Interview – It is the most purposive, least intimate and most
formal of all dyadic communication. There is a definite Interpersonal Communication – involves the kind of interaction we objective in mind and you think of all the questions to ask in refer to as conversation that is oral communication with one person, order to meet that objective. or with a small collection of people where the major goal is to Ten Different Types of Situation which Illustrate the develop and maintain or improve relationships. Objectives of Interviewers I. Information getting Dyadic Interpersonal Communication – is a type of interpersonal II. Information giving communication between two persons. It is the smallest nucleus and III. Problem solving the most common form of interpersonal communication IV. Persuading V. Appraising Characteristics of Dyadic Communication VI. Employment screening VII. Creating stress 1. There is an exchange in roles from the speaker to the listener VIII. Counseling between two persons. IX. Receiving complaints 2. Purpose of communication can vary from serious to not X. Correcting or reprimanding serious; interaction can vary from formal to not formal. 3. The social relationship between the persons can be intimate Stages and Principles of Dyadic Communication or not intimate. 4. There is no definite time limit 1. Establishing Rapport – the period of exploration 5. It has no specified venue for it to occur Guidelines: 6. The structure or outline can be pre-planned or not planed at Respect existing conventions all. Find common interest Show a genuine interest in the other person Put the other person at ease Build the other person’s confidence in you Forms of Dyadic Communication Be open minded and don’t prejudge the 1. Conversation – This form of dyadic communication is the most other person informal, least purposive and least intimate. Be natural – avoid pretense and artificiality Example: asking a sales lady for the price of a Be subject- or problem-oriented product you want to buy Ask “open” questions 2. Dialogue – This form of dyadic communication is most Try to be interesting and worthwhile person purposive and intimate compared to a conversation. You 2. Maintaining Interaction hold a dialogue when you have a definite topic to speak Guidelines about. There is also a kind of social relationship between the Give timely signs of reassurance persons involved in the dialogue. It can be semi-formal to Share the channel formal and is more formal than a conversation Adapt the conversation as it develops Negotiate differences Dimensions of an Interview Be a good listener Balance the desire to control with the 1. Purpose willingness to be controlled 2. Plan of action Maximize rewards, minimize costs 3. Communication Search out the other person’s “hidden Steps in an Interview agenda” Reduce your own defensiveness 1. Get a subject Respect and trust the other person 2. Narrow your focus 3. Terminating the Transaction 3. Do some research Guidelines 4. Prepare questions Know when to terminate the conversation Three Forms of Interview Observe the appropriate conventions I. Structured Interview Summarize the progress and outcomes II. Guided Interview Arrange for the next encounter III. Non-structured interview Thank the person for the time and 5. Prepare all equipment needed opportunity to talk. The Interviewer’s Role
1. Clarify the purpose and content areas
The Interview 2. Develop tentative questions Factors in Planning Questions Definition i. Relationship to purpose A sequence of purposeful and serious communication ii. Factual vs. Opinion Questions between the interviewee(s) and the professional interviewer iii. Open v. Closed Questions engaged in a reciprocal relationship designed to provide iv. Direct vs. Indirect Questions and/or receive information (Dillard, 1988) v. Primary vs. Secondary Questions A form of oral communication involving two parties, at least vi. Neutral vs. Leading Questions one has a preconceived and serious purpose, and both of vii. Hypothetical Questions whom speak and listen at the same time 3. Arrange the setting In all interviews, there is a communication of information, Interviewee’s Role these can be given, obtained or used in decision making. The information can vary from objective facts, opinions, desires, 1. Clarify the Interviewer’s Goals wishes or emotions of one of the participants in a interview. 2. Clarify your own goals 3. Do your homework Stages of an Interview
1. Opening 2. Body 3. Closing
Tips for the Interviewee
1. Make a good first impression
2. Follow the interviewee’s lead 3. Respond to the employer’s needs 4. Recognize and respond to hidden questions 5. Be honest 6. Keep your answers brief 7. Have your own questions answered 8. Follow up after the interview
Types of Interview
1. The information gathering interview
Tips a. Be curious b. Check your understanding c. Use the best interview strategies 2. Persuasive interview Steps a. Define your goal b. Understand the interviewee c. Use persuasive strategies 3. Performance Appraisal interview 4. Counseling interview 5. Survey Interview