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DEPARTMENT OF MANAGEMENT
PROJECT REPORT ON SUMMER TRAINING
“A STUDY ON EMPLOYEE WELFARE AND SATISFACTION
IN PUNJAB CHEMICALS AND CROP PROTECTION LIMITED”
SUBMITTED TO SIKKIM MANIPAL UNIVERSITY
IN PARTIAL FULFILLMENT OF THE
REQUIREMENTS FOR THE AWARD OF DEGREE OF
MASTER OF BUSINESS ADMINISTRATION
SUBMITTED BY:
DEEPAK CHAUHAN
UNIVERSITY ROLL NO.
UNIVERSITY REG. NO.
UNDER THE GUIDANCE OF:
MS. PRIYANKA CHHIBBER
LECTURER, APAR INDIA INSTITUTE OF MANAGEMENT
DEPARTMENT OF MANAGEMENT
SIKKIM MANIPAL UNIVERSITY
(2008-2010)
i
CERTIFICATE
It is certified that the project entitled “A STUDY ON EMPLOYEE
WELFARE AND
SATISFACTION IN PUNJAB CHEMICALS AND CROP PROTECTION
LIMITED” is
submitted in partial fulfillment of the requirements for the award of
degree of MASTER OF
BUSINESS ADMINISTRATION by SIKKIM MANIPAL UNIVERSITY. This work
has been done by Mr. DEEPAK CHAUHAN; a bona fide student of
department, in PUNJAB CHEMICALS AND CROP
PROTECTION LIMITED under my supervision and is genuine.
MR. RAVINDER CHADHA
G.M. (MARKETING)
PCCPL.
(PROJECT SUPERVISOR)
ii
ACKNOWLEDGEMENT
At the very outset, I am highly indebted to the all powerful ALMIGHTY
GOD for all the
blessings he showered on me and for being with me
tMARKETINGoughout the study.
I would like to express my sincere thanks to MR. RAVINDER CHADHA,
G.M MARKETING, PCCPL (Punjab Chemicals and Crop Protection
Limited), who provided me an
opportunity to do this project in his esteemed organization and for
giving his valuable time and
exemplary guidance during my training, without his constant
encouragement it would have been
impossible to test my theoretical knowledge.
I extend my gratitude to the entire staff of PCCPL especially to MR.
SANJEEV MEHTA, MR.
DHARAM CHAND, Mr. B. L VERMA & MR. OM PRAKASH SAINI for their
diligently
attention, cooperation, precious advice, a very congenial environment
and sophisticate facilities
during the course of the project.
I would also express my profound sense of gratitude to all lecturers of
APAR INSTITUTE
OF MANAGEMENT, , for giving immense inspiration
tMARKETINGoughout my M.B.A
course, whose teaching not only acted merely as drop of ink rather it
has acted as a stone upon
which the training is based.
I also take this opportunity to express my deed gratitude to my loving
parents and friends who
are a constant source of motivation and for their never ending support
and encouragement during
this project.
DEEPAK CHAUHAN
iii
TABLE OF CONTENTS
1.TITLE………………… ……………………………..………………………………………………….
…………I
2.CERTIFICATE BY THE PROJECT-INCHARGE ……….……………………………………….
…………..II
3.ACKNOWLEDGEMENT………………………………………….………………………………….
…………
III
4.TABLE OF CONTENTS (INCLUDING LIST OF TABLES AND ILLUSTRATIONS) .
…………….
…….IV
5.EXECUTIVE SUMMARY ………………………..……………………….….
………………………….………
V
SR. NO PARTICULARS PAGE NO.
1. INTRODUCTION TO THE SUBJECT 1-6
1. A) THE CONCEPT OF JOB SATISFACTION 1
1. A.i) DETERMINANTS OF JOB SATISFACTION 2
1. A.i.a) Organizational variables 2
1. A.i.b) Personal variables 3
1. A.ii) EFFECTS OF JOB SATISFACTION 4
1. A.ii.a) Physical and mental health 4
1. A.ii.b) Productivity 4
1. A.ii.c) Absenteeism 5
1. A.ii.d) Satisfaction and safety 5
1. A.ii.e) Employee turnover 6
1. A.iii) BENEFITS OF EMPLOYEE JOB SATISFACTION 6
2. B) REVIEW OF LITERATURE 7-12
2. INDUSTRY PROFILE AND COMPANY PROFILE 13-58
2. A) THE INDIAN CHEMICAL INDUSTRY 14
2. A.i) HISTORY 14
2. A.ii) OVERVIEW OF INDIAN CHEMICAL INDUSTRY 15
2. A.ii.a) Market size 16
2. A.ii.b) State wise share in production of major chemicals 17
2. A.ii.c) Ownership pattern 17
2. A.ii.d) Sub segment 18
2. A.ii.e) Nature of operations 18
2. A.ii.f) Sector highlights 19
2. A.iii) CHARACTERISTICS OF INDIAN CHEMICAL INDUSTRY 21
2. A.iv) GLOBAL SCENARIO 22
2. A.v) GROWTH OF INDIAN CHEMICAL INDUSTRY 23
2. A.v.a) Index of industrial production 24
2. A.v.b) Industrial investment trends in chemicals 25
2. A.v.c) International trade in chemicals & petrochemicals 25
2. A.v.d) Production of selected major chemicals (2002-03 to 2008-09) 27
2. A.vi) FUTURE PLANS 29
2. A.vii) CHEMICAL WEAPONS CONVENTION 29
2. A.viii) FACTS OR MILESTONES OF INDIAN CHEMICAL INDUSTRY 30
2. A.ix) MAJOR PLAYERS AND THEIR MARKET SHARE 32
2. A.x) OPPORTUNITY FOR INDIAN CHEMICAL INDUSTRY 33
2. A.x.a) Outlook 33
2. A.x.b) Potential 34
iv
2. A.xi) SWOT ANALYSIS OF INDIAN CHEMICAL INDUSTRY 34
2. A.xi.a) Strengths 34
2. A.xi.b) Weaknesses 35
2. A.xi.c) Opportunities 35
2. A.xi.d) TMARKETINGeats 35
2. A.xii) COMPETITIVE ADVANTAGE OF INDIA 36
2. A.xiii) RECOMMENDATIONS FOR REJUVENATING ICI 36
2. A.xiii.a) Infrastructure 36
2. A.xiii.b) Energy 36
2. A.xiii.c) Finance 37
2. A.xiii.d) Duties and taxes 37
2. A.xiii.e) Action by industry 37
2. B) COMPANY PROFILE 38
2. B.i) HISTORY OF THE COMPANY 39
2. B.ii) PROFILE OF THE COMPANY 40
2. B.ii.a) Major locations 43
2. B.ii.b) Share holding pattern as on 6/30/2009 45
2. B.ii.c) The management team 45
2. B.ii.d) Aim of the company 46
2. B.ii.e) The vision 46
2. B.ii.f) The mission 46
2. B.iii) RECENT ACHIEVEMENTS AND MILESTONES 46
2. B.iv) PRODUCT RANGE OF THE COMPANY 48
2. B.v) COMPETITIVE STRENGTHS 48
2. B.vi) OPPORTUNITY MATRIX: STRONG DEMAND ON THE HORIZON 50
2. B.vi.a) India 50
2. B.vi.b) World wide 51
2. B.vi.c) Export: agro technical/intermediates 51
2. B.vii) PERFORMANCE OF THE COMPANY (STATISTICAL PROFILE) 52
2. B.vii.a) Investment rationale 53
2. B.viii) FINANCIAL STATUS OF THE COMPANY 54
2. B.viii.a) Quick financial synopsis 55
2. B.ix) FUTURE PROSPECTUS OF PCCPL 56
2. B.x) FUTURE STRATEGIES OF PCCPL 58
3. OBJECTIVES & RESEARCH METHODOLOGY 59-62
3. A) OBJECTIVES OF THE STUDY 59
3. B) HYPOTHESIS 59
3. C) RESEARCH METHODOLOGY 60
3. C.i) RESEARCH DESIGN 60
3. C.ii) SAMPLE SIZE 60
3. C.iii) DATA COLLECTION 60
3. C.iv) QUESTIONNAIRE SCHEDULE 60
3. C.v) TOOLS OF ANALYSIS 60
3. C.v.a) Simple percentage analysis 60
3. C.v.b) Two-way analysis 60
3. C.v.c) Chi-square test 61
v
3. C.vi) AREAS OF STUDY 61
3. C.vii) LIMITATIONS OF STUDY 61
4. DATA PRESENTATION AND ANALYSIS 62-139
4. A) DATA PRESENTATION WITH SIMPLE PERCENTAGE TABLE 63-130
4. B) DATA ANALYSIS WITH TWO WAY TABLE 130-133
4. C) DATA ANALYSIS WITH CHI-SQUARE TEST OR TEST OF HYPOTHESIS 134-
138
4. D) DESCRIPTIVE STATISTICS 139
5. 5. A) SUMMARY OF FINDINGS 140-142
5. A.i) FINDINGS FROM SIMPLE PERCENTAGE & DESCRIPTIVE STATISTICS 140-141
5. A.ii) FINDINGS FROM TWO-WAY TABLE 141
5. A.iii) FINDING FROM CHI- SQUARE ANALYSIS 141
5. A.iv) FINDINGS FROM SELF OBSERVATION 141-142
5. B) SUGGESTIONS 142-144
5. C) CONCLUSION 145
APPENDIX 146
1) GLOSSARY OF TERMS 147
2) ABBREVIATIONS 148
3) QUESTIONNAIRE 149 152
REFERENCES 153-154
BIBLIOGRAPHY 154
BOOKS REFERRED 154
WEBSITE ADDRESSES 154
vi
LIST OF TABLES
SR.
