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©2017 Corporate Communication PT AA International Indonesia. | Disclaimer: For external purpose.

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About AAI Indonesia

Our VISION Our MISSION


Become the First Choice of Consistent Commitment in Delivering in
International Assistant Company in the Highest Level of Service Excellence.
Indonesia.

©2017 Corporate Communication PT AA International Indonesia. | Disclaimer: For external purpose. This may contain information that is
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About AAI Indonesia

GLOBAL JOINT VENTURE COMPANY


Round The Clock, Around The World,
We’re There for You

France South Korea

Taiwan

Hong Kong

Malaysia

Singapore

Indonesia
©2017 Corporate Communication PT AA International Indonesia. | Disclaimer: For external purpose. This may contain information that is
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About AAI Indonesia

WE ARE SERVING THE COUNTRY IN A DECADE


Proud to be ready and serve million members in their emergency situation.

1,803,455 MEMBERS COVERED 17,642 NETWORK PROVIDERS


223 DEDICATED EMPLOYEES

©2017 Corporate Communication PT AA International Indonesia. | Disclaimer: For external purpose. This may contain information that is
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About AAI Indonesia

WE ARE SERVING THE COUNTRY IN A DECADE


Proud to be ready and serve million members in their emergency situation.

Established 19 Dec 2007 We’re Growing 2011 First Leap 2014 Second Leap 2016-2017
Plaza DM ANZ Tower Patra Jasa Building TIFA Building
Jl. Jend. Sudirman kav. 25 Jl. Jend. Sudirman kav. 33 Jl. Gatot Subroto kav. 32-34 Jl. Kuningan Barat kav. 26
Jakarta 12920 Jakarta 10220 Jakarta 12950 Jakarta 12710

Office Space 120 m2 Office Space 120 m2 Office Space 415 m2 Office Space 1000 m2
Members 5,110 Members 100,217 Members 911,030 Members 1,803,455
Providers 85 Providers 150 Providers 600 Providers 17,642
Employees 12 Employees 20 Employees 75 Employees 223
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About AAI Indonesia

ANNUAL GROWTH ACHIEVEMENTS

IDR 238 bio. 2016 Statistic Figure


IDR 16.40 bio. Total Calls Received
1.803 mio. 2016 79,382
2015 41,112

IDR 101 bio.


1.011 mio.
IDR 7.84 bio. Medical Investigation
2016 1,611
2015 878

2015 2016 2015 2016 2015 2016 Roadside Cases


Medical Utilization Medical Evacuation Total Member Covered 2016 1,504
2015 1,237
Turnover Turnover

©2017 Corporate Communication PT AA International Indonesia. | Disclaimer: For external purpose. This may contain information that is
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About AAI Indonesia

THE INDONESIA CORE PARTNER


OF INTERNATIONAL ASSISTANCE GROUP®
IAG is a unique assistance network offers a global presence with 66 Partners of medical,
roadside, and call centers in 180 nations coverage around the world.

2016 Statistic Figure 21.2 million calls handles


5.2 million cases handled
1.6 million roadside cases per year
547,000 medical cases per year
109,290 travel cases per year
32,450 medical repatriations
15,100 worldwide providers
7,476 total staff employed
154 million end users covered
©2017 Corporate Communication PT AA International Indonesia. | Disclaimer: For external purpose. This may contain information that is
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About AAI Indonesia

INTERNATIONAL ASSISTANCE GROUP® (IAG)


LOCAL PARTNER, GLOBAL SOLUTIONS

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About AAI Indonesia

NATION WIDE PROVIDER NETWORKS


Medical Providers Non Medical Providers

1,700 842

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About AAI Indonesia

GLOBAL EXPERTISE WITH LOCAL KNOWLEDGE


AND GOOD PRACTICE
2013
IAG Conference, Paris

2014
IAG Forum, Greece

2015
IAG Conference, Mexico

2016
IAG Conference, South Africa
ITIC Conference, Singapore

2017
IAG Academy, Greece
IAG Conference, Spain
ITIC Conference, Thailand

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About AAI Indonesia

Chairman of AAI Indonesia


CEO of AAI Indonesia
Chairman of IAG Board

MICHAEL MARQUARDT, B.Sc., M.A BRANDON HENG, B.Sc., Actuarial Sc., MBA, CFP

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About AAI Indonesia

Information Int. Medical


Cost Technology Assistance
Containment Claim
Assessment

Alarm
Center Medical
CEO Advisor

Provider
Network Admin &
C Finance
Quality
Control Roadside Marketing & Legal &
Assistance Client Relation Compliance
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About AAI Indonesia

