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OpenLivingLab Days
Conference
Co-creating Innovation:
Scaling-up from Local to Global
2019
2
ENoLL Office
Pleinlaan 9
B-1050 Brussels
Belgium
T: +32 2 614 85 47
www.enoll.org
3
E: info@enoll.org
This report is a compilation of the papers presented
between the 3rd and 5th of September 2019, in
Thessaloniki, Greece, as part of the OpenLivingLab
Days 2019 conference. The publications here
contained are a result of the double-blind review and
evaluation procedure launched on February of 2019
as part of the “Call for Papers” responding to the
theme of the OpenLivingLab Days 2019 conference:
“Co-creating Innovation: Scaling-up from Local to
Global”
Chair
Prof. Panagiotis Bamidis. Aristotle University of Thessaloniki.
Steering Committee
Thess-AHALL Contributors
Despoina Mantziari
Table of Contents
Top-6 Papers selected by the Evaluation Committee
A Creative Citizens Model for Smart Urban Planning by Helen Manchester
and Carolyn Hassan ............................................................................................ 14
Agile Piloting for Smarter Cities: 3 Cases of Engaging Ecosystems and
Communities in Co-creation by Kaisa Spilling, Janne Rinne and Matti
Hämälainen ........................................................................................................... 28
Co-Creating Technology for Societal Change: A Mobile App Addressing
Homelessness by Rachel Burrows, Antonette Mendoza, Sonja Pedell, Leon
Sterling, Tim Miller and Alexi Lopez-Lorca .......................................................... 41
Living Lab Activities for Social Problem-Solving R&D Projects in Korea by
Ji Eun Seong and Ji In Park ................................................................................. 61
Living Labs and Circular Economy. The case of Turin by Federico Cuomo,
Nadia Lambiase and Antonio Castagna .............................................................. 83
To Get Things Right for Children. Implementation of a Public Social Living
Lab Model for Coordinated Support for Children in Need by Angelika Thelin,
Torbjörn Forkby and Mats Anderberg ................................................................ ..99
11
Top 6 papers
selected by
the Evaluation
Committee
12
13
A creative citizens model for smart urban
planning
Helen Manchester1 and Carolyn Hassan2
1
Associate Professor Digital Inequalities and Urban
Futures, School of Education, University of Bristol, United Kingdom
2 Director, Knowle West Media Centre, United Kingdom
Abstract
Recent moves, led by the Living Labs movement and others, have begun to
place the citizen at the centre of Smart City discussions. But questions around
what theories and forms of learning are required for citizens to play a role in the
development of digital, urban futures are rarely asked. This paper adopts
ethnographic methods to study the assumptions about learning in a Europe-wide
smart city project that included a component of work led by Bristol Living Lab
(KWMC). Our paper provides important messages for Living Labs and others
keen to include citizens in smart city development. It suggests that the current
‘banking’ models of learning adopted in relation to citizen participation are not fit
for purpose and that new models are needed. This needs to recognise citizen
learning as situated in social and material contexts and embedded in unequal
relations of power, knowledge and resources. We make the case for smart city
initiatives to offer city inhabitants critical, creative learning opportunities that
begin to address the inequalities that constitute the contemporary smart city.
14
1 Introduction
The educational challenge implicit in citizen involvement in smart cities is visible
in urban theory literature which argues that there is a distinct mismatch between
the rhetoric of the potential of Smart Cities worldwide to create more inclusive,
democratic or more innovative cities and the actual practice of Smart City
planning (Hambleton, 2014; McFarlane, 2011; Campbell, 2012; McFarlane and
Söderström, 2017). In addition, whilst citizens are increasingly placed at the
centre of Smart City visions problems with questions of governance, citizenship
models and relationality of power have been noted (Hollands, 2015; Joss, Cook
& Dayot, 2017; Gabrys 2014; Cardullo and Kitchin, 2018). Batty, for example,
asks whether,
This paper draws on learning theory, which has been little utilised in relation to
living labs, smart cities and collaboration in smart city work, to explore an
emerging model of learning that might inform more equitable design of future,
digital cities.
In the first section of the paper we utilise learning theory to explore a model of
digital learning that we believe can have distinctive effects on participation and
inclusion in conversations about digital, urban futures. In section 2 we go on to
introduce our research questions and to briefly discuss the collaborative
ethnographic methods we used to explore the approach of the Bristol Living Lab
within one European Smart City project in the city of Bristol, UK. In Section 3 our
findings explore how placing creative, collaborative models of learning at the
heart of Smart City planning might enable more inclusive approaches to learning
about and designing urban futures.
First: our assumption was that learners are active. Theories of critical digital
literacies have long suggested that citizens should be considered active learners
when engaging with new technological developments (Potter & McDougall,
2017; Eynon, 2015). Seeing the citizen as an active learner places value on
attending to how their diverse knowledges, creative approaches and critical
social actions might contribute to positive future urban development. Here,
learning can be understood as a tool to enable people to understand new and
emerging digital technologies in order to change the Smart City, not adapt to it
(McFarlane and Söderström, 2017).
15
Second: we recognised literacy practices as being ideological not neutral.
Current Smart City discourse presents the introduction of a particular set of
digital literacy skills as an unalloyed good (Tapscott, 1998; Jenkins, 2007). The
long history of literacy studies (Street, 2003), however, would suggest the
importance of situating literacy practices in social, cultural and historical
contexts, paying attention to relationships between literacy, power and
knowledge and attending to the inequalities and knowledge hierarchies that
these produce (Gee, 2000; Buckingham, 2006; Selwyn and Facer, 2013). These
literatures suggest that models of learning in Smart City projects must involve a
deeper understanding of the already existing cultural knowledges and
experiences of the city (Barton and Hamilton, 2012; Erstad & Sefton-Green,
2013).
Third: As the digital increasingly becomes the ‘stuff’ of everyday life (Miller, 2010)
the development of knowledge hierarchies becomes invisible, embedded in
hidden infrastructures and algorithms that permeate the instrumentation of the
city (Star, 1999). This perspective suggests that learning is distributed across
digital and material spaces (McFarlane, 2011). This requires us, as researchers,
to consider that learning practices in the Smart City also include the material
infrastructures being embedded to make smart cities work, the place-based
memories held by the communities involved, and the new material goods such
as electronic cars that suddenly appear on street corners.
Our position on entering this Smart City project, then, was one that understands
learning as situated, ideological and material, drawing attention to why and how
particular ideas about citizen learning become dominant over others and how
these ideas might be questioned and reframed (Gee, 2000; Street, 2013). It sees
the learner as creative, active and critical, as wanting (rather than needing) to
learn certain things in relation to making urban futures. It recognises that, given
the historical patterns of inequality that produce patterns of ownership, access
and control of technologies, there are obstacles to city inhabitants finding routes
to influence policy and technology shaping the development of the city.
The increasing focus on the need for citizens’ involvement in Smart Cities is
stated in the overall objective of the project:
16
create smart city services with citizens, and prove the optimal
process for replicating successes within cities and across cities”
(Mimeo Project documentation).
The Mimeo project is working in a ‘case study’ area in each city on the
implementation of specific smart infrastructure. In Bristol a vibrant and diverse
area of the city was selected. The population living in this area (N= 50,000
approx.) has the highest percentage of black or minority ethnic citizens (BME) in
residence (44% whereas the city average is 16%). 51% of all accommodation in
this area is flats, whereas the city average is 20%. The district also has the lowest
levels of car availability in the city with (46% of households with no car, city
average 29%). According to the Department of Energy and Climate Change two
areas within this district are in the top 10% of households in the country
experiencing fuel poverty. Almost one third of the neighbourhoods within the
district are classified as amongst the 10% most deprived neighbourhoods
nationally. The number of recipients of out of work benefits is significantly higher
than the city average (12.1%), with the rate in one neighbourhood amongst the
city’s highest at 26.2%. These multiple deprivations resulted in the area being
granted European Union Objective 2 status and 'New Deal for Communities'
status by the UK government1.
1
Statistics from
https://www.bristol.gov.uk/documents/20182/928407/Ashley%2C+Easton+and+Lawrence+Hill.pdf/c83
444ac- a3d8-4417-b967-b1c19ec3512f accessed 14th Feb, 2018
17
Mimeo is directed towards developing a suite of new technological designs
including innovations around smart homes and retro-fitting of homes to become
more energy efficient, the installation of electric bikes and vehicles and an
electric vehicle charging infrastructure, an on demand electric bus service, the
development of a Smart City platform and an energy demand management
service. The challenge of diverse partners with competing motivations and
desires meant that, although attempts were continually being made to embed
citizen engagement and co-design into the project, this was challenging. KWMC
recognised this and created a specific stream of work within the Mimeo project
called ‘Created by Us’ in order to achieve their aims related to increasing the role
of citizens. The focus was on ‘Citizen Sensing’: a process involving people
building and using small and generally low-cost sensor technology to help them
to collect data about issues of importance to them. It was hoped that the ‘Citizen
Sensing’ element of the work would also feed into the design of some of the
larger scale technological infrastructure projects.
Our own position on the project was as researchers tasked with researching the
citizen engagement activities on the project. Our research aimed to explore the
way that citizens, and their learning, were imagined and included in the Mimeo
project. Instead of only offering description or critique our research was designed
to uncover and explore the learning models and practices of citizen involvement
in the Mimeo project. Our purpose was not to provide a framework for citizen
engagement (as other projects have tried to do, see European Union, 2017) but
rather, through in- depth empirical work, to illuminate approaches to digital
learning that might support the participation of those often marginalised from
conversations about digital, urban design.
The key project partners and associated partners brought into the Mimeo project
in Bristol included a diverse array of organisations. In the process of seeking
informed consent confidentiality and anonymity were not promised to those
involved. However, in reporting our findings names are not used and labels given
when quoting individuals are deliberately ambiguous in order to avoid, as far as
possible, directly identifying actors.
• How might a Creative Citizens model offer opportunities for critical, digital
learning in Smart City planning?
Our research recognises the need to ground critical Smart City scholarship within
specific places, foregrounding the distinctive knowledges, concerns and
challenges of marginal, often excluded citizens (McFarlane & Söderström, 2017).
Our engagement in the field began as the project began and will finish in October
2019 when the major intervention in the city is due to be completed. By exploring
learning in a Smart City in a specific location and time we are attempting to
understand ‘situated bodies of practices, into which human actors are differently
18
enrolled’ (Cowley et al, 2018, p.55). In order to understand citizen learning on
the project we recognise a need to account for the conditional and changing local
situatedness of people, policies, technologies and places that create the dynamic
landscape in which the project operates. We therefore sought to explore how
citizen learning was constituted in relation between multiple and diverse actors
‘rather than as only imposed by state or corporate actors from ‘above’ (Cowley
et al, 2018, p. 55).
Data were analysed iteratively and analysis was carried out using Nvivo
software, following a thematic approach. As the themes emerged from the data
analysis, the approach to the research could be iteratively developed, in
collaboration with KWMC and others involved in citizen engagement activities.
Interview schedules were adapted to reflect findings as they emerged and to
build on our understandings of citizens and their learning as the project was
rolled out.
3 Findings
In this section we use our data to illustrate, unpick and discuss the work of the
Bristol Living Lab (KWMC) and their particular approach to learning that was
evident in their ‘Citizen Sensing’ work. For a full discussion of the learning models
that circulated within the wider project see Manchester and Cope (2019).
19
inequality might be challenged through working alongside individuals and
communities to discover what animates them, but also in thinking about how they
might be connected into powerful processes at work in the city.
As KWMC did not have a long history of working in the targeted area they
recognised that they needed to understand the histories and knowledges held in
the targeted community. A first step involved inviting local anchor organisations
to discuss their possible participation. Many of the community practitioners were
very dubious about the effectiveness of using digital media to tackle inequalities
and felt that there were a range of other priorities in citizens’ lives that should be
given priority (fieldnotes, March, 2017). Considering historical relations of power,
and negative feelings towards both the municipality (in a context of UK austerity)
and the EU, meant that drawing these local knowledges from local civil society
organisations and inhabitants into Mimeo needed to be carefully managed. As
one of the project managers observed:
Connecting with community anchor organisations in the area, which had been
overlooked in the bid writing, here helped KWMC to acknowledge the huge
amount of knowledge, understanding and research around the key assets,
concerns and challenges faced by those living in the area. This included
integrating the findings from a timely publication of a community research led
project that had identified a key set of priorities around quality of life for
inhabitants of the area. For instance, when asked which services were important
to people’s wellbeing, over half of respondents in the area pointed to parks and
green spaces. These were also identified as a key focus for municipality
investment (Up Our Street, 2017). This community-led research questioned the
assumption in the Mimeo project that ‘smartness’ will deliver a better quality of
20
life. Instead, these findings suggested more green spaces (we might argue the
opposite of smartness) was what was truly desired.
Starting with the everyday issues of concern to residents and providing diverse
opportunities for engagement and learning, meant that this work stream began
to switch away from a focus on the technology and the narrow, technocratic
deliverables of the Mimeo project. As a result, this work was silo-ed, largely
because the inhabitants’ concerns did not connect with the technological
developments listed in the project deliverables. Despite this, the experimental
work led by KWMC continued and the ‘Citizen Sensing’ strand of activity began
to take shape. Citizen Sensing involves collaborating with citizens on the
development of low-tech sensor infrastructures and supporting them to make
sense of and share the knowledge gained through the sensor technology
development.
Initial activity designed by KWMC in the project area involved in depth, informal
on the ground work involving artists and community development workers
‘hanging out’ and beginning conversations in local chicken shops, cafes and
nailbars. Several issues emerged including concerns around damp homes and
poor air quality. Both issues connected with wider concerns that had been
expressed in the community-led quality of life research (Up Our Street, 2017).
Initially the damp homes issue gathered momentum, partly because it connected
with multiple local concerns including health issues, social stigma and poor-
quality housing, demonstrating the complexity of connections between issues
faced by marginalised communities. In order to challenge knowledge hierarchies
in the city it was deemed essential to connect these emerging local concerns
with powerful processes and people in the city. This was possible as these
concerns around health, social and housing inequalities were also shared by
many local organisations and by policy makers in the municipality. In addition,
computer scientists and technologists, open data and other experts were
interested in exploring how sensor data might be utilized by citizens to
understand the issues of concern in more depth. Out of this dialogue, the ‘Damp
Busters’ project emerged.
In developing this work, the importance of connecting lay knowledges with expert
knowledges in order to generate dialogue between them became clear. The
mutual exchange and learning required was challenging, particularly when
innovative technologies, often seen as ‘irrelevant’ in the area, were at the heart
of the inquiry,
21
The role of KWMC was vital here in ‘holding’ (in the psychoanalytical sense of
‘holding’ emotions and doubt so that they are manageable, see Bion, 1984;
Bibby, 2009) the collaboration at the early stages, which involved supporting the
translation of knowledge and ideas across the different groups involved. The
importance of offering multiple and varied opportunities for participation and
involving a diverse team in order to facilitate the inclusion of citizen knowledge
and to challenge unequal relations of power quickly became obvious. Artists,
technologists and engagement specialists designed and offered a wide range of
opportunities for learning and participation including workshops, hack days and
working on design briefs together. Participation across the activities varied, as a
KWMC project manager explained,
Learners were seen here as active in understanding what they might want or
need to learn and how Citizen Sensing might help them to do so. Digital learning
opportunities involved diverse groups of people coming together in practice
based, material encounters bringing the technology design into relation with the
everyday lives of those living with damp. Learning here was understood as both
relational and material, involving engagement with artefacts and policy agendas.
For instance, social tenants worked alongside the tenancy officer in the
municipality to identify and target private landlords who ran damp properties in
order to challenge those who were not acting ethically.
The Citizen Sensing group built a prototype sensor together using open
technology. The tool was designed in response to a real concern raised by those
involved in the design process. This ‘making together’ approach (Ingold, 2013)
enabled those who were not technology experts to see how things are put
together and to build knowledge about sensors and their design. The co-design
process also supported inhabitants of the area to ask questions around data and
ethics that related to their everyday lives and concerns. As a KWMC project
manager suggested, it was important that the interface itself was user friendly,
however,
22
“what was really important to the citizens was ‘I want to choose when
it’s switched on, what happens with the data, I want to know who the
data is being shared with”.
The interface that was co-designed in order to house the sensor technologies in
people’s homes was in the shape of frog. The frog, who loves to live in damp
places, became an accessible material symbol for the project that linked the
digital data being collected with the everyday lives of those experiencing damp.
It was designed to be as attractive and easy as possible to use. Notably, the
intention here was not to make the infrastructure invisible to citizens, rather,
tenants in the five households involved in the testing phase were trained so that
they all understood how the technology worked and what data it was collecting.
Through the co-construction of a data agreement, issues related to data
ownership were experimented with, allowing different voices to be heard in the
process, and raising awareness of the various concerns of all of those involved
from the sensor developers, through to the landlords, municipality officers and
residents themselves.
“Although the frog became a symbol for the project the real focus is
on making a difference. If we had more information, like if we knew
who owned the property, then we could ask are these buildings fit
for purpose? The key thing to keep momentum going is to empower
people to make changes.”
The Damp Busters project offers us insights into how practices of situated, critical
learning might be adopted with citizens on a Smart City project. This involved
accounting for the everyday lives and unequal relations of power, knowledge and
resources in the area. The approach stresses the need to provide multiple and
varied opportunities for participation, including those that are creative, encourage
autonomy and involve linking citizens into powerful processes and people in the
city. Direct engagement in building technologies together also has the effect of
making visible technology design processes and, in particular, ethical issues that
may be significant barriers to the implementation and sustainability of Smart City
infrastructure.
4 Conclusion
Despite a genuine desire to include citizens in the Mimeo project it remained
difficult for the team to do so. Writing a successful, ambitious and innovative bid
had created a constant tension running through the project in balancing the roll-
out of the technological infrastructure with what could be delivered on the ground
that might be of benefit to local residents. Our argument in this paper is that in
23
order to include citizens in Smart City planning much greater reflexivity is needed
around models of learning, and assumptions about citizens and their capacities
and interests. In particular, early discussion of different learning models and the
collaborative design of developmental practices with all partners is necessary.
Funding details
The research was funded by the European Union Horizon 2020 fund under grant
number 691735.
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27
Agile piloting for smarter cities: 3 cases of
engaging ecosystems and communities
in co-creation
Kaisa Spilling*1, Janne Rinne1, Matti Hämäläinen1
*Corresponding author
1 Forum Virium Helsinki
Abstract
Agile Piloting Programme is a proven method that supports and facilitates smart
city development and engage a wider stakeholder network to co-create new
services. During 2016-2019, more than 50 pilots have run on the different
platforms in Helsinki. The thematic piloting rounds have ranged from climate
positive and resource wise solutions to innovative local services and wellbeing.
The model has been adopted in different domains of smart city and used widely
in the network of six biggest cities of Finland. In this paper we briefly present the
model and give examples of three cases that highlight different aspects on how
co-creation and experimentation has been applied in different city platforms:
Smart Kalasatama (Health & Wellbeing), Jätkäsaari Mobility Lab (mobility and
transport) and Helsinki schools (education).
28
1 Introduction
Smart city development has become the mainstream. It is not only about
technology. Cities are looking for new ways of working together with companies
and other stakeholders to solve the problems of rapidly growing and evolving
cities. The new solutions require more agile ways of operating and collaboration.
Agile piloting was developed as a method to activate the innovation ecosystem,
and it opens the city infrastructure, data and services as an urban lab for
experimentation. It also offers companies and start-ups an authentic real-life
environment to test and develop their services, together with residents who may
participate in the process as experts of everyday life. Lean development,
experimental culture and a permission to fail are what it takes to create the urban
futures.
From 2013, Forum Virium Helsinki — a city owned innovation company — has
been orchestrating the innovation platform activities in Kalasatama, the model
district for smart city development in Helsinki. One of the methods created is Agile
Piloting Programme, a proven method that supports and facilitates smart city
development and engages a wider stakeholder network to co-create new
services. During 2016-2018, Smart Kalasatama Agile Piloting Programme has
run and facilitated 21 agile pilots. By 2019, more than 50 pilots have run on the
different platforms in Helsinki. The model has been adopted in different domains
of smart city and used widely in the network of six biggest cities of Finland and
the city of Stavanger in Norway.
In this paper, we briefly present the model and give examples of three cases that
highlight different aspects on how co-creation and experimentation has been
applied in different city platforms: Smart Kalasatama (Health & Wellbeing),
Jätkäsaari Mobility Lab (mobility and transport) and Helsinki schools (education).
29
1.1 Agile Piloting programme
The Agile Piloting programme invites Start-ups and SMEs by open call to test and
co-develop their services in real-life environment during a 6-month period. The
programme procures pilots for a small compensation (e.g. 1,000–10,000€). The
pilots are typically financed with external project funding, but the city, corporate
partners or any other actor can act as a funding partner. The programme offers
tools to innovate, co-create and experiment new services together with the start-
ups, the city and other stakeholders. Learning is in the heart of the process.
The programme engages the different actors of the quadruple helix, e.g. the
companies, residents, city officials and researchers, and creates value for all
participants. Small start-ups have innovative ideas, but they need support for
executing pilots in real-life environment and getting feedback from users. Co-
creative process is in the core, and the programme supports the pilots by
providing them with methods for co-creation, access to local communities and
city infrastructure, new networks, market reference and visibility.
The startups have been satisfied: agile piloting accelerates learning, and positive
visibility in media for the pilots has been appreciated. Engaging corporate
partners to the process allows them to offer technologies or platforms and
connect with startups, the city and residents. The residents gain understanding
of future solutions and have the opportunity to explore and affect new services.
For the city, the pilots are a way of getting a sneak peek into the future, and they
work as an anticipation method to forthcoming changes.
The facilitator organisation, the living lab or the city engages the various
stakeholders in the process in the different stages: defining themes, open call,
selection of pilots, experimentation and evaluation. The process is described
more in detail in the Cookbook for Agile Piloting Cookbook (Mustonen, Spilling,
Bergström. 2018)
30
• Who are the central cooperation partners who will participate in
defining the theme, in funding the pilots and in co-development?
Cooperation partners can also provide an environment or other
resources for experiments.
The first step when planning an agile piloting programme is defining the themes
and the challenge together with the collaborators. This stage is an important one
as it is a way to set the common goals and a means to get the essential parties
committed.
2) Open Call
A piloting programme starts by an open call for pilots. Typically, in open calls for
agile pilots, the solutions can be based on existing data, such as open data and
use technology in an innovative way. The piloting programme can be used to
enhance an existing solution with a new user group, or to add new features to it.
Another aim is to test and validate new business models or new ways for involving
partner companies. The selected pilots should be linked to the local platforms or
the collaborator partners activities.
Information about the call is shared through a broad range of channels. The
collaborator network’s channels are used widely for communications. The
collaboration network is also engaged in the selection of the pilots.
3) Selection of pilots
The pilots are selected in collaboration with an expert jury. The living lab is
responsible for making agreements with start-ups about the pilots. A common
kick-off is arranged for the selected pilots. The key stakeholders are engaged
from selection and the kick-off to participate to the process.
4) Experimentation
The experimentation phase is an up to 6-month long process, facilitated by the
living lab that helps with user recruitment, stakeholder collaboration, integrating
to the infrastructure and co-design. The multiplayer network requires active
communications with stakeholders about the content and progress of the
experimentation. Best way to succeed is to collaborate with partners and engage
them to actively communicate through their own channels, and encourage all
parties to share their experiences.
The living lab facilitates the experimentation process and supports the pilots by
recruiting users / professionals, organising workshops, helping to integrate to city
infrastructure and service.
5) Evaluation
In order to maximise the learnings from the process it is essential to evaluate the
process itself, as well as the pilots. Evaluation is an ongoing process, the model
consists of several tools to support this such as reporting in the form of light
questionnaires in the different phases of the experimentation, and physical
facilitated events that gather the relevant stakeholders. The results of the pilots
31
are documented, and the learnings and best practices disseminated widely - in
the best cases, the services are scaled up wider. The overall learnings from the
piloting programme can be scaled up and taken forward in all participants own
activities.
The vision of the smart district is that smart services save one hour of citizen’s
time every day. Building the common vision with the stakeholders served to
identify and focus the thematic areas for experimentation. In Kalasatama, the
agile pilots have been exploring different areas of smart and sustainable everyday
life, such as energy and resource efficient services, sharing economy, health and
wellbeing.
2 Construction company SRV Group is an active developer with a commercial center and residential
buildings in the district, Kesko retail group has wide occupational health services, with their new campus
located in the heart of the district and IT consultancy CGI Finland, has a range of solutions and services
for cities.
32
The process started by defining the challenge to be solved together, gathering
the corporate partners, the city and the living lab team. The thematic framework
for the Kalasatama Health and Wellbeing centre as a platform for experimentation
defined with the professionals of the city of Helsinki, served as a starting point
(Hirvikoski & al 2016). The challenge formulated together was seeking to answer
the following question: how can the residents to better take care of their personal
wellbeing and health on a daily basis?
The open call was launched in January - February 2018 and engaged over 30
start-ups offering their pilots. The expert jury selected the top 10 pilots evaluated
with a set of common criteria. These start-ups were invited in a Co-creation Jam,
organized to give a better understanding of the collaboration partners aims, the
start-ups’ goals and enable to finetune their pilot ideas. The event also gave
possibilities to find opportunities for collaboration with the other teams. The Co-
creation Jam concentrated on the pilot proposals business model and value
proposition, experimentation goals and user experience. The pilots were selected
in a pitching session followed by the event. An essential ground for the selection
was to identify the real-life platform for each pilot, to enable a quick start for the
experimentation phase. The five pilots selected, presented digital services
focusing on healthy nutrition and wellbeing, in particular stress management,
helping the residents to take better care of their health in daily life.
Within the 6-month long Kalasatama Wellbeing programme, the start-ups and
collaboration partners were gathered in two common meetups. In the first one,
the aim was first to strengthen collaboration across pilots and with other partners,
help to overcome boundaries in the starting phase. In the next one, the aim was
to share learnings from the pilots, as well as to discuss potential to scale the
learnings and focus on next steps. The thematic co-creation workshops arranged
served to engage additional external partners. The end event of the programme
gathered a wide audience to discuss the pilot experiences as well as more
generally innovation platform activities in the field of health and wellbeing.
33
Evaluation played a central part of the programme in order to generate learnings
for all parties involved. The pilots were evaluated from the perspective of the end
users and the professionals process. On the other hand, the programme was
evaluated from the perspective of the start-ups and the collaboration partners.
Bringing in corporate partners demands more from the facilitating organisation,
but is valued both by the start-ups and the city. The best results occur when the
corporate partners have a clear role and can for example provide their
technologies or platforms or act as an alternative test bed for pilots.
The local mobility challenges are very tangible and have an impact on the daily
lives of the citizens. For this reason, the local community and residents were
invited in the process from the very beginning, in defining the mobility issues that
the agile piloting would address later.
34
The content and scope of the piloting round was defined in collaboration with
residents, city professionals (urban planners and traffic planners), and private
companies. To this end, local mobility needs, development areas and pain points
were addressed in four open co-creation workshops and via an online
questionnaire targeted at residents during December 2019 - January 2019. The
results of the web survey (n=150) gave input to the iterative workshops, that
identified the mobility pain points and potential solutions to them. An open call
was formulated on the basis of the workshop results.
In January-March 2019, the open call was published, with the aim to find new and
innovative mobility solutions. Companies were invited to offer pilots that would
offer practical solutions to the challenges faced by the residents or to reduce
congestion, emissions or other negative impacts of traffic.
An expert jury scored the proposals according to the evaluation criteria: novelty
and innovativeness, feasibility, and impact. Traffic planners and urban planners
from the City were represented in the jury. A total of four pilots were ultimately
selected for implementation: 1. A local cargo bike sharing scheme, 2. Shared
hobby and sports transports, 3. Local cargo bike logistics, and 4. Smart
pedestrian crosswalk.
The open kick-off event was organised on 27 May 2019, with co-design sessions
open to residents, planners and other local stakeholders. The aim was to gather
further ideas for the implementation of the pilots. Once all pilots will be running
and open to end-users, the residents will have an active role as co-designers,
end-users and feedback providers. The active piloting period with the end-users
takes place June-October 2019. The results of this piloting round will be available
and shared with the wider ecosystem by the end of the same year.
Forum Virium Helsinki has presented the upcoming pilots and related co-creation
activities in various local events. Some of them have been addressed specifically
agile pilots and related living lab activities. In engaging with new residents, the
35
existing local events organised by others have been very valuable, for example
the participatory events of The City, meetings of Jätkäsaari association, and local
fairs organised by the Port of Helsinki.
The communication of the pilots has been diverse, ranging from websites to
posters in the library and local grocery stores, and from social media campaigns
to a stand in the events. A dedicated living lab website for piloting and
experimentation will be launched during summer 2019. This website will be an
arena to communicate topical issues about pilots and their results, a low-step
channel for residents to get involved and to exchange ideas about the piloting
and living lab activities. The goal is to make the involvement easier for the
residents and to make the facilitation of the participation more structured and
organised.
In order to tackle the lack of transparency, the programme structure was designed
to be as flexible and inclusive as possible. The main objective of the piloting
programme was to make the piloting more transparent within the Helsinki
education community, primarily in order to spread the results and to build up a
36
culture of co-creation, but also to increase the impact of any pedagogical
discoveries or revelations. A plan was made for a piloting programme structure,
in which the facilitator organisation was to offer facilitation and formal support in
order to achieve higher quality and better outcomes. Following the format of Agile
Piloting (Mustonen et. al. 2018) and the Espoo KYKY Model (Sutinen et. al,
2016), the pilot programme structure was following a standard format, while in
the spirit of lean development, most of the process facilitation was planned to
take place at the beginning of the program. Rather than acting as gatekeepers,
the organisers took the role of matchmakers between the schools and
businesses, and tried to make sure that any proposed pilot projects had a clear
match with an identified need from the educator community. Once the screening
and matching had been completed, the facilitators assisted with the planning of
the pilot project; after which the co-creators were given almost complete
autonomy over their pilot projects.
During the piloting programme, the projects had to be initiated by the co-creation
platform rather than waiting for either of the parties to make the first move (which
would be the expectation for the more permanent platform in the long run). For
this reason, a one-day workshop was organised in order to identify specific needs
from the user community (i.e. schools), and to transform those needs into formal
challenges that would be used to invite edtech companies to participate in the
program. About a dozen teachers were invited to as experts to this workshop that
took place in two stages. First, a discussion was facilitated around the topic of
trends in education and digitalisation. Based on this discussion, a few dozen
explicit and latent needs were identified for the education sector. Later on, these
needs were categorised and screened in order to forge them into specific
challenges.
During the first two rounds of the piloting programme, 16 edtech start-ups were
running a total of 27 co-development or pilot projects in collaboration with 17
schools, involving roughly 50 teachers and more than 1500 students. The piloting
programme evolved to a model labelled as Easy Access Co-development, which
is expected to become the core of the more permanent edtech co-creation
platform.
5 Scaling up learnings
Piloting is a way to start anything - a systemic change, new services and activities.
A city makes the most out of piloting by linking the themes to the strategic aims.
37
It also provides a means to scale up: after running several piloting programmes,
and tens of pilots we have explored that the learnings from the pilots keep on
living and are available for the stakeholders to take further in their own activities.
In some cases, the pilots as such or in a format incorporating learnings are scaled
up to other districts.
Agile piloting in smart city development is a fast way to gain more insight into
problems and make them visible as well as to engage a range of stakeholders. It
enables the whole urban community to learn as much as possible during the
intensive piloting period. Piloting reveals the challenges in scaling up smart
solutions. Most of the solutions share the same challenges, such as lack of
business ecosystems, legislative and regulatory issues, lack of interoperability
and the slowness of change in behaviour of the users in adapting new services.
(Mustonen & al, 2018).
The co-creation workshops and user feedback provide valuable lessons learned
and follow-up ideas concerning the development of services and business
models. Piloting in real-life environment also provides unanticipated learnings
that were proven particularly valuable. The start-ups gave positive feedback on
the large number of contacts that the programme allowed them to establish and
especially appreciated the visibility given to the pilots.
Running a piloting programme, is not only effective use of resources for the living
lab, but it also creates synergies among the start-ups participating in the
programme. The facilitator supports collaboration by the various activities
arranged during the different steps in the piloting programme.
City professionals are crucial stakeholders for many reasons. In a health and
wellbeing context the professionals are an essential and truly valuable user group
- that often acts as a gatekeeper organisation to the end users. In mobility context,
the planners participated in the definition of the mobility challenges and in the
selection of the pilots, bringing necessary expertise and realism in the most high-
flying ideas from the residents. Bringing civil servants on board in early stages
increases the commitment and ownership in the process.
38
Even when part of the costs of the pilots are being covered for the start-ups,
money is not the primary reason for taking part in agile piloting. According to our
experience, what is valued the most are the real urban testing environment and
real end-users, facilitated piloting process, support in communication, and access
to networks of key stakeholders and potential cooperation partners.
When collaborating with the residents, it is important to speak their language and
not to confuse them with “innovation jargon”. It is important that they understand
that pilots provide something practical and useful that they can understand and
relate to. Communicating the results of the pilots back to active residents is
necessary in order to foster the relationship and commitment to future pilots as
well.
Working with the school or health care centre provides a different living lab
environment, where most often the communications to the end users runs
through the teachers and healthcare professionals, if not agreed otherwise. There
the key is clear rules of the game with the professionals whose working
environment and processes are central.
6 Summary
Agile piloting provides a flexible framework for co-creating urban futures.
Experimentation also provides learnings for the living lab - the model is an
adaptive process that can be modified and further developed to better accelerate
smart city development and provide value for the different stakeholders. This has
been proven by the wide adaptation in the cities in Finland, with over 100 pilots
run and interest from other Nordic countries.
For us the Agile Piloting programme model has been a learning process on how
to best accelerate the creation of smart urban services and engage the urban
community. It has also provided means for creating wider ecosystems that take
the learnings of the pilots further in their own activities. Piloting in different real-
life environments of a smart city has different requirements in terms of users, city
professionals like teachers or healthcare professionals and city infrastructure.
What is common for all of them is that co-creation is a valuable means for
developing better future services and agile pilots to provide a neutral platform for
co-creation.
The three case examples of this paper demonstrate that the model for agile
piloting can be applied in very different domains. It is essential for the facilitator
organisation to know the thematic and local context and adjust the activities
39
accordingly. As highlighted in the three case examples, different actors may have
very different perspective towards piloting. The facilitator organisation should be
aware of the different perspectives, expectations and concerns and recognise
these in the process.
We conclude that Agile Piloting has a lot of potential to spark innovation and to
solve concrete challenges in different contexts. However, the programme for agile
piloting is not a rigid model that fits automatically everywhere, but rather a flexible
framework that should be - and has been - adapted in varying ways in different
settings.
References
IBIS Capital (2013) Global e-Learning Investment Review
Hirvikoski T., Lehto P., Äyväri A., (2016). Development and experimentation
platform for social, health and wellbeing services in the context of
Kalasatama health and wellbeing centre., Laurea-ammattikorkeakoulu.
ISBN 978-951-799-441-5
Mustonen, V., Spilling, K., Bergström, M., (2018). Cook Book – Recipes for agile
piloting. Helsinki: Forum Virium Helsinki
https://drive.google.com/file/d/1WeLZoDVVkf-
QkjL1LUSsOXY_XL9MDs6U/view
Rill, B. R., & Hämäläinen, M. M. (2018). The Art of Co-Creation. Palgrave
Mcmillan. ISBN 978-981-10-8500-0
Sutinen P., Erkkilä K., Wollstén P., Hagman K., Hirvikoski T., Äyväri A., (2016).
KYKY Living Lab handbook for co-creation by schools and companies.,
Espoo: City of Espoo. ISBN 978-951-857-732-7
Äyväri A., Jyrämä A., Hirvikoski T., (2018). The Circle of Mediators: Towards a
governance model for tackling sustainability challenges in a city. ,
European Network of Living Labs. URN:NBN:fi:amk-2018090414850
Äyväri A. (2018), Kalasataman terveys- ja hyvinvointikeskus kehittämis- ja
kokeilualustana: tavoitteet, palvelut ja prosessit yritysten ja alustan
näkökulmasta, Laurea-ammattikorkeakoulu
40
Co-Creating Technology for Societal Change:
A Mobile App Addressing Homelessness
Rachel Burrows*1,2,3, Antonette Mendoza2, Sonja
Pedell3, Leon Sterling2,3, Tim Miller2 and Alexi Lopez-Lorca4
*Corresponding author
1PsyLab Ltd, Cambridge Science Park, United Kingdom
2 University of Melbourne, Australia
3Swinburne University of Technology, Australia
4
Semantic Web Company, Vienna, Austria
Abstract
Living Lab projects often involve the collaboration of diverse stakeholders. This
is particularly true with new technology that aims to tackle the systemic and
societal problem of homelessness. In this paper, we present a mixed-method
approach to understand the perspectives of key stakeholders. We discuss our
findings and their implications for the development of a mobile app that aims to
help people who are homeless. We measure usage of the mobile app which
currently attracts over 10,000 users each month in Australia. We also conduct
semi-structured interviews with 30 participants who are either homeless, ex-
homeless or service providers. Our study provides insights and an approach that
may help others in developing similar systems. We discuss barriers and enablers
of success relating to (i) organisational concerns from service providers, (ii)
maintaining awareness of the system in the homeless community, and (iii)
supporting user needs in software design. We propose and demonstrate our
emotion-led approach to bring a novel perspective on the concerns from key
actors influencing the adoption of new technologies.
41
1 Introduction
Homelessness is a systemic societal problem that requires a holistic approach to
progress towards a solution. In Australia, many organisations and communities
aim to help people experiencing homelessness transition into stable living
situations. Existing service providers may help with a range of needs from
temporary accommodation, meals, or finding a job. Despite efforts, the number
of people in Australia experiencing homelessness has increased by 14% in the
five years leading up to 2016 according to the Australian Bureau of Statistics.
This urgent situation has led to new initiatives to improve the access that people
experiencing homelessness have to relevant information about services. One
way to achieve this is through the development of new technology that helps
people experiencing homelessness access the help that they need.
Unfortunately, introducing new technology to help those who are homeless brings
unique challenges. Existing research outlines challenges that are faced by
technology developers (Woelfer et al 2009, 2011a, 2011b, 2012; Hersberger
2003, 2012; Chatman et al 1996; Le Dantec et al 2008; Munõz et al 2004;
Humphry 2014; Deng et al 2016). For instance, Woelfer (2009) and Chatman
(1996) suggest this group of users may not have the necessary devices or
motivation to access information online. Hersberger (2003) suggests that this
group of users suffer from information overload. New technology may, therefore,
risk contributing to their confusion. Finally, Weise et al (2017) outline how new
technology may be resisted due to incompatibility with existing service provider
protocols.
Due to the sensitive nature of this application domain, and the complexity of the
socio- technical system, we use an emotion-led approach to guide our analysis
and understanding. New emotion-led approaches to software design and
evaluation are now being increasingly utilised. These approaches aim to
understand how we can resolve concerns of all stakeholders and address their
needs. People will reject technology if it does not address their emotional
concerns (Dix et al 2003; Krumbholz et al 2000; Norman 2005; Pedell et al 2014;
Miller et al 2015). Emotional experiences with technology are formed and then
change over time based not only on the actual technology engagement
experience but also are layered with associated experiences (Saffarizadeh et al
2017; Alatawi et al 2018). This need is heightened when creating technology for
vulnerable users. For instance, users may wish to feel in control, connected,
hopeful, cared for, or empowered, among others (Toscos et al 2013; Pedell et al.
2014; Saffarizadeh et al 2017).
This work reacts to questions and uncertainties around new technology for
homelessness. There is a lack of understanding over if and how new technology
can be introduced into this complex system of service providers. While there are
some studies that focus on designing for vulnerable user groups, and even those
who are homeless, these studies do not focus on emotional experiences and also
do not evaluate a deployed system. Our work has contributed to the development
of a web app that helps homeless Australians find information about services that
can help them. The app has been deployed since 2016, contains information
about services providers, and currently attracts over 10,000 users each month.
42
There are 16 service categories including food, housing, everyday needs, money
help and counselling. The objective of this work is to (i) provide an in-depth
understanding of the key barriers and enablers to success, and (ii) provide advice
for living lab projects who are facing similar challenges.
There are many government services across Australia whose purpose is to help
those experiencing homelessness to find the help that they need. Service
providers allocate an extensive range of support, and become largely responsible
for the diffusion of new information to those who are homeless via a mix of
government funded organisations and grassroots organisations (Woelfer et al
2009).
43
Those experiencing homelessness represent a unique user group. The major
causes of homelessness according to the Australian Bureau of Statistics include
family violence or financial difficulties. In fact, only 6% of people who are
considered homeless are characterised as rough sleeping; many live in severely
overcrowded homes or transitional accommodation. Additional problems
accumulate over time, such as drug and alcohol abuse, creating a viscous cycle
and a worsening situation (Woelfer et al 2009).
2. Method
2.1 An Emotion-led Approach
People will reject technology if it does not address their emotional concerns (Dix
et al 2003; Krumbholz et al 2000; Norman 2005; Wood et al 2006; Pedell et al
2014; Miller et al 2015). For this reason, there is a growing body of work that calls
for an increased focus on information about the emotions of stakeholders to
improve the design and evaluation of new technology. Emotional experiences
may be related to aspects of the software design, such as a particular feature that
is displayed. Work on socio-materiality and technology affordances (Orlikowski
et al 2008; Vaat et al 2013; Leonardi 2013) shows how aspects of design can
trigger positive and negative emotional perceptions. Emotional experiences
associated with a particular technology are also influenced by external factors,
including other individuals or organisations that are associated with the
engagement experience. Misplaced expectations may still be attributed to the
technology itself due to multiple experiences becoming aggregated and
associated with each other (Wood et al 2006). These experiences could include
those occurring during the progression towards a goal (Clore et al 2008; Luce et
al 2001). Consequently, in our case study, participants may interact with a service
provider and their reaction is attributed to the technology that facilitated the
interactions.
44
relatively lower levels of arousal and involve relatively higher levels of reflective,
cognitive processes; examples include the characterisation of shame and
resentment (Martin and Tesser (1996); Desmet and Hekkert (2007); Plutchik
(2003)). Due to the sensitive nature of this domain, we utilise an emotion-led
approach. This means we characterise results according to the way stakeholders
wish to feel when using technology and place emphasis on emotional concerns
when analysing results. Similar to work by Deng et al (2016), we do not rely on a
single classification or framework to interpret our results. This is because it is
important to inquire about the wide ranging and often subtle feelings and
perspectives of stakeholders that may not be accurately represented by a
generalisable psychological framework.
Our research has contributed to the design and evaluation of a web app for
homelessness. In this paper, we present a mixed-method study that investigates
the challenges for developing technology for homelessness. The quantitative
phase provides an overview of technology use collected from all users, spanning
the two years since deployment. Quantitative data enabled us to discover usage
trends over time. The qualitative phase is centred around 30 in-depth semi-
structured interviews that were conducted with a range of stakeholders. Seven
themes emerged from the thematic analysis as a basis for further discussion.
A typical use involves the browse/search page. A user is presented with 16 help
categories. The user can choose to give their location and is guided through a
series of category-specific questions. Based on these answers, the user is
presented with a service list compiled via a service filter process, detailing results
of services that match their criteria - and potentially ordered by relevance.
45
Figure 1. Screenshots of second version of Ask Izzy.
A user can select a particular service to view its detailed service page. The
detailed service page displays information about how to connect with the
particular service, how to get there, who it is for, and what clients should expect.
2.3 Data Collection and Analysis
46
Usage data was collected over a period of two years. We also collected data on
how often users returned to the web app. An overview of the number of people
that used the app is shown in Table 2. These time windows were selected in order
to capture data that was representative of the normal use while spanning enough
time to account for seasonal variations. A key concern for this system was that
the people would cease to continue to use it in the long term. We therefore
capture usage data over a longer-term. For instance, demand for services
typically spikes in winter and around New Year (Australian summer). The
returning behaviour for a user captures the number of days since their last
session. For this finer-grained analysis, we present aggregated data based on
percentage change to preserve anonymity. Returning behaviour is compared by
taking four 12-week time windows and then analysing how often users returned
to the web app for seven days after the initial session. A session starts when a
user engages with the web app and ends after the default of 30 mins of inactivity.
Stakeholder
Number Sample Coverage
group
Adult, Youth, Family Violence, Veteran,
Homeless and
14 Mental or Emotional Difficulties, Drugs and
Ex-Homeless
Alcohol Problems, With Children
47
software design, we asked what they liked, disliked, and what they would change
in the mobile app. We also asked how using it made them feel. We discussed
interactions and experiences outside of the application including how they heard
about it and if they had recommended it or supported others in using it. We then
asked what they thought were the barriers to uptake. If they chose not to use the
web app, we asked for the reason.
The qualitative data comprised of audio files recorded from the semi-structured
interviews. All transcripts and audio recordings were imported into the NVivo tool
(Bazeley 2013). The results were analysed by two authors following a thematic
data analysis process (Braun 2006) in order to identify, analyse, and report the
themes from the data. Codes (i.e. quotes) were extracted from the transcripts that
were related to emotional experiences or concerns. The codes of the transcripts
were grouped individually into themes and then later discussed and merged to
form a final agreed set of themes.
3 Results
We now describe key findings from the quantitative and qualitative phases of the
study. The subsequent section discusses implications of these findings.
3.1 Quantitative
Data about the numbers of users is shown in Table 2. This gives an overview of
the numbers of users that were visiting in a two-year period. Each row shows the
weekly mean, median, standard deviation, range, minimum and maximum
number of users.
Figure 2 shows information about the number of users from four different time
windows over the entire two-year data collection period. Figure 3 shows two
charts that capture returning behaviour.
48
Year 1 Year 2
Weekly
number of number
Measure
users of users
Mean 817 2287
Median 836 2328
Std. Dev. 219 622
Range 895 2557
Min. 473 1046
Max. 1368 3603
Total 42464 118949
49
Figure 3. Percentage Change in Number of Sessions.
The chart on the left is showing users that belong to an active user base (multi-
user sessions) whereas the chart on the right is showing all users.
New users are also counted as ‘0 Days’; and for this reason it is popular practice
to report multi-session users1 separately. A focus on multi-session users can
therefore be seen in the left-hand chart in Figure 3. Multi-session users are those
who have had more than one session within a particular time window and are
considered to represent an active user base. For more information about we refer
the reader to google analytics documentation3.
3.2 Qualitative
Table 3 describes seven themes that emerged from analysis. They represent
barriers or enablers to the uptake and use of the app. Each theme is represented
and articulated as a positive goal to be addressed. These goals therefore can be
interpreted as enablers of success if they are adequately addressed, or, barriers
if they are not. After reading the transcripts, 107 codes were extracted and
subsequently grouped into the 7 themes to represent how users would like to feel.
These themes were Empowerment and Control, Assurance, Cared For, Identity
and Belonging, Clarity, Unashamed / Without Stigma and Hopeful. We give a
brief description of these themes in this section and their implications are
discussed in the following section.
Figure 4 visualises the key groups of people who are either directly or indirectly
influential in the success of Ask Izzy. The figure depicts system entities who are
either individuals, organisations or communities in this socio-technical system. It
depicts the collaboration and the communication between these entities
(represented by the arrows). Finally, it depicts the technology engagement.
Technology engagement is also integral to the flow of information as we are able
to monitor and react to user engagement from in-app measures.
3
Google Analytics: https://analytics.google.com/analytics/web/
50
Table 3. Emergent Themes
Number of
Codes Description
4 Discussion
Overall, the project had a positive impact and was used by many homeless
people to seek help. The quantitative findings indicate that overall use and the
percentage of returning users are increasing. The average number of users in the
first year of deployment was 817, this increased to 2287 in the second year each
week. Over 10,000 users are now accessing the web app each month which is
evidence that a large proportion of people are choosing to seek information online
via the web app. In this section we discuss the barriers and enablers of success
in this project and reflect on the implications with respect to the living lab
methodology. We break down the discussion into three sections. Firstly, we
discuss how the themes were associated with practices and protocols regarding
51
how members of the public interacted with service providers. Secondly, we
discuss how these themes provided insights on how to maintain momentum and
awareness of the system. Finally, we illustrate how themes were associated with
aspects of the software design.
This challenge was further debated when designing the information that was
presented in the web app itself. On one hand, if the service list within the
application presented services which were usually only recommended in-person
(by a qualified service provider), then there was a risk that a client would attempt
to access a service that was inappropriate to their situation. On the other hand, if
these services were removed from the list, then the reduction in options would
limit the choice and control for the client with regard to the ways of interacting and
accessing services.
52
were at risk of ceasing to recommend the app if they did not feel their needs were
addressed.
“we like to think that information only exists in hard copy form and that’s
been a challenge we’ve had for a long period of time. But even in a meeting
we had recently the number of people that identified the [web app] and
how much they use it and how useful it is”
Results indicate that a large number of people who are homeless chose to find
service information online. One person who used to be homeless stated:
It is possible to see that the number of users who returned to the app also
increased over time. Further barriers were removed as the software company
provided free battery packs so that those who are homeless could charge their
phones and access the website for extended periods of time. Additionally, the
website was unmetered which meant that accessing the website did not cost any
money.
If service providers do not feel assured that the data is accurate, or if they feel
that the amount of control that is given to clients may have adverse
consequences, then they may choose not to recommend the application. Even if
service providers are willing to promote the web app, there is still uncertainty
around who will be responsible for ensuring that this awareness is maintained.
“I guess your question was who should be responsible for it, I mean I guess
it goes to who owns [the app] and I would think that the perception [is that
53
the software company] owns it, so it’s their thing. And that’s problematic in
terms of ongoing funding”
The participants in our study, including service providers and those who had
experienced homeless outlined that a broader group of individuals and
organisations could contribute to maintaining awareness of Ask Izzy. Based on
results from interviews, these people could be: (1) service providers and case
workers who are client-facing, (2) prominent members of Aboriginal and Torres
Strait Islander communities (e.g. Elders), and (3) the general public. In many
instances, the interviewees suggested increasing awareness in hospitals, police,
and public transport workers as these groups frequently come into contact with
people needing help in their day to day work.
“some of the services or they go and have a meal there or catch up with
people they know … So there was a lot of this talk bubbling around and I
think that’s for other people that were homeless it tends to be quite
effective”
In this quote the participant was describing how the tips and strategies from other
people who had a lived experience of homelessness were effective. In these
cases, certain services, such as food vans became locations where information
was routinely exchanged.
Interestingly, there is an increasing number of users who return to the web app
after 7 days. This may be explained by people accessing the web app after
hearing about it via peer-to-peer recommendation at a repeating gathering,
meeting or event. There is a possibility that an event or activity that occurs weekly
triggers motivation to use the web app. In fact, quite often an expert user had
initiated interaction to help another person access a particular service. Young
adults often asked questions to their case worker whose hands-on guidance
would take the stress away from searching for appropriate courses of action. One
participant who used to be homeless explained how he often helped others who
didn’t have access to a smart phone and WIFI. Interactions and raising
awareness about the web app often occurred during activities that were social.
By understanding how multiple stakeholders are able to collaborate we are able
to understand the ongoing success of Ask Izzy as dynamic and constantly
changing.
54
4.3 Reconciling Diverse Viewpoints and Trade-offs in Software Design
The themes elicited from the interviews were also related to aspects of the
software design. In this application domain, the interaction with the web app is
one small part of a much longer help-seeking journey. However, it is important to
consider how the initial interaction with the web app creates expectations that
may have consequences on future actions. If the expectation created in design
is not realised by the service provider then this may have negative consequences
on both service providers and the success of the web app itself.
“It’s so depressing when you’re trying to find accommodation and you read
something and say oh my god, they’ve got support to transitional
accommodation. I remember this happened with me when I was homeless
and I’d get really excited, oh great, I’ve found a place, maybe they can help
me, hang up after hang up, after hang up.”
In this sense, one of the greatest challenges for technology design is to provide
clarity and hope about what can be achieved by seeking help without reducing
motivation to seek help.
5 Conclusion
This paper investigates the key challenges of developing new technology to help
those who are homeless. We believe the lessons from our project may be useful
to others who are creating new technology for socially-complex projects. We
conducted a mixed-method study based on the development of a web app. We
contrast the different perspectives of people who were homeless, ex-homeless,
service providers and a representative from the software development company.
We found that an emotion-led approach was useful to understand stakeholder
concerns in the context of the broader socio-technical system. People who are
55
homeless wanted to feel empowered, in control, assured, cared for, unashamed
and hopeful while interacting with the web app. In particular, we discuss the
technology design and the impact it had on existing organisational practices and
protocols. We also discuss the challenge of maintaining momentum and
awareness of the web app. We explain the importance of being mindful so as not
to raise unrealistic expectations. Finally, we give an example of how our approach
was used to inform design trade-offs.
Acknowledgements
This research has been made possible by the support and collaboration with
Infoxchange a not-for-profit social enterprise developing technology for social
change. This project was funded by the Australian Research Council Discovery
Grant DP160104083 “Catering for individuals' emotions in technology
development”.
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60
Living Lab Activities for Social Problem Solving
R&D Projects in Korea: Achievements and
Challenges from Case Studies
Jieun Seong*1, and Ji In Park2
*Corresponding author
1 Science and Technology Policy Institute (STEPI), South Korea
2 MSIT (Ministry of Science and ICT), South Korea
Abstract
The purpose of this study is to investigate the role of “living lab” activities in social
problem- solving R&D projects conducted in Korea and to derive its
achievements and tasks. This study analysed the representative cases in which
living lab activities are prominent among social problem-solving R&D projects in
Korea. The analysed cases are ‘develop portable fundus camera for eye disease
screening test to resolve health inequalities’ and ‘auto-sensing integrated system
development in rural pedestrian crosswalk’. Through this study, we identify the
contents of the living lab activities of these social problem- solving R&D projects
and present policy issues. The characteristics derived from the analysis are as
follows: 1) living labs are being introduced as a methodology for user and
demand-oriented research innovation in Korean R&D projects. 2) these projects
conduct new policy experiments that try to overcome the limitations of the Korean
innovation system, such as top-down approach in policy making led by central
government; R&D planning focused on technology providers’ convenience; and
industrial innovation emphasizing economic growth.
61
1 Introduction
“Living labs” have been introduced and implemented in recent years in Korea
both as innovation models led by social actors (e.g., local communities and users)
and as venues for field-based innovation.
Not only the central government, such as the Ministry of Science and ICT (MSIT,
renamed from Ministry of Science, ICT and Future Planning (MSIP) in 2017), but
also local municipalities and other entities are adopting living lab projects for a
variety of efforts including the development of products and services,
establishment of public infrastructure, reform of local communities and tackling of
local problems. For instance, the “Social Problem-solving R&D Project” led by the
MSIT and the “Energy Technology Acceptability Enhancing and
Commercialization Promotion Project” led by the Ministry of Trade, Industry and
Energy (MOTIE) are efforts to improve field applicability and demand-oriented
ness through living lab approaches. Similarly, a variety of IoT living lab projects
led by municipalities and public institutes, such as the BukchonHanok Village IoT
living lab in Seoul and the Seongnam Senior Experience Center’s senior living
lab, are examples of other efforts to apply modern technology, such as IoT, to
enhance public services and solve local problems (Seong, Han & Park, 2016).
This study aims to analyze samples cases of living labs in social problem-solving
R&D projects that are implemented in such a way as to promote innovation in
national R&D projects. To this end, we looked at case studies involving the
development of “fundus camera technology” and “automated pedestrian
detection system” (in particular, the general overview, objectives, planning and
management systems, achievements and challenges of such projects) and were
able to draw policy suggestions. As for research methods, in-depth interviews
with major participants were conducted along with literature reviews of policy
reports, academic papers, newspaper articles, and other sources.
2 Theoretical background
However, such linear models focusing on R&D have gradually come up against
their limits. Structural limitations imposed by an ageing society, fierce competition
from emerging economies, coupled with stagnant economic growth and other
62
factors, have made it difficult to steadily expand human and financial input,
thereby reducing the efficacy of traditional input-driven innovation models (Song
and Seong, 2013).
Recently, Korea has seen a wide variety of actors (e.g., the central government,
municipalities, and social economy organizations) considering living labs as an
alternative model for technological and social innovation. MSIT, the Ministry of
Health and Welfare (MOHW), and other government agencies are examining
living labs as a novel way to induce social problem-solving innovations that utilize
ICT and other technologies. On the other hand, the municipal governments of
Seoul, Daejeon and other cities are beginning to see living labs as new social
innovation models distinguished from conventional approaches. Finally, public
welfare institutions (e.g., nursing homes and hospitals) and social economy
organizations are paying attention to living labs as experiments for realizing
welfare goals and improving welfare service delivery systems.
