Surveillance Audit and

Certification Audit of ISO

9001:2015 at National Agency
of Drug and Food Control
Entry Meeting, Jakarta, 1 August 2019
BPOM-TUV Rheinland
Our Vision

»To be the world’s best sustainable

and independent service provider for
testing, inspection, certification,
consulting and training.«

Corporate Presetation 2019

1872 1904 1908 1955 2001 2009 2012 2014 2017
Founded to ensure First vehicle inspection First elevator First product First internet-based Global market New test mark with QR One of the biggest Center of Excellence
the safety of inspection certification certification database leader in photovoltaic code for fast research independent service Wireless Internet of
manufacturing plants certification and more providers for ICT Things
transparency security (IoT)

Milestones of a long tradition

TÜV Rheinland – originator of many TIC services

Corporate Presetation 2019

We ensure quality & safety 6 Business Streams 27 Business Fields

INDUSTRIAL SERVICES MOBILITY PRODUCTS ACADEMY & LIFE CARE DIGITAL SYSTEMS
 Pressure Equipment  Periodical Technical  Softlines  Occupational Health & Safety TRANSFORMATION  Certification of
 Lifting Equipment & Machinery Inspection  Hardlines  Training & & CYBERSECURITY Management Systems
 Electrical Engineering &  Driver’s License  Electrical HR Development  Cybersecurity  Customized Services
Automation  Car Services & Appraisal  Commercial  Labour Market Services &  Digital Transformation  Government Inspections &
 Industrial Inspection  Engineering & Type Private Schools International Trade
 Medical
 Infrastructure & Approval
 Solar
Civil Engineering  Rail
 Energy & Environment
 Project Management
 Materials Testing & NDT

Corporate Presetation 2019

700 Elevator inspections/day 10 Mill. vehicle inspections/year 12,000 Learning opportunities/year

Testing, inspecting, certifying, consulting, training:

In the TIC market, we operate as a worldwide active partner.

Corporate Presetation 2019

Testmark and Certipedia – Building trust and credibility

Create greater clarity for companies, TEST MARK CERTIPEDIA

retailers and consumers. Around the world,
systematic and convincing.
 Every test mark carries an individual ID number
and a QR code. Consumers can view the
contents of test certificates online by entering the
ID number, QR code or by carrying out a
keyword search.
 The Certipedia database has over 350,000
entries. A comprehensible summary of the criteria
used in the test is displayed next to the test
mark.

6 31.07.2019 Corporate Presetation

Presentation2019
2019
Figures 2018

1,998 REVENUE IN € MILLIONS

Revenue Germany/International (in € millions) Revenue per Business Stream (in %)

6
10 25

2018 1,109 889 1,998

■ Products
11 ■ Industrial Services
■ Mobility
■ Academy & Life Care
2017 1,077 895 1,972 ■ Systems
■ Digital Transformation
GERMANY INTERNATIONAL & Cybersecurity
24
24

Consolidated data (according to IFRS) Unconsolidated data

Corporate Presetation 2019

Corporate Value
INTEGRITY EXCELLENCE CUSTOMER ORIENTATION PERFORMANCE AGILITY
We are incorruptible and We achieve excellence in all We put the needs of our We are performance oriented We are agile, flexible, and
act with fairness. our processes and products. customers first. and accept responsibility. responsive in a changing
world.

Corporate Presetation 2019

20,450
GERMANY INTERNATIONAL

EMPLOYEES
2018 20,450
Hand in hand with specialists, auditors, examiners, 8,795 11,665
engineers – the qualifications of our employees are as
diverse as our tasks.
2017 19,924

8,504 11,420

Corporate Presetation 2019

German at heart – 56 COUNTRIES >500 LOCATIONS

global in mind. 600 ACCREDITATIONS 227 LABORATORIES

80 countries/accreditations by
authorities for Market Access Service

Corporate Presetation 2019

International Presence
Regions/Countries

GERMANY EUROPE ASIA, PACIFIC AMERICA INDIA, MIDDLE EAST, AFRICA

Active since 1872 Active since 1970 Active since 1978 Active since 1983 Active since 2010
TEST FACILITIES  Austria  Australia  Argentina  Algeria
About 220 car inspection  Belgium  Greater China  Armenia
centers in all federal states  Brazil
 Bulgaria  Mainland China  Canada  Bangladesh
 Czech Republic  Taiwan  Chile  Egypt
 France  Indonesia  Colombia  India
 Hungary  Japan  Mexico  Kuwait
 Italy  Kazakhstan  Peru  Lebanon
 Latvia  Malaysia  USA  Morocco
 Luxembourg  Philippines  Oman
 Netherlands  Singapore  Qatar
 Poland  South Korea CAR INSPECTION CENTERS  Saudi Arabia
 Portugal  Thailand In Chile (18)  South Africa
 Romania  Vietnam  Tunisia
 Russian Federation  Turkey
 Serbia  United Arab Emirates
 Slovakia
 Spain
 Sweden
 Switzerland
 United Kingdom
Statistics in 2019