NO
DESCRIPTION PAGE
NO.
CHAPTER – II
1 Classification of Indian Chemical Industry and market value of each
segment. 16
2 Index of Industrial Production (1993-94 =100) 25
3 Exports and Imports–Chemicals and Petrochemicals. 27
4 Production of Selected Major Chemicals (2002-03 to 2008-09) (In 000’ MT)
28
5 Major players and their market share. 32
6 Share Holding Pattern as on 6/30/2009 45
7 Segment wise revenue to PCCPL for the FY2007-08 & 2008-09 52
8 Balance Sheet and P&L Account of PCCPL for FY2007, 2008 & 2009. 54
9 Key Ratios & cash flow statement for the FY 2007, 2008 & 2009. 55
CHAPTER IV
LIST OF SIMPLE PERCENTAGE TABLES
1 Table showing gender of the respondents 63
2 Table showing marital status of the respondents 64
3 Table showing the age of the respondents 65
4 Table showing Education qualification of the respondents 66
5 Table showing Years of experience of the respondents 67
6 Table showing monthly income of the respondents 68
7 Table showing employee’s opinion about the nature of their work. 69
8 Table showing opinion of employees regarding their work load. 70
9 Table showing opinion of employees regarding working hours. 71
10 Table showing opinion of the employees regarding rest intervals. 72
11 Table showing opinion of the employees about management & workers
relationship. 73
12 Table showing opinion of the employees whether they are provided with
sufficient
tools and equipments or not.
74
13 Table showing opinion of the employees regarding safety measures. 75
14 Table showing opinion of the employees lighting and other arrangements.
76
15 Table showing opinion of the employees regarding work pressure on them.
77
16 Table showing opinion of the employees about superior's assistance. 78
17 Table showing opinion of the employees about how much importance their
ideas have
in decision making.
79
18 Table showing opinion of the employees whether they are appreciated for
their
performance or not.
80
19 Table showing opinion of the employees regarding the fairness of their
boss 81
20 Table showing opinion of the employees regarding their participation in
day to day
activities.
82
21 Table showing opinion of the employees regarding their access to their
superiors. 83
22 Table showing opinion of the employees regarding the competency of
their superiors. 84
23 Table showing opinion of the employees regarding their relations with
their
colleagues.
85
24 Table showing opinion of the employees regarding the behavior of the
colleagues 86
25 Table showing opinion of the employees whether workers share their
know-how with
each other or not.
87
vii
26 Table showing opinion of the employees whether they feel motivated by
their boss in
achieving organizational goals or not.
88
27 Table showing opinion of the employees that they are adequately
motivated when ever
needed to do so.
89
28 Table showing opinion of the employees regarding system of
communication. 90
29 Table showing opinion of the employees that their assignments are clearly
explained to
them.
91
30 Table showing opinion of the employees regarding training program 92
31 Table showing opinion of the employees that they are provided with the
training
whenever needed.
93
32 Table showing opinion of the employees regarding the usefulness of the
training
program.
94
33 Table showing opinion of the employees regarding the efficiency of the
training
program.
95
34 Table showing opinion of the employees regarding performance appraisal
system. 96
35 Table showing opinion of the employees regarding efficiency of the
appraisal system. 97
36 Table showing opinion of the employees about fairness of appraisal
system. 98
37 Table showing opinion of the employees that they are paid fair amount for
their work. 99
38 Table showing opinion of the employees that they are provided with
proportionate
salary.
100
39 Table showing opinion of the employee that their wages are at par with
the wages in the
industry.
101
40 Table showing opinion of the employee that they are provided with
sufficient
allowances.
102
41 Table showing opinion of the employee regarding the promotion policy of
the
organization.
103
42 Table showing opinion of the employee that they are rewarded for their
innovative
ideas.
104
43 Table showing opinion of the employee that they are rewarded for their
performance as
a motivational technique.
105
44 Table showing opinion of the employee about transport facility. 106
45 Table showing opinion of the employee about medical facilities. 107
46 Table showing opinion of the employee that they are provided with
benefits for their
family.
108
47 Table showing opinion of the employee about refreshment facilities. 109
48 Table showing opinion of the employee about rest room and lunch room
110
49 Table showing opinion of the employees about parking facility. 111
50 Table showing opinion of the employees about first aid facility 112
51 Table showing opinion of the employees about loan facility and other
welfare benefits. 113
52 Table showing opinion of the employees regarding job security. 114
53 Table showing opinion of the employees about the criteria of job security.
115
54 Table showing opinion of the employees about the basic principal on
which job security
is provided to the employee.
116
55 Table showing opinion of the employees about workers participation in
management
decisions.
117
56 Table showing opinion of the employees about decision making standards
and plans of
the organization.
118
viii
57 Table showing opinion of the employees that their suggestions are given
due
importance in decision making process and for implementing any change in
their
respective department.
119
58 Table showing opinion of the employees regarding effectiveness of
grievance handling
procedure.
120
59 Table showing opinion of the employees that they are able to freely
communicate their
grievances.
121
60 Table showing opinion of the employees about awareness of employees
regarding the
quality standards adopted by the company.
122
61 Table showing opinion of the employees whether they are satisfied with
the ISO/QS
certification of the company.
123
62 Table showing opinion of the employees about the adaptability of
employees with
changes due to ISO/QS certification.
124
63 Table showing opinion of the employees whether they are happy to
changes in the
company or not.
125
64 Table showing opinion of the employees regarding their willingness to
work in the
company.
126
65 Table showing opinion of the employees that their work life is meaningful.
127
66 Table showing opinion of the employees that how valuable their work is
for the
company.
128
67 Table showing opinion of the employees regarding the opportunities to
use their ability. 129
68 Table showing opinion of the employees about their overall satisfaction
level in the
company.
130
LIST OF TWO WAY TABLES
1 Relationship Between Gender And Level Of Satisfaction 131
2 Relationship Between Marital Status And Level Of Satisfaction 131
3 Relationship Between Age And Level Of Satisfaction 132
4 Relationship Between Qualification And Level Of Satisfaction 132
5 Relationship Between Experience And Level Of Satisfaction 133
6 Relationship Between Experience And Level Of Satisfaction 133
LIST OF CHI-SQUARE TEST TABLES
1 Relationship Between Gender And Level Of Satisfaction 134
2 Relationship Between Marital Status And Level Of Satisfaction 135
3 Relationship Between Age And Level Of Satisfaction 135
4 Relationship Between Qualification And Level Of Satisfaction 136
5 Relationship Between Experience And Level Of Satisfaction 137
6 Relationship Between Experience And Level Of Satisfaction 138
LIST OF DESCRIPTIVE STATISTICS TABLE
1 Table Showing the Descriptive Statistics About the various Job Satisfaction
Factors 139
ix
LIST OF FIGURES
SR.
NO
DESCRIPTION PAGE
NO.