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Table 1. The Characteristics of Korea’s Social Problem-solving R&D Projects
Those projects introduced living-lab methodology as a new way of R&D and tried
to promote open innovation activities in which end users and researchers jointly
develop, demonstrate and evaluate products in real life spaces. The Living Lab
is an infrastructure that enables professionals and end users to continuously
improve their products, services, and demonstrations with customer interactions.
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Table 2. List of Korea’s Social Problem-solving R&D Projects
The purpose of this study is to investigate the living lab activities in the social
problem-solving R&D projects conducted in Korea and to derive its achievements
and tasks.
65
3 Case Studies on Living Labs in the ‘Social Problem-solving
R&D Project’
In operating the living lab for this fundus camera project, a wide variety of
stakeholders participated, including technology developers; experts in living lab
management, validation and authorization; and organizations related to
commercialization and distribution. The living lab management team and these
participants together operated the living lab throughout the exploration and
experimentation phases. The first living lab came up with a product that reflected
the preferred functionalities of users surveyed. The second living lab, on the other
hand, mainly aimed to evaluate the performance and usability of prototype
cameras. These prototype models were constantly modified based on the pros
and cons discovered and evaluated through use in real-life settings.
At the same time, the questionnaires were produced for two phases: specification
design and evaluation during real-life use. Questions related to the former
included: (a) What are the usage requirements? (b) What type of assistance is
needed? (c) How should the living lab be structured? As for the second phase, a
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three-day survey focusing on user convenience was conducted to evaluate the
proficiency obtained by repeated use of the product. Survey results were also
uploaded to a website for real-time feedback.
The participants of the second set of living labs consisted of an expert group and
a non-expert group. The reason behind such classification was to differentiate the
way these living labs were operated to reflect the participants’ knowledge of
fundus cameras and their skill levels. The expert group was subdivided into small
eye clinics and large general hospitals. The non-expert group, on the other hand,
consisted of medical cooperatives. Although the members of this latter group did
not have prior experience in fundus photography, they had a deep understanding
of the need for early diagnosis of eye diseases and telemedicine, thereby serving
as a well-organized civic group that is best aware of the purpose of product
development and that actively participates in the process. The non-expert group
played the dual role of end-users and a service delivery system for end-
beneficiaries.
All of these groups shared the fact that they were all potential buyers as end-
users. However, depending on their expertise and familiarity with related
products, each provided its own unique input on the product. The general hospital
group often had their own fundus photography equipment, so their experience
allowed them to compare the research team’s prototype with other existing
equipment on a practical level. The eye clinic group, on the other hand, consisted
of private and small-sized clinics and was regarded as comprising the majority of
potential buyers. As such, the living lab for this group acted as a market tester.
The group was also considered an appropriate test bed for evaluating the
usability of a portable fundus camera as the members of the group came into
contact with a large number of patients. The medical cooperative group, on the
other hand, were composed of the uninitiated who were able to provide fresh
perspectives and assist in adding user-friendliness to the product by participating
in the development process and the drafting of the manual.
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Actor’s Expertise Actor’s Roles in the
Type characteristics (fundus camera- Living Lab
related skills)
Potential buyers Ample experience Evaluate photo quality
in fundus Share prior experience
photography and in fundus photography
General analysis
Hospitals Evaluate usability
Possess portable
fundus cameras /
ample experience
Expert
group
Potential buyers Ample experience Share prior experience
in fundus in fundus photography
photography
Most suitable group Evaluate marketability
for evaluating Highly skilled in and usability
Eye Clinics marketability fundus photography
as they deal with
numerous patients
Potential buyers No prior experience
Non- Provide perspectives of
expert the uninitiated
Medical Best aware of the
group necessity of early
Co-ops Offer advice on the
diagnosis and product manual
telemedicine
Source: Seong et al. (2016); Seong & Han & Jeong (2018)
68
for usability, doctors, nurses, optometrists, and other professionals assessed
difficulty of use. Finally, as for the learning curve, in order to determine whether
users can easily learn how to manipulate the camera with basic training, medical
doctors not specializing in ophthalmology were repeatedly tested to evaluate their
camera use ability.
As a solution, the team is currently developing its own original display and
guidance software that provides a fixation point. Moreover, a variety of design
choices were made to enhance usability (e.g., a safety strap to prevent falls). The
feedback also indicated a need for a separate device manual for non- skilled
users, a training program, and the development of indicators to enhance image
quality. In particular, the participants raised the need for a guidebook containing
medical knowledge that would allow non-experts to make a simple diagnosis.
3.1.5 Achievements
In this case, the living lab, wherein a variety of actors participated in repeated
experimentation, acted as a catalyst in upgrading the product and making it more
user-friendly. The living lab was conducted in three phases. First, institutional and
systemic designs were devised to facilitate smooth operation of the living lab.
Next, the exploration phase driven mostly by expert groups was conducted to
determine product concepts and create prototypes. Finally, the team evaluated
usability through the living lab by expanding user groups to include small eye
clinics and medical cooperatives. In short, problems and basic concepts for
products and services were defined through interactions with core users before
determining specifics by expanding the scope of end-user groups and collecting
feedback.
69
telemedicine. For instance, a more detailed manual for uninitiated users, a
training program, and the need for developing indicators to improve image
quality— these were ideas ophthalmologists had not conceived of, and would
serve as complements that can encourage a broadening of the user base. In
addition, efforts such as developing standard fundus photograph samples and a
guidebook for non-experts served as opportunities to create services that would
allow regular users to make simple diagnoses of eye diseases.
The living lab for the development of portable fundus camera technology is an
effort to reduce disparity in healthcare access. By developing a high-quality
portable fundus camera at an affordable price, the lab aimed to expand the use
of such cameras. In addition, by lowering the technical barriers surrounding
fundus photography (which had been the exclusive domain of ophthalmologists)
and by making it accessible to ordinary citizens, the living lab transformed fundus
photography into an open service. Moreover, by running separate training
programs that can promote simultaneous distribution of product and services, the
team also strived to reduce gaps in medical care in a tangible way.
To develop a commercially viable system, the R&D team worked with traffic
engineers and a company specializing in video detectors to operate a living lab
in areas with limited traffic safety infrastructure. The living lab was executed in
three phases. In the first phase, living lab sites and participants were selected
and analyzed with VISWALK, a pedestrian simulation software tool, in order to
set up a basis for comparison. In the next phase, the Living Lab Experience
Community (LEC) consisting of local residents, public servants, facility managers
and other experts was established to verify the living lab and collectively proceed
with the entire process of planning, examination, experience, application,
enhancement, and verification. In the final phase, an integrated auto-detection
system was installed and operated to conduct research on its continuous
enhancement. The feedback from the LEC and a log analysis were also
considered as basic tools for the distribution and upgrade of the system.
70
government expressed a strong willingness to support the living lab project and
relevant organizations in the province were well coordinated.
As for living lab participants, there were two general considerations used as
selection criteria. First, a variety of factors were considered including the
presence of facilities that can induce pedestrian traffic, opinions of local residents,
the way traffic signals are operated, and the possibility of camera-based auto-
detection. In addition, local residents informed the research team of sites with a
history of pedestrian accidents or sites that are accident-prone, allowing the team
to include bus stops, roadside residential areas, senior welfare centers,
commercial facilities, factories, churches, and schools as its living lab sites. Next,
based on this feedback, the team also considered other factors such as the
amount of pedestrian traffic, the diversity of vehicular traffic, the regularity of road
geometry, and the frequency of traffic accidents, before selecting four areas in
Jeonju City, Jeollabuk-do Province as living lab sites.
LEC Organization
In order to raise the efficacy of the system, an LEC platform was established so
that all participants could regularly share and exchange opinions. Researchers,
administrative agencies, police stations, research institutes affiliated with
universities and administrative agencies, the Korea Road Traffic Authority (which
oversees traffic systems), and local residents—all participated actively in the
planning, development, and installation process.
The LEC was classified into system developers, living lab operators, and local
resident representatives, depending on the role they played. The system
developers consisted of a group of experts involved in the development and
enhancement of the automated pedestrian detection system. The Korea Road
Traffic Authority took charge of the operation of traffic signals and system
certification. Police stations provided guidance on development direction and
precautions based on the current state of the living lab sites. Tech companies
involved examined, based on existing pedestrian detection technologies, the
overall conditions related to the operation of a network that is tailored to the local
context.
The living lab operators consisted of seven people: four field employees from
administrative agencies and three academics specializing in traffic-related
matters. The former provided advice on administrative matters related to the
installation and operation of the system and took practical measures, whereas
the latter offered opinions on the overall system operation, including system
installation, signal operation, and future planning.
71
handle a range of challenges. They were also responsible for promoting the
system to other local residents after installation.
Actor’s Roles in
Actor’s characteristics Participant
the Living Lab
72
This result confirmed that the introduction of the system would bring positive
benefits to both drivers and pedestrians. The details were shared with the LEC
by having them posted on the project website, wherein LEC members were able
to discuss operation-related issues in real-time.
Figure 3. LEC organization (top: Inhabitants briefing session, Bottom: Expert meeting) /
Source: Seong et al. (2016)
The next step involved receiving real-time feedback from experts and residents
before making a prototype. Minimum legal requirements exist for pedestrian
crossing systems. As such, the team sought cooperation for system installation
through meetings with experts while receiving demands and a variety of ideas
from the policy agency, which is the final authority, and working-level public
servants from municipal governments. In addition, to prepare for any risks that
may arise during system installation and operation, the project team collected
opinions from resident representatives and tried to apply those ideas
immediately. The team also held information sessions to explain the system
under development to them and encourage its use; conducted public hearings to
help prevent the invasion of privacy related to the installation of cameras; and
had opportunities to identify system requests.
73
pedestrians detected were used instead as an indirect alternative to the number
of walk signals assigned.
The log data for the first living lab was collected from the four sites during
September 2016. The analysis of the data indicated that in outer suburbs the
number of walk signals assigned were reduced to approximately 10-23% of the
normal figure. This means that a pedestrian crossing that assigns walk signals
720 times per day can function with signal levels roughly 10-20% of that number,
while providing both pedestrians and passing vehicles with improved safety and
time savings. It can thus be concluded that in outer suburbs, the system can
dramatically enhance safety and convenience for pedestrians. However, our
analysis suggests that in inner cities, where the amount of pedestrian traffic varies
greatly between weekdays and weekends, the efficacy of operating the system
is relatively lower. For instance, if there are an excessive number of walk signals,
that can disrupt the flow of vehicle traffic. Thus, we drew the conclusion that at
inner city sites, the options of adjusting signal intervals or flexibly operating the
system only during certain hours need to be considered.
Feedback of LEC
Above all, it was shown that the product should be improved for better pedestrian
safety. For example, some demanded audible guidance and electronic message
boards that could allow pedestrians to easily recognize whether the automated
detection system was in operation. It was also apparent that the wait time should
be flexibly controlled according to the type of pedestrian (e.g., the elderly) and
the number of pedestrians crossing.
There was also demand for enhancing the reliability of the product. To this end,
the product should be carefully designed so pedestrians can see clearly whether
it is in operation. It was also requested that the camera display the detection
range and a signal indicate whether the detection function is activated. Moreover,
video needs to be record when the system detects pedestrians in order to analyze
user behavior patterns during the living lab. However, this requires further
consideration since users may feel uncomfortable about being filmed and since
the act of filming pedestrians may also be against the Personal Information
Protection Act and privacy laws. Thus, it was necessary to stipulate that "Video
images will be deleted within one day unless there is an accident." pursuant to
the Personal Information Protection Act. In addition, the living lab management
needed to be revised in such a way as to consider the time and place in which
users actually use the system in order to accurately identify residents' behavior
patterns.
There was also a request for the enhancement of the product’s feedback system.
For example, a supplementary manual control system was needed for
unexpected accidents. Some also suggested that if the product is equipped with
real-time recording and partial storage through the application of the camera
technology as well as a vehicle control feature, it could even play a role in
reducing accidents caused by drivers running red lights. There was also a
suggestion for establishing national technical standards for the system. Although
there is currently no product based on the technology in question, it will be
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necessary to establish technical standards for utilization and diffusion of the
system in the future.
3.2.5 Achievements
At end of the first year, the results of the living lab were as follows. The living lab
research community, LEC, was formed to build a system through which anyone
could participate in product development and installation in a variety of ways. In
particular, feedback from local resident representatives created an environment
in which users could take advantage of the product with enhanced convenience
and safety. The installation costs of the automated pedestrian detection systems
at the four sites were about 25% of the costs for traditional systems. The new
system therefore offered significant potential advantages in commercialization
and distribution. Log records confirm that the system has reduced travel time for
both pedestrians and vehicles.
When it came to site selection, this case tested the system at as many varied
crosswalks as possible. The development team adopted an approach that
gradually narrowed down crosswalk types to just one that provided the system
with the best efficiency, and this approach proved to be very appropriate.
Moreover, the living lab sites were recommended and selected by utilizing the
experience of the living lab participants. As such, the sites were situated in
context by local participants, which was not achievable through a field survey by
outside researchers.
First, the purpose of a living lab was clearly defined, and focus was put on
organizing the end-user community to enable living lab participants to play a
central role. In the case of the fundus camera, the product concept and
specifications centered on core users were first determined, before completing
product development by analyzing their opinions from much richer and more
diverse perspectives. As such, this can be viewed as an exemplary case wherein
R&D activities helped solve a medical gap issue and secure new markets. On the
other hand, in the case of the development of crosswalk technology for rural
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areas, there was active participation by residents in tackling problems, and it
served as an Urban Transition Lab. At the same time, the LEC formed a new
innovation ecosystem and created a common vision among participating
members, while striving to solve urban problems through experiments.
Second, ways to improve the delivery system and legal/regulatory systems were
explored concurrently in order to commercialize the product. In the case of the
fundus camera, the team tried to deliver its products and services to those who
actually needed them by incorporating social innovation groups as participants.
In the case of the crosswalk technology, the team is collaborating with related
organizations to build a safety evaluation system.
Third, operating living labs for each stage of technology development (from
product planning to field testing) created concrete participatory spaces for end-
users, maximizing the technology development. This confirms the effectiveness
of user-driven open-innovation, while at the same time providing idea- based
SMEs with possibilities for new (Seong & Han & Jeong 2018).
The following aspects with regard to the planning and operation of living lab can
be extrapolated from this case study. First, in planning living lab, the concrete
presentation of social issues and user demand to be addressed and organization
of end users are important. The main challenge of the living lab project is to
concretize abstract social problems to a level at which they can be tackled
through R&D projects. Both cases emphasize this process, and in particular,
various efforts were made to organize the end user group and encourage their
participation.
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Table 5. Comparison of cases. Source: Seong & Han & Jeong (2018)
Development of
Development of an automated
portable fundus camera
pedestrian detection system
technology
Reduce healthcare
Solve regional traffic problems
Purpose of development disparities
Set up
Request cooperation from traffic
institutional Contact potential buyers,
system-related institutions,
infrastructure etc. and pass an IRB
regarding sites with severe traffic
and select review
problems
sites
Establish product
specifications Pre-simulation analysis
Exploration
Share analysis findings with LEC
Living lab
Utilize surveys, and receive feedback
interviews, etc.
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The third major element is the challenge to select the appropriate space or site
for living lab. As seen in the case, there are noteworthy efforts to choose an
effective site to implement living lab, with consideration to areas with a
concentration of transportation and safety issues, areas where the residents are
committed to addressing the problems, and areas where there is a history of civil
participation and action.
Fifth, the improvement of legal frameworks with relation to planning and operating
living lab is important. Since the cases surveyed here dealt with medical
equipment and transportation systems that may have serious consequences on
health, important issues were raised with regard to the safety and ethics of
technology, products, and services. The important challenges of living lab also
include IRB certification, improvement of transportation law, etc., as well.
78
4 Policy Challenges from the Cases
Korea has pursued science and technology innovation activities focusing on
economic growth and industrial development. For the rapid growth, Korea has
taken a strategy to develop capable subjects and areas that can grow fast first.
In recent years, inclusive innovation has been emphasized in Korea to reduce
social disparities and strengthen social integration. To this end, that the paradigm
shift from R&D-oriented policy to consumer-oriented problem-solving innovation
policy is emphasized. There is an attempt to integrate the subjects, fields, and
areas previously excluded in the process of science and technology innovation.
The emergence of new R&D categories in 2010, such as 'Social Problem- Solving
R&D Project', reflects the situation of Korea nowadays. In particular, these
projects introduced living-lab method as a propulsion system and tried to promote
open innovation activities in which end users and researchers jointly develop,
demonstrate and evaluate products in real life space. The living lab is an
infrastructure that enables professionals and end users to continuously improve
their products, services, and demonstrations with customer interactions.
Figure 5. Significance of Living Labs Activities for Social Problem-Solving R&D Projects
First, living labs are a new concept in Korea and are currently in their early stages.
Since various experiments are being conducted, it is necessary to examine and
analyze them in depth through a systematic framework. It is also important to
monitor and evaluate on-going living lab projects, share experiences and
achievements, and explore models suitable for Korean society.
Second, the introduction and spread of living labs requires strategic niche
management. If a new system undergoes testing through various living lab
prototypes and is successful, it should expand to become a bigger experiment.
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To this end, it is important to form a common vision among interested parties
through living lab activities and to draw a consensus on the transition.
Finally, flexible and adjustable policy management is vital for the diffusion and
utilization of products and services developed through the production of ultra-
disciplinary knowledge in the process of operating living labs. The whole system
needs to be critically evaluated to create an environment in which policy errors
can be corrected based on long-term socio-technical systemic perspectives
(Seong & Han & Jeong 2018).
References
Health Chosun (2012), 1 out of 4 patients with retinal blindness had 'diabetic
retinopathy',
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Technology Program Promotion Strategy”.
MSIP ((2016), Guidelines for Solving Social Problem-Solving R&D.
Schuurman, D., Marez, L.D., & Ballon, P. (2016), “The Impact of Living Lab
Methodology on Open Innovation Contributions and Outcomes”,
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Seong, J. & Song, W. (2007). Theory and Application of Total Innovation Policy,
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Model: Case Analysis and Applicability”, Korea Technology Innovation
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Seong, J. et al. (2016). Selected as a specialized agency for the construction and
operation of 'Citizen Research Mentor Team' for social problem-solving
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in Korea. STEPI Insight, 184, STEPI.
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Initiatives for Solving Societal Problems and Challenges. Journal of
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Song, W., and Seong, J. (2013), Science and Technology Innovation Policy to
Solve Social Issues, Paju: Hanwool Publishing Co. (Text in Korean).
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82
Living Labs and Circular Economy:
the case of Turin
Federico Cuomo1, Nadia Lambiase2 and Antonio Castagna3
Abstract
This paper aims to present the case of the Torino Living Lab on Sharing and
Circular Economy in an attempt to highlight possible future scenarios for policies
to stimulate urban innovation in the environmental and social fields. The case
study is analysed in three phases. First of all, it is described the approach of the
local public administration to the tool of the Living Lab as a stimulus to innovation.
In the second part, the Turin Living Lab on Sharing and Circular Economy is
deepened and potentialities and weaknesses are highlighted. In the last section
we focus on understanding how the selected case can open possible fields of
comparison between administrations in order to improve globally by sharing their
local experiences.
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1 Introduction
Last Autumn the Municipality of Turin launched the Torino City Lab as an
initiative-platform aimed at creating simplified conditions for companies interested
in conducting tests of solutions for urban living.
With this action, the City officially committed itself to become a promoter of public
and private initiatives aimed at improving the urban ecosystem and proposing
ideas in different fields of innovation: from IoT (Internet of Things) to collaborative
and circular economy activities.
Adopting the perspective of a public actor not only as a regulator, but also as an
hub of boost to local development, the Torino City Lab as permanent platform in
the urban area was created for social, economic and administrative conditions.
As reported in the Giorgio Rota Report of 2018, the area of the City of Turin is
characterized by a high rate of small and medium-sized bodies operating in the
tertiary sector with less than 10 employees. Moreover, concerning capital
corporations of the tertiary sector, Turin has an average of 14 employees per
company. This aspect distinguishes Turin from the other large cities in the Centre-
North, where the size of the company is usually larger (Centro Einaudi 2018).
Even more significant is the low number of new companies registered in the Turin
metropolitan area, which in 2018 stood at around 13 thousand units, recording
the lowest result in the last decade (Camera di Commercio di Torino 2018). This
stagnant entrepreneurial context, increased due to the economic crisis, is more
frequently leading small and medium-sized enterprises to seek the support of
public players, especially in the taking off phase of their market. This dynamic of
local market is being progressively combined with the expressed commitment at
national level to develop practical policies to foster and accompany development
of start-ups considered innovative, as regulated in the Decree Law 179/2012,
known as "Decree Growth 2.0" (Ministero dello Sviluppo Economico 2016).
Starting from this framework, the following contribution presents the case of the
Torino Living Lab on Sharing and Circular Economy as a possible development
basis for innovative environmental policies on a local and global scales. In order
to provide the best possible structure for the research, the contribution is divided
into five sections: (I) the description of the new permanent laboratory proposed
by the City of Turin; (II) the past experiences of living labs in Turin; (III) the
approach and the birth of the Torino Living Lab on Sharing and Circular Economy;
(IV) the presentation of the experimentations admitted to the Living Lab; (V) the
interpretation of the case study as a basis for future projects on local and
international scales.
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2 The Torino City Lab: a permanent platform for experimentation
To achieve the objectives described in the previous paragraph, the Torino City
Lab presents itself as a platform that aims to generate four main outputs in the
urban ecosystem.
First of all, the Lab ensures the access to public spaces through streamlining the
administrative process. The initiative is promoted by adopting a new strategy on
the part of the local authority, which is capable of acting by making all its sectors
work with an integrated perspective. More specifically, the Innovation Area of the
City is committed to working in agreement with the Environment and Green
Spaces Area to ensure simplified procedures for experimenters. This cooperative
management is born from the desire to quickly coordinate all the local offices and
to meet all needs of experimental bodies.
As a third point, the Torino City Lab aims to make it possible to test products and
ideas that might be exported on a larger scale. From this point of view, every
project in the Lab are not planned to fill out only local needs, whereas they should
be designed to be reused and fitted on wider scales. This designed process is
addressed to match the transnational co-creation strategy (Santonen, Creazzo,
Griffon, Bòdi, Aversano 2017).
Finally, the Torino City Lab is based on the involvement of citizens as final users
and aims to adapt the experimentations to the needs expressed by peoples. For
this reason, in addition to the permanent chance to propose to the City innovation
ideas, the public administration works to open specific calls based on identified
challenges to fill out emerging needs of urban areas or European Union
directives.
This last aspect puts the Laboratory in its own right in the category of Living Lab,
providing the urban territory to create a public-private-people partnership,
achieving the innovation model of the quadruple helix. As described in recent
literature, this pattern shapes the collaboration of four main actors: public
authorities, industry, academia and citizens (Varmland County Administrative
Board 2018). Following this purpose, the City of Turin decides to plan in detail the
Torino City Lab, in order to avoid wasting energy and to set specific objectives.
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As shown in the Table 1 below, the City identifies specific mission, vision and
values to be pursued in the development of the platform.
Table 1. The features of the Torino City Lab. Source: City of Turin4
This platform enables the City to promote new challenges in environmental fields,
which are difficult to address with classic regulatory tools, involving a huge variety
of public and private actors as well as citizens. Eventually, within the City
Laboratory the Municipality decides to promote one of the policy areas
considered most important both to offer new opportunities for local development
and to match European inputs in environmental policies: The Circular Economy.
At the end of 2015, for the first time the European Commission designed a
Circular Economy Action Plan. On the one hand, it claimed the necessity to
change the economic model to face the lack of resources in a sustainable way.
On the other, it sets up almost 10 billion to boost the transition towards a new
plan of development, financing projects based on redesign, reuse and recycle
values (European Commission 2019). Despite this, European research institutes,
4
https://www.torinocitylab.it/it/
86
as the Ellen MacArthur Foundation, have stressed that the Circular Economy
cannot be supported neither exclusively through top-down investments of funds,
nor merely introducing regulative limits to the industrial processes.
From this point of view, the Circular Economy theory has been based on
promoting the model of the 3 R (Reduce, Reuse, Recycle) starting from the
capability to choose and act of the purchasers and end users of all services: the
citizens (Yang, Zhou, Xu 2014).
The reference idea started from the assumption that the citizen can represent the
engine of change. In this sense, the end user goes to affect not only reducing
their consumption or reusing as much as possible finished products, but also on
the systems of product design and durability of materials with their choices of
purchase.
Adopting this perspective, in recent years the City of Turin began to imagine the
Living Lab tool as a potential stimulus to the Circular Economy. In this sense, the
Public Administration has started to experiment laboratories in several fields
directly linked to the Circular Economy topic.
In 2016, the City launched the first Living Lab in its history in the Campidoglio
district, providing the urban area for an experimentation of technologies and
innovative ideas related to the Smart Cities sector. For a year the neighbourhood
became the home of 32 experiments that changed the area ecosystem through
data sharing technologies and air quality monitoring systems, urban farming and
projects against food waste.
In 2017, the local Public Administration decided to open another Living Lab
spread over several suburbs of the city, focusing on the more specific issue of
IoT. As in the previous laboratory, technological innovations were brought into
contact with citizens with the clear aim of boosting new companies committed to
environmental sustainability and improving the quality of life in urban contexts.
Therefore, IoT technologies were selected with reference to specific areas of
application related to the environment and the daily lives of citizens: the quality
of the urban ecosystem (air and noise monitoring systems); mobility; energy
efficiency; security and management of buildings; culture and social inclusion.
The real chance of implementing a Living Lab on the Circular Economy was
opened in the summer of 2017, when the City of Turin received a budget of 18
million euros to implement the AxTo (Actions for the Turin suburbs) programme
through a Presidential Decree from the Council of Ministers aimed at fostering
urban regeneration.
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Community and Participation. Within the third pillar, which combined the
challenge of stimulating businesses and employment with innovation, the idea of
planning a Living Lab on Sharing and Circular Economy was born. Therefore, this
specific laboratory was inserted as action 3.02, focused on innovation in the
suburbs as mechanism capable of dealing with the crisis of local businesses
(Comune di Torino 2018).
The reference pattern was based on creating open-air laboratories that give a
chance to companies engaged in sectors such as sharing economy, internet of
things, digital manufacturing, circular economy, environmental sustainability and
food. In addition, innovation was also interpreted from the point of view of
recovering the craft heritage of the reference areas to keep alive sectors of the
craft industry that are strongly linked with circular economy (shoemakers,
carpenters, hardwars). For these reasons, four main goals were identified by the
City: boosting the local private sector; stimulating new ideas of business; creating
a network of sustainable development composed by entrepreneurs; planning
conditions to host in public spaces innovative experimentations.
To achieve these goals, the project was planned by the Development and
Innovation Area of the City over 18 months, from May 2018 to December 2019,
with a maximum time allowed of 9 months for each experimentation. In the spring
of 2018, an external “Managing Authority” of technical support to companies and
communication with citizens was identified through a public call for tenders. This
initiative of the City was addressed to non-profit companies, associations and
foundations specialised in development strategies and activities of territorial
promotion.
In the same period, the City publishes the call for the selection of private
experimenters, open for two months (May-July 2018) to companies in partnership
with community associations or Universities and research institutions. The
contribution made available by the City amounted to 100 thousand euros. Each
testing action could receive a grant up to a maximum of 15 thousand euros, equal
to 50% of the total eligible investment to cover the costs of experimentation.
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Figure 1. The map of admissible areas of the Living Lab / Source: City of Turin5
To objectively examine proposals that were could be deeply diversified from each
other, the City set up an ad hoc evaluation committee to select the projects. This
evaluation body was composed bringing together experts in the different fields of
activity. Accordingly, to the committee effort, the evaluation process was based
on five criteria considered decisive for access to public funding: (I) Technical
Feasibility; (II) Uniformity; (III) Level of Innovation; (IV) Level of Engagement; (V)
Economic Sustainability.
The type of contract chosen by the City to start the testing phase with the selected
subjects was the Partnership Agreement. The latter was considered by the public
administration as the most suitable to start the Living Lab because it clarified the
conditions and facilitates the administrative procedures for the transfer of grants.
In the design phase of the Living Lab on Sharing and Circular Economy, the
experts of the Authority met the proponents with the aim of informing and
encouraging new networks. These preliminary meetings were an opportunity to
share ideas and encourage their development. This action enhanced the
5
http://www.comune.torino.it/sfogliato/axto/files/assets/basic-html/page-1.html#
89
strengths and highlighted the weaknesses of projects in terms of technical
feasibility and economic sustainability, urging subjects to improve specific
aspects.
In the system and planning phase, the proponents followed a structured training
course in four workshops with the aim of validating the idea; identify monitoring,
evaluation and impact indicators; find consistent community engagement
methodologies; develop the action plan. Design thinking and systemic design
were the basis of the working method. System map and Social business model
canvas were the main tools used. The output of the entire activity was a roadmap
for each of the eight projects admitted to the trial.
In the testing phase the team specialists met the proposers, individually or with
the whole project team, on at least four different occasions with the coaching
methodology. On the one hand, this initiative was implemented to reaffirm the
value of the partnership between public and private subjects. The meetings could
be experienced as a form of bureaucratic control. However, the difference
between monitoring as a form of support instead of control has not been easy to
perceive and it has made necessary to build a relationship of trust with the
proponents. On the other, emphasizing weaknesses has represented a value for
the project, as well as insisting on the identification of precise indicators of
success or failure.
Form the point of view of the City, the accompanying methodology carried out by
the Authority has given rise to some points for reflection. First of all, coaching
activities have allowed to gather information and data useful for evaluating the
effectiveness. The collected data have concerned the individual projects, the
identification of the critical phases, the prevailing orientations of the proposers,
the blind spots of the projects, the ability to involve and engage the population,
with the aim of identifying suitable forms of support and accompaniment for future
living labs. In addition, information has been collected on the entire
experimentation process, the ability to facilitate the activation of territorial
networks, the visibility and the communicative impact, with the aim of developing
processes capable to promote innovation in the circular and collaborative
economy.
The accompaniment has also made it possible to provide adjustments during the
course of the Living Lab, in order to deal with difficulties that have arisen in the
process phase. Furthermore, the in-progress accompaniment has facilitated the
activation by the Public Administration, in terms of authorizations and definition
of agreements with the involved public departments.
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Table 2. The methodology pathway of the Living Lab (Adapted by authors with permission
of SocialFare)
The latter aspect has represented a tough step. Social innovation and economic
innovation require the presence of an ecosystem capable of accepting and
enabling changes, both from the point of view of norms and local regulations and
authorization processes. For instance, one of the companies needed to conclude
an agreement with the city to experiment with hydroponic production in a city
park; another needed to collect plastic with the contribution of citizens, avoiding
that it ends up in the waste stream; a third decided to produce and distribute hot
meals in the homes of the first night shelter for homeless people also using food
from charitable collections from the city markets. In these cases, Authority has
activated various services to cooperate within the short time frame of
implementation.
Another aspect to emphasize has been the support of the Authority for the
dissemination of the 3.02 program aimed to insert and position the City of Turin
in a European debate on the circular and collaborative economy, identifying
opportunities for meetings, workshops, conferences, where to present the case
of the experiments conducted on the territory of the City.
4 The experimentations
The time frame for developing the eight selected projects is from January to
September 2019. To have a better understanding of the characteristics of the
Living Lab it is necessary to present the projects admitted to experimentation on
the urban territory.
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Abbasso Impatto is a project conceived and developed by the Verdessenza
cooperative, based on the collaborative economy and built on the model of
Solidarity Purchase Groups (collective purchasing groups). The objective is to
reduce the environmental impacts in the consumption of catering and hospitality
establishments and to guarantee sustainable prices for supplies thanks to
collective purchasing. The experimentation area identified is the San Salvario
district of Turin.
The first step is the establishment of a team of professionals for reuse, made up
of architects, designers, companies and artisans. This will be followed by the
identification and collection of potentially reusable materials that will be donated
by citizens, businesses and local artisans, to be transformed and come back to
life in new furnishings and finishes. Throughout the project, workshops and focus
groups will be organized for both professionals and DIY (do it yourself)
enthusiasts.
The final product of the trial will be the restyling of a room located in Via
Montevideo 41, entrusted by the Municipality of Turin to the Paradigma Social
Cooperative, which will host a café for members and new laboratories.
The main objective of the project is the development of a technical protocol for
the constitution of a soil capable of replacing the natural one, suitable to sustain
a plant substrate over time.
Large volumes of inert materials that are difficult to dispose would be transformed
into secondary raw materials, in line with the principles of the circular economy
and with the current provisions of the European community regarding waste
reduction and re-use and recycling of waste materials in order to guarantee the
conservation of ecosystems.
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The information taken from the experimentation can then be used to redesign or
convert parts of the industrial waste generation process and to develop a mixture
that can become a marketable product.
UrbanAquaFarm
UrbanAquaFarm, an experimental project proposed by Carlo Prelli Service,
wants to develop and test innovative systems for horticulture. Within the
framework of the "Orti Urbani Torino" system, a pilot project is proposed that
creates a collaborative system of production and consumption of plant products
based on "hydroponic" culture techniques. Specifically, the project will build
prototypes and experiment with circular horticulture practices, in the area of the
"urban gardens" inserted in the Parco dei Laghetti in the north of the city,
inaugurated during the 2018 spring in an area currently undergoing
redevelopment.
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Stranaidea, project CON il cibo 2
The project is the evolution of a previous experimentation with which the
Stranaidea Social Cooperative had already begun to distribute hot meals in one
of the three-night shelter facilities it manages. The objectives of the project are to
guarantee at least one hot evening meal to the guests of the facilities managed
directly by the cooperative and to encourage the empowerment of guests by
involving them in food collection preparation and distribution. The cooperative is
trying to activate a negotiation with the City, the client of the service, also in
agreement with other subjects that manage other reception centers that could
benefit from the service.
In order to function at its best, this ecosystem has to plan a governance structure
capable of effectively putting the various actors involved into relation. Therefore,
the action of the Municipal Administration in assuming the management of
direction and involvement plays a key-role. As regards the strategic political
address, it is desirable to create an inter-council Control Room (environment,
innovation, work, social inclusion, culture and education). Concerning the
involvement, it is necessary to consider that the boundaries of the Circular
Economy, as literature is defining it (Lacy P., Rubqvist J., Lamonica B., 2016), is
very broad and extends well beyond the only field of recycling. Rather it includes
all the phases of the realization of a good and service, and therefore: the
94
conception and design, the production, the distribution, the modality of fruition
and of transformation. The circular economy business models are different, and
they cover several phases of the production cycle: circular chain from the
beginning (biobased material and energy, and/or second raw material as
productive inputs); recovery and recycling; upcycling; extension of product life;
sharing platforms; product as a service.
Several are the key actors to be involved in the Hub governance structure. First
of all, the different universities in the area: The University of Turin, through the
new Doctoral School Innovation for the circular Economy; the Polytechnic of
Turin, thanks to the multiple skills related to Systemic Design; the University of
Gastronomic Sciences of Pollenzo which carries out research related to food and
circular economy.
Secondary, strategic players that must be involved in the Hub's governance
structure are trade associations such as the Chamber of Commerce, Industrial
Union, Confindustria, Confartigianato, CNA, Confcooperative, Legambiente.
Thirdly, the various utility companies are key-actors that have to be involved. In
this regard, the experience carried out by Maribor is interesting. In June 2018
Maribor became the first city in Slovenia to define a strategy for transition in the
circular economy, in close synergy with the Charter of Sustainable Development
Goals. This strategy was conceived and developed by Wcycle Maribor - Institute
for the circular economy - founded by five utility companies in the city. The
objective is to implement a management system for all flows of materials and
resources available in the city, capable of generating cross-sectoral cooperation
between seven different fields: urban waste; construction and demolition waste;
mobility; water; power; territorial planning; collaborative economy. The five
companies aim to achieve the highest rate of reuse of material, energy and water,
sharing information and activities.
Finally, the concept of hub recalls the network paradigm (Buchanan M., 2003).
The constituting Hub is to be understood both as a new network of territorial
actors and at the same time connection of existing ones. Additionally, the Hub
has to be meant as a node of a wider network, connected to supra-local scales
of action. With regard to the connection with the supra-local networks, the work
of the Circular Economy Manager Group is strategic, which makes it possible to
relate what is moving, developing and is learned at the Hub level with the rest of
the Italian and international circular economy context.
To sum up, adopting the City perspective it will be important to identify one or
more significant places in the urban area, able to rise to physical places of
networking and exchange, in which companies, citizens, schools and universities
can directly interact. Some of these can be identified starting from the same
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experiments in progress through the Living Lab on Sharing and Circular
Economy. At the same time, the City is thinking of exploiting disused spaces,
such as the Remida centre, to build physical clusters for the new Hub.
Therefore, the next step will be to find a suitable home for the Hub, making the
most of the huge architectural heritage left unused by the crisis of local industry.
6 Conclusions
This paper has addressed the practical case study of the Living Lab on Sharing
and Circular Economy of the City of Turin. Deepening the Turin policy of using
Living Labs as a stimulus for innovation, the case study suggests three main
points of discussion.
First of all, the Living Lab on Sharing and Circular Economy has shown how there
is an emerging network of local businesses, associations and committees of
citizens increasingly active in the field of sustainable entrepreneurship. Through
the facilities made available by the City and the guidance of the Managing
Authority, these bodies have managed to get in direct contact with citizens. This
direct approach provided through the Living Lab could be a tool to improve their
innovative ideas and modify them to better match the needs of citizens.
Secondly, the case study has suggested how the Living Lab methodology allows
to build the foundations to turn cities into innovation hubs. In the recent history of
the City of Turin, no classic regulatory or business incentive tool has ever
managed to bring together the City, research institutions, businesses and citizens
on such a key-issue as the Sharing and Circular Economy. This Living Lab will
therefore be the starting point for transforming the Torino City Lab into a real Hub
of Circular Economy.
Finally, the case presented has highlighted how local action is directly linked to
global policies. The need to find sustainable business solutions that preserve the
environment by working on reuse, material recovery and recycling is shared by
most of the world's institutions. However, shared policies on paper often find
barriers insurmountable in practice. Nevertheless, living labs could represent
practical tools to connect cities and to scale from local to global policies in support
of the sharing and circular economy.
To sum up, the case of study has clarified that the greatest challenge is to bring
together different actors on both a local and global scale to promote real changes
in environmental regeneration and citizen services policies. A challenge that can
only be faced by cities through dialogue and positive exchanges addressed to the
planning of future living labs.
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la società, l’economia, la comunicazione, funzionano allo stesso modo,
Mondatori.
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Centro Einaudi, (2018), Servizi: uscire dal Labirinto. Diciannovesimo Rapporto
“Giorgio Rota” su Torino. Torino, Centro Einaudi
Comune di Torino, (2018), AxTo Azioni per le periferie torinesi. Schede descrittive
delle azioni, Torino, Comune di Torino
Lacy P., Rubqvist J., Lamonica B., (2016), Circular economy. Dallo spreco al
valore, Egea. Santonen, T., Creazzo, L., Griffon, A., Bòdi, Z., Aversano,
P., (2017), Cities as Living
Labs-Increasing the impacts of investment in the circular economy for sustainable
cities, Luxembourg, European Union
Yang, Q., A., Zhou, J., Xu, K., (2014), A 3R Implementation Framework to Enable
Circular Consumption in Community, International Journal of
Environmental Science and Development
Web-Site References
Abbasso Impatto www.verdessenza.to.it
European Commission, (2019, March 4), Report from the Commission to the
European Parliament, the European Economic and Social Committee
and the Committee of the Regions on the implementation of the Circular
Economy Action Plan. Retrived from http:
//ec.europa.eu/environment/circular-economy/index_en.htm
Camera di Commercio di Torino, (2018), Nati-mortalità delle imprese torinesi
nel 2018. Retrived from https://www.to.camcom.it/sites/default/files/studi-
statistica/Lungo_Natimortalita_2018.pdf
Circular Glasgow https://circularglasgow.com/
Comune di Torino, Centro Riciclaggio Creativo Remida
http://www.comune.torino.it/iter/servizi/centri_di_cultura/arte_e_creativita/
centro_remida/index.shtml
Edilizia circolare www.emmegiservizi.com
European Project Urban Wins https://www.urbanwins.eu/
Ministry of the Environment for the Protection of the Territory and the Sea,
Ministry of Economic Development (2017) Towards a circular economy
model for Italy. Framework document and strategic positioning. Retrived
from
https://circular-impacts.eu/library/1789
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policy a sostegno delle start-up innovative. Retrived from
https://www.mise.gov.it/images/stories/documenti/Scheda_di_sintesi_poli
cy_startup_innovative_0 4_02_2016.pdf
Politecnico di Torino
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one
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Slovenia Times http://www.sloveniatimes.com/wcycle-waste-treatment-in-the-
circular-economy-for-the-city-of-m aribor
Suolo sostitutivo https://horizon.to.it
Tavolo del Riuso http://tavolodelriuso.it/
Università degli Studi di Torino, Scuola di Dottorato Innovation for the circular
economy https://inno-ce.campusnet.unito.it/do/home.pl
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98
To get things right for children.
Implementation of a public social living lab model
for coordinated support for children in need
Angelika Thelin*1, Torbjörn Forkby1 and Mats Anderberg2
*Corresponding author
1 Department
of Social Work, Linnaeus University, Sweden
2 Department of Pedagogy and Learning, Linnaeus University, Sweden
Abstract
There is a large need in Sweden and internationally for the development of
knowledge-based approaches to improve children’s well-being, promote
learning, school attachment and self-efficacy early in life. This includes both the
articulation of comprehensive policy frameworks and the implementation of
targeted interventions. One response to this is presented by the Scottish model
Getting It Right for Every Child (GIRFEC). Central pillars are to improve
children’s well- being and learning through early intervention, universal service
provision, and multi-agency coordination. The model has gained substantial
interest in Sweden, where the most challenging implementation is taking place
in the county of Kronoberg, including eight municipalities and several health
service organizations. This research paper is based on material from the ongoing
evaluation that aimed to establish an interactive research in support of the
implementation process. The paper describes the early process that followed the
implementation decision and discuss how it might be understood as a public
collaborative social living lab and what this demands from the researchers.
Emphasis is put on the researcher’s role to balance between partaking in the
innovative work and standing aside and giving critical reflections.
99
1 Introduction
Social innovations share the commonality of being social to their both ends and
means (Young Foundation 2012). To work with social innovations through inter-
organisational and multi-actor collaboration has been presented as a way
forward to meet financial as well as democratic challenges in the public welfare
sector (Nicholls, Simon & Gabriel 2015, Sørensen & Torfing 2015). Social
innovation can be applied with the aim to create something entirely new, but also
in adaptive processes when policy or interventions are transferred between
contexts (Sørensen & Torfing 2015). The social living lab methodology offers a
broad framework for how to address societal challenges on local and global level
through innovative and co-productive processes between users, professionals,
researchers and other stakeholders (Garcia Robles et al. 2016). It suits therefore
well with policy intentions to establish trust-based processes for enhanced
quality in the public sector.
6 Acronym from ”Barnets Bästa Gäller! I Kronobergs län” – Get It Right for Every Child! In Kronoberg.
100
social services (Grefve 2017, The National Agency for Education and the
National Board of Health and Welfare 2018, The Swedish Agency for Public
Management 2014). Turning the UN Convention of Children’s right into a law
also present a challenge for the practical work.
More specifically GIRFEC consists of a praxis model with the following key
elements: (1) the Named Person or the Named Person Service and Lead
Professional, (2) three assessment tools – the SHANARRI well-being indicators,
the Resilience Matrix, and the self-assessment tool My World Triangle and (3)
the coordination document Single Child’s Plan (Coles et al. 2016). The “named
person” is the appointed actor for every child targeted through universal
provisions from health and education services. For those children and youth in
need of more extensive support, a Lead professional (usually a social worker)
could be appointed. The responsible professional is to make sure that needs,
risks and resilience are assessed and suitable measures are undertaken if
needed. The aim of the assessment tools and the single child’s plan is to facilitate
common understanding of notions of well-being in all concerned agencies, based
on a holistic, ecological child development theory (Coles et al. 2016, Peterson
2015).
101
decisions affecting them. Positive outcomes particularly in respect to children’s
protection and changes in professional practice and culture have been reported
from the implementation of the model. At the same time, different views on
professional roles and the balance between intrusions in family life, supporting
well-being and protecting children have been noted (Coles et al. 2016).
Dynamic methods for collaboration between the academic world and community
actors, in everything from joint problem formulation, knowledge-generating
processes to actual change processes is required to meet many of today’s
challenges (Nowotny et al. 2001, Svensson et al. 2002). The so-called fifth
generation of ongoing evaluations or interactive research has underlined that
implementation must acknowledge also local contexts and individual
idiosyncratic interpretations (Sjöberg et al. 2009, Svensson et al. 2007, Weiss
1979). At the same time, the researcher’s role is to regularly “inject” more general
scientific feedback into the practice – leading to new questions, analysis and
organisational action supporting local development. The researchers are
supposed to act as a “critical friend” (Sjöberg et al. 2009), however thereby
putting him/herself in front of other questions:
102
● How to capture the views and wishes of different stakeholders if identified
as part of the processes?
● How secure sufficient resources for the rather resource demanding
interactive research?
The details of how the interactive research should be formed was held quite open
at the beginning. Generally, the role of the researchers was to introduce scientific
perspectives and knowledge as well as ”disturb” the implementation by raising
questions and problematize the process based on collected material, acting as
critical friends (Sjöberg et al. 2009). Since working close to an evolving and
changing implementation process, we have to continuously reflect on and
reconsider our “temporary” understanding, position and research methods to
adapt. This approach serves to make the research flexible enough to contribute
to ongoing knowledge and development processes, without creating
unnecessary uncertainty or vagueness through jumping between research
positions. Changes in the research direction should instead depend on the
development and needs arisen during the implementation process, identified
through analysis of connections between the collected material and scientific
perspectives and knowledge.
The findings in this paper is the results of such analysis in the early
implementation processes. Following empirical data have been collected and
considered for the purpose of writing this paper:
● One focus group interview with the three regional process leaders, lasting
1,5 hours.
● Eight hours reflexive dialogues between researchers and the regional
process leaders.
● One group interview, 1,5 hours, with three local facilitators from the
biggest municipality.
103
● Observation of two steering committee meeting. Written documentation
prior to and memoranda after these meetings.
● Participant observations of one operational group meeting and one
“creative workshop” at the regional level.
● Participant observation of one operational group meeting in a smaller
municipality.
The researchers and authors of this paper have met several times and
considered the collected material through a dialogue. The dialogue has been
about how the overall implementation process can be understood through a
connection between the collected material, scientific perspectives and
knowledge; what strengths and challenges can be identified; and what does this
imply for the interactive research design. Between the meetings, the researchers
have search and shared information about possibly relevant scientific
perspectives and knowledge. The section following below share the results of
this dialogue. It describes how the researchers understand the early
implementation process, but present above all scientific perspectives and
knowledge that has been found relevant to consider in relation to the
development. The paper then ends in conclusions about what lessons have been
learned through this intellectual work.
4 Findings
4.1 The early implementation processes
In the County Kronoberg, the first step of the implementation process in practice
consisted of setting up a supporting organisation. In 2018, at the time for the
decision to implement GIRFEC from the end of the year, a regional steering
committee with representatives from the involved stakeholders’ top officials was
set up. After this, an operative regional group consisted of first line managers
from all municipalities and the health services within the county council were
given mandate to work with the implementation process, together with the three
regional process leaders. From the beginning of 2019, local operational groups
with both first line managers and professionals in each municipality and the local
health care sector have been formed. These local groups are to include the first
line managers that are part of the regional operational groups.
All groups that have been formed are interdisciplinary with representatives from
the school, social services and health care. However, only the regional steering
committee and one local operational group has so far succeeded to include the
police, since they could not prioritize this before emergency matters. One parallel
disciplinary group has been formed within the health care sector, due to a felt
need to strengthen their internal collaboration first (among psychiatry for children
and youth, maternity welfare, childcare centre), and an un-familiarity of
prioritizing broader collaborative network outside their own sector.
104
motivated and encouraged were put forward. The risk that BBiK would enjoy
decreased attention over time, be seen as a diffuse and too complex process
had to be prevented by immediate action. Some also argued that action was
needed on behalf of the children and youth who suffered unnecessarily (partly)
because of bad organisation.
The demands for quick and targeted change processes came, in the regional
process leaders’ interpretation, to be translated into working with the ideological
and theoretical foundation of the model. Something that could evolve as a
common glue holding the actors together in future work. The chosen way of doing
this was to arrange “creative workshop” for the regional operational group of first
line managers, followed by discussions in the local operational groups,
occasional tests in local practice, followed by feedback back the regional level.
The regional facilitators have also encouraged the local operational groups to
take into consideration the views of children and families on the assessment tool.
One municipally has returned feedback from views of some five years old
children, and some others are still discussing how to go on with including
children, parents, private and non-profit organisations in the process. A final
version of the well-being indicators is to be decided upon by the steering
committee and implemented after the summer of 2019. The implementation idea
is to go through similar processes also with the rest of the central elements of
the GIRFEC praxis model.
Parallel interviews and observations at the local level so far indicate that BBiK
locally primarily is associated with other efforts than those related to GIRFEC.
Still there is an obvious lack of knowledge about GIRFEC. Whereas GIRFEC is
a comprehensive coordination tool for investigation, planning and evaluation of
any possible individual efforts – leaving room for any kind of intervention
depending on needs. The efforts in focus at the local level is so far primarily
about predetermined, fixed organized and already existing coordinated actions
developed through the last five years.
105
implement the method, and 3) the new method/model in itself. These themes are
used to clarify the objectives of the development process and identifying,
preventing and managing obstacles and difficulties expected in the
implementation process. Dialogues and knowledge-processes are facilitated in
which researchers and practitioners target the 4) implementation strategies when
the method/model is to be put into practice, 5) the actual implementation, and
follow-up data 6) the use of the evidence, and health-related and other results
from the process.
However, the changed position of the steering group and the decision to
implement the GIRFEC praxis model immediately forced the interactive research
to jump straight into an implementation process without prior assessment. This
meant that the implementation stages explained by the OMRU methodology had
to be sidestepped, even though they could have a profound importance for
whether or not to succeed. Even though the Ottowa model is dynamic, it still
follows a systematic logic starting with the investigation, followed by planning
and then action. Barriers and supporting factors are identified in a time where
they still can be addressed, providing direction for adjusting chosen strategies.
This way of working therefore presupposes a predetermined work process that
the actors involved follow.
The process leaders’ draw to move back in the implementation circle can be
interpreted as a kind of soft resistance that forced the process into a slower pace,
and in a way trying to bring about an imitation of the original development of the
GIFREC model. The workshops as a strategic implementation tools, were set
out to organise multidisciplinary and multisectoral creative work, aiming at a
common language, understanding and trust between all involved actors. At the
same time, this introduce an ambiguity of whether it is GIFREC that is
implemented in its original form or whether the process now rather is aiming at
change through imitation of innovative solutions from elsewhere through a
process of collaborative adoption and adaptation. The later – especially since
the process also have interactive research connected to it – could then be
understood in terms of a public collaborative social living lab.
The application of social living labs usually emphasises power relations and
evolves as creative organic/dynamic processes (Hughes, Wolf & Foth 2017,
Scholl & Kemp 2016), as parts of a neverending history of development
(Sørensen & Torfing 2015). The products from social innovations consist of ideas
addressing social needs, which are translated into practice, implemented and
106
result in changes (Nicholls, Simon & Gabriel 2015). They can be portrayed as:
“a conflict-ridden attempt to find joint solutions to shared problems through
provisional and disputed agreements” (Sørensen & Torfing 2015:155). The goal
is to develop innovations with high degree of acceptance and credibility among
involved parties (Scholl & Kemp 2016), at the same time as previous research
has shown that innovations are likely “to create value for some and destroy it for
others” (Nicholls, Simon & Gabriel 2015:5).
Attention has begun to turn to New Public Governance (NPG) and towards
innovation processes through multi-actor, and inter-organisational collaboration
in networks and through partnership. The underlying ideas are based on
collaboration around knowledge, ideas, resources and praxis and through this
enhance trust, stimulate mutual learning and innovation processes, not on the
present salience given to competition. The facilitation from an adaptive,
pragmatic, distributive, horizontal and integrative leadership with focus on meta-
governance has been pointed out as helpful in such processes (Sørensen &
Torfing 2015).
One strength with understanding the interactive research in focus of this paper
in terms of a public collaborative social living lab is that it puts action in the centre
of the process. Starting in action might be a more successful approach for
upholding motivation, focus and encouragement in necessary developments for
increasing citizen’s wellbeing under rather challenging circumstances. Through
the social living labs methodology, public, private and civil functionaries can
possibly attain executive power, take majority decision on strategies, test
proposed solutions, and sort out those working. The inclusion of different
experiences, forms of knowledge give a creative tension potentially useful for
successful innovative work, when giving structure and process facilitation. The
deliberative solution finding process can result in jointly held strategies that gain
high degree of acceptance and credibility broadly in the communities.
107
the process more rational through adapting a predetermined work process that
all actors follow. A more manageable implementation could then be carried out
through pilots.
An alternative is however to take a more critical stance towards the initial planed
implementations process and interactive research, understanding it as not being
dynamic, integrated, collaborative as well as efficient enough to meet the
complex and changing challenges in society and practice. In order to enhance
success in implementation processes in current welfare systems in Europe, it
can be argued that there is a need to build on historical learning in the new
context. When a new way of working is to be established, there will necessarily
be processes both of a) understanding the model and the implementation soil,
b) initiate common knowledge-processes both aiming to learn the new and de-
learn malfunctioning routines, c) construct the new and de-construct various
hinders. These implementation processes will by necessity involve social
innovation processes and be traceable back to several knowledge sources and
historical development processes. In the welfare sector, such a process is
furthermore to be done under a situation where citizens as well as politicians,
managers and practitioners might be of the opinion that there is no time and not
enough resources to carry out a slower and firmly established development
process, which starts in examinations and thinking, before action and finely
hopefully positive outcome.
6 Conclusions
The integration of social living lab methodology and ongoing evaluation could
potentially embrace a pragmatic methodological in research, feeding the process
with knowledge and research activities that involved parties find to be useful,
relevant and applicable for enhancing quality and efficiency in the public sector.
The question then turns into how researchers can be part of public collaborative
social living labs in a way so that they become as efficient as possible, at the
same time as they secure multi-actor and inter-organisational collaboration on
an innovative as well as knowledge-based foundation.
108
Rather than focusing on describing and analysing problems in the process, to
examine the processes of finding and experimentation of solutions within
contextual limits and challenges becomes central. Such examination includes
considering the value of feeding and disturbing the development process with
scientific perspectives and knowledge. The researcher must always be aware of
his/her role of contributing from a relative alien position.
However, there seems to be no good reason for letting some actors focus on
problems and others on solutions. That is one important reason why to look for
this integrated model between on-going evaluation and the social living lab.
Wellbeing of children, or anyone for that sake, would be helped by deep
collaboration holistic views and of joint and never-ending problem formulations,
articulation of objectives and knowledge-generating processes.
109
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114
Co-creating innovative tools with and for people
with Intellectual Disabilities: The case of
DS Leisure e-Training Platform
Maria Metaxa1, Foteini Dolianiti1, Ioanna Dratsiou1,
Evangelia Romanopoulou1, Dimitris Spachos1, Theodore
Savvidis1, Vasiliki Zilidou1, Maria Karagianni1 and
Panagiotis Bamidis1
Abstract
Participation is a key factor and a central concept when considering interventions
for supporting people with Intellectual Disabilities (ID). Building upon the
potentialities of the Long Lasting Memories Care service -an integrated ICT
platform for cognitive and physical training- for enhancing the daily performance
of people with Down Syndrome (DS), and taking into consideration the
importance of participatory design for removing the barriers that undermine
inclusion, DS Leisure - an e-Training Program for improving Quality Of Life
Through Inclusive Leisure- was introduced by Thessaloniki Active and Healthy
Ageing Living Lab (Thess-AHALL). The present work presents the design,
development and validation steps of the DS Leisure, where all Thess-AHALL
actors -including people with DS and ID, their families, educators and Lab of
Medical Physics- were actively involved in the process as co-creators. The aim
of this paper is to evaluate the usability and adequacy of the Games and Virtual
Scenarios included in the e-Training platform, as tools for training people with
DS and other IDs on inclusive leisure. Eleven specialists with previous
experience in the field participated in the survey. Findings suggested that both
Games and Virtual Scenarios are easy to use, consistent and provide a sense
of control to the user, although support from a trainer may be required.
Additionally, the adequacy of the Games and Virtual Scenarios was positively
rated, as they were considered to be constructive and interactive educational
experiences for everyday skills enhancement. Overall, the positive feedback
received sets the ground for further research to reveal whether designing with-
and not just for- people with ID is an approach that results to successful
outcomes.