Corporate Presetation 2019

TÜV Rheinland Indonesia
Founded in 1996, TÜV Rheinland Indonesia has more than 1,700 customers in a wide variety of important sectors with an international and
local accreditation. Today we have locations throughout the country, from Jakarta to Medan, Surabaya, Bali, Batam, Bandung, Balikpapan
and Yogyakarta. With more than 170 experts, we help manufacturers ensure quality, safety and efficiency.

12 31.07.2019 Corporate Presetation

Presentation2019
2019
1980 1996 1998 2009 2010 2012 2014 2016 2017
1st Project : Technical Founded TÜV Launch homologation Receive Accreditation Accredited for VLK, Launch Electrical and Accredited for RSPO, Launch Tire Testing Appointed by Ministry
Assistance International Indonesia business for Product Cert. PHPL, HACCP Certify Wheel Testing Star Rating Hotel Laboratory of Industry for Toys
(LsPro) for ISO 9001, 14001, Laboratory Testing Laboratory

Milestones of a long tradition

TÜV Rheinland Indonesia – originator of many TIC services

Corporate Presetation 2019

 Medan
Branch Office

Batam Balikpapan
Branch Office Branch Office

Bandung
Branch Office
Jakarta Surabaya
Head Office Branch Office
Electrical & Toys Laboratory
Wheel & Tyre Laboratory
Yogyakarta
Branch Office Bali
Branch Office

At Home in 1 HEAD OFFICE 7 BRANCH OFFICE 4 LABORATORIES

All over Indonesia

Corporate Presetation 2019

Figures 2018

10,6 REVENUE IN € MILLIONS

Revenue Germany/International (in € millions) Revenue per Business Stream (in %)

3
21

2018 6,8 3,7

■ Products
45
■ Industrial Services
■ Mobility
■ Academy & Life Care
2017 6 3
24 ■ Systems
■ Digital Transformation
HEAD OFFICE BRANCH OFFICE & Cybersecurity

5 14
Consolidated data (according to IFRS) Unconsolidated data

Corporate Presetation 2019

Struktur Organisasi

Corporate Presetation 2019

Safety. Guaranteed by our accreditations.
Accredited certification body for international and national standards.

Corporate Presetation 2019

193
HEAD OFFICE BRANCH
EMPLOYEES
2018 193
Hand in hand with specialists, auditors, examiners, 158 35
engineers – the qualifications of our employees are as
diverse as our tasks.
2017 187
148 39

Corporate Presetation 2019

Industrial Services
Multi-disciplinary expertise for worldwide
industry challenges

Corporate Presetation 2019

Industrial Services
Key facts

1,3 SALES IN € M. 12 % OF TOTAL SALES 2,000 INSPECTIONS PER MONTH

BUSINESS FIELDS FOCUS INDUSTRIES GOOD TO KNOW

 Pressure Equipment  Industrial components (pressure
 Testing technical installations was one of TÜV
equipment, elevators, conveyors &
 Lifting Equipment & Machinery Rheinland’s first services, and remains at the core of
machinery,
 Electrical Engineering & Automation electrical & automation systems) our activities to this day
 Industrial Inspection  Energy & process industry (power plants,  The knowledge and the work of our experts have
 Infrastructure & renewable energy, oil & gas) developed with the state of technology to provide
Civil Engineering  Infrastructure (buildings, traffic safe and secure solutions in a changing and
 Energy & Environment infrastructure: roads, bridges, railways) connected world
 Project Management  Integrated services combining testing, inspection and
 Materials Testing & NDT certification with innovative business solutions based
on the complete product and asset lifecycle

Statistics in 2018: unconsolidated data

Corporate Presetation 2019

Mobility
We enable our customers to make mobility
smarter, safer and cleaner.