MEET THE IN-HOUSE EXPERTS


The multi-language and experienced doctors with legitimate educational background.

ALDY MONGAN, DR., MKK. ALI AZHAR, DR. PARUNTUNGAN H., DR. JESSY DEWI, DR. RULANDO AUGUSTYN, MD. MEINA RIDHA, DR. DEBORA ALOINA, MBBS.
Chief Operation Officer Head of International of Head of Case Management Medical Advisor Medical Advisor Medical Advisor Medical Advisor
Technical Operation And Case Investigation International of Healthcare Healthcare Healthcare
Technical Operation Overseas Cashless Cashless Reimbursement

©2017 Corporate Communication PT AA International Indonesia. | Disclaimer: For external purpose. This may contain information that is
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About AAI Indonesia

QUALIFIED OPERATION TEAM


The best and ideal composition to ensure the performance of every claim process.

85%
Medical Background Staffs

15%
Non-medical Background Staffs

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About AAI Indonesia

SERIOUS INVESTMENT OF IN-HOUSE DEVELOPMENT


The in-house IT and System Development that put Customer Needs as top-of-mind.

Security
“development focus on customer needs”;

“development focus on customer needs”;

Place your screenshot here


“development focus on customer needs”;
Business Recovery
Planning

Tailor Made
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About AAI Indonesia

VARIOUS OPTIONS MEMBERSHIP METHOD


Convenient options that able to be developed in the services.

Show and Swipe Card

Digital Card

Quick Response (QR)


Code
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About AAI Indonesia

HOSPITAL PORTAL EASIER FOR ALL PARTIES


Members, hospitals, clients, and TPAs will have better easier journey on claim.

Web based
service system

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About AAI Indonesia

E-CLIENT REAL LIVE MONITORING


Web based service system to monitor from your office or everywhere.

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About AAI Indonesia

MEDISCLICK HASSLE FREE YOUR CLAIM


Mobile application for admission, discharge, medical history, etc.

Geo Location

Claim Planning
Submission

Letter of Guarantee
Display

Reimbursement
Claim Ready
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About AAI Indonesia

WALLBOARD PROCESS MONITORING


Consistent monitoring for TAT to deliver the best service.

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Scope of Services

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Third Party Evacuation and Home
Administration Travel Assistance Assistance

Expert Medical Roadside Concierge


Opinion Assistance Services

Medical Alarm Center Global


Investigation 24/7 Secure

First Aid Air


Medicheck
Training Ambulance

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Third Party
Administration

Domestic and Worldwide


Cashless Coverage

Coordination of Benefit Program

Flexi Membership Fee

Fraud and Abuse Detection

On-the-spot Excess Claim

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Expert Medical
Opinion

Domestic and Worldwide


Center of Excellence

Unlimited Type of
Diagnoses

Multi Language In-house


Doctors

No Travel Needed

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Medical Investigation

Necessary Medical After


Treatment Information

Medical Facilities
Recommendation

Medical Services include


Doctor Experience and
Availability Information

Cost Estimation of
Procedures and Guidance
on Expected Outcomes
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Medicheck

Cashless Medical Checkup


to Providers

Medical Checkup on Site

Medical Checkup Result

Customer Satisfaction
Survey

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Evacuation and
Travel Assistance
Air, Sea, and Ground
Evacuation and Repatriation
Domestic and Worldwide
Cashless Coverage
Repatriation of Mortal
Remain

Return to Work

Repatriation of Dependent
Children

Travel Inconvenience
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Roadside
Assistance

