CCI Issues and Resolution Documentation

Date
Version
Author Support Team

SR no. 1

RE: Send to Legal request Failed for agreement 1169097 – Qube

Tuesday, July 04, 2017 3:37 PM

From: Liu, Iris (CLCH 1)

Sent: Tuesday, July 04, 2017 3:37 PM
To: DD GM CCL CCI Support
Subject: Send to Legal request Failed for agreement 1169097 - Qube

Legal System returned error:-972 - Signed agreement(s) exist for this Counterparty, you must update the Industry Code in INSIGHT to the
correct value.

Note this counterparty already has an Insight NAIC code. Please can you investigate.

Resolution

INSERT INTO insight_counterparty

(seq_id
,counterparty_id
,creditsuisse_id
,counterparty_level_no
,counterparty_name
,legal_name
,domicile_iso_country_code
,incorporation_iso_country_code
,counterparty_gsid
,counterparty_type
,role_id
,naic_industry_sector)
VALUES
(seq_insight_counterparty.nextval
,'WIF029'
,3154394
,0
,upper('Qube Fund Ltd')
,'Qube Fund Ltd'
,'CY'
,'CY'
,4880330
,NULL
,1
,'Hedge Fund: RELATIVE VALUE - Equity Market Neutral');
UPDATE ict_os_ct_review_details i SET i.apply_ctd = 1413 WHERE i.ict_value_set_id = 75181;

COMMIT;

STATUS - Resolved

Sr No. 2
RE: Send to Legal request Failed for agreement 1169097 – Qube

Tuesday, July 04, 2017 2:42 PM

From: Gurung, Sudina (PWEC 34)

Sent: Tuesday, July 04, 2017 3:11 PM
To: DD GM CCL CCI Support; Barman, Deb (VICB 12)
Subject: RE: CCI Access Issue

Hi Team,

I am getting following error which raising request in CCI. I already tried clearing my history as per the attached you sent to Minnie. Pls can you
check and revert asap.

Resolution

Hi Yogendra,

As discussed, below updated query has been inserted to CCI Prod.

insert into Iso_Country (SEQ_ID, COUNTRY_NAME, ALPHA2_CODE, ALPHA3_CODE, NUMERIC_CODE, CREATE_UID, CREATE_TIMESTAMP) values
(251, 'TAIWAN', 'TW', 'TWN', 158, -1, SYSTIMESTAMP);
Commit;

STATUS - Resolved

2
Sr No. 3
RE: CCI Access Issue
Wednesday, July 05, 2017 2:44 PM

From: Gurung, Sudina (PWEC 34)

Sent: Wednesday, July 05, 2017 2:44 PM
To: Mahindrakar, Suraj (VICL 224)
Cc: DD GM CCL CCI Support; Barman, Deb (VICB 12)
Subject: RE: CCI Access Issue

Hi Suraj,

I am trying to raise an amendment request in CCI. I can’t find the CNID in CCI. Please can you look into it urgently.
FS agreement no: 111694
CN ID: 10919

Resolution

Duplicate records removed .

DELETE FROM Iemployee_Role_Map WHERE Employee_Role_Id = 4937;
COMMIT;

STATUS - Resolved

3
Sr No. 4

RE: CCI Access Issue

Wednesday, July 05, 2017 2:44 PM
From: Gurung, Sudina (PWEC 34)
Sent: Wednesday, July 05, 2017 2:44 PM
To: Mahindrakar, Suraj (VICL 224)
Cc: DD GM CCL CCI Support; Barman, Deb (VICB 12)
Subject: RE: CCI Access Issue

Hi Suraj,

Getting the following error, pls can you check.

Resolution

Entry created in both tables.

Ics_Entity_Def
Cci_Cs_Entity

INSERT INTO Ics_Entity_Def (CS_ENTITY_ID, LEGAL_ENTITY_ID, NAME, PEOPLESOFT_ID, FRAMESOFT_ID, CREATE_UID, CREATE_TIMESTAMP)
VALUES (4032, null, 'Boston Re Ltd.', 'BEG-S26', '100080', -1, SYSTIMESTAMP);
UPDATE Iemployee_Def
SET End_Timestamp = NULL, Update_Timestamp = SYSTIMESTAMP
WHERE Employee_Id = 15095;
COMMIT;

COMMIT;

4
STATUS - Resolved

Sr No. 5

RE: CCI Access Issue for Minnie and Wilkinson, Jules (VAEP 21);
Monday, July 03, 2017 4:03 PM and July 05, 2017 10:11 PM
CCI access isue

Resolution

Clearing cache and Restart

The issue has been resolved. We just unchecked “Preserve Favorites website data” option and deleted the history.