Corporate Presetation 2019

Mobility
Key facts

1,4 SALES IN € M. 14 % OF TOTAL SALES 576 NO. OF SNI CERTIFICATE

RELEASED

BUSINESS FIELDS FOCUS INDUSTRIES GOOD TO KNOW

 Periodical Technical Inspection
 Driver’s License
 Car Services & Appraisal
 Engineering & Type Approval
 Rail
Statistics in 2018: unconsolidated data
 Automotive
 More than 10 million car inspections per year
 Insurance (high customer satisfaction and recommendation
 Fleets readiness)
 Public Transport  SNI on Automotive Scope with Lab
 Infrastructure  Excellently serving b2b and b2c customers on all
continents
 Global network and know-how regarding
international market entries
 Enabling automated and autonomous driving
 Longtime partner for innovation in Mobility
 More than 400 railway experts worldwide
(infrastructure, rolling stock and operations)

Corporate Presetation 2019

 TIRE TESTING CAPABILITES : WHEEL TESTING CAPABILITES :
 Dimension  Rim rolling test
Automotive Testing  Tired wear indicator  Impact test
Laboratories  Bead unseating  Dimension
 Breaking energy  Bending fatigue test
 Endurance  Corrosion evaluation
 Low inflation pressure  Dye penetration test
 High speed

Corporate Presetation 2019

Products
Whenever you need to create better
conditions for greater safety and quality

Corporate Presetation 2019

Products
Key facts

2,2 SALES IN € M. 21 % OF TOTAL SALES 1.5K NO. OF SNI CERTIFICATE

ISSUANCE

BUSINESS FIELDS FOCUS INDUSTRIES GOOD TO KNOW

 Softlines  Retailers
 198 laboratories
 Hardlines  Manufacturers
 Safety and trust with our unique test marks
 Electrical  Suppliers
 Quality & safety throughout the entire product lifecycle
 Commercial  Investors
 One-stop shop for testing and services
 Medical  Buyers
 Further topics:
 Solar  Operators
 Market Access Services
 “Internet of Things” with wireless testing
 Sustainability, DETOX
 Food contact material
 Energy storage

Statistics in 2018: unconsolidated data

Corporate Presetation 2019

Ensure your product, develop your market
Our expert teams draw on a wealth of experience in almost every product sector. We can tell you immediately
which certificates and tests your goods, products and services need for Indonesia market ‘SNI Approval’ and
any target country.

P.01 SOFTLINES
Food, textiles, shoes,
toys and cosmetics.
P.02 HARDLINES P.03 ELECTRICAL P04. COMMERCIAL P.05 MEDICAL P.06 SOLAR & FUEL
CELL TECHNOLOGY
Household appliances, All durables with power Testing of single Services for in-vitro-
furniture and non- supply. components, technical diagnostics medical TÜV Testing the quality,
electrical tools. equipment and electrical devices (IVD) and active efficiency, durability and
parts. and non-active medical safety of solar power
products. systems

! TÜV Rheinland indonesia as LSPRO-026-IDN and testing laboratories offer a wide range of support, evaluating testing and SNI
safety approval certification in 104 separate product categories

Corporate Presetation 2019

 ELECTRICAL TESTING CAPABILITES :
 Product construction check
Electrical & Toys  Environment and performance test
Testing Laboratory  Heating, fire, and tracking test
 Electrical and mechanical test
 Degree of protection (IP) Test
 Component measurement and others
Corporate Presetation 2019
TOYS TESTING CAPABILITES :
 Small part test
 Sharp edge test
 Determination of temperature increase test
 Free-wheeling facility and brake performance test
 Drop test
 Flammability test and others
Academy & Life Care
Motivated, qualified, healthy and safe at work

Corporate Presetation 2019

Academy & Life Care
Key facts

0,6 SALES IN € M. 5 % OF TOTAL SALES 2,500 NO. OF PERSONNEL

CERTIFICATE RELEASED

BUSINESS FIELDS GOOD TO KNOW

 Occupational Health & Safety
 Tailor-made solutions for healthy, safe work
 Training Solutions & Personal places and efficient workforces
Development
 Around 250,000 occupational health
 Labour Market Services & Private
examinations and fitness examinations annually
Schools
 Holistic learning solution provider with
standardized and customized seminars and
personal development concepts, digital learning
technologies, technical vocational training
courses and personnel certification
 More than 300,000 participants per year
at over 30,000 training and further
education events
 One of the largest training institutions for
people to become specialists in occupational
medicine and for qualifications in professional
welding in Germany
 The promotion of employability in times
of digital transformation and
demographic change

Statistics in 2018: unconsolidated data

Corporate Presetation 2019

Digital Transformation & Cybersecurity
To enable digital transformation and keep digital lives
safe, secure and private.

