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Dyadic Interpersonal Communication 3.

Interview – It is the most purposive, least intimate and most

formal of all dyadic communication. There is a definite
Interpersonal Communication – involves the kind of interaction we objective in mind and you think of all the questions to ask in
refer to as conversation that is oral communication with one person, order to meet that objective.
or with a small collection of people where the major goal is to  Ten Different Types of Situation which Illustrate the
develop and maintain or improve relationships. Objectives of Interviewers
I. Information getting
Dyadic Interpersonal Communication – is a type of interpersonal II. Information giving
communication between two persons. It is the smallest nucleus and III. Problem solving
the most common form of interpersonal communication IV. Persuading
V. Appraising
Characteristics of Dyadic Communication VI. Employment screening
VII. Creating stress
1. There is an exchange in roles from the speaker to the listener
VIII. Counseling
between two persons.
IX. Receiving complaints
2. Purpose of communication can vary from serious to not
X. Correcting or reprimanding
serious; interaction can vary from formal to not formal.
3. The social relationship between the persons can be intimate Stages and Principles of Dyadic Communication
or not intimate.
4. There is no definite time limit 1. Establishing Rapport – the period of exploration
5. It has no specified venue for it to occur  Guidelines:
6. The structure or outline can be pre-planned or not planed at  Respect existing conventions
all.  Find common interest
 Show a genuine interest in the other person
 Put the other person at ease
 Build the other person’s confidence in you
Forms of Dyadic Communication
 Be open minded and don’t prejudge the
1. Conversation – This form of dyadic communication is the most other person
informal, least purposive and least intimate.  Be natural – avoid pretense and artificiality
 Example: asking a sales lady for the price of a  Be subject- or problem-oriented
product you want to buy  Ask “open” questions
2. Dialogue – This form of dyadic communication is most  Try to be interesting and worthwhile person
purposive and intimate compared to a conversation. You 2. Maintaining Interaction
hold a dialogue when you have a definite topic to speak  Guidelines
about. There is also a kind of social relationship between the  Give timely signs of reassurance
persons involved in the dialogue. It can be semi-formal to  Share the channel
formal and is more formal than a conversation  Adapt the conversation as it develops
 Negotiate differences Dimensions of an Interview
 Be a good listener
 Balance the desire to control with the 1. Purpose
willingness to be controlled 2. Plan of action
 Maximize rewards, minimize costs 3. Communication
 Search out the other person’s “hidden
Steps in an Interview
 Reduce your own defensiveness
1. Get a subject
 Respect and trust the other person
2. Narrow your focus
3. Terminating the Transaction
3. Do some research
 Guidelines
4. Prepare questions
 Know when to terminate the conversation
 Three Forms of Interview
 Observe the appropriate conventions
I. Structured Interview
 Summarize the progress and outcomes
II. Guided Interview
 Arrange for the next encounter
III. Non-structured interview
 Thank the person for the time and
5. Prepare all equipment needed
opportunity to talk.
The Interviewer’s Role

1. Clarify the purpose and content areas

The Interview
2. Develop tentative questions
 Factors in Planning Questions
i. Relationship to purpose
 A sequence of purposeful and serious communication ii. Factual vs. Opinion Questions
between the interviewee(s) and the professional interviewer iii. Open v. Closed Questions
engaged in a reciprocal relationship designed to provide iv. Direct vs. Indirect Questions
and/or receive information (Dillard, 1988) v. Primary vs. Secondary Questions
 A form of oral communication involving two parties, at least vi. Neutral vs. Leading Questions
one has a preconceived and serious purpose, and both of vii. Hypothetical Questions
whom speak and listen at the same time 3. Arrange the setting
 In all interviews, there is a communication of information,
Interviewee’s Role
these can be given, obtained or used in decision making. The
information can vary from objective facts, opinions, desires,
1. Clarify the Interviewer’s Goals
wishes or emotions of one of the participants in a interview. 2. Clarify your own goals
3. Do your homework
Stages of an Interview

1. Opening
2. Body
3. Closing

Tips for the Interviewee

1. Make a good first impression

2. Follow the interviewee’s lead
3. Respond to the employer’s needs
4. Recognize and respond to hidden questions
5. Be honest
6. Keep your answers brief
7. Have your own questions answered
8. Follow up after the interview

Types of Interview

1. The information gathering interview

 Tips
a. Be curious
b. Check your understanding
c. Use the best interview strategies
2. Persuasive interview
 Steps
a. Define your goal
b. Understand the interviewee
c. Use persuasive strategies
3. Performance Appraisal interview
4. Counseling interview
5. Survey Interview