiaries - Jatalia
Middle East and Jatalia Singapore PTE in years 2011.
With several years of practice in international trade, JGVL adds value throughout the supply and demand
chain, incorporating excellent trade practice in order to optimize returns for its cohorts and stakeholders.
With global path and pan India presence, JGVL offers its associates an matchless platform for dynamic
markets and products. By investing in excellence, JGVL delivers the best, whether goods or services.
SUBSIDIARIES:
STRATEGIC ALLIANCE:
CHANNEL ASSOCIATES:
BOARD OF DIRECTORS
Mr. Anil Kumar Jain is a founder and advertiser director of the company. Mr. Jain is a associate
member of The Institute of Chartered Accountants of India (ICAI). He has vast experience of
over 30 years in the areas of Management Consultancy, Project formulation, economic re-
engineering, corporate restructuring and corporate law matters in India and abroad. He has an in-
depth knowledge and strong accepting of various workings of Securities Market and Financial
Services.
Mr. Jain is associated with JITO (Jain International Trade Organization) as one of the
founder chief sponsor. He is a person with unparalleled sharp calculative skills and an analytical
bent of mind. Mr. Jain’s entrepreneurial abilities are demonstrated by the emergence of Jatalia
Group in a very little span.
Mrs. Anshu Jain having 20 years experience in investment management, Compliance &
Corporate associations. She is corporation Secretary and Graduate in Commerce. Mrs. Anshu
Jain has in-depth understanding of the process along with the risk and regulatory compliances
associated with the Securities Market in India.
Mr. Gaurav Garg is a Commerce graduate from University of Delhi. With a rich and extensive
background in steel industry, in 2014, he decided to expand his track and venture into glass
industry. He joined the company as a full time director and head of Glass division and as a senior
advisor to the metal division. Today, he heads equally the divisions and is helping the company
achieve new and motivated targets year after year.
Mr. Umesh Garg is a beneficiary member of the Institute of Chartered Accountant of India. He
has vast experience of over 30 years in the areas of Project Funding, Working Capital Finance,
Trade Finance, Private Equity, Business Valuation, Merger & Acquisition, Business Advisory.
Mr. Amrit Agarwal aged 45 years is a fellow member of ICAI & ICSI and possessing more than
20 years of experience in the part of Finance, Accounts & Secretarial matter. He was awarded
Gold Medal in recognition of the Academic Distinction by the ICAI-New Delhi. He is well
versed in the field of Merger, Demerger, Fund raising from Private Equities, Private Placement
and Debt Lenders and Acquisition of International entities. He is best identified of his boundless
energy, resourcefulness, practical and real world perspective that provides best practices and
useful outcomes to the Organization.
Mr. Anand Parkash Sharma is a Company Secretary and a fellow member of organization of
Company Secretaries of India (ICSI) and has over 25 years of experience in corporate laws,
Financial Services, Secretarial Services and personal equity. Mr. Sharma has been a guiding
force for a Financial Advisory Company having expertise in Corporate Debt Structuring to set up
a turnover Centre within the organization to undertake PE assignments.
A commerce graduate from SRCC with over 40 years of occurrence in fields of Rubbers, Plastics
and Polymers, he brings unparalleled experience and in depth knowledge to the table as the head
of JGVL’s Petrochemical and Polymer Divisions. Under his management and leadership, the
company’s Petrochemical and Polymer divisions have seen exponential expansion to become the
company’s largest divisions both by Volumes and Profit.
At present the JGVL is largely mixed up in trading of Polymers like PVC resins, LDPE, LLDPE,
GPPS, Ferrous & Non Ferrous metals like lead, Stainless Steel Products, Zinc etc., computer
peripherals, Float Glass etc. The company started with a tactical decision to first create inroads in
supplier and customer stand with minimum risk and working capital and there past connect the
same.
The earnings of the JGVL has been consistently rising for last some years now. It is likely that
the same fashion would continue in the years to come. JGVL plans to enter into
collaborations/cooperative Ventures with a view to expand the business and to accommodate to
new customers around the globe. The main motive behind coming together and working as
partners is to enable the use of technology, skills, funds, human resource etc. in the most
effective and productive manner with the working experience of the partners.
Presently JGVL has been working / negotiating with various latent parties for
collaborations/joint ventures etc. In India and abroad to increase its business in the different
sectors which include import/export of products.
JGVL has obtained ISO Certificate to carry best quality products and services to all its
Customers first time, every time. In order to gather its commitment, the Company’s business
processes have been thoughtfully designed to develop solutions that fully meet customer
opportunity and are in accordance with trade and field specific standards.
Metals
S.No Product Suppliers/Customers
Stainless Steel Scrap Nextgen General Trading LLC, U.A.E.
Rathi Super Steels Ltd., India
1 Laxcon Steel Pvt. Ltd., India
Stainless Steel Hot Rolled Jindal Stainless Steel Ltd., Indonesia
2 Nextgen General Trading LLC, U.A.E.
Nickel Nicomet Industries Ltd., India
3 Reza-Chashmak, Iran
Tin Traxys Europe SA
Nextgen General Trading LLC, U.A.E.