115
1 Introduction
Intellectual Disability (ID) is characterized by significant limitations in both
intellectual functioning and adaptive behavior, with the latter covering a wide
range of everyday social and practical skills (American Association on Intellectual
and Developmental Disabilities, n.d.). Among the genetic causal factors related
to ID, Down Syndrome (DS) is the most common one, affecting more than 5
million people worldwide (ECNP, n.d.). DS is a chromosomal abnormality that is
associated with consequences in the areas of cognitive, linguistic, speech-motor
and social development (Chapman & Hesketh, 2000).
Many studies have empirically supported the role of social relations and active
leisure experiences in happiness and well-being (Holder & Coleman, 2009;
Holder, Coleman & Sehn, 2009). Although leisure has been associated with
emotional and psychological benefits for people with ID (Williams & Dattilo, 1997;
Caldwell & Gilbert, 1990), leisure participation for people with DS is restricted to
solitary and sedentary activities (Oates, Bebbington, Bourke, Girdler, & Leonard,
2011). This suggests the need for ongoing support of people with DS and other
IDs to develop and enhance the skills necessary for effective use of leisure time
and to facilitate full inclusion (Buttimer & Tierney, 2005).
Regarding the Living Labs operation, it is important that the roles of each
participant- actor are distinct. In particular, the involved actors are: (a) providers,
who “enter into Living Labs networks to co-develop new products”, (b) users
including “both current and potential clientele of products and services” (c)
utilizers, namely, “non-producers that seek efficiency gains and new knowledge
from the Living Labs” and, (d) enablers, namely, “organizations that provide
supportive technology, and other necessary resources to the use of participants”
(Leminen & Westerlund, 2012).
116
In this vein, participatory design has been implemented as an approach that can
help remove the barriers that undermine inclusion of people with DS when
technology- enhanced learning tools are designed without accessibility in mind
(Buzzi, Buzzi, Perrone et al., 2018). For example, Engler and Schulze (2017)
involved people with DS, their families and trainers in the POSEIDON project,
which aimed to increase their independence and autonomy by providing support
in the areas of time management, mobility and money handling, and as it is
proved, there is great benefit to increase inclusion of people with DS into society.
Following this, LLM Care service appears to be a vital tool to people with DS and
other IDs providing important potential towards health, social and daily living
improvement (Romanopoulou, Zilidou, Savvidis, et al., 2018).
Design steps Involved Actors How this step was applied in the project
117
Users:
People with DS
Utilizers: Participants: 46
Organizations for wFitForAll Platform of LLM Care –a
Step 1: people with Thess-AHALL’s service- appears that may
LLM Care disabilities, Educators enhance health and daily living skills of
implementation & Parents people with Down Syndrome
(Romanopoulou et al., 2018).
Enablers:
Lab of Medical
Physics (AUTH)
Users:
People with DS Participants: 22
In the context of LLM Care’s new
Utilizers: innovation services, Thess- AHALL
Organizations for organized a Co-Creation Session in
Step 2: people with Thessaloniki by actively involving Users
Co-Creation Working disabilities, Educators and Utilizers into the design and selection
Session & Parents process of the Training Materials,
Assistive Technology, Contents and
Enablers: Methods of the DS Leisure Project in the
Lab of Medical wFitForAll.
Physics (AUTH)
Step 3: Based upon the Users need emerged
Design and Enablers: from the Co-Creation Working Session,
Development of the Lab of Medical design and development of the Training
Training Materials Physics (AUTH) Materials and the DS Leisure e-Training
and the DS Leisure Platform were carried out on the
e- Training Platform wFitForAll Platform by the Enablers.
Users:
People with DS
Participants: 14
Utilizers: At the Co-Validation Working Session, the
Organizations for Training Materials were presented and,
Step 4:
people with through participatory and interviews, all
Co-Validation of the disabilities, Educators participants (Users, Utilizers and
Training Materials & Parents Enablers) discussed with regard to the
Activities extracted from the Co-creation
Enablers: Working session, such as the content and
Lab of Medical structure of Methodological Guide.
Physics (AUTH)
Participants: 11
Step 5:
Finally, specialists were asked to fill in a
Validation of the e- Utilizers: questionnaire regarding the usability
Training Platform Specialists and adequacy of the Games and
(Games & Virtual
Virtual Scenarios of the DS Leisure e-
Scenarios)
Training Platform.
Considering the importance of the participatory design, the involved actors and
the steps of the DS Leisure Project design process by Thess-AHALL are
described in Table 1 above.
118
3 Purpose of the study
Among the five steps presented in the previous subsection (see Table 1), this
work mainly focuses on the validation of the Games and Virtual Scenarios (VS)
of the DS Leisure e-Training Platform (step 5). In particular, this study focuses on
the usability and adequacy of the Games and VS as tools for training people with
DS and other IDs on inclusive leisure.
In the first game, called the “Memory Game”, the user is asked to invert upside-
down cards displaying different leisure activities (e.g., cinema, party) and find
pairs of matching images. In the second game, called the “Money Game”,
banknotes and coins appear on the screen and the player has to make the right
selection in order to reach a specific amount of money and fill his or her wallet.
VS represent daily living leisure activities, such as going to the cinema or a
concert, making a restaurant reservation, organizing a party, watching a football
game, using the public transportation etc. Here, the goal is for the user to choose
among different options and follow the path of the right decisions in order to
correctly fulfil the activities.
119
4.3 Assessment & Procedure
The questionnaire comprised of both closed-ended and open-ended questions
was devised in order to assess the usability and adequacy of the Games and VS
included in the e-Training Platform. In the closed-ended questions, participants
were asked to determine in a 5-point Likert scale their degree of agreement to a
set of statements regarding different usability and adequacy dimensions. In the
open-ended questions, participants were asked to provide feedback regarding
the strong and weak features of the Games and VS as well as their suggestions
for improvement.
Figure 1. Responses regarding with the Games usability by people with DS and other IDs.
120
Regarding game adequacy, on the whole, respondents gave positive ratings, as
shown in Figure 2. The majority (n = 8) argued or strongly argued that the games
serve the special needs of people with ID, they enhance the performance of
people with ID and they offer direct interaction. Additionally, with the exception of
two respondents, feedback appropriateness was considered to be above neutral.
Among the open-ended responses, strong game features were identified by all
11 participants. Specifically, the entertaining character of the games was
mentioned by the majority (n = 8), followed by the visual stimuli (i.e., images,
colors) (n = 3), the learning goals (n = 3) (e.g., “people can learn how to organize
activities”) and the interactivity (n = 2). Self-paced training (n = 1), ease of use (n
= 1) and feedback provision (n = 1) were, also, identified as positive game
attributes. On the other hand, game weaknesses were mentioned to a lesser
extent. Participants (n = 3) emphasized on the lack of auditory stimuli -namely,
sounds, music, audio feedback and audio instructions- while there existed some
doubts regarding the ease of understanding (n = 2). Short game-play duration (n
= 1) and lack of different difficulty levels (n = 1) were also mentioned.
121
them argue that VS are not lacking in consistency (n = 8), as such give full control
to the end- user (n = 8).
Figure 3. Responses regarding with the Virtual Scenarios usability by people with DS and
other IDs.
Regarding the open-ended responses about the VS, the evaluators mentioned
content correspondence to the reality (n = 3), decision- making enhancement (n
= 2) and design simplicity (n = 2). On the other hand, the lack of enough auditory-
visual stimuli has been identified as weakness, as it is possible to make the VS
hard to understand (n = 3). Hence, the support of an educator is claimed to be a
necessity (n = 2).
Overall, the results from the specialists’ evaluation revealed some interesting
insights. Among the open-ended responses, both positive and negative
suggestions were reported. Moreover, most of the qualitative responses argue
that Games and VS were accessible, pleasant and easy to use by people with
disabilities (n = 6).
122
Figure 4. Responses regarding with the Virtual Scenarios adequacy.
6 Conclusion
It appears that the technology can significantly contribute to the process of
providing everyday skills to people with ID. However, in contrast with most of
digital games and web-based applications for people with DS, which are designed
with no consideration of their special needs (Feng et al., 2010), this study
innovation lies with the human-centered design (Maguire, 2001; Sanders &
Stappers, 2008; Feng et al., 2010) followed by Thess-AHALL. As it was
considered crucial to this survey considering not only the obstacles to be faced,
but also the special needs of the people with ID, Thess-AHALL actively involved
people with ID in the design process by choosing the Training Materials, AT tools,
Contents and Methods of DS Leisure e- Training Platform.
123
Furthermore, this work presented the dynamic process that led to the DS Leisure
e- Training Platform, offering an example of how sustainability –a key principle of
Living Labs (Bergvall- Kåreborn, Eriksson, Ståhlbröst & Svensson, 2009) - can
be achieved. Taking into consideration that innovation and evolution are two inter-
dependent phenomena (Yurchyshyna, Khadraoui, Opprecht & Léonard, 2011),
Thess- AHALL continuously builds upon and enriches the accumulated
knowledge, by bringing new features to the LLM Care service and deploying its
components (i.e., wFitForAll platform) to develop new products (i.e., DS Leisure
e-training Games). Specifically, beginning with the Living Lab’s LLM Care service
implementation to elderly people that subsequently applied to persons with DS
and ID, DS Leisure Project co-creation followed.
Regarding the results of this study, the validation of the Games and the VS by
specialists revealed successful outcomes. Although, there is a remaining
question concerning the positive effect –whether it is affected by the way the skills
were trained or due to the fact that the Training Materials were co-created with
the people with DS- that is yet not clear. In our point of view, both factors are
considered to have been equally crucial to this matter, but more research is
needed to clarify this question. In view of that, further research is also in the
process of investigating whether or not autonomy and quality of life of people with
ID may be enhanced by the DS Leisure e- Training Platform.
Acknowledgements
This research was supported by DS LEISURE project funded by the European
Commission within the ERASMUS+ 2017 Programme, as well as the business
exploitation scheme of the ICT-PSP funded project LLM, namely, LLM Care
which is a self-funded initiative at the Aristotle University of Thessaloniki
(www.llmcare.gr).
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126
Creating an anonymous, at-home screening for
sexually transmitted diseases sent by letter mail:
the cross-border development of a standardized
urine collection device and associated testing
service
Judith H.J. Urlings1,2*, Bianca Ceccarelli1,2, Claire A.G.J.
Huijnen3, Paulette J.J. Wauben3, Joke Donné4, Ronald Van
den Bossche4, Alejandra Rios-Cortes4, Koen Beyers4 and
Vanessa Vankerckhoven4
*Corresponding author
1 Happy Aging | LifeTechValley, Diepenbeek, Belgium
2 Hasselt University, Hasselt, Belgium
3 Centre of Expertise for Innovative Care and Technology (EIZT) at Zuyd
Abstract
Novosanis' Colli-Pee is a unique device for standardized and volumetric self-
collection of the first-void fraction of urine. The aim of the present living lab
project was to optimize the design of the Colli-Pee for postal mailing. Novosanis
wishes to combine the Colli-Pee device with a sexually transmitted infection (STI)
testing service via letter mail. Possible fitting of the product and associated
service in the existing health care systems of Belgium and The Netherlands was
explored by interviewing professional stakeholders. Additionally, a co-creation
session and large scale live-test were performed with voluntary end-users in both
countries. Both the outcomes of the innovation project as well as learnings for
the living labs are discussed in this paper.
127
1 Introduction
The first-void or first-catch urine (first 20 ml of the urine flow) is being used more
and more for the detection of sexually transmitted diseases (STIs). A large
research project from The Netherlands has shown that the prevalence of
chlamydia can be significantly reduced by active screenings, as larger groups
can be included in this type of screening (van den Broek et al., 2010). Online STI
self-tests allow for home-based sampling and returning the sample kit to the lab
via letter mail. This anonymous and non-invasive procedure might help patients
to overcome feelings of shame or stigma, and might in turn lead to increased
participation in screenings (von Karsa et al., 2015).
Typically, a standard urine cup is used and the patient is asked to collect first
void. However, this cup does not allow collection of a standardized first-void urine
fraction. The first-void of urine can easily be missed, or the interruption of the
urine stream is not successful. Additionally, the traditional urine containers do
not allow efficient letter mail, except as a postal package. Novosanis' Colli-Pee
is an unique device for standardized and volumetric self-collection of the first-
void fraction of urine. It is a patented technology that automatically separates the
first-void from the mid-stream urine without active user involvement.
Novosanis wished to optimize their Colli-Pee urine detection device with respect
to user-experience as well as letter mail delivery. The aim of the present
project was to design a new generation of the Colli-Pee device that is
optimized in architecture and materials to be optimally suited for postal
mailing. Novosanis wishes to combine the Colli-Pee device with an STI-
testing service via letter mail. Possible fitting of the product and associated
service in the existing health care system is explored by interviewing professional
stakeholders. Both Belgian and Dutch end-users and stakeholders where
involved in various stages of the design process:
● Co-creation sessions
o to gain knowledge on end-users wishes, needs, barriers and habits to
STI screening.
o to have various alternative Colli-Pee 3D print prototypes evaluated by
end-users.
● Live-tests:
o to gain knowledge on end-user experience in the process of ordering,
using and returning the sample kit.
● Business-model interviews:
o to gain understanding of the current practices in the field of STI
detection and treatment.
o to collect opinions of professional stakeholders on the Colli-Pee
device and associated STI test service via letter mail.
Those stakeholder involvement activities were carried out by two existing Living
Labs: EIZT (Centre of Expertise for Innovative Care and Technology), associated
with Zuyd Hogeschool in the Netherlands and Happy Aging, associated with
Hasselt University in Belgium. Both Living Labs have extensive experience with
like-wise innovation trajectories. Therefore, the network and panels of the Living
128
Labs – carefully curated over the course of several years- were crucial for
carrying out the described project.
The main purpose of the present paper is to disseminate learnings captured from
this cross-border innovation project to the wider community of European living
labs.
2 Methods
2.1 Background
The current innovation project takes place within the framework of CrossCare.
CrossCare is an Interreg Vlaanderen-Nederland project that is ran by six Living
Labs: three located in Flanders (Belgium), three located in The Netherlands.
Small and medium sized companies (SME) can propose an innovation project to
CrossCare. If the project is accepted, the SME receives both financial as well as
living lab support to further develop its product or service and business model.
The typical duration of a CrossCare innovation project is between 12 and 24
months. Every innovation project is coached by two Living Labs: one in the
Netherlands, one in Belgium. In the current project, the existing Colli-Pee device
is further developed and the feasibility of an associated STI screening via letter
mail – known as ‘Pee-post’ is explored.
Before the start of the session, all participants signed written informed consent
forms, guaranteeing mutual confidentiality. This means that information about
and input from participants is kept confidential and only shared in an anonymous
format, but also that participants keep information that they receive on product
design and the business model confidential. The co-creation session consisted
of three parts: The Round Robin exercise, getting to know the Colli-Pee and the
User experience/user acceptance quadrant exercise. All parts are described in
more detail below.
Every participant started with an empty sheet with the 3 questions. He or she
filled in question one, then passed on the paper to their left-hand neighbor. This
second participant read the answer to question 1 and formulated his answer to
question 2, given the framework outline in answer 1. The process continued until
the three questions were answered. The assignment was followed by a plenary
feedback session.
129
2.2.2. Getting to know the Colli-Pee
As a second step in the co-creation process, the company Novosanis presented
4 different prototypes of the Colli-Pee device. Prototypes differed in terms of
materials used, assembly needed by the user and recyclability. For the sake of
confidentiality, the different prototypes presented are not discussed in detail
here.
2.3 Live-test
Eligible participants for the live-test (adults between 18-45 years old) were
recruited through the CrossCare and Living Labs newsletter, social media
accounts and websites of the Living Labs and through personal communication.
Participants were recruited in two gender (male, female) and three age (18-24,
25-34, 35-45) groups. As the Belgian living lab, Happy Aging recruited 60
participants, equally distributed over the six groups. At the point of writing this
paper the Dutch live-test was still on-going. Forty-one participants were already
sent a Colli-Pee parcel (19 male). A total of 36 urine samples were returned, and
34 participants completed the live-test, including the evaluation survey up till
now. No further recruitment is ongoing.
130
In the Belgian part of the study, participants applied for participation through an
online web-form (Google Forms) and gave digital informed consent there. In The
Netherlands, participants were sent an informed consent form via e-mail.
Participants were ensured that no analyses except for volume determination
would be performed on their urine sample. Age, gender and contact details
including postal address was asked from each participant. Every participant gave
consent to receive a urine-collection kit with the Colli-Pee device.
After entrance into the study, participants received a confirmation mail (in
Belgium with a digital link to the informed consent form for safekeeping by the
participant), and a link to the online video-manual on the Novosanis YouTube
channel. The Colli-Pee parcel was sent to the participant by the living lab.
In Belgium, both the living lab and the participant could track their individual
parcel through the online portal of the postal company. Instructions on how to
return the parcel to a postal drop-off point once the Colli-Pee was used were
included in the mail. In The Netherlands, the Colli-Pee parcels were sent in an
envelope especially designed for medical transport. This procedure was adopted
after consulting with the Dutch postal company and did not allow tracking of the
parcel. For returning of the urine sample, Dutch participants could drop the return
envelope in any of the orange mail boxes available in all neighborhoods.
Once the parcel was delivered at the participant, a follow-up mailing was sent
with again a link to the video-manual and a link to the evaluation survey.
Individual participation codes (owned by the living lab researcher) ensured
anonymous participation in the survey. If no response was recorded after 2
weeks, a reminder e-mail was sent. As a last reminder, a phone-call was made
to the participant 5 days after the original reminder.
Interviewees were recruited from the Living Lab partner organizations, both in
Belgium as well as in The Netherlands. To increase the chance of participation,
interviews were conducted at a time and location preferred by the interviewee.
In Belgium, one general practitioner, one pharmacist and a manager from a
healthcare insurance company participated in the interviews. In the Netherlands,
one general practitioner, one pharmacist and one medical doctor working in a
center for sexual healthcare participated.
Due to the confidential nature of these interviews for both the interviewee and
the company, the results of the interviews are not extensively reported in this
paper.
131
3 Results
3.1 Co-creation session
3.1.1 Session results Belgium
The co-creation session was visited by 8 eight participants (3 male), between 18
and 49 years old in Belgium. In the Belgian session, from the Round Robin
exercise we learned that the family physician is considered as the trusted party
to turn to for questions regarding sexual health. Trust in the family physician is
higher than the level trust felt for commercial parties. Although in Belgium a
patient is free to visit another general practitioner than the one that holds a
person’s medical health record, most participants preferred to visit their personal
family doctor.
The majority of the participants expect that a urine and blood sample are
necessary for a full STI screening. An important insight is that participants expect
to receive extensive additional information from their general practitioner. An
informative conversation should cover both the test-procedure as well as
information on STI´s and reliable preventive measures. Despite the fact that the
family doctor is regarded as the preferred partner in STI testing, the majority of
the participants would prefer to provide a self-sampled urine or a vaginal swab
rather than have the procedure done by the doctor if this was a possibility.
From the user experience and user acceptance exercise, various important
characteristics of the Colli-Pee and associated service were derived. First, the
cost of the total service influences the user acceptance. If the cost exceeds the
cost of a test by the general practitioner, then testing in the doctor’s office is
preferred. Secondly, the duration of completion of the entire procedure was
named as a factor in user acceptance. About half of the participant thinks a
quickly available test results will influence their choice for an online test. Thirdly,
half of the participants think choice of materials and recyclability influenced their
user experience.
132
urine sample, either in the doctor’s office or in an external laboratory. For a test
bought online or at a drugstore, one would expect immediate results. Participants
have very diverse expectations towards the way they receive the test results.
Various options that are named are: 1. To be contacted by telephone by the
general practitioner, 2. To call a ‘test-results line’ or log in to a ‘test-results
website’, 3. In a physical consultation with the doctor, 4. Directly read the results
of the test.
Based on the learnings and insights gathered during the two co-creation
sessions and the business model interviews, Novosanis optimized the design of
the Colli-Pee and the entire Pee-post service for Belgium and The Netherlands
separately. Approximately one year after the co-creation session, the product
and service were ready for live-testing.
133
by the postman. In all other cases, the parcel was available at the postal service
center or delivered at a ‘safe location’ (e.g. on the terrace of the house) that could
be communicated by the participant to the postal company online by using the
tracking code of the parcel. None of the participants reported difficulties in
receiving the Colli-Pee. Three packages were slightly damaged in transport: in
one case the seal of the package was broken, in one case a corner of the box
was damaged and in one case, the buffer solution was leaking from the sample
tube.
Information on how to use the Colli-Pee and how to return the urine sample was
presented in a cartoon format on the inside of the box. The quality of this
information was rated as 6.4 on a scale from 1 to 8. The anonymity of the parcel
was rated as 7.34 on a scale from 1 to 8. Surprisingly, one in three participants
did not view the instructional video before using the Colli-Pee. Two participants
reported that they would rather not use the Colli-Pee again to collect a urine
sample.
Information on how to use the Colli-Pee and how to return the urine sample was
presented in a cartoon format on the inside of the bag. The quality of this
information was rated as 7.18 on a scale from 1 to 8. The anonymity of the parcel
was rated as 7.09 on a scale from 1 to 8. In this case, more than half (20) of the
participants did not view the instructional video before using the Colli-Pee. Two
participants reported that they would rather not use the Colli-Pee again to collect
a urine sample, four were doubtful on whether they would use the Colli-Pee
again.
134
preference for care delivery through the general practitioner might be different in
other socioeconomic status (SES) groups. Previous Belgian research for
example has shown that lower SES is associated with lower participation in
cervical cancer screenings by general practitioners (Lorant, Boland, Humblet, &
Deliège, 2002). Therefore, in future projects sufficient attention should be given
to the recruitment of a variety of end-users, not only in terms of age and gender,
but also in terms of educational level, employment or native background.
The user experience vs user acceptance quadrant method is not easy to use in
a group discussion. Evaluating product characteristics on both scales at once
makes the assignment unnecessary complex for participants, and leads to a
situation where one of both aspects gets more attention than the other. For future
co-creation sessions we would prefer to split the assignment into 2 steps. First,
have all pre-identified characteristics sorted on their importance in making the
device and service easy to use. In a second step, all characteristics can be sorted
in order of importance for the device and service to be accepted by the end-user.
Alternatively, prices could be allocated to product characteristics. Participants
could in turn be given a fixed amount of fake money and be asked to ‘buy’ specific
product characteristics.
One important aspect of an anonymous STI screening procedure has not been
simulated in our live-test, i.e., receiving the test-outcome for example through an
online platform. This aspect may however have a large impact on the user-
acceptance of the service. Additionally, the follow-up on a positive screening by
the patient could not evaluated in the current live-test as no real analyses were
performed on the urine samples. For example, if a patient receives the outcome
that an STI is detected, he or she should still turn to his or her general practitioner
for medical treatment or further follow up.
135
countries. These contextual factors influence the feasibility of an innovation like
the Colli-Pee to a large degree.
With respect to the business model interviews, it was learned that it is difficult to
motivate professional stakeholders (e.g. general practitioners, pharmacists) to
participate in a focus group if no financial compensation is foreseen. Therefore,
we changed our approach from an original focus group set-up to individual
interviews. Flexibility in terms of timing and location for the interview is necessary
for Living Labs. Additionally, we learned that almost none of the consulted
stakeholders held a negative attitude towards the product or associated service.
It is the fitting of the product within the strict regulations in the healthcare sector
(for example related to reimbursement by health care insurers) that most likely
has a large influence on the market adoption.
4 Conclusion
The present Living Lab project has involved both end-users as well as
professional stakeholders in the development of the Colli-Pee device and the
associated STI screening service via letter mail, marketed as ‘Pee-post’.
On a living lab level, we conclude that other factors, next to gender and age,
should be considered in recruiting participants to avoid bias because of
educational level, socioeconomic status etc. Secondly, living lab experiments, in
contrast to lab experiments, do not take place in controlled environments.
Therefore, a relatively large drop-out and lost to follow up rate of participants
should be anticipated. In addition to that, sufficient should be anticipated for the
living lab manager to follow up on participants to complete the full study, including
the evaluative survey. Thirdly, the neutral role of the Living lab is crucial in both
setting up anonymous live tests as well as in facilitating (non-commercial)
contacts with various stakeholder from the wider network of the Living Lab, such
as, in this case, health care professionals and postal service providers.
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137
138
IoT –based Smart Living Environments for
ageing well in Greece
Segkouli Sofia*1, Stefanos Stavrotheodoros1, Kaklanis
Nikolaos1, Votis Konstantinos1, Dafoulas E. George2,3,4,
Karaberi Christina2,4, Tzovaras Dimitrios1
*Corresponding author
1 Information Technologies Institute-ITI, Centre for Research and Technology
Hellas-CERTH, Thessaloniki, Greece
2 CitiesNet- Intermunicipal Development Company, Digital Cities of
Category: Research-in-progress
Abstract
This paper aims to provide an overview of the Greek Deployment Site, one of
the nine (9) deployment sites of the Large Scale ACTIVAGE project, a European
Multi Centric Large-Scale Pilot for Ageing well. Main goal of ACTIVAGE is to
provide an IoT Ecosystem Suite (AIOTES) resolving interoperability at different
layers between heterogeneous existing IoT Platforms for Active and Healthy
Ageing (AHA). Greece is one of the most “aged” countries in the EU. Specifically,
according to a research made in 2014 [1], people at 65 years and over account
for 20.2% of the total population. This large scale IoT pilot connects in one large
scale pilot site three of the most innovative Greek regions (i.e. Municipality of
Pilea-Hortiatis, 10 Municipalities in Central Greece, Municipality of
Metamorfosis) that are representative of different, complementary, geopolitical
and socioeconomic realities. This paper highlights the initial goals,
achievements, technical solutions, critical technological, organizational, privacy
and security challenges and also the best practices that have been initiated by
the Greek Large-Scale Pilot, in order to address successfully a) pilots’
performance and b) new business models’ acceptance and ecosystem
sustainability. To this end, a ‘reference evaluation framework’ has been initiated
as a key aspect of the ACTIVAGE project for the smart living ecosystems’
assessment. It also stresses the obstacles that have been faced so far by the
various stakeholders involved (end- users, healthcare professionals, relatives,
social environment, caregivers) and the lessons learned during the Greek pilot
recruitment, installations, training and running. Last but not least, the Greek
Deployment Site has been assigned to coordinate the ethical and legal activities
of the ACTIVAGE consortium. Thus, an outline is provided about the study of the
ethical and legal requirements in depth and the optimum coordination of data
management as it is experienced by the Greek deployment Site (GR DS) in
compliance to the new regulation (GDPR). The ultimate goal was to address
139
trustworthiness, privacy, data protection and security in project level and also in
each DS internally.
Keywords: IoT Ecosystem, Ageing well, Active and Healthy Ageing (AHA), data
management, data privacy and security
140
1 Introduction
ACTIVAGE is a large scale IoT pilot aiming at setting –up and deploying a number
of Use Cases (UCs) to provide added value services in elderly, across several
European countries (Spain, France, Italy, Germany, Finland and United
Kingdom). The project vision was to implement a strategic reference sustainable
ecosystem, the IoT Ecosystem Suite (AIOTES), of smart living solutions to deliver
interoperability at different layers between heterogeneous platforms and enable
the interconnectivity of heterogeneous IoT devices with the ultimate goal to
provide smart living services and ensure the autonomous living of seniors. Active
and independent ageing is among the priorities of EU initiatives related to older
adults [2].
AHA services based on the Internet-of-Things are promising and various IoT
solutions are deployed in order to sense, measure and control indoor and outdoor
activities to support the independent living of seniors [3]. Nevertheless, the
existing infrastructures in the view of global IoT landscape lack the critical
component of inter-connection which is expected to bring significant added value.
Therefore, the heterogeneity of IoT devices and sensors along with the
communication technologies and interoperability in different layers is still a
challenge for expanding IoT solutions in a global level [5]. ACTIVAGE aims at
exploiting the plethora of IoT platforms into a dynamic ecosystem of connected
devices, and overcome the fragmentation of architectures, and applications
towards integrated environments and open systems in order to offer solutions to
different stakeholders (users and their families’ service providers, public
authorities).
In line with this main concern, the Greek pilot of ACTIVAGE project envisaged to
use unified IoT solutions at service level, involving different municipalities in terms
of various pilots’ use cases used as an IoT enabled single pilot to provide smart
living services and maximize the effects of IoT technologies in elderly
autonomous life. The smart IoT environments were tested and validated in
controlled and realistic environments before their large-scale deployment in the
selected sites. Specifically, the smart home of CERTH/ITI was used for living lab
testing, providing a fully controllable environment similar to the real cases.
2 Related Work
Relevant research work demonstrated that Internet of Things (IoT) innovation
could have tremendous opportunities for seniors willing to live autonomously at
homes. Moreover, IoT ecosystems can provide healthcare services indicating
great potential to support effective self-care and the independent living of elderly
[6].
141
For example, for the We-care project [7] an IoT solution for the elderly living
assistance has been developed that monitors patients’ vital information, and
additionally provides mechanisms to trigger alarms in emergency situations.
Mighali et al. [8] in the context of City4Age, presented a non-intrusive IoT-based
system that collects information related to movement and body mobility and
through analysis detects automatically behavioral changes in elderly people for
the prevention of Mild Cognitive Impairment.
Although all the aforementioned solutions follow the IoT paradigm and provide
useful insights of to improve the autonomous living of elder people, they have not
been tested in a large-scale environment. Scale. Providing an open source,
interoperable system based on AAL services that will offer high quality AAL
services supporting home care and health of elderly through interoperability and
low cost, for numerous elder users, is still a challenge.
3 Proposed framework
The Smart Home Scenario is directly related to the following use cases: (UC1)
Daily activity monitoring, (UC2) Integrated care and (UC3) Monitoring outside. It
targets the older adult population that lives independently in 3 different Greek
regions. A number of qualified Key Performance Indicators (KPIs) have been
defined in terms of the project in order to assess the progress of pilots’ operations
in respect to the Deployment progress, preparation, the installations, the
experiment running, the open calls etc. Each DS of the ACTIVAGE project has to
report periodically a number of KPIs in order to allow the progressive assessment
of their status. Also a number of questionnaires and scales have been defined for
administration in elderly and their caregivers to provide qualitative information
about the impact of IoT technologies in daily life.
142
Despite the typically of the set –up, the innovative point is that for the first time
AHA services are envisaged to be provided through IoT technologies in such a
wide scale.
Concerning the GR DS, the target values that have to be achieved by the end of
the project in respect to recruitment and installations KPIs and also the current
values so far are quoted below:
Table 1: Key Performance Indicators, Current and Target Values in Greek Deployment Site
Elderly Caregivers
Recruitmen Recruitment Elderly Installations Installations
Greek
t Status Status Target (Current (Target
Deployment Site
(Current (Current Values Values) Values)
Values) Values)
DCCG 108 83 150 17 150
Municipality of
Pylaias – 70 56 150 16 150
Chortiati
Municipalityof
68 68 150 21 150
Metamorhosis
The inclusion criteria for participation acceptance in the research were the
following:
● elderly above the age of 65
● living alone
● have no serious medical or clinical condition that acquires 24-hour
monitoring by another person
143
Figure 1: Greek Deployment Site Monitoring Platform
All data collected from the devices and also the measurements (Table 2) are
transmitted to the cloud server via a gateway (Raspberry Pi) in real-time.
No. of
Wireless sensor Sensor placement Measurements
sensors
1 x bedroom
Presence (binary)
1 x living room
4 Motion sensor Temperature (°C)
1 x kitchen
Luminance (Lux)
1 x bathroom
Open/close (binary)
1 Door opening/closing detector Central door
Temperature (°C)
Blood Pressure
1 Personal Health System Tele BP/glucometers and/or Glucose
measurement
All the information collected from the smart home installations is transmitted to
the corresponding caregivers through the ACTIVAGE Smart Home monitoring
platform. In particular, a dashboard for each installation indicates in real time all
the data as received from the sensors (Figure 1).
144
Figure 2: Sensors' data displayed in the monitoring platform of the Smart Home
Moreover, rules are used within the monitoring platform to alarm for abnormal
events displayed accordingly in the dashboard (Figure 3).
145
Figure 4: Diagram of temperature measurements
Among the main objectives of ACTIVAGE was to monitor and track specific
metrics at a local and global level towards a coherent and ‘’Glogal’’ evaluation
framework. This framework is based on the main Triple Win indicators of the
European Innovation Partnership on Active and Healthy Ageing (EIPonAHA):
Impact on QoL, Sustainability, Innovation & Growth.
o The LSP dashboard, which tracks real time data by each deployment site
o The ‘ACTIVAGE Public Evidence website’, an open data base which will
be available also after the project’s end
o The ‘AHA –ADVISOR’, an interface provided as a web-based ICT platform
which offers valuable services enabled by IoT technologies for active and
healthy ageing.
In line with these objectives, the GR DS is dedicated to enable new IoT based
services to support seniors in different Greek regions and also exploit these
solutions to create IoT business cases for healthy ageing.
146
The GR DS has to implement 3 use cases in respect to the domain of AHA, AAL
and e-Health, which were mentioned in the previous section. Concerning the UC1
& UC3, the health personnel from each Municipality has to recruit a sufficient
number of potential users, in order to accelerate the initiation of installations. The
UC2 services have been initiated since the procurement of the routers for the tele
BP/glucometers had been completed.
In terms of the ACTIVAGE project, the IoT Ecosystem has been validated and
tested in realistic environments having as a main target to collect technical values
the KPIs. Concerning the GR DS, relevant KPIs have been defined for users’
recruitment, installations, and also for the scales/questionnaires administered in
elderly users and their caregivers.
Three evaluation periods (baseline, intermediate and final) have been defined
during the pilot and the evaluation tools used are the following:
o CarerQoL-7D to measure the impact on quality of life of the caregiver [13]
o EQ5D-3L to measure the impact on quality of life of the elderly end user
[14]
o UT-AUT to evaluate the end user’s acceptance of the service [15]
o Global Questionnaire which is a common evaluation tool designed for all
9 Deployment sites that provides input on QoL and Acceptability of
ACTIVAGE IoT platform by users (16)
o ADL and IADL to measure the end users’ level of independency on
everyday chores [17] [18]
o UEQ to measure the end users’ level of empowerment [19]
o UCLA to measure the end users’ level of isolation and loneliness [20]
o FES-1 to evaluate the end users fear of fall [21]
From the very beginning of the project within the GR DS concerns and afterwards
when the new regulation came into force (May 2018) [22], the consent procedure
has been addressed as an integral part of data management. Therefore, what
considered important was to produce consent forms in compliance to GDPR and
met all requirements in respect to privacy –related data management.
Therefore, training sessions have been scheduled in order to provide the proper
guidelines and adequate assistance in installations’ procedure. Moreover, a
147
manual has been prepared and handed out to developers in order to proceed
smoothly in the procedure.
Additional on-line training sessions took place in order to train the health
personnel responsible for the recruitment the evaluation about the official forms
and evaluation tools distribution and data gathering that takes place throughout
the pilot.
In respect to the core principle of data protection, Ethics by Design [22], a data
policy framework has to be defined according to devices, platforms’ design and
development from the design phase of the project. In addition, it is of high
importance that as the project was running and on May 2018 a new regulation
came into effect, General data Protection Regulation (GDPR) and ethical and
legal issues of a vast amount of data handling had to be managed properly.
In line with the new regulation (CDPR) and due to the need of ‘special categories’
(health data, known as sensitive data) of data processing in terms of the ‘UC2
148
Integrated care’ on a large scale and through a systematic monitoring and use of
IoT technology, the GR DS had to plan and conduct carefully a number of
organizational activities:
● DPO and controllers, processors’ assignment to monitor GDPR oriented
actions
● Data flow processing
● DPIA documentations of each municipality adapted to the needs and the
concerns of the use cases
● Initiate a Data Protection Methodology (e.g. personal data collected for
specific, legitimate and explicit purposes, processed in consistency with
the purposes defined from the DoA of the project, access is permitted in
authorised persons)
Acknowledgements
149
This paper is part of the ACTIVAGE project that has received funding from the
European Union's Horizon 2020 research and innovation program under grant
agreement No 732679.
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Participatory design and validation of an
innovative training program to maintain
Autonomy of older adults with Alzheimer’s
Disease
Despoina Mantziari1*, Antonis Billis1, George Arfaras1, Maria
Karagianni1, Vasiliki Zilidou1 and Panagiotis D. Bamidis*1
*Corresponding Author
1 Thessaloniki Active & Health Ageing Living Lab, Medical School, Aristotle
University of Thessaloniki, Greece
Abstract
Dementia and its most common type, Alzheimer’s disease, constitute one of the
most challenging global health priorities. Nowadays, several dementias- friendly
initiatives insist on the support of Autonomy of older adults with initial/mild
Alzheimer’s and their caregivers. AD-Autonomy project aims to enhance (ICT)
skills/competences/attitudes of PwAD and their carers through an innovative
training program. The project adopted the participatory design approach in two
milestones, a) the co-creation of the training programme methodology and b) the
co-validation of the training material and the eLearning environment. This paper
focuses on Thess-AHALL’s co-design sessions with end-users, as one of the five
pilot sites of the program.
152
1 Introduction
According to the World Health Organization (WHO 2019), around 50 million
people have dementia in 2019, worldwide, while there are 10 million new cases
every year. As dementia is an umbrella term for a variety of brain disorders,
affecting cognitive function and memory, Alzheimer’s disease (AD) is the most
common type of dementia, representing around 60%-70% of the total number of
cases in the world. Accordingly, the joint OECD and EU report on the 2018 State
of Health among the EU countries estimates that 7% (9.1 million people) of the
population aged over 60 are living with dementia in EU member states, compared
to 5.9 million in 2000. The total number of persons with dementia (PwD) is
projected to double by 2030. Countries in the European south that have higher
rates of older adults, generally have a greater proportion of persons with
dementia (Italy, Greece, France, Spain). It is estimated that around 8% of
population aged over 60 is living with dementia in these countries (OECD/EU
2018). As dementia progresses to Alzheimer’s, person’s abilities of memory,
thinking, orientation, comprehension, calculation, learning capacity, language
and judgement are significantly affected.
Having a high physical, psychological, social, and financial impact, not only on
persons with dementia, but also on their families, caregivers and the society at
large, dementia has been established as the leading cause of dependency and
one of the ten leading causes of mortality, worldwide. The WHO and the EU have
placed dementia as a growing challenge and one of the main priorities for the
global public health in the next decades. Both have invested in dementia-friendly
initiatives, increase of the social awareness and limitation of stigmatization, early
diagnosis and the training of patients, families and carers, as well as healthcare
professionals in order for PwD to preserve their competences and Quality of Life
(QoL), while the disease progresses.
153
and the participatory design principles, the AD-Autonomy project partners set
end-users in the spotlight, by actively engaging end- users (PwD, families &
carers, healthcare professionals) from Spain, Greece, Slovenia, the UK and
Turkey in two milestone phases of the training program development:(a) the co-
creation of the methodological training guide, and (b) the co-validation of the
training program, by testing the e-platform (eLearning environment) and
evaluating the final training material.
To achieve its objectives, launching a training programme that really meets the
needs and requirements of end-users (PwD, families and caregivers), the AD-
Autonomy consortium followed a participatory approach, based on the co-design
methodology and the mutual exchange of experience and know-how among all
the involved stakeholders. Over the last decade, the co-design methodology has
emerged as a significant bottom- up process - social in the means that it uses
and in its ends - in which researchers, social innovators, creative communities,
citizens, vulnerable groups and civil servants co- create solutions to tackle
societal challenges from every aspect of the public life (social inclusion, health &
well-being, employment, migration, climate change, etc.) and address the unmet
needs of the society, based on the strong collaboration and involvement of all the
different types of stakeholders (Moulaert, et. al. 2013; Terstriep, et. al. 2015).
154
The participatory approach has been implemented through all the preparation
steps of the training programme, to collect requirements, to develop the training
materials and specifications, to build the ePlatform, as well as during the testing
phase, regarding the co-validation and evaluation of entire training programme
(face-to-face sessions, experiential activities with end-users, use of the
ePlatform). In order to maximize the impact of stakeholders’ involvement in the
development of a coherent and effective training programme, the AD-Autonomy
also asked them to co-define Autonomy and the aspects of daily life that are
crucial for a person to live independent (Figure 1). To achieve this, a staged co-
creation model was followed: i) expertise and know-how on related projects and
initiatives were collected through structured questionnaires and interviews with
experts from the dementia healthcare sector, in order for the research team to
establish the “State-of-the-Art” of Autonomy and its importance for PwD, ii) open
dialogue with older adults and their caregivers/relatives, regarding the co-creation
of a universal definition of Autonomy and its impact on the main aspects of the
everyday living.
Figure 1. The training co-creation methodology followed in the five pilot sites
155
for end-users- of the experiential training activities (good practices, strategies),
supported by technological solutions (existing ICT tools and apps), simulating real
life contexts and situations, and iii) the setting of the user requirements for the e-
training platform for the program. Both sessions were organized as focus groups
of two-hour duration.
Personal Hygiene
Housekeeping
Outdoor Activities
Finance, Administration
Orientation
156
dimensions for the everyday life and the preservation of the autonomy of people,
suffering from memory problems. Greek participants also commented on the
significance of socializing and the need for limiting the social cultural stigma
towards people, facing cognitive function impairment. On their side, professionals
and the caregiver emphasized on emotional control, referring to communication
and effective personal relationships, expression of emotions and understanding
of one’s feelings, the patience and the skills that relatives and caregivers should
train. Regarding emotional skills and personal relationships, PwD agreed with
patience and raised the issue of companionships and each other care for elderly
couples, as well as sexual relationships and inappropriate behaviour of people,
affected by Alzheimer’s.
Older adults with dementia, their relatives and health professionals worked in a
similar way in the rest four pilot sites, providing their personal beliefs on
Autonomy and its dimensions. Accordingly, based on the results of the first co-
creation sessions, and with respect to cultural differences, raised by participants
in the five pilot sites (e.g. praying for Turkish older adults, sexual relationships for
Greek PwD), the AD-Autonomy research team consolidated the final eight main
Autonomy dimensions and an elementary dimension to introduce and assess the
Autonomy, on which the training program activities have been designed (Table
2):
Personal Hygiene
Emotional Skills
157
on the co-created term of Autonomy, as it stemmed from the contribution of all
participants’ views, highlighting that “maintaining physical and psychological
health” is the most complete approach, which encompasses all aspects of
Autonomy in one person’s life. Providing additional comments on the Autonomy
dimensions, Greek MCIs and professionals emphasized on the “Security &
Safety”, “Health Management & Sleep”, “Orientation & Navigation” and
“Meaningful Activities”, also confirming participants from other countries that they
constitute the highest priorities for people with memory problems to preserve their
competences in everyday life.
In order for the AD-Autonomy research team to develop the training program
material and activities, based on the needs and experience of both PwD and
caregivers, participants in the five pilot sites were asked to provide practical
and empirical information about their everyday life activities, the possible
barriers and how they find ways to cope with them, preserving the levels of
their Autonomy and their QoL. In the framework of the first co-creation session,
Greek MCIs highlighted the importance of developing and keeping habits and
daily routines as key factors for maintaining their independence. On their point of
view, professionals insisted on the prioritization of daily duties focusing on
positive aspects, like what older adults can do without any support and which
activities increase their self-confidence ("do easy tasks instead of spending a lot
of time to something that you cannot figure how to do by oneself"). Both older
adults and professionals recommended the adjustment of the everyday activities
to the pace and extend that the PwD can effectively perform them, avoiding any
comparisons to what they used to do in the past. Reminders, keeping notes, and
to-do lists were promoted by all Greek participants as example strategies for
scheduling and prioritizing daily duties, while also dealing with daily problem-
solving. Professionals recommended that people with cognitive impairment
should exercise their memory, following practical strategies, like trying to
remember information as the shopping list, bringing into mind pictures of their
indoor spaces, e.g their fridge, while older participants added the brain exercise
by reading books and playing crosswords, puzzles. The feeling of anxiety, fear
and discouragement by relatives were identified by PwD as the main reason of
failure for developing the required Autonomy skills.
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In addition to the proposed experiential strategies and good practices,
participants in each pilot site were asked to provide their views on how
existing apps and ICTs could act as assistive technological tools to support
the levels of Autonomy of PwD, enhance their competences and QoL, as
well as those of their caregivers. Greek participants appeared positive in such
a possibility, stating that every kind of support for Autonomy is welcomed and
admitting their basic knowledge and previous experience in using ICT tools and
technologies -mainly smartphones and tablets- through their active participation
in other Thess-AHALL’s research and co-creation. Moreover, participants
characterized the use of ICT Tools/Assistive Technologies as valuable for the
preservation of their Autonomy, the maintenance of their social interaction and
communication levels and their daily life and health management. However,
participants, older MCIs and professionals highlighted that training should be
provided on an individual learning pace and on a continuous base, so as to
sustain in the long term the benefits obtained by the use of technology. Older
adult participants provided real-life context scenarios, where apps and ICTs could
potentially act as complementary or substitute traditional methods and
experiential strategies, used by PwD and their caregivers. Concerning the
possible barriers and doubts on assistive technologies, except for the need for a
long-lasting learning process, the Greek MCIs mentioned the complex design of
existing apps and tools, as well as some ethical issues of using the Internet and
ICTs, like misleading information and personal data use and protection.
All the Greek participants agreed that a complete training programme, based on
the conclusions of the co-creation sessions, would be very helpful and an
innovative approach for both patients and caregivers. Regarding the type and
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content of the training material, both older participants and professionals
recommended the training program be “everyday life” orientated and respond to
patients needs and interests. MCIs insisted on the use of simple and practical
activities, based on step-by-step guidelines, while they also highlighted the need
for caregivers’ training on the platform, requesting for activities on their behaviour
and patient towards persons with dementia or other memory impairments. Health
professionals recommended the use of printed manuals; written instructions with
screenshots of the presented tools and technologies and family caregivers
suggested the use of multimedia, like informative videos, which combine visual
and audio instructions on good practices and tools. Referring to the type of
training tools and assistive technologies, older participants appeared willing to
use easy- to-use programs and applications, which could help them manage daily
routines, like online lists, alerts and medication reminders, electronic device
control apps, GPS and tracking tools (like Google Maps and the public
transportation timetable apps), social interaction apps (including Viber and
Skype).
In the Greek pilot site, Thess-AHALL all the Greek MCIs noted that it is an extra
motivation for them to participate in the design of an e-Training platform, which
could help not only their lives, but also the lives and the preservation of the
Autonomy levels of many other people with memory complaints. MCI participants
and their relatives sided for a flexible, in their own pace, online training program
that would allow them to repeat the activities and use the tools as many times as
they want. Family caregivers also appeared willing to use and show the platform
to their relatives, suffering from memory problems. Both asked for clear
instructions, as well as a user-friendly and simple online training environment,
which will include as less as possible information, so as not to be “chaotic” and
confusing for persons with dementia.
Greek participants followed the common line for the information that should be
included in the e-Training Platform, in relation to what the Training Program
should contain. Specifically, they mentioned the need for simple written
instructions, clear objectives of activities and tools, step-by-step videos and
guidelines, repeated actions and not technologically advanced terms and training
materials. Tools and activities should meet the need for lifelong learning and
continuous training and become a daily life routine for participants, who will use
them to enhance their or their patients’ Autonomy levels and competences. In
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any case, Greek older adult participants and family caregivers asked for face-to-
face sessions, practical activities and repetition to be trained on how use the e-
Platform.
The five pilot sites invited the participants from the first two co-creation sessions,
as well as new ones, persons with dementia or other memory and cognitive
impairment issues, their relatives and healthcare professionals to attend three co-
working sessions (Face-to-Face meetings, experiential workshops) and to have
some online practice in the training platform, to test and assess the material and
methodology of the training program. The initial goal was a minimum number of
40 participants (30 older adults with memory impairment and their family carers,
as well as 10 professionals) to validate the training programme in each country,
divided in four groups, with a balanced representation of all the different
stakeholders.
In Greece, a total number of 29 participants (3 male) -18 older adults with MCI or
other memory complaints, 3 family caregivers 8 healthcare professionals, some
of whom had the dual role of taking care PwD relatives-attended the co-validation
sessions organised by Thess-AHALL. It is noted that the three out of the four
groups with Greek end-users ran in the premises of Thess-AHALL, while one
group ran with participants from the 11th Municipality of Thessaloniki “Open Care
Centre for the Elderly” (KAPI). Participants of each group attended two Face-to-
Face sessions of three-hours duration each, breaks included. In the first Face-to-
Face session Thess-AHALL’s trainers presented the Autonomy dimension and
the main objectives of the co-validation procedure, as well as asked for
participants consent to be their first collaborators in testing the e-Training
Platform. In addition to the introductory dimension, trainers presented one of the
two main dimensions. The dimensions for each group were divided, as following
(Figure 2):
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Group A: Group B:
Personal Hygiene Security & Safety
Orientation & Navigation Food & Housekeeping
Group C: Group D:
Emotional Skills
Finance
The second Face-to-Face session included the presentation of the second main
dimension and training to the use of the ePlatform, for end-users to be able to
navigate and explore the material assigned to the dimensions they attended, as
well as to access the rest at their own pace at home. These two sessions were
organized as focus groups and participants were motivated to interact and
discuss on their personal views, experiences or possible doubts and questions,
so as the sessions not have the structure of a passive classroom with distinct
roles (teacher- student). Therefore, all the meetings and workshops that held in
Thess-AHALL’s premises were hosted in the Living Lab’s eHome (Bamidis,
Konstantinidis, Billis, & Siountas, 2017), a specially designed room, similar to a
living room, like a meeting with friends with coffee and treats in a cosy and well-
lit place (Figure 3).
The third meeting of each group had the form of an experiential workshop, during
which end-users had the opportunity to try some ICTs and apps, related to their
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assigned dimensions, as well as to have the experience of the practical
implementation of acquired knowledge and strategies in real-context or simulated
user-scenarios. In the closing of this third meeting all the participants completed
a Likert-scale questionnaire, which differed from MCIs to family caregivers and
professionals, assessing the materials, the online platform and the trainers of the
program in terms of functionality, usability, content, type of proposed tools and
strategies, concerning all the Autonomy dimensions.
The practical advice provided mainly by PwD and family caregivers has also
constituted the base for the respective experiential activities of the dimensions.
The user stories of participants from the five pilot sites, as well as their doubts
and possible barriers on how to cope with everyday duties and needs were used
as the raw material for building the real-context or simulation scenarios for the
third round of the validation co-working sessions. Attending the experiential
workshops, older adults with cognitive impairment acted similar to their everyday
life (e.g. scheduling the weekly households in an individual plan/ organising
medication in a pill-box), while family carers and professionals focused on the
same issues, assisting the older participants with their activities (e.g. motivation
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and encouragement to build up an effective household plan/ practice with older
adults on how to use the pill-box). Non- technological tools and ICTs were
demonstrated and used by participants, meeting the request of end-users for
traditional methods (pill-box) and assistive technology alternatives (apps for
medicine management).
The platform included all the training materials presented and used for the
Autonomy dimensions in the group meetings, like the informative material about
dementia, the strategies/good practices, trainers’ handbooks, experiential
activities and a full catalogue of the assistive technologies/ICT tools promoted for
the maintenance of Autonomy. The training material has been organized
according to the nine dimensions of the programme and split in small, but
comprehensive pieces of information, using clear and simple language, not much
text, pictures and videos, additional links and simple colours, as requested by the
majority of end-users.
The absence of login was helpful for older participants with memory problems,
who perceived the training platform as a useful repository of all the necessary
material and information for training themselves or other people on the Autonomy
issue. At the same time, responding to end-user’s request for being part of this
European initiative and be aware of how people from the rest participating
countries deal with similar to their needs and problems, the e-Training Platform
included a community forum.
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Also, although this is for a European research project, there were no language
issues, meeting the end-user’s expectations, for having the material and the
platform translated in their native language. Moreover, in terms of navigation
though dimensions, the e- Platform adopted both a linear and a non-linear
approach, offering the opportunity to users for one-click access to the activities
and materials of their interest, also providing the possibility of exclusively
selection of either the non-technological strategies and experiential practices or
the assistive technologies, ICTs and online tools.
5 Conclusions
The co-creation approach for the development of an innovative training
programme for increasing and maintaining the Autonomy levels and QoL of PwD
and their caregivers, led to a round of participatory sessions that provided useful
information from different participants’ perspectives for both the importance of
Autonomy and its main dimensions in everyday life, as well as for the design of
the training material itself.
The main contribution of this work is the involvement and active collaboration of
Dementia Care multidisciplinary experts (both clinical and engineers) and end-
users at the receiving end of care, such as older adults and their informal
caregivers. Building on top of existing knowledge and experience, older adults
and their caregivers attempted to juxtapose experts’ knowledge on their daily
lives and routines. Self- reflection and real-life situations, allowed to work on
examples and develop new strategies in a way that: are fit for the older adults’
real-life living environments, and maximize the adoption of assistive technologies
at home settings.
The AD-Autonomy research team took into consideration the majority of the
needs, suggestions and expectations of end-users in the five involved in the
project countries (Spain, Greece, Slovenia, Turkey, the UK) to design a complete
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training programme and an online platform that include both experiential practical
activities and assistive technologies for the maintenance and support of
Autonomy of people, suffering from memory problems.
Acknowledgements
The work has been funded by the Erasmus+ Programme of the European Union
under grant agreement no 2017-1-ES01-KA204-038608 as well as, it has been
supported by members of the 11th Municipality of Thessaloniki “Open Care
Centre for the Elderly” (KAPI) and members of the “Collaboration & Research
Community for the Independent Living” of the Medical Physics Laboratory,
Faculty of Health Sciences, School of Medicine, Aristotle University of
Thessaloniki. For more details, please see http://www.adautonomy.eu/ and
http://medphys.med.auth.gr/
166
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169
Responsible Design for an Older Future
Gareth Priday1 and Sonja Pedell1
Abstract
In this research we focus on a Living Lab co-design process for the development
of an ‘active ageing’ portal with a local council and the community as part of their
WHO age-friendly city strategy plan. Narratives of ageing have been defined by
models of deficit and decline where technology is meant to provide a solution;
only recently notions of capabilities and individual interests as part of the
technology provision are emerging and are coming to the foreground and getting
more attention. We found that co- design acts as a protective process against
generalised deficit ideas of ageing and to avoid more subtle ageist assumptions.
We show that, on what may be considered a straightforward process and ICT
product, co-design can play a significant role in preventing unintended ageism.
The co-design process in our case provided a pathway to increased adoption
and uncovered future opportunities for a Living Lab to play role in systemic
change regarding the perception of active ageing that extends beyond the
technology solution.
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1 Promoting Active Ageing
The world is getting older. The world health authority reports that the percentage
of people over 60 will nearly rise from 15% in 2015 and 22% percent by 2050
(WHO, 2018). By the end of 2020 it is expected there will be more adults over 60
than children under 5 years old. Australia follows this trend with the dependency
ratio (the number of dependants for every 100 workers) changes from 50% in
2013 to between 58-61% by 2033 (ABS, 2014). As a result, the pension age in
many countries is changing; in Australia the pension age is moving from 65 years
to 67 years by 2023.
At the same time, we are extending people’s lives without necessarily improving
the quality of life resulting in a long period of decline nor enable people being able
to actively enjoy or contribute to society (Gore, Kingston, Johnson, Kirkwood and
Jagger, 2018). Providing adequate health and social care for an aging population
is a major economic change for governments at all levels. The greater number of
older people economically dependent on fewer people of working age creates
fiscal challenges for state and local governments (Productivity Commission,
2005). Rural local councils are at particular risk with higher rates to older people
needing services that are more expensive in remote areas, while the rate paying
base is diminishing owing to youth migration to the major cities.
These changes drive different needs in community infrastructure and create the
need to tackle multiple complex transitions at the same time often with competing
agendas; for example, the transition to smart cities, resilient cities, age friendly
cities and dementia friendly cities. As Lancet notes, "how to provide adequate
health and social care to an ageing population is a major economic challenge for
all countries, threatening to cripple already overstretched health and social care
budgets in some" (Lancet, 2018 p.587).
Active ageing has become a significant area of interest for local councils
(municipalities) in Australia as a mechanism to improve health of older adults and
prevent unnecessary or premature decline. The objective is to improve quality of
life through increased participation in physical, mental and social activities,
consequently reducing the need for health care (especially the costs for chronic
diseases) and increase the ability of older adults to participate actively in society.
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of behaviour. “Given the different types of age stereotypes and prejudices that
older adults face, it is not surprising that age-based stigma can negatively affect
them” (Chasteen & Cary, 2015, p.106). Self-adoption of negative stereotypes can
also have negative impacts (González-Domínguez et al, 2018) which may result
in non-use when concerned with inadequate technology. There is therefore a lost
opportunity for these users to engage with technologies that could be in
accordance with the way they like to see themselves and feel about ageing.