Corporate Presetation 2019

Digital Transformation & Cybersecurity
Key facts

0,4 SALES IN € M. 3 % OF TOTAL SALES 600 SPECIALISTS

BUSINESS FIELDS GOOD TO KNOW CYBERSECURITY GOOD TO KNOW DIGITAL TRANSFORMATION

 Cybersecurity
 Leading independent service provider for
 Digital Transformation cybersecurity in Germany
 Consulting and solution competence in holistic
information security - from control level to data
center, including operational support services.
 Excellent technological expertise, comprehensive
industry know-how, strategic partnerships with
market leaders
 Leading internationally independent service
provider together with our sister companies
OpenSky and 2MC
 Comprehensive expertise in all facets of
digitization - Smart Data, Critical Infrastructures,
Connected Solutions
 We advise network operators on the planning,
construction and maintenance of
telecommunications infrastructures
 High sustainability and effectiveness through
competent management system consulting for
holistic corporate management
 Supporting public institutions in the field of
research and innovation

Statistics in 2018: unconsolidated data

Corporate Presetation 2019

Systems
We audit and certify management systems, processes and entire
companies. Our “government inspections” enable market access
to selected emerging access to selected emerging countries.
Corporate Presetation 2019
Systems
Key facts

4,8 SALES IN € M. 48 % OF TOTAL SALES >4,000 RESPECTIVE CLIENTS

BUSINESS FIELDS GOOD TO KNOW

 Certification of Management Systems
 Worldwide network of highly qualified specialists
 Customer-specific audits
 Accreditations for all relevant norms and
 Government Inspections and standards: international standards,
International Trade
local certifications and approvals
 Audit and inspection services according to
individual customer, industry or
TÜV Rheinland standards
 Expert for supply chain audits to build a more
responsible future for all branches of industry
 Pre-shipment inspections for emerging
countries and coordination of international
market authorisations
 Commercial inspections for international
trading partners and a wide range of products
 Customer-oriented: comprehensive and
demand-specific certification concepts
to maximize synergies

Statistics in 2018: unconsolidated data

Corporate Presetation 2019

Certification of Management System
An integrated Solution Approach

QUALITY MANAGEMENT ENERGY & ENVIRONMENT SUSTAINABILITY & CSR CUSTOMIZED SERVICES
 ISO 9001  ISO 50001  SA 8000  2nd party audit
 IATF 16949  ISO 14001  BSCI  Supplier audit
 EN/AS 9100 ff  SMETA  Mystery check
 RBA  Work contract audit

INFORMATION SECURITY & IT FOOD TOURISM FOREST & AGRICULTURE

QUALITY  GMP+
 ISO 22000  Hotel star rating
 FSC-COC  COC – LEI
 ISO 27001  IFS standards
 FSSC 22000  Certified service quality for
 PHPL  RSPO
 ISO 20000  BRC Tourism Industry
 HACCP  ISCC  ISPO
 Business continuity
management  SVLK  ISCC

HEALTH AND SAFETY

 ISO 45001
 SMK3

Corporate Presetation 2019

Certification Process and Time Line

Pre Audit 1st and 2nd Stage of 1st and 2nd Surveillance
Certificate Issuance Recertification Audit
(Optional) Certification Audit Audit

Upon Client Request ± 6 Months (max.) 3 months (max) 2nd and 3rd Year 4th Year

Description Description Description Description Description

Document Review Onsite Audit Certificate valid Onsite Audit Recertification audit
is one time only
Onsite Audit Evaluation of MS for 3 years subject Evaluation of MS
to annual Certificate Issuance
Finding Finding Finding
surveillance audit 1st Surveillance
Correction & Correction & Correction &
Corrective Action 2nd Surveillance
Corrective Action Corrective Action
Reporting
Reporting Reporting

35 31.07.2019 Corporate Presentation - Business Stream System_1

Deliverables

Test Mark –
Audit report Certificates
TUV Rheinland Certipedia

 Softcopy  2 Copies  Logo TUV  Company certificate

 Hardcopy  Bahasa Rheinland – New and test mark will
Test Mark be uploaded to
 English
Certipedia

Corporate Presetation 2019

Client References
Our respective clients are came from many different industries and organizations. We always put the needs of our
customer first. We keep a sound of balance between committing to our customers and maintaining our independence.

