Abdul

Salesforce Administrator/Developer
Phone: 734-367-4333
Email: abdul-salesforce@gmx.com

SUMMARY

 Having 7+ years of IT Professional Experience which includes 3+ years of Salesforce.com CRM experience
 Experience in Salesforce Administration and customization, Data Validation, Sales, Marketing, Customer
Service and Support
 Coordinated and transferred knowledge to the offshore team
 Experience in building and designing of custom Objects, Custom Fields, Role Based Page layouts, Custom
tabs, Report Extractions to various formats, Dashboard, workflow Alerts, and action, Email Generation,
Workflow Approval
 Worked on various salesforce.com standard objects like accounts, contacts, leads, Operations,
opportunities, Quotes, Activities, Dashboard, and Reports
 Proficiency in SFDC Development in implementing Apex classes, Triggers, Change Sets Deployment Test
classes, Visual Force, Scheduled Apex, Custom Settings, SOQL
 Experience in building custom Applications which includes Administration, Configuration, Implementation,
and support of Salesforce CRM
 Agile development practices, Waterfall and documentation
 Excellent leadership skills, strong problem-solving skills, well organized, strong ability to contribute in a
team environment.
 Developed, Launched and managed dashboards and reports for all team functions on both management
and individual levels
 Proficiency in Object-Oriented Languages (Java, C++, ASP.NET, VB.NET)
 Excellent analytical, debugging skills and excellent documentation skills
 Worked in a fast-paced environment meeting the requirements of the business
 Excellent in system upgrades and updates
 Excellent diagnostic skills

TECHNICAL SKILLS

Salesforce.com Users, Custom Objects, Fields, Roles, Profiles, Email Alert, Dashboards, Custom Apps,
Administration Workflow rules, Field updates, Packages, Reports, Standard Objects.

Salesforce.com Apex Language, Apex Classes, Apex Triggers, SOQL, Visual force components and
Development controllers.

Lightning Experience Lightning Component, Lightning Process Builder, Lightning Reports and Dashboards

Salesforce Tools Force.com, Force.com API Tools, Salesforce.com, Force.com Platform

Languages Java, JavaScript, C++, HTML, Apex, CSS, VS ASP.NET

Database MS Access 2016, SQL, MS SQL Server 2003, MySQL

 Web design: Joomla, WIX, Dreamweaver, Adobe Photoshop.
Other
Agile, Waterfall, Windows XP/Vista/7/10

EDUCATIONS

College of Computer Technology CCT Tripoli-Libya

Bachelor of Computer Science& Software engineer, GPA 3.0
Thesis under name ‘Libyan National ID System in the Civil Registry authority.'

University of Detroit Mercy Detroit, MI USA

Master of Computer and Information System, GPA 3.57

EXPERIANCE

Salesforce Administrator/Developer

Aptiv, Troy, MI Jan 2018 - Present

Description: Aptiv is a global auto parts company and new technology company with enabling mobility. This
responsibility includes monitoring, maintain and enhance the user base and Saleforce.com application, manage
custom objects, relationships, workflows, fields, and Salesforce.com (SFDC) standard and partner supplier
relationships including day to day guidance, problem-solving and enhancing the existing applications.

Responsibility:

 Working in a team to gather the requirements form the businesses and documented.
 Designed the application to create modules using the schema builder.
 Preparing pages by the Visual force.
 Closely worked with SalesForce.com teammates while implementing the solutions for the requirements.
 Performed the configurations in the applications time to time as the requirements are gathered.
 Designing, developed and used Apex Classes, control classes, Components, for multiple functional need in
the applications.
 Developed Visual Force Custom/ Pages in Apex.
 Worked on Salesforce.com standard objects such as Leads, Campaigns, Accounts, Contacts, Opportunity,
Cases, Reports, and Dashboards.
 Worked with internal customers to gather requirements and lead application customization including for
projects, maintain harmony across business unit specific applications and all SFDC applications.
 Created email templates and inbound emails by using visual force for the customers and clients.
 Customized tabs for different business user’s groups and business centers.
 Maintained the data accuracy by adding custom validation rules, reports and dashboards, and custom
formulas.
 Created Workflow rules and defined related tasks, email alert, and field updates to implement business
logic.
 Developed the Custom tabs, custom objects, page layout, components, Visualforce Pages, Validation rules
to what the application needs.
 Worked on security and security controls of salesforce.

Environments: Salesforce.com Platform, Apex Languages, Visual force, Pages, Force.com, Custom Tabs, Custom
objects, Role Hierarchies, Data loader, Reports.
Salesforce Administrator

TentCraft, Traverse City, MI May 2016 – Nov 2017

Description: TentCraft is a company that produces custom tents and structures, inflatable tent. The job is to ensure
that the security, availability, and confidentiality of the Salesforce platform is well maintained. Also, configuration,
implementation and maintenance of the Salesforce system for assigned business units and reporting across all parts
of the operation, and supporting related applications deployed on the Salesforce platform.

Responsibilities:

 User maintenance (Profiles, Permissions, Roles, Setup, and groups)

 Work with the business to manage data in all sales tools.
 Identify, diagnose, and resolve technical problems.
 Manage data storage.
 Create and customize standard and custom objects including fields, security rules, page layout.
 Created and maintain documentation application configuration and help related materials for users as new
applications are developed.
 Create and manage an automated email.
 Assets with managed package installation, configuration, and upgrades.
 Worked on Salesforce.com standard objects such as Leads, Campaigns, Accounts, Contacts, Opportunity,
Cases, Reports, and Dashboards.
 Handle all basic administrative functions including user account maintenance, reports, and dashboards.

