PowerPoint Presentation

to Accompany
Management, 10/e
John R. Schermerhorn, Jr.

Chapter 1:
The Management Process

Prepared by: Jim LoPresti

University of Colorado, Boulder
Published by: John Wiley & Sons, Inc.
Planning Ahead — Chapter 1 Study Questions

 Who are managers and what do

they do?
 What are organizations like in the
new workplace?
 What is the management process?
 How do you learn the essential
managerial skills and competencies?
 What are the challenges of working
in the new economy?

Management 10/e - Chapter 1 2

Planning Ahead — Chapter 1 Study Questions

 Who are managers and what do

they do?
 What are organizations like in the
new workplace?
 What is the management process?
 How do you learn the essential
managerial skills and competencies?
 What are the challenges of working
in the new economy?

Management 10/e - Chapter 1 3

 Study Question 1: Who are managers and what do
they do?

 Manager
directly supports and helps activate the work
efforts and performance accomplishments of
others.
 Makes decisions and chooses among
alternatives (trade-offs)

Management 10/e - Chapter 1 4

 Study Question 1: Who are managers and what do
they do?

 Levels of management
 Top managers — responsible for
performance of an organization as a whole
or for one of its larger parts.
 Middle managers — in charge of relatively
large departments or divisions.
 Team leaders or supervisors — in charge
of a small work group of non-managerial
workers.

Management 10/e - Chapter 1 5

 Study Question 1: Who are managers and what do
they do?

 Types of managers
 Line managers are responsible for work activities
that directly affect organization’s outputs.
 Staff managers use technical expertise to advise
and support the efforts of line workers.
 Functional managers are responsible for a single
area of activity.
 General managers are responsible for more
complex units that include many functional areas.
 Administrators work in public and nonprofit
organizations.

Management 10/e - Chapter 1 6

Study Question 1: Who are managers and what do
they do?

 High performing managers …

 Are well informed of their team’s needs.

 Work alongside those they supervise.

 Provide advice and develop support for

their team.
 Help their people perform to the best of
their abilities.

Management 10/e - Chapter 1 7

Figure 1.4 The organization viewed as an upside-
down pyramid.

Management 10/e - Chapter 1 8

Planning Ahead — Chapter 1 Study Questions

 Who are managers and what do

they do?
 What are organizations like in the
new workplace?
 What is the management process?
 How do you learn the essential
managerial skills and competencies?
 What are the challenges of working
in the new economy?

Management 10/e - Chapter 1 9

Study Question 2: What are organizations like in the
new workplace?

 Organization
 A collection of people working together
to achieve a common purpose.
 Organizations provide useful goods
and/or services that return value to
society and satisfy customer needs.

Management 10/e - Chapter 1 10

Study Question 2: What are organizations like in the
new workplace?

 Organizations are open systems

 Composed of interrelated parts that
function together to achieve a common
purpose.
 Interact with their environments.

 Transform resource inputs into product

outputs (goods and services).
 Environmental feedback tells
organization how well it is meeting the
needs of customers and society.

Management 10/e - Chapter 1 11

Figure 1.1 Organizations as open systems.

Management 10/e - Chapter 1 12

 Study Question 2: What are organizations like in the
new workplace?

 Organizational performance
 Productivity
 An overall measure of the quantity and
quality of work performance with resource
utilization taken into account.
 Performance effectiveness
 An output measure of task or goal
accomplishment.
 Performance efficiency
 An input measure of the resource costs
associated with goal accomplishment.

Management 10/e - Chapter 1 13

Figure 1.2 Productivity and the dimensions of
organizational performance.

Management 10/e - Chapter 1 14

Planning Ahead — Chapter 1 Study Questions

 Who are managers and what do

they do?
 What are organizations like in the
new workplace?
 What is the management process?
 How do you learn the essential
managerial skills and competencies?
 What are the challenges of working
in the new economy?

Management 10/e - Chapter 1 15

Study Question 3: What is the management process?

