Академический Документы
Профессиональный Документы
Культура Документы
o one stop
o Multi drop
o Multi Pick
o Multi pick and rop.
ii. From distribution center (DC delivery)
II. Return to vendor (RTV)
i. To vendor
ii. To DC
III. Loss prevention arrangement preview.
i. store policies and procedures for security.
ii. Store policies and procedure for merchandise
IV. Floor and shelf management
i. Fixture display change process ( planogram change)
ii. Visual display change process( Fixture look and feel).
V. Customer returns process.
i. Store sales return
ii. Online sale return.
iii. catalogue sales return
iv. Return types.
v. within initial return policy
vi. Defected goods- under warranty
vii. Defected goods- within AMC
viii. Defected goods- Chargeable.
VI. Sales of service process
i. AMC
ii. Gift coupons
iii. promotion launch readiness
iv. Store opening process
v. store closing process
vi. SOP amendment request process.
vii. Inter store stock transfer process.
viii. Store promotion initiation process.
ix. Multi channel order management process
-online sales delivery
- catalogue sales delivery.
xi. Store discount process ( ticket level & SKU level) ( GV and coupons readiness process)
Day Six. : Arriving at the right image mix for a retail store
Day Seven. The six important retail elements that affect its image mix
Day Eight. : The meaning and significance of AIDCS - ‘All I Do Can Sell’
Day Nine. : The importance of analyzing a display on the basis Attention, Interest,
Desire and Convincing the customer
Day Thirteen. The brand experience, today and its customer – centric nature
Day Two. Brief overview of accounting – the tool to maintain business records
Day Three.Balance Sheet – Introduction and Analysis – developing a direct relationship with
each component of business with the larger picture of the organisation – Analysing Asset
Heavy v/s Asset Light models – Bought out Merchandise, Merchandise on Consignment
basis, Concessionaries
Day Four. Profit And Loss A/c – Introduction and Analysis – How value creation happens –
what matters and what not? – COGS, GRS
Day Five. Working Capital Management – A Critical understanding of the most important
factor in any retail enterprise – Asset Turnovers, Inventory Turnovers
Day Six. Ratio Analysis – Profit & Loss Ratios, Balance Sheet Ratios, Working Capital
Ratios and Retail Industry specific ratios – GMROF, GMROL, GMROI, Conversion
Rate, Average Transaction Size, Average Selling price