4 Ardhakan Float Glass Co., Iran
Copper Shilpi Cables Technologies Ltd., India
5 RCI Industries & Technologies Ltd., India
Polymers
S.No Product Suppliers/Customers
Glass
S.No Product Suppliers/Customers
Ardhakan Float Glass Ltd., Iran
Art N Glass, India
Antique Glass Gallery, India
Bangalore Safety Glass, India
1 Clear Float Glass
Birkan Engineering Indus. Pvt, India. Ltd.
Duratuff Glass Industries Pvt. Ltd., India
Ericson Cable Industries, India
Glass House, India
Ghazvin Glass Ltd., Iran
Gora Marine Pvt. Ltd., India
Longlasst Inc., India
Prolific Glasses Pvt Ltd, India
2 Automotive Glass Shiva Enterprises, India
Sunrise International, India
Tirupati Glass, India
Kaveh Float Glass Co., Iran
Petrochemicals, Oil and Gas
S.No Product Suppliers/Customers
Miscellaneous
S.No Product Suppliers/Customers
Kore International, India
1 Sesame Seeds
Reza-Chashmak, Iran
Chemicals
o Methanol
o Acetic bitter
o DEG
o MEG
FUTURE APPROACH: KEY FINANCIAL INDICATORS:
(Rupees in Crores)
Audited
March 2016
Particulars
(Un-
Audited) March 2015 March 2014 March 2013
Revenue from
operations/Sales 450.71 439.36 433.91 424.94
Profit after Tax 2.73 2.65 2.24 1.73
Equity Share Capital 3.67 3.67 3.67 3.67
Tangible Net Worth 20.01 17.82 14.6 12.38
KEY RATIOS:
JGVL has been rated by Credit evaluation Agencies for long term credit. The agency and the
rating assign are given herein below:
The Company believes that crash Corporate Governance is critical for attractive and retaining
investor trust and the Company at all times seeks to ensure that its concert goals are met with
integrity.
JGVL believes in optimum utilization of the income and right behavior of the enterprise to
enhance the stakeholders' value with strong importance on transparency, answerability, integrity,
equity, fairness and commitment to values. The Corporate Governance practices go beyond
loyalty to the regulatory framework. The group Governance practices have not only assisted
JGVL to achieve its goals in most practical and sustainable method but also have helped in
maximizing the means of shareholders.
JGVL shall continue to center on expansion of International Trade with extraordinary emphasis
on harvest like Petro Chemical, polymer, Ferro Alloys & Metals & particle etc. and will continue
to do company with many countries across the globe i.e. Iran, Middle East, Singapore, Turkey,
Africa, Georgia, Thailand, Poland, Bangladesh, Sri Lanka, Indonesia, Vietnam & USA.
Further, JGVL has also undertaken a study on the export of various substance from India. It has
establish various opportunities related to export from India of Agro Products like Rice, Wheat
Floor etc. JGVL is already register with APEDA (Agricultural and Processed Food Products
Export Development Authority), SPICE Board, Rubber Board etc.
How JATALIA GLOBAL VENTURES LIMITED India Supports Your Job Hunt
1. Extensive market awareness and relationships based on over 17 years of recruitment
experience
2. Fast and efficient handling of your application and interviews
3. Strong interaction and exclusive roles with destiny 500 clients in 8 industry verticals.
At JATALIA GLOBAL VENTURES LIMITED India, we believe in the following:
Recruitment is defined as, “a process to determine the sources of manpower to meet the
requirements of the staffing schedule and to utilize effective measures for attracting that
B. Flippo defined recruitment as “the process of penetrating for prospective employees and
motivating them to apply for jobs in the organization.” In simple expressions recruitment can be
defined as a ‘linking function’-joining together those with jobs to fill and those looking for jobs.
candidates.
company.
Search for talent globally and not just in the company.
Sources of recruitment:
RECRUITMENT
INTERNET
PRESENT EMPLOYEES
JOB CENTERS
NEWSPAPER
Internal sources:
The company considers the candidates from their sources for telecom industry because,
2) Retired employees
Generally the organization takes the candidates for the service from the retired human
resources due to obligation. Sometimes the company re-employee the retired
employee’s as a token of their loyalty to the organization.
External sources
1. Job centers:
This is a network covering most city acting as agent for potential employers. They are
the private employee exchange; job centers help the candidate in knowing more about the
company throughout the country.
2. Outplacement consultants
These are the consultant just like the employment exchange. In this job consultants can
register their person's name and when there is a sent for conference. Actively seeking to
place and may provide guidance required. Available at what time recruitment needed.
3. Newspaper:
Whenever there is employment in the company it will be advertised in the newspaper. Since
only the newspaper is the source of attainment the information to all the people.
4. Internet:
Internet is the up to date mode of recruitment. If a company wants to place or fill a vacancy
within a short era of time through the external spring then internet is the best source.
1. Referrals:
2. Newspapers:
Newspaper is a media during which information can be spread all over the
country.
Job seekers are able to get in order about the vacancies throughout newspapers.
Newspapers are outlay effective.
3. Internet:
4. Consultants:
SELECTION PROCESS
1. Preliminary Interviw-
It is used to eliminate those candidates who do not meet the minimum eligibility criteria
laid along by the organization. The skills, academic and family background,
competencies and interests of the candidate are examined during preliminary interview.
