CURRICULUM VITAE

RATUL GUPTA Contact: +91 9650008277, +91 8447662530 / E-mail: ratulcool15@gmail.com

Career Objective:
Aspiring a suitable position in an organization that provides me with an opportunity to enhance my
knowledge and polishes my skills through challenging tasks to improve myself as well as for the
organization.

Profile Summary:

 A competent personal with nearly 4 years of experience in:

~Operations Management ~Process Management ~Data Reconciliation
~Client Relationship Management ~Attrition Management ~Team Management
 An out-of-the-box thinker with a proven track record of establishing processes, SOPs, streamlining
workflow and creating teamwork environment to enhance productivity innovatively
 Excellent in interpretational skills with problem-solving, logical thinking and analytical abilities

Core Competencies:

 Monitoring the overall functioning of processes, identifying improvement areas and implementing
adequate measures to maximize the stakeholder's satisfaction
 Preparing reports as per SLA with a view to apprise management of the process operations and
assist in the critical decision-making process
 Assessing the client feedback, evaluating areas of improvement and providing the critical feedback
to the associates on improvements and achieving higher customer satisfaction matrices

Work experience:

Feb 2017 to Present – Sr. Merchandiser Support Coordinator at GAP Inc.

 Handling end to end Vendor connect project – Establishes direct communication between Vendors
and operations team.
 Catering all end to end Inventory management mass updates requested by the production team
 Responsible for owning multiple PO/DPO creation and maintenance requests
 Ensure accurate and timely data input into PROMPT/SCMS to track production status
 Responsible for tracking Shipment Report, for PLM download, Late Delivery Log Maintenance and
for Retail Style Creation and Style Updates
 Active and timely communication with the merchandising team to notify the completion of assigned
work
July 2015 to March 2018 – Co-Founder/Chief Operation Officer at Garbattic.com

 Responsible for all the logistics the e-commerce and offline orders
 Heading team for the marketing and Business development
 Setting up the strategies for marketing and promotion for the business growth
 Handling all the associations and partnerships for the Garbattic
 Setting up the process for the inventory management and stock maintenance
 Helping out in lead generation for the offline business

June 2014 to Feb 2017 – Senior Associate Operations at PAYTM

Handling various roles in the department of order processing team as follows-
 Closely working with the products team to develop the seller panel and merchant processes
smoother.
 Been active in the testing of seller panel and app, and also various ongoing enhancements on the
panel itself.
 Always suggesting new features to build up to make ease in operations.
 Follow up with merchants for their orders to be shipped within TAT and defined SLA’s
  To maintain Order to ship percentage high within assigned TAT.
 Led the team for customer resolutions that need to take up with merchants regarding respective
queries of them.
 Leaded the team for merchant help desk for their order processing related queries.
 Process trainer for the entire team for the new and updated process to be updated.
 Been the single point of contact for internal team followup across the organization.
 Working on the Process improvement and development

Educational Background:

 B.Tech (ECE) from N.C. College of Engineering (Kurukshetra University) in 2014 with 66.2%
 Class 12th from New Era Public School (CBSE) in 2010 with 63%
 Class 10th from New Era Public School (CBSE) in 2008 with 81%

Internship:

 Academic Summer Training of 4 Weeks on Interface Approval of PBX System , from Telecom
Engineering Centre , Janpath, New Delhi
 Attended summer session after 1st and the 2nd year from N.C.C.E Israna with S.G.P.A of 8.75
and 8.0 respectively.

Technical Skills:

 Operating System-Windows 10/8/7

 Tools-MS Office/PowerPoint/Word 2003/07/10

Projects Undergone:

 Minor project- Cell phone Operated Land Rover - A robot was designed which was wirelessly
operated with cell phone based upon the application of DTMF tones.
 A major project- Gesture Controlled Robot - A robot was designed which was operated by hand
gesture detected by accelerometer IC on the transmitter and send signals to the receiver by RF
link.

Strengths:

 Good communication skills

 Self-motivated and keen learner
 Leadership and team spirit
 Creativity and positive attitude
 Keen Observer

Hobbies: Photography, Travelling, Listening to Rock Music, Blogging, Reading.

Personal Profile:

D.O.B.: 24-Jan-1992
Marital status: Single
Nationality: Indian
Address: A-31 Vishnu Garden New Delhi -110018

Declaration:
I hereby declare that the information furnished above is true to the best of my knowledge.

(RATUL GUPTA) Date: Place: