Arena Blanca Waterpark Resort Final Business Plan

Strictly Private & Confidential
© Arena Blanca Waterpark Resort 2019
ARENA BLANCA WATERPARK RESORT

BUSINESS PLAN
Prepared By:
Christine Anne J. Alemania
ElaizaRonquillo
Elton Millendez
Chester Saint Miana
Prepared for:
Ms. Irish P. Araña
Date Submitted: April 01,

2019
This document is the proprietary property of Arena Blanca Waterpark Resort.

Copying or otherwise disturbing the information contained herein is a breach of confidentaility
agreement.
Table of Contents
Table of Contents
Confidentiality Agreement
EXECUTIVE SUMMARY
INDUSTRY
Major Participants
Success Factors
Industry Trends
PRODUCT
Product Description
Reseacrh & Development
Financial Considerations
MARKET
Our Customers
The Market
SWOT Analysis
Company’s Competition
Marketing Startegy
OPERATIONS
Competitive Advantage
MANAGEMENT
Structure of Organization
Personnels
Outsiders in the Venture
FINANCE
APPENDICES
CURRICULUM VITAE

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Confidentiality Agreement
The undersigned reader acknowledges that the information
provided in this business plan is confidential; therefore, the reader
agrees not to disclosure it without the express written permission of
Arena Blanca Waterpark Resort.
It is acknowledged by the reader that information to be furnished
in this business plan is all respects confidential in nature, other than
information that is in the public domain through other means, and that
any disclosure or use of this confidential information by the reader may
cause serious harm or damage to Arena Blanca Waterpark Resort.
Upon request, this document is to be immediately returned to
_____________________________
Irish P. Araña
April 01, 2019
This is a business plan. It does not apply offering of securities
LOGO AND TAGLINE

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LOCATION

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VISION
We aspire to be acknowledge regionally and accepted globally as one of the
most well-known Waterpark Resort wherein we strive to deliver the highest service
standards under all circumstances at all times
To provide employment opportunities and to build long-life guest relationships

by delivering exquisite services and fulfilling their ultimate dream holidays.

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To be the tourists’ favorite Waterpark Resort not only in Glan but also
regionally and internationally with more improved quality services, facilities and
amenities.
MISSION
We are committed in providing and delivering outstanding services, enjoyable

recreation experiences and memorable vacation to new and returning guests by
exceeding more than their expectations of what we can offer. With its friendly staff,
the resort wants to make the guests feel as comfortable as their own home. And to
create world-class experiences with a Filipino touch.
OBJECTIVES
• To provide recreational attractions to encourage new and returning guests
• To provide areas for multiple age groups and activity levels (i.e. appropriate
activities for children, young adults, and seniors)
• To provide a high standard of services suitable for individuals seeking for

relaxation, comfortable and memorable experiences during their stay at
• To resolve Guest problems and never saying no without offering an

alternative
• To promote fair and harmonious relationship between guests, staffs and

employees.
• To use every customers feedback as a source of improvement
BACKGROUND
The name Arena Blanca Waterpark Resort is derived from the Spanish word
Arena which means “White” and Blanca which means “Sand”, since the beach of
the resort is composed of white sand.

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Somewhere in the province of Sarangani, there lies a structure so enduring

yet somewhat modernized, the waterpark resort set itself as an epitome – sort of
witnessing a transcendence between the old and new.
The theme of this resort is “Stuck between Past and Present” because it gives
you the feeling of being in between two era’s at once, in which the designs and
concepts of the facilities of the resort focuses in old yet modernized.
1. Executive Summary
Somewhere in the province of Sarangani, there lies a structure so

enduring yet somewhat modernized, the waterpark resort set itself as an
epitome – sort of witnessing a transcendence between the old and new. With
the ambiance of stuck between past and present that gives you the feeling of

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being in between two era’s at once, in which the designs and concepts of the
facilities of the resort focuses in old yet modernized.
Arena Blanca Waterpark Resort will be located in the beautiful land of

