Imran ISMAIL

CAREER SUMMARY: 10 years

A proven track record of working as a Hospitality Personnel, with over 10 years of experience in all aspects
of Hospitality industry. A strong Lead Generator with a proven ability to handle different sales situations,
Highly motivated and successful in optimizing business and team potentials, whilst achieving goals, and
delivering the highest standards in very difficult trading conditions, Believing that the ability to monitor
market trends, sales integrity and sound customer follow-up with the ability to inspire others maximizes
profits, staff and customer retention, Now looking for an exciting Hospitality appointment preferably within
Restaurants & Catering industry.

STRENGTHS

Enthusiastic and persuasive approach in professional career, excellent interpersonal communication skills
gained through extensive Client interaction
OBJECTIVES

I am seeking a challenging career with a progressive organization to utilize my skills, abilities and
experience in management, operations and customer services
Areas of Expertise

Restaurant Operations Inventory management Team Leadership

Sales Management Food & Safety Management Catering Services

Professional Profile and Significant Achievements

Restaurant Operation Manger ORIENTAL RESTAURANT

Faisalabad, Pak
April 18 to Present
Key Responsibilities

Oversees and manages all areas of the restaurant

Ensures guest service meets company standards and customer satisfaction is maintained

Respond to customer complaints, taking appropriate action to solve the problem

Staff, train and develop floor managers and hourly employees through orientations, ongoing
feedback and by conducting performance reviews

Closely monitor the safety of the restaurant guests and staff through execution of food safety and
restaurant safety standards and guidelines

Lead all financial areas including sales growth, cost management, and profit growth

Have a good working knowledge of all equipment and efficiently takes care of preventative
maintenance
Operation Manger Restaurant INDIAN SPICE RESTAURANT
&catering services Jeddah KSA
Jan 16 to Jan 18
Key Responsibilities

 Sets unit goals and develops strategies to achieve desired financial and customer service objectives.
 Prepares and monitors unit budget.
 Reviews unit financials monthly, including P&L, to assure financial targets are met.
 Recommends unit capital expenditures, facilities and equipment upgrades.
 Develops staffing plans to meet identified unit objectives.
 Assures efficiency in ordering, receiving and storage process for the unit.
 Establishes the customer service expectations for the unit including staff training, and processes to
gather and respond to customer feedback and suggestions.

Restaurant Manger ORIENTAL RESTAURANT

Faisalabad, Pak
May 12 – Dec 15
Key Responsibilities

Oversees and manages all areas of the restaurant

Ensures guest service meets company standards and customer satisfaction is maintained

Respond to customer complaints, taking appropriate action to solve the problem

Staff, train and develop floor managers and hourly employees through orientations, ongoing
feedback and by conducting performance reviews

Closely monitor the safety of the restaurant guests and staff through execution of food safety and
restaurant safety standards and guidelines

Lead all financial areas including sales growth, cost management, and profit growth

Have a good working knowledge of all equipment and efficiently takes care of preventative
maintenance

Regional Sales & Marketing Crescent Food Industries Pvt Ltd.

Manager Faisalabad, Pak
Feb 11 – April 12
Key Responsibilities Precisely forecasting opportunities based on practical assessments
Tactically managing the pipeline of opportunities
Penetrate business opportunities by proactively initiating outbound calls
Managing prospect information on frequent basis
Optimizing productivity and follow up on all leads in a timely manner
Managing presentations for sales team regarding product and services
Preparing market planner on monthly basis in order to achieve organization target
Sales forecasting and analyzing trends for potential markets
Reporting to GM regarding sales and marketing plans and executions
Achievements Consistently increased sales volume
Developed and targeted new potential markets
Employee of the Month May2011

Manager Pizza Hut

Pakistan
 Feb 08 -Aug 10
Key Responsibilities Look after the whole Restaurant which includes,
Customer Services
Marketing
Employees Hiring
Accounts
Inventory Management
Quality Assurance
Training and Development
Inventory with ERP system
Achievements Consistently 1 year budget achievement
2 times CUSTOMER MANIA award
2 year record BEST UNIT all over PAKISTAN

Sales Officer Askari Bank Limited

Faisalabad, Pakistan
March07 – Jan 08
Consumer Banking
Key Responsibilities Coordinating and enforcing sales guidelines and standards across departments
Generating sales ideas and content and meet those targets
Monitoring investment accounts sold to clients by following the changing market
conditions to maximize profits
Making competitive analysis reports organize mail campaigns; send business and
news updates to clients and customers
Achievements Brought Competitive Corporate clients to bank

Academic Profile
2004-2008 BBA-Hons-HR University of central Punjab
2003-2004 Diploma Hardware Informatics
2003-2004 Diploma Software Informatics
2001-2003 ICS Compete

Key Skills

1 Ms Word, Ms Excel, Ms power point, Business languages in writing (Expert Level)

2 Strong in presentations and briefings (Expert level)
3 Conducting training sessions for newly hired employees
4 Marketing Project ( ZEST 2005)
5 Project on Pizza Hut Management 2004 ( MIS)
6 Project on HR (BLACK a beverage company, worked as HOD of T & D Department)
7 ESHIP (One stop shop - Girls Store worked as HOD of operational Department)
8 Conduct a Training session on the topic of Emotional Intelligence
9 Conduct a discussion on Budget 2006
Personal Profile
1 Date of birth July 16th 1984
2 NIC# 33100-3394017-3
3 Marital status Single
4 Languages Known English (Read, write, speak) Fluent
Urdu (Read, write, speak) Fluent
Arabic (Read, write, speak) Fluent

References available on demand