Resolved

Sr No. 6

Error in Client Contract Initiation (CCI) at 7/3/2017 5:06:16 PM - CCI DAP SINGAPORE PRODUCTION SERVER
Monday, July 03, 2017 2:36 PM

ISSUE –

Alert
p_Out_Error_Msg:Error While Saving: Inserting into Iparty -20000 ORA-20000: ORA-08004: sequence SEQ_CCI_AUDIT_DETAILS.NEXTVAL
exceeds MAXVALUE and cannot be instantiated
ORA-06512: at "COBWFEXT.TRG_IPARTY_ADT", line 150
ORA-04088: error during execution of trigger 'COBWFEXT.TRG_IPARTY_ADT'
p_Out_Save_Status:FAIL

Resolution - Dhiraj

ALTER SEQUENCE cobwfext.SEQ_CCI_AUDIT_DETAILS NOMAXVALUE;

5
Resolved

Sr No. 7

Error in Client Contract Initiation (CCI) at 7/3/2017 5:06:16 PM - CCI DAP SINGAPORE PRODUCTION SERVER
Monday, July 03, 2017 2:36 PM

ISSUE –
ERROR INFORMATION:-
1. ERROR MESSAGE :ORA-01422: exact fetch returns more than requested number of rows
ORA-06512: at "COBWFEXT.CCI_REQUEST", line 2929
ORA-06512: at line 1
****************Parameters*******************************
p_in_user_pid:M267965
p_in_request_id:160189
p_in_agreements_class_id:3
p_in_search_string:83690056
p_out_Agreement_CNID_list:
p_out_agmt_wise_funds:

Resolution - Dhiraj
There are 2 employees have multiple records with role_id =1, can we go ahead delete the highlighted
rows?

select * from iemployee_role_map

where EMPLOYEE_ID in (select employee_id
from iemployee_role_map
where role_id =1
AND nvl(end_timestamp, systimestamp) > systimestamp - 1
group by employee_id
having count(*) >1 )

Resolved

Sr No. 8

Error in Client Contract Initiation (CCI) at 7/3/2017 5:06:16 PM - CCI DAP SINGAPORE PRODUCTION SERVER
Monday, July 03, 2017 2:36 PM

ISSUE –
ERROR INFORMATION:-
1. ERROR MESSAGE :ORA-01400: cannot insert NULL into ("FCR_CSFB"."ICON_CSA_FCT"."AGREEMENT_NUMBER")
ORA-06512: at "FCR_CSFB.FON_PG_ICON_INTERFACE", line 12300
ORA-06512: at line 1

Resolution - Dhiraj

Hi FS Team,

When CCI poller calls proc FCR_CSFB.FON_PG_ICON_INTERFACE.p_get_modified_fct_xml,

we are getting below error from Framesoft PROD. Please check on it.

ORA-01400: cannot insert NULL into ("FCR_CSFB"."ICON_CSA_FCT"."AGREEMENT_NUMBER")

ORA-06512: at "FCR_CSFB.FON_PG_ICON_INTERFACE", line 12300
Done in UAT by Sahu, Ravindra (MICL 74)

6
Hi Dhiraj,

Please call the proc : p_get_modified_fct , don’t call p_get_modified_fct_xml

begin
-- Call the procedure
fon_pg_icon_interface.p_get_modified_fct(pn_cn_id => :pn_cn_id,
p_fcr_xml_data => :p_fcr_xml_data);
end;

RE Error in Client
Contract Initiation (CCI) at 7 1 2017 11 57 56 PM - CCI DAP SINGAPORE PRODUCTION SERVER.msg

Resolved

Sr No. 9

Error in Client Contract Initiation (CCI) at 7/3/2017 5:06:16 PM - CCI DAP SINGAPORE PRODUCTION SERVER
Monday, July 03, 2017 2:36 PM

ISSUE –

I just came across an agreement where a user selected “ISDA agreements” as the agreement title which was to be removed several weeks
ago. Can this please be removed from the selection where the agreement type is ISDA? This causes headaches for subsequent
amendment/annex submissions until the generic title is updated by legal.

