ANTOINETTE MASCARELLO

CONTACT EXPERIENCE
faiellamascarelloa@gmail.com
1237 Sandwedge St.
Championsgate, FL 33896
(407) - 962 - 6635
OBJECTIVE
Outgoing, soon-to-be graduate
seeking a role that allows me to
use and develop my communication
skills and tech savvy to benefit the
company and brand.
EDUCATION
University of Central Florida
Persuant: B.A. Writing and Rhetoric,
Mass Communications Minor
Programs: Ad Club, Ad 2 Orlando
Expect Graduation: December 2019
Valencia College
A.A. General Studies, English Track
Completed: July 2014
Booking.com | Orlando, FL
Accomodation Services
April 2019 - Present
Responsibilities: Assisting Booking.com’s partners with
creating, editing, and managing their property’s photos,
pricing, availabiilty, and policies, as well as providing marketing
and sales advice.
Vistana Signature Experiences | Orlando, FL
Vacation Planning Councelor
August 2018 - April 2019
Responsibilities: Navigating Sharepoint and SUN systems to
book reservations, collect fees, provide general information,
and assist guests with using their vacation ownership.
Hilton Grand Vacations | Orlando, FL
Guest Marketing Representative
May 2018 - July 2018
Responsibilities: Proactively engaging with guests to help
enrich their experience while educating them on the benefits
of traveling with Hilton Grand Vacations and selling them on
mini vacation packages.
Darden Concepts, Inc. | Orlando, FL
Guest Relations Representative
August 2017 - May 2018

SKILLS Responsibilities: Responding to guests’ comments and inquiries

made via social media, telephone, and web-based contact form.
• Google Suite
• Microsoft Word Darden Concepts, Inc. | Orlando, FL
• Microsoft Powerpoint Call Monitoring Specialist/Problem Analyst
• Microsoft Excel October 2015 - April 2017
• Adobe Photoshop Responsibilities: Reviewing recorded calls taken at Darden’s
• Adobe InDesign IT Help Desk and scoring their adherence to performance
standards for quality assurance as well as generating weekly
• Written/Verbal Communication reports on high priority software and hardware issues.
• Sharpoint navigation
• Social Media Platforms Universal Orlando Resort | Orlando, FL
• Professional Writing Attractions Attendant
• Guest Service November 2013 - October 2017
• Organizing and Multitasking Responsibilities: Ensuring the safety of guests while operating
• Photography high volume attractions, theming, and providing excellent
• Video Editing guest service.