JEFF RICHARDS 31 Howitt drive Templestowe Lower 3107

0439 322 563

NATIONALITY: AUSTRALIAN CITIZEN jeffrichards83@gmail.com

SUMMARY AREAS OF EXPERTISE

A polished, dynamic, results-driven, and client-oriented professional offering a career-long track record of Problem Resolution
success in delivering fast, accurate, and efficient service, resolving problems at first point of contact. Well-
Market Research
versed in providing exceptional customer service and managing critical relationships while maintaining the
highest level of confidentiality. Quick learner not intimidated by new challenges, responsibilities, Results-Driven
autonomy, and situations; excels in daily task prioritization. Employs a high level of professionalism in day-
to-day work, enjoys tackling challenges on an individual basis but also thrives in hectic, customer-focused, Client retention
teamwork environments. Actively seeking opportunities to leverage diverse background in a highly
Time Management
regarded firm such as yours.
Regulations Compliance
PROFESSIONAL EXPERIENCE
Electricity Wizard | 2017 – Present | Sales & Distribution
(Sales Rep/ Training Manager)
Duties and Responsibilities and Achievements: Confidentiality
 Achieved highest sales representative based on 30 sales reps.
Leadership Development
 Promoted to Training manager due to my sales success after the previous trainer quit.
 My natural sales talents of being able to communicate and the ability to understand precisely what Excellent Communication
the customer wants early. Skills
 My researching after hours to increase product knowledge allowed me to have high performance in
this role. Process Improvement
 Improved QA scores from 42% to 95%.
Sound Knowledge of KPIs
 Create and upgrade training induction presentations.
 Compliance Training to comply with ACL. Policies and Procedure
 Business to business sales and training.
Task Prioritization
Acquire Learning | 2015 – 2017 |
(Sales Rep/ Team Leader/ High Performance Sales Coach) Customer Service
Duties and Responsibilities and Achievements:
Negotiation and
 Highest sales rep out of 180 reps doubling the amount of sales compared to the person coming influencing skills
second.
 Promoted to Team Leader. Implementing sales
 Increased team sales by an average of 27% weekly over 2 months. strategies
 Promoted to High Performance Sales Coach.
 Provide sales coaching/training to all staff.
Exceptional planning and
organizational skills
 Increased centre sales by 20% in first 3 months through my sales coaching techniques and training.
Strong presentation skills
Cooper Newman Real Estate | 2013 – 2014 | and innovative thinking
(Sales Representative)
Duties and Responsibilities and Achievements: ADDITIONAL SKILLS
 Assist clients with property sales and development Preparation of legal documents. Fitness
 Provide legal, economic and market advice to prospective clients Maintaining and liaising with clients.
Snowboarding
 Building relationships with clients to encourage returning business Overseeing document signing.
 Analyse market trends to determine competitive market prices. Photography

Videography
True Value Solar | 2011 – 2014 | PROFESSIONAL
(Grid Connection/Sales) CERTIFICATIONS/
Duties and Responsibilities and Achievements: LICENSURES
First Aid and CPR Course
 Creating Single Line Diagrams.
 Organise Voltage Rise Calculations. Cert 3 in Finance
 Completing applications to Distributors for Grid Connection approvals.
 Customer service and complaints handling. REIV Agents
 Relocated to Sales (selling 80 systems in first month). Representative
 Promoted to train staff on selling solar.
Forklift License
Online Nutrition Warehouse (Part-Time Side Business) | 2012 – 2016 |
Cert 4 in Fitness
(Owner and Operator)
Duties and Responsibilities and Achievements: Cert 4 in Sport and
 Build, design and update website. Recreation
 Launched business.
 Grow customer base through marketing, prospecting and word of mouth. White Card
 Maintain stock control, loss prevention and administration.
Scissor/Boom Lift
 Attended trade shows.
 Business relationship management with distributors. RSG (Responsible service
 Sold business. of Gaming)

Man to Man/Stone Shoes | 2007 – 2011 | RSA (Responsible service

(Manager/National Manager) of Alcohol)
Duties and Responsibilities and Achievements:
Clean Driver’s License
 Managing, training and developing the sales teams.
 Winning add-on sales store of the year.
PERSONAL SKILLS
 Created merchandising plans. Superb Organizer
 Exceeded yearly budgets by an average of 25%.
 Promoted to Stone Shoes National Manager. Professionalism
 Created training program for new staff.
 Preparation and roll out of sales budgets. Highly Organized
 Surpassed sales forecasts.
Self-Discipline

Belgravia Leisure/Genesis Fitness | 2000 – 2007 | Active Listening

(Membership Consultant)
Duties and Responsibilities and Achievements: Positive Language
 “Top Gun Award” for highest sales.
 Number one personal training up-sell packages across Victoria. Managing Objections
 Exceeded Monthly KPI’s and targets.
 Cold calling and prospecting to seek new business for the club.
LANGUAGE
 Trained new consultants. English (Fluent)
 Generate new leads through referrals.

EDUCATION REFERENCE
Available on request.
Diploma of Business (Online) (2012): Franklyn Scholar.
High School Diploma (2000): Coomealla Seniors College, New South Wales.