Research shows that there are not only diverse pathways in ageing (Browning et
al, 2018), but “Progresses in terms of longevity, healthy ageing and technological
innovation have shaped today’s older people as a generation that actively
contributes to both society and family” (Bordone et al, 2019 p.2). This should also
be reflected in technology design.
HCI designers are not immune to an old model of ageing either and were
historically “concerned with the downside of aging; focusing on assistive
technologies that can help compensate for people’s frailties and the assumed
needs that arise when getting older” (Rogers et al, 2014 p. 3913). This often came
with a view of older people as passive technology receivers, resulting in ICT that
is produced with design that looks and feels as if it has been tailored to a disabled
audience contributing to this suggestion and stereotyped elderly users as such
(Renda & Kuys, 2013). This notion is now being challenged with the HCI field’s
focus moving towards interests, cultural and leisure activities rather than decline;
and design with older adults to mitigate against social ideas of ageing (Sayago,
2019). Durick et al (2013) suggest that “when designing for ‘older users’ we need,
first and foremost, to regard them as ‘users’ who are defined by their specific and
contextual needs, and not their age” and “to remain mindful of how embedded
notions of what ageing means may limit our design thinking (p.473).” Mallenius
(2007) similarly suggests design should not be focused on age at all, but
functional capacity.
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1.3 Active Ageing Project
Our project concerned the development and implementation of an ‘active ageing
portal’ on a local council website. The Council is a foundation partner of the Future
Self and Design Living Lab hosted by Swinburne University of Technology.
The Council's main objective is to improve ageing outcomes for their constituents
through greater involvement in physical, mental and social activities. The Council
is approaching this aim as part of their age friendly city strategy in several ways:
through the new website, peer to peer training, promotion with community activity
providers (e.g. U3A, community houses) and health care providers. The success
of the implementation for the Council will be measured by the number of people
using the website and, over the longer-term, increased participation in activities
by local providers. Most website design standards for ageing focus on adoptions
for declining physical capabilities, such as eyesight changes resulting
recommendations for increased contrast and font size (e.g. W3C, 2008). This is
a vital part of website design to make the website accessible. However, these
types of standards do not address the other elements of the design that make the
website attractive to a wide range of people, with very different capabilities. The
Council’s interest in local people adopting the website as a central portal for
Active Ageing created an opportunity to investigate these critical elements for
adoption in a more holistic manner. The investigation into the website design
included language, visuals (aesthetics as well as photographs as representation
of ageing), content, search interactions and hardware use as key elements of the
investigation.
Taking a Living Lab approach, we included other actors in the eco-system as part
of the research this included council staff, doctors and aged care providers. This
paper focuses on the results of our co- design research and the issues it
uncovered.
2 Approach
A prototype of the website portal had already been developed at the time that the
Living Lab got engaged in the project. The core component of the site was a
search function that returned activities available from local providers at no or low
cost. Activity types included physical exercise (e.g. aqua aerobics), mental
stimulation (e.g. language courses, creative classes) or more social activities
(such as trips, social gatherings) and events (e.g. art exhibitions at the council
hall). The Council has 17 centenarians within its borders The Council has a higher
proportion of people post retirement age than other councils in the Melbourne
Metropolitan Area.
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problems. The prototype site supported wording and picture changes without
developer intervention; updates were made to the site and included in the
remaining phase 1 interviews. Updates of major findings during phase 2 were
provided continuously to enable addressing these issues for final development
(Figure 1.).
Based on the initial findings a revised high-level prototype was developed. This
included most of the critical and highly prioritised recommendations from the first
two interviews. The third session focused on an updated Website version.
Seven females and five males were taking part in the end-user study. Participants
had an age range from 55 to 80 years. Two of the volunteers were acting on their
own behalf and in the role of carer for their 90+ year old father who had vision
impairment which was considered a common scenario for the Website use.
Several of the participants were in semi-retirement. All the participants were still
174
driving, were living in their own home and were mobile, although one needed
some support and could not walk far.
An interview script (Figure 2) was developed and agreed upon with the Council.
This included a standard introduction to the project, a review and signing the
necessary consent forms. Consent procedures concerned the audio recording of
the interview and an additional request for video recording for two of the
volunteers. The short videos were made with two users of very different physical
and technological capabilities for the development team to have a clear sense of
the range of capabilities and the impact the design had on participants. The audio
transcripts and notes were analysed using content analysis according to Patton
(2002).
In all the sessions participants were encouraged to interact with the website in
ways that were natural to them and explore the site as they saw fit. The guide
with the scenarios was used as a checklist to ensure that all the functions were
covered and for prompting questions about content, visuals and other aspects
when they were not covered by the participants. As with many website
developments there are more user requirements than budget and time to deliver
them straight away. The final design was based on the high impact revisions; high
being defined as based on number of users requesting the same or similar
changes and considering them as important.
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and was used as a prompt for the group discussion. The discussion focused on
the usefulness of the website for their organisations to support their clients. For
these stakeholders the community members they supported were often more
isolated and needed more health and social support from the council and
community groups. The focus group also explored the key intervention points that
the website needed to support as well as usability features.
3 Findings
3.1 End- User Interview Results
3.1.1 Headline and Written Content
The site was originally headlined as “Active Ageing” (Figure 3). Although this
might be a standard term in policy making and academic settings, it was
unfamiliar to the participants. Most participants found active ageing to be a
“marketing” term that they did not feel had relevance for them. This is illustrating
that familiar policy language may still need to be introduced to the community.
The alternative headline line “Add life to your years” was considered a cliché and
a bit patronising by most of the participants.
“Active ageing” was mostly associated with the idea of physical activity, nearly all
participants added mental activity or learning or creative expression only thinking
about it for longer. In the home page description participants found the “Find a
range of activities to keep your body and brain active” clear and concise.
Although, some participants noted that social elements were missing.
Words like 'seniors', 'older adults', 'retirees' or similar were all firmly rejected. Not
surprisingly and in accordance with literature outlined previously anything that
was associated with the idea of being in some way infirm, incapable or needing
support was rejected. The idea of "over 55s", the current name for the portal is
problematic as it emphasises the age rather than capabilities. Several
participants suggested that they would all qualify as “seniors” believing that they
could apply for a senior’s government concession card in the states of Victoria,
however, this only applies to people over 60 years of age. This highlights the
difficulty of naming a group that the site is targeting without the intended
audience, or parts of it, feeling disenfranchised.
The longer description “Active ageing is about helping people realise their
potential for physical, social, and mental well-being and participate in society,
while providing them with adequate protection, security and care when they need
it” was more generally disliked. Participants commented that it was marketing
speak or overly academic” (Figure 3). Several felt that this description mixed up
the concepts of active ageing and independent living. They questioned whether
the idea to “...realise their potential...” as a retired person was important. They
preferred clear, concise language with an emphasis on active and concise
wording such as “meeting people”, “going to places” “fun”, and “enjoyment.”
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Figure 3.
Are they having fun? - Original home page
Much of the detailed written content participants liked in terms the brief
descriptions of the events, news and other items. The feedback focused on
highlighting key details like time, place, contact details. The events had more of
the wording base on enjoyment lacking in the headline page for example “Ageless
grace is a fun, seated, exercise program to uplifting music”. Participants were
able to assess quickly if this was of interest to them.
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Figure 4. Search Results
Although all the participants were of European heritage, they were disparaging of
photos that lacked diversity or showed clichés. For example, one early photo
showed a group of older adults all Anglo- Saxon heritage, all a similar age range
and in couples (Figure 3). Participants pointed to the lack of cultural diversity, the
stereo type of male/female couples and sedate activity that had little relationship
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to active ageing. Participants did not like having a male only and no female only
listing in the main drop down.
This was in part due to the obvious unfairness and that they wanted a principle
of inclusion as they searched, the listing name e.g. “men’s shed” being enough
in to determine gender specific events. Several participants noted that some in
the LGTBIQ community may also feel discriminated against.
The revised prototype included a key word-based search engine that was
universally preferred by the participants. From the second round of testing two
types of search mechanisms emerged. Participants used the search function in
directed and exploratory ways. Directed is a ‘Google style’ key word search that
is used to quickly narrow down a search to a small set of items, e.g. “Cycling
Club.” The second search was described by one participant as, “I don’t know what
I’m looking for, but I’ll know it when I see it”. This style of searching was used to
look for new things and find out what was available. One participant noted that
this was especially important for people moving into a new area and who might
be looking for ways to engage socially and need help to find out what is available
in their community.
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Other important aspects included that the advanced search also had an “apply”
button to activate any selection. Owning to poor positioning of this button most
participants waited for the results to apply automatically and quickly became
frustrated. Similarly, lack of clear navigation to get back to the search start or
home screen had the same result.
Many participants pointed out that capability across the spectrum of active ageing
was more important than age itself. Pointing to 70+ year old people who were
very fit and active compared to some younger people who were not. Another
example included 60 to 90 years olds playing an Australian Stock Market game
online as part of a Probus Club. Demonstrating technical know-how and the ability
to make sophisticated decisions about stock picks, communicate online and
follow stock related news while playing the trading game.
Several of the participants had careers that included work in developing, testing
or maintaining websites, or some other technology. Recruitment was on a
volunteer basis and may have led to a technophile biased sample. However, it
would seem to point to a transition between adults who did not use internet
technologies in their working life and those that did. These participants were very
comfortable using technology and able to point to very specific aspects of the
design including, in one case, the misapplication of certain standards at a screen
level where cursor movement using the tab key was incorrectly applied. This
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being especially important for people who are visually impaired and are more
likely to use tab keys than a mouse.
The idea of key intervention points emerged from a discussion of how the website
could support their activities, shown below (Figure 6).
At each of these points people’s social connections and the ability to maintain
them changes. People would “reflect on their own wellbeing” and wonder “what
they would do”. A second grouping of interventions was driven by their children
(Figure 7), possibly triggered by the same crisis or by a perceived crisis.
This expanded the potential audiences to children and the community groups
represented who might be using the website and supporting resources that the
Council provides.
3.3 Implementation
A final report was drafted after the focus group and final round of interviews. The
final high priority changes were made to the system which went live in August
2018. The websites visitor numbers doubled within the first month and the
website was a finalist for the Municipalities Association of Victoria, Customer
Achievement of the Year award.
181
Figure 7. Key intervention points from children
4 Discussion
4.1 Emerging context
182
The average expected age of death in Australia is 84.6 years for males and 87.3
years for females. A website for over 55s would need to support active ageing for
an average of 32 years. Similar statistics are observed globally. What is
responsible design for an older future look like with such a range of ages,
capabilities and the number of years where an individual is a target of the system?
Lancet (2018) notes that there are increasing calls for ageing to be classified as
a disease with WHO introducing a new category. Biologically there are no agreed
markers or timing for transition to ageing (The Lancet Diabetes & Endocrinology,
2018). People subjective age can be very different to the actual age, often much
lower and its increasingly common to see older adults performing feats that would
have been unthinkable a generation ago.
The image of a frail older adult who needs support and is technologically
incapable is a strong one. By 2020 the internet will have been mainstreamed in
developed countries for 22 years, smart phone available for 14 years and pads
available for 7 years. Adults who will be turning 60 years of age would have spent
a significant proportion of their working life with access to computers, smart
phones and other technologies either in their workplace or at home. The
assumption of technological incompetence for these types of technology will no
longer be reasonable. This was certainly evident from our participants several of
whom had worked in the computer industry for many years including coding,
testing and content management. This target user group does not want to feel
that the design is for an elderly person, rather the design is tailored to meet their
interests and capabilities. Our results are consistent with the move to
understanding older adults as a diverse grouping in both capabilities and
interests.
There were some design elements such as the limited search engine, which
suggested a deficit model in the early design process. However, with other
elements such as the use of the term “Active Ageing”, it was not as immediately
apparent that the participants would have a strong negative reaction. São José,
Timonen, Amado, & Santos (2017) argue that seemingly new positive discourses
such as ‘active ageing’ can pose problems. They suggest new discourses that
‘models’ ageing, becomes a model of old age; and that ‘active ageing’ suggests
older adults have to behave in a certain way (being active) to become the
“solution” to the perceived societal “problem” of ageing and longevity. As
183
previously noted, older adults who do not match this social idea of ageing may
face a hostile reaction; we run the risk of replacing a deficit model of infirmity with
an active ageing one.
For most councils’ websites will remain the dominant technology they use to
interact with their local populations. While a website re-design may seem at first
glance a straightforward process, this project illustrates the impact co-design can
still have to counter act bias towards normative ideas and assumptions about
ageing that would have resulted in a poor adoption of the website when launched.
It also enables other stakeholders around the older person to give input into the
design process, picking up important elements of their use and transition points
for clients.
5 Conclusion
While we speak in this paper of older users, the defining characteristic that drives
the design that was successful by the participants was the one that was appealing
to a wide range of capabilities, interests and ages. The main purpose of the
developed Website is to attract older adults and connect them to suitable
activities, irrespective of their technological capabilities or age. Co-design
enables designers and end-users to bypass stigmatisation by exploring the
values, attitudes, life experiences and ambitions of older people and support
these through design rather than focusing primarily on their physical or cognitive
limitations (see also Edlin-White et al, 2012; Vines et al, 2012).
Co-design then takes a positive stance, in the context of older adults, as being
competent regarding their own needs, a value neutral stance on what those
needs might be and a many pathway stance recognising the variety within a
community. A Living Lab provides a larger mechanism to explore this variety and
the systemic causes of ageism and exclusion in a community. These maybe
184
simple opportunities. However, one participant noted the car parking spaces near
community houses were shorter in their time restrictions than the length of most
of the classes offered. Similarly, making the link between the website, actual
changes in activity uptake and long-term health and happiness are worthy of
further research.
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188
A Case Study of a Living Lab through a Bus
Improvement Committee in the Yeongjong are
of Incheon City
Min-ho Suh*1, Junghyun Park1, Minki Kim1 and Won-Kyun
Joo1
*Corresponding author
1 Korea Institute of Science and Technology Information (KISTI), South Korea
Abstract
The concept of the living lab has been developed as a social problem-solving
tool and recently it is being reexamined as a social problem-solving tool for
disasters and urban problems based on the social contributions of science and
technology. In terms of science and technology, the data age, represented by
the fourth industrial revolution, is emphasized such that the living lab is now
based on the support of data analysis and ICT technology. The purpose of this
study is to examine the planning, operation, and meaning of ICT support by
means of a database analysis of a living lab case of a bus improvement
committee in the Yeongjong area of Incheon, Korea. Based on the data analysis,
it was found that evidence-based rational discussions among citizen members
as well as the civil servants enable the living lab to operate on a more ground-
based basis and facilitate problem solving. By systematizing the data analysis
technology, it is expected that the effects of the living lab will accelerate as city
officials and civic organizations share important information.
189
1 Introduction
Living Labs is a rather new research area and phenomena that introduces new
ways of managing innovation processes (Bergvall-Kareborn et al., 2009). In this
paper, living labs can be considered as a tool that can accelerate the innovation
process (Bergvall-Kareborn and Stahlbrost, 2009) even though living labs have
been interpreted differently such as an environment, approach, etc. in many
cases (Wolfert et al., 2010; Schuurman et al., 2011; Ruijer and Meijer, 2019;
Chroneer et al., 2019).
In recent years, Korea has emphasized the use of living-lab tools in solving the
problems associated with safe living of people using science and technology,
and promoting smart cities. The Ministry of Science and ICT announced in May
of 2018 that the second plan for the national public safety issue would illustrate
the use of living labs as a demonstration tool for related developed technologies
(National Science Advisory Council, 2018). Moreover, with regard to the smart
city plan, the concept of a living lab is also considered to be important (Fourth
Industrial Revolution Commission, 2018). Although the concept and promotion
of living labs have long been in existence, the concept and application of a living
lab is emphasized again in science and technology applied fields, which are
closely related to current civic life.
190
goal of optimizing data bus routes, providing bus demand analyses, simulation-
based feasibility analyses, and route-optimization calculations.
The Yeongjong area is an island that accounts for approximately 10% of bus
traffic demand in Incheon. It is connected to the mainland, and a bridge to the
Incheon International Airport is nearby, as are rural areas. There are many
complaints about the bus routes, where there are various characteristics.
Incheon City has decided to run a living lab with citizens, municipal councilors,
police, city officers, and other interested parties to improve the bus route
operation in the Yeongjong area. In this living lab, KISTI participated in the data
analysis, contributing to the living lab and gaining experience through a pilot
study of the Yeongjong area in developing an overall traffic solution for Incheon
City.
2 Planning
The planning meeting for the Incheon City Living Lab started with lectures on
living labs aimed at sharing definitions and examples of living labs, and forming
a consensus of city officials about the necessity of utilizing the living lab tool for
Incheon City. In the city administration, considering citizen participation is a
major burden for city government officials. Although citizens' complaints about
city officials are important clues to identify and take action to solve administrative
problems, and efforts to initialize civic responsibilities are substantial, direct
contact with citizens requires some courage out of concerns for city officials.
Nevertheless, the effect of civic participation is significant. The use of a living lab
is not only a source of direct idea acquisition but also a global trend, and it has
had a promotional effect on the interactivity of city administrations (as opposed
to one direction of administration). Building a consensus on the need for city
officials in a coherent direction is not an easy task, and strong initiative from top
government officials is also important.
The lecturer for the planning meeting is a specialist who has provided advice on
various living labs. She focused on the success factors of a living lab,
emphasizing that one important factor is social economic organization, which
represents citizens and the participation of chairman-level members of
representative civic groups. Hence, a living lab can be successful with the center
of ordinary citizen volunteers, but should also be able to share conclusions with
professional knowledge. The living lab should be operated with public-interest-
based communication to achieve successful goals. In the end, the living lab
requires participants with good qualities.
On the other hand, the pursuit for real benefits is more important than pursuing
an exhibition of city administration. Fortunately, the main decision-makers
among the city officials ordered an efficient operating system that would make
191
the citizens not only gain publicity but also allow them to make substantial
progress toward this goal. First, it should be emphasized that living labs find and
solve complicated social problems such as those experienced by Incheon City
through the direct use of existing expert networks, ICT technology and citizen
ideas. This was interpreted as emphasizing the efficient operation of a living lab
by strengthening the use of existing expert networks. Second, social problems
should be divided into individual problems and meetings, and living labs should
be operated intensively. In other words, specialists and civil joint committees that
are specially designed for each problem would be effective. Third, it was advised
to utilize big data analysis technology and to utilize the support of KISTI. Empathy
and momentum regarding the direction of this top decision-making group have
become the main directions of the promotion of the Incheon City living lab.
Many other experts have provided advice on the successful start of the Incheon
Living Lab, and below we present several noteworthy examples. There was an
opinion that it is important to find problems inherent in Incheon City itself. In other
words, the idea of solving the problem using citizens' creative solutions was
presented. Recognition and discovery of problems unique to the region marked
a successful start of the living lab. There was also an opinion that emphasized
the role of the private enterprise sector. This is very meaningful advice because
it emphasizes the participation and role of private enterprises from the beginning,
as the final realization is carried out by a private enterprise, regardless of the
hard work and solution development by the public domain. Finally, occasionally
we will face situations in which the opinions of the municipal government and
citizens conflict. When it is necessary to discuss the issue, emphasis is on the
involvement of citizen representatives who have been mentioned before with
regard to the public interest. It was the responsibility of responsible citizens to
ensure that the living lab does not become a tool for individual citizens to pursue
their own interests. These preliminary discussions have helped Incheon City to
plan for the use of the concept of the initial living lab as a customized tool for
Incheon City.
Among the characteristics of Incheon City living labs are the will to utilize science
and technology actively and the emphasis on citizen participation that considers
public interests. There are several distinctive strategies related to these
characteristics. First, they are actively seeking help from big data analysis
solutions. Existing living labs were using technology as a means of realizing the
improvement ideas of ordinary citizens. However, this case emphasizes the use
of scientific technology, especially big data analysis techniques, in helping to find
solutions and to discuss various ideas of citizens. Second, the plan is to utilize
living labs for the purpose of demonstrating data analysis solutions and acquiring
ideas for developing services that utilize them. This emphasizes the intention to
service and systematize the knowledge gained when solving the problem. It
considers the enhancement and diffusion of public technology developed
through living labs. Finally, they will still utilize the existing expert network, which
has already been emphasized in the directional orientation as previously
discussed. Even if citizen ideas are emphasized, the use of existing expert
networks will play a major role.
192
In this section, I explained how Incheon City planned the living lab and how the
living lab was implemented with some directions and strategies. It was
emphasized that this effort differs from existing citizen voluntary small living labs,
and it is thought that this approach can be used as a reference when planning
the promotion of living labs initiated by the public.
3 Methodology
Different living labs are being organized for each problem in Incheon City, and
the field will expand in the future. In particular, the transportation sector was
considered first because traffic issues are very popular with the general public,
and KISTI also considered an area where it wanted to develop data analysis
solutions. In Incheon, traffic jams are an important issue in the Yeongjong area,
and public officials considered an improvement committee that included citizens.
This marked the beginning and most difficult mission of the living lab, i.e., the
participation of the three main actors of civil servants, citizens, and experts, all
of whom are important among the members of a living lab. With such
preparations moderately ready, the project was launched in December of 2018.
The Yeongjong Bus Improvement Committee Living Lab was constructed and
operated due to the rapid increase in the resident population and the expansion
of the Incheon International Airport (the opening of Terminal 2). New large-scale
apartment complexes are being constructed and residents are continuously
demanding improvements. It is planned to continue to operate during the
reorganization of the bus routes in the Yeongjong area. A total of 25 members
composed of city officials, experts, representatives of bus transportation
companies, civic groups, resident representatives, police, and city councilors
comprise this committee. The committee is held in principle once a quarter,
though it is also held whenever necessary. The main roles of the committee are
defined as follows. First, consultations about the coordination of local buses and
public buses in the Yeongjong area are held. Second, they collect opinions from
Incheon International Airport about linking and transit routes. Third, they prepare
an efficient route adjustment plan for the Yeongjong area.
193
4 Results and Discussion
A total of ten route reorganization plans were announced at the second
Yeongjong Bus Improvement Committee held in March of 2019, two of which
were already in operation. Through the committee, city officials explained in
detail the advantages and disadvantages citizens would receive through the
changes in the routes, and they listened to the opinions of citizens. Most of the
cases involved routes that had started to move into the new apartment complex,
with changing of existing routes. In such cases, the main concern of residents
representing the excluded station areas was the possibility of the presence of
alternative routes and the inconvenience caused by the changes. Most resident
representatives were already aware that residents' route change demands with
regard to new, large apartment complexes should be resolved through some
adjustment of the given number of routes and vehicles. However, the resident
representatives had to appeal to the committee as much as possible about the
discomfort of their neighbors that would arise due to such changes.
The traditional communication method between city officials and citizens when
discussing transportation affairs was that the city official explained the changes
to the residents without clearly explaining the benefits and losses related to these
adjustments and attempted to persuade citizens with ambiguous explanations,
such as the total cost of the city bus grant. In addition, it is difficult for citizens to
grasp how much profit is obtained through such adjustments, and it is an
outcome which cannot be obtained with only a slight sacrifice. This fact provides
a good indication of the main performance implications of a data analysis. Gains
and losses pertaining to the change plan are reported in real time or on the basis
of the meeting, indicating that the meeting must be held while the city officials
and the citizen representatives are sharing ideas.
Below is an example of the feasibility study of the Yeongjong area bus route
improvement plan by the city government officials on the basis of a data analysis.
These results were not revealed to citizens in the second living lab directly, but
this incurred a considerable amount of controversy, such as in the development
of the forms, meaning that the public officials and KISTI should induce public
debate such that there are no misunderstandings after much discussion.
For example, as shown in Figure 1, the plan from the city official is to change the
203-bus line in the Yeongjong area to satisfy the bus usage demands of newly
constructed large-scale apartment complexes.
194
Nubdi
: 203,307, 598,304
: 203, 307
203
Nubdi
: 203, 307,
: 203, 307
new
new Apt.
Figure 1: Route change plan example of line No. 203 in Yeongjong area
The important items about the 203-route change plan are the exclusion of the
'Unseo Elem. School' stop and the route to the new apartment complex stop.
Therefore, considering the addition of a new apartment complex stop to such a
change, it is necessary to re-evaluate it. How should one measure and judge the
exclusion effect of the 'Unseo Elem. School'? For this feasibility analysis, the
following analysis is required, and it can be done based on user data through
traffic usage cards.
As shown in Table 1, the Unseo Elementary School (35-270) is bus stop of No.
203, which is the fifth bus stop, and the ride share of No. 203 on this stop is
31.01%. Unseo Elementary School (35-270) does not have a large portion of the
total number of departing passengers at No. 203, and there are many
passengers departing from other lines (No. 598 and No. 304). Particularly,
approximately 48% (453/944 people) of the passengers traveling to the Incheon
International Airport from Unseo Elementary School (35-270) account for 90.96%
of the O-D demand. The remaining part of the O-D demand is covered by No.
203 (17-minute intervals) and No. 307 (36-minute intervals). Therefore, an
alternative means to the Incheon International Airport should be considered as
important
195
Unseo Elem. School
Line 203 Excluded Stop
(35-270, to airport)
Ride Ranking
Ride Sharing of this
of this stop on
5th (944) line on this stop (%) 31.01
this line
Taking off
Taking off Sharing of
Ranking of
this line on this stop
this stop 22th (141) 24.06
(%)
on this line
Top 3 arriving
Incheon Airport
stop from Unseo Station Lotte Mart
T2
this stop
O-D 453 259 136
This line
dependency
of this
O-D (%)
KISTI reported the results of the above analysis pertaining to ten route change
plans announced by the second Yeongjong Bus Improvement Committee Living
Lab, and the city officials agreed with the results of the data analysis and hope
to refer to it. However, it is emphasized that the final route decision should take
into consideration not only the data analysis results but also numerous practical
considerations. However, the results of the feasibility study based on the data
analysis are important criteria because they can be the basis of one objective
discussion, showing that data that can support a living lab and demonstrating a
type of relevant ICT support
196
Unseo Elem. School
Line 203 Excluded Stop
(35-282, To Skycity)
Ride Ranking
Ride Sharing of this
of this stop on 24th(142) 28.57
line on this stop (%)
this line
Taking off
Taking off Sharing of
Ranking of this
this line on this stop
stop 5th(707) 36.44
(%)
on this line
Top 3 departing
Incheon Ariport T2 Unseo Station KT airport branch
stop to this stop
O-D 228 170 123
This line
dependency of
this O-
D (%)
In this case study, KISTI supported the Incheon city government's data analysis-
based route improvement review and then decided to develop a traffic living lab
into a citizen-led idea discussion method. This study is ongoing, and it is likely to
take a more developed direction through cooperation with citizens and city
officials in the future. As a short-term goal, the third (scheduled to be held in June
of 2019) committee plans to announce the improved route plan by Incheon City,
with urging by KISTI to refer to the data analysis results actively. In addition, a
conference meeting will be held during the second half of 2019 to encourage
citizen-led improvement ideas to be discussed in the living lab. At the same time,
ICT support will be provided for real-time analysis so that residents can confirm
the effects of the route improvement during the meeting.
5 Conclusions
This study deals with the contributions of science and technology in solving a
national life safety problem in Korea, mainly the application of data-based
technology. Particularly in the case of transportation living labs, the significance
of data-based technologies, which can promote living labs, the process of
persuading stakeholders, and the methodological directions of those data-based
technologies, can facilitate the efforts of living lab operations to share knowledge.
Discussions on improvements based on clear facts during social problem-solving
discussions are very important, and in this case, it can be said that science
technology, especially data analysis technology, supports these efforts. This is
meaningful because it is a clear example of the possibility of leading a data-
foundation- based administration and citizen debates based on data when
attempting to solve social problems. In addition, it is important to reaffirm that the
support of civic-oriented living labs is important, but the participation of social
organizations, civil servants, the police, and municipal councillors is also crucial.
The public use of public administration data and the development of analytical
197
technology that fills the gap between data and citizens can lead to the
development of living labs in the data era. In this sense, in the future it can be
expected that these discussions will be more active regarding the environment,
where researchers are expected to use data actively to understand each other
Acknowledgements
This research was supported by Ministry of Science and ICT, Republic of Korea
(Project No. K-19- L05-C01-S01). Also, we would like to thank Incheon City for
local data support and practical opinions.
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198
199
Adapting the Urban Living Lab approach to
marginal contexts and urban regeneration: the
case of Mapping San Siro Lab
Francesca Cognetti1 and Elena Maranghi1
Abstract
The aim of the following paper is to offer a reflection on the role and the
characteristics that an Urban Living Lab could assume in processes of urban
regeneration of marginal and deprived contexts of contemporary cities. The
paper analyses Mapping San Siro case study: an on-going University-promoted
Lab, opened in 2013 in one of the biggest Milanese public housing
neighbourhoods (Milan, Italy). After briefly introducing the potential of Urban
Living Labs in urban regeneration, the authors will contextualize the case study
within the approach, highlighting the most significant points of contact. To
conclude, they will open up the reflection on critical points to be considered when
orienting an Urban Living Lab to the local development of a marginal context.
Keywords: Living Lab, Transportation, ICT Tools, Big data, GIS, Decision-
making
** Although the paper is the result of a collective work of the two authors, paragraphs 1, 2 and 5
should be attributed to Elena Maranghi; paragraphs 3 and 4 to Francesca Cognetti.
200
1 Introduction
In the last decades, in the Italian context, the topic of urban regeneration and
local development of marginal and peripheral areas has expanded its boundaries
and meanings, becoming a more and more complex arena, characterized by the
presence of very diverse actors. Increasing importance was especially gained by
citizens and local organizations, considered able to interpret and bring out local
resources and competencies, essential to develop successful interventions,
especially in an era of scarce availability of funds.
201
Indeed, as several authors have pointed out so far (Hakkarainen & Hyysalo,
2013; Concilio & De Bonis, 2012; Franz, 2015; Ståhlbröst et al., 2018), even if
considered to be valuable tools in developing smart and innovation strategies in
the urban context, the academic debate on ULLs in urban studies still remains
underdeveloped and unclear, especially when coming to a more socially-centred
orientation of this approach (Franz, ibid.). Moreover, so far ULLs have rarely
addressed deprived and marginalized contexts and superdiverse (Vertovec,
2007) communities, characterized by severe conditions of social, cultural and
economic exclusion.
7
Financed through the JPI URBAN EUROPE CALL 2016 - ERA NET COFUND SMART URBAN FUTURE the
SoHoLab Project (2017 – 2020) involves three Universities: Vrije Universiteit Brussel (international
coordinator), DAStU – Politecnico of Milan and AHTTEP – AUSSER – École Nationale Supérieure
d’Architecture Paris La Villette. The project also includes non-academic partners at national levels. More
information available on the website: www.soholab.org.
8
The approach is developed, tested and refined on the basis of a retrospective evaluation of existing
projects in Paris, of action research in an ongoing LivingLab experience in Milan and a new one in Brussels.
9
From project proposal
10
Located in the North-West part of the city, not far from the city centre, San Siro is composed of about 6.000
housing units and with a population of about 10.000 inhabitants, the neighbourhood is characterized by the
presence of fragile populations and by strong socio-spatial inequalities and intercultural/intergenerational
conflicts (around 50% of the population are immigrants, with about 85 nationalities represented). Despite
being also characterized by the presence of diverse and strongly committed local actors (associations,
cooperatives, groups of inhabitants), San Siro has always been heavily stigmatized in public discourses with
the effect of worsening its exclusion from urban dynamics. More information on the website
www.sansirostories.com (developed by Master in Journalism of Università Cattolica of Milan together with
Mapping San Siro) and on www.mappingsansiro.polimi.it.
202
to the involvement of local actors, the workshop was particularly successful and
a group of researchers decided to continue to work in the neighbourhood. In
2014, MSS obtained from Aler – the Regional Agency for Public Housing of the
Lombardy Region, which owns and manages the housing stock – the possibility
to re-open a vacant shop in the neighbourhood, located on the street level, which
became the headquarter of the group.
It was the beginning of a new phase: inhabiting a space and becoming a locally
rooted actor, on the one hand developing research and teaching activities on
three main topics – home and dwelling conditions; courtyards and public spaces,
non-residential vacant spaces – and, on the other hand, trying to tackle the urgent
issue of promoting participated local change, in a neighbourhood characterized
by abandonment, distrust and inertia. We have defined our presence on the field
as situating (Cognetti & Castelnuovo, 2019): building significant relationships with
the context and gaining an internal perspective to the neighbourhood through a
long and slow rooting process. An aspect which profoundly shapes the other two
dimensions of our practice: inquiry (embedded research) and acting (promoting
participated change).
(1) The centrality of the co-research phase for co-learning and co-design
(inquiry): as broadly known, LLs are based on a co-creation approach that directly
involves the so-called users. To our experience, when coping with marginalized
and fragile contexts, particular attention should be paid to make the phase of co-
research as inclusive as possible: identifying and highlight a shared and co-
constructed vision of problems and resources, especially by significantly linking
scientific knowledge with common knowledge (Dewey, 1938), produced by the
so-called everyday-makers (Bang & Soresen, 1999) as to say dwellers and local
organizations. Co-research is here intended as a mutual learning process (co-
learning) which constantly shapes the phase of co-design. It is particularly
relevant because it allows local actors to mutually acknowledge themselves a
competence and a voice on issues concerning the neighbourhood and its
possible transformation, empowering their ability to act 11. As MSS, we have
practiced this aspect in particular through the development and coordination of
the local network of formal and informal organizations, called Sansheroes (see
Maranghi, 2019), which became able to produce a shared vision on the
11 We refer here to the concepts of “right to research”, proposed by Appadurai in 2006, and of the one
of knowledge as a “condition for development”, Freire, 1970.
203
neighbourhood and a platform of planning, elements that reinforced their capacity
to interact with institutions.
5 Provisional conclusions
To conclude, we would like to share some open issues that we consider to be
able to influence the “success” of so-called Living Labs in marginalized contexts.
Elements that challenge, on the one hand, the competencies that we should
develop as researchers and practitioners involved in the process, on the other
hand, the possibility to activate practices able to produce a durable and scalable
change in terms of local development/regeneration.
(1) Situating: spatiality and time matter. We have defined situating as the practice
of conducting embedded research through the opening of a space in the field
(specifying, somehow, the concept of geographical embeddedness of ULLs,
Voytenko et al., 2016). The physical space could be considered the core of our
activity since it helps to practice contingency (Karvonen & Van Heur, 2014): a
constant process of co-learning – related to the “here and now” – grounded in
facts, relationships and situations directly experienced and shared with the
research field. We argue that when setting up a ULL in a marginal context opening
a physical space matters: “being local” helps to build trust and reliability – both
towards the institutional level and the local level – and it opens up access to
different forms of knowledge (local one, institutional one, scientific one, etc.), key
elements for urban regeneration. We recognize, however, that such a rooting
process is profoundly demanding in terms of time and possibility to engage in a
deep relationship with the context (Kondo, 2012).
(2) Potentiality and limits of a local scale. To intend the ULL as an incremental
object, questions how not to be “trapped” not only on the local scale but in very
minute issues (referring to San Siro, for instance, the transformation of public
space in a neighbourhood where housing is the most urgent matter). Besides, it
more broadly questions the ULL approach, tackling the matter of how to create a
durable and significant change, even if starting from a very local dimension
204
(Steen & van Bueren, ibid.). In this sense, we are exploring the possibility to
intend a ULL in marginal contexts precisely as a device to engage different actors
– especially the ones usually perceived as distant from the local level – through
the development of pilot projects, constantly giving them the chance to
experiment new configurations of urban regeneration governance (co-producing
knowledge, working together, etc.)
References
Appadurai, A. (2006). The right to research. Globalisation, Societies and
Education, 4(2), 167- 177.
Bang H.P., E. Sørensen E. (1999). Everyday Maker: A New Challenge to
Democratic Governance. Administrative Theory & Praxis, 21 (3), 325-341.
Castelnuovo I., Cognetti F. (2019). Mapping San Siro Lab: experimenting
grounded, interactive and mutual learning for inclusive cities. Transactions
of the Associations of European Schools of Planning, 3, 37-54.
Chronéer, D., Ståhlbröst, A., Habibipour, A. (2018). Towards a unified definition
of Urban Living Labs. Presented at the ISPIM Innovation Conference –
Innovation, The Name of The Game, Stockholm, Sweden on 17-20 June
2018, International Society for Professional Innovation Management
(ISPIM).
Cognetti F., Padovani L. (2017). New meanings for public housing through the
co-production of knowledge. Policies for everyday life in marginal
neighbourhoods. In: Bargelli E., Heitkamp T. (Eds.), New developments in
Southern European housing. Pisa: Pisa University Press.
Concilio, G., De Bonis, L. (2012). Smart Cities & planning in a Living Lab
perspective. In: Campagna M., De Montis A., Isola. F., Lai S., Pira C.,
Zoppi C. (Eds.), Planning Support Tools: Policy Analysis, Implementation
and Evaluation, Proceedings of the VII Int.l Conf. on Informatics and Urban
and Regional Planning INPUT 2012. Milan: Franco Angeli.
Concilio G. (2016). Urban Living Labs: opportunities in and for planning. In:
Concilio G., Rizzo
F. (Eds.), Human Smart Cities Rethinking the Interplay between Design and
Planning. Berlin: Springer.
Dewey, J. (1938). Experience and Education. New York: Macmillan.
Franz, Y. (2015). Designing social living labs in urban research. info, 17 (4), 53-
66. Freire, P. (1970). Pedagogy of the Oppressed. NewYork: Herder &
Herder.
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Hakkarainen, L., & Hyysalo, S. 2013. How Do We Keep the Living Laboratory
Alive? Learning and Conflicts in Living Lab Collaboration. Technology
Innovation Management Review, 3(12): 16–22.
Karvonen, A., & Heur, B. (2014). Introduction. International Journal of Urban &
Regional Research, 38, 379-392.
Kondo, M.C. (2012). An ethic of love for planning. In: Porter L., Sandercock L. ,
Umemoto K., Bates L. K., Zapata M.A. , Kondo M.C. , Zitcer A., Lake R.W.,
Fonza A., Sletto B. , Erfan A. & Sandercock L. (2012). What's love got to
do with it? Illuminations on loving attachment in planning. Planning Theory
& Practice, 13 (4), 593-627.
Maranghi, E. (2019). Networking collective knowledge to foster change. The case
of Sansheroes network (San Siro, Milan). Presented at the Annual
Conference of the Associations of European Schools of Planning –
Planning for transition, Venice, Italy on 9 -13 July 2019.
Naumann, S., Davis, M., Moore, M., & McCormick, K. (2018). Utilizing Urban
Living Laboratories for Social Innovation. In: Elmqvist R., Bai X.,
Frantzeskaki N., Griffith C., Maddox D., McPhearson T., et al. (Eds.),
Urban Planet: Knowledge towards Sustainable Cities. Cambridge:
Cambridge University Press.
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Steen, K., & van Bueren, E. (2017). The Defining Characteristics of Urban Living
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206
207
Intelligent Living Lab: Supporting data-centric
decision-making using ICT tools
Minki Kim*1, Junghyun Park1, Min-ho Suh1 and Won-Kyun
Joo1
*Corresponding author
1 Korea Institute of Science and Technology Information (KISTI), South Korea
Abstract
Many studies have reported a combination of information and communications
technology (ICT) tools to support scientific analyses of living lab concepts which
intend to solve various urban problems, such as urban traffic problems. Similarly,
in this study, the results of a big data analysis focusing on traffic were visualized
in a way that can be easily understood by citizens who lack specific domain
knowledge. The goal was to improve a bus route, which is a typical public
transport facility in a city. In this paper, we introduce the case study of an
intelligent living lab that utilizes visualization ICT tools based on big data related
to traffic.
Keywords: Living Lab, Transportation, ICT Tools, Big data, GIS, Decision-
making
208
1 Introduction
The living lab is a research concept which operates based on public-private
collaborations as a user- centred open-innovation ecosystem (Pallot, Trousse,
Senach, & Scapin, 2010). A living lab is literally defined in various ways, such as
a ‘living laboratory’ or ‘laboratory of daily life’, a ‘laboratory in our town’, and an
‘innovation space with user participation’ (Tang & Hämäläinen, 2012). A living
lab, unlike a common ‘laboratory’ and existing ‘test bed’ businesses, is a system
in which users voluntarily participate and study technological innovations.
Moreover, recently, the meaning of a living lab has been expanded and now can
refer to a concept that enhances governance and sustainability. In addition, living
labs are being used as experimental spaces to shift to a ‘sustainable social and
technological system’. This trend is particularly evident in ICT. In Korea, we see
that ICT tools as a medium of user participation and participation contribute to
lowering entry barriers and creating performance outcomes in various studies
(Seong & Park, 2015). In overseas cases, much early experience was gained in
the European Network of Living Labs (ENoLL), a platform established in 2006 for
ICT-based innovations (ENoLL, 2014). In addition, research has reported the use
of a living lab as a collaborative tool for integrated development with ICT tools to
develop the agriculture industry (Wolfert, Verdouw, Verloop, & Beulens, 2010).
As mentioned above, compared to overseas cases where living labs have been
actively used, Korea has more recently become aware of the importance of
citizen-led living labs.
2 Related Work
Living labs are attracting attention as a new type of approach for problems that
require long-term, effective, sustainable innovations by involving users instead of
restricting users and designing their surroundings. This is possible because living
209
labs are suitable for implementing new methods of user- centred research to
promote sustainable lifestyles and product innovation (Liedtke, Jolanta Welfens,
Rohn, & Nordmann, 2012). As a result, in order to ensure policy sustainability for
various issues in the future, the utilization of living labs is expected to become
more widespread.
In Incheon city, which is expected to overhaul the bus route in 2020, we present
here a case study of a living lab called ‘Bus Route Improvement Committee of
the Yeongjong-do Area’, which is one of various efforts to improve public
transportation routes, a popular topic at present. We are interested in improving
public transportation in Incheon because this city is the third-largest city in Korea,
with a mainly metropolitan population, and because Incheon City has
experienced numerous fiscal deficits since the introduction of the semi-public bus
system in 2009. In the Yeongjong-do area, Incheon International Airport, which
opened a second passenger terminal on January 18, 2018, is located, and many
new apartments have been built according to new city policies with titled such as
‘Yeongjong International City’. As a result, traffic levels in the Yeongjong-do area
210
are expected to increase steadily. Although Yeongjong-do is an island, users of
public transportation can enter Yeongjong-do through only two major bridges (the
Yeongjong Bridge and the Incheon Bridge) which connect the inland to Incheon
City. Related to the various characteristics described above, in Yeongjong-do,
public transportation-related complaints are relatively frequent relative to the rest
of Incheon City. Meanwhile, Incheon City paid 59.5 billion won in 2016 and 106.2
billion won in 2018 after it started to use a semi- public bus system in 2009. As a
result of the increase in subway users, the proportion of bus users was 49.3% in
2016 compared with 43.3% in 2018, and the share of buses out of all public
transportation is steadily decreasing. In general, adjusting transit intervals and
routes to increase citizens’ convenience increases the overall cost of transit
operations. In this study, we utilize a living lab that integrates ICT tools to
undertake bus route optimization in order to improve the convenience of public
transportation and the efficiency of bus routes, considering a trade-off
relationship.
In addition, research is underway in the agency to carry out the bus route
reorganization work and to understand the functions desired by city government
officials and policymakers through interviews and then to implement them on the
web. The web system currently being implemented includes all of the basic
functions of public transportation research, such as an economic analysis
according to changes in departure times, calculations of the bend radius of each
bus route, as well as user-customized functions obtained through interviews with
city government officials in Incheon City. In the future, we believe that this traffic
data analysis based on the web will become the basis for constructing a real- time
public transport control system (Amini, Gerostathopoulos, & Prehofer, 2017).
211
the Eb Card traffic card data is that Eb Card provides detailed information about
each transfer.
Table 1: Data from the Smart Card Automated Fare Collection Systems
Therefore, as shown in Table 1, the file size is large despite the small number of
records. Essentially, the contents to be introduced later in this paper are based
on traffic card demand data as introduced in the current section.
As a result of analysing the traffic card data obtained from Incheon City, it was
found that 99% of users of Incheon Metropolitan City bus users use the
transportation card as opposed to paying cash. In addition, the dropout rate of
the endpoint information of traffic card data was 1~2% of the total data. This is in
contrast to the results of studies in which most AFC systems only record boarding
information (Li, Sun, Jing, & Yang, 2018). Incheon city's traffic card data is better
than Seoul’s traffic card data because Seoul has a single fare system for bus use
only, while Incheon Metropolitan City has a metropolitan unity fare system that
uses distance-proportional rates, as shown in the list below:
● Higher-grade bus: Basic charge within 10km, additional 100 won at every
5km for 10~40km, additional 100 won charged after 40km
● M bus (wide-area express bus): Basic charge within 30km, additional 100
won at every 5km for 30~60km, additional 100 won after 60km
● Subway: Basic charge for 10km, additional 100 won at every 5 km for
10~50km, additional 100 won at every 8km after 50km
212
first a set of a boarding stops and a set of departing stations are obtained; when
the number of passengers for each boarding and departure stop pair is combined,
the above-mentioned ODM is generated. Modeling and analysis with a traffic
network based on a geographic information system (GIS), as described in Section
4.3 based on the ODM built here, can also be performed.
Destionation
A B C D E F G H I J K
A
B
C
D
E
F
G
H
I
Origin
J
K
Another important factor when attempting to measure the demand for public
transportation is the level of peak-hour customer demand. It becomes possible to
adjust the allocation of vehicles according to the level of demand for buses when
dealing with different time zones and to grasp the current state of a route to judge
the efficiency of bus route management. Based on this information, citizens’
convenience can be improved by reducing the number of buses on routes with
relatively few passengers at peak times and by placing more buses on routes
with a large number of passengers at such times. In order to make these analyses
possible, in this research, we present the number of passengers according to the
travel time for each route in Figure 2. In this visualization, the 23 routes passing
through Yeongjong-do, Incheon City are expressed in different colors. As a result,
it is possible to understand the peak hours of routes, such as when people go to
work and when they return home, and the number
213
Figure 2: Number of passengers on each Figure 3: Comparison of usage rates for
route by time frame each route
of passengers according to the time of each route. This also enables a proper
efficiency analysis of the overall bus operation. Further, as shown in Figure 3,
one can intuitively confirm the share of each route by confirming the utilization
rate in each case, as expressed here by a pie chart. Hence, based on the
information of stops along each route, we determine the number of passengers
on the buses by time zone through passenger information, specifically who
boarded and departed the buses at each stop. This visualization analysis to
determine basic public transport levels represents how a living lab can improve
bus routes in areas when civil servants and those living in the area work together.
214
This can be used to support data-centric scientific decision-making for citizens
who participated in a living lab. Through these ICT tools, we were able to confirm
the claims based on the experience of civil servants and citizens with actual data,
which was used as a tool to verify the validity and usefulness to meet all
concerned parties’ needs. We will deal with the results of using the materials
created here in the living lab in Section 5. Finally, readers reading this article can
also review the traffic demand data configured as shown in Figure 4 through a
dashboard provided through links provided here. The dashboard presented here
is identical to that used by the living lab discussed in this study. Figure 4 shows
the tableau online dashboard as an integrated representation of Figures 1 to 3
described in the above sections. The graphs on the dashboard were designed
with reference to the graphs of web pages provided by Incheon city to the citizens.
In addition, it was customized to visually check the lack of bus data provided by
Incheon city. This Tableau dashboard is designed to be used as reference
material for numerical presentations based on current data on the opinions of
living lab participants. For this purpose, it was designed to be as intuitive as
possible for non-experts to utilize, and experts participated in the actual living labs
to support the use of ICT tools and to explain current situation based on actual
data. This dashboard was used to support the decision making through the
confirmation of facts about the opinions and the status of the opinions after the
experts had heard the opinions of the living lab participants. The dashboard,
which can be checked via the web, supports faceted searches and interactions
with each route and bus stop. These different ICT tools as described here were
leveraged to help make data-centric decisions in the living lab to improve bus
routes.
In order to analyze the optimal route of public transportation, the network of the
target area (transportation network) is required. The transportation network is
constructed using the navigation network and national standard data based on
GIS. The design of the transportation network must be extendable to reflect the
flows of various modes of transportation, such as taxis, buses, and trains. The
traffic network of Incheon is divided into a road network and a public transport
network considering the characteristics of both, and it is composed of nodes and
links. In the road network, a node represents a major intersection point, and a link
represents a unique road between nodes.
215
Figure 5: Smart-GIS of web portals at Incheon Metropolitan City
In the public transport network, a node represents transport between nodes that
link the main station (bus stop or other stop or station). In order for network
composed of nodes and links to represent real-world networks, links and nodes
must have certain attributes necessary for this analysis. For a road network, for
example, a node indicates an intersection or an end of a road. A link must also
include information about the costs associated with the use of the road (Chae,
2011). Different types of cost information can exist, such as the travel time on the
road and travel distances depending on the application.
216
Bus stop (b) Link & node
In this study, a new bus network based on the Incheon traffic network is devised
to support GIS for the optimal reorganization of the bus routes in the Yeongjong-
do area. The bus network was established for all bus routes entering Yeongjong-
do using information about bus stops, intersections, and links in the
shapefile(.shp) format provided by Incheon in 2018 (Incheon Metropolitan City,
2011). The bus network consisted of 5402 bus stops, 3093 nodes, and 7774 links,
with a total of 24 bus routes (Figure 7). Bus routes include a range of information,
including station information (station ID), route information (route ID), operation
schedules (timetables), average running speeds (km/hour), and other data. Using
correlations between data points and a network algorithm which determined
shortest paths, optimal bus routes were created. Figure 8 shows the 23 bus
217
routes (Bus routes number: 1, 2, 2-1, 3, 4, 111, 117, 202, 203, 204, 222, 223,
302, 303, 304, 306, 307, 308, 320, 303-1, 310, 330, 598) entering Yeongjong-do
for bus network analysis. An analysis of the transportation network shows that
the bus route network to Yeongjong-do is reasonably operated, but problems
exist on some routes.
218
Figure 9: Five longest bus routes to Incheon International Airport Terminal 2
219
Figure 10: OD cost analysis using a network analysis based on ArcGIS pro
A combination of the ODM constructed in Section 4.2 and the Yeongjong-do bus
routes were used to analyze the curvature experienced on a per-user basis. In
order to calculate the degree of curvature, a network analysis was conducted
using the origin-destination cost matrix provided by ArcGIS (Figure 10). Figure
11 shows the curvature OD dissolution and curvature distribution calculated by
the network analysis. The average degree of curvature was 1.17 for 14 days, and
most users were not greatly inconvenienced when traveling to Yeongjong-do
using the current bus route. However, on some routes, users may be
inconvenienced with the curvature 2.0 or more. For these routes, it is necessary
to reflect user-based policies such as the addition of new routes to reflect
passenger numbers and changes of bus stop locations based on population
densities.
6 Conclusions
Here, we introduce the concept of the living lab, introduce a living lab which used
ICT tools, present an overview of ICT tools based on traffic data, and describe a
case study conducted by an intelligent living lab. While concluding the paper, we
will also discuss the lessons learned through the actually implemented intelligent
living lab and then introduce future research plans.
First, while carrying out this research, we confirmed that it is a desirable policy
direction to introduce the living lab concept for sustainable policy setting and
troubleshooting. In particular, while investigating various research cases related
to living labs, we were able to confirm that introducing this type of living lab
concept to solve various social problems is a worldwide trend. Similarly, we
identified various research cases that combine ICT tools to support data-centric
decision-making for the general public when they participate in living labs. This
shows that the living lab concept will evolve intelligently. For the bus route
reorganization carried out here, the case of an actual living lab with ICT tools
220
based on traffic-related big data to support scientific decision-making was
explained.
Among the four major urban problems (traffic, flooding, earthquakes, and fine
dust) for which our research team is currently constructing solutions, the most
important issue is fine dust. However, in order to carry out research successfully
on public transport, used by many citizens from the past to the present and the
future, our research team put in a great effort. Furthermore, for Incheon City, the
focal point of this research, cooperation between businesses and our research
team is also succeeding, and we are planning to reorganization bus routes
completely in 2020. Given this situation, the living lab is operated to determine
the optimum points of improvement in the trade-off between convenience for
users and the efficiency of bus operations. The coordination of existing bus routes
has mostly been determined by complaints from citizens who use the buses and
from urban planning events. As a result of rule-of-thumb management, Incheon
City has been increasing the size of the budget, nearly in a snowball manner,
since the introduction of the semi-public bus system. This is done to support the
living lab to improve bus routes, to support traffic-related big data-based ICT
tools, and to provide objectivity to assertions and immediately consider citizen
claims stemming from the data gathered to the greatest extent possible. In
addition, by helping citizens access the web anytime and using big data
visualization ICT tools, this effort is helping citizens given the scientific analysis
conducted to improve their bus routes. While carrying out this research, we were
able to confirm the good aspects of using ICT tools, but we also found that some
items cannot be confirmed using data alone. For example, in the case of Incheon
City, some private buses are operated, but their routes show various utilization
rates, and the rates and times of operation are paradoxical when attempting to
reduce the deficit through route adjustments to reduce traffic and the number of
operating buses. Because the analysis used only data from a fixed period
provided periodically, the seasonality analysis was insufficient. Solving these
problems is limited in that they require much time from the actual traffic data
collection stage. Therefore, using data pipeline tools such as ‘OpenAPI’ to
automate the processes of data collection, processing, and analysis we allow us
to save time when addressing the above items. Based on previous research, the
methodology presented in this paper will be utilized for the total reorganization of
bus routes in Incheon in 2020 and will be expanded further to research on other
forms of public transport, such as subway including buses.
221
Figure 11: OD flow maps (upper panel) and distribution of curvature (lower panel) to
Yeongjong-do
222
including the traffic problems discussed here, are problems that occur not only in
Korea but also in the cities of other countries. Accordingly, the goal of the
research that our research team ultimately pursues is for our research to be used
in many different cities all around the world.
Acknowledgements
This research was supported by Ministry of Science and ICT, Republic of Korea
(Project No. K-19- L05-C01-S01). Research is being conducted to solve various
urban problems such as traffic problems through cooperation between Incheon
City and our institute. We would like to thank the local government for their help
giving much assistance for the research on the data-centric solution of social
problems.
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225
Open Innovation Camp (Oic) – A Tool for Solving
Complex Problems Rapidly
Teemu Santonen1*, Julia Nevmerzhitskaya1, Aletta Purola1,
and Harri Haapaniemi1
* Corresponding author
1 Laurea University of Applied Sciences, Finland
Abstract
This paper proposes Open Innovation Camp (OIC) concept as a novel
methodological solution for overcoming the constraints on upscaling Living Lab
experiments. OIC is co-creation sprint type of multi-day event grounded on an
open innovation 2.0 principles where a group of carefully selected stakeholders
having diverse but complimentary expertise creates a common understanding of
(a complex societal) challenge and work together to develop in a co-creative
manner user centred concepts and solutions to pre-defined challenges in a set
timeframe. Based on the experience from the OIC implementation it is suggested
that OIC can be an effective tool for overcoming 1) lack of time and financial
resources, 2) unbalanced stakeholder representation, 3) silo effect in co-creation
activities problems. Based on the feedback analysis of 47 OIC participants, it is
suggested that OIC provides the most value, when implemented in the very
beginning of a project. How OIC can help to overcome multi-stakeholder
engagement constrains in Living Lab setting is discussed.
Keywords: innovation camp, open innovation 2.0, design sprint, service design,
design thinking, complex problem, co-creation, quadruple helix
226
1 Introduction
Solving complex problems (Murthy, 2000) – also known as ill structured problems
(Simon, 1973) or wicked problems (Navarro et al. 2008) – requires socio-
technological environments that bring together people with different,
complementary, and often controversial knowledge and skills. Diversity can be
associated to any attribute to indicate that another thing, person, group,
organization, network or ecosystem is different (adapted from Williams and
O’Reilly, 1998). In an innovation process, a novel thinking outside the box can be
boosted when diverse people having complimentary skills and knowledge follows
open innovation principles (Chesbrough, 2006). However, the participant
diversity can also reduce innovation performance due too high level of task
conflicts (also known as cognitive conflicts), which can be defined as perceived
disagreement among group members relating their opinions and ideas (Simons
and Peterson, 2000). In worst case scenario task conflicts are causing
relationship conflicts, (or emotional conflicts), between the group members and
leading to negative impact on group satisfaction, commitment and decision
quality. Thus, effective facilitation and management of the development and
innovation efforts is among the key challenges of any open innovation activity
which is grounded on a multi-stakeholder collaboration including Living Lab
approach.