CHAPTER-I
1 Factors Effecting Job Satisfaction. 3
2 Impact of Intrinsic Rewards and Extrinsic Rewards on Job Satisfaction 5
CHAPTER – II
1 Evolution of Indian Chemical Industry 15
2 Size of Indian Chemical Industry 16
3 Classification of Indian Chemical Industry and Constituent of Each Segment.
17
4 State Wise Share in Indian Chemical Industry 17
5 Ownership Pattern in Indian Chemical Industry 18
6 Share of Chemicals Sub Segments in Indian Chemical Industry 18
7 Nature of Operations in Indian chemical Industry 19
8 Characteristics of Indian Chemical Industry 21
9 World Wide Chemical Market Share 22
10 Index of Industrial Production (IIP) 24
11 Exports of Chemicals and Petrochemicals During 2002- 03 to 2008-09 26
12 Imports of Chemicals and Petrochemicals During 2002- 03 to 2008-09 26
13 Production of Selected Major Chemicals 28
14 Future Plans of Indian chemical Industry 29
15 Relative Market Share and Positioning of PCCPL 33
16 Subsidiary Companies of PCCPL 42
17 Product Range of PCCPL and Their Overall Contribution in Its Revenue 42
18 Location of Major Offices of PCCPL in India & Overseas 43
19 Product Range of PCCPL and Their Use 48
20 Key Strengths of PCCPL 49
21 Global Agrochemical Sales 2009 51
CHAPTER IV
LIST OF SIMPLE PERCENTAGE FIGURES
1 Figure showing gender of the respondents 63
2 Figure showing marital status of the respondents 64
3 Figure showing the age of the respondents 65
4 Figure showing Education qualification of the respondents 66
5 Figure showing Years of experience of the respondents 67
6 Figure showing monthly income of the respondents 68
7 Figure showing employee’s opinion about the nature of their work. 69
8 Figure showing opinion of employees regarding their work load. 70
9 Figure showing opinion of employees regarding working hours. 71
10 Figure showing opinion of the employees regarding rest intervals. 72
11 Figure showing opinion of the employees about management & workers
relationship. 73
12 Figure showing opinion of the employees whether they are provided with
sufficient
tools and equipments or not.
74
13 Figure showing opinion of the employees regarding safety measures. 75
14 Figure showing opinion of the employees lighting and other arrangements.
76
15 Figure showing opinion of the employees regarding work pressure on
them. 77
16 Figure showing opinion of the employees about superior's assistance. 78
x
17 Figure showing opinion of the employees about how much importance
employees
ideas have in decision making.
79
18 Figure showing opinion of the employees whether they are appreciated for
their
performance or not.
80
19 Figure showing opinion of the employees regarding the fairness of their
boss 81
20 Figure showing opinion of the employees regarding their participation in
day to day
activities.
82
21 Figure showing opinion of the employees regarding their access to their
superiors. 83
22 Figure showing opinion of the employees regarding the competency of
their superiors. 84
23 Figure showing opinion of the employees regarding their relations with
their
colleagues.
85
24 Figure showing opinion of the employees regarding the behavior of the
colleagues 86
25 Figure showing opinion of the employees whether workers share their
know-how with
each other or not.
87
26 Figure showing opinion of the employees whether they feel motivated by
their boss in
achieving organizational goals or not.
88
27 Figure showing opinion of the employees that they are adequately
motivated when
ever needed to do so.
89
28 Figure showing opinion of the employees regarding system of
communication. 90
29 Figure showing opinion of the employees that their assignments are
clearly explained
to them.
91
30 Figure showing opinion of the employees regarding training program 92
31 Figure showing opinion of the employees that they are provided with the
training
whenever needed.
93
32 Figure showing opinion of the employees regarding the usefulness of the
training
program.
94
33 Figure showing opinion of the employees regarding the efficiency of the
training
program.
95
34 Figure showing opinion of the employees regarding performance appraisal
system. 96
35 Figure showing opinion of the employees regarding efficiency of the
appraisal system. 97
36 Figure showing opinion of the employees about fairness of appraisal
system. 98
37 Figure showing opinion of the employees that they are paid fair amount
for their work. 99
38 Figure showing opinion of the employees that they are provided with
proportionate
salary.
100
39 Figure showing opinion of the employee that their wages are at par with
the wages in
the industry.
101
40 Figure showing opinion of the employee that they are provided with
sufficient
allowances.
102
41 Figure showing opinion of the employee regarding the promotion policy of
the
organization.
103
42 Figure showing opinion of the employee that they are rewarded for their
innovative
ideas.
104
43 Figure showing opinion of the employee that they are rewarded for their
performance
as a motivational technique.
105
44 Figure showing opinion of the employee about transport facility. 106
45 Figure showing opinion of the employee about medical facilities. 107
xi
46 Figure showing opinion of the employee that they are provided with
benefits for their
family.
108
47 Figure showing opinion of the employee about refreshment facilities. 109
48 Figure showing opinion of the employee about rest room and lunch room
110
49 Figure showing opinion of the employees about parking facility. 111
50 Figure showing opinion of the employees about first aid facility 112
51 Figure showing opinion of the employees about loan facility and other
welfare
benefits.
113
52 Figure showing opinion of the employees regarding job security. 114
53 Figure showing opinion of the employees about the criteria of job security.
115
54 Figure showing opinion of the employees about the basic principal on
which job
security is provided to the employee.
116
55 Figure showing opinion of the employees about workers participation in
management
decisions.
117
56 Figure showing opinion of the employees about decision making standards
and plans
of the organization.
118
57 Figure showing opinion of the employees that their suggestions are given
due
importance in decision making process and for implementing any change in
their
respective department.
119
58 Figure showing opinion of the employees regarding effectiveness of
grievance
handling procedure.
120
59 Figure showing opinion of the employees that they are able to freely
communicate
their grievances.
121
60 Figure showing opinion of the employees about awareness of employees
regarding the
quality standards adopted by the company.
122
61 Figure showing opinion of the employees whether they are satisfied with
the ISO/QS
certification of the company.
123
62 Figure showing opinion of the employees about the adaptability of
employees with
changes due to ISO/QS certification.
124
63 Figure showing opinion of the employees whether they are happy to
changes in the
company or not.
125
64 Figure showing opinion of the employees regarding their willingness to
work in the
company.
126
65 Figure showing opinion of the employees that their work life is meaningful.
127
66 Figure showing opinion of the employees that how valuable their work is
for the
company.
128
67 Figure showing opinion of the employees regarding the opportunities to
use their
ability.
129
68 Figure showing opinion of the employees about their overall satisfaction
level in the
company.
130
LIST OF DESCRIPTIVE STATISTICS FIGURE
1 Figure Showing the Descriptive Statistics About the various Job Satisfaction
Factors 139
xii
Executive Summary
Job satisfaction represents the constellations of person’s attitude
towards or about the job.
In general, job satisfaction is the attitude towards the job as a whole.
Job satisfaction is a
function of satisfaction with different aspects of job, i.e. supervision,
pay, works itself, coworkers,
promotion, etc., and of the particular weighting or importance one
attaches to these
respective components.
Employee job Satisfaction was a much popularized subject during the
1980’s and 1990’s, where
much of the literature (Stoner & Wankel, 1986; Brewster, Dowling,
Grobler, Holland &
Warnich, 2000), focused on the link between Employee Satisfaction
and Employee Performance.
Subsequent research has, however, proven that this link is not
particularly strong, (Kreitner &
Kinicki, 2005; Ivancevich & Matteson, 2002). What recent research has
confirmed is that there is
a clear reciprocal relationship between Employee Satisfaction and
Customer Satisfaction (Kraut,
1996). For example, one of the most detailed studies undertaken was
that carried out by Heskett,
Sasser and Schlesinger (1995). The authors point out that, “When
companies put employees and
customers first, their employees are satisfied, their customers are
loyal, their profits increase, and
their continued success is sustained” (as cited in Bailey & Dandrade,
1997).
The concept of Employee Satisfaction can be traced back to Edward
Thorndike, who in the early
1900’s published an article in the Journal of Applied Psychology where
he explored the
relationship between work and satisfaction. The concept of Employee
Satisfaction has certainly
been researched very thoroughly over the years and has been linked
to many other issues like
employee loyalty, employee commitment, employee engagement and
job satisfaction.
One of the most quoted theorists is Hertzberg who during the 1950’s
developed his theory which
identified two dimensions of satisfaction, namely motivation and
hygiene. Hertzberg maintained
that the hygiene factors could not motivate employees but rather
helped minimize dissatisfaction
levels if addressed. These hygiene factors include topics such as;
company policies, supervision,
salary, interpersonal relationships and working conditions. The
motivating factors addressed
topics such as: the work itself, achievement, recognition, responsibility,
and advancement. If
continuously good levels are maintained in respect of these topics, a
motivated work force is
created.
