Talia Rossi

Mundelein, IL | (847) 224-2488 | talia.a.rossi@gmail.com

_____________________________________________________________________________________
SUMMARY
Extensive experience communicating with customers and all levels of management for problem resolution. Strong
organizational skills, creative thinker in finding solutions to meet company objectives and productivity. Highly motivated
and enthusiastic individual ready to go above and beyond all expectations.
EXPERIENCE
Customer Service-Uline Shipping Supplies January 2018-Present
 Guide and process orders in a fast pace environment communicating though phone, email and chat
 Provide knowledgeable answers to questions about products, pricing, website navigation, and availability
 Problem solve by using empowerment and working with internal departments to make decisions to ensure
customers are taken care of quickly and accurately
 Top Dog nominee for 2019 by obtaining an error rate of 0.3% with over 22,000 lines
 Awarded Rep of the Month which entitles no clerical errors and went above and beyond expectations to meet Uline
standards
 Identify and provide coaching to representatives to continue growth throughout the company
Customer Service- Swift Prepaid Solutions August 2016-January 2018
 Educated end users by troubleshooting issues through Swift Technology, including knowledge in company
payment, user experiences, and understanding objectives for over 500 client programs
 Develop email templates, edit existing files, using marketing principles for cultivating communications for both
direct and indirect clientele
 Awarded top efficacy title for the month of April 2017 while staying in the top 2% of customer service performers
and training new Customer Service employees
COMMUNITY PROJECTS COMPLETED
Bickelhaupt Arboretum, Clinton IA April 2016
 Collaborated directly with the project client Margo Hansen, Direct Programmer, of the Clinton Arboretum.
Produced a fun and educational community event through the Clinton Iowa Bickelhaupt Arboretum. Steps included
creating a marketing plan, flyer and posters, and itinerary for the educational background and importance of the
workshop.
Website Design, Mississippi Albany Café, Albany IL January 2015
 Utilized beginner levels of Dreamweaver to organized and designed formats to a nonexistent website. Created a
user friendly site for the restaurants online profile.
SKILLS
 Microsoft Office Suite  Adobe InDesign
 Public Speaking  Adobe Illustrator
 Time Management  Adobe Photoshop
 Communication
HONORS AND AFFILIATIONS
Golden Key International Honor Society, Vice  Golden Key International Honor Society, Travel Grant,
President, 2016 2015-2016
EDUCATION
Bachelor of Arts in Public Relations and Marketing GPA: 3.91/4.0
Graduation May 7, 2016
Ashford University, Clinton Iowa