Service design (SD) (Zomerdijk & Voss 2010) and design thinking (Brown, 2008)
have become a central framework to co-create novel solutions. It is about
planning, developing and innovating product, services and concepts through
specific iterative development processes while utilizing various methods,
techniques and tools. The main purpose of SD is to create a customer-centric
experience that meets the needs and demands of the end-customers but also
fulfils the business objectives. It is argued that through a SD approach, diverse
teams can collaboratively identify needs, ideas, experiences, opportunities and
generate fast prototypes to be tested by the real users and customers. SD helps
to innovate (create new) or improve (existing) services to make them more useful,
usable, desirable for customers and efficient as well as effective for the
organization.
227
1) Justify the practical relevance of the proposed problem (i.e. the
challenge of solving complex problems in section 1),
2) Present the theoretical connection (i.e. open innovation 2.0,
management of participant diversity and design sprint type of
approaches justified in section 2),
3) Construct the solution (i.e. OIC-concept description as presented in
section 3),
4) Demonstrate that the suggested solution is working (i.e. real-life
implementation of the OIC and collecting feedback from OIC
participants) and
5) Present the research contribution including applicability of the solution
(i.e. discussion and conclusions of this study as presented in the
section 5).
228
Figure 1: Diversity management model (Santonen, 2016)
Cultural diversity is one of the major challenges in the 21st century, which have
a direct impact on the innovation acceptance. In the suggested diversity
management model, cultural diversity reference is two folded. Cultural diversity
refers to a need to recruit participants from different countries in which the market
conditions and code of conduct are differing. Organizational diversity is linked to
Quadruple Helix model, which is the foundation of the OI2 approach as suggested
by Curley & Salmelin (2013). User-driven diversity highlights the need to
understand different kind of end-users, who are expected to use the co-created
solutions. Personas derived from service design methodology (Zomerdijk & Voss
2010) are archetypes of actual users and can be successfully used to verify user-
driven diversity. Cross-functional diversity is related to an idea of a cross-
functional team in which is a group of people with different functional expertise
are working toward a common goal (Kahn 1996). Basically, this referrer to making
sure that OIC includes persons having different job descriptions such as R&D,
marketing or management. Finally, disciplinarity diversity and cross-industry
diversity are referring to involving participants from different scientific disciplines
or industries.
229
Methodologically OIC concept belongs to a family of several time-constrained
agile development exercises such as hackathon, design sprint, service jam,
innovation camp, solution camp and entrepreneurship camp. The definitions of
the above terms vary, but typically these approaches can be characterized by
following attributes (Halvari et. al 2019): 1) short time-bounded event, 2) intense
collaboration, 3) competition, 4) collocation, 5) offline: people meet locally, 6)
ideation, experimentation and creativity, 7) teams, 8) pitching/presenting and 9)
recognition. Hackathons are team-based coding or product development
marathons, which originates from the 1960s, but became popular soon after the
turn of the millennium (Halvari et. al 2019). Scientific Hackathons can be used for
deep data analysis as an agile interdisciplinary collaboration between
organizations and researchers (Ghouila, 2018). Hackathons can also be
competitive rather than collaborative events (Richterich, 2017). Design sprints
are co-creation events focusing on testing prototypes. Probably the most popular
Design sprint approach is the five-day model which is inherited from the Google
(Knapp et. al. 2016) and includes idea, build, and launch and learn stages.
Service jams are defined as a type of short-term innovation communities (Römer
et al, 2011), which usually last 48 to 72 hours and bring together thousands of
experts and interested people globally in order to openly work on predefined
challenges, problems, or topics. Most known format today is the Global Service
Jam (GSJ, 2018), which is a volunteer community of service design experts.
Innovation Camps can take different forms. For example, the Aalto Camp for
Societal Innovation (ACSI) is addressing societal challenges via open-ended
challenges while relying on self-organising working approach (Rissola et al,
2018). Innovation camps (also known as solution camps or entrepreneurship
camps) can also be used for educational purposes (Bager 2011). In this type of
an event students with other stakeholders are co-creating solutions for innovation
challenges while learning team building, creativity and innovation skills.
As a result, it is argued that OIC type of events can take many forms depending
on the thematic focus of the event. Based on the above theoretical foundation
following definition for Open Innovation Camp (OIC) is proposed for purpose of
this study:
“Open Innovation Camp (OIC) is co-creation sprint type of multi-day event
grounded on an open innovation 2.0 principles where a group of carefully
selected stakeholders having diverse but complimentary expertise meet
locally and creates a common understanding of (a complex societal)
challenge and work together in teams to develop, present and review in a
co-creative manner user centred concepts and solutions to pre-defined
challenges in a set timeframe”.
230
Table 2. OIC roles
The four defined roles can be further divided into subgroups. For example, the
role of an orchestrator can be shared between different stakeholders, one being
responsible for practical arrangements and OIC logistics, and another one for
content and facilitation. Also, the challenge group owner role in case of a
challenge related to a specific business model, or consumer understanding, can
be performed by a researcher or a consultant, whereas group owners of
sectoral/industry-specific challenges are usually represented by business
decision-makers.
231
group member represents experts who have specialized skills in a specific
thematic field area, which can be used in multiple industry setting.
PLANNING PHASE: In the planning phase the topics and scope to be addressed
during the OIC are first collaboratively defined by the OIC Orchestrator and Group
Owners. Once the agreement is achieved, the collection of the background
information and preparation of the starting point materials and challenge
descriptions can start. The Group Owners have the main responsibility in this
process. Based on the OIC scope and availability of the background information,
OIC Orchestrator will define the duration and structure of the camp as well as
select suitable service design tools for the camp in collaboration with the
facilitators. Defining, inviting and recruiting participants based on what
complementary expertise is also an essential part of the planning phase.
COMMUNICATION PHASE is about sharing the final deliverables with the OIC
participants and to a wider audience. The hopefully positive OIC experience aims
to further engagement of the participants into follow-up activities such R&D,
testing and demonstrations in Living Labs. Also maintaining established
relationships with OIC participants by inviting them into external advisory group
of the possible follow up project.
232
3.3 OIC content structure and daily program
The OIC structure is designed taking into consideration the complexity and
diversity of the challenges to be addressed by a high number of experts who are
not familiar with each other and the context of the challenges. Regardless of the
challenge, the daily programme follows the basic structure presented in Figure 2.
PHASE 1: Creating shared understanding and trust: The first day of the OIC
is designated to getting to know each other and building trust among the
participants, in order to generate a secure creative open innovation culture.
These activities include a series of ice breakers and facilitated introductions
among participants (Preziosi, 2006). Alongside getting to know each other, a
shared understanding of the OIC goals, outcomes and vision is co-created which
together are forming the foundation for the shared commitment. The shared
understanding will be used as a benchmarking tool for reviewing the generated
ideas during the final day of OIC as well as later on during follow up Living Lab
activities.
PHASE 2 (to max day 4): The day 2 to until the day 4 (depending on the duration
of the OIC), are grounded on the series of short-term design thinking workshops
in which various working groups are collectively and iteratively developing
solutions for the defined challenges. During the workshop’s participants work in
cross-group teams to co-create and refine the concepts and practical solutions
which are expected to solve the defined challenges. The facilitated workshop are
all about sharing the knowledge and learning from each other while also critically
reviewing the suggested ideas against the shared commitment. The mixed teams
are benefitting from complimentary expertise of diverse stakeholders.
PHASE 3 (day 3 to day 5): The first part of the final day (day 3 to 5 depending
on the duration of OIC) includes fine-tuning, documenting and presenting the
outcome deliverables of the camp to all camp participants. In this process the
original home group compositions can be changed, to dedicate resources where
they are mostly needed. Based on the presentations, a collaborative reviewing of
the developed solutions is conducted via crowd voting system. The group
233
assessment helps to selected and make decisions which concepts should be
further developed after the OIC. Collective selection process also aims to lowers
the resistance in the OIC follow up stages.
The feedback received from the OIC participants supports our assumption that
an OIC is an excellent tool for rapid stakeholder engagement when addressing
complex societal challenges such as circular economy. Nearly ninety percent
(89.4%) of all respondent had found new contacts initiated by the OIC. All
respondents gained new insights and knowledge while over half of them gained
to great or to very great extent (51.1%). Over third of the respondents (36.2%)
could apply the new knowledge to great or to very great extent to their work. OIC
participants were willing to recommend the camp for others. At the time of the
data collection, eleven respondents (23.4%) had already done it and twenty
(42.5%) would definitely do that. Fifteen respondents (31.9%) would probably
recommend and only one participant said that he/she probably would not
recommend. Astonishing 95.7 percent of respondents would probably or
definitely attend OIC again.
5 Discussion
Based on the experience from the OIC, we believe that it can solve a number of
constrains related to multi-stakeholder engagement in innovation and
development processes. For the discussion purpose we adopted the constrains
to Living Labs identified in SmarterLabs project (Dijk et al, 2019) and clustered
them in 4 major groups, each followed by a suggestion how OIC can address the
constrain.
Lack of time and financial resources problem: OIC helps to address the issue
related to lack of time and financial resources of stakeholders and users to
participate in open innovation process and Living Lab activities. This lack of
resources often creates an issue of certain stakeholder group not participating in
the Living Lab activities. OIC is a from 3 to 5 days event which gathers in one
place diverse stakeholders, thus allowing participants to use the time efficiently
to address complex problems which otherwise require substantial amount of time.
Considered that the participants are located in the same hotel during the Camp
and OIC includes also social activities during the evening time allowing un-formal
discussion in relaxed atmosphere to discuss further bilateral cooperation
234
opportunities. Since the participation in the OIC is pro bono, but the travel and
accommodation expenses are covered by the OIC organizers, such events offer
a greater return on investment (time spent in the Camp) than traditional brokerage
events or co-creation activities.
235
replicating and upscaling the OIC concept to other types of complex societal
challenges:
OIC is a good tool for solving complex societal challenges rapidly while providing
economic value, however, the tool alone is not efficient without supporting Living
Lab processes. We recommend to use OIC in the very beginning of a project, to
create a sense of shared responsibility among different stakeholders, and a
common understanding of a challenge and possible solutions, and at the end of
a project, as a validation tool for developed solutions.
When using OIC at the very beginning of a living lab project, it has the greatest
likelihood to provide economic value. The early phase of innovation process
(Cooper, 1988) also known as a fuzzy front end (FFE) of innovation (Smith and
Reinertsen, 1991) is important since quality, costs, and timings of the innovative
solution are mostly defined during this stage (Herstatt and Verworn, 2004).
According to Cambridge dictionary, economic value can be defined as the value
of an asset calculated according to its ability to produce income in the future.
Furthermore, Bowman and Ambrosini (2000) referred to multiple resource-based
theory studies and argued that resources in general are assumed to be valuable
and especially if they 1) enable customer needs to be better satisfied, or 2) satisfy
customer needs at lower costs than competitors or 3) enable a firm to conceive
of or implement strategies that improve its efficiency and effectiveness. As stated
in the discussion section, OIC can address multiple the living lab constrains
including 1) lack of time and financial resources problem by using pro bono as
well as short and intensive time period approaches to engage world class experts
with lower costs than operating e.g. via paid consulting contracts, 2) overcoming
unbalanced stakeholder representation and silo effect by applying participant
diversity approach, thus increasing the likelihood for better satisfying the
customer needs by enriching the co-creation process with multiple viewpoints.
OIC offers an efficient solution for engaging stakeholders who do not know each
other. In this sense OIC concept is addressing initiation of new relationships in
complex ecosystems. However, maintaining this relationship is a different
challenge which can be addressed by systematic engagement of an OIC
participants into Living Lab activities and validation process which takes place
after the OIC. This is especially important since among network theorists of
innovation (e.g. Snehota and Hakansson, 1995), organizations are rarely capable
to innovate independently. Some even argue that networks are the main source
of innovation (Von Hippel, 2007). Networks and knowledge as the key
components of the knowledge and networked society are indisputably the core
components of the any business success. Thus, the findings that most of the OIC
respondent had found new contacts initiated by the OIC as well as participants
were able to apply their new insights to their own work, provides strong tools for
knowledge and network driven innovation processes.
236
subgroups. Therefore, designing OIC structure that is easy to implement but also
allows seamless interactions between all challenge groups is crucial.
Acknowledgements
This project has received funding from the European Union’s Horizon 2020
research and innovation programme under grant agreement No [776503] for A
circular economy approach for lifecycles of products and services – project
(CIRC4Life). For more information see www.circ4life.eu. The authors gratefully
acknowledge this support and present also our gratitude and appreciation to
CIRC4Life project partners and innovation camp participants.
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Appendix 1: OPEN INNOVATION CAMP (OIC) program example
for Circular Economy
241
Sustainable
Living Lab
Processes,
Business Models
And Goals
242
243
Building a platform of social entrepreneurship
and living together
Athanasios Priftis*1, Leonor Afonso2, Theo Bondolfi3 and
Jean-Philippe Trabichet4
* Corresponding author
1 University
of Applied Sciences in Switzerland (HES-SO) / Ecopol Living Lab,
Switzerland
2 Ynternet.org, Switzerland
3
Ecopol Living Lab
4 University of Applied Sciences in Switzerland (HES-SO), Switzerland
Category: Research-in-progress
Abstract
The goal of this paper is to present the initial steps of a web / mobile application
of co-living and social entrepreneurship to be used in European ecovillages. The
application is set to improve existing co-living conditions through more
collaboration between its members, thus contributing to more stability and better
long-term relations. The main hypothesis is that if we manage to decode and re-
introduce co-living activities, already taking place in ecovillages and
ecoquartiers, in a clear, open and collaborative way, then we can stimulate more
entrepreneurship in between communities, as well as other actors. In order to
test and implement the first version of this application and build on an open and
collaborative approach, we participated in a Social Hackathon (2018) presenting
our concept for establishing a prototype. The results of this effort are included in
this paper. Finally, our initial deployment target public will be one network of
ecovillages (Ecopol - Smala) based in Switzerland.
244
1 State of the art and research questions
Co-living and sustainable communities is an issue of intense research interest.
Ecovillages incorporate a variety of ways of living in community with others,
providing new departures in personal, social, and ecological living (Bang, 2005).
While technologies themselves cannot address the societal challenges (Bierens
de Haan, 2006) in ecovillages, they consist of an inevitable playground,
particularly when they are coupled with collaborative skills and social
entrepreneurship opportunities. Reuse and improvement of existing process in a
community can be a form of innovation and extend to include frameworks,
processes, and policies (Waugaman, 2016). However, adaptation of communities
to new technologies can be a quite difficult task. Especially, when it comes to
using new application and tools that go beyond the existing habits there can be
significant resistance. Nathan (2008) provides as with an interesting perspective
and an example of a digital technology paradigm that has resisted adaptation. He
states a situation of a community where all members have access to and check
email at least once a week in order to receive critical information; business
meeting agendas, proposals, and minutes. According to a key member of the
steering committee, “email is much more efficient”. Yet during each meeting there
are members who have not received the information because: (1) email was not
addressed correctly, (2) attachments were missing, or (3) email was not read by
recipient before meeting.
This perspective demonstrates that specific applications have a clear role to play
when it comes to organising every day or longer-term activities in communities of
people that share similar living habits. Particularly, when it comes to multiple
tasks with different context, participants and level of complexity. This is why this
project adopts the methodological approach of collaborative action research
(Somekh, 2006), which requires a feedback loop that links the processes of
planning, acting, observing and reflecting throughout the project cycle.
Methodologically this leads us to the development of a mixed methods research
plan, whereby different data collection tools and the data resulting from them
(web analytics, rich data resulting from interviews and focus groups with
stakeholders) are used in a complementary manner during different phases of
the project. Our evaluation will thus address the following broad themes: How do
people perform certain tasks in a community? Can internet applications help them
in their organisation and implementation? How do communities understand
collaboration into their ongoing online and offline practices? What about privacy
in and between communities? How should the application help people interact
differently with it? What kind of objectives should it serve? What are the forms of
socio-technical innovation produced during the use?
245
new alternatives at a group or community level (Kitchen, 2009). Our application
seeks to move between the social and the technological, proposing four (4) major
objectives: a) Better organise existing activities in communities, b) create a
platform based on (social) co-living tasks and results, c) identify and promote
social entrepreneurship opportunities and d) improve and promote intentional
communication and strengthen the bond between people involved in the
ecovillages.
More specifically, we contacted five (5) interviews with the coordinating team of
the Ecovillage, including habitants and selected members of the co-working
space. Our questions were structured around two areas leaving together and
opportunities to work together. Following several working sessions during 2018
within the actors of the Smala – Ecopol ecovillage, we came up with specific
proposed, initial, functions that are described below. Their listing serves as a way
to explain to participants the potential use of our application for:
1. Preparation, animation, and follow-up of co-inhabitants/co-operators
reunions
2. Attribution of responsibilities within workgroups, satisfaction feedback
from the beneficiaries of the workgroup’s services
3. Management of the resources acquired through common budget (rooms,
furniture, equipment, shared spaces etc)
4. Online buy and sell possibilities connected to local networks, coordinated
by secretaries/facilitators/delivery people
5. Satisfaction indicators for services provided by the community members
to the members (cleaning, garden, personal tidying, maintenance)
6. Online support and documentation of various checklists, online-based,
request forms.
Our main assumption is that the tasks and needs deriving from the above
functions will be covered from the communities themselves, while creating
opportunities for larger partnerships with other communities, such as SMEs,
entrepreneurs and activists. Our initial deployment target public for the prototype
version of the application is a specific network of ecovillages (Smala - Ecopol).
The plan of action consists of: a) co-designing the application by assigning
concrete activities, roles, logistics, evaluations, services, based on its early
prototype described above, b) validating the functions and evaluate its results in
246
specific pilots, c) measuring the entrepreneurial potential within the selected
communities and d) promoting, at a later stage, the results within european and
international ecovillages.
Testing and deployment of the prototype could lead to the appropriation of the
application as a collective, co-working platform. Following Silvestro’s
conclusions, the ecovillage is intended to create from scratch a micro-society
where each member will be able to discuss and voluntarily integrate the proposed
social contract (Silvestro 2005). Further, the platform should organise groups and
data in a way that will facilitate exchanges and transactions between the
members of every group (community) but also at intra community lever.
With the first wave of requirements listed above, we decided to test our
collaborative approach openly from the very start of the implementation of the
application and participate to the third edition of the Social Hackathon Umbria
(SHU, 2018). The Hackathon was focusing on unveiling how digital competence,
sense of initiative and entrepreneurship represent some of the most required
competences by the labour market and, therefore, their development should be
strongly promoted by the European Union for citizens of all ages and origins. The
Ynternet.org - Smala team actually won the b-work challenge of the SHU 2018
and received the prize for the “Best Digital Innovator for Entrepreneurship”.
During the 48 hours Hackathon, teams choose to produce a pitch, a prototype or
a product to be presented in front of an international jury. Ynternet.org
participated on the B- WORK challenge.
The roles in the Ynternet.org team were easily defined, which helped the
workflow. The “hackers” worked on different parts of the app: while one
constructed the “brain” of the app, a graphic designer gave it a face, while the
third one made it compatible with portable devices (android and IOS). The
support team members had a crucial role in the brainstorm phases and in the
development of the content for the final product, while the team leader was
responsible for presentations, delivering the pitches, meeting with the audience
and answering to all brand/product representations needs.
247
We started out this process with an open exchange of ideas with the team. The
team leader took the time to go over the first draft of the idea, the specific and
concrete needs the app is trying to answer, and the main characteristics of “living
and working in an ecovillage”. Each team member had the chance to question
and contribute with their own ideas. This was a very critical moment as it was the
first time the product idea was submitted to a brainstorm group exercise. This
moment allowed to redefine the product and at the same time it became more
realistic and doable in the time we had available (48h).
During the two days in which the app was developed, members of the jury,
audience and other important stakeholders including local politicians and
members of other international organisations were involved by giving targeted
feedback. They were also encouraged to visit the work space of the teams and
check the work in progress. This moment resulted to a rich feedback with
concrete questions and specifications. The team extrapolated new needs and
new solutions to those needs enriching the final product.
4 Initial results
In a nutshell, we competed against one other international team to build a mobile
application promoting better communication and entrepreneurship attitude in
ecovillages all over the world. As an overall evaluation of the Hackathon process,
we consider that the collaborative methodology with the clear time frame and
moments of feedback/pitching are an extremely useful environment for
development of creativity and problem solving of very real issues of our 21st
century society. Below, we present a more detailed description of the results of
the common work between our team, developers and activists in place.
248
Figure 1. My community
In this section, the user becomes member of her ecovillage (“Ecovillagers”) with
access to the private part of the ecovillage discussions and tasks lists and forums.
Members are also able to see public posts on their ecovillage and others
ecovillages. Friends of the ecovillage are all the other stakeholders of the
ecovillage that want to participate in the PUBLIC discussions of the ecovillage
(meaning that “ecovillagers” can also be “friends of the ecovillage” if they are
interested in following other ecovillages besides their own ecovillage).
249
Figure 2. My community, my village
250
Figure 3. The Checklist
In the checklist section in the example, the author of the task agrees to do the
task but needs help from other people. She adds a description of the task (small
text, plus costs, timeline to do the task) and check the people who said they could
help with this task. The colour code selected includes:
• Vivid Green: task was completed with success.
• Bluish Green: Task is open. It means that it still needs people to volunteer.
• Red: the task is now closed and it was not completed successfully.
• Grey: task was cancelled or deleted.
This colour scheme allows an easy and informal diagnosis of the ecovillage’s
activities.
251
Figure 4. Events and Global
If needed a Post can change its status from PRIVATE to PUBLIC (and vice
versa), in order to reach a larger audience and become an Event to promote an
activity. In this case, the post will be visible in the “Global” section of the
application. In image 4, we can see all the PUBLIC posts of the different
ecovillages we follow as “Friend of the ecovillage”. We can easily see the number
of new notifications (unopened new answers) in each Topic.
252
We remain confident that our application will be in full production and used in the
Ecopol Smala Living Lab during 2019 - 2020 giving us new insights for this work.
References
Bang, J. M. (2005). Ecovillages. A Practical Guide to Sustainable Communities.
Edinburgh, Floris Books.
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écoquartiers. Urbanisme, (348), 41-44.
Bondolfi, T. (2016). Ecopol : Labels et services pour les écovillages. 324p. Smala
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Community. In State of Australian Cities Conference 2015: Refereed
Proceedings, edited by Paul Burton and Heather Shearer. State of
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Imre K. (2009). Ecovillages: In Vitro Sustainability. World Futures, vol. 65 (5-6),
pp. 365-371.
Kitchen, L. and Marsden, T. (2011). Constructing Sustainable Communities: a
theoretical exploration of the bio-economy and eco-economy paradigms.
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16(8), 753-769.
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sustainability with daily life in 21st century america. CHI '08 Extended
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durable et d’économie sociale. Centre de recherche sur les innovations
sociales, UQAM.
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agency in developing educational action research. Educational Action
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for Digital Development. Washington, DC: The Principles for Digital
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253
Business model review for Living Labs:
Exploring business challenges and success
factors of European Living Labs
Justus von Geibler1*, Julius Piwowar1 and Linda Weber1
*Corresponding Author
1 Wuppertal Institute for Climate Environment and Energy,
Division Sustainable Production and Consumption, Germany
Category: Research-in-progress
Abstract
Living Labs offer an open-innovation infrastructure for co-creation and product
testing and gained increasing attention with regard to their potential to support
sustainable innovation. However, many Living Labs face the challenge of
financing their services, especially, when the business models focus on solving
wicked problems such as urban transition and the future of health. Based on a
desktop research and four qualitative interviews with active Living Labs, this
paper explored experiences of Living Labs and their business model challenges
as well as main future success factors.
The findings demonstrate the need and opportunities to transition from public
towards private funding, e.g., to clarify the Living Lab-as-a-service beyond
technology showroom and innovation workshops; to be distinct from traditional
R&D tools and consultancies and to place services within established innovation
funding schemes, e.g., start-up vouchers. Furthermore, the results indicate
challenges according to balancing the innovation process of flexibility and
standardisation. Although iterative and agile processes are core values of the
Living Lab, the innovation process needs some standardisation to allow
efficiency gains and to comply with public regulations, e.g., by structuring the
process and to include descriptions where and how to use Living Lab meth-
odology as well as to clarify linkages to other established design approaches.
The paper concludes that future research needs to better understand the
linkages between entrepreneurship and design research, e.g., towards design-
driven innovation and user experience design.
254
1 Introduction
1.1. Living Labs for innovation development
Living Labs have been developed as a new approach for innovation development
and (Greve et al., 2016; Ogonowski et al., 2015, Bódi et al., 2015; Ståhlbröst,
2013) gained increasing attention with regard to their potential to support
sustainable innovation (Keyson et al., 2016; Ley et al., 2015; Liedtke et al., 2015).
According to Brown (2009), innovations must solve the three key dimensions of
desirability (what makes sense to people and for people), feasibility (what is
functionally possible within the foreseeable future), and viability (what is likely to
become part of a sustainable business model). Living Labs are a promising
approach to address these three key innovation dimensions by placing people
and users at the centre of the innovation process; users are actively engaged in
the development process e.g. seniors interact and test innovative health solutions
in their own homes (Bamidis et al., 2017; Konstantinidis et al., 2016). This user-
oriented approach is intended to increase acceptance and market success in the
event of fundamental innovations or high market and technology uncertainty
(Clausen et al., 2011; Geibler, Piwowar, Greven, 2019).
However, the economic sustainability of Living Labs still presents a critical issue
due to their lack of continuity once the initial public funding has depleted (Grezes
et al., 2013; Burbridge et al., 2017). There are only few success cases of turning
Living Lab research into usable new products and services and uncertainty
remains on what Living Labs actually do and contribute (Katzy, 2012). Mulvenna
et al. (2010) refer to this issue as the “Achilles heel of living labs” and affiliate it
to the absence of explicit business models and profitable partnerships. Yet, if
Living Labs focus on realising commercial benefit of R&D and user-centric
processes, they have a higher potential to become self-sufficient (Mulvenna et
al., 2013). Katzy (2012) states that Living Labs can generate revenue from
investors such as venture capitalists or industrial firms by providing opportunities
to create their sustainable business model. That way, not only flows of information
and benefits, but also flows of money can be identified to capture the value of the
societal engagement with Living Lab stakeholders (Grezes et al., 2013). Hence,
Mulvenna et al (2010) propose the combination of seed capital models, such as
Y-Combinator or HackFwd, with Living Lab concepts, which produces a hybrid,
combined engagement model, comprising the four-stages of ideation, co-
creation, seed capital, and evaluation. Rits et al. (2015) argue that business
model research should be included in the "Living Lab as a service" concept. So
255
far, only few studies have focused on the self-sufficiency of Living Labs.
Nevertheless, there is a substantial need to address this challenge (Grezes et al.,
2013).
Against this background, this paper reviews business models of European Living
Labs based on qualitative interviews. The research question is: What business
challenges do Living Labs face and which success factors are relevant for their
(future) revenue streams?
2 Research Methodology
In order to identify business challenges and experiences of established Living
Labs, the research process involved two main steps combining desktop research
and inter- views.
The selected Living Labs were then screened based on general characteristics
(see Table 1) and evaluated based on their service offerings (see Geibler,
Piwowar and Greven, 2018 or table 2). The evaluation criteria were: (++) services
are very visible on the website; (+) visible on the website; (-) not visible on the
website. In total, 18 Living Labs were selected.
Characteristics Examples
Name / Location Smart Kalasatama Living Lab Helsinki, Finland
Activity yes / no
Institutionalisation project based / institutionalised
Living Lab Driver Industry / Research/ University; Public Institution
Innovation theme / area of expertise Office Lab, Health Lab, Mobility Lab, Retail Lab etc.
Technology infrastructure and user
3d printer, physiological sensors, cameras; wearables etc.
pool
256
Table 2. Living Lab service characteristics for the screening (based on Geibler, Piwowar
and Greven, 2018)
A total of four interviews were carried out in Krakow (August 2017) and the
interviewees were experts and practitioners in Living Labs (see Table 3). The
interviews were held and recorded in English with a duration of 45 to 60 minutes.
257
Table 3. Overview of Living Labs represented by interview partners12
3 Results
Screening of LL and service evaluation (Step 1)
In total 18 Living Labs were identified and evaluated based on their general
characteristics (see Annex 1) and their services (Table 4).
Table 4. Services of identified European Living Labs (Living Lab selected for interviews are
displayed in bold letters)
12 Names of the interviewees are kept anonymous as their confidentiality has been agreed upon. The
codes are used in the remaining paper to refer to the related interview.
258
Co-Prototype and
Business model
networking and
Sustainability
development
development
User studies
Motivational
Stakeholder
UX Testing/
technology
Co -Design
Showroom
Evaluation
brokerage
Creativity/
No Living Lab, city,
service
Design
country
De andere Markt,
1. Belgium
- - + + ++ ++ - - -
3. DOLL, Denmark + + - - - - + - +
Adaptive Governance
4. Lab, Ireland + + - - ++ + + + +
Urban Management
6. Fieldlabs, Amsterdam - ++ - - ++ ++ ++ - ++
imec.livinglabs,
7. Belgium + ++ ++ - ++ ++ ++ - -
Note: To assess the services offered, the websites were screened for direct (e.g., “we provide
user tests in simulated environments”/ “a network of…”) and indirect (e.g., “we help you to
innovate” /” bring you together with your clients”) information. As a result, the services are very
visible on the website (++), visible on the website (+), not visible on the website (-)
259
This section describes the results of the interview regarding the following topics:
background (organisational setting); revenue streams; main customers (target
group); service offerings and lessons learnt (elements of success, challenges).
Organisational settings
The Living Labs represented by the interviewees are embedded in different
organisational settings. The Living Labs are run as part of an innovation company
[1]; non-profit research institute [2]; a public-private-partnership of a business
innovation centre and a city municipal office [3]; and a unit of a university [4] (see
Table 5).
Healthy Ageing Living ThessAHALL was founded in 2014 in context of a EU funded project
Lab (ThessAHALL), on smart homes for elderly people and independent living. It is
Thessaloniki, Greece governed by the University of Thessaloniki, Laboratory of Medical
Physics.
260
Revenue streams
Living Lab revenue models are coming from public and business funding (see
Table 6). The interview results showed that public funding is predominant [1; 3;
4], but future strategies also aim for an increase of private funding options.
“The approximate proportions of the revenues are coming from public (90 per-
cent) and private sources (10 percent). The aim is to shift the models to 50/50 in
the next 2- 3 years.” [4].
“In future there will be an increase of private money for Living Lab services, but
public money will remain the most important revenue stream” [3].
“The vouchers are funded by regional authorities and directed to start-ups, which
are demanding small scale RD services. Companies only pay between 10 to 40
percent of the actual value of the voucher”. [3].
Funding challenges
261
Nevertheless, the financial sustainability of Living Lab services is still very
challenging:
“The share of private funding for Living Lab services will increase but the services
will never be economical feasible”. [3]
None of the interviewees utilise industry sponsors or make use of shares of start-
ups.
“We have a company partner but without membership fee. As long as we have
public funding we can't take any money” [1].
“The Living Lab does not have any ambition to buy shares of start-ups because
the value of the service is below the amount to take shares from and public funding
schemes we use do not allow us to take shares e.g. as other accelerators, which
involve equity seed funding for their programs” [3].
Target group
The Living Labs’ main target groups are start-ups [1; 2; 3], a limited number of
larger organisations [1; 2; 3] and the public sector [2]. Furthermore, customers
are linked to the research community [4] and patient association, which can be
both customers and participants.
“We are working with start-ups in internal and external projects. In internal projects
the Imec incubation team hires us, the Living Lab staff, and in external projects
start-ups contact us directly. Mostly the start-ups from external projects are more
motivated, active, and co-creative.” [2].
“Start-ups have a quick business development cycle because there is mainly just
one contact person. Furthermore, the Imec Living Lab experienced that start-ups
are very open, critical, and demanding. They are asking a lot of questions and
expect quick responses. These attitudes are beneficial for an innovation process”
[2].
“Greek hospitals receive funding by the ministry of health; they are not allowed to
decide on the money and a Living Lab collaboration - it’s a central strategy. It
takes a lot of effort to convince policy makers and government for Living Lab ser-
vices in hospitals. Therefore, strategic decisions are primary directed to the
private sector, who easier understands the benefits of the Living Lab” [4].
Service offerings
262
The interviewees point out the following unique selling points (USP) of a Living
Lab:
• Matchmaking with contacts of the innovation field, e.g. access to an
(international) partner network of research institutions and big
organisations and city representatives, city data [1].
• Understanding the usage context and access to space for real-world
experiments, e.g. in contrast to (virtual) simulation under strict lab
conditions and forecasting methods. This includes user studies, e.g. to
better understand user habits and user practices in daily life as well as user
tests with prototypes in the real-life setting (e.g. in private households or in
a factory) [2; 3].
• Direct contact to potential users and access to group dynamics of co-
creation workshops [2], e.g. in contrast to homogenous focus groups in
traditional market re- search.
• Providing a neutral innovation ecosystem, e.g. in contrast to competing
accelerator programmes of large private organisations [1].
• Accelerating innovation projects due to agile and experimental processes
“to fail fast and to learn fast, e.g. in contrast to traditional structures of larger
organisations [1].
• Providing collaborative consultancy activities and research insights to
create a solution together and not isolated, e.g. in contrast to traditional
consultancies where one asks for the problem and then provides the
solution or advice [2].
The services are operationalised in different ways and service packages, e.g.:
• Living Lab services as a start-up programme, e.g. Agile Piloting13. This
service lasts for 1-6 months [3] or 1-12 months [1] and aims to accelerate
innovation projects. The investment for this service is comparably small
with max. 8.000 Euros [1] or 10.000 Euros to 40.000 Euros. It covers e.g. one
to two iterations and three co- creation sessions [3].
• Living Lab services fit to other innovation services and schemes, e.g.
“innovation challenges” [1] or innovation accelerator programmes [2]. A
start-up challenge in- volves innovation development support (e.g. over 12
months14) and the final prize (e.g. 100.000 Euros). The innovation
development is partly supported by the Living Lab services (max. 10.000
Euros; six months).
• Living Lab services cover a certification system of a testing process, e.g.
to offer infrastructure for clinical trials and thus providing certification for
smart health devices, which cannot be provided by individual
organisations [4].
13 Forum Virium Helsinki. Agile Piloting Drives Innovation in Smart Kalasatama (2018, November 22)
Retrieved from https://forumvirium.fi/en/agile-piloting-drives-innovation/
14 Nordic Innovation. (2017, November 8). The Nordic Independent Living Challenge.
Retrieved from http://www.realchallenge.info/
263
Interviewees point out that they are challenged to appropriately communicate
their added value and market position, e.g., Living Lab services compete with
traditional research and development schemes as well as tools from universities.
“Discussion on the value of Living Lab services with the regional authority was
not easy because it meant to agree on equivalent value of traditional, university
RD service. The regional authorities believed that Living Lab services are quite
soft compared to the university services” [3].
“It is easier to communicate lab services at a physical “high tech house" in the
university, but it does not cover the unique value of the Living Lab” [4].
“I would develop a process list on how the methodology of the Living Lab works
and follow that from the beginning” [4]
264
could involve interviews or meetings with potential customers, e.g. at
conferences. Potential customers are for example start-ups since they have a
quick business development cycle and often lack of own R&D facilities. In this way
Living Lab services could be better adapted to specific start-up needs, e.g.
affordability (max. 10.000 Euros / 6-12 months).
5. Multidisciplinary team: Living Lab teams trust their Living Lab methodology
with a hands-on mentality. The Living Lab experts (user researchers) are part of
a multidisciplinary team including business model experts and technology
experts, so that there are no technical or disciplinary silos but reasoning from and
with a users’ perspective (see Figure 1).
265
Figure 1. Living Lab competencies and way of reasoning based on design thinking innovation
model (adopted from Brown, 2009).
Figure 2. Structure of the iterative process as well as user and expert involvement (based on
Norman, 2013 and Meurer et al., 2015) Note: the involvement illustrated with the different
boxes (light/ dark grey) is symbolic and does not represent results.
266
5 Conclusion and future research
Based on a desktop research and four qualitative interviews with active Living
Labs, this paper explored experiences of Living Labs and their business model
challenges. Furthermore, potential success factors are suggested and discussed.
Due to the limited number of interviews the results and suggested success factors
should be interpreted with care. Still, a number of conclusions can be drawn.
The findings demonstrate that the Living Labs represented in the interviews
search for new funding opportunities coming from private sources. To support
this transition, Living Labs should communicate the Living Lab-as-a-service more
clearly. Thereby the Living Lab can be better positioned on the market and
distinguish itself from traditional R&D tools or consultancies. Furthermore, Living
Lab business models could benefit from offering services directed to start-ups
because of their agile innovation culture and their lack of own R&D facilities. In
addition, collaborations with start-ups could demonstrate the impact and
substantial role of the Living Lab service, e.g. to acquire first users. Accordingly,
success stories could make the Living Lab activities visible and meaningful, which
also helps to attract other customer segments such as SMEs, larger
organisations and the public sector.
Finally, Living Labs are challenged with balancing flexibility and standardisation
regarding the innovation process. Standardised processes could promote
efficiency gains and compliance with regulations. The findings suggest following
a structured Living Lab process with descriptions on where and how to use Living
Lab methodology. In addition, this could involve linkages and methodologies
coming from known, approved design approaches, e.g., human-centred design,
design thinking and user experience design.
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Annex 1: Selected leading Living Labs in Europe
LL
Driver
Other Public
Institutions
and user pool
Research
Industry
transition
Urban
De andere Markt,
1 Genk, Belgium Unemployment, future of Mobile printing press ++ X
work
Estonian Smart City Smart city, energy,
2 Lab, Tartu, Estonia health, social welfare 300 test users ++
ICT
DOLL, Glostrup, Den-
3 mark Smart city, lighting None/ city grid ++ X
Adaptive Governance
4 Lab, Limerick, Ireland Public spaces information not available ++ X
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Annex 2: Interview questionnaire
Thank you for taking the time to for this interview. The aim of this interview is to
explore the different business models of living labs in Europe. The interview is
conducted within a publicly funded project of the "Knowledge and Innovation
Community on Climate" (Climate-KIC).
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Facilitate innovation and collective intelligence
through play
Yves Zieba1 and Isis Gouédard1
1 IsYnnov, Switzerland
Abstract
While companies, universities, citizen and governments become aware about
the Sustainable Development Goals, they are confronted with challenges as well.
How to set the goals, how to agree on priorities, how to convince everyone, how
to mobilise employees or advocates? That is where our specifically designed
methods and gamified tools help stakeholders turn SDGs intentions into action
plans. This article relates our experience and gives a taste of our magic recipe
and ingredients. Simple game rules and an inclusive climate of trust; openly
oriented towards co-construction. These basic principles are the fundamentals
of our innovative, inclusive and participatory approach based on the
establishment of a permanent dialogue between populations and technical
agents, on mutual respect and the principle of partnership, as well as on the
recognition of local know-how. We use the concept of boundary objects as a
foundation for the pursuit of a common goal and help to minimize or avoid
conflicts. Our playful approach combined with our games made of natural
materials allows us to highlight the multi-sensory dimension of the experience
we offer. By stimulating all the senses, everything makes sense!
273
1 Introduction
Our experience and knowledge are shared from Geneva, Switzerland. Our dream:
to nurture collective intelligence in the service of the Sustainable Development
Goals on a daily basis!
The first element on which our games are based on the SDGs is a 20-sided dice,
an icosahedron, which we co-created (Payne & al, 2008) in partnership with SDG
Solution Space and published under a Creative Commons license. 17 of the faces
correspond to the SDGs and 3 faces are customizable according to the needs of
the game / institution. In particular, we use it to launch the debate and raise
awareness of the SDGs among stakeholders and it allows us to gently approach
the serious playful world we want to bring to life.
274
Figure 1.
Our success factors? Simple game rules and an inclusive climate of trust;
openly oriented towards co-construction.
These basic principles are the fundamentals of our innovative, inclusive and
participatory approach defined as a dynamic process in the sense that it is
evolving in time given the local specificities and conditions. It is based on people's
knowledge and perception of their environment and the interaction of the various
elements involved in the management of its specificities. The participatory
approach is based on the establishment of a permanent dialogue between
populations and technical agents, on mutual respect and the principle of
partnership, as well as on the recognition of local know-how.
We also use the concept of boundary objects which are defined as a tool for
mutual understanding and cooperation that allows different heterogeneous social
worlds to communicate/collaborate through reconciliation around the same
concepts in different worlds. We use them as a foundation for the pursuit of a
common goal and help to minimize or avoid conflicts. This term would have first
appeared in a study by Suzan Leigh Star and James Griesemer (1989).
We are sometimes asked why we have chosen to produce games with objects
locally. It is true that in the digital age, it would have been convenient to create
online games or smartphone applications. We prefer the use of objects because
275
they allow several people to play together to achieve the same objective: whether
it is a pawn, a voting token or an origami made by the participants themselves,
the time spent appropriating, or even designing, the object makes it possible to
initiate dialogue and to propose a simultaneous approach at the physical and
intellectual levels.
What else does our approach bring? By stimulating all the senses, everything
makes sense!
Our playful approach combined with our games made of natural materials allows
us to highlight the multi-sensory dimension of the experience we offer. Indeed,
touch is one of the senses that we generally stimulate little, and the physical body
allows us to deeply anchor experiences. A form of communication that requires
both hemispheres is richer in codes and interpretations. Experiencing concepts
through the body in addition to verbal activities refers to all the structures of the
brain and makes communication more obvious.
Figure 2.
276
the body is associated with reason. If we add the noise of the machines, the
odours of smoke or chemical treatment (non-toxic!), several senses are also
stimulated when passing through a Fablab and the experience remains in our
memory longer.
1.2 Two levels of interaction for the most participatory governance possible
Because we want to capture information from people from a wide variety of
backgrounds, with different skills, going through the object allows us to create a
link.
With our games, we act on several levels. We first call on volunteers to give them
the freedom to express themselves. This is our first level. Generally, many
participants take this opportunity to express an idea, share a positive or negative
experience. At the second level, we invite participants to vote or rank the ideas,
opinions or opinions expressed; this helps to keep everyone's attention and detect
common features between the votes, in order to provide a first interpretation of
the results. We also offer fewer objects than there are participants to observe the
social interactions that are taking place.
From the feedback we have gathered so far, what comes back frequently is the
satisfaction of having listened to their peers and of having been able to express
themselves / to be listened to / to interact in community. The empathy thus
facilitated makes it possible to forge a bond and initiate a dialogue of the type "and
you, how did you cope with this situation? ".
This is what we experienced during the Open Living Lab Days in August 2018 in
Geneva. We proposed two games around the Sustainable Development Goals,
in particular SDG #5: "gender equality" and SDG #11: "sustainable cities and
communities".
With the first, in the form of a traditional adapted "Snakes and Ladders", we
opened the debate on opportunities and constraints related to gender equality.
Despite the short time available and the diversity of the profiles present, the
examples were profound and personal and we discovered, for example, that
women and men diverged in their prioritization of the elements identified when we
gave them a limited number of tokens to use to support an idea.
Thanks to our approach, connections were forged, ideas unleashed and concrete
conclusions drawn. The second, oriented as a change management exercise,
aimed to open up reflection and sharing of experience on the mobility issues of
the future. Participants from all over the world were able to share in a fun way
while becoming aware of the difficulty of taking the necessary actions to achieve
a goal when one has invested body and soul in a personal construction project,
however simple it may be.
277
Figure 3.
Finally, to have a real and positive impact in ecological, economic and societal
terms (Allingham & al, 1975), we have chosen to make our games using local
materials and natural resources. In this way, we also hope to inspire the
communities with whom we interact in the context of collective intelligence.
That's why we naturally turned to the nearest Fablabs : a contraction of the words
Fabrication (Manufacturing) and Laboratory (Experiments), the Fablab
(Gershenfeld, 2012) is an affordable place, open to the public, providing its users
with the technical, technological and human resources (machines, tools, software,
processes, know-how, mentors) necessary for the design, optimization and repair
of all kinds of objects.
A Fablab is also and above all a place of sharing, where members are in turn
beneficiaries and contributors, where experiences are shared in order to optimize
the global potential for innovation.
2 Conclusion
It is with great joy that we have, in these few lines, shared some elements of our
dream: to nurture collective intelligence in the service of the Sustainable
Development Goals on a daily basis.
Through our Living Lab approaches combined with specifically designed methods
and gamified tools, we help stakeholders turn SDGs intentions into action plans.
Simple game rules and an inclusive climate of trust; openly oriented towards co-
construction; are the fundamentals of our innovative, inclusive and participatory
278
approach. Moreover our games made of natural materials allows us to highlight
the multi-sensory dimension of the experience we offer.
References
Dubé, P., Sarrailh, J., Billebaud, C., Grillet, C., Zingraff V. Kostecki, I. (2014). Le
livre blanc des Living Labs. Edition SAT Montreal.
Suzan Leigh Star and James Griesemer (1989). Social Studies of Science, Vol.
19, No. 3 (Aug., 1989), pp. 387-420. Sage Publications.
Neil Gershenfeld, (2012), How to Make Almost Anything, The Digital Fabrication
Revolution, Vol. 91, No.6 (Nov., 2012), Foreign Affairs.
Thomas W. Malone, Robert Laubacher and Chrysanthos Dellarocas (2010), The
collective intelligence genome, Vol.51, No 3, MIT Sloan Management
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Rieber, L. P., Smith, L., & Noah, D. (1998). The value of serious play. Educational
Technology, 38(6), 29-37.
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Managing the co- creation of value. https://doi.org/10.1007/s11747-007-
0070-0.
279
Launch Process of a Living Lab and Required
Leadership for Practitioners
Masataka Mori1 and Kyosuke Sakakura2
1
Miratuku, Japan
2 Tokyo City University, Japan
Abstract
This research aims to clarify the process to set up living labs and required
leadership for its practitioners regardless of social condition each country or
community has. Using Forum Virium Helsinki in Finland, High Tech Campus
Eindhoven in the Netherlands and Living Labs Taiwan as a case study, data
were collected through web surveys and interviews and analysed with Grounded
Theory Approach. As a result, research shows three phases of launch process
(launch, foundation and involvement) and eight components ( theme setting,
ecosystem formation, co-creation approach, funding and framework, places and
opportunities, media and transmission, citizen-based projects and leadership are
essential to set up a living lab, and five principles with sixteen actions(co-
creation, empowerment, exploration, open and fair, and reflection)are required
for leaders, which we call “orchestratorship”.
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1 Introduction
Historically, Japan has achieved economic growth and social formation through
industrial development. As Japan does not have abundant natural resources, it
has achieved economic development by importing the raw material, processing
the products and exporting them to abroad in the textile products, steel and
automotive industries. Traditionally, these manufacturing companies have been
closed to avoid the leaks of ideas and technology.
Along with the transition from the industrial society facing the limit of closed
development, there has appeared the development and creation beyond the
organisational frameworks. This phenomenon is the open innovation advocated
by Henry Chesbrough (Chesbrough, 2003, xxiv). Companies focus on making
the relationship with other stakeholders such as creating innovation hubs,
hosting acceleration events or using co-working spaces as the satellite office.
This dynamic movement is also being focused by the Ministry of Economy, Trade
and Industry as a driver for national growth (Open Innovation White Paper,
2018).
With rising expectations for open innovation, living labs have also attracted much
attention from many industries. Since the appearance of first living lab in Japan
a few years ago, there are approximately 44 living labs at present. In 2017,
Future Centre Alliance Japan, as a flagship organisation to accelerate cross-
border knowledge creation, and European Network of Living Lab formed a
partnership, which helped to promote living lab activities in Japan (Future Centre
Alliance Japan, 2019).
However, there are still many challenges in launching a living lab in Japan such
as the characteristics of Japan as an industrial country, the national character of
the people and tolerance to open innovation. One major characteristic is that
Europe and Japan have different social condition, historical background and
cultural contexts. Although many of the researches has been done for living labs,
there are many studies dealing with cases and social situations in Europe as
research and practice are leading in Europe. Therefore, it is necessary to do the
research that can be diverted into other regions without being too dependent on
the European context.
This research aims to identify the phases of process and components to launch
a living lab and the leadership required for a leader to orchestrate the ecosystem.
Focusing on Finland, the Netherlands and Taiwan as a case study, we have
collected data by web-based survey and interview and analysed data by
Grounded Theory Approach.
One outcome is three phases of launch process and eight components to launch
living labs. The other outcome is the five principles and sixteen actions required
for a leader who orchestrates the ecosystem. Still, since this research has only
started two years ago, we introduce the future avenue of this research to
conclude this paper.
281
This research has just started. The purpose of this research is to conduct case
studies mainly in Europe, and to create a common framework that does not
depend too much on culture and social background. We believe that adding
culture and social background is essential for launching a living lab in various
places. Therefore, the next step is to apply a framework in the context of Japan.
2 Previous research
Since ENoLL was founded in November 2006, many studies have been
conducted to support the better and deeper understanding of the concept.
ENoLL Projects Portfolio published by ENoLL in 2018 introduces the six common
features of a living lab: active user involvement, orchestration, real-life setting,
multi-stakeholder participation, multi-method approach and co-creation
(PROJECT PORTFOLIO 2018 - 2019, 2019). Another research based on the
article searching of 851 published documents illustrates the eight facets of living
labs such as real-life environment, challenges or sustainability (Hossain,
Leminen & Westerlund, 2018).
The question that still remains is why it is not easy to launch living labs in Japan.
We have done the previous research and reached to the hypothesis that many
researches done so far mainly deal with the cases based on social situation,
historical background, cultural context, and natural environment in Europe. It
could be said that the development of living labs has progressed with such
conditions of Europe as the standard since living labs were first born in Sweden.
The development of living labs has reached a turning point that it has been
spreading from Europe to other regions and scaling up from local to global. This
innovative method of working with various stakeholders to develop products or
services is expected to be more increasingly needed in many areas in the future.
Therefore, it is a preferable situation that living labs can be launched without
being too dependent on the social situation and culture background each
community has. There may be may social characteristics or cultural features
understood as common in Europe but not in different situation, which often
happens when it comes to the launch of living lab.
3 Methodology
3.1 Research question
In order to support the launch of living lab, two research questions have been
set up. The first focused on the necessary components to launch a living lab in
the chronological order. It would be possible to launch and grow a living lab more
smoothly if the practitioners know the necessary components and efforts in line
with the time axis. The second is the required leadership for practitioners.
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Harmony with ecosystem stakeholders is one of the key features of living labs
so that focus is put on the leadership required for orchestration.
Forum Virium Helsinki is the City of Helsinki innovation company with the mission
of making Helsinki the most functional smart city in the world ("What does Forum
Virium Helsinki mean to the city? - Forum Virium Helsinki", 2019). One of the
remarkable projects is called Smart Kalasatama started in 2013 to re-create
Kalasatama as the model district of smart city development. Citizens, companies
and public sectors co-creates the agile projects to realise a smart city in
Kalasatama utilising the living lab as methodology.
Living Labs Taiwan is one of the projects carried out by the Institute for
Information Industry (III) in Taiwan which was established in 1979 as a Non-
Governmental Organisation (NGO) under the partnership of public and private
sectors. The project is called “Integration of Wearable Devices and Personal
Health Records”. It aims to enable senior citizens to manage their health
condition more easily by themselves with ComCare platform, a service that
combines wearable devices and IoT. This project was awarded by ENoLL for the
second year in a row in 2006 and 2007 ("Taiwan III Living Lab", 2019).
283
and inevitable for each living lab such. For the questions of leadership, the focus
was put the significant values or actions leaders should take such.
Selection of interviewee was limited to the person who started up, or who has
been involved since the start up. For the components and process, it is essential
that interviewee can look back on history and process to share the most effective
initiatives and actions that provided values. For the leadership, it is important to
gain the values, experiences, and tacit knowledge that only practitioner who have
launched or operated a living lab must have.
We used GTA (Grounded Theory Approach) for the analysis of this research.
GTA is one of the analytical methods such as qualitative survey data in social
surveys and was invented by Glaser and Strauss in 1967. Data collected from
web surveys and transcripts of each interview were divided into short sentences
as elements, considering the contexts, and were labeled and grouped to
represent the phenomena (Glaser & Strauss, 1967).
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has created the bridge between the Chinese investment and the Dutch high-tech
ecosystem through holding regular events in China ("HighTech Connect China",
2018).
Living Labs Taiwan has three components for place making, co-creation and
citizen-based project. Although it has the strong relationship with national
government, it cherishes the community of citizens in Taipei, Taiwan, which has
rooted its historical background. It used to be colonised by Japan for 50 years
from 1895 to 1945 and then became a part of China. During this period, social
system such as education and public transportation has organised rapidly, and
the capital investment from Japan also made the economy grow significantly.
However, in 1945 when World War II ended, Taiwan became a part of China,
from which social friction has appeared such as the issue of independence of the
nation and freedom of speech (Jara Pallana, 2016). Therefore, citizens have
strong intention and motivation to create their own area by themselves so that
citizen-based projects and co- creation involving citizens works very well for
Living Labs Taiwan.
Figure 1.
5 Three phases of process: launch, foundation, involvement
In the launch phase, it is essential to set the direction of living labs. There are
many ways to begin with such as the introduction of urban planning schemes
and the hearing of citizens, but it is important to prepare the condition in that
different stakeholders are able to run in the same direction. For example, in the
case of High-Tech Campus Eindhoven, the fact that the Campus has been open
to other research institutes and startups is very important. It issued a message
285
that they have a will to achieve open innovation across the region beyond the
boundaries of the organisation.
The essential part of this foundation phase is to create a foundation that will play
a central role in managing a living lab. Such central core of a living lab can be
generated by creating an ecosystem in which stakeholders from various fields
and sectors participate or a physical space where citizens can gather freely.
Smart Kalasatama Innovators Club and Kalasatama Developers Club is the good
example to show its impact, as mentioned above. These clubs have created the
opportunities for stakeholders in an ecosystem to gather regularly for exchanging
information or creation of project. It is inevitable to empower such passionate
stakeholders including citizens to do what they can do as a part of the project.
In the involvement phase, it aims to expand and accelerate the activities of living
labs. Exposure to the media, agile project with citizens and creation of public
facilities will create a greater impact by involving more people who have never
had a chance or are uninterested to be part. Living Labs Taiwan, they distributed
300 tablets to elderly people for use as a test bed for a project to support elderly
people's healthcare. Initially, it took half a year to distribute only 100, but then
information was spread by user's word of mouth, and it was possible to distribute
300 at a stretch. This activity showed the existence of Living Labs Taiwan to the
public and citizens started to have an understanding toward their projects.
286
difficult to create in Europe, particularly in Nordic countries where living lab was
first adapted However, in a society such as Japan, where there is still little
interaction between industries, and a vertically closed organisational system is
still majority, the concept of ecosystem becomes the key for building up the living
lab. Diversity of citizens and stakeholders is the source of innovation in living
labs.
287
5.7 Citizen-based projects
Citizens who are active in a living lab activity are the source of innovation. It is
crucial to support those who have the passion for doing the project for the city or
community. This is based on the idea of lead-user innovation that users know
the most what they really need, advocated by Eric von Hippel (Hippel, 1986).
Forum Virium Helsinki provide the open call for the enthusiastic people to submit
their proposal of the project under the theme and provide a certain amount of
grand to carry on the project if it is accepted ("Open call arkistot - Forum Virium
Helsinki", 2019).
5.8 Leadership
Leadership is one of the essential elements of living labs, but in Europe it has a
different way of understanding. It is the image of general leadership that goes to
the vision and purpose, and lead the stakeholders, but in Europe, the emphasis
is on the harmonisation of stakeholders with different historical backgrounds and
values that exist in the ecosystem. Listen carefully to the ideas and ideas
possessed by local residents and citizens, cherish the diversity that is said to be
the source of innovation, and work toward your vision.
6 Orchestratorship
Another focus is put on the leadership required for practitioners of a living lab.
This section begins with the brief summary of each interview and then describes
5 principles and 16 actions that are identified by GTA analysis. In honor of
Kaisa’s expression in her interview, we call the required leadership for
practitioners of the living lab as “orchestratorship”. 5 principles and 16 actions
that compose the orchestrator ship are described below.
288
From Living Labs Taiwan, Ms. Belinda Chen has answered our interview in
Taipei, Taiwan. She is the director of Living Labs Taiwan and also is the deputy
director of Institute for Information Industry (III) which manage Living Labs
Taiwan. She is always thinking about what a living lab can offer for the future in
five to ten years when conducting a testbed with citizens as end-users based on
joint research with a private company, which is one of her duties. What she
cherishes as a leader was to understand that it is a matter of course that many
failures occur in the living lab as a field of demonstration experiments. It is more
important to learn what you can learn from the mistakes, she added.