Modern management considers human being as resource and it is an
importance for the success
of any organization. It is the strength and aid. Therefore employees
attitudes, interest, quality,
xiii
job satisfaction, etc., have a bearing productivity of a firm unless the
management is able to
recognize employees needs and wants they will lose motivation and
morale and it will affect the
best interest of the firm.
Work is one of the most important activities in a person’s life .Who do
have satisfying job rarely
have fully satisfying lives. Dissatisfaction in work can lead in many
circumstances to lower
production and friction on the job. So that it must be considered by the
management and steps
should be taken to find out the factors which cause job dissatisfaction
and to reduce such
dissatisfaction. In general employee satisfaction is the attitude towards
the work environment,
salary, relationship with their colleagues, job security, grievance
handling, performance
appraisal, training and development, management style, quality policy,
career counseling and so
on.
In this project factors that are taken into consideration for the
employee satisfaction are:
Work Environment:
Work environment is the atmosphere to which the employee is actually
exposed. This constitutes
a major portion of the influence on the employees. This typically
included the quantum of work
allotted, nature and complexities, system being followed, support from
colleagues etc.
Relationship with the Superiors and Subordinates:
Healthy and cordial relationship in the department will not only provide
healthy environment but
also paves way for smooth flow of work, increases productivity and
qualitative performance.
Relationship with Colleagues:
Better understanding and friendly relations with colleagues is necessity
for a good environment.
Joining hands together and helping each other enhance stability and
confidence among
themselves that contributes to the security and improve performance
as a whole.
Motivation and Recognition:
The level of performance of an employee is a function of his abilities. If
there is a strong positive
motivation, the output increases and decreases if it is negative.
Motivation is a core element of
management which shows that every human being earnestly seeks a
secure, friendly and
supportive relationship that gives him a sense of warmth and
recognition in groups that are most
important to him.
Salary:
Salaries are influenced by the size of the company, by a specific
industry and in part by the
xiv
contribution of the incumbent to the process of decision making. The
bigger the firm, the greater
is the compensation to the employees. The more attractive the salary,
the more attractive will be
the performance of the employees.
Job security:
A person who is satisfied with the current job would continue to remain
in the same job. So job
security plays a crucial role in the maintenance of job satisfaction
among employees.
Grievance handling:
This is a corrective measure however important when grievances or
difficulties or constraints
enter in on employee’s job. The approaches of management, time
taken to provide counter
measures etc are the constraints of this factor.
Performance appraisal:
Most firms do not have a choice whether or not it should appraise its
personnel and their
performance of the hired personnel will be evaluated by someone at
sometime.
Management practices:
The approach of the management towards employees in the interfaces
like appraisal and reward
schemes, permitting employees in the interfaces like appraisal and
reward schemes, permitting
employees to participate in the organizational issues etc, is also
determining the employee
satisfaction. This company has set employee of the year award etc,
ensures positive management
approach. These approaches have made the employees to have a good
view over their job.
Opportunities for development:
This is a factor strongly related to the higher order needs of the
employees on their personal
development. Many people like a challenging job, since that assures
them to think and undergo
series development measures. This factor is an essential one for
satisfaction of permanent
employees.
Quality policy:
Quality is a core concept that rules today’s business. It is a non
comprising factor of any industry
in today’s business world. Companies would adopt themselves to the
recognize quality standards
to sustain in the market and to provide a better working condition to
the employees and job
security.
The study on employee satisfaction is relatively recent phenomenon. It
can perhaps be said to
have begun in earnest with the famous HawtMARKETINGone
experiment conducted by Elton Mayo at
xv
western electrical company in 1920s. During the course of their
investigation, however they
became convinced that the factors of social nature were affecting
employee satisfaction with the
job and productivity. Since the HawtMARKETINGone studies, there has
be enormous output of work on the
nature, causes, correct employee satisfaction. The traditional model of
employee satisfaction is
that it consists of training and development, salary, management style,
quality policy than an
individual has about his work. The total body of influence of the job,
the nature of the job itself,
the pay, the promotion prospects, nature of supervision and so on,
where the sum total of
influences gives to rise to the feeling of employee satisfaction, the
employee is satisfied, where
in total, they give rise to psychological and environmental
circumstances that cause a person
truly to say “I am Satisfied”. Employee satisfaction means a
pleasurable positive emotional state
resulting from the appraisal of one’s feelings.
This research named “A Study on employee welfare and satisfaction in
Punjab Chemicals and
Crop Protection Limited” (Further referred as PCCPL) anticipates
identifying the various factors
and the extent to which they affect the satisfaction level of the
employees.
Employee satisfaction and welfare is very crucial for every organization
because higher
satisfaction level and welfare of the employee have a positive impact
on productivity,
performance, individual’s physical and mental health, profitability,
improve quality of products
or services and reduce absenteeism, employee turnover, dispute
between labour and
management. This gives a competitive edge to the company over its
competitors.
Since Punjab Chemicals and Crop Protection Limited is producing
dangerous pesticides,
insecticides and pharmaceutical products and its employees are
working every day in a
dangerous environment which is very critical to their health , so it
becomes imperative for me to
conduct a study on welfare and satisfaction of the employees of
company.
The study tries to cover each and every factor that effect employee
welfare and satisfaction level.
The research includes each and every factor because even a single
factor can lower satisfaction
level and moral of the employee, which in turn leads to absenteeism,
accidents, low productivity
etc. and ultimately effect the organizational goal.
The research will help the company to gain the benefits of higher
employee satisfaction level and
have a competitive edge over its competitors.
xvi
Area of study
The area of the study is the production plant of the Ago-Chemical
division of Punjab Chemicals
and Crop Protection Limited at Bhankarpur, Distt-Mohali, Punjab.
Scope of the study
The scope of the study extends from lower hierarchical level (workers),
middle hierarchical level
(supervisors) to upper hierarchical level (Managers) of the company, so
it is a comprehensive
study.
Objectives of the study
The objective of conducting such research is to know the level of
satisfaction among the
employees of Punjab Chemicals and Crop Protection Limited. Further it
will also help to know
the various job related and personal factors and their extent to which
they affect the satisfaction
level of employees, so that meaningful conclusions and suggestions
could be made in order to
make the human resource policies and practices of the company more
effective and efficient.
Research methodology
The research includes both primary and secondary data. The
information from the respondents is
collected tMARKETINGough questionnaire. The primary data was
collected form employees of the PCCPL
and secondary data is collected from the books.
The sample size is 60 and samples are selected on the basis of
convenient from every department
of the company.
Questions are framed in such a way that the answers reflect the ideas
and thoughts of the
respondents with regard to level of satisfaction. For job related factors
likert scale (five rating
scale) is used in which respondents are required to show their level of
satisfaction from 1 to 5
(1= Strongly Agree, 2= Agree, 3= Neutral, 4= Disagree, 5=Strongly
Disagree) and for personal
factor simple category scale is used and respondents are required to
tick at the appropriate box.
Some facts revealed in the study are bases on personal observations
also.
Tools of interpretation and analysis
Here the simple percentage analysis is used for calculating the
percentage of satisfaction level in
the total respondents and data is presented in the form of tables and
bar diagrams.
To determine the level of satisfaction for the various categories (work
environment and nature of
work, relationship with seniors and co-worker, welfare facilities, pay
and promotion etc)
combined mean is used. Since likert scale is used to find out the
satisfaction level the value of
xvii
combined mean shows the level of satisfaction form 1 to 5 and 2.5 is
the middle point. Higher
the value of mean shows higher satisfaction level and lower the value
of mean shows lower
satisfaction level.
To analyze the data two-way analysis is used and to test the
hypothesis Chi-square test is used
and for all the chi-square test the table value has taken @ 5% level of
significance.
Limitations of the study
The study is also subjected to certain limitations such as, sample is
limited to 60, findings and
conclusions are based on knowledge and experience of the
respondents sometime may subject to
personal biasness and research study was being done in the year July
2009, with required data
analysis and interpretation, the data needs to be updated at times
when it comes to have further
usage of this research study report.
