APPENDIX B.

1
Service and Maintenance Agreement
  TERMS AND CONDITIONS  
   
1.  DEFINITIONS   4.  LICENSOR’S  UNDERTAKINGS  
   
Agreement  means  this  Service  and  Maintenance  Agreement  regarding   The   Licensor   will   provide   Telephone   Support   weekdays   other   than  
the  Software.   Spanish   public   holidays   between   9.00   AM   and   6.00   PM   Central  
Current  Version  of  the  Software  means  the  two  most  recently  issued   European   Time   at   the   phone   number   indicated   on   the   front   page   of  
New  Versions  of  the  Software  according  to  the  release  history  of  the   this  Agreement.    
Licensor.    
Hardware   means   the   hardware   indicated   on   the   front   page   of   this   The   Licensee   may   also   contact   the   Licensor   in   these   matters   via   the  
Agreement.   designated  e-­‐mail  address    
New   Version   means   the   supply   of   new   features   and   redesign   of   the   support@farmerswife.com  
software,  which  the  Licensor  in  its  sole  discretion  designates  as  a  New   The   Licensor   may   change   the   phone   number   or   e-­‐mail   address   by  
Version  of  the  Software  and  is  defined  as  well  by  new  version  number   giving  written  notice  to  the  Licensee  via  e-­‐mail,  fax  or  letter.  
e.g.   moving   from   4.4   to   4.5.   New   Versions   are   restricted   to   staying    
within  the  same  major  version  number  e.g.  3.2  to  3.3  is  considered  a   The   Licensor   will   provide   the   Licensee   with   Service   Packs   when  
New   Version   whereas   3.3   to   4.0   is   considered   a   New   Major   Version   available.  The  license  agreement  regarding  the  Software  indicated  on  
and  is  not  part  of  any  automatic  upgrade.     the   front   page   of   this   Agreement,   shall   apply   to   any   and   all   Service  
New   Major   Version   means   the   object   code   form   of   a   computer   Packs  licensed  to  the  Licensee,  as  the  case  may  be.  
software  program,  which  the  Licensor  in  its  sole  discretion  designates    
as   a   New   Major   Version   of   the   Software   and   is   defined   as   well   by   new   The  Licensor  may,  upon  request  by  the  Licensee,  but  at  the  Licensor’s  
version  number  e.g.  moving  from  3.3  to  version  4.   sole   discretion,   provide   the   Licensee   with   Other   Assistance.   Other  
Licensee  means  the  legal  entity  or  person  indicated  on  the  front  page   Assistance   will   be   charged   at   the   fees   from   applied   by   the   Licensor  
of  this  Agreement.   time   together   with   all   expenses   incurred   when   providing   Other  
Licensor  means  Farmers  WIFE  S.L.  indicated  on  the  front  page  of  this   Assistance.    
Agreement.    
Module   means   the   additional   software   applications   licensed   by   the   5.  FEES  
Licensee  according  to  the  front  page  of  this  Agreement.    
Other   assistance   means   the   answering   of   questions   regarding   the   The   fee   for   the   Service   and   Maintenance   stated   on   the   front   page   is  
Software   requiring   investigative   work   or   assistance   at   the   place   of   invoiced   in   advance   for   the   selected   period   (marked   with   X)   with  
installation.   payment  due  date  on  commencement  of  the  Agreement  as  indicated  
Service   and   Maintenance   means   Telephone   Support,   Online   Support   on  the  first  page.  In  case  of  any  late  payment  an  interest  rate  of  two  
and  Upgrades.   (2)  percent  per  month  of  the  amount  due  will  also  be  charged.  
Software   means   the   software   product,   including   any   additionally    
licensed  Modules,  specified  on  the  front  page  of  this  Agreement.  The   Giving  three  (3)  months’  notice  the  Licensor  is  entitled  to  change  the  
Software   may   contain   software   products   (such   as   open-­‐source   fee   for   the   Service   and   Maintenance   prior   to   the   renewal.   If   the  
software   and   third   party   proprietary   software)   developed   by   third   Licensee   has   not   terminated   the   Agreement   within   one   month   of  
parties  that  are  made  available  to  the  Licensee  under  separate  license   receiving   such   notice,   or   by   means   of   section   6   below   otherwise  
terms.   terminated   the   Agreement,   the   Agreement   shall   remain   in   force   and  
Telephone   Support   means   the   Licensee’s   right   to   address   the   Licensor   the  new  fee  shall  apply.  
with   simple   questions   regarding   the   installation   or   use   of   the    
Software.   Only   problem   solving   which   does   not   require   investigative   The  Licensee  will  also  pay  to  the  Licensor  any  statutory  taxes,  such  as  
work  is  considered  as  a  “simple  question”.   value  added  tax,  similar  taxes  and  any  other  taxes  and  public  charges  
Service   Pack   means   the   supply   of   corrections,   modifications   and   bug   which   are   or   may   become   payable   as   a   consequence   of   this  
fixes   to   the   Software,   which   the   Licensor   in   its   sole   discretion   Agreement.   The   same   will   apply   to   any   customs   duty   and   similar  
designates  as  Service  Pack.         public  charges.  
   
