“Client Name” corporate treasurer report

Questionnaire for corporate treasurers across EMEA

Hi Sir/ Madam,

I am calling on behalf of “Client Name”, one of the largest financial technology companies in
the world. “Client Name” is currently conducting a survey to understand from mid-sized
companies across the EMEA region, the latest trends and developments in their approaches
to efficiently and cost effectively manage process payments, cash, exchange information
and transfer funds.

*To avoid any clerical errors on my part, I will be recording our call today.*
[If he/she refuses to be recorded] “We are absolutely able to switch off the recording of this call
and will do so now if you so wish”

For providing your valuable input, we would like to share the survey results once completed.
For this can you kindly help us with your complete Name, Designation & Email Address.

Chapter 1 – Opportunities and challenges 2019

Example headline:
 Access to real time payments reporting biggest opportunity in 2019 for corporate
treasurers

1) Which of the following would have a positive impact on the corporate treasury function in
your business in 2019? (Select three)
a) Access to real time payments reporting
b) Cash management technology
c) Risk management technology
d) Artificial Intelligence & Machine Learning
e) Mobile channels
f) Open Banking
g) Other

2) What are the biggest challenge for you in 2019? (Select three)
a) Currency fluctuation
b) Liquidity management
c) Not being seen as profit centre
d) Revenue growth
e) Access to real time payments technology
f) Cash management
g) Risk management
h) Transitioning to the cloud
i) Regulatory/Legislative changes
j) Other

Chapter 2 – Banking beyond your bank

Example headline:
  50% of corporate treasurers bullish on non-bank entities fulfilling FX platform and
payments services
 Moving to Open Banking, working with fintech ecosystem, banks will retain 50%
more client payment business

3) Are you using any innovative payment schemes, providers or corridors? (tick all that
apply)
a) Yes, we use alternative cross-border payment service (e.g. Ripple, Earthport)
b) Yes, we use SWIFT GPI
c) Yes, we use new payment service (e.g. Transferwise, Kantox)
d) Other (please specify)
e) Not really – all payments are managed by our bank(s)

4) Have you integrated into any of the following trade networks, linking supply chain
financing with payments?
a) Bolero
b) Vayana
c) TFN (Trade Finance Network)
d) Marco Polo
e) Other (please specify)
f) None

5) Which of the following financial services would you consider a non-bank to fulfil, either
now or in the future? (Select three)
a) FX platform
b) Payments
c) Liquidity pools
d) Trade & supply chain networks
e) Other
f) None of above

6) When do you see this shift from bank to non-bank taking place?
a) It’s already here – we’re working with non-banks
b) In the next two years
c) In the next 2-5 years
d) In the next 5-10 years
e) In over ten years’ time
f) Never

7) Would your department consider using blockchain technology or cryptocurrency payment

options?
a) Yes, we already are
b) Yes but only in consortia with banks / payment providers
c) Yes, but need to see a valuable use case
d) We need to learn more about blockchain and its value
e) We have no plans to use blockchain/crypto

Chapter 3 - Technology innovation and challenges

Example headlines:
 ● Gap in real time reconciliation between incoming and outgoing payments the biggest
technology headache for corporate treasurers
● 80% of corporate treasurers in EMEA bearish on fintech potential to transform real
time payments on mass volume scale

8) In your treasury department, how important do you rate the following innovations in
payments technology? [Please select top 3 options]
a) Ability to make instant cross-border payments
b) Real time reporting
c) Automating exceptions handling, using AI
d) Executing & approving payments on mobile device
e) Incoming and outgoing payments reconciliation, using AI
f) Payments integrated with TMS (using Open APIs provided by banks for payments
and account information)
g) Access to multiple payment schemes (via Cloud services)
h) Advanced risk & fraud management, using AI
i) Other

9) What do you think are the most significant challenge in payments technology in 2019?
[Please select top 3 options]
a) Lack of real time reporting
b) Knowing when your payments will arrive
c) Tracing payments
d) Lack of reconciliation of reporting
e) Consolidation of payment siloes to digital payments
f) Lack of digitalisation of reporting
g) Lack of / legacy digital infrastructure at my company
h) Discrepancy in incoming and outgoing payments reconciliation
i) Regulation – being kept abreast of consequences and timing in the countries you
support
j) Cloud integration
k) Other

10) When do you think real time treasury will replace end of day positions?
a) It’s here already
b) Next 3 years
c) 3-10 years
d) More than 10 years
e) I don’t think real time treasury will ever replace end of day positions

