Angela Creagmile

(289) 383 – 2703 angela.creagmile@hotmail.com

Highlights of Qualifications
 Highly organized
 Conveys excellent verbal and written communication skills when working with clients and
staff
 Demonstrated ability to use discretion when dealing with confidential client information
 Eager to learn
 Proven ability to work well in a team environment by assisting team members during peak
hours
 Well developed interpersonal skills
 Highly committed to excellent customer service as shown through my client reviews and
recommendations
 Proficient with Microsoft Word and Outlook
 Extensive experience with Point of Sale system

Education
Office Administration – Executive, Diploma Graduating June 2020
 Topics Studied include: Document Production, Office Professionalism, Technology and
Office Procedures, Financial Admin in the Office, Business Writing Strategies
 Achieved a GPA of 4.87 upon completion of my first semester, placing me on the honour roll

Hairstylist – Apprenticeship Graduated 2017

Career School of Hairstyling, Oshawa, ON

Relevant Experience
Shine Salon and Spa, Oshawa, ON May 2017 – December 2018
Administrative Assistant
 Answered telephone, email and social media correspondence (Facebook and Instagram)
 Scheduled consultations and service appointments
 Created and maintained personal client files that included information such as: contact
information, hair concerns, cost of previous services, colour formulas, application techniques
 Responsible for creation, maintenance and technical support for the client loyalty reward
program
 Monitored and maintained inventory, placing orders biweekly
 Reconciled salon daily sales
 Completed other tasks assigned by the owner
 Maintained cleanliness of salon
 Greeted clients as the entered the salon
Shoppers Drug Mart 2012 – 2016
Supervisor
 Lead a team of 12+ employees
 Provided excellent customer service, earning recognition through the stores “Extra Mile”
program
 Handled customer complaints with professionalism and assisted to the best of my abilities
 Responsible for the daily opening/closing of the store
 Produced nightly sales, till over and short and loss prevention reports
 Reconciled daily sales and OLG lottery reports, produced coin/ bill orders and made bank
runs to deposit cash or pick up a coin order
 Delegated tasks in order of priority to staff, which needed to be completed by the end of
the day
 Recruited clients to sign up for the Optimum Card to increase store sales
 Merchandised stock to increase store sales
 Answered customer service calls
 Addressed staff and public using a public address system

Additional Experience
Shine Salon and Spa, Oshawa, Ontario May 2017 – December 2018
Hairstylist

 Wash, cut, colour and styled client’s hair as they requested

 Provided in depth consultations to effectively achieve the clients desired results
 Counselled clients in proper haircare, and recommended products based on their needs
 Assist other stylists when they ran behind and during peak hours
 Attended classes to learn the most current trends and techniques
 Addressed all client complaints and concerns and offered appropriate solutions

Shoppers Drug Mart 2008 – 2016

Cashier

Vikki’s Hair Studio 2007 – 2008

Salon Assistant

Tim Hortons 2005 – 2007

Customer Service Representative

References available upon request