Resolution - Vijay

We have deactivated “ISDA agreements” title in CCI.

Resolved

7
Sr No. 10

RE: Record Raise Request-LMA SPC for and on Behalf of MAP 57 Segregated Portfolio
July 06, 2017 5:18 PM

ISSUE –

The issue is not with the Framesoft but with CCI, While raising the request we are unable to find the CNID in CCI.
I am not able to find the CSA CNID in CCI for the below request.

Below is the screenshot of the same.

Below request ID is “160724”

The issue is not with the Framesoft but with CCI, While raising the request we are unable to find the CNID in CCI.

CCI has received CNID status as Requested from Framesoft.

Resolution - Yogendra

select Agreement_Status from Framesoft_Agreement WHERE Cn_Id = 89941750;

UPDATE Framesoft_Agreement SET Agreement_Status = 'Signed' WHERE Cn_Id = 89941750;

select Agreement_Status from Framesoft_Agreement WHERE Cn_Id = 89941750;

select Clm_Status_Id from Iagreement where Framesoft_Contract_Number = 89941750;

UPDATE Iagreement SET Clm_Status_Id = 2047 WHERE Framesoft_Contract_Number = 89941750;

select * from Iagreement where Framesoft_Contract_Number = 89941750;

COMMIT;

RE Record Raise
Request-LMA SPC for and on Behalf of MAP 57 Segregated Portfolio.msg

Resolved

8
Sr No. 11

Changes to CCI for COB – Minutes

July 06, 2017 5:18 PM

ISSUE –

Question for the group: What number of IPs is the maximum that you would include
on an agreement?

Resolution - Dave

Meeting was called to discuss some of the issues that COB users are experiencing as a
result of the installation of Credit terms into CCI this past weekend. The following
enhancements were requested in part to help alleviate some of those concerns. I set
up a meeting for later today where I will review the enhancements that were
installed which I will record and distribute to the onboarding community following the
meeting.

The following enhancements were requested in order of priority:

1. COB requires the ability to change the assigned credit officer post submission
to Credit
2. Due to the delay of the generation of the FS Agreement #/CNID, we will create
a report that users can run to identify all agreements submitted through CCI,
including the IDs and ageing. We will also create an email notification that will
inform the onboarder and onboarder proxy when an agreement was submitted
to FS identifying the CNID/Agreement number for those submissions.
3. CCI IT to investigate if we can submit more than 125 IPs on a single agreement
4. Universal search requires enhancement, utilizing split screen functionality
5. CLM will research if we can create a report/functionality to help identify and
alleviate requests submitted to avoid duplicate entry (this is related to the
Blackrock concern identified by Christina)

Resolved

Sr No. 12
Subject: RE: 154183
Thursday, July 06, 2017 10:43 AM

9
ISSUE –
From: Falconer, Paola C. (VAEM 21) <paola.falconer@credit-suisse.com>
Date: Thursday, Jul 06, 2017, 10:00 AM
To: Vivona, Dave (VAEL 111) <david.vivona@credit-suisse.com>
Subject: 154183

Pls help- I am getting this error message and need to add annexes to the agreement

Resolution - Dave
We noticed that the title of parent CNID 89678560 was changed in FS. However CCI has received blank title from FS. It would take upto 24
hours to reflect the change in CCI. Once CCI receives the title you should be able to create annex on it.