Despite the above limitations I tried my best tMARKETINGough the
entire study to provide a
comprehensive, complete and detailed report, so that it can help the
organization to take
appropriate decisions for the welfare and satisfaction of its employee
while giving due
consideration to its goals and objectives.
xviii
CHAPTER-I
1. INTRODUCTION TO THE SUBJECT
1. A) THE CONCEPT OF JOB SATISFACTION
Job satisfaction refers to a person’s feeling of satisfaction on the job,
which acts as a motivation
to work. It is not the self satisfaction, happiness or self contentment
but the satisfaction on the
job. The term relates to the total relationship between an individual
and the employer for which
he is paid. Satisfaction does mean the simple feeling-state
accompanying the attainment of any
goal; the end-state is feeling accompanying the attainment by an
impulse of its objectives.
Research workers differently described the factors contributing to job
satisfaction and job
dissatisfaction.
Hoppock describes job satisfaction as, “Any combination of
psychological, physiological and
environmental circumstances that cause any person truthfully to say I
am satisfied with my job”
[1]. The term “job satisfaction” refers to an employee’s general
2. B) Company Profile
38
2. B.i) History of the Company
PCCPL has a history of various ups and downs, but have always
remained focused on customers
changing requirement, growth area and market scenario.
Punjab Chemicals & Crop Protection's (PCPL) was incorporated in 1975
as a joint venture
between Excel Industries and Punjab State Industrial Development
Corporation. The company
began by producing oxalic acid and diethyl oxalate. It regularly
expanded capacities and soon
became a leading producer of both products. The company got a major
boost in the mid-1990s
when it launched a high-value export-oriented herbicide. It soon
became a major producer of this
product worldwide. It further diversified into pharmaceuticals when it
acquired DSM’s stake in
Alpha Drugs India (ADIL).
After going tMARKETINGough a rough patch during 2000-02, which
culminated in a loss of Rs 1.85 crore,
the company has bounced back successfully. Top line has grown at a
CAGR of 36% and net
profit has improved at a CAGR of 82% over last tMARKETINGee years.
It has managed this by introducing
new export oriented herbicides and expanding its product range in
chemicals by developing high
value intermediates mainly for the pharmaceutical sector. The
company’s product portfolio has
also become well diversified and now consists of agrochemicals,
industrial chemicals &
intermediates and pharmaceuticals.
➢ YEAR EVENTS 1975 - The Company was Incorporated on 19th
November. The
company's object is to manufacture of malathion and other agro-
chemicals and pesticides.
• The company entered into a technical and financial collaboration with
Excel
Industries Ltd. (Excel) for the manufacture of malathion technical.
Punjab State
Industrial Development Corporation (PSIDC) also subscribed to 26% of
the
equity capital of the Company.
• The Company applied to Govt. for registration for the manufacture of
600 tonnes
of Di-ethyl Oxalate (DEO).
• All shares taken up by promoters, directors, etc.
➢ 1976 - Issued 1,87,360 shares to PSIDC and 1,87,500 shares to
Excel Industries, Ltd.
3,75,000 shares then issued at par of which 7,500 shares reserved and
allotted to PSIDC.
The balance 3,67,500 shares offered to the public in February 1977.
➢ 1981 - Power connection for the oxalic acid unit was given in July
and the trial runs were
started. The Company planned to manufacture quinaphos technical in
the same existing
39
➢ malathion plant with some minor modifications. The Company also
received a letter of
intent for the manufacture of ethyle acetate (500 tonnes per annum).
The existing
facilities were used to produce Ibuprofen, a widely accepted drug in
the market, from
August 1986.
➢ 1984 - The name of the company was changed from Punjab United
Pesticides and
Chemicals Ltd., to its present one.
➢ 1987 - In June 1988, 1,87,500 shares were offered at par as rights in
prop. 1:4 (all were
taken up). Another 50,000 shares were offered to employees and
directors, but only
42,400 shares taken up. The balance 7,600 shares were allowed to
lapse.
➢ 1989 - Equipments required to enhance the production capacity at
the Derrabassi factory
were installed.
• 11,26,900 shares (including 1,47,000 shares as retention) were
offered as rights at
(prem. Rs.30 per share; prop. 1:1). In June - July 1989 of which
11,24,774 shares
were allotted. Allotment of another 138 shares to NRIs was pending.
Another
56,295 shares (including retention of 7,300 shares) were offered at a
prem. of
Rs.30 per share to employees and Indian working directors but only
49,000 shares
taken up. The balance 7,295 shares were allowed to lapse.
➢ 1990 - Manufacture of Sodium Nitrite from the waste Nox gases
coming out of oxalic
acid plant commenced. Also production of sodium oxalates and spray
dried silica from
the ash obtained after burning rice husk in the boilers, commenced.
Also SIA registration
was received to manufacture various oxalates with bi-product sodium
carborate.
2. B.ii) Profile o f the Company
Spread over 12 hectares of land, the flagship plant of PCCPL
manufacturing Crop Protection
products is situated at Chandigarh, about 250 kilometers from New
Delhi, the Indian capital. The
workforce strength numbers 428, all of them dedicated, trained and
skilled at their job of
manufacturing world class Crop Protection products. The company’s
shares are listed in
Mumbai, Delhi & Ludhiana stock exchanges.
PCCPL is one of the leading integrated agrochemical player with a
stronger presence across the
agro-chemical value chain i.e. intermediates, technical bulk, branded
formulation and wide
distribution network. Apart from Agro-chemicals, it has respectable
presence in Pharmaceutical
Intermediates, API's, Phosphorous Derivatives and Specialty Chemicals.
In the Agro chemical
40
space, PCCPL is proud to be the largest manufacturer and exporter of
oxalic acid and its
derivatives in the world. It exports technical bulk and formulations to
across 60 countries.
PCCPL has seven state-of-the-art manufacturing sites complying with
international standards,
strategically located in different parts of India—all ISO 14000 and ISO
9001 certified, and
commands support from its R&D strengths and unparalleled Pilot Plant
facilities.
The company's Export Division and International Sourcing Division
work in tandem to give
quality assistance to Indian as well as global customers. The customers
are spread over
five continents and in sixty countries.
PCCPL not only committed to supply quality products with international
standards, but also
continuously strive to meet the requirements in today's competitive
world, satisfying the needs of
every customer within India and around the world. No wonder, more
and more global companies
look to PCCPL as a preferred Indian partner whom they can trust. The
company is growing at a
pace that keeps all the plants busy despite continuous upgrade and
expansion. That is because
PCCPL understand the concerns of the Agricultural industry very well.
The objective is to offer
not just products—but Crop Protection Solutions. The focus is always
on developing products
that can offer the desired protection without compromising either the
economic efficiency or
disturbing the environmental balance.
It has a diverse range in crop protection chemicals that include 6
Technical, 7 branded bulks and
around 40 branded formulations at present. It is in the process of
adding more Technical and
wide variety of branded formulations in the near future. With this new
initiative, the company is
trying to touch the hearts of farmers by educating them on judicious
use of pesticides which lead
to better crop yields at lower costs and with due concern for the
environment. Its endeavor is to
offer wide variety of formulations tMARKETINGough vast network of
channel partners at right prices.
PCCPL commitment is to make available the entire range of products
tMARKETINGough a wide network of
channel partners which will extend support to the farmer community at
the right time and place.
Since its inception, Punjab Chemicals and Crop Protection Ltd., is
obsessed with quality. With
its stringent quality assurance practices and ecologically friendly
operations, it endeavour to
offer the best quality Agro chemicals.
41
Figure16: Subsidiary companies of PCCPL
Source: PCCPL
Figure 17: Product Range of PCCPL and Their Overall Contribution in Its Revenue.
Source: PCCPL
42
2. B.ii.a) Major Locations
With seven strategically located manufacturing plants across the
breadth of a giant peninsula like
India, the company is in a unique position to exercise complete logistic
control over its
operations from processing raw materials to handling diverse
reactions, and
from manufacture to shipment. The scattering of plants also ensures
that the production process
is never hindered due to vagaries of climate, supplies, markets or labor
problems.
