Electronic Banking Questionnaire

This questionnaire is prepared for the partial fulfillment of the degree of the BBA 7th
Semester. I am doing research on the topic Electronic banking , Awareness and consumer
satisfaction. The questionnaire is prepared to collect views about consumers awareness on e-
banking and satisfaction on services.

Email Address:

Name/Address:

Age

o 16-20
o 21-25
o 26-30
o 30-40
o 40 above

Gender
o Female
o Male
o Others

Marital Status
o Single
o Married
o Other

Occupation
o Student
o Entrepreneur
o Employee
o Others

Do you use electronic banking?

 o Yes
o No
o Maybe
Which financial institution’s 9bank0 e-banking service have you been using?

Why this bank?

o Service is good
o Provide security
o Cheaper service charges
o Others
What kind of electronic banking service have you been using?
o SMS Banking
o Internet Banking
o Point Of Sales Banking
o Atm And Debit/Credit Card
o Other

How long have you ben using e-banking services?

The functionality of e-banking services provided in Nepal is appropriate

o Strongly agree
o Agree
o Neutal
o Disagree
o Strongly disagree

Is electronic banking more convenient than manual banking?

o Strongly agree
o Agree
o Neutal
o Disagree
o Strongly disagree
How you perceive electronic banking system?
o Complicated technique
o Not easy
o Difficult accessiblity
o Rigidity
o Don't get required reponse
o Poor feedback

Are service charges for internet banking fair?

o Yes
o No

Degree of confidence in e-banking

o Little
o Some
o Not at all
o High
o Very High

What is the main reason for using e-banking?

o Better Information
o Simplification Of Processes
o 24 Hours Service
o Limited Time (Busy Schedule
o Easy Accessibility
o Other

Frequency of transactions
o 2-3 times a week
o Daily
o Once per week
o Once per month

Are transactions through e-banking secure?

 o Strongly agree
o Agree
o Neutal
o Disagree
o Strongly disagree

Are you satisfied using e-banking?

o Yes
o No
o Maybe

Degree of satisfaction from the service via internet comparatively to service via banks
o Very High
o High
o Not At All
o Some
o Little

Do you think human contact is important for banking relation?

o Completely
o Somewhat
o Unsure
o Not At All

What are for you the main disadvantage of Electronic banking?

o Overall Difficulty Of E-Banking System
o Lack Of Assistance
o Security Concerns
o Impersonality Of Service
o No disadvantage

What would encourage you to use more the electronic banking services?
o Simpler/Clearer services
o Higher security
 o Free tansactions
o Rewards (Discounted fees for certan services)

What do you think about the visual appearance of your bank's website compared to other
financial websites you've visited ?
o Much better
o Better
o Similar
o Worse
o Much worse

Simplicity of your bank's website

o Much better
o Better
o Similar
o Worse
o Much worse

What factors make the INTERNET a good marketing communication tool?

o Personalize/Customize
o Global Reach
o Tracking, market resaerch and information collection
o Target ability
o Reduced barriers to entry