GlanSarangani Province, Barangay Lago. We would provide outstanding
services and security for our guests and safe working environment, training,
suitable salaries and other benefits for our employees. Our resort would be
environmentally friendly waterpark resort that offers more job opportunities
for the community. There will be incredible products, services and recreations
to be offered which includes Villas, Floating Cottages/Villas, Restaurants,
Recreational Activities and much more facilities that would provide
outstanding services for all our customers that will come and enjoy Arena
Blanca Waterpark Resort.
The Arena Blanca Waterpark Resort is open for all any ages, the
recreational activities that we will be offering to our guests will be suitable for
all ages in which it will attract the people in the local area along with visiting
tourists.Ou resort is competing against other local beach resorts, but also
against movie theatres, concerts, bars, restaurants, free parties and such. We
are competing for the disposable income and leisure time that our potential
customers would otherwise spend elsewhere.
Our Vision is to be acknowledge regionally and accepted globally as

one of the most well-known waterpark resort to deliver the highest standards
in which we can also provide employment opportunities and build long life
guest relationships. Since mostly of our guests will be from different places
and countries around the world, we are concern about the cultural differences
as our tagline talks about diversity, we will respect, accept and be
considerate with our guests. Our resort provide flexible services that
customers would satisfy, for instance, we will offer multicultural foods.
Our resort will thrive more in the Tourism and Hospitality Industry since
as years passed by it is becoming more in demand since a lot of people loves

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to travel and seek for adventures. And the resort will thrive based on the
marketing strategy provide by the business. We attract people or tourist by
being bold, giving guest a great experience, offering valuable seasonal sales
and promotions, be on social media, respond quickly and do alternative
solutions for every feedbacks if necessary. By having marketing strategy this
will definitely help our resort to gain more revenues.
2. Industry
The Tourism and Hospitality Industry in general, is one of the world’s

fastest-growing industry. The Arena Blanca Waterpark Resort is located in one of
the Barangays in GlanSarangani Province in which it is one of the place for
tourists’ destinations. As resorts have been seen as a place where people go to
relax and have fun, used for several events and occasions such as weddings,
business meetings, seminars and so on.

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Since there are lots of Beach Resorts here in GlanSarangani and some are
well-known beach resorts, but our resort will be the first Waterpark Resort here
in GlanSarangani Province. The Arena Blanca Waterpark Resort is open for all
any ages, the recreational activities that we will be offering to our guests will be
suitable for all ages in which it will attract the people in the local area along with
visiting tourists.
Arena Blanca Waterpark Resort is competing against other local beach

resorts, but also against movie theatres, concerts, bars, restaurants, free parties
and such. We are competing for the disposable income and leisure time that our
potential customers would otherwise spend elsewhere. We challenge to
encourage them to choose activities that we offer and to choose Arena Blanca
Waterpark Resort over smaller, less unique options. But our target market is not
limited to a certain group of people but for everyone looking for fun, adventures
or somewhere to relax and ease their stress. That is why we are located in
Barangay Lago, Glan Sarangani Province because the strategic location offers us
opportunities of being close to our target market.
Major participants
 Supplier:
We will make good relations with all of our suppliers to guarantee high
quality products and minimize delay or late supplies and especially eliminate
betrayal. We will buy high quality products, include our inventory and
furniture, from countries around the world but we will buy fresh seafood from
fishermen located near our resort.
 Employees:

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We will treat all of our employees fairly and motivate them to work
more by offering bonuses and other benefits plus training courses in order to
improve their work performances. Our employees must be over 18, given full
rights and privileges as well as offering suitable wages and responsibilities.
 Investor:
We will definitely be honest with them and we will not betray our
investors by given all sort of fake financial transactions include financial
reports, accounting analysis, and stock-price, share and so on. We will
cooperate together to expand our resort and discuss any problems together
to find solutions to it.
 Customers:
We will obey consumerism by using high quality products plus
providing excellent services to them and get rid of unfair pricing, especially
we will not practice collusion. Moreover, we will listen to their comments and
feedbacks and of course adjust changes if possible. Giving alternatives in
every problems and complaints, using their feedbacks as a source of
improvement.
 Environment:
One of our priority in operating this resort is to be environmental friendly.
We will have water purifier system to convert dirty or used water to clean
water before we flow it into the sea. Furthermore, instead of using electricity
supply always, our resort will equip with solar power to generate energy
throughout the resort. We will regulate daily waste-control throughout the
resort especially the beach.
Our Resort will also concern about global issues for sure because some
of our guests are from different countries around the world and somehow

