1.

Network issues
 Internet is not working
 IP conflict issues

Internet is not working

Step1:-

First we have to check with LAN connection, if LAN properly connected means go to Step2

Step2:-

Check with ping test for(Internet connection for system)

Windows +R

Cmd

Ok

Ping Ip address (like 192.168.1.13) –t

Enter

If you getting reply from server means Internet is working.

If you getting request time out like these internet is not working, in that go to step 3

Step3:-

Check with IP address, IP is properly configured or not

If is not configured means we have to configure go to step 4

Step4:-

Ip Configuration

Go to Run

Windows +R

In command line type ncpa.cpl

OK

It will go to Network page

In that page select the Ethernet option

Select Properties

Select TCP/IP v4 [double click]

Give Ip address

(or)

Select Ip address automatically options

Ok
After completion of Ip address check with Internet Its working fine,, Issue resolved

Ip conflict issues

It means two systems taking same Ip address (we can find the tallow mark on network icon)

In that time

Step1:-

Go to Run

Windows +R

CMD

Ok

Ipconfig/release

Ok

Ip address released, Next we have assign the Ip address for that system

Go to Run

Windows +R

CMD

↓
 Ok

Ipconfig/renew

Ok

New Ip address assigned successfully

Issue Resolved

---------------------------------------------------------------------------------------------------------------------

2. Ms Outlook Configuration

It is specially designed for professional mail activities like, sending and receiving mails, we can
store the mail backup.

Open MS Outlook

Click on File

We have to select add account

In add account page we have to give User details like user name and password

Next click on manually set up (or) additional server type

Next

Select POP3 or IMAP

↓
 Next

Give the user information

Account type IMAP

Port number 143

Server information

Incoming Server

POP3-110

IMAP-143

Outgoing Server

SMTP-25

Login information

Next click on more settings

Select outgoing server

Click on my outgoing server (SMTP) requires authentication

Next click on Advanced

 ↓

Select this server require an encrypted connection (SSL) for incoming server

For outgoing select SSL give port number

Ok

MS Outlook configured successfully

---------------------------------------------------------------------------------------------------------------------

3. How to create PST

Go to MS Outlook

Select the file

Select the account setting

Click on account settings

Click on data files

Click on add

Give file name

Ok

PST creation completed

4. Difference between PST&OST

PST:- Personal Storage Table, Stored in system C-drive

OST:- Offline Storage Table, Stored in Server

5. Printer configuration

Local Printer Configuration

Go to control panel

Select devices&printers

Click on add printer

Select on manually

Local or network printer setting

Next

Create new port

Select the standard TCP/IP on port

Next

Give IP address

Next
 ↓

Give printer details like name

Next

Click on do not share this printer

Give the print test page

Print is getting means printer working properly

Network Printer Configuration

Go to control panel

Select devices&printers

Click on add printer

After that it will display what are the printers available in network
↓
Select the printer which you want

Give IP address

Next

Give printer details like name

 ↓

Next

Click on do not share this printer

Print test page

Print is getting means printer working properly

6. IP configuration

Go to Run command

Windows +R

Enter command ncpa.cpl

Ok

Network connection page will open

Select Ethernet

Right click on Ethernet ,select properties

↓
 Select Tcp/Ipv4

Here we have two options

Obtain Ip address automatically

If you click on obtain, Ip address configure automatically. No need to give Ip address

You have to give Ip address manually

Go to Run command

Windows +R

Cmd

Ok

Ipconfig (Enter)

You can find ip address

Default gateway

Subnet mask

↓
 Copy Ip address

Paste there

Apply

Ok

Ip address configured successfully.

7. Joining work group to domain

Go to system properties

Select change settings

Select change

Select the domain

Give the domain name

Ok

8. How to take remote

 Right click on this pc

Properties

Select remote setting

Click on allow remote connection to this computer

Ok

Go to Run

Windows +R

Type Command MSTSC

Ok

Enter the Ip address of other system for remote connection

Click Connect

Enter Password

↓
 Yes

Successfully Completed

9. Port numbers

FTP- File Transfer Protocol (21)

Telnet- Terminal Network(23)

DNS- Domain Name Services(53)

HNTP- Host Name Transfer Protocol(42)

SMTP- Simple Main Transfer Protocol(25)

TFTP- Trives File Transfer Protocol(69)

NNTP- Network News Transfer Protocol(119)

DHCP- Dynamic Host Configuration Protocol(67)

IMAP- Internet Message Access Protocol(143)

POP2- Post Office Protocol(109)

POP3- Post Office Protocol Version3(110)

Proxy-8080

Net Bios-137/138/139

RDP- Remote Desktop Protocol(3389)

10. OSI layers

 7 Layers:-

1. Application Layer

2. Presentation Layer

3. Session Layer

4. Transport Layer

5. Network Layer

6. Data link Layer

7. Physical Layer

11. Public IP address of Class A,Class B,Class C.

A:- 1-126

B:- 128-191

C:- 192-223

D:- 224-239

E:- 240-255

127(loopback address)

12. Private IP address of Class A,Class B,Class C.

 Class A: 10.0.0.0-10.255.255.255

Class B: 172.16.0.0-172.31.255.255

Class C: 192.168.0.0-192.168. 255.255

13. What is DHCP and what it is used for?

DHCP stands for dynamic host configuration protocol. It is used to allocate IP addresses to a
large number of the computer system in a network. It helps in managing the large number of IP’s
very easily.