Figure 2.
289
6.1 Co-creation
The first principle is to promote co-creation, which is one of the essential
principles for living lab practitioners, as highlighted by the eight main components
and by ENoLL. There are two action that are proposed for promoting co-creation.
The first is to work with multiple stakeholder people with different background in
ways of thinking, in nationality, in history and in future. By respecting the opinions
of stakeholders who have different values, ideas, and ideas for the future that
exist in the ecosystem, it is possible to create unexpected innovations from living
labs. It is essential for leaders to be able to respect for differences and diversity
in an era of accelerating globalization and increasing mobility of human
resources. The second is to have experience of cooperation at all levels from
policy making to working in the field. In order to carry out demonstration
experiments involving the region and the subsequent social implementation, not
only cooperation with citizens and end users at the field level, but also higher-
level experiences such as policy making are required. Belinda from Living Labs
Taiwan focuses on not losing the opportunity to actually interact with citizens and
end users even while working with the government or public sectors.
6.2 Empowerment
The second principle is empowerment. Enabling citizens and other stakeholders
to be able to actively participate in the project instead of being involved will
increase the sustainability of living lab with the higher motivation of them and
leads to a greater impact. Leaders needs to empower stakeholders in the
ecosystem by sharing their own energy and vision to support their proactive
efforts. To be more specific, there are four actions in this principle. The most
representative action is to have the social and emotional skills. It is very important
to read social change and think about the next trend in order to produce a larger
impact. On that basis, understanding what an individual needs and what kind of
emotion it has can empower the individual in a way that is good for both the
individual and society. To Influence the young generation with motivation and
capability to want to challenge is also important. Influencing young people with
passion and capability also leads to better ecosystem metabolism. As the pace
of change in society is increasing at an accelerating pace, the younger
generation is the driving force for the creation of new values. In High Tech
Campus Eindhoven, Cees Admiraal is consciously making acceleration events
or pitch contests for young researchers or entrepreneurs to challenge.
6.3 Exploration
The third principle is exploration. It is important for the leaders themselves to be
inquisitive and to respect new values, ideas and whatever they have not been
encountered before, which fosters a culture that respects new things as a whole.
For this principle, three action are provided. The most representative action is to
listen to and learn from the professionals and the young. It always comes from
young generations who live in the new culture or professionals who know the
cutting edge. The leaders are required to listen to them to encounter whatever
you may not know. Cees Admiraal from High Tech Campus Eindhoven also
make it a practice to talk to professionals on the Campus or to younger
generations in the organisation when he faces the challenges.
290
6.4 Open and fair
The fourth principle is open and fair. In order to let more stakeholders to be a
part of the project, it should be open enough that anyone can participate in
projects and discussion, and reasonable enough that participants can
understand the progress and decision process. In Smart Kalasatama Project,
only the elected members can attend Smart Kalasatama Innovators Club but
many of the opportunities are open to anyone who has the interests and
motivation to be part of it. There are four actions for this principle. The most
representative action is to show project process, structure and progress. Even if
people can get into part of the discussion or project but are not provided the
mechanics of decision- making, they are not enabled to participate but exploited.
Mads Bonde Clausen of MindLab explains this situation that exploitation of
citizens’ participation and motivation does happen for the participatory design
project or co-creation process unless leaders pay attention. It requires certain
costs to share the process, structure and progress but by sharing these helps to
foster the independence of the participants.
6.5 Reflection
The last principle is reflection. By looking back on your own efforts, you will be
able to see if you are approaching the future you want to go both as an individual
and as an organization. Three actions are required to do for this principle. One
is that the stakeholders are diverse, the value provided is also diverse. If you
emphasize only one actor, it may happen that you cannot provide value to other
actors, so it is necessary to reflect on the value provided. The second is that
although the ecosystem is the foundation of the living lab, it is also important that
the leader in charge of the center review the behavior is. The last is Have the
long-term view based on new innovative behavior. While living lab efforts can
have greater impact, they cannot always deliver immediate value. Based on the
new principles of behaviour, it is essential to think things in the long run.
7 Conclusion
Living labs are spreading mainly in Europe, but social background and cultural
context are different from other part of the world such as Japan, with the history
of industrial development. Previous research shows there are many researches
introducing the components and features for living labs, but these usually deal
with case study of European living lab, which cannot be directly diverted into
other countries with different conditions. Research turned out to show that there
are three main phases of launch, foundation and involvement and eight main
components of theme setting, ecosystem formation, co-creation approach,
funding and framework, places and opportunities, media and transmission,
citizen-based projects and leadership. There are also actions to be taken in each
phase so that potential users can use it as guidelines understanding in which
phase they are in. Another outcome is the leadership required of living lab
practitioners. We conducted interview with the practitioners in Finland, the
Netherlands and Taiwan and found five principles and 16 principles of action,
which we call orchestratorship.
291
The first future avenue is to find a blind spot. This time, it is assumed that there
are important components that have not been found yet and actions that are
required of the leader, because research results were generated from interviews
with the limited number of practitioners. The next development is to increase the
number of interviewees and explore the blind spots. The second is to increase
the resolution of research. Although we could have identified the framework
through this research, the purpose of this research is to support practitioners so
that we aim to bring it into a state that is easy for practitioners to use. The last is
to validate the research. By using research output together with researchers and
practitioners, we aim to produce more valuable research by making
improvements.
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Living Labs need sustainable revenue
models: The Funding Mix Framework to
bridge the gap
between theory and practice
Edoardo Gualandi*1 and Flavia Fini2
*Corresponding author
1Eindhoven University of Technology, The Netherlands
2 Alma Mater, Italy
Abstract
Living Lab (LL) represents an emerging innovation methodology which has the
potential to bring together different actors in a collaborative process to develop
solutions to diffuse social problems. Nevertheless, a substantial number of Living
Labs struggle to translate the value created into a sustainable revenue model
and, thus, they often present an unintended temporary nature. Research about
Living Labs is primarily focused on theoretical and methodological aspects, while
good practices, especially for what concerns funding, revenue and business
modelling, are still under-researched. In this paper, we analyze good practices
and critical problems of six LLs from across Europe. Then we apply the
previously developed Funding Mix Framework to understand if it can be
considered valuable support for LLs to develop a more sustainable revenue
model, ensure long term viability and scale up their operations
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1 Introduction and objectives
Deeply rooted in real-life environments, Living Lab (LL) is either part of, or
constitutes an Innovation Network of people, private firms and public institutions.
LL is a methodology based on knowledge and observation, and guided by a
practice-driven approach; these elements combined, in the form of innovation
projects, concur in the realization and implementation of innovative solutions that
are user- or community-driven, co-created by the customers, and tested and
validated in real-life settings (Gualandi, 2018). Indeed, LLs have a great potential
to serve their community and develop innovations which can solve diffused social
problems and improve the life of the citizens. In order to concretely have an
impact on society, LL’s operations must be ensured for an adequate time:
financial sustainability is fundamental for a LL to be viable in the long-term and
eventually scale up its operations. Although that, a substantial number of LLs
struggle to translate the value created into a sustainable revenue model and,
thus, LLs often present an unintended temporary nature since they stop their
activities when the funding ends (Katzy, 2012). Despite that, most studies focus
on theoretical and methodological aspects of LLs, while good funding practices
are still under-researched and there is a lack of concrete research on viable
revenue models for LLs.
Therefore, in this paper, we first analyze the value creation process for LLs
through a systematic literature review, with a prevailing focus on the social value
which makes LLs a promising methodology to address the social and
environmental challenges of our time. Then, we explain the problem of financial
sustainability, which often precludes to the LLs the possibility to concretely better
society. Then, we present the Funding Mix Framework (FMF), a tool developed
in previous studies, which can be considered a practical support to design a
sustainable funding model. Then, taking the FMF as a reference model, we
analyze six LLs from Italy, Spain, Serbia, Slovenia and the Netherlands. The
results of the case study provide concrete insights over good financing practices
and common problems. In the conclusions, on the one hand, we have some
confirmation over the suitability of the FMF in developing a self-sustainable
funding model and, on the other hand, we reflect on the implications of the
findings for LL’s long-term viability and scalability.
2 Literature review
The last decades marked a radical shift from the traditional conceptions of
organization and market. Many firms collaborate with customers to improve the
effectiveness of product development which often results in considerable benefits
(Nijssen et al., 2012). Furthermore, customers are valuable sources of product
and service innovation (von Hippel, 2005). Moreover, the need for always new
and complex products and services paved the way for many organizations to
draw from a broad set of external sources of knowledge: users, customers,
suppliers, partners and competing enterprises, universities, research centres and
governmental institutions can concur to a shared objective. It is based on these
premises that Chesbrough’s (2006) developed the concept of Open Innovation.
Living Lab is an emergent methodology that has the potential to fulfil the role of
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bridging the gap between User-Innovation and Open-Innovation (Schuurman,
2015).
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LLs require continuous funding and a sustainable financing model to support and
scale up their innovation (Guzman et al., 2013; Evans et al., 2015). Nevertheless,
LLs are often not financially sustainable and struggle to translate the value
created into a sustainable business model (Brankaert et al., 2014, Katzy, 2012).
Hence, a significant number of LLs presents an unintended temporary nature
(Leminen et al., 2012) and financial sustainability seems to be the key condition
for LLs to become permanent and remain operational in the long-term (Veeckman
et al., 2013). Moreover, the ability to implement solutions with a concrete social
impact must be supported and ensured during the entire life of a LL.
Several researchers found out that most of LLs that are adequately funded
primarily rely on public grants and subsidies (i.e. Brankaert, den Ouden, &
Grotenhuis, 2014; Wu, 2012). Even if this is a feasible financing option in the
short-term, it does not ensure the viability in the long-term since many of these
LLs stop their activities when the funding ends. A potential cause of this struggle
can be linked to the fact that many LLs do not make systematic use of business
modelling techniques for themselves (Mastelic et al., 2015). In addition, often
common business modelling tools such as the Value Proposition Builder (Barnes
et al., 2009), the Value Proposition Canvas (Osterwalder et al., 2015), and the
People Value Canvas (Wildevuur et al., 2013) are not adequate to consider
certain peculiar characteristics of the LL (Äyväri & Jyrämä, 2017; Schuurman et
al., 2019).
Finally, LL theory lacks solutions and concrete financing strategies: there is only
a limited amount of literature available that combines LLs with business models
(Hossaina et al., 2019). Being the challenge of financial sustainability of great
importance in the success of LL projects and a key condition for the generation
of social value, the lack of concrete instruments to define a viable revenue model
is a critical deficiency in LL research (Gualandi, 2018). In line with that, in a
previous study (Gualandi & Romme, 2019), we proposed the Funding Mix
Framework as a concrete tool to better identify potential revenues and sources
of funding which can be potentially exploited by any LL in order to reach financial
self-sustainability, long-term viability and thus to scale up their operations. The
FMF represents a practitioner-oriented tool that can help to bridge the gap
between theory and practice, and that can improve the chances of a LL to
successfully deliver social value to its stakeholders and to the citizens
According to the FMF, LLs can draw on different funding options, which we
classify as pay per service (PPS), subsidies (SUB), out of network funds (ONF)
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and cross-financing (CRF). In the next paragraphs, we explain more in detail the
four categories.
2.3.2 Subsidies
Subsidies are the most frequent funding option connected to social and company
value and are ensured by the strategic partners. In fact, social and company value
is mostly recognized by actors committed to a long-lasting relationship, in which
the interest is not limited to projects but aims at the development of shared goals
and objectives. Social value is delivered to the citizens and to stakeholders from
public sector and education, which compensate the LL in the form of subsidies.
In addition, public sector, education and businesses are the main recipients of
company value, if involved in long-lasting relationships and compensate the LL
also with subsidies. Hence, SUB is a funding option that mainly relies on public
sources. Finally, we noticed that SUB is a funding option linked with the entire
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innovation process and operations of the LL and is provided by stakeholders and
actors belonging to the network.
2.3.4 Cross-financing
Differently from PPS, SUB and ONF, this financing option is not linked to the
activities of the LL, neither contribute to the network. In fact, cross-financing is
rather an alternative way to profit from the LL’s assets, such as the physical
location (i.e. the LL can sublet permanently part of its space to a bar or to a co-
working office, or temporarily to events, conferences, meetings) or the
complementary equipment (i.e. the LL can lease printers, software etc.). The
source of CRF is almost exclusively private and completely external to LL
activities.
3 Research questions
The objective of this paper is to better interpret the FMF developed in the previous
studies to have a deeper understanding of how it can concretely support any LL
in exploiting the full potential of its network and activities.
The hypothesis is that any LL can have greater chances of success in generating
social value, initiating virtuous processes that can be scaled up or replicated if
they correctly approach their business and revenue model. In particular, we
hypothesize that LLs that address the different funding options presented in the
FMF in a balanced way.
Only in this way, LLs can succeed in having a substantial impact over society.
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4 Methodology
4.1 Case study design
To answer the research question, we adopt a multiperspectival methodological
approach both in regards to the case selection process (§ 4.2) and the data
collection and analysis (§ 4.3). This method is deemed the most appropriate given
the diverse case studies intended to be analysed, and the most effective in giving
to the results a more compelling nature and thus ensure higher robustness, which
is a fundamental measure of the quality of the research design. This has been
done in accordance with Yin (2003) which states that the choice of the number
has a strong relationship with the purpose of the investigation and thus it is to be
defined by the practitioner coherently with the adopted replication logic. In fact,
the cases can be selected in such a way that they either predict similar results or
provide contrasting results but for predictable reasons. Therefore, in an
exploratory study like the current one, we decided to have to have multiple
perspectives and examples, but, at the same time, we still wanted to include not
an extremely large sample so that we could still explore them in detail in a
qualitative way. Accordingly, we designed the case study to involve between 5
and 10 cases.
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used since they allow the researcher to retrieve experiences, behaviors, opinions,
values, feelings, factual knowledge, and personal background (Esterberg, 2002).
When possible, we opted for semi-structured interviews, which means that we
began with few preset questions to then follow the respondent’s tangent of
thoughts. That seems an adequate choice in an exploratory study in which the
research direction is not completely defined upfront and new unexpected
information can raise. It also seems the most appropriate methodological tool in
order to balance the potential disparity between the researchers’ positionality and
expectations in regards to the outcome of the data collection and our
interlocutors’ interpretation and personal analysis of the data which, in this way,
is not constrained and orientated by a strict set of questions. Furthermore, we
employed also a heterogeneous set of complementary sources of information and
methods. The three Living Labs provided us with additional study material,
ranging from handbooks to the official applications to ENoLL, from video-
interviews of important partners to official PowerPoint presentations. In certain
cases, in situ research was not possible and thus we involved the manager in a
detailed survey and digital interviews covering several meaningful aspects of their
LLs still respecting the semi-structured and open-ended question approach.
This is in line with the broader objective of this study - to develop a coherent
framework gathering several aspects which are not investigated in a systematic
manner in current literature and favour the path to future researchers about
promising novel approaches rather than developing robust models.
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able to perform its activities on a regular basis and is often forced to operate
below the expected standards. The various innovation projects often depend on
a single source and the generation of a concrete impact over society is dependent
on the objective of each project, which is often determined by the main partner.
The approach to funding is often improvised and the LL is far from a concrete
financial self-sustainability. Despite that, also thanks to EU funds ORbITaLA ran
several successful projects which realized transactional, company and public
value for the main partners involved and which had a concrete impact on society.
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primary source of financing. PA4ALL has a structured and systematic approach
to funding which ensures a good degree of financial self-sustainability and long-
term viability. Nevertheless, PA4ALL does not contemplate cross-financing. In
conclusion, PA4ALL, which was the first precision agriculture lab in Europe, has
a strong revenue model which allowed it to have a concrete impact on society
with the creation of new businesses, the establishment of synergies and raising
the public awareness around relevant topics
6 Discussion
The case study shows that financial self-sustainability is still perceived as a
challenge by the LLs which address it in different ways: while in some cases the
approach is systematic and well-structured, in others is rather improvised and
circumstantial. Moreover, the employed funding options are various and the six
cases have different approaches which suggest that they do not refer to a
common paradigm. Nevertheless, the empirical evidence suggests that the
Funding Mix Framework adequately represents the full range of financing options
available for the analyzed LLs and thus it can be interesting to analyze their
funding strategy accordingly.
304
Four LLs can be considered financially self-sustainable, even though not every
case employs all four options. These four LLs are able to perform their activities
on a regular basis, to respect the expected standard and almost all their projects
are ran until the end with successful results: (1) BIRD is the only LL to make use
of PPS, SUB, ONF and CRF and in fact it evolved over the past ten years, it was
scaled up, and was framed in different initiatives. (2) Despite SLL only counts on
PPS and SUB, it established very strong relationships with strategic partners from
public and education sectors and with many businesses from the vivid high-tech
field. (2) PA4ALL does not employ CRF but thanks to a balanced mix of the other
three options, together with the broad national and international network, ran
many projects with success. Nevertheless, the LL’s activities are performed
regularly but not on a daily base: thus, has a different approach: it mostly counts
on SUB from two main partners and does not have a structured approach to
financing. This strategy has been successful in the last years and AFL was able
to scale up its operations. At the same time, it is a factor of risk: long-term viability
might be at stake if one of the two main stakeholders retire. On the contrary,
BIRD, PA4ALL and SLL can count on a broad and heterogeneous network which
makes them not only self-sustainable in their routine activities but also eventually
viable in the long-term.
The remaining two cases present some similarities: they are not able to perform
their activities on a regular basis but they only function occasionally. The staff of
the two LLs is mainly constituted by the two founders which are employed by the
institution owning the LLs. Moreover, the prevailing funding option is represented
by ONF: the LLs are activated in the context of European projects and their
budget is mostly provided by EU calls. These are still interesting cases: in fact,
they are far from a financial self-sustainability which can allow routine operations
and activities. Nevertheless, thanks to their ability to systematically apply to
international calls they have the potential to be viable in the long-term. This is
primarily suggested by ORbITaLA which has been active already for seven years.
In contrast, TECLA is still in a start-up phase and is still fine-tuning its business
model.
Another interesting aspect emerging from the case study is related to the
geographical location of the six LLs: there are hints which suggest the existence
of very different approaches between economically depressed areas, mostly in
the South of Europe, and the wealthier countries in the North. Indeed, the cases
from the Netherlands are the only ones that do not need to apply to EU calls to
finance their activities: in these cases, they are capable to obtain substantial
financial support by the public administrations and by education institutes, while
in the other cases the involvement of the institutions is rather marginal when not
completely absent.
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but also in the direction that the LL’s projects take. In addition, the viability of such
LLs is at stake in the moment that an important partner resigns or stop providing
funds. Therefore, having a broad and heterogeneous set of financers is not fully
necessary but it might be an important advantage in achieving a stable long-term
viability.
Finally, we could have some interesting insights over the social impact of the six
LLs. AFL’s stakeholders are primarily interested in the social value and thus the
social impact, which is the main purpose of the LL, is an adequate project
legitimation. Also, for BIRD, social value is a central aspect and thanks to the EU
funds the LL is able to spread the environmental awareness across the entire
network and direct innovation towards shared sustainable goals. PA4ALL, also
thanks to EU funds, delivers social value in its community through sustainable
rural development and through the creation of new businesses fostering
employment. A similar approach is adopted by TECLA in the textile field but, since
it is not able to perform regularly, the achieved social impact is far from the
objectives. This is a problem that also ORbITaLA is experiencing: in fact, being
forced to operate occasionally only in specific projects the generation of social
value is strongly dependent on the financers: some project has a concrete impact
on society, but in certain cases the financer is rather interested in transactional
and company value and social value remains marginal. Finally, SLL is strongly
business oriented and only rarely involves actively the citizens in its processes.
Therefore, social impact in the short term is mostly limited to an increase in safety
and security in the nightlife of the neighbourhood. Nevertheless, the LL is actively
involved in the definition of state-of-the-art open data policies whose social value
will eventually materialize in a later time. In conclusion, participation in EU
projects and a tied relationship with institutions and education centres favour the
realization of social value. On the contrary, a too marked business orientation or
occasional project orientation are impediments for adequate attention to social
value.
7 Conclusions
We believe that this paper represents an important contribution to the state-of-
the-art of LL both from a theoretical and practical perspective. We put in the
spotlight several deficiencies in the current literature which represent an obstacle
for the definition of virtuous practices financial self-sustainability. In line with
previous studies (Brankaert et al., 2014; Leminen et al. 2012; Ståhlbröst, 2012;
Schuurman, 2015; Gualandi & Romme, 2019), the empirical research showed
that a structured approach to business and revenue modelling can increase the
possibilities for a LL to become financially self-sustainable and viable in the long-
term.
306
In the first case, LLs are capable to finance regularly their activities but they risk
that the interest of the partners prevails over the mission of the LL which becomes
a problem when the network has a strong business orientation which may prevent
the LL to pursue actively social value. Moreover, when a LL counts on a limited
number of financers, also long-term viability is at stake: if one of the main partners
stop financing the LL, financial self-sustainability cannot be ensured.
In the second case, LLs are more independent in pursuing their goals, and if they
systematically apply to EU funds they can be viable in the long term.
Nevertheless, LLs that rely on European calls often cannot give continuity to their
activities and operate occasionally with a prevailing project orientation. In this
way, it is harder to have a concrete impact on society.
The research suggests that an optimal strategy for a LL is to place at the middle
between these two diverging approaches: indeed, the FMF seems to be a
valuable instrument to be employed by LLs in defining the most suitable funding
mix. In fact, all the funding options employed by the LLs participating in the case
study can be framed in the FMF. Nevertheless, we suggest that there is not a
financing model which is optimal for any LLs, but it depends on several conditions
of the LL such as the mission, the field of application, the local context, the
maturity of the institutions, the innovativeness of the network.
Moreover, the empirical research confirmed that when they are not financially
self-sustainable, LLs struggle in generating the expected social impact. At the
same time, we discovered that most LLs do not fully exploit all the possible
sources of financing identified by the FMF. Therefore, LLs could use the FMF to
identify new funding options which can eventually increase their impact on
society. Finally, being the scalability of a LL connected with its self-sustainability
and long-term viability, the FMF can also help LLs to scale up their operations.
This aspect is under-researched in current LL theory. Indeed, this point is truly
based on in-field observation and on reasoning: indeed, it seems clear from the
analysed cases that financial self-sustainability does not necessarily imply the
possibility to scale up the LL, but if a LL is not financially self-sustainable then it
does not represent a promising virtuous model to be replicated or scaled up.
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systematic research around this topic to develop a shared understanding and a
reference theory.
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Sustainable Person-centred Living Lab for
regional management as extension of Japanese
dementia care activities
Atsunobu Kimura*1, Mizue Hayashi*1, Fumiya Akasaka1,
Masayuki Ihara1
*Corresponding authors
1 NTT Service Evolution Laboratories, Japan
Category: Research-in-progress
Abstract
One of the difficulties of Living Labs (LLs) is ensuring their sustainability. Our
research focuses on creative person-centred care activities on dementia for 19
years in Omuta city, Japan. We analysed their sustainable co-creation activities
and extracted 3 key functions (pursuing regional philosophy, sharing the
philosophy with neighbours and co-creating activities with the neighbours). This
paper proposes sustainable LL as regional management method to utilize those
3 key functions. To societally implement the sustainable LL based on Omuta’s
philosophy of person-centred (person-centred LL), Omuta future co-creation
centre was established in collaboration with Omuta local municipality. The centre
and Omuta local municipality tackle comprehensive regional management
through sustainable LL activities.
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1 Introduction
Digital technologies like AI, IoT and social robots are rapidly maturing and they
are expected to achieve innovation (D'Emidio, 2015). About society, quality of life
or well-being topics are receiving attention within Sustainable Development
Goals (SDGs) (United Nations, 2015). Against this backdrop, we have to rethink
the Socio-technical system (STS) (Trist, 1951) which refers to the tight fusion of
technical systems and social systems where it becomes impossible to design and
operate separately. For reestablishing a clear relationship between technology
and society, LLs (ENoLL, 2016, Leminen, 2015) offer the possibility of
establishing a partnership of equality between citizens, companies, and local
municipality throughout the entire participatory design process.
This paper systematically analyzes their activities and extracted 3 key functions
which contribute sustainable cutting-edge activities.
With reference to this report, this chapter introduces key viewpoints for
sustainable co-creation activities. Reginal philosophy is added on those topics,
because all activities and plans are based on Omuta’s philosophy of person-
centred case and members regard the philosophy is the most important attitude
and mind-set.
Function: To pursue issues for the age to come, it is important that the
philosophy provides a way for citizens and concerned individuals to establish their
thoughts or culture based on regional history and to deepen and broaden them.
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In the case of Omuta, they have, over the last 19 years of person-centred care
(Kitwood, 1997), established the philosophy of person-centred activities.
Example from Omuta: Here is a story of two women. One senior woman with
dementia and the other who had mental illness, both entered hospital at the same
time. Both had no family to support them, so the Japanese welfare system would
normally send both to “closed” care facilities after medical treatment. But social
workers in Omuta felt this would not be the best life. To change this pattern, social
workers tried to know and follow each person’s personality, narrative and
humanity by talking with them, their family and their neighbors and also watching
their home and neighborhood. Common wishes are "wanna go home" and
"wanna meet my child". This is, however, often impossible because their home is
too old and dangerous. Sometimes they fail to recognize their children. To explore
better care solutions, the social worker developed the new approach of house
sharing by the two of them (Figure 2). This example illustrates the person-centred
philosophy in action.
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Figure 2. Omuta practice of house sharing
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This can be said co-creation in daily life which is one of the ideal styles of LL to
provide a win-win opportunity for citizens and local municipalities / companies. In
this approach, partnership means a relationship to co-create better life and social
environment of citizen, not just flat relationship based on workshops or interviews.
In some cases, user’s role is simply to live as is and to discuss with company staff
about usual activities or reminiscences. Through this communication, company
staffs refocus on way of life based on the person-centred philosophy. In other
cases, user might talk about his/her inner thoughts only to special people such
as family, friends or favored welfare professionals. Collaboration with such people
is important in deepening person-centred partnerships.
Based on this relationship, they co-create new values with citizens and other
stakeholders. One example is the collaboration between a car dealer and a day-
care facility. One day-care facility was attempting to help a senior user but he
lacked motivation to undertake rehabilitation, he did, however, love cars. He also
knew that a local car dealer was suffering a staff shortage. Though discussion
among the parties, the senior user rehabilitated himself by washing cars at the
car dealer with a helper from the day-care facility (Figure 3).
Figure 3. Omuta practice of car washing for rehabilitation on article from a newspaper
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2.4 Relationship with local municipality
Example from Omuta: In 2000, a public-private organization named Long-term
care service provider council was jointly established by Omuta city and private
long-term care service providers in Omuta. Activities collaborating with citizens,
the welfare department of Omuta city and those private providers were promoted.
Such formation was key point to pursuit activities based on philosophy.
2.5 Financing
Example from Omuta: The private-public organization is financed by
membership fees paid by private service providers. Omuta city pays outsourcing
expenses to a private-public organization as operation fees of activities. The
dementia coordinator training is available at cost to other city’s care
professionals. Omuta city and this organization also secure some funds from the
MHLW for national model projects that explore future care systems and the social
impact bond schemes.
The three key functions for sustainable activities are interlinked. Pursuing
regional philosophies yields educational concepts for value creation. Sharing
philosophies increase the number of neighbors who will join co-creation activities.
Then co-creation activities provide opportunities to educate the neighbors in
practical matters. The educational opportunities ensure that neighbors can
rethink the attitudes induced by uncomfortable feelings.
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This model was made from analysis of care activities but is useful for operation
of co-creation activities like LLs. We expect this model will be very effective in-
service design, for example making products, service development, policy
making and community design, and those activities can restructure society based
on each philosophy and resolve future social issues.
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companies. Omuta was the first to start dementia coordinator training in the
welfare field, and last year we created a training program for the industry field as
a LL education program under the Ministry of Economy, Trade and Industry
(METI). Figure 6 shows the mind-set and process of person-centred design.
These activities aim to create new services based on the person-centred
philosophy.
The facilitator uses the close relationship with citizens and accumulated problems
to coordinate with companies depending on their purpose and resources. This
last activity is similar to the traditional LL.
4.4 Financing
About financing, the person-centred LL elucidates and informs new values based
on the person-centred approach to outside stakeholders, and also obtains
financial and human support from outside. For example, companies will pay
Omuta future co-creation center to assist in the creation of new services in
person-centred LL. Municipality staff will pay for training in the Omuta future co-
creation center to learn mind-set and process of the person-centred approach.
Inside of the region, local municipalities can cut expenditures needed to resolve
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social issues like social impact bond (Nikki, 2014). In the case of Omuta city, they
trying to not only cut the cost of caring but also to maintain the quality of caring
by empowering regional actors who provide informal care services.
5 Summary
This paper presented a model for sustainable activities analyzed of Omuta
welfare activities and a person-centred LL applied by the model to LL. Omuta
future co-creation center was launched to operate activities of person-centred LL
and to realize open innovation with light foot-work over sectionalism. The center
has already started LL project with citizens, companies and the municipality and
will develop new services series based on person-centred philosophy. In future
those person-centred services, policies and communities are created in Omuta
city, our ideal concept of person-centred City will be realized in which people live
as he/she is, to elicit of their capabilities within their social connections.
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The value of participatory approaches in
developing energy services
Joelle Mastelic*1 and Stéphane Genoud1
*Corresponding author
1 Switzerland University of Applied Sciences Western Switzerland, Switzerland
Abstract
How can stakeholders be involved in the development of energy services to
increase energy efficiency? What is the optimal process for engagement? This
is what has been tested in the EnergyLiving Lab, which focuses on energy
efficiency and the development of renewable energy. This innovation paper is
based on several applied research projects. Its objective is to disseminate
research results of a PhD thesis (Mastelic, 2019). The advantages of the Living
Lab method for developing energy services are highlighted. The main steps of
the Living Lab Integrative Process are summarised in a checklist for
professionals and includes: (1) Selection of a practice, (2) Identification of
barriers, (3) Integration of stakeholders, (4) Development of a pilot, (5)
Measurement of results, Communication and dissemination. In conclusion, this
vulgarisation article facilitates the transition from the local to the global scale by
encouraging the development of Living Lab mode initiatives in the energy sector.
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1 The context: Energy services and stakeholders
Although the Living Lab method has been in use for a decade, it has not been
widely explored in the field of energy. Some papers describe the use of the
method for energy savings, such as in Krogstie et al. (2013). The Energy Living
Lab presented in this innovation paper has been developing projects since 2014
specifically in the field of energy efficiency and the promotion of renewable
energies. The key question is to know what value co-design methods bring to a
field that is still very much driven by technological innovations.
It is sometimes thought that consumers are not rational, for example, when they
leave windows open in winter. From their point of view, their actions are rational
because otherwise they would not behave in this way. For a specialist, it is often
difficult to put oneself in the consumer’s shoes and understand these types of
practices that are detrimental to energy efficiency (EE) and the environment.
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experienced 100 years ago, our African neighbors still experience every day. In
Europe today, it is mostly an automatic system that does the work for us, and as
a result, most of us have lost this link with primary energy.
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The problem is that, if the technical solution and/or the rules put into place
(system regulation, laws...) do not meet their requirements, users will find
inventive ways to try to circumvent the system (bypass use). When specialists
encounter blockages, researchers in social sciences are often asked for
interventions that promote “social acceptance,” a kind of magic wand that would
be used to accept technical solutions which do not work optimally. Unfortunately,
it is often too late to change the technical artefacts, and only small adjustments
can be proposed. It is, indeed, at the start that action should be taken.
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What differentiates the Living Lab from other participatory methods is the
combination of several factors, listed in the definition and detailed below:
1) An ecosystem of stakeholders: This laboratory emulates a partnership
between public authorities, companies, citizens, and academics. The
Living Lab manager acts as a catalyst to build a common vision, provide
methods, coordinate experiments, and measure results. To select the key
stakeholders, we use the power/interest matrix, detailed in another article
(Mastelic, 2017).
2) Co-designing solutions: The prefix co- means “with.” We do not develop
solutions for users but rather with users.
3) An in situ environment: Research does not take place in a laboratory but
in the place where energy is consumed or produced; it adapts to different
contexts.
4) A societal-improvement objective: A strategy for individual well-being is
not developed but rather societal well-being is the aim.
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than choosing a field of use a priori. The PESTEL model (political,
economic, social, technological, ecological, legal) can also be used to
understand the complexity of the usage context.
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process forward. Many tools exist to co-design energy services and are
presented in other works by the same authors.
328
(Dupont et al, 2018). The LL method makes it possible to build bridges between
actors and between disciplines.
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behind the projects of mini hydraulic turbines in drinking water systems, joint
tendering for solar panels on public and private roofs, and DHS in the village. The
assembly unanimously voted the budgets to implement the plan developed by
the children and students, and local companies are working on it.
4 Conclusions
How can we achieve the energy transition while engaging key stakeholders? The
share of household energy consumption is very high, accounting for about half of
the total consumption. It is, therefore, illusory to imagine an energy transition
without citizen. It is also completely unrealistic to imagine that, by giving them
information only, this could be enough to get household users to drastically
change their consumption practices. Although they represent about half of the
energy consumption, these consumptions are highly diffuse, with very varied
uses. It is, therefore, difficult to establish a cost-effective economic process to
help them reduce their consumption because, apart from communication
solutions, which have demonstrated their limits, the time required to help them
achieve an energy transition within the expected time frame generates significant
consulting and support costs. This transition will have to be rapid and will be very
difficult to achieve without effective participatory approaches. LL’s approaches
are perfectly aligned with this spirit, as co-designed solutions are more easily
accepted. Many indicators demonstrate the awareness of the population—and
young people, in particular—of the need to reduce our impacts on the
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environment. This is very encouraging and adds one more reason to help
redefine market rules. We must accelerate the energy transition, for example, in
the field of construction where, with a rate of 1% per year of renovation of existing
buildings, it would take us 100 years to refurbish our real estate assets. We
obviously don’t have that time available. Today, a large part of the activities
conducted by economic actors i will have to be refocused on actions around the
energy transition. This is also true for universities and the institutions that finance
them. They should contribute with a managerial impact to the reduction of CO2
emissions and the production of renewable energies, not only through theoretical
contributions. There are currently many solutions on the market that are energy
efficient, both technically and financially. The deployment of these solutions
should be supported with as many resources as fundamental research on
technological solutions. Clearly, technology must continue to evolve, but in
today’s society we need much more action around stakeholders’ participation,
who will ultimately decide whether or not to join the collective effort. This is
certainly the main benefit of “action research” to promote the energy transition
that really contributes, here and now, to increasing the production of renewable
energies and reducing CO2 emissions.
1) Selecting a practice
Study the available data on your energy service. What are the practices of the
actors that have a strong impact (positive or negative) on the efficiency of your
energy service? Select between 1 and 3 practices (e.g., taking a bath instead of
a shower, leaving windows open, changing the temperature set point, allocating
charges to the residential surface...). Try defining the “roots” of the problem and
not only the symptoms.
2) Integrating stakeholders
Make a list of stakeholders who have influence over your energy service. Try to
place them on the power/interest matrix (your own assumptions): (e.g., the
commune’s energy delegate, the building janitor, the end users, the financiers of
the solution, the energy distributor...). (Eden & Ackermann 1998, in Bryson,
2004).
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Subjects Players
HIGH
Level of Interest Crowd Context Setters
LOW
LOW HIGH
Level of Power
Figure 2. Power-Interest Matrix, adapted from Eden & Ackermann in Bryson 2004.
332
5) Piloting an experiment
Test the co-designed solution in the field and not in the offices! Collect feedback
to improve your energy service (interviews, ethnographies). Perform as many
iterations as necessary without waiting for a final prototype (agile methods).
6) Evaluating performance
Establish the measurement and verification plan before the pilot (e.g., IPMVP)
and evaluate the results regularly. Triangulate the data to verify your conclusions
(qualitative/quantitative, simulation/real consumption data etc.).
References
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Review, 6(1), 21-53. https://doi.org/10.1080/14719030410001675722.
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Cialdini, R. (2001), Harnessing the Science of Persuasion, Harvard Business
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Cimmino, F., Mastelic, J., & Genoud, S. (2016, September). Multi-method
approach to compare the socio-demographic typology of residents and
clusters of electricity load curves in a Swiss sustainable neighbourhood.
In 2016 ENTRENOVA Conference Proceedings.
Dupont, L., Mastelic, J., Nyffeler, N., Latrille, S., Seuillet, E. (2018), Living Lab as
a Support to Trust for Co-creation of Value: Application to the Consumer
Energy Market, Journal of Innovation Economics and Management,
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Kollmuss, A., & Agyeman, J. (2002). Mind the gap: why do people act
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Krogstie, J., Stålbrøst, A., Holst, M., Gudmundsdottir, A., Olesen, A., Braskus, L.,
... & Kulseng, L. (2013). Using a Living Lab methodology for developing
energy savings solutions.
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Mastelic, J., (2019), Stakeholders’ engagement in the co-design of energy
conservation interventions: The case of the Energy Living Lab, doctoral
thesis, University of Lausanne.
Mastelic, J., Genoud, S., Cimmino, F.M., Previdoli, D., Fragnière, E., (2016),
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335
Theoretical &
Methodological
Living Lab
Challenges
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Blockchain, a promising way for scaling up co-
creation of innovation from local to global
Eric Seulliet1
Abstract
It is difficult to mobilize co-creating users over time: lack of motivation to
contribute, difficulty in capitalizing on contributions. The outcomes of traditional
co-creation processes are therefore often limited in scope. The use of blockchain
is one way to overcome these limitations and scale up. By allowing contributors
to be recognized or even remunerated, the blockchain produces a "nudge" effect
thanks to the climate of trust it creates. Thanks to the traceability and
capitalization of contributions, the blockchain also makes it possible to make the
most of them by promoting their recombinations. Finally, the blockchain allows
new approaches to intellectual property to be unleashed and new types of
organizations (DAO) based on sharing to emerge.
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1 Introduction
The interest of co-creation is increasingly recognized in innovation approaches.
Co-creation makes it possible to optimize and enrich these approaches at all
stages of the innovation process.
At the ideation stage, co-creation makes it possible to produce more ideas and,
above all, it generates a biodiversity of creative ideas, these coming from a
plurality of actors. The observation of various situations and practices in real life
contexts, which are the very basis of living labs approaches, also makes it
possible to detect more emerging uses.
Thus, co-creation is the intrinsic value of the Living Lab movement and is its
fundamental characteristic.
This double glass ceiling that co-creation faces must absolutely be crossed if we
want the actions of living labs to be more recognized and that living labs move
from a sympathetic consideration to a real recognition. It is at this price that we
can hope to ensure that the results of co-creation have a real impact, much
broader than those often too limited in traditional communities of co-creators.
Our paper proposes to share, modestly, our insights on the issue based on our
own research, our experience, and our exchanges with professionals. Thus, our
conviction is that the blockchain can be a formidable lever to boost co-creation
and open innovation and boost it from an artisanal stage to a larger scale.
Our paper presents concrete examples and we also present a project in the
process of being launched as well as our thoughts on future directions for
blockchain in a context of co- creation.
Quantitative limitations
Co-creation approaches encounter a quantitative limitation as it is often materially
difficult to gather a large number of contributors.
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The scope of the innovations produced also seems limited, since contributors are
generally recruited from a limited circle of users, who are often endogenous in
nature.
Qualitative limitations
A major problem in a co-creation process is to be able to sufficiently and
sustainably mobilize the participants in the process. Several factors can explain
these difficulties in mobilizing and involving co-creators.
Human beings also need a minimum of personal recognition. They may be willing
to engage in a collective process, for example in an ideation sequence based on
brainstorming to collectively produce creative ideas, but their full engagement will
quickly be limited if they feel that their contributions are not being credited to them.
The saying "let's repay to Caesar what belongs to Caesar" is most valid in this
case.
These are all questions that do not easily find answers in the usual co-creation
processes.
340
Nor does classical co-creation seem suitable for producing radical innovations
because it is based above all on everyday life experiences. Moreover, it is not
easy to prioritize and structure the insights collected because they are delivered
in a disorderly manner.
In practice, it is also complicated to recruit co-creators, it is difficult to motivate
them over time..... In addition, the whole process is rather slow because of the
necessary iterations that it requires. The process must also be organized and
animated, which requires human resources and tools.
Living labs, for which the issue of user involvement is particularly important, seem
to be increasingly aware of the need to find ways to take the co-creation of
innovation to a more advanced stage. It seems that the solutions can be
combined around two main axes:
This concept of nudge obviously applies perfectly to the issue of the involvement
and motivation of co-creators. Two examples can be mentioned in this regard
from the latest OpenLivingLab Days in Geneva in 2018:
• A workshop entitled "Involving end-users: intrinsic or extrinsic rewarding"
clearly questioned what motivates participants in a co-creation group. The
outcome stated: “the discussion was interactive and very vivid. The biggest
motivation for end-users to participate is intrinsic (acknowledgment,
contribution, ownership, social contact), but extrinsic rewarding must be
taken into consideration because it helps to get a good mixture of
participants. A monetary incentive (voucher, cinematicket, freelunch) can
be an important trigger for some target groups”.
15
https://www.cairn.info/revue-journal-of-innovation-economics-2019-1-page-53.htm
341
networks require the establishment of strong links of cooperation and
collaboration.../... In addition, the mobilization of actors is generally based on
mutual trust, which must be built and nurtured”. This research work went as far
as developing a tool to assess trust in a living lab process (Co-coon Matrix).
Trust is a prerequisite for individuals to engage together and combat the natural
tendencies of human beings to put forward their own point of view. This need of
trust plays out on several levels:
• Trust in contractors and other stakeholders
• Trust between group members, especially in the case of larger groups,
with concentric circles of participants
• Trust in external partners and contributors
• Trust in the facilitation methods and teams
Trust in the tools used in co-creation processes: a certain reluctance to use open
innovation tools due to the lack of trust that contributors may feel towards current
co- creation and open innovation platforms, particularly with regard to the
protection of their personal data.
What is blockchain?
The blockchain is a transparent and secure information storage and transmission
technology, operating without a central control body. By extension, a blockchain
(sometimes called DLT "Distributed Ledger Technology ") is a database that
contains the history of all the exchanges made between its users since its
creation. This database is secure and distributed: it is shared by its various users,
without intermediaries, which allows everyone to check the validity of the chain.
While its first applications were limited to the field of fintechs. Bitcoin is the most
well-known use case of blockchain. It was created in 2008 by an unknown person
whose pseudonym is Satoshi Nakamoto. It refers to both a secure and
anonymous payment protocol and a cryptocurrency. Blockchain is now finding
new uses in many sectors: energy, health, logistics, intellectual property, etc. As
far as intangible capital is concerned, one area that seems particularly promising
for the blockchain is that of co-creation and open innovation.
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kinds of transactions. But what is an innovation process if not transactions of
ideas, suggestions, creative and inventive contributions? By broadening the
concept of innovation, it can also be described as transactions in intangible
assets.
The Nudge and Trust axes have been mentioned above. It is striking to note that
the blockchain allows precisely major contributions in these two areas:
Trust:
Blockchain is a technology that has intrinsic virtues of transparency and equity. It
generates a spirit of collective sharing and intelligence as well as a sense of
belonging to a community. It thus promotes the reunion of individuals who share
common values and are oriented towards the same goal. All these qualities make
the blockchain an ideal instrument for building trust.
Moreover, by protecting intangible assets, the blockchain makes it possible to
secure innovators, thus increasing their trust in the system, which in turn
encourages their involvement.
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Nudge:
By ensuring the traceability of contributions, the blockchain enables to know who
was at the origin of the value creation in a co-creation process. And even if this
is a collective process, it ensures that each contributor is truly recognized. And
when we know that individual recognition is a source of motivation, we see all the
potential that blockchain can bring to boost co-creation.
But of course, blockchain can allow this nudge effect to go far beyond simply
distinguishing individuals for their personal contributions. The blockchain may, for
example, include a scoring and voting mechanism to assess individuals for their
contributions by their peers. The blockchain can also go further in encouraging
by setting up a system of remuneration for contributors through tokens.
Therefore, with these trust and nudge characteristics, it is not surprising that
blockchain can be considered as the technology with the most potential to
advance the co-creation of innovation.
The blockchain can considerably increase the business value for co-creation
approaches through its intrinsic added values: more inventiveness and creativity
are generated while there are fewer losses thanks to the traceability of these
ingredients, possibility to involve more participants.
16
https://www.linkedin.com/groups/8561295/
17
www.blockchain-agora.com
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2018 in Paris on the theme of innovation ecosystems, which brought
together several living labs.
• Publication of articles dedicated to this theme, notably for Harvard
Business Review France.
These initiatives were diverse but had the common objective of arousing interest
in the new field of blockchain and co-creation, identifying experiments, identifying
actors, creating partnerships in this field, evaluating the potential of blockchain
for co-creation. They also generated a lot of reactions and testimonials which
have been quite useful for digging the subject of co-creation and blockchain.
Several projects have been identified in this specific field. These projects range
from the simplest (identification of contributors' contributions) to more ambitious
projects (real co- creation approaches).
A benchmark that we conducted at the beginning of 2019 showed that many open
innovation and co-creation platforms based on blockchain have recently
emerged, such as Connecty18, Tribute 19, Ideation20, Crowdholding21, ISH22,
Kakushin23, ValYooTrust, ...
It is not the purpose of this paper to detail these projects. However, it should be
noted that they each have their own specificities in terms of angles (some are
more oriented towards research, others towards innovation), fields of activity,
organization, functioning, etc.
18
https://www.connecty.io/
19
https://www.tribute.coop/
20
https://ideation.com/
21
https://www.crowdholding.com/
22
https://ish.earth/
23
https://www.kakushin.tech/
24
www.imt.fr
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to develop their own intangible assets (researchers, creators, inventors,
authors, knowledge producers, etc.).
• Its multidisciplinary dimension: ValYooTrust is interested in various
domains like business innovation but also R&D, education, health... for
example, in the field of health ValYooTrust brings together communities of
patients on the assumption that they can be experts in their own
pathologies and therefore able to indicate avenues for innovation.
• Its disruptive side thanks to several innovations: a sophisticated system of
tokens (ValYooCoins) allowing to vote for the best projects and to value
them, new mechanisms of mobilization of communities gathered by
ValYooTrust, the use of artificial intelligence which allows to propose an
advanced "mix and match" engine to put in contact co-creators
• Its mixed human/virtual operation: alongside automated mechanisms
(based on blockchain, smart data, AI,..) ValYooTrust leaves a place to
human interventions. These interventions consist in complementary
evaluations of contributions by experts and mentors. The human side is
also brought by a JuryGreen™ mechanism, based on assessment by legal
experts giving a legal basis to transactions. Another major interest of this
JuryGreen™ blockchain is to generate a reduced carbon footprint,
reducing the blockchain's energy consumption problem.
• Its innovative and viable business model: registration on the platform is
free for individual entrepreneurs, startups, citizens, so a critical mass of
members can be quickly reached; financial resources come from the major
players thanks to a triple source of income: the availability of the platform
in white label, memberships for registration on the platform, transaction-
based and results-based fees.
• Its universal ambition: ValYooTrust has goals that go far beyond simple
business innovation. The project has objectives to promote initiatives in
the cultural, artistic, societal, philanthropic and other fields that are likely
to attract as many people as possible. Beyond a co-innovation platform,
ValYooTrust is a crowd innovation platform.
The ValYooTrust project delivers a perfect example of added value for all
stakeholders thanks to the blockchain:
• Living labs and similar organizations engaged in collaborative innovation
achieve more results (see paragraph on business value) and thus will gain
more credibility and global recognition
• It is also easier for them to manage the full process thanks to the
traceability of contributions
• Participants are more motivated and can get gratification and even
monetary rewards
• Other stakeholders can be reassured on the living labs they supervise or
partner with as thanks to the blockchain they have tools to measure and
assess their effectiveness.
• On a broader scale, the whole civil society will of course benefit from
added creativity and innovation
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4 The great future prospects provided by the Blockchain
The blockchain will open up new horizons in many areas. We can even talk about
paradigmatic revolutions.
IP Renewal
As individuals are encouraged to become more innovative and creative, it is clear
that regulation as we know it today in the field of intellectual property is no longer
necessary and will change profoundly. The current patent system, while it has
been an engine of innovation and growth in the post-war period, is now reaching
its limits: unbearable costs and delays in filing and approval for small structures,
the "tragedy of anti-communities" that prevents the use of basic research when it
comes from a holding entity, too many patents and annuity research...
On the other hand, it can be argued that tokenization via blockchain has been
described as a new form of patent system, which would increase trust among
competing firms, stimulate cooperation and eventually, further support open
innovation. In that respect a solution comes from Nalebuff and Stiglitz (1983),
who suggested that prizes should be used to reward great ideas. According to
the Global Intellectual Property Center (2009), prizes are better at proving a
concept than bringing concrete, useful technologies into existence. Accordingly,
tokenization could be used to assign prizes in a web-based idea competition.
Empowerment of individuals
A major revolution brought by the blockchain is certainly to empower everyone.
The blockchain is thus a formidable lever of inclusiveness as well as a social
elevator: everyone can express himself, put forward his ideas and obtain rewards
(not only moral but potentially in sound and stumbling cash). You don't need to
be well-born, nor to have prestigious diplomas or privileged access to
technological tools to be an innovator. This extension of opportunities opens up
huge opportunities for an extensive deployment of innovation and thus for a much
broader creation of value that can benefit everyone.
Scaling Up
The blockchain allows to create virtual communities. These can be very large and
extend ubiquitously to the four corners of the world. In addition, the acceleration
of the production of intangible assets and knowledge in the world is generating
an exponential need for "matching" between supply and demand. The blockchain
can accompany and multiply this growth in innovation by taking it to a much larger
scale.
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The great strength of the blockchain is that it reproduces a natural mechanism
and develops organically. In biology, stigmergy is an indirect coordination
mechanism between agents. The principle is that the trace left in the environment
by the initial action stimulates a subsequent action by the same or a different
agent. In this way, successive actions tend to be reinforced and thus lead to the
spontaneous emergence of coherent, apparently systematic activity. Thanks to
the stigmergical processes it induces, the blockchain makes it possible to
massively mobilize collective intelligence, to introduce a spirit of sharing, to
mutualize the contributions of community members, to generate a broader
cooperation that is more natural, fairer and more motivating. By managing the
individual reputation of community members, the blockchain also creates a sound
emulation between co-creators. Finally, by combining the principle of cooperation
with the co-creation of innovation, it creates a new paradigm, deploying more
efficient, productive and ethical innovation.
With the enormous prospects that it brings the blockchain is much more than a
technology that will boost the co-creation of innovation. The blockchain paves the
way for a new economy that some call crypto-economy, based in particular on
peer-to-peer transactions without confiscating the value created through
intermediaries. In this approach, the value is fairly distributed with minimum
resources being allocated to everyone and the added value being shared
between those who created it. But it is clear that beyond these economic
challenges, these new schemes will make it possible to bring about new
decentralized, more democratic and more ethical social organizations such as
DAOs (Decentralized Autonomous Organizations): these are organizations
whose governance rules are automated and immutable and transparent in a
blockchain. Aragon25 is a good example of a prototype platform based on the
DAO principle.
Required developments
But let's face it, as it stands, the blockchain is not free of shortcomings, of a
technological, practical and societal nature.
25
https://aragon.org/
26
www.positiveblockchain.io
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In particular, the issue of the enormous computing power required, which
generates costs, low yields and slow transactions, will have to be resolved. One
approach initiated by the ValYooTrust project with its blockchain JuryGreen™
consists in reintroducing a human factor into certain mechanisms of the
blockchain, thus reducing its energy consumption.
Technologically, the challenge for the blockchain is to be able to grasp ideas and
co-creations and to transcribe them correctly. As much as standardized data from
bitcoin transactions are easy to enter in chained blocks, it becomes more
complicated when it comes to multidimensional content with strong qualitative
and therefore subjective components. There is also the challenge to bring
together the innovators best able to collaborate. This is where matching solutions
come into play, such as artificial intelligence and smart data. When it comes to
developing POCs and mock ups, virtual reality is a solution that can bring great
added value to a co-creation platform.
Another issue is the security and reliability of the system. Recent events have
shown that the blockchain is not free of loopholes. Should we not fear that groups
of individuals will set up a coalition to influence or divert the added value of
"blockchained" contributions to their benefit?
In the end, provided that individuals are not chained to a technology, however
promising it may be, and that care is taken to give primacy to human beings and
ethics, the paths of the blockchain certainly deserve to be explored by those who
believe in the virtues of co-creation.
European perspectives
We are well aware that these reflections are only the beginning of a vast field of
research and experimentation in which it would be essential for ENoLL to take its
part in evaluating how the living labs could have a new impetus thanks to the
blockchain.
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• How to train people to use blockchain methods and tools? Won’t it
constitute a technical obstacle and thus introduce a barrier to the
participation of people without sufficient technical background?
• How to cope with the footprint issue of the blockchain?
We can see that this field with its enormous stakes is attracting increasing
attention from Europe. Several recent or current initiatives can be mentioned: the
projects #Blockchain4EU "Blockchain for industrial transformation"27, the prize
Blockchains for Social Good28, The European Union Blockchain Observatory and
Forum29 or the #DLT4Good "Co-creating a European Ecosystem of Distributed
Ledger Technologies (DLTs) for Social and Public Good"30.
As stated on the website of the Commission for this latter project "Distributed
Ledger Technologies (DLTs), the most well-known being Blockchain, are one of
the emerging technologies foreseen to have a deep and broad impact over the
next ten years. Looking in particular into public or third sectors and other civil
society organizations, DLTs are expected to transform how such sectors and
organizations operate or connect with citizens, businesses and other
stakeholders".
5 Conclusion
We wanted to show in this paper that the blockchain could be a lever for the future
of the co- creation of innovation thanks to two major ingredients: the nudge effect
and confidence building. Thanks to these, the blockchain makes it possible to
overcome the shortcomings of co-creation. In doing so, it opens up exciting
opportunities for living labs. It extends their influence far beyond the local to the
global and universal. It can help them evolve into more transparent, horizontal
and ethical organizations. It allows individuals to be re-invigorated and, by
allowing them to truly flourish, it creates the conditions to put the human being,
rather than the user, at the heart of innovation processes. And this is for the
betterment of both the individual condition and the collective good and progress.
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of Innovation Economics & Management (pages 53 – 78), Living lab as a
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https://blogs.ec.europa.eu/eupolicylab/portfolio/
28
https://ec.europa.eu/research/eic/index.cfm?pg=prizes_blockchains
29
https://www.eublockchainforum.eu/
30
https://blogs.ec.europa.eu/eupolicylab/portfolios/dlt4good/
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support to trust for co-creation of value: application to the consumer
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blockchain-eric-seulliet/
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propriete-intellectuelle-grace-a-la-blockchain
351
Cross-cultural Differences in Living Lab Research
Nele A.J. De Witte*1, Ingrid Adriaensen*1, Leen Broeckx1,
Vicky Van Der Auwera1 and Tom Van Daele*2
*Corresponding authors
1 LiCalab/Thomas More University of Applied Sciences, Belgium
2 Expertise Unit Psychology, Thomas More University of Applied Sciences,
Belgium
Abstract
Cross-border collaboration is an important part of living lab research, as
circumstances and requirements for services and products can vary greatly
depending on the region in which they are introduced. While cross-cultural
differences can be of interest for these studies, they can also be confounding
factors for data collection and analysis. Dissimilarities in the recruitment and in
the participation of end users in different regions could influence the outcomes
of international studies with multiple implementation sites across countries.
Therefore, the current survey study investigates awareness of such cross-
cultural differences. The sample consists of 36 living labs from 20 countries.
Results show that regional differences are reported in terms of participants’
motivation for participation and the impact of gender, age, professional status,
and socio-economic status on participants’ contribution. Additionally, regional
differences influence whether a moderator should take the role of a facilitator or
a more dominant guide of the process during group sessions. Implementing well-
chosen strategies for recruitment, for grouping, and for supporting equal
contribution in sessions could improve the quality of international living lab
research, while still maintaining sufficient standardisation.
352
1 Introduction
Living lab organisations are flourishing across Europe and there is a noticeable
rise of these labs in the rest of the world as well (Ballon, Van Hoed, & Schuurman,
2018). Cross-border collaboration is an important part of living lab research, as
circumstances and requirements for services and products can vary depending
on the region in which they are introduced. Obtaining relevant information on local
preferences and customs in respect to a service or design can be of great
importance for successful dissemination across borders. However, dissimilarities
in the recruitment and in the participation of end users in different regions could
influence the outcomes of international studies (e.g., Im, Page, Lin, Tsai, &
Cheng, 2004). Therefore, it is important to investigate the influence of such cross-
cultural differences and adjust study protocols accordingly.