Preliminary interviews are less formal and planned than the final interviews. The
candidate are given a concise up about the company and the job profile; and it is also
examine how much the applicant knows about the company. Preliminary interviews are
2. Application blanks-
The candidates who clear the beginning interview are required to fill application blank. It
contains data record of the candidates such as details about age, training, reason for
3. Written Tests-
Different written tests conducted during selection procedure are aptitude test, intelligence
test, reasoning test, personality test, etc. These tests are used to neutrally assess the
4. Employment Interviews-
It is a one to one interface between the interviewer and the potential candidate. It is used
to find whether the candidate is best well-matched for the required job or not. But such
interviews drink time and money both. Moreover the competencies of the nominee
cannot be judged. Such interview may be biased at times. Such interview should be
5. Medical examination-
Medical tests are conducted to make sure physical fitness of the potential employee. It
6. Appointment Letter-
A reference check is made about the candidate preferred and then finally he is appointed by
giving a formal appointment letter
CHAPTER-3
LITERATURE REVIEW
LITECTURE REVIEW
Roberts (2005) claims there are two forms an discussion can take, a structured form which focus’
on clearly defined questions or an shapeless form which is effectively a chat or discussion which
could lead anywhere.
According to Barclay (1999) structured interviews have a upper level of winner than that of
unstructured interviews as the interview process is more focused and job specific, also the
information gathered can be compared against other applicants as all applicants are being
assessed the same way.
Taylor (2008) expresses idea that unstructured interviews are not as successful or easily used as
each individual is being asked unusual questions and thus comparison can be very difficult and it
will be hard to assess potential candidates fairly and so the perfect well for the job may be
overlooked. Where interviews are viewed as one of the main recruitment and selection tools,
organizations must ensure that their interviewer is as unbiased as possible as it is a common
belief that “interviewers have a tendency to make up their minds within the first few minutes of
the interview and the remains of the time is spent confirming these first impressions” (Pilbara &
Cambridge, 2006, p. 179). Some people believe it is essential to interview as “only by these
means can they find out whether the applicant is likely to fit in to the organization –whether
others like him or her and will employment well together” (Herriot, 1992, p. 435).
Taylor (2008) believes that the use of imaginary questions or scenarios can improve the
dependability of an interview as peoples attribute will be easier to see as they talk about doing a
certain part of the job.
Armstrong (2010) appears to disagree with this form of method ache claims the best way to
make judgements on a user is to ask them how they worked or would work, through a definite
location should it arise rather than using hypothetical situations. Throughout the years there have
been some criticisms expressed concerning how effective interviewing actually is, but result
from a survey accepted out by the CIPD have shown that it remains the most accepted
recruitment tool in a job by managers from all industries and sectors (as cited in Taylor 2008). It
is a recruitment practice which applicants generally be expecting to be put through, and it is a
technique organizations generally resembling to use as it is a relatively low cost to carry out one
to one interviews (Taylor, 2008).
Wood and Payne (1998) dispute that structured interviews have many advantages.
Jackson (2000) collaborates when he says that prepared interviews are a huge improvement on
unstructured interviews. This is because they ask and rate each interviewee using the same
questions and the same set of behavioral response makes them much more reliable and
comparable than the responses of conventional unstructured interviews. Ordered interviews also
allow the recruiter to build his conference around the necessities of the job having looked at the
job and/or being terms. Fletcher (1996) still questions the consistency of interviews as he claims
applicants can pre-rehearse interviews and get the model answers from many spaces (books or
the internet), thus coning the interviewer. Cottrell (2012) says that interviewing professionally
and effectively requires the
interviewers to know accurately what they are looking for, moving the candidate from topic to
topic until all parties are fulfilled that questions have been asked and answered completely. This
is the way in which a winning interviewer will try and manner an interview so that they have a
mean of comparing one candidate from the next. Cottrell (2012, p. 105) also points out that
organizations, and HR managers should “not be afraid to give up the appearance of power in
favour of the benefits brought by placing the interview facilitation duties in the hands of a person
with talents along this deposit will outcome in leaner operations”. The more able the interviewer,
the better ability the organization has of employing the best candidate as the recruiter knows
accurately what they are doing.
Pendlebury (1970) agrees with this, but adds that-trained interviewers are better at interviewing
than inexperienced interviewers as interviewing skills can be acquired. He also adds that a “good
interviewer needs to be disconnected and objective in his assessments and not allow himself to
be unduly swayed by possibly inappropriate factors”
(Pendlebury, 1970, p. 144). Poor interviewing techniques may reason the recruiters to select the
wrong candidate which can have many effects on the organization.
References
The third part of the classic trio is references. Suff (2008) believes employers are unsure when it
comes to references and their effectiveness. “As a predictor of job performance the reference
letter has low validity, and has often been found to say more about its author than about its
subject”
(Taylor, 2008, p. 281). Suff (2008) agrees with this when she says that employers believe
referencing to be of a low level of validity as former employers will very rarely give negative
feedback and a great deal of the information provided is opinion based and often has little to do
with the candidates actual suitability for the job.
Cooper et al (2003) also appear to agree with this as they suggest that referencing is highly
subjective. Their research showed that employers are inclined to give all former employees good
or fair references, regardless of how they actually performed. Their research also shows that
managers put very little thought or effort into referencing. However, Dunn (1995) disagrees and
believes that referencing can be useful as it gives a good insight into the character of the
candidate. Dunn believes that by using referees an organisation should be able to reduce their
staff turnover and increase productivity as you get a clear indication of the person from their
previous job.