14. What is DNS?

DNS mean Domain Naming Service and it is used for resolving IP addresses to name and names
to IP address. DNS is like a translator for computers, computers understand the number and not
the alphabet. For example, if we type like hotmail.com, the computer don’t understand this so
they use DNS which converts (hotmail.com) into (numbers) and then executes the command.

15. What is active directory?

Active directory authorizes and authenticates all users and computers in a window domain
network, ensuring the security of the computer and software. Through active directory various
functions can be managed like creating admin users, connecting to printers or external hard
drives.

16. Types Of RAM

SD RAM:- Synchronous Dynamic RAM

DDR1:- Double data RAM

DDR2,DDR3,DDR4.

17. Components of Mother Board

 → Processor

→Ram

→Hard disk

→PCI,PCIE slots

→North bridge

→South bridge

→Video&Audio ports

→Graphic cards

→CMOS battery

→ CPU Cooling

18. Types Of Networks

LAN:- Local area network is a computer network that interconnects computer with a limited
area such as residence,school,etc.

MAN:- Metro politan network is similar to local area network but span entire city .MAN are
connecting multiple LAN .MAN are larger than LAN but smaller than WAN.

WAN:- Wide area network is a computer network that extends over a large geographical
distance.

WLAN: - Wide local area network

SAN:- Storage area network

19. If PST Corrupted?

 Go to C drive

In C drive you have to Ms Outlook file

Program files×64

Click on scan.pst.exc

It will ask Repair and Restart

Select Repair and Restart

PST automatically Recovered

20. BSOD(Blue Screen Of Death)

Go to safe mode

Restart the system press F8

Go to control panel

Select administrative tools

↓
 Select windows memory diagnostics

Select Restart and Repair

Ok

Completed

21. APIPA Range(Automatic Private Ip address)

The IP address range is 169.254.0.1 through 169.254.255.254

22. Why blue screen error occurs

Either OS or Hardware problem

23. What is IPCONFIG command?

IPCONFIG command is used to display the IP information of the computer assigned like DNS IP
address and gateway IP address.

24. Difference between MS Outlook and Outlook express

 MS Outlook
It’s an email client primarily designed for
business users.
Has emails, personal calendars, group
scheduling, task, and contact management.
Comes with MS Office and MS Exchange
Server.
Can be used with SMTP, POP3 and
IMAP4,Exchange Server, or any other
standards-based communication system
that supports MAPI(Messaging Application
Programming Interface). Also has full
support for voice-mail.
Based on internet standards and supports
important e-mail, news, and directory
standards, including LDAP, MHTML, NNTP,
MIME, and S/MIME, vCalendar, vCard,
iCalendar, and full support for HTML mail.
Can send and receive emails from multiple
email accounts.
Has enhanced inbox rules functionality for
better organization of emails.
Has workgroup information sharing,
workflow communications, group
scheduling, public folders, forms when used
with MS Exchange server.
25. Difference between windows 7 & Windows 10
Key Difference: The most significant difference between Windows 7 and Windows 10 is that
Windows 10 is an attempt to synchronize the OS on all its products. This includes PCs, laptops,
Outlook Express
It’s an email client primarily designed for
home users.
Has only email and newsgroups
functionality.
Comes with the Windows Operating System.
Can be used with SMTP, POP3 &IMAP.
Supports LDAP (Light Weight Directory
Access Protocol), MHTML (Multipurpose
HTML), SMIME (Secure/Multipurpose
Internet Mail Extensions), NNTP (Network
News Transfer Protocol).
Can send and receive emails from multiple
email accounts.
Has the functionality to create inbox rules
so that emails can be better organized.
Email backgrounds can be customized with
backgrounds and graphics.
tablets, phones, as well as its Xboxs. Whereas, Windows 7 is only supported on PCs and laptops.
Also, what is most noteworthy is that Windows 10 is Free.

26. What is the file extension type of Microsoft Outlook?

.PST

27. Difference between PST & OST

1. Pst file is used to store the mails locally when using outlook 2000 or 2003.

2. Ost file is used when we use outlook in cached exchanged mode.

28. What is VPN?

It used to communicate with public network to private network in secure way.

29. Diff between hub and switch?

Hub: It is a multiport repeater and broadcasting device.

Switch: It provides a signal flow management. Being a Data Link Layer it uses MAC address for

Data transfer.

30. What is TCP/IP?

This is a great question in that it forces the candidate to display their knowledge of the protocol.

31. How you can take backup of emails in ms outlook?

To take a back-up in the ms outlook, you have to go in control panel. In control panel you have

to go under mail option and then open the data file, select personal folder and click on open

folder. After that, you have to copy .pst and have to paste it wherever you want the backup.