Figure 18: Location of Major Offices of PCCPL in India & Overseas
Source: PCCPL
i. Agrochemicals Division, Derabassi: Located near Chandigarh,
250 kms. north of the
capital city New Delhi, & spread over 12 hectares of land employing a
team of 550
dedicated people, this is the flagship plant of the company to produce
a range of worldclass
Agrochemical technicals & intermediates mainly in the field of crop
protection.
ii. Agro-Formulations Division, Chiplun & Vadodara : Value
addition to agrochemicals
comes from a range of formulations in the form of PC brand of WDG,
SC, WP, EC range
of products from its Chiplun plant, 300 kms. south of Mumbai which
produces a range of
Sulphur formulations. Another unit is in Vadodara, about 400 kms.
north of Mumbai
43
which produces various other formulations. The products are
distributed to Indian
farmers tMARKETINGough a network of ever increasing sales depots all
over India.
iii. Pharma Division – Alpha Drugs, Lalru : Also located near
Chandigarh and spread over
10 hectares of land employing 250 trained people, the unit is a cGMP
approved facility
for the manufacture of bulk drug & pharma intermediates. The unit
also undertakes
custom synthesis.
iv. I ndustrial Chemicals Division, Pune : 200 kms. south of Mumbai
city & with 2 units
close by, it produces a variety of Phosphorous based compounds which
find its
application into pharmaceutical, beverage, plastic, paint & a variety of
other industries.
v. Industrial Chemicals Division, Tarapur : This unit located 100
kms. north of Mumbai
City, is a multi-purpose facility for the production of a range of
specialized intermediates
for the agro & pharma industries. The unit also manufactures high
value products in kilo
levels and also undertakes specialized custom synthesis activities.
vi. Sintesis Quimica, Argentina : Sintesis Quimica SAIC in an
Argentine company founded
in 1951 and engaged in manufacturing of Industrial Chemicals,
Agrochemicals,
formulation of Agrochemicals & Biological Products. It has created a
name of itself in
the National as well as international market. In 2006 the company
became wholly owned
subsidiary of SD Agchecm (Europe) NV which belongs to Punjab
Chemicals & Crop
Protection Ltd.
vii. Agrichem B.V. Netherlands : Agrichem B.V. with headquarters in
Oosterhout (The
Netherlands) has a state of Art Formulation plant for Crop Protection It
has whole owned
subsidiaries to support its exports in the United Kingdom, Ireland,
Denmark, Belgium
and Switzerland. Continuous focus and investments in registrations has
enabled
Agrichem to increase its export markets year by year into France, Italy,
Spain, Portugal,
Germany, Poland and Eastern Europe.
Furthermore, Agrichem has a professional registration team who has
an excellent
knowledge of the registration procedures in the European Union.
Together with our
internal chemists and agronomists we are developing and launching
new and renewed
products. Agrichem has its own Laboratory under Good Laboratory
Practice (GLP)
which gives us an extra guarantee that the in– and out coming
products are of extended
quality. In addition, it gives us reliable test data for forming the
product data packages
44
2. B.ii.b) Share Holding Pattern as on 6/30/2009
Domestic ( in %age ) Institutions ( in %age ) Foreign ( in %age )
Promoters 47.32 IFCI 9.38 Foreign NRI 0.21
Directors 0 Foreign Institutions 0.74
Subsidiary Companies 0 Foreign Promoters 0.04
Other Companies 6.36 Total 9.38 Total 0.99
State Govt 0
Central Govt 1.85
Govt Companies 0
Govt Others 0
NBanks Mutual Funds 0.11
Holding Companies 0
General Public 34
Employees 0
Person Acting in Concert 0
Total 89.63
Table 6: Share Holding Pattern as on 6/30/2009.
Source: PCCPL
2. B.ii.c) The Management Team:
Board of Directors
Name Designation
Mr. Mukesh D Patel Director
Mr. Vijay Rai Director
Mr. Ajith R Sanghvi Director
Mr. Jai Parkash Bhambhani Director
Mr. Avtar Singh Director
Mr. Atul G SMARKETINGoff Director
Mr. Rupam SMARKETINGoff Whole Time Director
Capt. S. S Chopra Director
Mr. G Narayana Chairman / Chair Person
Mr. Shalil SMARKETINGoff Managing Director
Mr. Shiv ShankerTiwari Whole Time Director
Mr. Jagdish R Naik Director
Key Executives
Name Designation
Mr. Bipul Joshi Chief Financial Officer
Mr. Punit K Abrol VP (Finance) & Secretary & Compliance Officer
45
2. B.ii.d) Aim of the Company:
The most persistent trait of PCCPL that pervades all dimensions of
business philosophy is
our consistent commitment to Quality Products. Our numerous
customers from five
continents and sixty countries have been vouching for that for over 30
years now.
Commitment to quality is a way of life at PCCPL, and these are not just
empty words. What
has won our products recognition the world over is the fact that our
definition of “Quality”
means “taking into account customer’s requirements and
expectations, keeping price at its
competitive best, without losing the sight of environmental welfare.”
Driven by the
commitment to complete customer satisfaction, we also go an extra
mile to specially devise
and manufacture tailor-made products for customer’s specific needs.
To us, no product idea
is mean, and no customer is small.
2. B.ii.e) The Vision:
We visualize PCCPL as a company that pursues its corporate goals
related to manufacture
and marketing of world class products with industrious, enterprising
activity, but without
losing the sight of ecological preservation and social responsibility.
2. B.ii.f) The Mission:
To innovate and manufacture products in compliance with current
Good Manufacturing
Practices (cGMP's) for both domestic and international markets, create
value for customers
and shareholders, and contribute to the welfare of the society.
2. B.iii) Recent Achievements and Milestones
➢ 19th Nov. 1975; established in joint collaboration with Excel
Industries Ltd., Mumbai &
PSIDC under the name of Punjab United Pesticides & Chemicals Ltd.
➢ 1976; Issued 1, 87,360 shares to PSIDC and 1, 87,500 shares to
Excel Industries, Ltd.
3,75,000 shares then issued at par of which 7,500 shares reserved and
allotted to PSIDC.
The balance 3, 67,500 shares offered to the public in February 1977.
➢ 1981; Power connection for the oxalic acid unit was given in July
and the trial runs were
started. The Company planned to manufacture quinaphos technical in
the same existing
malathion plant with some minor modifications. The Company also
received a letter of
intent for the manufacture of ethyle acetate (500 tonnes per annum).
The existing
46
facilities were used to produce Ibuprofen, a widely accepted drug in
the market, from
August 1986.
➢ 1983; Diversified into Diethyl Oxalate & Specialty products.
➢ 1984; The name of the company was changed from Punjab United
Pesticides and
Chemicals Ltd., to its present one.
➢ 1987; In June 1988, 1,87,500 shares were offered at par as rights in
prop. 1:4 (all were
taken up). Another 50,000 shares were offered to employees and
directors, but only
42,400 shares taken up. The balance 7,600 shares were allowed to
lapse.
➢ 1989; Equipments required to enhance the production capacity at
the Derrabassi factory
were installed.
➢ 1990; Manufacture of Sodium Nitrite from the waste Nox gases
coming out of oxalic
acid plant commenced. Also production of sodium oxalates and spray
dried silica from
the ash obtained after burning rice husk in the boilers, commenced.
Also SIA registration
was received to manufacture various oxalates with bi-product sodium
carborate.
➢ 1993 – 1994; Focused on Agrochemicals & Specialty chemicals.
➢ 2003; Established separate manufacturing facility for pharma sector
by taking over Alpha
Drug India from DSM.
➢ 2006; Amalgamation of all group companies (STS, ADIL, IA & IC,
PAURAJ).
➢ 2006; Formation of SD Agchem (Europe) NV. Belgium.
➢ 2006; Acquisition of Sintesis Quimica SAIC (a ten million dollar
company), Argentina ,
expanding its manufacturing base outside India.
➢ 2007; Acquisition of Agrichem BV. Netherlands for? 39.5 million (Rs
225 crore)..
➢ 2007; Takes stake in Source Dynamics plc, USA.
➢ 31st march 2008; Punjab Chemicals and Crop Protection Ltd
(PCCPL), one of India'
leading companies in agrochemicals, reported a 277 per cent rise in
net profit at Rs 26.51
crore for the financial year ending March 31, 2008 as against Rs 7.04
crore in the
corresponding period last year.
47
i) B.iv) Product R ange of the Company
Figure 19: Product range of PCCPL and Their use.
Source: PCCPL
2. B.v) Competitive Strengths
2. B.v.a) PCCPL has an experienced management team which are a
blend of some young and
some of the old & highly experienced people from the agro & pharma
industry.
2. B.v.b) The production operations at each of the plants are
managed by a team of skilled
technical engineers with the requisite technical know-how to carry out
production
processes. It is tMARKETINGough their consistent research and
development efforts in improving
production processes that PCCPL have developed an extensive range
of products suitable
for use in a multitude of applications.
