Name: Lakshmana Sudhir R E-Mail:laksudhir@gmail.

com

SAP CRM / IS-U CRM/Hybris CX Mobile: +91-9884026356

Professional Summary:

 A dedicational professional with overall 18.03 years of Proven Functional experience in

cross diversified industries, which spans across implementation & Support in the field of
SAP Customer experience.
 SAP Hybris CX Certified consultant
 Working as an SAP Hybris Business analyst/Principal Consultant in requirement gathering,
designing, configuring, Solution designing Training for prestigious clients
 Worked in 2 End to End CRM/Hybris Implementation Projects, 1 Rollout, 2 Support and 2
exclusive blue prints.
 Worked on 360 Degree scenarios and ensured the required touchpoints are well covered
in the documentation.
 Expertise in Onsite Offshore model of development and Maintenance. Worked in Saudi
HRDF onsite for short duration during Go-live Support.
 Extensively used agile/ASAP Project management Implementation methodology.
 Recipient of Best Risk managed project Award from Infosys Limited on Oct, 2011 for
successful delivery of P&G implementation Project.
 Well versed in scoping, blueprinting, requirement gathering, project documentation,
testing and user education, for smooth implementation and handover.
 Skilled in leading teams and coordinating onshore and offshore activities to deliver projects
on time and within budgets meeting client expectations.
 Exposure in various geographies (US, India, UK, Germany & Middle East).
 Instrumental in Setting-up PeopleSoft CRM practice at Cognizant Pune in a short span of
5 months.
 Trained more than 200 number of people in advance levels of CRM domain and
considered as a domain expert in solving critical issues across projects

Tools & Technologies:

SAP-CRM
SAP-CRM-IS-U
SAP-Hybris Sales Cloud
Modules SAP-Hybris-Service-Cloud
SAP-Hybis-Commerce
IS-Utilities (Electricity, Gas)
Domains Chemical
Public Sector
ERP SAP CRM; PeopleSoft CRM & Ramco e.Applications
Window 95/98/XP, Server 2000/2003, Windows 7,
Operating Systems
Windows 10
Ticketing &Other Tools Service Now, HPQC (ALM11)
Career Profile:
ORGANIZATION
Cognizant Technology
Services Pvt Ltd.
Infosys Limited
Cognizant Technology
Services Pvt Ltd.
Hexaware Technologies Ltd
Satyam Consultants
Role DURATION
SAP Hybris Lead
SAP CRM IS-U 25-oct-2012 to Till Date
SAP CRM Social Service
SAP CRM IC – SME/Lead 2-July-2007 to 19-Oct-2012
PeopleSoft CRM Lead 19-Nov-2004 to 30-June-2007
PeopleSoft CRM
TechnoFunctional 23-May-2003 to 03-Nov-2004
Consultant
HCM Consultant 04-Dec-2000 to 22-May-2003

Professional Experience:

SAP C4C Sales, Service & Hybris eCommerce Jan 2017- till date
SAP C4C Functional consultant worked on various projects that have been in the retail, education
& Mining industry.

Proficiency and achievements:

o Handle the project offshore delivery
o Participate in the RFP & propose solutions
o Functional support for C4C Sales and service
o Support includes C4C reporting, Data Workbench, changes to page layouts or assigning
page layouts to the business roles, business configuration, creation of new fields or custom
fields in the page layouts etc.
o C4C Integration to SAP /Non- SAP systems.
o Creation/maintenance of the sales territories, org structure and its employees. Realignment
of accounts to the territories to be used for the Campaigns.
o Successful in 2 implementations of SAP C4C Sales Cloud and SAP C4C Service cloud
projects.
o Worked in Pharma client as Business analyst for the Hybris Commerce Project.

SAP CRM Jul 2007- Dec 2016

SAP CRM Functional consultant worked on various projects that have been in the retail,
education & Mining industry.

Proficiency and achievements:

Manage offshore delivery for SAP CRM Project and support on the RFP.
Successful implementation & Support of complex projects
Entered the projects when they were in RED status and contributed for the solutions,
implementing, documenting, User training, Testing and getting sign-off from various stake
holders. Timely intervention proved that the project went live, gaining customer satisfaction and
trust.

As a Techno functional consultant manager was responsible for project delivery and lead teams
of 5 members each. Incubated new dimension teams like performance improvement who shall
act on the worst 10 performing transactions and ensure that the objects are run with the reduced
cost (cost of run reduced from 120 seconds to 24 seconds to fetch 100000 records).
PeopleSoft CRM June 2003- Jun2007

Proficiency and achievements

o Offshore Project lead and have successfully train/mentored resources across projects
o Successfully performed User readiness testing for PeopleSoft for PeopleSoft CRM 8.8
release.
o Completed Phase 1 implementation for semi-conductor major. This was a first project that
PeopleSoft ISC had executed.
o Set-up a PeopleSoft CRM team for Cognizant at Pune in a span of 5 months, with the
offshore team members being mentored and trained. Had trained the team on PeopleCode
and PeopleSoft CRM to enable them deliver the required tasks, when I was positioned at
Client place – onsite
o Client delight and continuity. Proposed and was successful to help PMO.

For Ramco e.Application Dec 2000 – May 2003

As a Techno-Functional consultant on HR, Payroll modules successfully implemented 2 projects

and various enhancements.

Professional Certifications:

SAP Certified Application Associate – SAP Service Cloud 1805 24-Sep-2018

SAP Certified Application Associate – SAP Sales Cloud 2018 06-August-2018
SAP Certified Hybris eCommerce 6.3 Business Analyst on 23-Nov-2018
PeopleSoft PeopleTools 8.42 certified in (July 2003)

Educational Qualification:

PGPBM, IIM Tiruchirappalli (2016) with CGPA of 3.05 for 4.33 or 70%
PGSCEM, Coventry University, UK (2012) With 60%
B.E (Computer science and engineering), University of Madras, Chennai (2000) With 63.4%

Personal Details:

Marital status :Married