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have different cultures as well as ways of living. First of all, we are also
concern about the cultural differences as our tagline talks about diversity, we
will respect, accept and be considerate with our guests. Our resort provide
flexible services that customers would satisfy, for instance, we will offer
multicultural foods.
Success Factors
 Customer Service :
Is an integral part of the guestexperience. Thus, our resort achieve a

critical success factor by ensuring the staff is knowledgeable, courteous and
capable of resolving any conflicts that arise. Providing quality service also
entails remembering the names and preferences of repeat visitors and giving
advice about attractions and surroundings.
 Product Diff erentiation :
Our resort thrives by offering guests a unique experience.
 Customer Insights and Going Online:
Customers are considered to be the King. Online review sites, travel

sites, the web presence of hotels and tourism directories along with
technological advancements have helped in better understanding of
customers.
 Mobile Devices, Apps, and the Internet:

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These are the key drivers helping our resort to be known and grow like
never before. We have an app for everything today and we have many apps
to aggregate all these apps. And, the smartphones. They are making
travelling and dining extremely easy along with the Internet as the
companion. Everything is available online that has changed the hospitality
industry of today.
 Keep an eye on those reviews:
In the world of digital marketing, it’s important to keep an eye on

upcoming trends and changes. It’s also necessary to monitor your
competitors’ progress. Use your networks to scoop the information regarding
their success factors and their challenges. Then, make sure you’re taking the
steps to thrive where they’re falling short. For tracking your own
performance, you can’t just rely on checkout feedback forms for reviews. Your
guests may have a bad experience to share and that’s the information
they’re going to share on social media or hospitality forums. Therefore, keep
yourself updated on any reviews posted about your hotel and try to respond
to an angry customer with a soft reply. Remember: Word of mouth is your
most powerful marketing tool.
 Communicate, communicate, and communicate:
Communication is the most crucial skill for employees. A satisfied

guest may share positive reviews with others, while one bad review by an
unsatisfied guest may scare off many potential customers. Good
communication means that you’re listening to your guests, understanding
their problems and valuing their feedback. Great communication from every
member on the team can easily impress a guest and turn them into a loyal
customer.
 Keep our guests safe:

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All sprinklers and smoke detectors are in working condition, hygiene

and cleanliness are maintained in the resort — especially in the kitchen —
swimming pools are cleaned regularly, room service is up to date, and guests
complaints are top priorities..
 Be Guest Focused:
The old adage says “the customer is always right.” This may not
necessarily be true, but in hospitality management you want to make sure
that things are just right for the customers. People come to our resort and
spend their disposable income in order to have an enjoyable experience—we
have to deliver this experience for our guests or you will not be in business
for long. It does not matter if you are the manger or the server; we have to
do our part to make the guests happy. If we are going to be successful in
hospitality industry, we have to be passionate about serving our guests and
giving them the best experience.
 Have a Can-Do Attitude:
In hospitality industry, no one can say, “That’s not my job!” If

something is causing a guest distress, we have to find a solution. That might
mean cleaning a dirty restroom or dealing with someone who is unhappy with
the quality of their food. Whatever it is, we have to be willing to go the extra
mile in order to make the guest happy. A positive “can-do” attitude will take
as a long way in the hospitality industry sector.
 Work Hard:
Keeping our guests happy means hard work to make sure that every
detail is perfect and everyone is having a great experience. The hospitality
industry is operations-intensive so you have to be a hands-on kind of person
to succeed. Making guests happy takes dedication, passion, and hard work.