2. B.v.c) Technical staffs are highly qualified and trained. PCCPL has a
workforce of over
650 employees.
2. B.v.d) It is the expertise and dedication of employees that provide
the leverage to the
company to respond quickly to changing market trends and demands
in the
agrochemicals & pharma industry.
48
2. B.v.e) While there are dedicated production plants for the major
products, some multi
functional design in some plants of agrochemical & pharma production
facilities provides
flexibility to meet changing demand requirements.
2. B.v.f) Strategic location of marketing offices & warehouses at major
industrial locations
enables PCCPL to deliver on time to customers within India.
2. B.v.g) With SD Agchem, Belgium as base, PCCPL is able to
distribute its products also
effectively and on time to their customers in Europe.
2. B.v.h) The GLP laboratory at Agrichem BV, Netherlands helps to
generate data required
for the various registrations.
Figure20: Key Strengths of PCCPL
49
2. B.vi) Opportunity Mat rix: Strong Demand on the H
orizon
2. B.vi.a) India:
i) Agrochemical industry in India is the fourth largest in the world (after
US, China and
Japan) estimated to be Rs 6,000-crore.
ii) In last 5 years, demand has picked up (11% CAGR) due to better
monsoons.
iii) Exports account for nearly half of the revenue has been growing at
about 25%.
iv) India has one of the lowest use of chemical fertilizer per acre of land
estimated at 75 kg
as against 470 kg in Egypt, 430 kg in Netherlands, 270 kg in China,
180 kg in
Bangladesh.
v) Prices of agrochemicals in India are one of the lowest in the world.
vi) Strong agro boom has lead to the entry of large Indian corporate
houses like ITC,
Reliance Retail, Godrej, Cadbury India, Himalaya Drugs, etc. which has
lead to large
corporate & contract farming projects.
vii)Several agricultural sectors like horticulture, floriculture,
development of seeds,
cultivation of vegetables, and musMARKETINGoom under cultivated
conditions have been tMARKETINGown
open to 100 % FDI.
viii)Agrochemicals have an enviously strong industry outlook.
ix) Indian food grain production (rice, wheat, coarse cereals and
pulses) has grown at a
CAGR of 1.3% while population growth is estimated at 1.6%. The per
capita
consumption is also fast increasing.
x) Hence to be self-sufficient production needs to grow at 3.3% p.a.
xi) It is estimated that India will face a food grain deficit of 56 mn tons
by 2018 (&140 mn
tons by 2030)* if growth stagnation is not reversed.
xii)For this crop yield has to improve dramatically. Use of the
agrochemicals in India needs
to increase.
50
2. B.vi.b) World Wide:
i) Estimated global agrichemical market size is USD 40 billion
ii) Estimated Global Agrochemical sales (2009)
By Region
Figure 21: Global Agrochemical Sales 2009
Source: PCCPL
Strong agro commodity prices underline the need for higher crop
yields. Immense potential
for the branded formulation business.
2. B.vi.c) Export: Agro Technical/Intermediates:
i) Indian exports of agrochemicals have shown an impressive growth
over the last five
years.
ii) The key export destination markets are USA, UK, France,
Netherlands, Belgium, Spain,
South Africa, Bangladesh, Malaysia and Singapore.
iii) The size of the global market is estimated to appx. USD 30 billion &
even 0.5% share of
the global market fetches a turnover of USD 150 million range.
iv) The competition in the global market is mainly restricted to MNC’s
(which are the
originators & creators of various agro chemical molecules), Indian &
Chinese players.
v) Not many other countries have necessary technology & processing
capabilities,
infrastructure, ability to adhere to stringent quality & environmental
policies required for
the exporting agro technical / intermediates, hence provides an
opportunity.
PCCPL supplies to several large global originators & creators
across 60 countries with
large quantities exported to Israel & Europe.
51
2. B.vii) Performance of the Company over the Last
Few Years (Statistical
Profile)
Sr.
No.
Particulars Year Ended 31 March
2009 (Audited) Rs. in
lacs.
Year Ended 31 March
2008 (Audited) Rs. in
lacs.
A Segment Revenue
i) Chemicals 41737 39194
ii) Bulk drugs & Intermediates 5080 4749
46817 43943
Less
iii) Intersegment Sales/Adjustment -409 -532
Netsales/Income from Operations 46408 43411
B Segment Results
Profit(+) Loss(-) Before Interest and Tax
i) Chemical 4085 6578
ii) Bulk drugs & Intermediates 519 258
Total 4604 6836
less: i) Interest 3449 2251
ii) Unallocable Expenditure 18 14
Net of Unallocable Income 4571
Total Profit/(Loss) Before Tax But After
Prior Period Adjustments
1137 4571
C Capital Employed
(Segment Assets Minus Segment
Liabilities)
i) Chemicals 5345 5172
ii) Bulk drugs & Intermediates 4111 3741
9456 8913
Table 7: Segment wise revenue to PCCPL for the FY2007-08 & 2008-09.
Source: PCCPL Annual financial Report
The above table shows the statement of segment wise revenue and
profit of PCCPL for the
financial year 2007-2008 and 2008-2009. It is clear from the above
table that the sale of the
company’s chemicals and bulk drugs & intermediates products has
been increased. In case of
chemical products the increase in sale is 6.4% and the sale of bulk
drugs & intermediates
increased with 7% as compared to last year sale.
But the figures of profit for the year 2009 shows reduction (Rs. 4085
lacs.) as compared to
previous years profit of Rs (Rs. 6578 lacs.). Whereas for Bulk drugs &
Intermediates profit for the
year 2009 is almost doubled than the previous year’s profit.
The capital employed increases for both the segments for the year with
3.34% for Chemicals and
9.9% for Bulk drugs & Intermediate.
52
Punjab Chemicals & Crop Protection's (PCPL) ambitious plans including
overseas acquisitions
and a foray into the domestic agrochemical formulations market could
catapult it into an Indian
MNC. Its performance over the past tMARKETINGee years has been
impressive. Top line grew at a CAGR
of 36% and bottom line jumped at a CAGR of 82%. The scrip is
currently trading at a P/E of just
6.51x FY06 EPS of Rs 25.34 and 5.44x FY08E EPS of Rs 30.31. We rate
the counter an
OUTPERFORMER with a price target of Rs 242 for an investment
horizon of 12-15 months. For
FY06, PCPL reported a turnover of Rs 267 crore and net profit of Rs
16.7 crore, which works
out to an EPS of Rs 25.34. It has healthy EBIDTA margin of 10.38% and
net margins of 6.26%.
The equity capital has gone up to Rs 6.59 crore subsequent to the
tMARKETINGee-way merger.
Sales Breakup
Product Agrochemicals Industrial Chemicals & Intermediates
Pharmaceuticals
% Sales 58% 31% 11%
2. B.vii.a) Investment Rationale:
i) Global expansion via inorganic route : The Company plans to
grow tMARKETINGough the
inorganic route. It is planning to increase its portfolio of registered
products in high
margin foreign markets by acquiring companies in overseas markets.
This will also
present an opportunity to shift manufacturing to India that has a cost
advantage. The
company proposes to fund these acquisitions tMARKETINGough a mix
of debt and equity. It has
already convened an AGM and received shareholders approval for
raising Rs 400 crore
tMARKETINGough various instruments like GDRs, FCCBs, private equity
and structured debt. It has
also allotted 8.33 lakh preferential convertible warrants to the
promoters at Rs 231 per
share aggregating to Rs 19.24 crore.
ii) Consolidation of group companies : The Company has merged
its group companies
STS Chemicals and Alpha Drugs with itself in order to broad base its
product portfolio
and also to benefit from the synergies of a consolidated entity. It has
established itself as
a reliable supplier and has contract manufacturing arrangements with
leading MNCs. Its
clients include reputed multinationals like Bayer, Dow, Ranbaxy Labs,
Nufarm, etc. With
a well-diversified portfolio, the company is now less sensitive to a
downturn in any single
product category. The company has developed a couple of new
products for the export
market and is expected to launch them in the third quarter of the
current year.
53
iii) Foray into local agro-chemical formulations market : The
Company has recently
acquired IA & IC Chem, which has a state-of-the-art agro-chemical
formulation facility,
giving it a footprint in the domestic agro-chemical formulations market.