2.  SCOPE   6.  TERM  OF  AGREEMENT  
   
The  Licensor  will  provide  the  Licensee  with  Service  and  Maintenance   This  Agreement  is  valid  for  the  selected  period  (marked  with  X)  from  
regarding   the   Software   in   accordance   with   the   terms   and   conditions   the   date   indicated   on   the   front   page   of   this   Agreement.   Unless   the  
set  out  in  this  Agreement.  Service  and  Maintenance  is  only  supplied  to   Agreement   has   been   terminated   by   either   party   the   Agreement   is  
customers   holding   a   valid   license   regarding   a   Current   Version   of   the   extended   for   the   same   period   previously   selected.   Each   party   is  
Software  and  only  where  the  Software  is  used  solely  on  the  Hardware.   entitled  to  terminate  the  Agreement  by  giving  one  (1)  month  written  
  notice  prior  to  the  end  of  the  current  term.  
3.  LICENSEE’S  UNDERTAKINGS    
  If  the  Licensee,  after  notification  from  the  Licensor,  fails  to  fulfill  the  
The   Licensee   will,   upon   request,   provide   the   Licensor   with   a   written   terms   and   conditions   of   this   Agreement   or   does   not   use   the   Current  
description  of  the  problem  or  other  matter  regarding  the  Software  in   Version   of   the   Software,   the   Licensor   is   entitled   to   terminate   the  
which  the  Licensor  is  addressed  under  this  Agreement.   Agreement   immediately.   The   Licensee   is   not   entitled   to   any  
  reimbursement   of   fees   for   Service   and   Maintenance   paid   if   the  
The   Licensee   will   also   make   any   material   facilitating   the   problem   Agreement  is  terminated  prematurely.  
solving   available   to   the   Licensor,   including   but   not   limited   to   system    
messages,   copies   of   error   messages   and   other   documentation   7.  LIMITATION  OF  LIABILITY  
associated  with  the  problem.      
  In   no   event   shall   the   Licensor   be   liable   for   special,   direct,   indirect,  
  consequential,   or   incidental   damages,   losses,   charges,   claims,  
  demands,   fees   or   expenses   of   any   nature   arising   in   any   way   in  
  connection   with   the   Software   or   the   Service   and   Maintenance  

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 APPENDIX B.1
Service and Maintenance Agreement
regarding   the   Software,   even   if   the   Licensor   has   previously   been  
informed  that  such  loss  or  damage  may  arise.  Under  no  circumstances  
(irrespective   of   the   loss   or   damage)   may   the   Licensor’s   total   liability  
for  damages  exceed  the  fee  paid  under  this  Agreement  for  the  current  
period.  
 
Only   in   the   event   of   cancellation   of   the   Agreement   is   either   party  
entitled   to   demand   damages   due   to   the   other   party’s   breach   of  
contract.  
 
  8.  CONFIDENTIALITY  
 
The   Licensee   agrees   to   keep   the   Software   and   all   material   (including  
but   not   limited   to   documentation,   modifications   and   bug   fixes)  
provided  by  the  Licensor  according  to  this  Agreement  confidential  and  
to   not   disclose   the   Software   or   any   other   material   provided   by   the  
Licensor   pursuant   to   this   Agreement   to   any   third   party   without   the  
express   written   permission   by   the   Licensor.   The   Licensee   further  
agrees   to   take   all   reasonable   precautions   to   preclude   access   of  
unauthorized  persons  to  the  Software  of  the  Licensor.  
 
9.  FORCE  MAJEURE  
 
If   the   fulfillment   of   either   party   of   its   undertakings   pursuant   to   this  
Agreement   is   prevented   by   circumstances   beyond   the   control   of   the  
party   or   circumstances   that   the   party   could   not   reasonably   have  
foreseen   or   avoided,   this   shall   constitute   ground   for   discharge   from  
contractual   obligations,   carrying   entitlement   to   an   extension   of   time  
limits  and  discharge  from  liability  to  pay  damages.  
 
10.  ASSIGNMENT  OF  AGREEMENT  
 
The   Licensee   is   not   entitled   to   assign   any   of   his   rights   under   this  
Agreement  without  the  Licensor’s  prior  written  consent.  
 
11.  ENTIRE  AGREEMENT  AND  AMENDMENTS  
 
This  Agreement  constitutes  the  entire  agreement  between  the  parties  
on  all  issues  to  which  this  Agreement  relates.  Any  amendments  to  this  
Agreement   shall   be   made   in   writing,   as   shall   all   undertakings   as   to  
performance   and   other   undertakings,   consent   and   agreements,   in  
connection  with  the  Agreement.  
 
12.  WAIVER  
 
Failure   by   either   party   to   enforce   any   provision   of   this   Agreement   will  
not   be   deemed   a   waiver   of   future   enforcement   of   that   provision   or  
any  other  provision  of  the  Agreement.  
 
13.  SEVERABILITY  
 
If  any  provision  of  this  Agreement  or  part  there  of  shall  to  any  extent  
be   or   become   invalid   or   unenforceable,   the   remainder   of   this  
Agreement  shall  continue  in  full  force  and  effect.  
 
14.  APPLICABLE  LAW  AND  DISPUTES  
 
This  Agreement  shall  be  construed  in  accordance  with  and  be  governed  
by   the   laws   of   Spain   excluding   any   rules   on   conflict   of   laws.   Any  
disputes   arising   out   of   or   in   connection   to   this   Agreement   shall   be  
finally  settled  by  the  competent  Spanish  courts.  

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