#FutureofX

Top five industry trends to look out for

Agents
2 3
1
Rich travel content
Personalization Mobile & Payments

6G
Travel content will rise with the The explosion of mobile services
We’re entering a new era of

Benefit
5G implementation of 5G and 6G in Asia will deliver new
travel personalization that
high-speed networks. Content innovations in mobile and
will benefit both the agent
management and integration payments, particularly in
and consumer.
with non-travel related content user experience
such as concerts and museum and user interface.
Embracing customer data
Customers tickets, as well as value add
and predictive analytics is
services such as LiveChat and For a mobile-first
critical to offer personalized
free Wi-Fi, will be the success generation, instant
travel experiences.
factors for future travel agents. messenger-style interfaces will
become a more popular way of
booking travel.

4 5 IoT will help connect the customer

with travel consultants at every
Internet of Things stage of the travel process and
Voice could allow for a “universal travel
pass” that can handle multiple
currencies and bookings.

Typing, swiping and other forms of Voice control

interaction are all just intermediate
Swiping & Typing
steps as travelers are unable to
efficiently talk to a machine.

Voice recognition and assistance technology will transform how

travel agents interact with travelers, such as the use of digital
assistants to search flight details or book a hotel room last minute.

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