 Managers achieve high performance for

their organizations by best utilizing its
human and material resources.
 Management is the process of planning,
organizing, leading, and controlling
the use of resources to accomplish
performance goals.
 All managers are responsible for the four
functions.
 The functions are carried on continually.

Management 10/e - Chapter 1 16

Figure 1.5 Four functions of management.

Management 10/e - Chapter 1 17

Study Question 3: What is the management process?

 Functions of management …
 Planning
 The process of setting objectives and
determining what actions should be taken to
accomplish them.

 Organizing
 The process of assigning tasks, allocating
resources, and arranging the coordinated
activities of individuals and groups to
implement plans.

Management 10/e - Chapter 1 18

Study Question 3: What is the management process?

 Functions of management …
 Leading
 The process of arousing people’s
enthusiasm to work hard and direct their
efforts to fulfill plans and accomplish
objectives.
 Controlling
 The process of measuring work
performance, comparing results to
objectives, and taking corrective action as
needed.

Management 10/e - Chapter 1 19

Planning Ahead — Chapter 1 Study Questions

 Who are managers and what do

they do?
 What are organizations like in the
new workplace?
 What is the management process?
 How do you learn the essential
managerial skills and competencies?
 What are the challenges of working
in the new economy?

Management 10/e - Chapter 1 20

 Study Question 4: How do you learn the essential
managerial skills and competencies?

 Essential managerial skills

 Skill — the ability to translate knowledge into action that
results in desired performance.
 Technical skill — the ability to apply a special proficiency
or expertise to perform particular tasks.
 Human or interpersonal skill — the ability to work well in
cooperation with others.
 Emotional intelligence is the ability to manage ourselves
and relationships effectively
 Conceptual skill — the ability to think critically and
analytically to solve complex problems.

Management 10/e - Chapter 1 21

Figure 1.7 Katz’s Essential Managerial Skills.

Management 10/e - Chapter 1 22

Study Question 4: How do you learn the essential
managerial skills and competencies?

 Competencies for managerial

success:
 Communication
 Teamwork
 Self-management
 Leadership
 Critical thinking
 Professionalism

Management 10/e - Chapter 1 23

Planning Ahead — Chapter 1 Study Questions

 Who are managers and what do

they do?
 What are organizations like in the
new workplace?
 What is the management process?
 How do you learn the essential
managerial skills and competencies?
 What are the challenges of working
in the new economy?

Management 10/e - Chapter 1 24

Study Question 5: What are the challenges of
working in the new economy?

 Globalization …
 National boundaries of world business
have largely disappeared.
 Globalization is the worldwide
interdependence of resource flows,
product markets, and business
competition that characterize the new
economy.

Management 10/e - Chapter 1 25

Study Question 5: What are the challenges of
working in the new economy?

 Technology …
 Continuing transformation of the modern
workplace through:
 World Wide Web

 Computer networking

 Information technology

 Telecommuting/virtual teaming/mobile offices

 Increasing demand for knowledge workers with

the skills to fully use technology.

Management 10/e - Chapter 1 26

 Study Question 5: What are the challenges of
working in the new economy?

 Diversity …
 Workforce diversity reflects differences with
respect to gender, age, race, ethnicity,
religion, and able-bodiedness.
 A diverse and multicultural workforce both
challenges and offers opportunities to
employers.
 Many call diversity a “business imperative”
and view it as an asset

Management 10/e - Chapter 1 27

Study Question 5: What are the challenges of
working today?

 Talent …
 People and their talents are the
ultimate foundations of organizational
performance.
 Intellectual capital is the collective
brainpower or shared knowledge of a
workforce that can be used to create
value.
 A knowledge worker’s mind is a critical
asset to employers and adds to the
intellectual capital of an organization.

Management 10/e - Chapter 1 28

 Study Question 5: What are the challenges of
working in the new economy?

 Ethics
 Code of moral principles that set standards of
conduct of what is good and right.
 Ethical expectations for modern
businesses:
 Integrity and ethical leadership at all levels
 Sustainable development
 Natural environment protection
 Consumer protection
 Human rights

Management 10/e - Chapter 1 29

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