Tahan and Kleiner (2001) claim there is a massive problem with pre-employment referencing as
the previous employer must be careful about what they say for legal reasons. It is their opinion
that the previous employer will not say anything which may be bad about their former employee
in fear that that person may not get the job because of what they have said and they may face
some form of legal action (e.g a slander claim). The previous employer is also afraid to over sell
the applicant as if they get the job and the person under preforms the prospective employer may
launch legal action claiming they supplied false information. Thus Tahan and Kleiner believe this
has led to a “no comment” culture, and so damaged the referencing tool.
Drysdale et al (2010) said that referencing is now an important tool for screening which is
available to the prospective employer; this is because referencing now contains things like
character references, educational and qualification verifications and criminal record checks via
Garda vetting. Thus through using referencing you can validate the applicant and reduce some
uncertainty from the recruitment and selection process. Currently the Manufacturing Company
don’t put a lot of regard on references, and had admitted that they will only check a reference if
something stage can up in the interview, other than this, they take each candidate at their word.
Work Samples
“Work samples present applicants with a set of tasks or exercises that are nearly identical to
those performed on the job” (Ployhart, 2006, p. 880). This will allow the prospective employer to
assess the applicants on an area relevant to the position they are applying for.
Callinan and Robertson (2000) have said that this is one of the best selection methods to predict
future job performance and it is one of the fairest recruitment and selection methods as each
person has an equal opportunity to impress.
Asher and Sciarrino (1984) have identified two types of work sample test-motor and verbal tests.
Motor tests refer to the physical manipulation of things. An example in relation to this
researchers study would be if the applicant was brought to the production floor and asked to
carry out a typical task which they would be required to do if they got the job. Verbal tests refer
to problem situations and explaining what you would do. In relation to a manufacturing plant you
could give a hypothetical situation the applicant may find themselves in and ask them what they
would do.
Robertson and Kandola (1987) have come up with their own four category system of work
sample tests. These consist of psychomotor, job related information, individual situational
decision making and group discussions/decision making. Psychomotor is similar to the motor
tests outlined by Asher and Sciarrino (1974) in that these tests also refer to the manipulation of
objects. Job related tests examine exactly what information a person knows about an area-these
are standard paper and pencil tests where the person will be able to show off their knowledge of
the area. Individual situational decision making tests are similar to the verbal tests outlined by
Asher and Sciarrino (1974) as they both present hypothetical situations and ask how you would
respond. The final test is group discussions/decision making test, this is where two or more
people are put together and told to discuss a particular topic-their performance in the discussion
is then evaluated. These tests would be used where a person’s contribution within a group setting
is seen as very important. Within work samples applicants are expected to perform the tasks
which they will meet in the position they have applied for-this will also help the recruiter to
assess if the applicants skills
match what they have claimed in their C.V. Worksamples give the recruiter the best insight into
how the applicant will perform in the future. Work samples also benefit the applicant as they too
can assess the job and see if it is all they imagined and give them a good indication as to whether
it will suit them or not. In the manufacturing industrythis could be a very worthwhile
assessment,as working on a production line does not suit everybody. Some people will find it too
repetitive or boring and may not be able to cope with the environment,so an assessment like this
may point that out to them before they start and thus allow them the opportunity to reject the job
rather than take it and leave soon after due to not liking the job-something which benefits no
body.
Assessment Centres
Winter (1995) describes assessment centres as an event where candidates can be evaluated based
on their skills and capabilities. However, he is quick to point out that the assessments conducted
in assessment centres can vary from country to country and that they are generally used in the
recruitment of managers, but may also be used in general recruitment. Some of the assessments
can include interviews, questionnaires, psychometric tests and job simulation-and each candidate
is assessed on how they performat each task by a team of managers from the organisation. It is
Winter’s (1995) belief that assessment centres are to be regarded as the most accurate way of
selecting prospective employees and measuring their potential.
Moses (2008) believes that assessment centres,or “assassination centres” can be a very useful
tool once they are conducted properly. Moses (2008) refers to them as assassination centres as
when they were first being introduced the people conducting all the tests were untrained and thus
the assessment centres were conducted poorly. A poorly conducted
assessment can leave the candidate feeling like they have failed in their attempt, and this
compiled with a lack of feedback did not bode well for a person’s morale. However, since
then, with
the introduction of feedback and trained assessors it is Moses’s (2008) belief that they have got
better. Lance (2008) believes that there are basic characteristics of assessment centres that are
universally applicable to all-however, Moses (2008) disagrees with this and cites it as one of the
main issues when conducting an assessment centre. Moses (2008) says there are unique
characteristics to all assessment centres and it is simply not possible to build a universal
framework-there can be commonalitieslike aptitude and personality tests, role play simulations
and case analyses-but no two assessment centres are alike. It is also advised
that the assessments are carried out by between three and five people and that no more than
twelve participants.
It is Lievens (2009) opinion that assessment centres are more successful than other recruitment
and selection methods as they focus on the cand
idate’s actual behaviour. Lievens (2009) believes that the most important factor of the whole
assessment centre is t
hat the candidates are evaluated by trained assessors-only with these is there a likelihood of
success.