Environments: Salesforce.com, Custom objects, page layouts, Reports, Dashboard, custom tabs.

Jr. Salesforce Administrator/Developer

BCBSM, Detroit, MI Sep 2015 – Feb 2016

Description: BCBS Michigan is a health insurance company, where the customers are their most important asset.
The job is to be responsible for the platform administration and development, review, and evaluate systems and
user needs, run all the Apex tests in the system for any new errors, to check if there are any changes in validation
rules, triggers, or data.

Responsibility:

 Product Developing using Apex

 Involved in Developing and good knowledge on Salesforce object query Language (SOQL)
 Hands of experience in configuration and customizing the applications on the Salesforce platform.
 Involving in client meetings and implementing the process based on the client requirements.
 Performing database operations by using Apex Data loader to maintain the data quality.
 Designed Custom Formula Fields, Field Dependencies, Validation Rules, and Filed updates, and email
generation per application requirements.
 Worked with Salesforce Lightning Process Builder to easily automate Business Processes.
 Created new User Accounts and assigned profiles as per their role.
 Integrated App Exchange applications like Case History Timeline makes it possible for users to create a
timeline showing all stages of a case.
 Designed and deployed Custom tabs, Approval Processes and Auto-Response Rules for automating
business logic.
 Customized Page layouts for standard/Custom objects.
 Created reports and Dashboards.

Environment: Force.com platform, Salesforce.com CRM, Apex language, Visual force pages, Salesforce.com Custom
objects, custom Tabs, Page Layouts, Data Loader, Workflow, Reports, Dashboard.
Allibo Air Cargo Company, Tripoli, Libya May 2012- Aug 2014

Description: Allibo Air Cargo it is owned by Libyan African Aviation Holding Company (LAAHCO). Allibo is a company
which provides shipping services from Europe to Libya. The company created an IT department to make sure all the
computers and the devices work well every day. It provide upgradation and maintain the computers and fixes issues
that the employees were facing and connect the offices and the departments through an internal network and
provide software needed, make a report for any new technology.

IT Engineer;

Responsibility:

 Install and maintenance the (Al-Ameen Accounting System and Al-Ameen Human Resources) systems for
the Financial and employee’s affairs of the company.
 Maintain computer and connected devices (Printers, Faxes, Scanners) for the company’s employees and
install any required software such as (Microsoft Office 365).
 Installation of network devices and extending the network wire, to connect all departments to the server
room.
 Restore service during system outages to provide troubleshooting support to team members, prevent
problems and escalate technical details.
 Build and designed a website for the company by using the Joomla platform and MySQL for the Data. The
website is (www.liboaircargo.com).
 Installation new fingerprint device for the employee’s attendance. And monitored and gave reports.

Environment: VB.NET, AL-Ameen System, SQL Server 2010, Microsoft Office, Microsoft Windows XP, Microsoft
Server 2008, Joomla (CMS), Adobe Photoshop, CISCO Routers 2900 series, Switches 2960,3560 and Cisco Wireless,
IP phones Cisco.

Mediterranean Holding Company Tripoli, Libya Jan 2011 – May 2012

Description: worked in one of its subsidiaries which is (Systems Company). It is a company that imports
communication tools and devices and all the computer technologies to provide it to Schools, Universities, Banks,
and companies, and few projects with the ministries. The company has an IT department; proposing or get many
projects for examples computer labs, configuring and implementing new devices and communication tools for all
private customers and Government.

Responsibility:

 Interacted with many Schools, Universities and different businesses, Companies, banks for gathering the
requirements for a new computer lab or upgrade and require new devices.
 Installation of computers for the labs of Universities, schools and required software such as (Windows,
Microsoft Office) and connect all devices to the server room.
 Installation of network and computers for companies and banks, to connect all the offices into the server
room for storing all data in the backup device.
 Evaluate all computers and network devices for need to be repaired and install any required software.
 Setup wireless devices for all the building to get a dependable internet connection.
 Configuration management for Windows, Network devices.
 Worked directly with technology partners.

Environment: Microsoft Windows (XP, 7), Microsoft Office, Microsoft Server (2003), CISCO Routers series, Switches
and Cisco Wireless, IP phones Cisco.

The Ministry of Labour and Rehabilitation, Tripoli, Libya April 2010 – Jan 2011

IT Data Entry;
Project Description: in 2007 the Libyan ministry of Labor started a project is to build one system called (Libyan
employment System) to connect all Libyan cities, to have all Libyan employees in one Database. This project is
teamwork to manage entry all Libyan employees in the system in one year.

Responsibilities:

 Data entry for Libyans employee’s information that they are currently working in the Libyan state into the
new system.
 Confining Libyan state employees to find work duality and give a report for it.
 Prepare reports for the Libyan employees each city and anyone who has a duplication of work.
 Installation and configuration the system to computers for other new data entry employee.
 Maintenance computers and reinstall the system and the related software.
 Formatting and installing new window for the computer that had an issue.
 Connecting printers for printing reports.

Environments: Microsoft Windows XP, Microsoft office Access 2007, Microsoft Windows server 2003, SQL
server 2003