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 Grace under Fire:
In the hospitality industry, there can be a lot of pressure. Resorts are

fast-paced environments that require quick thinking in order to make guests
happy. Successful people in the hospitality industry have grace under fire.
There may be a lot going on around, but you need to remain calm and be
graceful throughout everything that happens. Guests appreciate this kind of
behaviour.
 Mastery of Industry Knowledge:
Today, safety is more important than ever. We must have a thorough

knowledge of food safety and sanitation requirements to keep guests safe
during their stay. Being safe and sanitary is an important part of keeping
guests happy when you have a facility that a lot of people are using together.
Industry Trends
As people nowadays are seeking for new adventures to explore , our

resort come up with unique services and products that will keep the various
existing customers loyal to the resort and also attract potential customers as
well.
Our resort have come up with having mobile apps that will help our
guests quickly avail themselves of the various services offered by the resort
and know when new services have been introduced.
3. Product
Arena Blanca Waterpark Resort that intends to offer its guests several
services all aimed at generating fun and relaxation. Even though our core
service is to ensure that all our various customers can relax and have fun as
well, we intend to ensure that we create other multiple sources of income that
will also generate revenue for our resort.

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Although there are lots of Resorts in Glan Sarangani Province in which

guests can choose from. As people nowadays are seeking for relaxations and fun
in which all the competitive resorts do have this but we are proud to say that our
resort is unique because of the recreational activities and facilities that we will
be offering to our guests.
During pick seasons and holiday seasons we offer discounts and

promotions to guests like package promos for birthdays, weddings and other
occasions. Through advertisement in social media, technology gives us
opportunities to promote and advertise our resorts for people to be able to see
and know our resort.
Product Description
Our Services and Facilities:
 Multi-lingual staff
 Private dining options
 Destination assistance
 Dry cleaning/ pressing service
 Towel change by request
 Turn down service during the evening, upon request
 Catering and Private Function service
 Beach service
 Money: All major credit cards are accepted, Money exchange at reception,
nearest bank/Auto bank 7km
 Medical Services: 24hr Medical cover, Doctor on call (extra charge)
 Butler Service in Villas and Sea view Suites
 Welcome refreshments
 Free Wi-Fi Internet connection
 Room Service
 Dive and Watersport Centre (including Sailing, Snorkeling, Windsurfing,

Kayaks, and other water sport activities)

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 Water Park including swimming pools, lazy river, and other aquatic
activities
 Leisure Boats for hire
 SPA Center
 Sport Centre volleyball, table tennis
 Fitness Centre with Aerobics Studio
 Kids Club
 Business Centre
 Beauty Salon
 Meeting & Conference facilities
 Wi-Fi Internet Access
 Retail area including Sundries, Gift Shop, Arts & Crafts Shop
 Laundry Services
 Tour Information Desk
 Daily Newspaper
 Swimming pools
 Restaurants
 Bar and KTV Lounge
 Conference Facilities

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 Smoking Areas
 Beach
 Cottages
 Floating Bar & Restaurants
To make our Waterpark Resort perfect and complete we provide

recreational activities to our guests for them to enjoy and have fun with their
stay in the resort. What makes us unique in other resorts here in Glan
Sarangani Province is that we have recreational activities.
Features:
 Bowl Ride
 Funnel Ride
 Speed Slide
 Mat Racing Slide
 Lazing River
 Tidal Wave Bay
Research and Development
 Future Developments
 We will expand more, build more recreational activities and

outstanding services a tourist’s from other country will increase.
 Creating new worlds for guests to experience.
 We will focus more on our guests.

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The use of technology to speed operations and gather detailed customer

information. The wide range of innovations will continue to assist our resort in
keeping up with our competitors. Understanding the influence of technology both
good and bad. We need to adapt due to the fact that technology is improving and
expanding daily in attempt to make things easier.
Financial Considerations
Arena Blanca Waterpark Resort will be acquired via a business grant with the
new owner supplying and initial investment of 10% down. We are assuming an
initial capital start- up, for operating expenses which we have already contributed.
We estimate average monthly fixed costs, including operating expenses, as

presented in the Financial Plan chapter below. Our peak and off season traffic is
fairly consistent and will not have a major impact on the monthly earnings as long
as we maintain a 60% occupancy rate. As Arena Blanca Waterpark Resort build its
market position among local patrons, we anticipate that off-seasons revenues will
be enough to break even during that season.