11) What do you think are the main benefits of using cloud? (Select three)
a) Moving from a CapEx to an OpEx cost allocation model
b) ‘Evergreening’ of services (continual updates)
c) Benefits of ecosystem access through cloud – e.g. integrating 3rd party apps
d) Mitigating risk of on-premise data and intellectual property
e) Encryption and firewall security
f) Easy to scale storage and processing power
g) Other
12) Where is your company on its Payments in the Cloud journey?
a) We’re already fully-cloud
b) We’re part-cloud
c) We need to learn more about the benefits of cloud
d) We have no intention to ever move Payments to the Cloud

13) How do you think treasury decisions will impact a company’s working capital in future?
a) They will have more impact as more processes are automated
b) They will have the same impact in future
c) They will have less impact overall
d) Not sure

14) Where do you see the biggest opportunities to incorporate Artificial Intelligence and
Machine Learning in the Corporate Treasury department? (Select three)
a) Reconciliations
b) Handling exceptions
c) Cashflow forecasting / Liquidity management
d) Anti-money Laundering
e) Internal fraud detection – e.g. illegal execution of payment by employee
f) External fraud detection – e.g. fraudulent invoices or request to pay
g) Treasury Reporting
h) Regulatory Compliance – e.g. contracts meeting local regulations
i) Other
j) None of the above

Chapter 4 - Regulation
Example headline:
● Corporate treasurers in Europe bullish on PSD2 API standardisation in 2019
● Corporate treasurers want more from Open Banking than banks deliver

15) i) (To all countries within Europe) What do you see as the main benefits of standardized
APIs provided by banks in the context of PSD2 and Open Banking? (Select three)
a) Lower costs from APIs (i.e. moving beyond SWIFT)
b) New services available from non-bank through Open APIs
c) Cash visibility
d) Enhanced customer relationships through real time business
e) Stronger credit decisions
f) Simpler supply chain finance
g) Better KYC
h) Other
i) I don’t see any benefits: PSD2 APIs are likely to be sufficient for retail and SMEs and
not for corporates

ii) (To all countries outside of Europe)

Would you like to see a payments standardisation / consolidation of domestic payment
schemes introduced in your region? (something like PSD2 in Europe)
a) Yes
b) No
 c) I don’t know

16) Do you want to use dedicated corporate APIs provided by banks?

a) Yes
b) No

17) Are you satisfied that your bank is communicating to you the ways it is embracing open
banking?
a) Yes, I’m happy with their communication
b) Yes, but they could do more to communicate
c) No, and I would like them to do more to communicate
d) No, but I don’t need them to communicate this
e) Other

18) What would you like your bank to do more of when it comes to communicating the
benefits of open banking? (Select three)
a) Regular emails
b) Workshops
c) Use case demos
d) Phone call / online Q&A
e) Personalised report for me
f) Other
g) NA – I do not want my bank to do more

Chapter 5 - The cost of convenience

Example headlines:
● Just one in ten corporate treasurers cite cost as biggest inconvenience in payment
confirmation request
● EMEA corporate treasurers split on fintech’s ability to transform mass payment
processing

19) What do you think are the main benefits of real time payments for your company?
(Select three)
a) Certainty and predictability through accurate cashflow and positioning
b) Real time treasury
c) Able to make our payments more quickly
d) Able to receive our payments more quickly
e) More dynamic cash flow forecasting
f) Ability to apply and reconcile funds in real time
g) Ability to keep up with competitors
h) Other

20) i) Do you believe there should be a unified payment price for all transactions for all forms
of payment (e.g. ACH, BACS, Wire etc.)?
a) Yes
b) No

ii) If answers yes, what would a reasonable price point be, per transaction?
>open comments
Chapter 6 - Meeting the corporate treasurer
To build out into infographics etc.

21) Do you think your job has become more business-critical at corporates since the
financial crisis?
a) Yes
b) No
c) Not sure

22) Which elements of the skill set of the Corporate Treasurer will evolve over the next five
years? (Select three)
a) Data science
b) Technology
c) Economics
d) Human capital
e) Cyber security
f) Data permissions / privacy
g) Cloud management
h) Other
i) NA – the skill set won’t change

23) Do you think corporate treasurers will hold a seat on the Board at more companies in
five years, alongside the CFO?
a) Yes
b) No
c) Not sure

Thank you for participating in this interview.