There is a growing need for international living lab research since the cultural,
professional and legal context of specific regions can have important implications
for the products and services of interest. International cooperation between living
labs provides benefits not only for the innovations that are being developed.
Living labs benefit equally, since this provides them with opportunities to learn
from one another, exchange best practices and harmonize ideas (Mulder &
Stappers, 2009). While cultural differences are of interest for the further
development and implementation of innovation, they could however also
influence data collection and be confounding variables for study outcomes.
Characteristics that can be associated with culture (e.g. socioeconomic or
educational status) could threaten the validity and reliability of cross-cultural
studies (Im, Page, Lin, Tsai, & Cheng, 2004). Moreover, methodological
approaches that work well in one country or context might not necessarily be
appropriate in a different context.
353
social standing can (unintendedly) intimidate group members and hereby
influence the outcomes of the session. Guidelines recommend that participants
of group sessions are homogenous in personal characteristics and background,
but studies investigating the effect of heterogeneity on outcomes in group
sessions are sparse (Greenwood et al., 2014). Additionally, it is not always
feasible to cluster individuals based on all potentially relevant characteristics,
such as gender, age, ethnicity and socioeconomic status (SES), the latter of
which is often measured as a combination of education, income and occupation.
The current study aims to investigate which regional differences can influence the
participation in living lab research in different regions across the world. The aim
is rather to investigate the perceived impact of such differences, both in group
contexts (e.g., focus groups or group co-designing sessions) and in individual
settings (e.g., interviews, human factor studies), across different countries. The
current study intents to map to what extent local contexts are considered when
organizing and moderating living lab research and whether the living labs expect
potential differences to have an impact on study outcome.
2 Methods
2.1 Recruitment
Organisations performing living lab research were invited to complete an online
survey, through personally addressed e-mails, social media, and through
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networks, including the European Network of Living Labs (ENoLL). Although we
strived for equal representation of different regions across the world, living labs
are less common and more difficult to reach outside of Europe. Data was
collected between December 2018 and April 2019. All participants provided
informed consent.
2.2 Survey
A survey assessing cross-cultural differences in the participation of end users in
living lab research was designed. Firstly, the survey inquired about the
recruitment process in the specific region of the participating living lab. Secondly,
local differences in study participation depending on gender, age, professional
background and SES were assessed. Finally, the participants reported on the
use of inclusion strategies and the role of the moderator, and reflected on
potential cross-cultural differences. The survey consisted of multiple choice and
open-ended questions. Completing the survey took about 35 minutes.
2.3 Analyses
Frequency analyses were used to compare the responses of different regions.
Additionally, thematic qualitative analyses were used to gain more in-depth
insight into cross-cultural differences.
3 Results
3.1 Description of living labs
In total, 36 living labs of 20 countries participated in the survey (Table 1). The
majority of these living labs are situated in European countries (n=28) and are
specialized in the area of Health & Care and/or the Silver Economy. No living labs
from Africa and Eastern Europe could be included. All living labs, apart from one
Danish living lab, completed the entire survey. One living lab identified as being
both French and Spanish. Its inputs are, therefore, included in both the Western
and Southern European regions. Due to a small sample size, findings in countries
outside of Europe should be interpreted with care.
All living labs perform group sessions (e.g., co-creation sessions or focus
groups). On average, they organize 26 of such sessions annually (M = 25.5 SD
= 44.94), however this ranges from 1 session to about 225 sessions per living lab
per year. The living labs perform about 38 individual sessions (e.g., interviews,
human factors studies) annually (M = 38.45, SD = 73.77). Again, differences
between labs are large with two living labs performing no individual sessions at
all and others performing up to 300 sessions per year. Additionally, living labs
perform other activities, such as stakeholder meetings (M = 17.09, SD = 16.47
annually), survey studies (M = 7.59, SD = 8.78 annually), and other activities such
as innovation labs, community building, business model development, live
sessions, and boot camps. There is a large range in the number of participants
that are being included on a yearly basis. Most living labs include between 10
and 500 participants (M = 156.76, SD = 126.14, n = 27). Six living labs include
more than 500 participants each year, specifically in Colombia (n = 1000
participants), UK (n = 1300 participants and n = 6892 participants), Finland (n =
355
2000 participants), Belgium (n = 5000 participants), and Canada (n = 15000
participants).
356
the communication channels that are being used or preferred. However, online
advertisement (e.g. on fora or social media) is solely practised in Northern Europe
(5/9 living labs) and in Western Europe (by 5/14 living labs).
Personal environment
Advertisement online
Printed advertisement
Recruitment agency
Word of mouth
Marketing agency
0 5 10 15 20 25 30 35
Organisations that use this channel
Organisations that report the channel being most effective in their region
Figure 1. Frequencies of the communication channels used to recruit participants and the
communication channels that were reported to be most effective in a region. Living labs were
able to report multiple communication channels.
On average, attrition rate is around 15% in the participating living labs (M = 14.88,
SD = 10.31). Estimates were somewhat lower in Northern and Central America
(8% and 2% respectively) and Australia (5%), as compared to European (16%)
or Asian countries (16%). Categories for motivation for participation were defined
by thematic analysis. The values presented in Table 2 indicate the number of
living labs reporting this motivational principle to be present. Multiple driving
principles could be reported per living lab. In general, participation in living lab
research seems to be most strongly driven by an intrinsic motivation for personal
reward, such as gaining appreciation and knowledge. Other motivating factors
are gaining material rewards, contributing to helping others or the society, being
interested in the specific product or application, or having social contact. Results
suggest that personal reward is predominantly important in Europe and Australia,
while external (monetary) reward is more important in Central America and
Eastern Asia (Table 2). Turkey (Western Asia) appears to be situated more
closely to the European values in the field of motivating factors. Differences
between specific countries within one region are limited.
357
Table 2. Motivation for participation. The five middle columns give an overview of the number
of living labs reporting different principles, which motivate participants in their research
studies. The final column on the right represents the extent to which an external reward is
needed to motivate participants on a scale from 0 (not needed at all) to 10 (participation
solely for reward).
Living labs report that differences between target populations and study designs
relate to whether external rewards are necessary for participation. External
rewards appear more important for professionals (with limited time available) or
for individuals recruited by recruitment agencies. Participants with an intellectual
interest in the topic and patients who can gain from the innovation have a lower
need for external motivators. While a Dutch living lab experienced that older
people are more intrinsically motivated (which they suggested was possibly
because they have more time for participation than their younger counterparts
do), a living lab from the United Kingdom (UK) reported that reimbursement of
costs was relevant for the elderly. Apart from cross-cultural differences, external
factors can also have implications for remunerations. Studies that require more
investment from participants (in time or due to experiencing some discomfort) are
more likely to need external rewards. Additionally, rewards can be influenced by
project budgets and whether the innovation is for public design as opposed to a
private enterprise or academic research.
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Many living lab activities consist of group sessions (e.g., focus group, co-creation
sessions). Group sizes can vary depending on the innovation of interest, target
population, and study design. However, living labs indicate that they generally
consist of about 10 participants (M = 10.54, SD = 5.68). These groups can contain
individuals differing in gender, age, professional status, and SES. Figure 2
provides an overview to what extent living labs indicated that these factors would
influence contribution in living lab research. Contribution was defined as actively
collaborating in the process, providing input, and formulating ideas in the session.
More than half of living labs (n = 20) report that they do not consider gender to
be of influence to study contribution, while about a quarter does believe it could
have an impact (n = 8). Gender is mainly reported to have an impact in Austria,
India, Mexico, and the UK. However, only India and one Italian living lab organize
separate sessions for male and female participants. Living labs were asked to
estimate the contribution of male and female participants in three conditions:
mixed gender group session, separate group sessions per gender, and individual
sessions. Although living labs find it difficult to make this assessment, the majority
of labs believes that both genders contribute evenly in all three conditions (mixed:
n = 19; separate: n = 13; individual: n = 22). The remaining living labs mostly
report that female participants contribute somewhat to a lot more actively (mixed:
n = 5; separate: n = 7; individual: n = 5). Three living labs (from Austria, Germany,
and the UK) report that male participants would contribute more actively in mixed
group sessions, but that organizing separate group sessions would results in
increased contribution from female participants (n = 2) or equal contribution of
both genders (n = 1).
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(A) Gender (B) Age
16
14 16
14
12 12
10 10
8 8
6
6 4
4 2
0
2
Of Might be Not of Do not
0 influence of influence know
Of Might be of Not of Do not influence
influence influence influence know
Europe Asia Australia The Americas Europe Asia Australia The Americas
14 14
Number of living labs
12
12
10
10 8
8 6
4
6 2
4 0
2 Of Might be Not of Do not
influence of influence know
0 influence
Of Might be of Not of Do not
influence influence influence know Europe Asia Australia The Americas
Figure 2. These graphs represent to what extent living labs believe personal characteristics,
specifically gender (panel A), age (panel B), professional status (panel C), and socio-
economic status (panel D), would influence active contribution in living lab research.
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The vast majority of living labs report that professional status, which refers to
whether participants are end users/patients or professionals (e.g., hospital staff),
definitely (n = 22) or potentially (n = 5) influences study contribution.
Nevertheless, only three living labs (all European) try to organise separate
sessions for participants with a different background, while 22 living labs include
them in the same session. Overall, most living labs consider professionals and
end users to contribute evenly in mixed group sessions (n = 14), separate group
sessions (n = 14), and individual sessions (n = 13). However, there were also
many living labs that were not sure how professional status influenced the
contribution in these different sessions (n = 9, n = 13, and n = 11 of the sample,
respectively). Of the living labs that did observe a difference in contribution, it is
mostly the case that professionals contribute somewhat to a lot more actively
than end users do (n = 10, n = 6, and n = 8 of the sample, respectively).
Living labs were able to report other individual characteristics that could influence
participation or contribution to living lab research. Five labs indicated that
geographical living situation is of importance. Not living nearby the living lab
and/or lacking mobility impedes participation and environmental characteristics
(e.g., living in a town vs. rural living) could also influence participation. Secondly,
the match between the product and participant (in terms of interest, experience,
but also having the feeling that they can have an impact) was deemed important
by five living labs. Health can influence participation in two ways. On the one
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hand, health problems and disability could lower participation rate (through lack
of access or lack of ability to interact with innovations; n = 3). On the other hand,
the health situation could increase the relevance and lead to stronger contribution
(n = 1). The economic situation could also have an impact (n = 3), both in relation
to availability for research (higher workload means lower availability) as well as
when it comes to attitude (e.g., more negativity in unemployed participants). Next,
ethnicity appears to be important in some regions. In the UK, an
underrepresentation was observed of individuals of black and minority ethnicity
(n = 2). Having a migratory background is reported to have an impact in Turkey.
Relatedly, language (e.g., not being a native speaker) can influence contribution
in the sessions (n = 2). Other factors influencing participation in research or
contribution to the sessions are personality characteristics such as technological
competence (n = 3), extraversion (n = 2), position in a group (in studies with
employees of a company; n = 2), previous living lab experiences (n = 1), and
early adopters being overrepresented in research (n = 1).
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Table 3. Strategies to promote different individuals (or groups) to be equally represented in
the output of a session. Strategies were based on thematic analyses.
More than half of living labs regularly (n = 15) or sometimes (n = 4) use diverse
moderators in different studies or sessions. Moderator selection occurs mainly
based on the type of session or research, which might require specific skills or
knowledge. Additionally, it could vary based on group characteristics (such as
age) or practical reasons (such as availability). The majority of living labs (n = 21)
report that the sample does not influence which moderator is being used. Four
living labs (from Belgium, China, Italy, and India) try to match the moderator with
the sample (e.g. a young moderator with a young sample), while two living labs
(from Colombia and the UK) try to use a complementary moderator (e.g., an older
moderator with a young sample). Twelve living labs consistently use the same
moderator and report the following reasons: practical constraints (e.g. not having
363
other moderators available), the assumption that a moderator should have
sufficient skills to moderate all kinds of sessions, and using the same moderator
to build a relationship of trust with the participants.
Participating living labs also reported on other cultural differences that were not
necessarily important in their own region, but could be relevant in other parts of
the world. Firstly, policies and business models could influence the input in living
lab research. This specifically concerns differences in the social welfare system
and how secure individuals consequently feel, differences in corporate structure
(hierarchy), and the (political/historical) openness of society and related
openness towards innovation. Other differences could be based on culture and
religion, migration or the geographical location of individuals (within countries).
Secondly, potentially important cross-cultural differences consist of health,
personal and professional beliefs and the existence of trust between participants
and researchers. Anecdotal evidence of a Dutch living lab also hints to some
underlying cross-cultural differences. They experienced that, as compared to the
direct, open and critical stance of participants in the Netherlands, participants in
other countries are more polite and hold back harsh criticisms (e.g., in the UK) or
appear to be more sensitive to social desirability (e.g., in Taiwan). However, these
differences were not reported by the other (respective) countries.
4Conclusion
Cross-border research can deliver highly relevant information for developers and
allow living labs to exchange best practices and ideas. Although cross-cultural
differences could be of interest to developers, it could also be a confounding
factor for data analysis. Differing social norms and personal status related to
364
individual characteristics could imply that the group composition needed for open
communication is dissimilar between countries. The extent to which regions are
aware of differences in individual characteristics varies greatly and awareness
does not always lead to changes in study designs. A first relevant individual
characteristic is gender. Several countries are aware of differences in this area,
which are mostly reflected in female participants contributing more in the
sessions. Secondly, a vast majority of living labs reported age to have an effect
on living lab contribution. Although European living labs mostly combine different
age groups in one session, constructing separate groups depending on age does
appear recommended in multiple countries in- and outside of Europe, especially
in Turkey. Professional status and SES can also influence contribution according
to the vast majority of participating living labs. Results suggest that professionals
might contribute more than patients, but nevertheless participants with a different
professional background are mostly included in the same session.
The findings suggest that organizing separate group sessions and using specific
strategies to support equal representation in study outcomes is warranted.
Participating living labs provided several useful strategies to promote
participation of individuals with diverse background characteristics. Regularly
implemented recruitment strategies consist of using intermediary organisations,
using known participants, and combining multiple communication channels.
Strategies to promote equal contribution in sessions include directly addressing
individuals, combining different communication modalities, and having a skilled
moderator. However, the definition of a “skilled moderator” can differ.
Participating living labs generally agree that a moderator should be able to create
an open and welcoming environment, but also ensure that the procedures are
being followed. Nevertheless, some countries report the need for a more
facilitating stance (e.g., India, Netherlands) while a more authoritative stance
might be required in others (e.g., Taiwan, Italy).
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366
367
Developing a quasi-experimental research design
framework using analogue observation to
evaluate the performance of a Living Lab output
Benjamin Nanchen*1, Emmanuel Fragnière1, Patrick
Kuonen1, Joelle Mastelic1, Randolf Ramseyer1 and Henk
Verloo1
*Corresponding author
1 Living Lab Handicap, University of Applied Science Western Switzerland,
Sierre, Switzerland
Category: Research-in-progress
Abstract
Since its introduction in the nineties, the concept of Living Lab has evolved from
a space where technological innovations is tested directly by users for an
innovation eco-system. The creation of the European Network of Living Labs
(ENoLL) in 2006 characterizes this evolution. Although Living Lab are well
disseminated around the world, there is a lack of consensus on how a Living Lab
should be organized (macro level), which types of projects are considered as
Living Lab projects (meso-level) and which methods should be used (micro level)
(Schuurman, et al., 2015). Furthermore, Living Lab need tools to evaluate the
performance of its output (Schuurman, et al., 2015). Therefore, we developed
here a quasi-experimental research design framework using analogue
observation to evaluate the performance of a Living Lab output. In this paper, we
illustrate how to operationalize this research design framework in a case study
that aims at introducing Autonomous Vehicles (AVs) in a city in Switzerland.
368
1 Introduction
The concept of Living Lab was introduced in the nineties at MIT in the US.
Originally, a Living Lab was a space where technological innovations used to be
tested directly by users (Dvarioniene, et al., 2015). Thanks to these
infrastructures, researchers had the opportunities to collect data about the use
of their novel technologies as well as users’ perceptions. Since this first
experience, the concept of Living Lab has evolved to an innovation eco-system
and is now an essential trend in innovation development. This evolution is
characterized by the creation of the European Network of Living Labs (ENoLL)
in 2006. Today, ENoLL counts more than 150 active Living Labs worldwide 31.
Although the Living Lab concept is well disseminated around the world, there is
a lack of consensus on how a Living Lab should be organized (macro level),
which types of projects are considered as Living Lab projects (meso-level) and
which tools are used (micro level) (Schuurman, et al., 2015). Furthermore, the
Living Lab initiative need tools to evaluate/assess the performance of its output
(Schuurman, et al., 2015).
31
https://enoll.org/about-us/
32 ENoLL Application Guidelines - 13th Wave on https://fr.scribd.com/document/397044439/ENoLL-
Application-Guidelines-13th-Wave
369
Lab output. In Section 4, we illustrate how to operationalize this quasi-
experimental research design framework. The presented case study is based on
a project who aims at introducing Autonomous Vehicles (AVs) in a city in
Switzerland. As an example, we will test the hypothesis that the use of
Autonomous Vehicles (AVs) improve the mobility of people with disabilities.
Finally, in section 5, we discuss our proposition and provide directions for further
development.
2 Literature review
2.1 The evolution of Living Lab and the need for methodology to assess
performance
Since the Helsinki Manifesto (2006), the European Living Labs start to structure
their innovation efforts and methodologies (Mulder, et al., 2008). Mulder and her
colleagues first try to harmonize the methods and tools used in Living Labs. As
in other methodologies for innovation like Design Thinking and Service Design,
there is not one way to foster innovation (Brown & Katz, 2011; Schneider &
Stickdorn, 2011; Fragnière, et al.,2012), but an agreement on several principles
like, the end-users participation in each phase of the co-design process, the
stakeholder involvement (Mastelic, 2019) and the goal to foster a better society.
However, there is a need to find appropriate methods to assess the performance
of a Living Lab, especially of its output (Schuurman, et al., 2015). The Living Lab
harmonization cube does not propose explicitly methods and tools to assess the
performance of a Living Lab output (Mulder, et al., 2008).
Pallot, et al. (2010) described the Living Lab approach as “an Open Innovation
ecosystem” were users are involved in the R&D process. A Living Lab can be
seen as a “Living Laboratory”, at the level of a region, in which users participate
in the development of innovative goods and services (co-design). Its main goal
is to explore the insight, the salient features valued by a specific population and
to co-create value together. It is also a test environment, open and benefiting
from technological and methodological tools. It is, therefore, an ecosystem
allowing a participatory process, using appropriate tools and methodologies
(Liedtke et al., 2012).
The Frascati Manual (2015, p. 28) defined R&D as “creative and systematic work
undertaken in order to increase the stock of knowledge – including knowledge of
humankind, culture and society – and to devise new applications of available
knowledge.” The new edition of the Frascati Manual put a greater emphasis on
the R&D in the social sciences, humanities and the arts (2015, p. 44). However,
370
the R&D for services process is not formally organized as in other industries
(Miles 2007, Sundbo 1997). Sawatani and Fujigaki (2015, p. 166-168), propose
a Service R&D Model based on the Service-Dominant logic and extended
Moeller’s model where “service processes are divided into facilities,
transformation and usage with three spheres, such as R&D, value co-creation
and site”.
371
Figure 1. Integrating Living Lab methods in the more formal R&D process
R&DR
Evaluation
372
3 Methodological Development
3.1 Quasi-experiment
The naturalistic observation relates here mainly to the field of human ethology,
especially for the case of experiments (Eibl-Eiblsfeldt, 1989). Actually, the
ethological experiment falls into the category of quasi-experiment. It means that
we are not able to control all the variables present in the experiment, as it is the
case with pure laboratory experiments. Our goal is not to generalize findings but
rather to discover new behavioural patterns. There is also no standardized
approach. In a Living Lab setting, Fragnière et al. (2017) used naturalistic
observation and ethogram to test their hypothesis that queue structuring can
have a positive impact on wait time perception. In a Living Lab context, analogue
observation could be more appropriated (Norton & Hope, 2001).
373
We can, however, describe it as a process containing the four following main
steps:
• Hypothesis formulation. We start by formulating a hypothesis related to a
given human behaviour. This hypothesis is the answer to the stated
research question. In a Living Lab process, the hypotheses are formulated
during the co-creation and the exploration phase.
• Hypothesis “operationalization”. We then “operationalize” the hypothesis
through a simulation of the ecosystem under study to obtain a prediction
of it. This correspond to the experimentation phase of the Living Lab
process.
• Data collection and analysis. We collect and analyse the data of the
experiment (e.g. a simulation of passengers waiting at airport security
gates). This is the evaluation phase.
• Conclusion. We compare the statistical results to the prediction and also
to other findings in the literature to assess the validity of the hypothesis.
“In the mobility sector, a large number of new technologies such as autonomous
vehicles (AVs) and services are emerging. AVs involve not only passengers, but
also authorities, manufacturers, public transportation companies, law
enforcement officials, drivers, pedestrians and merchants” (Ramseyer, et al.,
2019). For people with disabilities, the introduction of autonomous vehicles (AVs)
as public transportation represents a challenge. The objective is to deliver a
much better quality of life by identifying and providing opportunities for better
social inclusion. Furthermore, it will be necessary to better define the city's
general traffic plan and the appropriate layout of pedestrian streets tacking into
account the need of people with disabilities while integrating these new means
374
of transportation. Therefore, it is important to design transportation modes that
consider the needs of people with disabilities.
In 2018, the HES-SO Valais-Wallis and the Innovation Centre for Assistive
Technologies (IATLab) founded the Living Lab Handicap (LLH) with the
collaboration of ASA Handicap Mental and the Foundation for Research in
Favour of People with Disabilities (FRH). This initiative connects people with
disabilities, their families and caregivers, with scientists, companies, public
authorities and all the other stakeholders (care institutions, charitable
associations, etc.) interested in collaborating in the field of disability and the co-
design of innovative solutions. “Nothing About Us Without Us”35. This sentence
perfectly illustrates the vision of this Swiss Living Lab. Being at the center of the
co-design process and the vision of empowerment, participants will elaborate
with all the stakeholders detailed scripts in order to co-design adequate and
useful products.
33 https://www.bfs.admin.ch/bfs/fr/home/statistiques/sante/etat-sante.assetdetail.7347551.html
34
www.humanrights.ch
35
https://en.wikipedia.org/wiki/Nothing_About_Us_Without_Us
375
4.2 Quasi experiment framework implementation
4.2.1 Hypothesis formulation
People suffering from reduced mobility primarily use wheelchairs. According to
the World Health Organization (WHO), the prevalence of disability ranges
between 12 - 18% of the total population and the majority of people with mobility
issues use wheelchairs 36. Our quasi- experiment tests the hypothesis that the
use of Autonomous Vehicles (AVs) improves the mobility of people with
disabilities.
4.2.4 Conclusion
Even if this case study is solely used to illustrate how to operationalize the quasi-
experimental research design framework, the collected data are interesting.
Indeed, without the help of a third person, it is impossible for a people with
disabilities to use the AV. The ramp to embark and disembark has to be installed
manually (this feature will be automatized in the next generation of AVs) and is
too steep. Furthermore, in many buses stops it was impossible for the user to
embark or disembark due to the lack of space between the bus and an obstacle
(e.g. building). Consequently, here based on these results, we are not able to
confirm the hypothesis that the use of Autonomous Vehicles (AVs) improves the
mobility of people with disabilities. However, our goal here was just to show how
our R&D for services framework can be operationalized in a handicapped Living
Lab to ultimately test the validity and performance of new research hypotheses.
5 Discussion
Even if Living Lab is now an essential trend in innovation development, the
initiative needs tools to evaluate the performance of its output (Schuurman, et
al., 2015). In this paper, we proposed to structure Living Lab projects (meso-
level) as an R&D for services. This rigorous and systematic framework permits
the scientific validation of operationalized hypotheses through quasi-experiment
protocols. In particular, we developed a quasi-experimental research design
376
framework using analogue observation (micro-level) for the evaluation of a Living
Lab output performance.
Even if these results based on qualitative data are interesting, the use of
quantitative data will be complementary. In future work, we will use quantitative
data collection techniques to reinforce our quasi-experimental research design
framework in order to enhance our results through statistical testing.
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Identifying Living Lab orchestrators’ individual‐
level skills
Anne Äyväri*1, Tuija Hirvikoski1 and Heidi Uitto1
* Corresponding author
1 Laurea University of Applied Sciences, Finland
Category: Research-in-progress
Abstract
This paper sheds light on the individual skills needed to orchestrate open Living
Labs networks and activities. Since orchestrators (also called mediators) are
people working on the interface of the macro, meso and micro levels of Living
Labs, and in between various stakeholders such as universities, organizations,
NGOs and citizens, specific skill sets are needed in order to enhance
inclusiveness, balance, and communication among the different parties and to
improve the sustainability of the Living Labs’ projects according to the
responsible research and innovation principles. Based on the literature, the skills
are classified in three partially overlapping bundles: first, skills in building
relationships, networks and ecosystems; second, skills in maintaining them; and
finally, skills in executing multistakeholder innovation processes. As a summary
of the literature review, a preliminary framework of orchestrator skills is
presented.
382
1 Introduction
Since 2011, the European research and innovation policy has emphasized
Responsible Research and Innovation (RRI) (von Schomberg, 2013; von
Schomberg, 2019) as a core criterion for public funding for research,
development and innovation (RDI) activities. RRI emphasizes the inclusion of all
societal stakeholders, including citizens, throughout the innovation process. This
perception is coherent with the open Living Labs approach, in which companies,
public players, universities, the civic society, and citizens interact and co‐learn
by co‐creating knowledge and adding value in order to unleash innovation given
the ability to laterally communicate with all the stakeholders. According to the
European Network of Living Labs (2019), Living Labs (LLs) are defined as user‐
centered, open innovation ecosystems that are based on a systematic user co‐
creation approach, integrating research, and innovation processes in real life
communities and settings.
Living Labs are seen as intermediary organizations (Almirall & Wareham, 2011)
and the Living Lab methodology emphasizes competences to facilitate co‐
creation processes within those organizations (Dell'Era & Landoni, 2014).
Likewise, the demand for skilled co‐creation facilitators, such as T‐shaped
innovators, has been widely recognized for their ability to enhance innovation
within industries (Barile, Saviano & Simone, 2015; Demirkan & Spohrer, 2015).
However, the results of recent systematic reviews on Living Lab literature and
studies (Habibipour, 2018; McLoughlin, 2018; Westerlund et al, 2018) imply that
extant literature on individual and organizational level competences needed in
orchestrating the Living Lab networks and implementing activities is very scarce.
Thus, to address the knowledge gap, the aim of this paper is to identify individual‐
level skills needed to orchestrate Living Lab networks and ecosystems and to
execute Living Lab projects. In other words, this paper focuses on the individuals’
skills related to open Living Labs activities, where the ability to motivate and
include various actors in the network and co‐creation activities are vital. The
collaboration among various stakeholders is seen as a key success factor in joint
problem solving and the innovation process based on RRI (Gray & Purdy, 2018,
p.5; Lusch, Vargo & Tanniru, 2010; Von Schomberg, 2013; Von Schomberg,
2019). We acknowledge the importance of organizational capabilities (see more
e.g. Kazadi, Lievens & Mahr, 2016; Schuurman, 2015, p.314; Vontas &
383
Protogeros, 2009); even though that is not the focus of this paper (see the
Research design section below).
Due to the knowledge gap in Living Lab literature, we widened our literature
search to cover the following themes: innovation ecosystem & orchestration
skills, multistakeholder co‐creation skills, networking skills, mediating skills (in
the context of a multidisciplinary project), facilitating skills, and T‐shaped
innovator skills. Following the three‐layered Living Lab model by Schuurman
(2015, p.316), we aimed at identifying individual‐level skills at macro (Living Lab
constellation), meso (Living Lab innovation project), and micro level (Living Lab
methodology).
2 Literature review
This paper presents the Living Lab orchestrators’ skills in three, partially
overlapping bundles (Figure 1): first, skills in building relationships, networks,
and ecosystems; second, skills in maintaining them; and finally, skills in
executing multistakeholder innovation processes. It is emphasized that the skills
presented in one bundle, e.g. maintaining relationships, networks, and
ecosystems, are not exclusively needed in the particular task area, but they
might also support successful execution of Living Lab projects.
Skills in
Figure 1. Living Lab orchestrators’ skills categorized according to the three task areas
2.1 Skills in building relationships, networks, and eco‐systems
384
Individuals’ skills in building relationships, networks, and eco‐systems in Living
Lab constellations are categorized in two bundles of skills: visioning skills and
networking skills.
Individual level networking skills have been identified in several studies (e.g.
Kazadi, Lievens & Mahr, 2016; Ritter & Gemünden, 2003; Äyväri & Jyrämä,
2007) and been acknowledged for consisting of complex routines and individual
skills (Kazadi, Lievens & Mahr, 2016). Contact seeking abilities (Äyväri & Jyrämä
2007) as well as an ability to use one’s own contacts (Kazadi, Lievens & Mahr,
2016; Äyväri & Jyrämä, 2007) and the partners’ contacts (Äyväri & Jyrämä 2007)
to identify potential new partners have been identified in previous studies.
385
2.2 Skills in maintaining relationships, networks, and eco‐systems
Next, we discuss the individual‐level skills of Living Lab orchestrators in
maintaining relationships, networks, and eco‐systems. However, we wish to
emphasize that the following skills also support relationship building and
executing Living Lab projects.
Communication and negotiation skills are prerequisites for fruitful interaction and
collaboration. Besides information sharing, communication skills (Azadegan &
Kolfschoten, 2014; Jyrämä & Äyväri, 2015; McFadzean, 2002; Ritala, Armila &
Blomqvist, 2009) are needed in building shared interpretations and in the framing
and reframing of meaning making (Gray & Purdy, 2018, p.197‐198; Purdy, Ansari
& Gray, 2017; see also Pearce, 2008). Negotiation skills refer to the
orchestrator’s capabilities of taking the partners’ interests into consideration
(Barile, Saviono & Simone, 2015; Äyväri & Jyrämä, 2007) and to learn from
tension between stakeholder interests in order to mediate those differences
(Pera, Occhiocupo & Clarke, 2016). In addition, they include balancing skills
(Ritala, Armila and Blomqvist, 2009) to maintain an equal distribution of power
among different actors (Gray & Purdy, 2018, p.183). In multistakeholder
innovation processes, conflicts can seldom be avoided, hence, conflict
management skills (Azadegan & Kolfschoten, 2014; Gray & Purdy, 2018, p. 87;
IAF, 2019) are vital for maintaining relationships in ecosystems.
Social skills (Ritala, Armila & Blomqvist, 2009; Ritter & Gemünden, 2003; Äyväri
& Jyrämä, 2007) are linked to communication and negotiation skills. In the
context of Living Labs, social skills are especially related to creating an empathic
and trusting atmosphere, they include an ability to sense other actors’ feelings,
an ability to show empathy, and listening skills (Barile, Saviano & Simone, 2015;
Jyrämä & Äyväri, 2015). Social skills refer to social flexibility (Pera, Occhiocupo
& Clarke, 2016; Äyväri & Jyrämä, 2007) supporting adaption to diverse
backgrounds (Pera, Occhiocupo & Clarke, 2016) and building an appreciation
among cross sector partners (Gray & Purdy, 2018, p.87). Social skills help to
maintain shared ownership and consensus building in collaboration, thus
increasing commitment in partnerships (Gray & Purdy, 2018, p.183).
Coordination skills are needed when coordinating the activities of the actors in
innovation networks and eco‐systems and when systematizing the routines
linked to coordination (Äyväri & Jyrämä, 2007). When orchestrating and
coordinating the multistakeholder collaboration, skills in lateral thinking involving
re‐ combining and re‐setting (Barile, Saviano & Simone, 2015) might become
useful. Creativity and innovation capabilities to create and sustain a participatory
environment for the ecosystem (Jyrämä & Äyväri, 2015) and to find original
solutions (Pera, Occhiocupo, Clarke, 2016) that are effective, are needed to
ensure the actors’ willingness to continue with collaborative actions.
386
time for nurturing the relationships, thus supporting building trust and
commitment among network actors.
Collaborative activities and co‐creation in group settings are the core of Living
Labs. Therefore, facilitating skills are necessary in managing group processes.
Azadegan and Kolfschoten (2014) have developed an assessment framework
for practicing facilitators. One of the starting points of their study is the list of core
facilitator competencies provided by International Association of Facilitators
(2019). A competent facilitator plans appropriate group processes, evokes group
creativity, facilitates group self‐awareness of the task, and guides the group to
consensus and desired outcomes (Azadegan & Kolfschoten 2014, International
Association of Facilitators 2019). It has been suggested that in addition to skills
in group dynamics, skills in problem‐solving and decision‐making processes are
part of the facilitators’ competency (McFadzean 2002).
387
Evaluation is just one of the tasks for the Living Lab project managers. For
example, McCormick (2016) maintains that “evaluation of the actions and
impacts of Urban Living Labs is important to feedback the results, and revisit and
refine the goals and visions over time. Evaluation underpins the ability of ULLs
to facilitate formalized learning amongst the participants”. Thus, learning and
evaluation skills are intertwined.
3 Research design
The literature review presented in this paper is the first step in an upcoming larger
study on individual‐level skills and organizational capabilities needed in
orchestrating Living Lab networks and ecosystems. The study is part of a project
called Co‐creation Orchestration (CCO), an evidence‐based governance model
enhancing the ecosystem’s value in co‐creation, knowledge transfer, and
business development funded by the Finnish Ministry of Education and Culture
and Laurea University of Applied Sciences. The project will run until the end of
2021.
388
We will proceed to gather insights on individual‐level skills through thematic
interviews and interactive workshops with experienced Living Lab orchestrators
or mediators. We will use abductive reasoning (Shank, 2002, p.119) to refine the
preliminary framework (Figure 2). After finalizing the qualitative phase of the
study, we will conduct a survey aiming for results that are more generalizable.
4 Discussion
Addressing the challenges that have emerged from the existing Living Labs
experiences, this paper has classified and described skills that are vital for
orchestrating Living Lab networks and activities, with a focus on the
orchestrator’s role. The paper takes into consideration the sustainability of the
ecosystems and also addresses the skills needed in navigating the networks in
the long run. The individual‐level skills are classified into three partially
overlapping bundles: first, skills in building relationships, networks and
ecosystems; second, skills in maintaining them; and finally, skills in executing
multistakeholder innovation processes. The findings of this paper are beneficial
for RDI and HR strategy building within all types of organizations and
multistakeholder projects.
Acknowledgements
The authors are thankful for the financial support from The Ministry of Education
and Culture (Finland) and Laurea University of Applied Sciences in conducting
the study.
389
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Improving Quality in Higher Education by using
Living Lab Methods
Karin Axelsson*1, Yvonne Eriksson1 and Anders Berglund1
*Corresponding author
1 School of Innovation, Design and Engineering MDH Living Lab@ IPR
Mälardalen University, Eskilstuna, Sweden.
Abstract
This conceptual paper presents a Living Lab model of how university, society
and organisation may strengthen the co-creation capacity on regional and
international level to improve quality in higher education. Our conclusions are
that successful co-creation between universities and society/organizations is
built on mutual contribution, knowledge sharing as well as engagement from all
involved. Here, living lab methods can help improve quality. Further, from a
university perspective, a challenge is to keep the engagement in the project from
all involved, and to assure an equal status between stakeholders. This calls for
a skill in how to conduct project in co-creation with several partners. A skill that
has to be taught to students as well as to teachers and researchers.
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1 Introduction
Digitalization is expected to affect all parts of society including the role of
universities; it is not only young people that are expected in higher education. The
requirements in relation to the changes in organizations (industry, services, public
sector) leads to a need of higher education for people already establish on labour
market. The universities need to adapt to the requirement of lifelong learning.
One such platform constitutes of Living Labs that has risen from the urgency not
only to collaborate for short time cycle improvements but also to sustain long-
term societal impact. This paper presents a Living Lab model of how university,
society and organisation may strengthen the co-creation capacity on regional and
international level. The paper is foremost of conceptual nature, using theories to
describe how co-creation efforts can improve quality. However, it further builds
on many years of practical co-creation experience from workshops, activities,
projects and research between the Mälardalen University research environment
IPR (Innovation and Product Realisation), which hosts the Living Lab
environment, and external stakeholders.
1.1 Background
The pressure on companies to enhance their growth through innovation and
digitalization is extremely high. One key element of today’s intensified rivalry
between companies is found in the competencies and skills utilization that exists
in each employee. The access to new knowledge is no longer important it is
fundamental. The admittance to high-qualitative knowledge environments and
different forms of collaboration have become more important than ever before. In
this context, Higher Education Institutions (HEIs) have been very successful in
different triple-helix collaboration platforms that has proven fruitful over time. One
such platform is constituted by Living Labs that has risen from the urgency not
only to collaborate for short time cycle improvements but to sustain long-term
societal impact. In Sweden, this collaborative, or co-creative, role for HEIs is
enshrined in the Higher Education Act (Högskolelag, 1992:1434), and after an
additional amendment regulation from 2009 the wording now being both to
collaborate with its surrounding society, inform of the HEIs operations and
promote that research results developed within the organisation become useful,
for instance in solving societal challenges. On a national level, the recognition of
collaboration is further strengthened by a new Governmental initiative rewarding
HEIs competencies and results from co-creation.
Even if public outreach can take various forms in practice, most Swedish HEIs,
express the goal as to co-create knowledge and economic and social growth in
partnership. Co-creation is performed with surrounding industry, public
authorities and non-profit organisations. At Mälardalen University being active in
collaboration lies in the overall strategy and vision of the University, further
claiming a market position in the Swedish academic landscape based on its co-
creation excellence. Here the University’s Living Lab plays a vital role to both
keep the position and continuously progress as regard to co-creation. Further, in
relation to the University’s students, there is an explicit goal that all students
examined from MDH should have both practical and theoretical knowledge of
collaboration and co-production. This since working in co-creating contexts can
help students develop and exercise important soft skills, besides the facts and
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knowledge received in education. Hereby preparing the students for expectations
and requirements from employers in their future working life.
The work of the Lab included this study - the MDH Living Lab@IPR - position
itself as a milieu for co-creation, where the focus is on developing innovative and
collaboration methods and models. Thus, in relation to Nesti’s (2017) research,
the MDH Living Lab@IPR is both a tool for or co-creation and co-producing
knowledge and innovation between academy, business and public
administrations, at the same time is co-creating tools, methods and models for
improving co-creation as such.
2 Literature Review
There are many definitions of Livings labs flourishing. Bergvall-Kåreborn et al.
(2009, p.1) propose that ‘a Living Lab is a user-centric innovation milieu built on
every-day practice and research, with an approach that facilitates user influence
in open and distributed innovation processes engaging all relevant partners in
real-life contexts, aiming to create sustainable values. Ballon et al. (2005 p.3)
rather suggest ‘an experiment environment in which technology is given shape in
real life contexts and in which (end) users are considered “co- producers”’.
Fuglsang and Vorre Hansen (2018) side with Nesti (2017) suggesting viewing
Living Labs in a broader context of co-production and co-creation, in relation to
this, Hagy et al. (2016) describe Living Labs as places for open innovation where
co-creation is a theoretical methodology, which is transdisciplinary, generating
knowledge by addressing real-life issues.
Living Labs are according to Almirall et al. (2012) motivated by primarily two
ideas; to involve users as coequal co-creators and to experiment in real-world
settings. The user involvement can occur in different ways. Some well-known
approaches are provided by von Hippel (1986) positioning the user as the
innovator, or main creator, directly involved in the product creation process, or by
Chesbrough’s (2012) thoughts on open innovation where firms can and should
use external ideas alongside the internal to deliver better innovations. Howe
(2009), approach the end-user through crowdsourcing allowing the power of the
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crowd to contribute to development, and Brown (2008) position the users as
participants and co- creators in a design thinking process.
In many Living Lab contexts users’ needs, knowledge and experience provide
external ideas as a resource for innovation (Furestein et al., 2008; Fuglsang &
Vorre Hansen, 2018; Ståhlbröst, 2008), with which different stakeholders such as
researchers, companies, users and public organisations, develop, test or
evaluate new products and services, working together in an innovation process
in real-life settings (Bergvall-Kåreborn et al. ,2009). Thus, many different
organisations and individuals can participate in Living Lab activities. Leminen et
al. (2017) claim typical stakeholders are institutions, organisations, research units
at universities as well as suppliers, customer and users. As pointed out by
Hughes (2014), co- creation is generally perceived as a process where two or
more partners collaborate to create value for themselves and/or others. Thus, the
assumption is that these parties, or others, will benefit from the collaboration.
However, to jointly decide what benefits to focus on and, if conflicting, reach a
consensus, is not necessarily an easy task. In relation to this, Fuglsang and Vorre
Hansen (2018) claim there is a lack of clarification concerning the Living Labs
role and for whom they are to create value. This since, as shown by Nesti (2017),
even if the Labs often are financed through public funds these organisations are
not necessary the primary recipient of the value. Fuglsang and Vorre Hansen
(2018) mean it is not clear if the labs are expected to create knowledge and
benefit for the public good or profit for the participating actors.
So, what prerequisites are important for cooperation? Huxham and Vangen
(2005) propose explicit leadership. Andersson et al. (2011) agree with this adding
communication, commitment as well as rules and regulations. Inherently, there
are risks involved in cooperative activities such as not knowing how the other
parts will act or respond.
Therefore, Tillmar and Lindkvist (2007) suggest also trust between the partners
is necessary. The organisation needs to have cooperative skills on all levels in
an organisation, such as at the strategic, top-management and operative level
(Sullivan & Skelcher, 2002; Barnes & Sullivan, 2002). An organisation’s operative
level is formed around structures and processes that bring about collaborative
activities in practice. Since co-creation and collaboration are dominated by social
activities between people, it is becoming increasingly important to strengthen co-
creating skills among co-creating participants independent of level within the
organisation (Berglund & Bernhard, 2015).
Living lab methods derive from the life lab theories that not only emphasises user
perspective and involvement, but also includes situated action. Users are affected
by the context and the situation and situated action is defined as the interaction
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between the situation and socio-cultural aspects. These are dynamic and could
change over time (Vera & Simon, 1993).
398
Co-creation, or in this context more suitable term ‘co-production’, also incorporate
that regional industrial partners has granted a significant multimillion co-creation
project named PREMIUM. Funded by the Swedish Knowledge Foundation
(KKS), PREMIUM is the sustainable competence development program that put
cutting edge technologies and learning in the forefront for the impact follows the
Industry 4.0 expansion. It is a Manufacturing Innovation education program that
target professionals to specifically co- produced courses in-between industrial
stakeholders and the local university. Led by Mälardalen University (MDH) the
project also involves Jönköping University (JU) as academic co-producing
partner together with two strong industrial clusters. It is the interaction and
knowledge sharing between these nodes that has initiated the spark that now has
begun to glow. Based on the urgency and needs uncovered, co-production to
transform modern manufacturing stand to set off true magic in the time to come.
The purpose is equally straightforward as it is complex and far from easy to solve:
To strengthen Sweden’s competitiveness and increase industry 4.0 production
transformation and efficiencies.
The use of shorter course packages increases flexibility and modularity for
external stakeholders such as professionals, which help to benefit from education
while working in parallel. Another approach on the same issue is that
professionals need to be able to participate in more comprehensive
courses/course packages in order to really focus on skills development. This
development focuses on how MDH's education offering is structured and the
balance between programs, independent courses and possible completely new
forms of education. Therefore, the PREMIUM project will play an important role
in MDH's development to position itself as an institution that supports specialist’s
knowledge while supporting lifelong learning through a new target group mostly
overlooked in previous initiatives. The stakes are high and so is the extensive
offer that in total presents 21 completely new courses provided in with flexible
learning format to reassure best utilization of different digital tools.
The changing labour market increases the need for skills development in working
life. The shifting need from industry also places new demands on the flexibility of
education and results in a more diversified student group involving both traditional
program students and working students. The basis for establishing a need-based
approach to the exploration of new forms of education, to a large extent
independent of time and space, put pressure on new flexible course designs.
399
different stakeholders have different organizations, law, regulations and steering
to consider.
To briefly explain the different parts in the model: Exploration is an early phase
need-finding approach of involving a cascade of multiple perspectives and
stakeholders. Conceive is the process of defining purpose and needs. Design is
the creation and implementation plan of what is to be. Implement is the realisation
of plans, including manufacturing, testing and validation. Operate is about
delivering value over time on the basis of current status. Disseminate is the co-
creation efforts to increase level of influence and involvement, new partnerships
and the communication of visions, goals, activities and foremost achievements.
The inner circle is modified after the Deming cycle (e.g. Moen & Norman, 2006;
Langley et al, 2009) and from our view applied from the operational level in
contrast to the overarching strategic level that is concerns explore yet from
another level. For operations plan concerns activities, do means conducting what
has been planned. Improve is the development that is done through iterations
that leads to refinement and learning. This quality improvement model has been
successfully adopted in other university and industry co-creating initiatives in
recent time (Borys et al, 2012).
400
Figure 1. Proposed cyclic approach of the co-creation process by MDH Living Lab@IPR.
Analysis of the process: What methods have been used? How have the methods
been used? What is the impact of the choice of methods on the result(s)? Had it
been possible to use other methods? What new knowledge regarding
methodology is gained from the project? Form an academic perspective and from
the perspective of the external organization.
Follow up phase: What parts of the project is based on previous experience from
the external organization and/or previous research? What new academic and
practical knowledge is gained from the project?
401
Impact: What is the impact of the project on the organizations involved and the
society - initially, during the project, and when it was completed? Has the project
generated new policy or new working routines? What is the academic impact,
new knowledge, research and/or improved co-creation methods? How do the
students perceive their involvement regarding co-creation and
exercising/developing soft skills?
Continuous meta-analysis: To what extent has the project created impact on the
research group/students/teachers and external partners during the project? On
the individual level? On the organizational level?
5 Discussion
In this conceptual paper, the aim is to strengthen how university, society and
organisation can enhance the co-creation capacity on regional and international
level, focusing on improving quality by co-creation in higher education using
Living Lab methods.
To meet the requirement from the society i.e. graduated students that are
prepared to meet future challenges in society, who have the capability to work in
agile processes, and handle flexibility, MDH Living Lab@IPR has developed
courses and parts of courses that contain co- creation with external partners. The
aim is to let the student face real problems and to learn to collaborate with various
stakeholder. In addition, we have experienced the benefit of integrating people
with working experience in courses, by mixing young undergraduate students
with those who are on supplementary training creates value in the courses both
for teachers and for the young students. The presented model (see Figure 1)
support the development in the early phases of courses, however in order to
secure the involvement of all partners in a project or course we suggest a
combination of the model and the five phases analysis.
402
to work with co-creation and Living lab methods in their teaching, as well as to
relate the work to learning outcomes.
Thus, as pointed out by for instance Hughes et al. (2014), there are challenges
in developing a high effective collaborative research culture, and there is room
for improvement.
From initial attempts to implement the steps in some of the Information Design
courses at Mälardalen University we have learned that an explicit discussion
related to co-creation, and the meaning of it, create an awareness among
students according to the benefit of university-society/industry collaboration in co-
creation (Gottlieb & Eriksson, 2019). Next action is to implement the model in an
underground course together with students, teachers and external partners. An
extensive training in co-creation is needed to need the aim to strengthen the
quality in higher education by implement co-creation in courses and integrate it
as learning objectives.
6 Conclusion
We are convinced that successful co-creation between universities –
society/organizations is built on mutual contribution and knowledge sharing and
co-creation requires engagement from all involved, like living lab methods. The
challenges from a university perspective when it comes to living lab projects in
co-creation university – society/company is to keep the engagement in the project
from all involved. This needs a skill in how to conduct project in co-creation with
several partners. A skill that has to be teach to students as well as to teachers
and researchers. In addition, the external partner like employees in companies
also need some training in how to engage and contribute to knowledge in a
project. To meet the future needs for lifelong learning we suggest that living lab
methods for co-creation that have a clear process for how to develop and follow
up the different stages and steps during the project or course is necessary. By
that, it is possible to continually evaluate and improve the process.
403
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407
LivingLab 65+ - Co-creation with retirement
and nursing homes
Veronika Hämmerle*1, Stephanie Lehmann1,
Cora Pauli1 and Sabina Misoch1
*Corresponding author
1 University of Applied Sciences, Interdisciplinary Competence Centre for
Ageing IKOA-FHS, Switzerland
Category: Research-in-progress
Abstract
In Switzerland many seniors live in retirement and nursing homes. At the same
time on the global level the healthcare sector is suffering from a shortage of
nursing staff. Although technology use could be a promising strategy, its potential
seems not yet fully exploited. To shed light on the specific needs and
requirements of retirement and nursing homes and their inhabitants regarding
technology use and technology implementation, we have extended our Living
Lab approach and cooperate with retirement and nursing homes throughout
Switzerland. This paper discusses challenges of this test environment and
strategies to overcome them. Furthermore, the Living Lab approach itself shall
be evaluated as a method to facilitate technology implementation in care
institutions.
408
1 Background
In 2017, 149 000 seniors lived in retirement and nursing homes in Switzerland
(Federal Statistical Office, 2017). At the same time, the health care sector is
confronted with a global shortage of nursing staff (WHO, 2017). Although
technology could help to overcome these demographic challenges the use of
Active Assisted Living technology in retirement and nursing homes is not
widespread (Fehling, & Dassen, 2017a).
Possible reasons for the absence of technology in retirement and nursing homes
may be that technologies are not adapted to the needs of the elderly and
caregivers and that creating interoperability within the complex infrastructures of
retirement and nursing homes is difficult. The defensive attitudes of employees
towards technology in care (Fehling, & Dassen, 2017b), a lacking overview of
technological options and sparse information on systems available on the market
and their quality may also play a role. Since assistive technology is evolving
rapidly as demographic structures change, it is indispensable for institutions to
deal with the potential of these new technologies (Rüegger, Roulet Schwab, &
Eggert 2016).
409
devices and different professionals. Based on test results, technologies can then
be adapted to optimally fit the requirements of these environments.
The possibility of job losses is an ethical concern of caregivers and their rejection
or skepticism is often greater than that of the elderly (Evans, Hielscher, & Voss,
2018; Shire & Leimeister, 2012). Caregivers are often sensitive towards privacy
issues of seniors, especially when it comes to technology that automatically
gathers data. Testing technology in retirement and nursing homes allows nursing
staff to familiarize themselves with innovations and reduces feelings of anxiety
(Liedtke, Welfens, Rohn, & Nordmann, 2012). By testing technologies with no
strings attached, caregivers can evaluate concerns and discuss them with
researchers and developers freely.
3 Method
Our approach consists of 4-5 phases. First, the needs and expectations of the
end-users are assessed. Second, the end-users test the product over several
months in their everyday life. The end-users are then asked about their
experiences during installation, commissioning and use at different points in time.
The data from phase 1 and 2 provide the basis for the report that is forwarded to
the developers. Phase 4 involves the implementation of requests by the
developer. The adapted product is ideally tested again in phase 5.
410
We have performed two LL tests in retirement and nursing homes. One product
tested was a fall detector which we tested in 3 different retirement and nursing
homes. The participants aged 65 and more (N=14) were at a high risk of falling
and very frail. Only one could be interviewed personally. As the study was
focused on the interoperability of the detector with the local infrastructure and the
routines of the institutions, we refrained from involving more seniors in interviews
or observations. The nursing staff and management representatives were
interviewed in detail (N=6). The focus was on questions of needs, acceptance
and safety from the point of view of the resident and questions of user-
friendliness, safety and integration in routines from the point of view of the nursing
staff and institution. The technical functionality and compatibility of the sensor
with the locally used systems were evaluated with tests lasting 3-4 months. The
semi-structured interviews were conducted before (P1), while and after the
testing (P2). The participants’ feedback was analyzed and presented to the
developer in a report (P3). This led to a new version of the device: push messages
on the mobile phone were integrated, the fastening was improved with a click
system and the SIM card was integrated directly into the device (P4).
In our current study, a robotic seal developed for dementia care (PARO) is tested
with cognitively healthy but lonely residents. We aim to find out whether the robot
has an impact on loneliness and well-being of the elderly. Tests with 3
participants revealed that it is difficult to gain the trust of lonely people. Due to the
frailty and vulnerability of the participants, we decided neither to conduct
interviews with them nor to observe or record them.
411
More tests in retirement and nursing homes are planned in the upcoming years.
Additionally, we plan follow-up research on the impact of the LL tests on the
technology use and implementation of participating retirement and nursing
homes. Six months after completing the LL tests, we aim to investigate whether
and how the test contributed to technology acceptance in retirement and nursing
homes, whether it had an impact on the attitude towards technology and whether
the experience gained during the tests boosted the technological self-efficacy of
nursing staff. Furthermore, the number of integrated technologies since the LL
tests will be evaluated.
412
Clarifying infrastructure requirements with the developer and the institution is
crucial, as institutions may not have the necessary technical resources and
infrastructure to test certain technologies. Many retirement and nursing homes,
for example, do not provide WIFI in private rooms, a requirement for the use of
many devices. Clarifying requirements with the developer and the participating
institution before the testing is therefore important. If necessary, temporary
alternatives can be found for the testing period, e.g. portable WIFI extenders.
5 Conclusion
Currently, we are expanding our LL network and evaluating first results. We
gained knowledge about specific requirements and advantages of LL tests in
retirement and nursing homes and contribute to the LL movement by providing
this information. We learned that successful research must take the frailty and
impairments of seniors, as well as the limited time resources and the fears of
caregivers into account and that it is important to embed the tests into the daily
routines and given infrastructures. Moreover, it is important that decision-makers
are open to the tests. Institutions can discover new technologies, they can help
make technologies better suitable for users, and they can gain realistic insights.
Whether the LL tests contribute to an improved implementation of technology in
retirement and nursing homes shall be investigated in the follow-up evaluation.
This investigation will enrich the LL movement with information on whether the
LL-experience breaks down barriers and changes attitudes towards technology.
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415
Living Labs for small retailers – in search of
a framework and tools
Heleen Geerts1, Gabriela Bustamante Castillo1 and Anja
Overdiek1
Category: Research-in-progress
Abstract
City centers all over Europe are challenged by the effects of recent
developments in consumer behavior and online retail. Collaborations of
municipalities, knowledge institutions, retailers and consumers are blooming up
in many regions to help this transition and find solutions which fit both in the
future of retail entrepreneurs and employees and in that of consumers and their
social space. These collaborations often take the form of a Living Lab, but don’t
always fit easily in Living Lab or field lab definitions. Future-Proof Retail, a
network of eleven retail labs in the Netherlands, currently researches a
comprehensive and practical framework for this kind of labs. First findings
include definitions, maturity scores and guidelines for stakeholder engagement.
These findings will be presented as work in progress, to share, but also to
discuss the methodological approach and possible shortcomings.
Keywords: Retail Field Lab, lab evaluation, lab maturity, lab best practices
416
1 Introduction
In 2017, 149 000 seniors lived in retirement and nursing homes in Switzerland
(Federal Statistical Office, 2017). At the same time, the health care sector is
confronted with a global shortage of nursing staff (WHO, 2017). Although
technology could help to overcome these demographic challenges the use of
Active Assisted Living technology in retirement and nursing homes is not
widespread (Fehling, & Dassen, 2017a).
The Future-Proof Retail labs do not fit neatly in either of these categories. Which
is why the objective of this research is to create a comprehensive and practical
framework to support the setup and evaluation of a Retail Field Lab (RFL) as
well as to enhance its innovation performance, creativity, efficiency and the value
of its outcomes. FPR will work with an initial subsidy until December 2019 to
reach this objective.
The subsequent paper will first situate the research objective in existing literature
and narrow down on the research gap. Then, it will describe the used
methodology. After that first findings will be presented: the RFL Framework Tool,
the RFL Maturity Tool and best practices to engage retailers in Retail Field Labs.
Finally some questions will be raised for further discussion of methodology and
limitations.
417
2 Retail Living Labs in the literature
Since the beginning of 2000, Living Labs have started to emerge. An initial focus
was the testing of technology in simulated home-like environments (Markopoulos
and Rautenberg, 2000) but the practice of Living Labs quickly expanded to other
areas of application and broadened its methods. In the following years, research
developed complementary perspectives on the Living Lab phenomenon as an
environment/context, as a methodology and as a conceptual system of
collaborative innovation (Bergvall-Kǻreborn and Ståhlbröst 2009). Nowadays,
Living Labs know very different areas of application and approaches, but
definitions of Living Labs commonly address the importance of a real-life
environment and the involvement of multiple stakeholders (Leminen and
Westerlund, 2017).