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4. Market
Our Customers
The Arena Blanca Waterpark Resort is open for all any ages, the
recreational activities that we will be offering to our guests will be suitable for
all ages in which it will attract the people in the local area along with visiting
tourists.
Our potential customer will be on GlanSarangani Province, not only this

area but also other local places, regionally, nationally, internationally and
globally open for all people to come and enjoy our resort.
The Market
Arena Blanca Waterpark Resort target market strategy is based on

becoming a destination of choice for people searching for adventure, fun and
relaxation. The target market that we are going to pursue are people or
families looking for a vacation destination, honeymooners, family reunions
and etc.
SWOT Analysis

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The following analysis highlights the internal strengths and

weaknesses of our organization and the opportunities and threats facing our
resort in our external environment. We must work to improve our areas of
weakness.
 Strengths
 Strategy: strong differentiation strategy.

 Skills: diverse range of service skills within management and staff.
 Style: strong, participative culture.
 Staff: specialized and experienced staff that is motivated and highly
skilled. A well trained team who are proud of their hotel and respect
and promote the brand values.
 Shared Values: clear and well communicated.
 Reputation: a strong reputation within the local market and
corporate and travel trade markets for reliability, exemplary service
and quality.
 Weaknesses
 Strategy: differentiation strategy needs to be more clearly

communicated externally, within local and national markets.
 Systems: formal systems result from the detail oriented work and
environment. Interdepartmental communications could be
improved.
 Staff: seasonal turnover requires ongoing training and orientation of
new staff.
 Facilities: certain rooms require renovation and upgrade as regards
technical equipment, such as high speed Internet access and laptop
links.

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 Opportunities
 Market: high growth since a huge influx of tourist.

 Competitors: no direct competition exists at present in local
 Suppliers: strong, long-term relationships established with
suppliers.
 Threats
 Market Entry: potential for a competitive, global brand to enter the

market with a similar product.
Company’s Competition
Our company competes in the same industry and also out of the industry like
famous spots in the country, adventurous actions, etc. Our similarities to other
companies are accommodations and services such as tours, adventures, sports,
room rates, room types, etc. Our marketing strategies are our facilities,
accommodations, and especially our service to the guests.
For new competitors to enter the market, we will give them our best to make
them specify the main point of our strategies that makes us successful in this
industry. There is always a space for improvements and we continuously learn and
develop ourselves to reach our services similar or ahead to the competitors
nationwide and worldwide.
Marketing Strategy

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Our marketing strategy’s objective is to communicate the unique set of

services that we offer to our guests. Our marketing strategy will allow us to
communicate our objectives, develop close working relationships with our
customers, employees and suppliers and to identify the needs of our guests in an
effective manner. Continued differentiation and growth are two goals we have set
for ourselves. Growth will take place by targeting Foreign and local tourist.
Our marketing strategy is to focus customers’ attention on the high quality of

the services we offer. Within this strategy are three main points aimed at different
market segments.
We will provide:
 The Best facilities
 Personalized Services
 Unique and innovative Amenities
5. Operations
Competitive Advantage
Arena Blanca Water Park Resort is open 24hrs. A week. And our
Recreational Activities will open at 8am and will closed at 6pm. We also have
designated parking areas for our guests to avoid traffics and accidents.
Arena Blanca Waterpark Resort will have the following competitive

advantages:
 The location
Being located in an area in which it is famous for tourist destinations,

it’s a great way to increase our number of guests. The natural wealth and
beauty of the site are perfect to conduct a rich and relaxing vacation in
nature with your family, friends and colleagues.