Lievens (2009) also states that it is vital that the candidates are assessed over multiple job related
situations and not just the one or two as only in these circumstances can the assessment truly be
viewed as a realistic assessment.
Ask open-ended questions-this will allow the departing employee to speak and say
exactly what they want to say-thus encouraging them.
Give the person prior notice-this will allow them the opportunity to think about what they are
going to say.
Assure the interviewee that all information will be totally confidential-
this may also encourage them to open up and share everything with you.
Remember to always stay neutral-do not make any judgemental comments based on the
interviewees responses.
Look for positives-it’s all well and good collecting all the negatives, but surely they will have
some positives which will reassure the company of areas they are getting it right.
Research is a method through which we get best and suitable suggestion for expansion and
company profile it was hard to get the accurate details, but was possible though the help of
JUSTIFICATION OF STUDY
Recruitment and Selection is a very important process which all organisations, in every industry,
region and sector have to engage it. There are many different advantages to having a successful
recruitment and selection process-organisations will always want to keep their labour turnover as
low as possible, as the higher it is the more money which needs to be invested into recruitment
and possibly training and a successful recruitment and selection process could help reduce labour
organisation to identify the best candidate, and thus gain an advantage through having the best
staff possible. An accurate Job and/or person specification can assist recruiters when it comes to
recruiting staf. A clear job specification will allow the recruiter to know exactly what the job
they are hiring for entails, and thus screen candidates to see if they have the qualifications, or
skills necessary to do the job. A clear person specification will additionally allow the recruiter to
know exactly what type of person is ideal for the position, it will highlight characteristics which
SCOPE
Manpower is considered as the most important asset in JGVL. In
recent years there has been exponential expansion in the use of
personnel placement agencies for hiring the best possible talent
among all the Jatalia professionals across the globe. From the
beginning of the last decade, various specialized job placement
agencies have become more and more prominent to solve the
personnel placement problems faced by JATALIA Company. The work
addressed the recruitment problems which are typical of the type of
problem of practical importance in Jatalia Global Venture Limited,
where Decision Support System (DSS) has yet to make a full
contribution. This study can have a valuable input to the recruitment
process, while also acting as a building block for further DSS
development in this area. It will also fuel the expansion of Artificial
Intelligence (AI) techniques like Fuzzy Logic in Information Technology
Industry. Fuzzy logic is the most
Suited technique among all the AI techniques for this work, since it
uses the language of our day to day life, and therefore, better
communication can be achieved between managers and researchers.
The scope of the work is confined to two leading IT industries only.
The researcher tries to compare the recruitment and selection
process of the two leading companies namely TCS & HCL, within the
multiple objective programming frameworks. Besides this various
other aspects relating to decision making process are also highlighted
and researcher listed the various good and bad things of these two
companies as per as decision making process is concerned.
Research Design
Descriptive: The present project is Descriptive in nature. It is done to poetry
accurately the characteristics of a particular individual situation or a group. The
major purpose of the descriptive research is the description of the state of the
affairs as it exists at resent. The main characteristics of this method are that the
researcher has no control over the variables; he can only report what has happened
or what is happening
Primary data
a) Direct observation
b) Questionnaire.
c) Detail given by our senior.
Secondary data
a) Book
b) Magazines
c) Internet
Sampling technique
Convenient sampling and statistical tools pie charts graphical representation are used.
Tools
The employees were busy with their daily schedule and it was very much difficult for
them to give time.
PERCENTAGE ANALYSIS
Percentage refers to a special kind of ratio. Percentages are used in making comparison between
two or more series of data. Percentages can also used to compare the relative terms, the
distribution of two or more series of data. The easy and simplicity of calculating, the general
understanding of its purpose and the universal applicability of the percent static have made it
most widely and standardized tool in researchers.
Number of Respondents
Percentage = ------------------------------------ * 100
Total number of population
Average Rating
The term rating stands for giving the rate all of the factors on different scale.
( O - E)
2
2
Chi-square () =
E
Where
Degree of freedom: (r – 1) (c – 1)
Where
r - Number of rows
c - Number of columns
Hypothesis
Pearson's chi-squared test is used to assess two types of comparison: tests of goodness of fit and
tests of independence.
A test of goodness of fit establishes whether or not an observed frequency
distribution differs from a theoretical distribution.
A test of independence assesses whether paired observations on two variables, expressed
in a contingency table, are independent of each other (e.g. polling responses from people of
different nationalities to see if one's nationality is related to the response).
GRAPHICAL TOOLS
PIE CHARTS
A pie chart (or a circle chart) is a circular statistical graphic, which is divided into slices to
illustrate numerical proportion. In a pie chart, the arc length of each slice (and consequently
its central angle and area), is proportional to the quantity it represents. While it is named for its
resemblance to a pie which has been sliced, there are variations on the way it can be presented.
BAR GRAPH
A bar graph is a chart that uses either horizontal or vertical bars to show comparisons among
categories. One axis of the chart shows the specific categories being compared, and the other
axis represents a discrete value. Some bar graphs present bars clustered in groups of more than
one (grouped bar graphs), and others show the bars divided into subparts to show cumulative
effect (stacked bar graphs).