Resolved

1. To remove user and it’s role from CCI application

Steps 1: check the user status IsActive or Not

alter session set current_schema=COBWFEXT;
select * from rt_local_gtd_people_info_mv where login_id = 'wlau16';
select * from iemployee_def where nt_id = 'wlau16';

Steps 2: Use below script to remove user form CCI

SET serveroutput ON;

DECLARE
l_error_msg VARCHAR(2000);
l_save_status VARCHAR(2000);

10
begin
FOR i IN (SELECT Pid
FROM Iemployee_Def
WHERE email_id IN ('wai.m.lau@credit-suisse.com')
) LOOP
cci_utility_pkg.p_terminate_user(p_in_pid => i.pid,
p_out_error_msg => l_error_msg,
p_out_save_status => l_save_status);
IF l_save_status = 'FAIL' THEN
Dbms_Output.put_line('FAIL: PID: '|| i.pid);
END IF;
END LOOP;

end;
/
SET serveroutput OFF;
---------------------------------------------------------------------------------------------------------------------
-------------

2. Refeed agreement
There were 114 agreements that made it to CCI but did not feed to IRIS

UPDATE Iris_Agmt
SET Status = 'NOT_PROCESSED',
Iris_Agmt_Payload_Id = NULL,
Message = 'RESENDING'
WHERE Cnid IN (93894328,
93894142,93893769,93893583,93893397,93893211,93892981,
93892795,93892609,93892423,93892237,93889890,93889704,
93889290,93912728,93912722,93912705,93912699,93910971,93910973,
93910972,93910112,93909744,93908794,93907477,93903115,93898490,93897998,
93897868,93897552,93897366,93896805,93896433,93896017,93894701,93893956,
93893167,93902773,93902587,93902406,93900890,93900876,93900436,
93900243,93900061,93899851,93899661,93899466,93895631,93895445,93917624,
93917296,93911197,93911199,93911198,93910780,93910750,93908627,93908518,
93908331,93908144,93907957,93907830,93894887,93894515,93895817,93914214,
93914087,93912305,93912259,93911505,93911506,93911488,93916705,93916706,
93901897,93901898,93901403,93901404,93901195,93901151,93900950,93900906,93900690,9
3900646,93907685,93905795,93905609,93905418,93905230,93905043,93904857,93904671,93
904627,93904441,93904054,93903995,93903808,93903619,93903432,93899064,93898863,938
98677,93898370,93898184,93897682,93897180,93896991,93896619,93896247,93896203,9391
4072,93895259,93895073);
COMMIT;
---------------------------------------------------------------------------------------------------------------------
3. Failed to send legal

Hi Team

Could you kindly help?

11
Hi Denise
CCi is back with you.

Regards,
Ryszard Mucha
CSI/CSSEL FundCr Poland
+48 71 748 8957 (*487 8957)

Ans :
Hi Ryszard,

The error on that request is below. The reason for the error is the onboarder added the IPs to the
amendment, which is not required when making an amendment on a CSA. When submitting the
amendment to FS with IPs attached, the system rejects it as it appears as if the amendment is
attempting to add IPs. If you remove the IPs and resubmit, the amendment will feed. Please
rework it back to the onboarder where it can be amended.

Agreement ID - 1226464
Exception Description :
To add or remove IP please choose an amendment to master agreement

Shrikrishna Chopade
Sales, Research & Client Tech Pune
()
---------------------------------------------------------------------------------------------------------------------
-----
4. Counterparty is not setup in Framesoft and Counterparty already exist with different
CSID

Hi Support Team,

I’m trying to raise an EMIR reporting agreement request in CCI for CSID 3307600. However,
I’m receiving the below message when I go to raise the request. Can you please advise?

12
Thanks,

Ryan Hall
CREDIT SUISSE

ANS:-
Hi Ryan,
To resolve below issue , you have to create the provisional counterparty manually in
FS, by checking ‘Create Duplicate Counterparty’ checkbox in FS while creating
counterparty.
Once counterparty is created in FS, please try to ‘Send’ agreement again from CCI.

Party ID - 68101810,CSID - 3307600

Exception Description :
ORA-20102
Error
Counterparty already exist with different CSID,2125375

Shrikrishna Chopade
--------------------------------------------------------------------------------------------------------
Q. Agreement ID - 1227312
Exception Description :
INTERNAL_CONTACT (A762886), BUSINESS_HEAD (A762886), on this counterparty has not been set up in
Framesoft. Please contact # Framesoft Support framesoft-support@exchea.csfb.com to correct

Ans:
Either user need to request Framesoft access via Myaccess or You can update the Onboarder
for this request who has framesoft access setup.

13