COMPLIANCE REPORT FOR THE STREAMLINING OF GOVERNMENT FRONTLINE SERVICES

Agency Name: Department of Education

Governance Level: Tacurong National High School
LIST OF FRONTLINE SERVICES

GUIDANCE SERVICES
IMPROVED PROCESS
SERVICES CLIENT/ACTIVITY SERVICE PROVIDER DURATION OF UNIT/PERSON FEES REQUIREMENTS/FORMS
(ACTIVITY) ACTIVITY RESPONSIBLE
Referral Process Inform the class adviser/subject teacher of Gather facts of the 15-30 minutes Class Adviser/Subject Anecdotal Record
1 the incident incident Teacher No Fees
Refer the case to the Guidance by the Conduct counseling or 1 hour – to 1hour Guidance No Fees Incident Logbook/Referral
Adviser/Subject Teacher, Curriculum referral to appropriate and 30 minutes Counselor/Personnel Forms, Consultation Form
2 Chairman, Parent/Guardian and the student office
3 Present the case to the School Head by the Evaluate the case for 15 minutes-1 hour School Head No Fees Referral Form in cases where
Guidance Counselor/Personnel, final action whether external specialists are
Adviser/Subject Teacher, Curriculum the incident will be needed; Agreement between
Chairman, Parent/Guardian and the student retained or referred to parties in retained cases
external specialists
Total Turn-Around Time Within 25 minutes
(TAT)

EXISTING PROCESS
SERVICES CLIENT/ACTIVITY SERVICE PROVIDER DURATION OF UNIT/PERSON FEES REQUIREMENTS/FORMS
(ACTIVITY) ACTIVITY RESPONSIBLE
 Requests Forms for Enrollment
Presents requirements for enrollment Checks and reviews the Guidance Office Report Card, Good Moral
1 documents presented 5 minutes No Fees Certificate and Birth
and issues enrollment Certificate
forms if qualified
Fills up and submits required forms Receives the duly filled 10-15 minutes Curriculum Chairman No Fees Basic Education Enrollment
up forms Form and Affidavit of
Enrollment of Undertaking
New/Transferees Wait while the enrollment is being Evaluates filled up 5-10 minutes Curriculum Chairman No Fees Basic Education Enrollment
processed forms, encodes data Form and Affidavit of
and subject load Undertaking
2
3 Receives forms Verifies enrollment, 5 minutes Registrar No Fees Registration Form
print & releases form
Total Turn-Around Time Within 25 minutes
(TAT)