INTERNAL SOURCES 24 48
EXTERNAL SOURCES 26 52
TOTAL 50 100
Interpretation:
From the above table it is clear that 48% of the respondents are agreed with the internal sources
of recruitment and 52% of the respondents are agreed with the external sources of recruitment in
JATALIA GLOBAL VENTURES LIMITED.
THE EXTERNAL RECRUITMENT BRING IN THE DESIRABLE EMPLOYEES IN THE
ORGANIZTION.
PIE CHART-2
R E S P O N S E S NO OF RESPONDENTS P E R C E N TA G E
Y E S 4 0 8 0
N O 1 0 2 0
T O T A L 5 0 1 0 0
Interpretation:
From the above table it is clear that 80% of the respondents are satisfied and 20% of the respondents are not satisfied by the external recruitment bring in the desirable employees in the organization.
TABLE-3
Interpretation:
From the above table it is observed that 1 % of the respondents opinion are external sources of recruitment by Recommendation of existing employe s, 1% of respondents consider care r Employment exchangesas the most important factors which is used,4% of respondents said that Educational insti utions, 1% of respondent opinion is with Advertisement and the rest of the 3 % of respondents are considering al of the above sources are used for external sources are used for ecruitment in JATALIA GLOBALVENTURES LIMITED.
TABLE-4
Y e s 4 3 8 6
N o 7 1 4
T O T A L 5 0 1 0 0
Interpretation:
From the above table it is observed that 86% of respondents are opinion that to follow dif erent recruitment process for dif erent grades of employment 14% of respondent opinion are not to follow different recruitment process for dif erent grades of employment.
TABLE-5
SATISFACTION WITH THE RECRUITMENT PROCESS OF THE COMPANY
S.NO F A C T O R S NO. OF RESPONDENTS RATING VALUE
1 Highly dissatisfied 1 6 1 2
2 dissatisfied 2 1 5 3 0
3 Neutral 3 1 8 5 4
4 Satisfied 4 6 1 2
5 Highly satisfied 5 5 1 0
T o t a l 5 0 1 0 0
=2.78
Interpretation:
In this table, the average rating of the respondents is 2.78. By rounding off the value it wil be 3, which denotes as per the rating scale, the respondents have neutral to some extent i.e neither they have agreed nor disagreed about the adequate safety & precautionary measures provided in the organization.
TABLE-6
WHICH FORM OF SELECTION USED IN THE JATALIA GLOBAL VENTURES LIMITED
BAR GRAPH-1
Interpretation:
This graph predicts that 32% (major number of respondents) agree with all the above option, while 18%( a small number of respondents) agree with interview option.
TABLE-7
BAR GRAPH-2
Interpretation:
This graph predicts that major number of respondents agree with all the above option,
while some respondents agree with application forms and interview option.
TABLE-8
INNOVATIVE TECHNIQUES SHOULD BE USED DURING
SECLCTION
PIE CHART-5
R E S P O N S E S NO OF RESPONDENTS PE RCE NTA G E
Y E S 3 0 6 0
N O 2 0 4 0
T O T A L 5 0 1 0 0
like stress test, psychometric test and personality test should be used for selection, we use chi square test.
HYPOTHESIS
Ho : The innovative techniques helps in selection to superiors and peers
H1 : The innovative techniques does not helps in selection to superiors and peer
30 2 5 5 2 5 1
20 2 5 - 5 2 5 1
Calculated 2 = (O-E) 2 / E = 2
Degrees of freedom = n – 1
=2–1
=1
Since calculated 2 is lesser than the tabulated 2, we accept the null hypothesis.
Interpretation:
TABLE-9
PIE CHART-6
R E S P O N S E S NO OF RESPONDENTS P E R C E N TA G E
Y e s 4 1 8 2
N o 9 1 8
T o t a l 5 0 1 0 0
Interpretation:
From the above table it is clear that 82% of the respondents said that their company offer social
security measures and 18% of the respondents does not agree with this.
TABLE -10
PIE CHART-7
R E S P O N S E S NO OF RESPONDENTS P E R C E N TA G E
Y e s 4 1 8 2
N o 9 1 8
T o t a l 5 0 1 0 0
Interpretation:
From the above table it is clear that 82% of the respondents are satisfied with social security
measures and 18% of the respondents are not satisfied.
TABLE-11
BAR GRAPH-3
FACTORS NO OF RESPONDENTS PERCENTAGE
Highly dissatisfied 6 1 2
dissatisfied 1 5 3 0
Neutral 1 6 3 2
Satisfied 7 1 4
Highly satisfied 6 1 2
T o t a l 5 0 1 0 0
Interpretation:
From the above table it is observed that 12% of respondents are highly satisfied with their job,
30% of respondents are satisfied, 32% of respondents are neutral,14% of respondents are
dissatisfied and 12% of respondents are highly dissatisfied from their current jobs.
TABLE -12
PIE CHART-8
P O S I T I O N S NO OF RESPONDENTS PERCENTAG E
P r o m o t i o n 1 5 3 0
Direct Appointmen t 3 2 6 4
T r a n s f e r 3 6
T O T A L 5 0 1 0 0
I n t e r p r e t a t i o n :
From the above table it is clear that 30% of the respondents get into this position through
promotion, 64% of respondents get in through direct appointment and 6% of the respondents are here by transfers.