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 High-quality and modern infrastructure
Arena Blanca Waterpark Resort spends careful selection of suppliers

and contractors in the construction and launch of our Resort, as well as
quality control of the project, in order to guarantee the comfort and safety of
the people.
 Rich in recreational activities
Arena Waterpark Resort will have all the necessary conditions for a
comfortable, rich, exciting recreation in harmony with nature for children and
adults for every taste, for those wishing to relax and for outdoor enthusiasts.
 Flexible marketing policy
Arena Blanca Waterpark Resort concept is designed for people with

different levels of income and preferences, so our resort follows flexible
marketing strategy, offering modern, comfortable villas for accommodation at
reasonable prices. Our resort can offer our guests a choice of accommodation in
a floating villas or near the beach. Prices for accommodation in our resort will be
adjusted to seasonal demand. Using a system of discounts, bonuses, promotions,
and other methods to increase sales will allow to attract guests.
 Service
It is one of our responsibilities to give our guest an outstanding services

that will make them comfortable and satisfied during their stay at our resort.
 Employees

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Our employees will have variety of skills that they will bring to the
workplace. Some of them have a lot of experiences that our resort needed and
also the employees that do not have experiences, so we will organize on-the-job
training for them. Because our resort need to provide outstanding services to our
guests, that is why training is an important course for our workplace. Our resort
has training manager who will be responsible for training new employees, so we
will let the new employees work 3 months for training with suitable salary as
their working.
Our resort came up with certain competitive strategies that will allow us to
compete against already established beach resort in our location. One competitive
strategy we intend to have is to ensure that we offer unique services that will keep
our customers hooked. We also intend to hire experienced and competent hands
that will ensure that they grow the business to an enviable standard that will allow
us achieve our goals and objectives. Lastly, we intend to ensure that our employees
are well taken care of, such as having a good pay and welfare packages. This will
keep them highly motivated and will ensure that their productivity rate is high.
The operational plans of our resort will address the following issues:
 Gate entrance and exit controls
 Ticket sales
 Cashier training and responsibility
 Cash controls

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6. Management
Structure of Organization
Responsibilities are distributed in the way of doing their respective

works. The employees or staffs is trusted in this sector because they are the
one who will hold or maintenance in their own perspective tasks do be done.
By doing its own work is an act of distributing responsibilities in the
organization.
The management is not a one-man show. It is not a one-man show

because the organization has a good teamwork and it does not show’s only
one man to do the task but a one team who will work together to make the
task to be done.
The additions to management that are anticipated are the paper works
or transactions to the suppliers that should be done as soon as possible. This

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are the important anticipated works because it is hard when the word
available turns into out of stock.
Personnels
The key managers in the organization are the following:
 Front liners - Front liners are the one who will entertaining and welcoming
guests and also for the further information.
 Housekeeping Department - Housekeeping Department will make you feel at

home to make your stay enjoyable and memorable.
 Food and Beverage Department – Food and Beverage department will make
your appetite fulfil those empty stomachs.
 Safety and Security Department – Life Guard is also one of the key managers
because they are the one who guard and save lives in our waterpark
attraction.
Outsiders in the venture
There are outsiders involved in the venture but these outsiders are
friendly known. These outsiders are our suppliers. The skills that they bring to
the organization are the power of deliverance to the supplies needed and the
friendly connection between our organization and the suppliers.
The company relies on professional lawyers and accountants. The

organization rely on professional lawyers to make sure that our establishment is
fully registered in the hotel industry before building our establishment. The
organization also rely on professional accountants to ensure the financial
statements of the organization. It is also to prevent theft.

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7. Finance
In starting our Resort we have a capital for this to be able to build the
resort. Since the type of ownership that we have is partnership, the capital is
divided by the two owners of the resort. The expenses in building our waterpark
resort are the Land, Buildings and Infrastructures, furniture’s, equipment’s, labor
expense, food expense , food and beverage expenses and other expenses that
we needed in implementing the Resort.
For the first five years our projected income in our resort is 20% of the
initial income. It is because we can’t say that our income for the first five years is
100% full. Put in mind that in building this Resort we have the capital, expense
and liabilities that should be paid by the owner of the Resort. We assume to have
enough revenues rather than our expenses and we continue to improve our
marketing strategy to earn more income in the future.

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Our resort will thrive more in the Tourism and Hospitality Industry since as
years passed by it is becoming more in demand since a lot of people loves to
travel and seek for adventures. However, there is no guarantee that businesses
will remain at the top. The economy, societal trends and transportation
fluctuations have a big impact in where people will or will not choose to go for
this year’s travel season. And the resort will thrive based on the marketing
strategy provide by the business. We attract people or tourist by being bold,
giving guest a great experience, offering valuable seasonal sales and
promotions, be on social media, respond quickly and do alternative solutions for
every feedbacks if necessary. By having marketing strategy this will definitely
help our resort to gain more revenues.