Towing Service

Multi Function Mobile


Mechanic

Travel Onward Service

Emergency Ground
Ambulance

After Sales Added Value

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Alarm Center 24/7

Available 365 / 24 / 7
Customer Services
Handling
Dedicated and Integrated
Alarm Center System
Welcome Call

Complaint Management

Call Statistic Report

SMS and Email Blast


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First Aid Training

Basic First Aid

Basic Life Support

Evacuation and
Transportation Technique

Emergence Response
Plan in Office

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Home Assistance

365 / 24 / 7
Responsive Helpline

Plumbing Service

Electrical Appliances

Cleaning Services

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Concierge Services

Medical VIP Butler

Lifestyle Butler

Hampers Arrangement

Travel Concierge

Lifestyle Merchant

Digital Doctor Consultation

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Global Secure

Crisis Response Center

Global Alerts and Bulletins

Travel Security
Management

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privileged and confidential. This information is for the intended recipient only. Please do not copy, distribute, or disclose its contents.
Air Ambulance

Certified Airlines Team

Quick Response Ground Team

Overseas Dedicated Airplanes

Singapore Thailand Taiwan


Hawker 400 Hawker 400 Hawker 800
Single Stretcher Single Stretcher Double Stretcher

©2017 Corporate Communication PT AA International Indonesia. | Disclaimer: For external purpose. This may contain information that is
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Company Activities

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Company Activities

INTERNAL FUN AND STRESS-FREE ACTIVITIES


Indoor Sport Activities Webinar Breakfasting Development Training

Togetherness Potluck Innovation Forum Outdoor Sport Activities Employee Awards

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Company Activities

EXTERNAL AND LOYALTY ACTIVITIES


Provider Supervision Provider Gathering Health Talk Medical Checkup

Agency Socialization Offshore Socialization Digital Events Corporate Social Action

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privileged and confidential. This information is for the intended recipient only. Please do not copy, distribute, or disclose its contents.
Awards and Clientele

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Awards

INDONESIA CONTACT CENTER ASSOCIATION


ICCA AWARDS

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Awards

SOME PRESTIGIOUS AWARDS


2017
Anugerah Citra Indonesia – The Most Improved Company
ICCA – The Best Contact Center Indonesia
Marketing Award – The Best of Social Marketing

2016 2014
ICCA - The Best Contact Center Indonesia ICCA - The Best Contact Center Indonesia
ASEAN Business and Company Award

2015 2013
Contact Center Award - Platinum ICCA - The Best Contact Center Indonesia
Regional Office of The Year for Marketing Division Top 25 Best Company
ICCA - The Best Contact Center Indonesia International Good Company
Indonesia Business Award
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privileged and confidential. This information is for the intended recipient only. Please do not copy, distribute, or disclose its contents.
Match Your Needs with AAI Indonesia

Worldwide Cashless
Hospitalization and Evacuation
1 7 Customize Report
Tailor Made

Multi Assistance Services


One Stop Solution
2 8 Global Expertise
Experience and Resourceful

Product Development Partner


Unlimited Capability
3 9 Qualified Team
85% Medical Background

Worldwide Network
Global Reach
4 10 365 / 24 / 7
3 Rings Guaranteed Pickup

Multiple Membership Method


Flexible and Easy
5 11
Customer Focus
Call Back Policy

Innovative Technology
Digitalization
6 12
People Development
Experience and Friendly Agents
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Contact Us

marketing@aa-international.co.id
www.aa-international.co.id

ALARM CENTER 24/7 HOSPITAL 24/7


Phone: +62 21 2927 9600 Toll Free: 0 800 122 3233
Fax: +62 21 5275523, +62 21 5275524 Dedicated: +62 21 2927 9602

REGIONAL ALARM CENTER 24/7


Phone: +62 21 2927 9601

AAI Indonesia AAI Indonesia AAIIndonesia

thank you
Round the Clock, Around the World, We’re There for You.
©2017 Corporate Communication PT AA International Indonesia. | Disclaimer: For external purpose. This may contain information that is
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