T A B L E - 1 3
S O U R C E S NO OF RESPONDENTS PERCENTAG E
P r o m o t i o n 1 8 3 6
G o o d p a y 2 5 5 0
Less supervision 7 1 4
T O T A L 5 0 1 0 0
EMPLOYEES ARE SATISFIED WITH THEIR JOBS
PIE CHART-10
FA C T O R S NO OF RESPONDENTS PERCENTAGE
Highly dissatisfied 3 6
dissatisfied 1 1 2 2
N e u t r a l 1 9 3 8
Satisfied 1 1 2 2
Highly satisfied 6 1 2
T o t a l 5 0 1 0 0
Interpretation:
From the above table it is observed that 6% of respondents are highly satisfied with their job,
11% of respondents are satisfied, 20% of respondents are neutral,11% of respondents are
dissatisfied and 3% of respondents are highly dissatisfied from their current jobs.
TABLE-15
PIE CHART-10
F A C T O R S NO OF RESPONDENTS RATING VALUE
a t t i t u d e 1 0 2 0
salary 3 0 6 0
2
shifts 1 0 2 0
m a n a g e m e n t 0 0
T o t a l 5 0 1 0 0
Interpretation:
From the above table it is clear that 30% of employees did not like salary, 10% are not satisfied
with the shift, 10% are not satisfied with the attitude.
TABLE-16
PIE CHART-11
R E S P O N S E S NO OF RESPONDENTS P E R C E N TA G E
Y e s 4 4 8 8
N o 6 1 2
T o t a l 5 0 1 0 0
I n t e r p r e t a t i o n :
From the above table it is clear that 88% of the respondents are satisfied with proper medical facilities provided by the organization in case of minor injuries and 12% of the respondents are not satisfied.
T A B L E - 1 7
RATE OPINION ABOUT WORK PRESSURE LEVEL OF EMPLOYEES
F A C T O R S NO OF RESPONDENTS RATING VALUE
Highly dissatisfied 1 7 7
Dissatisfied 1 0 2 0
2
Neutral 1 8 5 4
Satisfied 1 2 4 8
Highly satisfied 3 1 5
T o t a l 5 0 1 4 4
=2.88
Interpretation:
In this table, the average rating of the respondents is 2.88. By rounding off the value it will be 3,
which denotes as per the rating scale, the respondents have neutral to some extent i.eneither they
have agreed nor disagreed about the work pressure levelOf employees in the organization.
TABLE-18
EMPLOYEES OPINION ABOUT THEIR WAGE RELATED WORK
PIE CHART-12
O P I N I O N NO OF RESPONDENTS P E R C E N TA G E
S u f f i c i e n t 1 4 2 8
I n s u f f i c i e n t 3 4 6 8
T O T A L 5 0 1 0 0
Interpretation:
From the above table it is observed that 4% of respondents accept to more than enough regarding
wage related work of employees, 28% of respondents accept to sufficient wage related work and
68% of respondents thinking it is insufficient.
TABLE-19
FACTORS THAT TRIGGERED EMPLOYEES TO LEAVE THE
COMPANY.
PIE CHART-13
F A C T O R S NO OF RESPONDENTS P E R C E N TA G E
T r a i n i n g 6 1 2
Friendly atmosphere 7 1 4
P r o j e c t 1 1
T e a m w o r k 1 3 2 6
T e c h n o l o g y 2 3 4 6
T o t a l 5 0 1 0 0
Interpretation:
From the above table it is clear that major section of employees 46% feel that technology is the
main problem, ,while on the other hand 26% feel that team work is the reason,14% feel that
friendly atmosphere, 12% feel that training and 1% feel that project is the factor.
TABLE-20
FACTORS THAT EMPLOYEES LIKE MOST ABOUT THERE JOB AT
JATALIA GLOBAL VENTURES LIMITED.
PIE CHART-14
F A C T O R S NO OF RESPONDENTS P E R C E N TA G E
T r a i n i n g 7 1 4
Friendly atmosphere 3 1 6 2
P r o j e c t 0 0
T e a m w o r k 1 1 2 2
T e c h n o l o g y 1 2
T o t a l 5 0 1 0 0
Interpretation:From the above table it is clear that major section of employees 62% feel that friendly atmosphere,while on the other hand 22% feel that team work is the reason,14% feel that training, 2% feel that technology and 0% feel that project is the factor.
CHAPTER-5
FINDINGS AND
RECOMMENDATIONS
SUMMARY OF FINDINGS
o From the above table it is clear that 48% of the respondents are agreed with the
internal sources of recruitment and 52% of the respondents are agreed with the
external sources of recruitment in JATALIA GLOBAL VENTURES LIMITED.
o From the above table it is clear that 80% of the respondents are satisfied and 20%
of the respondents are not satisfied by the external recruitment bring in the
desirable employees in the organization.
o From the above table it is observed that 11% of the respondents opinion are
external sources of recruitment by Recommendation of existing employees, 1% of
respondents consider career Employment exchanges as the most important factors
which is used,4% of respondents said that Educational institutions, 1% of
respondent opinion is with Advertisement and the rest of the 33% of respondents
are considering all of the above sources are used for external sources are used for
recruitment in JATALIA GLOBAL VENTURES LIMITED.
o From the above table it is observed that 86% of respondents are opinion that to
follow different recruitment process for different grades of employment 14% of
respondent opinion are not to follow different recruitment process for different
grades of employment.