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Appendice
s
ORGANIZATIONAL CHART

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Christine Anne J.
Alemania
General Manager
Elaiza Ronquillo
Assistant Manager
Food and Beverage Housekeeping Engineering

Manager Manager Manager
Chester Saint Miana Jemelyn Sigarra Elton Millendez
Finance Manager
Ivan Kirk Pineda

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Christine Anne J. Alemania

Zone 7 Bula, General Santos City
09174939098
christineanne.alemania@gmail.com
PERSONAL INFORMATION:
 Birthday : December 24, 1998
 Age : 20 years old
 Height : 5’2
 Weight : 47
 Citizenship : Filipino
 Status : Single
 Religion : Catholic
 Place of Birth : General Santos City
 Father’s Name : Rene M. Alemania
 Mother’s Name : Maria Fe J. Alemania
EDUCATION:
Tertiary STI College General Santos City
BS in Hotel and Restaurant Management
S.Y 2018-2019 - PRESENT
Secondary Bula National School of Fisheries
High School Diploma
Primary Jose DivinaGracia Elementary School
PERSONAL BACKGROUND:
 Excellent communication skills

 Computer Literate
 Knowledgeable on Food & Beverage set-up and Services
 Knowledgeable on Housekeeping Services
 High sense of personal responsibility in achieving success.
 Willing to undergo training.
 Great attention to detail along with ability to follow given instructions.
 Ability to work efficiently as part of a team as well as individually with minimal
supervision
Elton Jay E. Millendez

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Gensanville Subd. Blk 13 Lot 12 Brgy. Bula,

General Santos City
09461939589
Elton_millendez@yahoo.com
PERSONAL INFORMATION:
 Birthday : September 23, 1998
 Age : 20 years old
 Height : 5’8
 Weight : 82 kg
 Citizenship : Filipino
 Status : Single
 Religion : Roman Catholic
 Place of Birth : Glan Sarangani Province
EDUCATION:
Tertiary STI College General Santos City
BS in Hotel and Restaurant Management
S.Y 2018-2019 - PRESENT
Secondary Stratford Integrated School
SY: 2011-2015
Primary Dadiangas West Elementary School
Work Experience:
 Classic Savory Server (OJT)
SM Mall GSC 2017
 On Call Waiter
Mcninz Catering Services 2018
SKILLS:
Oriented in Microsoft Office Application such as :
 Microsoft Office Word

 Microsoft Office Excel
 Microsoft Office Powerpoint

agreement.
Chester Saint Ilustrisimo Miana

Blk. 29 Lot 7 Phase2B Doña Soledad Subdivision,
Labangal, General Santos City
Contact No: 09669246557
Email:chester_927@yahoo.com.ph
PERSONAL DATA:
Date of birth: May 14, 1998 Language: Cebuano, Tagalog, English
Age: 20 Civil Status: Single
Place of birth: Polomolok, South Cotabato Father's name: Rene Almirante Miana
Height: 5'5 Occupation: Government Employee
Weight: 62lbs Mother's name: Margiemel Ilustrisimo Miana
Religion: Roman Catholic Occupation: Staff Nurse
EDUCATION:
TERTIARY
 2016-2019 STI College Gensan Inc.
3rd year (Ongoing)

Bachelor of Science in Hotel and Restaurant Management
 2015-2016 Notre Dame of Dadiangas University
1st year (Shifted)

