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Communication/People Skills Management/Leadership Skills

Addressed Marketed Administered Organized


Advertised Mediated Analyzed Originated
Arbitrated Moderated Appointed Overhauled
Arranged Negotiated Approved Oversaw
Articulated Observed Assigned Planned
Authored Outlined Attained Presided
Clarified Participated Authorized Prioritized
Collaborated Persuaded Chaired Produced
Communicated Presented Considered Recommended
Composed Promoted Consolidated Reorganized
Condensed Proposed Contracted Replaced
Conferred Publicized Controlled Restored
Consulted Reconciled Converted Reviewed
Contacted Recruited Coordinated Scheduled
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Convinced Reinforced Delegated Selected
Corresponded Reported Developed Streamlined
Debated Resolved Directed Strengthened
Defined Responded Eliminated Supervised
Developed Solicited Emphasized Terminated
Directed Specified Enforced
Discussed Spoke Enhanced
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Edited Summarized Executed
Elicited Synthesized Generated
Enlisted Translated Handled
Explained Wrote Headed
Expressed Hired
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Furnished Improved
Incorporated Incorporated
Influenced Increased
Interacted Initiated
Interpreted Inspected
Interviewed Instituted
Involved Led
Joined Managed
Judged Merged
Lectured Motivated
Listened Navigated
Creative Skills Data/Financial Skill Helping Skills Organizational Skill

Acted Administered Adapted Approved


Adapted Adjusted Advocated Arranged
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Combined Analyzed Answered Categorized
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Condensed Audited Assisted Coded
Created Balanced Clarified Collected
Customized Budgeted Coached Compiled
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Displayed Corrected Counseled Executed
Drew Determined Demonstrated Filed
Entertained Developed Diagnosed Generated
Established Estimated Educated Incorporated
Fashioned Forecasted Encouraged Inspected
Formulated Managed Ensured Logged
Founded Marketed Expedited Maintained
Illustrated Measured Facilitated Monitored
Initiated Netted Familiarized Obtained
Instituted Planned Furthered Operated
Integrated Prepared Guided Ordered
Introduced Programmed Helped Organized
Invented Projected Insured Prepared
Modeled Qualified Intervened Processed
Modified Reconciled Motivated Provided
Originated Reduced Prevented Purchased
Performed Researched Provided Recorded
Photographed Retrieved Referred Registered
Planned Rehabilitated Reserved
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Revitalized Resolved Reviewed
Shaped Simplified Routed
Solved Supplied Scheduled
Supported Screened
Volunteered Submitted
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Standardized
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Research Skills Teaching Skills Technical Skills

Analyzed Adapted Adapted


Clarified Advised Applied
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Compared Coached Built
Conducted Communicated Calculated
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Examined Encouraged Designed
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Extracted Facilitated Engineered
Formulated Focused Fabricated
Gathered Guided Fortified
Inspected Individualized Installed
Interviewed Informed Maintained
Invented Instilled Operated
Investigated Instructed Overhauled
Located Motivated Printed
Measured Persuaded Programmed
Organized Simulated Rectified
Researched Stimulated Regulated
Reviewed Taught Remodeled
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Solved Trained Replaced
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Surveyed Tutored Solved
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Words not to Use

Assist, assisted
Reasons to avoid: Hiring managers want to know what you did, not how you helped. If you're familiar enough with a task to p
Example: Assisted marketing director by researching PDAs.
Possible rephrasing: Researched PDAs for marketing department.
Experiment
Reasons to avoid: No one wants to hear about what you tried to do--only what you have accomplished.
Example: Experimented with new LAN management software.
Possible rephrasing: Tested and evaluated new LAN management software.
Skillfully, effectively, carefully, quickly, expert, mastered
Reasons to avoid: Hiring managers often object to words that describe how well you do a particular task. In many cases, it c
Example: Skillfully managed transition from Windows NT to Windows Server 2003.
Possible rephrasing: Migrated organization from Windows NT to Windows Server 2003 with no downtime during business ho
Cutting-edge, detail-oriented; coordinate, facilitate, transform; proven ability, synergy, and liaison
Reasons to avoid: Hiring managers say such words take up space without communicating much. They've seen them so ofte
Example: Detail-oriented manager with proven ability to oversee day-to-day network operations and to implement major tech
Possible rephrasing: Supervised an eight-member IS staff; completed two full-scale platform migrations; consolidated equipm
Responsible for...
Reasons to avoid: You're a manager, so of course you're responsible for something. Specify exactly what your responsibilitie
Example: Responsible for managing inventory, overseeing network operations, making new equipment purchases, troublesh
Possible rephrasing: Supervised the support of 70 users running Windows XP and two servers running Windows Server 200
ar enough with a task to put it on your resume, you can choose a better word than assist.

r task. In many cases, it comes across as boastful--and it's unnecessary. "If you aren't good at it, why are you putting it on your resume?" on

wntime during business hours.


y, and liaison
They've seen them so often that the words have lost their original energy.
d to implement major technology initiatives.
tions; consolidated equipment and resources following facilities move.

y what your responsibilities are and work in a few numbers to convey the scope of what you do.
ment purchases, troubleshooting workstation issues.
ning Windows Server 2003; implemented asset management plan for inventorying equipment; built a network operations team responsible
ing it on your resume?" one recruiter said.

rations team responsible for the internal infrastructure.

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