Westerlund and Leminen (2011) define Living Labs as “physical regions or virtual
realities, or interaction spaces, in which stakeholders form public-private-people
partnerships (4 Ps) of companies, public agencies, universities, users and
stakeholders, all collaborating for creation, prototyping, validating and testing of
new technologies, services, products and systems in real-life contexts”.
The handbook of the European Netwerk of Living Labs (ENOLL) states that
Living Labs share certain common elements (Malmberg, K. and Vaittinen 2017):
1. Multi-method approaches: all Living Labs combine and customize
different user-centred, co- creation methodologies to best fit their purpose.
2. User engagement: the key to success is to involve the users already at
the beginning of the process.
3. Multi-stakeholder participation: even if the focus is on users, involving all
relevant stakeholders is of crucial importance. These include all the
quadruple helix actors: representatives of public and private sector,
academia and people.
4. Real-life setting: a very specific characteristic of Living Labs is that the
activities take place in real-life settings to gain a thorough overview of the
context.
5. Co-creation: the recognition that users are equal contributors and co-
creators rather than subjects of studies. The Living Lab approach strives
for mutually valued outcomes that are results of all stakeholders being
actively engaged in the process from the very beginning.
Living Lab activities take place across many different domains, typically in health
and wellbeing, smart cities and circular economy, culture and creativity, energy
and mobility. However, literature on specific lab approaches and methodologies
in the Retail sector is scarce (Leminen and Westerlund 2008). This is surprising
as transitions in this particular sector are huge and affect cities as well as work
opportunities all over Europe and the U.S.. The forecast is that this situation will
become more critical in the coming years (see i.e. McKinsey & Company 2019).
As Retail is a very practical and result oriented sector, particularly methods and
tools for Living Labs are needed to help retailers, municipalities, real estate
stakeholders, technology providers and knowledge institutions to come up with
new solutions.
418
Overall, methods and tools are under researched in Living Labs (Leminen and
Westerlund, 2017; Nesti 2018). Looking at the existing tools-focused research in
Living Labs (Äyväri and Jyrämä 2017: Leminen 2013; Leminen, Westerlund and
Nyström 2012; Leminen and Westerlund 2017; Rits, Schuurman and Ballon
2015; Ståhlbröst and Holst 2013) a number of concepts can be applied to Living
Labs in Retail. The stakeholder roles suggested by Leminen et al. (2012) help to
draw light on the particularities of Living Labs in Retail. It can be stated that in
these labs the goal of developing technologies and new business models is as
important as the goal of engaging the entrepreneurs and their employees in
learning new skills. This double goal puts the retailers in the role of the user of
technologies and new business models as well as in the role of utilizer, who
wants to create and extract value from these new solutions. Mostly, knowledge
institutions and municipalities are enablers of these labs. It can even be said that
the labs are enabler-led. Technology companies, business students and
(sometimes) real estate stakeholders act as providers. –This particular
distribution of roles present a complex field for lab coordinators wanting to
establish ‘successful’ labs. It is from the realization of the urgency of the situation
of the Retail sector combined with the gap in research about the particularities
of Living Labs for small retailers that we formulated the following research
questions:
1. What are ‘successful’ Living Labs for small retailers?
2. How can we enable the setting up of these labs with a tool?
3. What are best practices of engaging retailers to participate in these
Living Labs?
3 Methodology
Three researchers are currently working with these research questions. They are
using action research methodology. Following the set-up and activities of six
local Living Labs for small retailers in the Netherlands and participating in their
process. To answer the first two questions a design researcher is collecting data
from all labs using questionnaires. Subsequently, she is designing, prototyping
and testing a “lab set-up” tool through several iterations, using all in all eleven
labs for testing. A second researchers focusses on the third question using more
ethnographic methods. She is taking over the role of lab coordinator herself and
reflects on this with auto-ethnography. Moreover, she organizes, leads and
reflects on inter visions with a group of ten lab coordinators. Finally, a third
researcher is following the first two with more distance to the field. She is
observing their reflections and making sure existing concepts and developments
in the broader Living Lab literature are taken into consideration when appropriate
in the process.
419
retailers, students, researchers, local government and citizens come together
and interact.
To organize a lab like this is not easy: It needs to have an attractive offer for the
retailer in order to have him actively participating and at the same time a lab
needs to connect to the objectives of all stakeholders involved. The above
mentioned literature (Bergvall-Kǻreborn and Ståhlbröst 2009; Leminen and
Westerlund 2017; Malmberg, K. and Vaittinen 2017; Westerlund and Leminen
2011) was used as a point of departure to create a list of guidelines for setting-
up the first activities of labs participating in the Future Proof Retail project (Figure
1).
Figure. 1
From September to December 2018 the labs’ activities and meetings were
initiated and organized locally. Researchers followed up with these activities by
keeping contact with the lab coordinators about the labs’ set up process. In
parallel to this, further literary research in relation to Living Labs within different
contexts served as a guide to learn about relevant principles throughout the
setup and execution of a Living Lab. The criteria for selection were first to make
use of the principles that were part of a Living Lab independently of their context
(e.g. healthcare, transportation or urban development), secondly take into
account the improvements necessary in Living Labs in the Netherlands
suggested by Maas, Broek and Deuten (2017). Third, the feedback received by
the Lab coordinators based on the outcome of their RFL activities.
Maas, Broek & Deuten (2017) who researched more than 90 Living Labs in the
Netherlands categorize four types of initiatives called ‘Living Labs’:
420
• Science and innovation policy with which public-private partnerships are
stimulated to collaborate in research and innovation.
The analysis of the actual activities and outcomes of the six Retail Living Labs
has been used to place the labs in the typology provided by Maas et al. (2017).
Similarities between the characteristics of Living Labs B, C, and D of the
typology show an overlap with the characteristics of the six labs for small
retailers that were operating during the first phase (September-December
2018) of the Future Proof Retail project. This new classification let to the
identification of the FPR labs as ‘Retail Field Labs’ (RFL) (Figure 2).
421
Figure 2. Defining Retail Field Labs
Data collection and measurement - The use of methods used to collect data.
As suggested in ‘The Living Lab Methodology Handbook “Pre- measurement an
intervention and a post-measurement, where the intervention is equalled to the
real-life experiment”.
422
Evaluation and reflection – Reflection and evaluation throughout process and
iteration
The outcome of this first research phase is a draft of a visual tool that could
further support RFL coordinators to set up and evaluate their activities (Figure
3). Next to the principles, to place the different actors involved in a Living Lab,
an overview of the different levels in which a Living Lab operates (Malmberg and
Vaittinen 2017) has been added to this framework.
423
5,maturity score). The results of this show the relation between preparation and
maturity scores of each participating lab (Fig.6, relationship
preparation/maturity).
30
25
20
15
10 creation
Measurement
Documentation
Fygital Instore
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Figure.6 Relation between preparation score and maturity score
Considering these results and the feedback on the first version of the RFL
visualization a second version of the RFL framework tool (Figures 7 and 8) was
created and used in two workshops during the Future Proof Retail ‘Kennisfeest’,
a meeting of all participants of the eleven labs. Feedback was gathered during
the workshops which will be used throughout the operations of the new RFL as
well as the follow up activities of the initial RFL. As it is stated by Ståhlbröst and
Holst (2013), “stakeholders have to be well equipped and have sound
understanding of what is going on in their Living Lab”.
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Figure.7 Different Levels in which a Retail Field Lab Operates
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Best Practices to engage retailers in Retail Field Labs
Empowerment and Co-creation
In the early stages of the project, it became clear that every regional lab has its
own contextual challenges and that each context contains different types of
retailers. However, one thing small retail entrepreneurs have in common is that
they are focused on their own businesses and less on their environment.
Additionally, the (SME) retailers have a strong focus on short-term results.
Therefore, the project partners had to design a format, an environment and a
theme to trigger the retailer to participate. Nomad labs (that visit the retailers and
sets up a ‘base camp’ near the shops of the retailers) were subsequently
evaluated as most fit for this purpose.
A constant adaptation of the labs (in form and approach) to the needs of the local
stakeholders, such as the ‘recruited’ retailers (retailers who were participating
and committed to the lab), the local municipality, the involved educational
institutions and the local (shopping area) associations, seemed an essential
factor. For the national FPR research project objectives, the most important
group of these stakeholders were the retailers; therefore, the interest of this
stakeholder group was always leading within the process of developing a lab.
Adaptation of the timeline of the lab to their (working) hours, events etc. Keeping
an inventory of all needs, questions and agendas of the most important
stakeholders emerged as a best practice for the coordinator of the lab.
To keep the retailer ‘on board’, the labs needed to be very concrete about the
effect and impact of their activities. The answer to the question: “What’s in it for
me?” needed to be found repeatedly. The retail labs developed like a diorama:
all sides could possibly unfold. All sides that present a concrete ‘take away’ for
the participants of the lab needed to be made visible like organized activities,
experiences or events in the shopping area, press/media publications,
generating traffic and attention.
Within the process of developing a retail lab, trust, language, time and attitude
are keywords. A project leader from a Higher Educational Institution for example
is not communicating in the same way as an entrepreneur or shop owner. The
‘jargon’ can make or break an understanding and trust. The solution was often
finding local ‘linking pin’ organizations or individuals that know the shop owners
personally: city center or shopping mall managers and deputies of retail
associations. They translate the language of education and research,
understand the routines of retail and can make the connection between the
different professional cultures.
Communication strategy
The following communication aspects were essential for the realization of the lab
objectives:
• Each lab needs one coordinator who is the central
communicator/facilitator between different stakeholders.
• Creativity and flexibility skills of the coordinator and stakeholders (Design
Thinking skills) are essential.
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• Cultivating a personal approach: short lines of communication make many
things possible.
• Provision of a planning of the activities to be used and completed by the
most important stakeholders, although not all activities can be filled out in
the preparation phase. There needs to be space for
adaptations/reframing.
• Sharing enthusiasm of initiator(s), project coordinator and early adopters
via social media
• Creating ‘noise’ on the outside of the lab by organizing and initiating
attractive activities like tours, marketing campaigns and adds in order to
reach a broader public and recruit more retailers for future labs
4 Conclusion
We are well on our way with the research on the supporting framework, maturity
score and best practices of Retail Filed Labs as a hybrid between ‘real Living
Labs’ and Field Labs. At the ENOLL Living Lab Days, we would like to discuss
these results, the guiding methodology and its limitations. Furthermore, we would
like to brainstorm about elements to finalize our work and make results scalable
to a larger field of Living Labs.
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Barriers for Test and Adoption of Digital
Innovations by End-users in a Living Lab Context
Abdolrasoul Habibipour1
Abstract
In recent years, Living Labs have become a well-established innovation
approach where individual users and other stakeholders are involved to co-
create, test and evaluate digital innovations in open, collaborative, multi-
contextual and real-world settings. Despite this, in order for digital innovation to
be tested and successfully adopted by end-users, different barriers should be
understood and clearly addressed particularly in a Living Lab setting that the
participation is usually voluntary and end-users are involved with testing and
using digital technology in their real-life everyday use context. These barriers
can be related not only to the process of engaging users to test the digital
innovations, but also can be related to the innovation itself. Accordingly, the aim
of this PhD thesis is to understand the barriers for digital innovations to be tested
and adopted by end-users in a Living Lab context. In so doing, a qualitative
research approach has been used and several data collection methods have
been employed to fulfil the objective of this study. Conducting extensive literature
reviews (focusing on both barriers for user engagement as well as adoption
barriers) have been used as the secondary data source. As for the primary data
collection methods, conducting a field test in a Living Lab context, semi-
structured interviews with Living experts as well as professionals in different
digital innovation application domains, interviewing end-users of digital
technologies and finally open-ended questionnaire have been employed. So far,
a taxonomy of influential factors on participants’ drop-out behaviour in Living Lab
field test has been developed and initial list of adoption barriers for digital
innovation has been identified. In addition, the consequences of drop-out in
Living Lab field tests and recommendations that would facilitate prolonged user
engagement have been developed. An initial set of recommendations on how
the adoption barriers should be tackled has been developed. This study will also
summarize the key lessons learned from the conducted field tests, workshops,
interviews with a number of end-users and experts in Living Lab and digital
innovations field and opens up several avenues for future research in this field.
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Keywords: User engagement, Barriers, Drop-out, Living Lab, Field test,
Adoption, Innovation
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1 Introduction
Digital technologies have made significant influence on our society and it has
recently gained a lot of attention in various research fields including information
systems (IS) (Boston College et al., 2014; Yoo, Henfridsson, & Lyytinen, 2010)
and innovation management (IM) (University of Wisconsin–Milwaukee et al.,
2017). Despite the fact that digital innovation has been acknowledged as a
fundamental and powerful concept in the IS research (Boston College et al.,
2014), but in practice IS literature has not paid enough attention to the digital
technology’s transformative impact on industrial-age products and services (Yoo
et al., 2010). Moreover, those IS studies that have highlighted the effects of
digital technologies, heavily focused on digital technologies in organizations, and
understanding of how the development process of digital innovation can be
connected to the human actors remained cursory, and this topic deserves further
research (Lyytinen Kalle, Yoo Youngjin, & Boland Jr. Richard J., 2015).
On the other hand, due to interdisciplinary nature of IS field, IS has been defined
and viewed from different perspectives such as: social view (Land, 1985),
technical view (Davis & Olson, 1984), socio technical (Lee, 2001; Mumford,
2006) and process view (Alter, 2008). By growing interest within the IS research
field, the primarily technological perspective of the 1970s was influenced by a
more sociological perspectives that aimed to explain various emerged issues in
the IS research particularly through the information systems development (ISD)
process (Hirschheim & Klein, 2012). In contrast to the technical view that mainly
focuses on software and hardware, this socio-technical view of IS includes
people as system participants and highlights their interests, skills, incentives, and
social relations (Alter, 2008). Considering IS as a socio-technical system, “the
information systems field examines more than just the technological system, or
just the social system, or even the two side by side; in addition, it investigates
the phenomena that emerge when the two interact” (Lee, 2001, p.3).
Accordingly, a combination of technical and social sub systems is necessary in
order to enable human to interact with the digital technologies throughout
development process (Luna-Reyes, Zhang, Gil-García, & Cresswell, 2005;
Lyytinen & Newman, 2008). More recent ISD approaches have emphasized the
importance of innovativeness and creativity by involving individual users in the
ISD process. This approach is consistent with Henry Chesbrough’s (2003, 2006)
proposition, so called “open innovation” in which external knowledge and ideas
must be captured throughout the innovation process.
Nowadays, one of the most promising ways of involving users within the open
innovation are Living Labs that have become a very popular research topic in
both Information Systems (IS) as well as Innovation Management (IM) literature.
Living Labs can be seen as a way of managing challenges in the process of
innovation development, where individual users and other stakeholders are
involved to co-create, test and evaluate innovations in open, collaborative, multi-
contextual and real-world settings (Bergvall-Kareborn, Holst, & Stahlbrost, 2009;
Ståhlbröst, 2008). In contrast with the traditional research and development
projects where the prototyped product, service or system is in focus (Brønnum
& Møller, 2013), Living Labs present an outstanding approach where the focus
is on user-driven and co-creative innovation (Mulder, 2012). A major principle
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within Living Lab research consists of capturing the real-life context in which a
digital innovation is used by end-users by means of a multi-method approach
(Bergvall-Kåreborn, Eriksson, & Ståhlbröst, 2015; Schuurman, 2015).
The process of innovation development in the Living Lab setting can happen in
different phases, including exploration, design, implementation, test, and
evaluation (Ståhlbröst, 2008). Nevertheless, within Living Lab context, testing
digital innovations has received more attention than other phases of innovation
development (Claude, Ginestet, Bonhomme, Moulène, & Escadeillas, 2017;
Følstad, 2008). As outlined by Rogers (2010), a successful test of digital
innovations will lead to a higher level of adoption as testing the innovation by
(potential) end-users is one of the main stages of innovation adoption process.
Despite this, there have been barriers for digital innovations to be tested and
adopted by end-users. These barriers can be related not only to the process of
engaging users to test the digital innovations, but also can be related to the
innovation itself. Regarding to engaging users in the process of testing digital
innovations in a Living Lab context, it is recognized that keeping users motivated
is more challenging than motivating them to start participating in the test process
in the first place (Ley et al., 2015; Pedersen et al., 2013). Consequently, users
tend to drop-out of testing digital innovations before the project or activity has
ended, as the motivations and expectations of the test participants change over
time (Georges, Schuurman, & Vervoort, 2016). The reasons for dropping out
might be due to internal factors relating to a participant’s decision to stop the
activity or external environmental factors that caused them to terminate their
engagement (O’Brien & Toms, 2008). The phenomenon of drop-out in the
innovation process is challenging in contexts especially when the participation is
voluntary and there is not an organizational tie between the participants and the
organizers of a project or activity (Ståhlbröst & Bergvall-Kåreborn, 2013). This
includes many of the more recent system development and innovation
approaches, such as user-driven innovation (De Moor et al., 2010),
crowdsourcing (Howe, 2006), and Living Lab (Bergvall-Kareborn et al., 2009;
Ståhlbröst, 2008). Therefore, understanding the phenomenon of drop-out and
how to motivate participants to engage and stay engaged through the process
of testing digital innovations is of crucial importance for open innovation
approaches.
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Accordingly, this thesis has been focused on the challenges of engaging end-
users in the process of testing digital innovations in a Living Lab context as well
as adoption barriers of the digital innovations. Thus, the overall aim of this thesis
is to address the complexity associated with the challenges for digital innovations
to be tested and adopted by end-users in a Living Lab context. More specifically,
the stated aim is divided into two research questions:
The logical connection between the two research questions might be explained
in the way that a more successful user engagement in Living Lab field test might
lead to a higher adoption of digital innovation by the users. one plausible
explanation for this is that testing digital innovations in a small scale is a part of
innovation adoption process as outlined by Rogers (2010). This thesis aims to
explore this relation in a greater detail.
Regarding to the first research question, the results of this thesis will provide an
empirically grounded definition for drop-out in Living Lab field tests as well as
develop an empirically derived, comprehensive taxonomy for the various
influential factors on drop-out behaviour in a Living Lab setting. It will also
provides insight into the possible consequences of drop-out in Living Lab field
tests with the objective to provide some recommendations that would facilitate
prolonged user engagement throughout Living Lab field tests process.
In respect to the second research question, this thesis will contribute to the
understanding of adoption barriers for digital innovations from end-users
perspective while at the same time offering some recommendations on how
these adoption barriers should be tackled.
2 Theoretical Framework
In this thesis, diffusion of innovation theory (Rogers, 2010) has been used to
guide the data analysis process as well as developing data collection tools.
According to Rogers, there are five steps for adoption of innovations namely,
knowledge, persuasion, decision, implementation and confirmation.
Knowledge occurs when a potential end-user learns about the existence on the
innovation and gains some understanding of how it is functions. Persuasion
occurs when a potential end-user forms a favorable or unfavorable attitude
towards the innovation and is open to being persuaded that the innovation holds
value (show interest). Decision occurs when a potential end-user undertakes
activities, which lead to the adoption or rejection of the IoT solution (mental trial).
Implementation occurs when the innovation is actually put to use or practice (is
tested by end-user in a limited basis). And finally, Confirmation occurs when an
end-user seeks support for the adoption decision in the form of confirmation that
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the decision was a correct one (the user may also reverse this previous decision
if exposed to conflicting messages about the innovation. Figure 1 shows the
innovation adoption process as outlined by Rogers.
This adoption process will enable me to organize and extend the discussion in
relation to the different steps of adoption. More specifically, the barriers for
engagement of end-users to test digital innovations in a Living Lab context can
be related to the forth step (i.e., implementation), where the innovation is going
to be tested by end-users before their final decision to adopt the technology.
However, the innovation adoption barriers can be related to all phases of
adoption process from knowledge phase (e.g., poor dissemination of information
about the digital innovation, lack of education, etc.) to the final confirmation stage
(e.g., expensiveness of digital innovation for end-users).
3 Research methodology
This thesis uses qualitative approach as the overall research methodology. As
stated, the aim of this thesis is to understand the barriers for digital innovations
to be tested and adopted by end-users in a Living Lab context. Therefore, an
appropriate research methodology for this research is the methodology that
facilitates a higher degree of involvement between the researchers and
participants in the research. In addition, according to Maxwell (2012), qualitative
research is more appropriate when it is important to understand the phenomena
from the participants’ point of view and particularly when it comes to social and
institutional context. Within qualitative research, instead of providing a specific
setting to conduct the study, individuals are typically involved in their natural
setting (Kaplan & Maxwell, 2005); which is in line with the nature of Living Lab
activities.
In order to meet the objectives of this thesis, both secondary and primary data
sources were used. Secondary data was collected by conducting comprehensive
literature reviews focusing on both barriers for user engagement in the Living
Lab field test process as well as on adoption barriers from end-user’s
perspective. In order to be more specific, the literature review on adoption
barriers has been focused on IoT technologies (but in different IoT application
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domains) as it will closely be related to the digital innovations which is the main
focus of this thesis. The data gathered from the literature reviews then served as
a basis to develop the data collection tools for the primary sources of data.
Regarding to the challenges of user engagement in Living Lab field test, primary
data was collected by conducting a Living Lab field test in Botnia Living Lab,
Lulea, Sweden, followed by a post-test open-ended questionnaire sent to those
who dropped out of the field test before completing the assigned tasks within the
specified deadline. Combining the findings of this field test with three other field
tests in iMinds Living Lab in Belgium enabled me to present initial list of various
factors that influence participants drop-out behaviour in a Living Lab field tests.
This understanding then further validated by conducting 14 semi-structured
open-ended interviews with Living Lab experts in two Living Labs in Sweden and
Belgium.
Regarding to the adoption barriers for end-users, primary data was collected by
conducting two workshops with IoT experts to understand the barriers for digital
innovations to be adopted by end-users. The results of this step then combined
by the findings from a literature review in five different IoT application domains
(i.e., smart cities, smart agriculture, wearable technologies, smart home care and
autonomous driving vehicles). The findings then validated by conducting 10
semi-structured interviews with experts in five IoT domains to extend my
knowledge on adoption barriers and develop recommendations on how to tackle
these barriers. As a complementary data collection, between 20 to 30 semi-
structured interviews with actual end-users of IoT technologies in different
application domains (in two phases) are ongoing and will be complemented in
June 2019. Table 1 summarizes various data collection methods that has been
used in my PhD thesis.
As in my PhD study, the data has been collected in different phases of the
process, and in order to properly combine and analyze collected data, I’ve used
(and will be using) a qualitative interpretative approach as outlined by.
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Table 1: Data collection methods in my PhD thesis.
4 Results
The results of my thesis can be presented in two sections. First, the results of
barriers for user engagement in Living Lab field tests will be presented and then
barriers for digital innovations (and more specifically IoT devices) to be adopted
by end-users are presented.
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The first phase of data collection in my thesis started by conducting a
comprehensive literature review on the topic. The aim of the literature review
was to identify documented reasons for drop-out in information systems
development processes. By reviewing 44 articles, I identified some influential
factors on drop-out behaviour (in total 29 factors) and classified them into
technical aspects, social aspects, and socio-technical aspects. The main findings
of this study indicated that the performance of the innovation, user selection,
user preparation, interaction with the users, privacy concerns and scheduling are
highly influential on this issue. However, in the abovementioned study I did not
focus on a specific phase or type of activity, and extracted the drop-out reasons
for all steps of the information systems development process such as ideation,
co-design, or co-creation, and, finally, test and evaluation. This understanding
then served as a basis for the next phases of data collection on the topic.
The next phase of data collection was to conduct a field test in Botnia Living Lab
followed by a post-test open ended questionnaire. A total of 118 participants
showed interest in participating in the field test and completely filled out the
recruitment survey. Of these, only 27 participants reached the end of the field
test and 91 participants (77%) dropped out of the activity. The main drop-out
reasons found in this user study were related to the stability of the prototype,
ease of use, privacy protection, flexibility of the prototype, effects of reminders,
and timing issues.
The findings from the previous steps then complemented across 14 semi-
structured interviews with experts in Living Lab field tests. The aim of the
interviews were to present an empirically derived taxonomy for the various
factors that influence drop-out behaviour in Living Lab field test and to
understand the extent to which each of the identified items influence participant
drop-out behaviour. The findings of this step shows that identified reasons for
dropping out can be grouped into three themes: technical aspects (innovation-
related), social aspects (participant-related), and socio-technical aspects
(process-related). Each theme consists of three categories with a total of 44
items.
Innovation-related factors: The categories under this theme are directly related
to the innovation itself and reflect the technical aspects when it comes to socio-
technical systems. Technological problems may be associated with, for example,
trouble installing the innovation, a lack of flexibility or infrastructure compatibility
issues, as well as issues with the stability and maturity of the (prototype)
innovation. Perceived usefulness of innovation highlights the importance of user
needs. When the innovation does not meet the user’s needs, it might be difficult
to maintain the same level of engagement throughout the lifetime of a field test.
Also, a participant who is voluntarily contributing in a field test must be able to
see the potential benefits of testing an innovation in their everyday life. In
addition, complexity can influence the perceived ease of use of the innovation.
When the innovation is too complex to use or is not easy to understand,
participants may become confused or discouraged. Moreover, when the
innovation is not sufficiently mature, it is difficult to keep the participants
enthusiastically engaged in the field test.
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Participant-related factors: Some of the suggested categories were directly
related to the individuals and their everyday life contexts. This theme mainly
reflects social aspects and environment when it comes to socio-technical
systems. The participants’ attitudes or personalities, their personal contexts, and
their resources can be classified under the participant-related theme.
Participants’ attitudes can affect the participants’ willingness to test digital
innovations in a Living Lab setting. Examples of factors in this category is when
the participants forget to participate, when the innovation does not meet their
expectation, when they do not want to install something new on their device,
when they do not like the concept or idea, and when they have concerns about
their privacy or the security of their information. Furthermore, in a Living Lab
approach, the users usually test innovations within their own, real-life setting,
therefore, challenges they face in their personal lives – unrelated to the testing
activity – can negatively influence their motivation and may cause them to drop
out of a field test. Limitations in participants’ resources can also influence the
likelihood that they will drop-out. They might either have not had enough time to
be involved in the field test, or the project may place too many demands on their
resources, such as requiring them to drain their own mobile batteries or consume
part of their Internet data quota.
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Figure 2. Overview of the proposed taxonomy of drop-out factors in Living Lab field test
The results of the interviews also provided insight into the possible
consequences of drop-out in Living Lab field tests with the objective to provide
some recommendations that would facilitate prolonged user engagement
throughout Living Lab field tests process. Based on the findings, drop-out in
Living Lab field tests might have some strong implications and consequences on
the whole field test process both for the project as well as for the Living Lab as a
collaborative innovation network. These consequences include but are not
limited to extra time, cost and effort for the field test organizers, reliability of the
field test results from the viewpoint of both research and project, losing
participants for future Living Lab activities, and difficulties to re-establish mutual
trust with those participants.
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Another important challenges that were identified in my study was related to the
ethical issues regarding user engagement in Living Lab activities. These ethical
considerations might be related to voluntariness of their participation, their
engagement environment, informed consent, overlooking the participants’
interests, costs and benefits of their participation and finally the ethical interaction
with the research participants throughout the process of user engagement in the
Living Lab activities.
In total 45 adoption barriers were identified in the first workshop (in Bilbao) and
23 adoption barriers were identified in the second workshop (in Vienna).
Together with the participants, some of the items that were similar were
eliminated and the rest of the items were combined and clustered into the main
four categories. Also, recommendations on how to tackle IoT adoption barriers
were collected.
In brief, the most challenging adoption barriers were related to the Complexity,
intrusive and loss of control, standardization, interoperability and the relevance
of technology. When it comes to the most important barriers, isolation from the
society, killing creativity and RoI issues for end-users, usability and functionality
and relevance for end-users have been highlighted in the workshops. Regarding
the most common adoption barriers, unnecessary data gathering, force changes
on users’ daily life and the danger of cheating, legal unclarities, lack of
transparency (including Terms & Conditions) and data misuse of data controllers
have been identified. And finally, communication and power consumption issues,
design constraint like devices size and data protection have been stated as the
most expensive adoption barriers by the workshop participants.
The findings from the literature review and both workshops then were combined
and formed the basis to develop interview protocols to interview both IoT experts
(25 experts in two rounds has been conducted) as well as end-users (30
interviews have been done and 20-30 interviews are in planning and progress).
445
As mentioned in the methodology, the interviews with the IoT experts have been
already completed and the end-user’s interviews are still ongoing. The interview
results will help me to further improve my knowledge and will allow me to present
realistic practical recommendations on how to tackle these adoption barriers.
5 Thesis Contribution
My thesis will contribute to the body of knowledge in the field of Living Labs and
digital innovations by understanding the barriers for digital innovations to be
tested and adopted by end-users in a Living Lab context. Moreover, investigating
the application of diffusion of innovation theory (Rogers, 2010) in a Living Lab
context and more particularly from end-users perspective is another premiere
contribution of this study as this theory has largely been used within the
organizational context.
My thesis will also investigate the consequences of drop-out in Living Lab field
tests and provides recommendations that would facilitate prolonged user
engagement in a Living Lab activity. On the other hand, by identifying adoption
barriers for digital innovations from end-users perspective, this study, presents
some practical suggestions on how these barriers for the adoption of digital
innovations should be tackled.
This study will also summarize the key lessons learned from the conducted field
tests, workshops, interviews with a number of end-users and experts in Living
Lab and digital innovations field and points to avenues for future research.
Relevant Publications
The following articles will form the basis for my PhD dissertation and will be
(partially) included in the thesis:
1. Habibipour, A., Bergvall-Kåreborn, B., & Ståhlbröst, A. (2016). How to sustain
user engagement over time: A research agenda. In 22nd Americas
Conference on Information Systems: Surfing the IT Innovation Wave, AMCIS
2016, San Diego, United States, 11-14 August 2016.
2. Habibipour, A., Padyab, A., Bergvall-Kåreborn, B., & Ståhlbröst, A. (2017,
August). Exploring Factors Influencing Participant Drop-Out Behavior in a
Living Lab Environment. In Scandinavian Conference on Information
Systems (pp. 28-40). Springer, Cham.
3. Habibipour, A., Georges, A., Ståhlbröst, A., Schuurman, D., & Bergvall-
Kåreborn, B. (2018). A Taxonomy of Factors Influencing Drop-Out Behaviour
in Living Lab Field Tests. Technology Innovation Management Review, 5-21.
4. Habibipour, A., Ståhlbröst, A., Georges, A., Bergvall-Kåreborn, B., &
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submitted April 2019
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449
Beyond participation: exploring citizen
stakeholder empowerment in the co-creation of
innovation
Shelly Tsui1
Abstract
This paper describes initial considerations in a dissertation research on how to
co-create ecosystemic business models based on shared resources and value
in an open innovation. There are two main research areas that address the topic
of ecosystemic business models: open innovation and innovation management,
in respect of innovation ecosystems, and business model development, in
respect of business ecosystems. This research will be an attempt to bring two
areas together by using multi-stakeholder perspective as the bridge between the
two. The proposed approach is to use service design as a methodological choice
for multi-stakeholder business model development as a core of open innovation.
450
1 Context and motivation
In the public engagement dimension of the Responsible Research and
Innovation research framework, the European Commission is interested in
identifying ways to better engage society with innovation in science and
technology (Stilgoe, Owen, & Macnaghten, 2013). The aim is not only to achieve
outcomes of innovation that match the needs of society but also to “foster a more
scientifically literate society of knowledge-driven and empowered citizens”
(European Comission, n.a.). As such, co-creation is proposed as a means to
achieve this is based upon active collaboration among relevant stakeholders in
a given (innovation) project that connects industry, society, academia, and policy
makers (to varying degrees and involvement) (Ramaswamy & Ozcan, 2014;
Vargo, Maglio, & Akaka, 2008; Voorberg et al, 2017). Several ways in which co-
creation can be practiced are in the form of public procurement of innovation
(similar to public- private partnerships), co-creation facilities (test-beds, maker
spaces, and fab labs), and living labs.
Living labs are an increasingly utilised tool in which citizens are becoming
involved in experimental technological innovations to solve societally relevant
problems (Bergvall-Kåreborn & Ståhlbröst, 2009; Brankaert & den Ouden, 2017;
Voytenko et al, 2015). In a sense, the living lab approach has become a social
policy tool through which citizens are expected to become part of a collective
way of dealing and solving societal problems. With this comes the clear
transformation of the citizen into an active citizen-subject: a citizen who
participates in the living lab while at the same time, is a subject of the lab. This
raises several interesting issues such as the new role and expectations for
citizens, and how to engage and involve them in innovation, and for what
purposes in light of the varying interests of the different stakeholders involved.
451
2 Aims, Objectives, and research questions
The aim of my research is to explore the extent to which the concept of
empowerment can serve as a critical and evaluative lens on the co-creation
approach as a policy tool. Co-creation increasingly requires the engagement of
societal stakeholders such as citizens and with this new development comes a
number of concerns. Since the opening up of the innovation process through
user/stakeholder inclusion, participatory and human-centred thinking in the
design world, (Bjögvinsson, Ehn, & Hillgren, 2012; Chesborough, 2003; Sanders
& Stappers, 2008; von Hippel, 1986), issues raised have ranged from more
procedural aspects on who and how to engage users, to more ethical ones such
as how to account for human values such as democracy, fairness, transparency
i.e. value-sensitive design (Friedman, Kahn, & Borning 2002).
While attention has been paid to users from various disciplines such as
management science to ethics, the language used by co-creation to describe the
so-called "co-creators" is still based on seeing them as users, rather than societal
stakeholders such as citizens. This is important to highlight as co-creation is now
increasingly used in the political context as a social policy tool, and due
acknowledgement must be paid to the emerging implications. Citizens, according
to the European Commission, are expected to be transformed into empowered
citizens through co- creation. However, how this will occur is not evident or well-
articulated in the literature.
Therefore, the aim of this research is to investigate how the co-creation approach
can lead to the empowerment of stakeholders in our innovation-driven world by
studying how different stakeholders engage and are engaged in co-creation-
based innovation projects in current literature. In other words, how would
empowerment through co-creation manifest, and how would the concept of
empowerment serve to evaluate the potential of co-creation to bring about the
empowered citizen?
As such, my interest lies in understanding in how and in what way can co-
creation influence stakeholder engagement in such a way that it leads to 1) active
participation i.e. constructive and critical dialogue that allows stakeholders to
reflect on their role and potential in all relevant parts of the project and to be able
to shape the co-creation process in a way that suits their needs and visions, and
2), further curiosity and drive to initiate similar or different co-creation projects
(i.e. scaling up of the co-creation instruments). To conceptualise this, I draw upon
the concept of empowerment as a lens to evaluate co-creation's dynamic with
citizens as opposed to treating them as the traditional user, and how
452
empowerment as such can be reflected in and through the practices of the living
lab.
To illustrate this, my research investigates the case of Jouw Licht Op 040 (Your
Light on 040), a living labs-based project that aims at improving the quality of life
of citizens of Eindhoven, a Dutch city in the Netherlands, through smart lighting
solutions. The project is based on co- creative collaboration quadruple-helix set-
up consisting of the municipality, citizens, business partners, and researchers.
To guide the investigation, the main research question is: how can co-creation
empower stakeholders in the innovation process? This conceptualization of my
research problem is further elaborated in the problem statement.
3 Keywords
Co-creation
Stakeholder empowerment
Living lab
Urban energy
Public engagement
4 Problem statement
Despite the increasing use of co-creation as a social policy tool rather than just
a marketing strategy, current literature on co-creation has mainly focused on
promoting its benefits from a participatory perspective for consumers and users,
and not societal stakeholders i.e. co-creation is mainly practiced, and ought to
be practiced, because it allows for interests and needs to be better met by
(Ramaswamy & Ozcan, 2014; Vargo, Maglio, & Akaka, 2008). In other words,
language use to describe co-creation is often about that activities that contribute
to the firm’s innovation process through improving organisational capacities, or
managing stakeholders like a resource (Kazadi, Lievens, & Mahr, 2016; Sharma,
Conduit, & Hill, 2014). Furthermore, it also focuses on how the firm can deal with
these challenges, often to their benefit. This leaves the other stakeholders out of
the equation with regard to ensuring that their interests is met, aside from being
delivered a product that they want, which makes co-creation appear to be more
about how users can be useful in developing making the product or service than
being an equal partner (i.e. co-creator).
453
participation i.e., an “empty ritual of participation and having [no] real power
needed to affect the outcome of the process (Arnstein, 1969), for example. This
could lead to disenchantment in such initiatives, and discourage future
participation.
As shown, empowerment in co-creation is still a new yet fertile ground for further
exploration. If the hope for co-creation is to realize the ideal vision of public
engagement by the Commission, and more generally the potential for co-creation
to better align innovation and societal interests, then there is a need to
454
conceptualize a form of co-creation that empowers its stakeholders. In the
context of involving citizens, this insight is important as co-creation practices
reflect ideas of engagement. This in turn can shape participation in not just co-
creation projects but broader debates on science, technology, and innovation.
5 Research methods
In order for co-creation to be more than just an approach that is focused solely
on improving and maximizing the more procedural aspects (i.e. how
stakeholders participate and are managed in a project), this paper suggests that
empowerment of stakeholders should be a focal aim of co- creation. In order to
make a case for empowerment’s relevance for co-creation, the research first
provides an overview of how empowerment is currently treated in the co-creation
literature.
On how the literature was selected, a SCOPUS search was conducted with the
key words “co- creation” and “empowerment” in either the title of articles or in the
key words of the abstract. The articles were then checked for relevance, which
was determined by the following question: “Does the author(s) addressed how
co-creation can empower, or discuss how empowerment can be used to improve
co-creation?” From this, just two papers were determined to be relevant (Füller,
Mühlbacher, Matzler, & Jawecki, 2014; Späth & Scolopig, 2017) in that they
addressed empowerment from the perspective of consumers through co-
creation.
For the study of JLO040, a qualitative approach has been taken in terms the
collection of empirical material. Recorded semi-structured interviews of around
one hour and stakeholder observations were the main methods for collecting
data, with the JLO040 project partners being the subject. Currently, 6 of 8
interviews have been completed, with the remaining 2 planned in August. The
interviews are in the process of being transcribed and coding will focus on looking
for quotes pertaining to descriptions of co-creation, citizen participation, and
empowerment.
Seen as discourses, they can help serve to understand how the project is set-
up, why, and the ideas behind them that shape the practices such as organised
activities. In addition to this, documents and websites pertaining to JLO040
(Facebook and Twitter accounts included) are also collected to provide
background information on the project. They are also framed as practices of co-
creation that will be analysed through the empowerment lens (e.g. As providing
information for knowledge building, transparency, etc).
455
6 Preliminary findings
The project, while it is focused on finding and developing innovative ways to
address urban lighting problems, is not the primary focus of JLO040. It is a public
service developed by the municipality with the aim of providing a service to its
citizens. In other words, the initiative is driven by an interest in creating public
value. From the perspective of the industrial partners, there has been difficulty in
reconciling the municipality’s aim with their own, which is primarily to innovate
and create economic value for their own business. Furthermore, the TU/e
researchers put in charge of conducting research with the citizens also have
difficulty in bringing across their approach, which is aimed at investigating
broader developments to understand how interest in urban lighting projects can
be fostered, developing conflict resolution methods, and similar issues take
place. As such, the various interests or “logics” from these three main
stakeholders appear to create challenges for co-creation, especially when it
comes to seeing stakeholders as “equal” partners and their value of input in the
process.
456
References
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458
Can Open Innovation offer new perspectives for
the development of ecosystemic business
models?
Julia Nevmerzhitskaya1
Disciplines: Marketing
PhD starting date: 2004
PhD Supervisor: Martti Laaksonen
Abstract
This paper describes initial considerations in a dissertation research on how to
co-create ecosystemic business models based on shared resources and value in
an open innovation. There are two main research areas that address the topic of
ecosystemic business models: open innovation and innovation management, in
respect of innovation ecosystems, and business model development, in respect
of business ecosystems. This research will be an attempt to bring two areas
together by using multi-stakeholder perspective as the bridge between the two.
The proposed approach is to use service design as a methodological choice for
multi-stakeholder business model development as a core of open innovation.
1 Introduction
Business model is a concept used to describe the way a company creates value
(e.g. Chesbrough, 2010). In practical terms business models refer to the way
459
companies generate revenue. In the academic literature business models have
traditionally been described as a business logic for customer value creation
process (e.g. Vargo and Lusch, 2008). This business logic sees value creation
process as a linear value chain, in which customer value is created inside an
organization through its’ own activities, adding to the suppliers’ resources which
serve as an input. While no unified definition of a business model exist, many
scholars see business model as a firm-specific concept. For example,
Osterwalder et al. (2005, 7) define a business model as “a conceptual tool that
contains a set of elements and their relationships and allows expressing the
business logic of a specific firm”. A lot of research has been dedicated to the
elements of business models, which are combined in so-called business model
canvases. Probably the most known business model canvases are the Business
Model Canvas by Osterwalder and Pigneur (2010), Service business model
canvas (Zolnowski and Böhmann, 2014) and Service logic business model
canvas (Ojasalo and Ojasalo, 2015). They are based on what Chesbrough and
Rosenbloom (2002), describe as business model functions:
● Value proposition (i.e., the value created for users by an offering)
● Market segment(s)
● Revenue generation mechanism
● Structure of the value chain
● The cost structure and profit potential (given value proposition and value
chain structure)
● The position of the firm within the value network linking suppliers and
customers
● The competitive strategy by which the innovating firm will gain and hold
advantage over rivals.
The service business model canvas (SBMC) by Zolowski and Böhmann is based
on the BMC and concentrates on the co-creation and customer value creation
process. Ojasalo and Ojasalo (2015) added a service- dominant perspective to
the business model canvas, addressing above functions not only from a company
point of view, but also from a consumer perspective.
460
One trend in which joint or shared value creation among different stakeholders is
a must is Circular Economy (CE) which is one of the complex problems focused
on optimizing resource-use and minimising the creation of waste across different
value chains. Importantly, CE is not about one company changing one product,
it’s about all the interconnected companies that form infrastructure and economy,
coming together and re- thinking the operating system itself (Ellen MacArthur,
2015). Thus, in developing and testing CE solutions, diversity and multi-
stakeholder collaboration is built-in as a compulsory requirement, which makes it
an excellent case example for describing and developing ecosystemic business
models.
461
Ecosystemic innovations: An innovation is considered ‘ecosystemic’ when its
purpose is to change the fundamental nature of society; for instance, to deliver on
major transitions concerning ecological sustainability. Importantly, partners within
an open innovation network, that can also described as an ‘innovation ecosystem’
should provide the resources and capabilities which their own organization lacks
in order to gain the suggested positive effects of collaborating and additional
capabilities. While Open Innovation approach allows companies to move from
traditional closed RD activities towards more open collaborative processes, it is
still focused mainly on one company’s ability to innovate. True open innovation
process, in which shared value is co-created by a large number of stakeholders
involved, is often referred as Open Innovation 2.0. Open Innovation 2.O (OI2) is
a new paradigm based on principles of integrated collaboration, co-created
shared value, cultivated innovation ecosystems, unleashed exponential
technologies, and extraordinarily rapid adoption. (Curley, Salmelin; 2013). Open
Innovation 2.0 is about shared value creation in networks, or ecosystems.
462
Figure 1. Conceptual Framework
3 Research methodology
The proposed methodology is grounded on a constructive action research
paradigm (Cassel and Johnson, 2006) in context of a case study (Yin, 1994).
Constructive action research method aims to develop a solution to a practically
relevant problem by applying theoretical knowledge and demonstrating the
functioning and innovativeness of the suggested solution in real life (Jaatinen and
Lavikka, 2008). Action research will be carried out in a number of Living Labs.
Living Lab approach is based on collaboration, social learning and management
sense-making theories, and open innovation and co-creation where
multidisciplinary and multicultural teams co-develop user-centered solutions for a
real-life challenge. The LL adopts a participatory oriented approach in which
complex socio-technical systems can be addressed based on the practices of co-
creation and co-production. Living Lab research has emerged as an answer to
complex societal challenges and has significant potential to promote both open
innovation and co-creation of products and services.
463
electrical and electronic equipment (WEEE), 2) LED light industry, 3) micro
farming and 4) meat supply chain.
4 Conclusions
This paper presents initial considerations in understanding ecosystemic business
models in open innovation context. It is argued that today business models are
centred around value-creation of a company in a supply chain, and do now
address collaborative value co-creation in complex societal cases, such as for
example circular economy development. In these cases the value is co-created
and shared among a wide range of stakeholders, going beyond the value chain
and including actors from quadruple helix. To understand value co-creation in
these cases, new ecosystemic business models are needed.
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466
The Roles, Functioning and Culture of Urban
Innomediaries
Jimmy Paquet-Cormier1
Abstract
Urban innomediaries (UI) are orchestrating the collaborative urban innovation
transition. In Europe, they aim 1) to support public organisations in their
environmental and digital transitions, 2) to orchestrate the market of urban
innovation and 3) to foster collaboration between public-private-third-academia-
civil actors. In order to study their systemic functions and their governance and
management practices, seven European organisations were analysed (four main
cases and three partial cases) using a combination qualitative and quantitative
questionnaire, interviews, ethnographic and autoetnographic methods. The
cases were selected for their reputation as a leader in their network and to
maximise the heterogeneity of the cases. Preliminary results propose six
dominant management models: the activist, the agile start-up, the territorial
strategist, the representative and coach, the national model and the urban labs.
In terms of organisational culture and climate, UI are perceived by their
employees as a dynamic and playful working environment where they work hard
on stimulating projects often without receiving a fair compensation for their work.
By reducing its financial dependency on the public sector, the one has
demonstrated that scaling up is not always the most viable option in order to
diversify funding. Moreover, results show that UI have designed and
implemented different types of management practices that combines bottom-up
and top-down dynamics in order to adapt to an ever-changing environment.
Finally, the research recognises the importance for UI to improve their
capabilities regarding organisational learning, impact assessment and
knowledge and competences management.
467
1 Overview and objectives
In the last decade, a significant number of cities, research centres, public
agencies, start-ups and big companies have become actively engaged in solving
a wide variety of urban problems. Through their interactions, these diverse actors
are co-developing the urban innovation market, which is estimated to grow to
£200 billion in 2030 (DBIS, 2013). In addition, the smart city systems are
estimated to expand to $400 billion by 2020 (TSB, 2013). In transdisciplinary
research, cities are moving to the forefront of the agenda for their capacity to
combine previously disconnected knowledge and use them to study multifaced
phenomenon like collaborative urban innovation.
37
The term innomediary is used as an overarching concept to refer to the family of innovative intermediary
organisations. Urban Innomediaries (UI) refers to intermediaries operating in the field/market of urban
innovation.
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programs (e.g., Horizon 2020, JPI Europe, URBACT III, Interreg Europe, Interact
III and ESPON) the European Commission finance multiple projects to foster
collaborative innovation in cities and between them.
The concept of ‘co-evolution’ (De Vries et al., 2016; Carayannis & Campbell,
2010; Hamalainen, 2015; van Lente et al., 2003) is used as a macro narrative to
analyse the intertwined evolution of public governance, private innovation
management, organisational theories, intermediary organisations, planning
theories, economic geography and social innovation. The concept of co-evolution
is similar to the ‘quintuple helix model’ as proposed by Baccarne et al. (2016).
This framework offers a relatively recent approach to study collaborative
innovation in urban context but is limited by its strong theoretical nature. To fill
this gap, this thesis aims to study organisational innovation dynamics in a specific
context and to develop a better understanding of UI functions at the system level.
In accordance with this approach, the second objective of this research is to
critically assess how different types of UI may support collaborative
innovation processes in the field of urban innovation and to examine the
variety of interdependences between diverse agents of the European
system.
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enhance collaborative innovation (Ansell & Torfing, 2014; Ekvall, 1996; Eveleens,
2010; Torfing, 2010). However, creating such environment is a complex task
(King & Anderson, 2002; Bledow et al., 2009). To the best of our knowledge, no
research has examined the level of creativity and innovation in UI. Equally
important, no research have studied the conditions that support or hinder
organisational creativity and innovation in the field of urban innovation. To fil this
gap, the fourth objective of this thesis is to explore the organisational
culture and climate of UI and to reflect about the characteristics of a climate
and culture supportive of collaborative innovation.
2 Research methods
Collaboration and innovation are complex phenomenon which pose many
challenges to researcher. In order to develop a broad understanding of their
dynamics at the network, organisational, team and individual levels, this thesis
combines both inductive and deductive reasoning and uses a mixed method
approach. The cross verification is made through triangulation of qualitative,
quantitative and reflexive methods to facilitates a multi-level analysis and offers
novel ways of explaining the phenomenon.
470
Organisations form the sample were created between 1994 and 2016. The four
main cases were established outside the government and were created as non-
for-profit associations. They have 7 to 110 employees and their budgets vary from
€1 to €23 million which comes from a combination of public (local, regional, state,
European), private and research funds. They are created and supported by all
levels of government. The main differences from other concepts of innovation
labs and urban labs are that : 1- the production of urban innovation is their priority;
2- the public sector is not their main ‘client’ and source of revenue; 3- most UI
have more employees and a bigger budget; and 4- most UI have more autonomy
from their affiliate government (if they have one). Interestingly, the results show
that this autonomy does not increase their control over their mission since
organisations like city labs already have extensive autonomy from their parent
government.
Results about organisational culture and climate reveals that UI are lively places
to work at but that the work is not well payed. For example, their employees
strongly agree that they ‘work hard’ with great ‘freedom’ from their superior and
that the organisational climate is ‘playful’ and ‘lively’. On the other hand, they
strongly disagree when asked if they receive ‘good financial rewards’ and ‘fair
compensation’ for their work or if they have access to ‘financial benefits’ and
‘training opportunities’.
471
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Urban Living Labs as a smart city approach: how
does socio-technical innovation transform urban
development?
Hui Lyu1
Abstract
Under the demand of urban sustainable development, the smart city movement
has been on stage for more than a decade, with its concept changing and
evolving during the time, from a technology- centred model to a more balanced
social and technological strategy. Meanwhile, Urban Living Labs (ULLs) came
up in recent years as an approach that uses emerging technologies to cope with
urban challenges. Nowadays, ULLs often have a focus on citizen participation
and social value creation. The linkage between these two concepts are noticed
but not clearly elaborated. This paper argued that ULLs could contribute to the
smart city strategy, but there is a lack of investigation on how ULLs’ approach is
linked to the socio-technical innovation process in the smart cities. Aiming to
explore the nature linkage between these two concepts, this paper tries to raise
an analytical model based on literature review and Delphi method survey data
from ULLs experts. It is expected that key indicators could be identified to
evaluate the socio-technical innovation approach of ULLs, as well as the smart
city transition process driven by ULLs.
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1 Background and motivation
Sustainable development has been a global common view for decades. The
HABITAT III conference adopted the New Urban Agenda, calls for further effects
on urban sustainable development and provides a roadmap for all stakeholders
to act and promote urban transition (United Nations, 2017). The smart city
movement has been on stage for more than a decade, with its concept changing
and evolving during the time, from a technology-centred model to a more
balanced social and technological strategy. As defined by Schaffers et al., “the
smart city is about how people are empowered, through using technology, for
contributing to urban change and realizing their ambitions. The smart city
provides the conditions and resources for change. In this sense, the smart city is
an urban laboratory, an urban innovation ecosystem, a living lab, an agent of
change” (Schaffers, Komninos, & Pallot, 2012).
Similar to this understanding of the smart city, Urban Living Labs (ULLs) first
came up as an approach that uses emerging technologies to cope with urban
challenges. Today, ULLs often have a focus on citizen participation and social
value creation (Nesti, 2017).
As the understanding of smart cities has been evolving during the last decade,
more and more cities are taking a smart city strategy for their urban development.
But there is a gap between the plan of a smart city and the practice of it. Tools
are needed in carrying out smart city practices. During the same period, the new
understanding of smart city seems to have a lot in common with the emerging
ULLS, which seem to an effective tool in the implantation of smart city strategy.
Hence, since smart city and ULL share the same idea of citizen-centred
innovation, it would be necessary to study how ULLs work in smart city
development, and how the innovation process happens in the ULLs.
To date, the understanding of smart city and ULL are both under discussion.
Compare to traditional Living Labs, ULLs are thought to have some more extra
key components such as financing, physical places, and innovation (Chroneer,
et al., 2019). These characteristics mean that ULLs are more connected to real
urban projects, and ULLs could support smart city transition from an
implementation perspective. Smart cities and ULLs share some same
characters. These two concepts have natural links in certain aspects and ULLs
could be an effective tool for certain aspects of smart city development.
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Socio-technical innovation is regarded as influencing the process of urban
transition (Atkinson, 1998). This innovation process could be a key to understand
the inner linkage between ULLs and smart cities. Although ULLs are promoting
the open innovation which has the power to unlock the potential for smart city
development and there are a lot of ULLs considered to have smart city
characteristics, however, there is a lack of investigation on how ULLs’ approach
is linked to the socio-technical innovation process in smart cities. This research
aims to explore the link between the two concepts, with the working title of this
research which is:
This research is concerned with exploring the relationship between and smart
city development. It is argued that ULLs could support smart city through the
socio-technical innovation process in it. With the empirical analysis on ULLs, the
urban transition processes of the smart city can be more visible and clearer, and
therefore reveal the socio-technical innovative interaction in it. Based on the
preliminary literature review, the core research question is summarized as:
To answer the core research question, the following related questions should
also be investigated in the chapters:
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- How do ULLs conduct socio-technical innovation and what could be the
key indicators to measure their influence in the process?
3 Research methods
This research is using qualitative data analysis as basic research methods.
Based on the theory review of transition studies and innovation studies, it is
assumed that urban open innovation, which connects traditional technological
innovation and social innovation, is an effective approach for the urban transition
of a smart city. Therefore, an analytical model is constructed based on the
quadruple helix (government, industry, academia, and citizens), as well as an
analytical framework for the analysis of the socio-technical transition process of
ULLs.
In the empirical research design, the European Network of Living Labs (ENoLLs)
is chosen as the study database. To date, there are more than 60 living lab
members in the network that have been labelled as “Smart Cities and Regions”
(by April of 2019). A structured profile analysis will be conducted on these cases
to identify the ULLs in the database and to evaluate the characteristics of the
socio- technical innovation process in these ULLs.
Then a survey based on Delphi method would be drawn to collect data to find
the key indicators in the supposed socio-technical innovation process (I would
like to take the chance to do a first round of Delphi method survey during the
Open Living Lab Days 2019 event, if it is possible). Indicators summarised from
the survey will be used to evaluate the above mentioned ULLs, based on which
a single case will be chosen as a deep empirical research object.
The chosen case will be analysed based on observation and individual interviews
with stakeholders involved in the ULLs innovation process. The purpose of the
case study is to elaborate the interaction between stakeholders and the
innovation process in ULLs, and (hopefully) the socio-technical transition of
smart city.
478
demand of urban
Smart emerging of
sustainable
City
development
transition
studies a analysis model on
model ULLs in smart city
construction studies
profile analysis
ENoLL case
selection Delphimethod survey
Empirical research
data analysis
5 Expected outcomes
In the literature review part, it is revealed that current understandings of smart
city and ULL share several characteristics such as project-based, citizen-centred
approach, socio-technical innovation, and so on. The study is expected to
contribute to the understanding of the smart city and ULL, and as well as the
socio-technical transition theory of urban development. An analysis framework
is expected to be constructed for the analysis of the characteristics of ULLs.
479
3. ULLs could be understood as an effective instrument to influence the
urban transition process in smart cities. So that the results of the
research could be useful for both urban planning authorities, who
would like to invoke urban innovation, and urban living lab organizers,
who want to amplify their good practice from local level labs.
It is also expected that the result of the research could support further study on
open innovation and urban transition management.
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The European Network of Living Labs (ENoLL) is the international federation
of benchmarked Living Labs in Europe and worldwide. Founded in November
2006 under the auspices of the Finnish European Presidency, the network has
grown in ‘waves’ up to this day. ENoLL counts today over 150+ active Living Labs
members worldwide. Directly, as well as through its active members, ENoLL
provides co-creation, user engagement, test and experimentation facilities
targeting innovation in many different domains such as IoT, media, energy,
mobility, healthcare, agrifood, societal transformation, etc.
in collaboration with
The Thessaloniki Active & Healthy Ageing Living Lab (Thess-AHALL) operational
since 2014, and a unique setting in the city of Thessaloniki, Central Macedonia
region (Northern Greece). The lab fosters initiatives encouraging regional
development and healthcare systems sustainability by the provision of novel
technologies and innovation. The lab is actively engaged with the end-users and
relevant community stakeholders, actively pursuing co-creation and co-design of
technological solutions to improve health and social conditions and facilitate
independent living. Thess-AHALL aims to develop a business plan for self-
sustainability, in line with the ENoLL’s strategy, facilitating the people demand
with the active involvement of SMEs within pilots.
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