Bachelor of Science in Electronics and Communication Engineering
SECONDARY
 2012 – 2015 Notre Dame of Dadiangas University IBED Espina Campus
ELEMENTARY
 2006-2012 General Santos City SPED Integrated School
WORK EXPERIENCE:
 Wedding Photographer
SKILLS:
 Photography
 Verbal Communication
 Housekeeping

agreement.
Computer
Elaiza M. Ronquillo
Balite Lagao, Guijo St. General Santos City
Phone #: 09262785565
Email: aziale27@gmail.com
EDUCATION:
College
2015-Present STI COLLEGE General Santos City
High school
2014-2015 Holy Trinity College
Elementary
2009-2010 Jose C. Catholico Sr. Elementary School
ACHIEVEMENTS:
 Food and Beverage NCII Passer
 Housekeeping NCII Passer
 Point of Sale (POS) Examination Passer
 Property Management System (PMS) Examination Passer
On-The-Job Training:
APRIL TO JUNE 2018 Sarangani Highlands Garden and Resort
QUALIFICATION:
 Exceptionally versatile and adoptability
 Dedicated and hardworking individual
 Exposed and interacted with a wide variety of personality

agreement.

Arena Blanca Waterpark Resort Final Business Plan

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Strictly Private & Confidential

© Arena Blanca Waterpark Resort 2019

ARENA BLANCA WATERPARK RESORT

Date Submitted: April 01,

This document is the proprietary property of Arena Blanca Waterpark Resort.

This document is the proprietary property of Arena Blanca Waterpark Resort.

The undersigned reader acknowledges that the information

provided in this business plan is confidential; therefore, the reader

agrees not to disclosure it without the express written permission of

Arena Blanca Waterpark Resort.

It is acknowledged by the reader that information to be furnished

in this business plan is all respects confidential in nature, other than

any disclosure or use of this confidential information by the reader may

cause serious harm or damage to Arena Blanca Waterpark Resort.

Upon request, this document is to be immediately returned to

Arena Blanca Waterpark Resort.

April 01, 2019

This is a business plan. It does not apply offering of securities

LOGO AND TAGLINE

This document is the proprietary property of Arena Blanca Waterpark Resort.

This document is the proprietary property of Arena Blanca Waterpark Resort.

This document is the proprietary property of Arena Blanca Waterpark Resort.

To provide employment opportunities and to build long-life guest relationships

This document is the proprietary property of Arena Blanca Waterpark Resort.

We are committed in providing and delivering outstanding services, enjoyable

• To provide recreational attractions to encourage new and returning guests

• To provide a high standard of services suitable for individuals seeking for

• To resolve Guest problems and never saying no without offering an

• To promote fair and harmonious relationship between guests, staffs and

• To use every customers feedback as a source of improvement

This document is the proprietary property of Arena Blanca Waterpark Resort.

Somewhere in the province of Sarangani, there lies a structure so enduring

Somewhere in the province of Sarangani, there lies a structure so

This document is the proprietary property of Arena Blanca Waterpark Resort.

Arena Blanca Waterpark Resort will be located in the beautiful land of

Our Vision is to be acknowledge regionally and accepted globally as

This document is the proprietary property of Arena Blanca Waterpark Resort.

The Tourism and Hospitality Industry in general, is one of the world’s

This document is the proprietary property of Arena Blanca Waterpark Resort.

Arena Blanca Waterpark Resort is competing against other local beach

This document is the proprietary property of Arena Blanca Waterpark Resort.

This document is the proprietary property of Arena Blanca Waterpark Resort.

Is an integral part of the guestexperience. Thus, our resort achieve a

 Product Diff erentiation :

Our resort thrives by offering guests a unique experience.

 Customer Insights and Going Online:

Customers are considered to be the King. Online review sites, travel

 Mobile Devices, Apps, and the Internet:

This document is the proprietary property of Arena Blanca Waterpark Resort.

 Keep an eye on those reviews:

In the world of digital marketing, it’s important to keep an eye on

 Communicate, communicate, and communicate:

Communication is the most crucial skill for employees. A satisfied

 Keep our guests safe:

This document is the proprietary property of Arena Blanca Waterpark Resort.

All sprinklers and smoke detectors are in working condition, hygiene

 Have a Can-Do Attitude:

In hospitality industry, no one can say, “That’s not my job!” If

This document is the proprietary property of Arena Blanca Waterpark Resort.

 Grace under Fire:

In the hospitality industry, there can be a lot of pressure. Resorts are

 Mastery of Industry Knowledge:

Today, safety is more important than ever. We must have a thorough

As people nowadays are seeking for new adventures to explore , our