o In this table, the average rating of the respondents is 2.78. By rounding off the
value it will be 3, which denotes as per the rating scale, the respondents have
neutral to some extent ie, neither they have agreed nor disagreed about the
adequate safety & precautionary measures provided in the organization.
o The innovative techniques helps in selection to superiors and peers
o From the above table it is clear that 82% of the respondents are satisfied with
social security measures and 18% of the respondents are not satisfied.
o From the above table it is clear that 30% of the respondents get into this position
through promotion, 64% of respondents get in through direct appointment and 6%
of the respondents are here by transfers.
o From the above table it is clear that 36% of the employees get motivation by
promotion, 50% of employees get motivated through good pay and 14% of the
employees motivated by less supervision.
o From the above table it is observed that 6% of respondents are highly satisfied
with their job, 11% of respondents are satisfied, 20% of respondents are
neutral,11% of respondents are dissatisfied and 3% of respondents are highly
dissatisfied from their current jobs.
o From the above table it is clear that 88% of the respondents are satisfied with
proper medical facilities provided by the organization in case of minor injuries
and 12% of the respondents are not satisfied.
o In this table, the average rating of the respondents is 2.88. By rounding off the
value it will be 3, which denotes as per the rating scale, the respondents have
neutral to some extent ie, neither they have agreed nor disagreed about the work
pressure level of employees in the organization.
o From the above table it is observed that 4% of respondents accept to more than
enough regarding wage related work of employees, 28% of respondents accept to
sufficient wage related work and 68% of respondents thinking it is insufficient.
CONCLUSION
Recruitment as being one of the major topics is required by most of the organization. Hence the
study helped in understanding the various aspects of recruitment and selection process. In the
JATALIA GLOBAL VENTURES LIMITED the sources of recruitment is effective, the internal
selection of the organization also in an economical means which also reduce costs, only after
looking the efficiency of the existing employee towards the company and his sincerity that
employee will be selected, in JATALIA GLOBAL VENTURES LIMITED the effective selection
process is adopted. It can be retained as such. Also the employees of JATALIA GLOBAL
VENTURES LIMITED are satisfied with the recruitment and selection process. Also they are
well aware about the various sources and methods of recruitment and selection
More emphasis should be given on internet and advertisement so that more and
more candidates apply for the jobs and it will be easy to find the right employee
among them.
In JATALIA GLOBAL VENTURES LIMITED the management can provide
transfer for the employees in which they can go to some other places and work
for a certain period.
The organization can give training programmed in systematic programmed for
the employee to improve the productivity level in the concern.
Interesting working environment can be created.
Update the working knowledge through lecture classes and group discussion.
In the organization the manager can encourage the employees to work
independently in which they can do their job well, and it will be
motivating aspects for them.
REFFERENCE
REFERENCE BOOKS:
1. K Ashwathapa, (1997) Human Resource and personnel Management, Tata McGraw Hill
131-176.
2. C.B.Gupta, (1996) Human Resource Management, Sultan Chand& Sons.
3. Dr. C.R Kothari,(2008) Research Methodology,
4. L.M. Prasad, (2004), Human Resource Management, Sultan chand& sons.
Websites:
1. www.google.com
2. www.en.wikipedia.org
3. www.scribd.com
ANNEXURE
ANNEXURE
Questionnaire:
The following questionnaire was made using goggle forms
(https://docs.google.com/forms/d/1ftBYcXmbgFOHN6ORhcSeickd1iuQeJa3sXbeIijL1qI/edit)
Hi.!!
This is a survey based questionnaire to check the job satisfaction level of employees
and also to determine the factors that motivates an employee the most.
Your cooperation is deeply solicited to provide the relevant information.
I assure you that information will be kept confidential.
* Required
GENERAL INFORMATION*
Name:
Department:
Designation :
Experience:
Internal sources
External sources
2. Does the external recruitment bring in the desirable employees in the organization?*
Yes
No
3. Which of the following external sources are used for recruitment in JATALIA GLOBAL
VENTURES LIMITED?*
4. Does your company follow different recruitment process for different grades of
employment?*
Yes
No
1 2 3 4 5
Candidate Pre-screening
Interview
Reference Checks
Notify Human Resources of Hiring Decision
Initiate Pre-Employment Checks
Send Job Offer Letter
All of the above
7. Which of the following methods does JATALIA GLOBAL VENTURES LIMITED uses
during selection?*
8. Do you think innovative techniques like stress test, psychometric test and personality test
should be used for selection?*
Yes
No
Yes
No
10. Are you satisfied with social security measures?*ie, Provident fund, Pension, Gratuity
Yes
No
11. Are you satisfied with relationship existing with subordinates and superiors?*
1 2 3 4 5
Promotion
Direct Appointment
Transfer
Good pay
Promotion
Less supervision
1 2 3 4 5
Shifts
Salary
Attitude of supervisors
Management
16. Whether proper medical facilities provided by the organization in case of minor
injuries?*
Yes
No
1 2 3 4 5
19. The main factor that triggered you to leave the company?*
Personal
Benefits-Salary, Incentives
Less expansion opportunity
Latitude of supervisors
Health
20. Any one factor that you like most about your job at JATALIA GLOBAL VENTURES
LIMITED?*
Training
Friendly atmosphere
Project
Team work
Technology