Academy and Life

Industrial Mobility Product ICT System
Care

Corporate Presetation 2019

Client References - Government Institutions
No. Company Project
Pengadaan Jasa Provider Sertifikasi SMM ISO
Kantor Pusat Direktorat Jenderal Perbendaharaan
1 9001:2015 pada 15 KPPN Tahun 2017-2018
Kementerian Keuangan RI
(Sampling dari 179 KPPN)
Pengadaan Jasa Provider Sertifikasi ISO
Kantor Pusat Ditjen Perbendaharaan Kementerian
2 9001:2015 pada Layanan Contact Center HAI-
Keuangan RI
DJPb Tahun 2018
Jasa Sertifikasi Sistem Manajemen Mutu ISO
Direktorat Jenderal Kekayaan Negara
3 9001:2015 pada KPKNL di Lingkungan Kantor
Kementerian Keuangan RI
Wilayah DJKN Jawa Tengah dan D.I. Yogyakarta
Badan Pendapatan Daerah Kota Makassar Jasa Sertifikasi Sistem Manajemen Mutu ISO
4
Bidang Pendaftaran dan Pendataan 9001:2015
Jasa Sertifikasi Sistem Manajemen Mutu ISO
5 Balai Bangunan Hidraulik dan Geoteknik Bandung
9001:2015
Jasa Sertifikasi Sistem Manajemen Mutu ISO
6 Balai Hidrologi dan Tata Air Bandung
9001:2015
Direktorat Pos Kementerian Komunikasi dan Jasa Sertifikasi Sistem Manajemen Mutu ISO
7
Informatika 9001:2015
Direktorat Telekomunikasi Kementerian Jasa Sertifikasi Sistem Manajemen Mutu ISO
8
Komunikasi dan Informatika 9001:2015

Corporate Presetation 2019

Client References - Government Institutions

No. Company Project

Direktorat Jenderal Protokol & Konsuler Jasa Sertifikasi Sistem Manajemen Mutu ISO
9
Direktorat Konsuler Kementerian Luar Negeri 9001:2015

Direktorat Jenderal Protokol & Konsuler
10
Subdit – Ijin Tinggal Kementerian Luar Negeri
11 Kedutaan Besar Republik Indonesia Di Bangkok
12 Kedutaan Besar Republik Indonesia Copenhagen
Kedeputian Bidang Diklat Aparatur
13
Lembaga Administrasi Negara
Badan Kepegawaian Dan Pengembangan
14 Sumber Daya Manusia (BKPSDM) Kabupaten
Kuningan
15 Balai Embrio Ternak Cipelang
16 UPT Balai Inseminasi Buatan Daerah Provinsi Bali
Jasa Sertifikasi Sistem Manajemen Mutu ISO
9001:2015
Jasa Sertifikasi Sistem Manajemen Mutu ISO
9001:2015
Jasa Sertifikasi Sistem Manajemen Mutu ISO
9001:2015
Jasa Sertifikasi Sistem Manajemen Mutu ISO
9001:2015
Jasa Sertifikasi Sistem Manajemen Mutu ISO
9001:2015
Jasa Sertifikasi Sistem Manajemen Mutu ISO
9001:2015, ISO 14001:2015
Jasa Sertifikasi Sistem Manajemen Mutu ISO
9001:2015

Corporate Presetation 2019

Client References - Government Institutions

No. Company Project

Jasa Sertifikasi Sistem Manajemen Mutu ISO
17 Balai Karantina Pertanian Kelas 1 Denpasar
9001:2015

Jasa Sertifikasi Sistem Manajemen Mutu ISO

18 Balai Diklat Industri Yogyakarta
9001:2015
Balai Karantina Pertanian Kelas II Pangkal Pinang, Jasa Sertifikasi Sistem Manajemen Mutu ISO
19
Kementerian Pertanian 9001:2015
Jasa Sertifikasi Sistem Manajemen Mutu ISO
20 Balai Karantina Pertanian Kelas II Yogyakarta
9001:2015
Balai Pembibitan Ternak Unggul Dan Hijauan Jasa Sertifikasi Sistem Manajemen Mutu ISO
21
Pakan Ternak (BPTU-HPT) Pelaihari 9001:2015
Balai Pendidikan dan Pelatihan Penguji Mutu Jasa Sertifikasi Sistem Manajemen Mutu ISO
22
Barang, Depok 9001:2015
Balai Pengembangan Sumber Daya Manusia dan Jasa Sertifikasi Sistem Manajemen Mutu ISO
23
Penelitian Komunikasi dan Informasi Yogyakarta 9001:2015
Dinas Penanaman Modal dan Pelayanan Terpadu Jasa Sertifikasi Sistem Manajemen Mutu ISO
24
Satu Pintu Provinsi Sulawesi Utara 9001:2015

Corporate Presetation 2019

Thank you for your attention

Edmundus Wiharyono
Director
TUV Rheinland Indonesia
Phone +62 21 579 44 579
Email: info@idn.tuv.com

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document nor any information or data contained therein may be used for any other purposes, or duplicated or disclosed in whole or in part, to any
third party, without the prior written authorization by TÜV Rheinland. This document is not complete without a verbal explanation (presentation)
of the content.
TÜV Rheinland AG