It has ambitious
plans for the local market and will be introducing new generation
herbicides and
fungicides. This acquisition will also help reduce transportation costs as
well as ensure
faster delivery to its distributors since the plant is located in
Maharashtra.
2. B.viii) Financial Status of the Company
Profit & loss statement (Rs mn) Balance sheet (Rs mn)
Y/E March FY2007 FY2008 FY2009 Y/E March FY2007 FY2008 FY2009
Net Sales 3583.7 5712.6 7415.9 Equity Cap 65.9 65.9 67.4
% Growth 37.5 59.4 34.9 Reserves 720 924 1394.8
EBIDTA 262.7 782.7 971 Networth 785.9 989.9 1462.3
% Growth 13.8 198 24.1 Government Grant 3.4 3.3 3.3
Other Income 73.9 203.3 284.7 Secured loans 1533.3 3767.3 4106.5
Interest 140.8 361.2 476.8 Unsecured loans 174.6 664.9 664.9
Depreciation 78.5 197.2 202.1 Total loans 1704.6 4428.8 4768.1
PBT 117.2 427.6 634.6 Deffered Tax Liab 159.6 583.7 583.7
% Growth -11.4 264.8 16.4 Minority Interest 46.1 43.1 46.1
Tax 46.9 162.5 169.7 Total Liability 2699.6 6048.9 6863.5
PAT 70.4 265.1 315.1 Net Block 1091.8 3183.9 3336
% Growth -47.8 276.8 18.9 Cap Work-in-Progress 302.5 354.2 100
Dividend (%) 25 40 40 Investments 48.3 144.2 144.2
EPS (Rs) 9.1 37.7 46.3 Inventory 785.7 1597.1 2030.6
BVPS (Rs) 119.2 150.1 216.8 Debtors 876.8 2102.9 2603.6
Cash balance 128.9 317.3 496.2
Other CA 31.8 44.2 76
Loans and Advances 354.9 394.1 532.2
Current Liabilities 902.4 1,902.6
0
2,291.20
Provisions 28.5 197.4 175
NCA 1247.1 2355.7 3272.4
Deferred Tax Assets 9.9 0.4 0.4
Misc. 0 10.4 10.4
Total Assets 2699.6 6049 6863.5
Table 8: Balance Sheet and P&L Account of PCCPL for FY2007, 2008 & 2009.
Source: PCCPL
54
Ratio Analysis Cash Flow Statement (Rs mn)
Y/E March FY2007 FY2008 FY2009 Y/E March FY2007 FY2008 FY2009
OPM % 7.3 13.7 12.6 PAT 70.4 265.1 315.1
NPM % 2 4.6 4.1 Depreciation 78.5 197.2 202.1
ROE % 9 26.8 21.6 Change in
WC
-134.4 -920.2 -737.8
ROCE % 9.6 13 14 Operating CF 14.5 -457.9 -220.6
Int. Cover (x) 2.4 2.7 2.4 Capex -594.2 -
2,321.6
0
-100
D/E (x) 2.2 4.5 3.3 Misc Exp 186.2 178.6 -
Asset Turnover
(x)
1.8 1.3 1.7 Investing CF -408.1 -
2,143.1
0
-100
Debtors Days 91.8 136.5 125 Equity - - 191.8
Inventory Days 86.4 118.2 110 Dividends -19.3 -30.9 -31.6
Valuation ratios Debt 471.7 2,724.2
0
339.2
P/CF per share (x) 12.6 4.1 3.7 Investments 9.8 95.9 -
EV/Cash Profit (x) 23.2 13 12 Financing CF 462.2 2,789.3
0
499.4
EV/EBIDTA (x) 13.2 7.7 6.4 Net Change 68.6 188.4 178.9
EV/Sales (x) 1 1 0.8 Opening
Cash
60.3 128.9 317.3
Mkt Cap/Sales(x) 0.5 0.3 0.2 Closing
Cash
128.9 317.3 496.2
CEPS (Rs) 22.6 70.1 76.7
P/ BV (x) 2.4 1.9 1.3
Table 9: Key Ratios & cash flow statement for the FY 2007, 2008 & 2009.
Source: PCCPL
Punjab Chemicals & Crop Protection (PCCPL), an integrated player in
the agro-chemical space,
which by virtue of its integrated approach and well spread distribution
network is ready to
exploit the promising outlook for the domestic agrochem markets.
Also, PCCPL's foray into the
regulated markets of Europe and South America enriches the earning
visibility in near future.
Moreover, PCCPL's efforts to accquire product basket in US and
consequent foray to US
remains a trigger point in near term.
2. B.viii.a) Quick Financial Synopsis:
For the fiscal year ended 31 March 2009, Punjab Chemicals & Crop
Protection Ltd's
revenues increased 26% to Rs. 7.42B. Net loss totaled Rs. 9.2M vs. an
income of Rs 248.9M.
Revenues reflect an increase in income from Chemicals and Bulk Drug
& Intermediates
segments. Net loss reflects an increase in consumption of raw
materials, increased personnel
cost, an increase in provision for depreciation expense and higher
interest expense.
The profit after tax has increased at the growth rate of 18.9% and
stood at Rs. 315.1 million
against Rs. 265.1 mn. Cash in hand also increased from Rs. 317.3
million to Rs. 496.2
55
million. The dividend remains at 40%. Net sale increased from Rs.
5712.6 mn to Rs. 7415.9
mn with 34.9% growth rate. Similarly EBIDTA shows the growth of
24.1% and increased
from Rs 782.7 mn to Rs. 971 mn. The Earning per share increased from
Rs. 37.7 to Rs. 46.3.
Total assets of the company also increased and stood at Rs. 6863.5 mn
as compared to
Rs.6049 mn of previous year. An acceptable current ratio varies by
industry. For most
industrial companies 1.5 is an acceptable current ratio. A standard
current ratio for a healthy
business is close to 2. The current ratio for PCCPL is 1.03 which is quite
good it means
company has adequate resources to pay its liabilities. The quick ratio is
0.6, a quick ratio of
1:1 is considered standard and ideal, since for every rupee of current
liabilities, there is a
rupee of quick assets. A decline in the liquid ratio indicates over-
trading, which, if serious,
may land the company in difficulties.
With the encouraging local environment and strategic inorganic
moves, we expect PCCPL to
record a top-line CAGR of 24% during FY08-10. OPM is expected move
in the narrow range
of 12-13%, resulting in 21% CAGR for net profit, followed by EPS
growth of 51% over
FY08-10. This takes the FY09 and FY10 EPS to Rs 46.3 and Rs 56.8
respectively from Rs
37.7 in FY08. Looking at promising outlook for the domestic
agrochemicals industry and
PCCPL's focus on growth tMARKETINGough organic as well as inorganic
efforts, we believe the
company is well placed for stronger growth in near future.
2. B.ix) Future Prospectus of PCCPL
i) Govt. focus on higher crop yields ensures strong growth for
the Agro Chemical
Sector: India’s increasing population, sMARKETINGinking land acreage
and falling crop yields have
emerged as the biggest concern for Indian food administration. In fact,
Indian food
production growth (i.e. CAGR 1.3%) in recent years has lagged behind
the population
growth (i.e. CAGR 1.6%), impacting the food supply situation. On the
other hand, the
India has been one of the lowest users of chemical fertilizers with
about 75kg per acre
against 270kg in China, 180kg in Bangladesh. In fact, only 25% the
total cultivable land
of 180 million hectares is treated with crop protection chemicals. Given
the fact, the
opportunity for domestic agrochemicals looks promising in near future.
ii) PCCPL’S Agro-chemicals business has shown steady growth
on consistent basis:
Agro-chemicals is the flagship segment of the company (contributing
over 50% of the
consolidated revenue) and comprises of – supply of oxalic acid and
derivates, export of
56
technical bulks to MNCs (inclusive of Syngenta, Dow Chemicals, Agan
industries etc)
and branded formulations. The oxalic acid business, wherein PCCPL
holds its leading
position in the world, saw impressive
iii) Growth of over 30% in FY08 (driven by increasing shortage due to
shut down of plants
by Chinese players). The shortage situation is likely to remain in even
FY09 and would
ensure the growth momentum. On the technical bulk front, PCCPL
expects robust growth
as the company is in discussion for couple of longterm supply pact with
Syngenta and
other MNCs. PCCPL in recent past ventured into formmulations, which
on a lower base
delivers robust growth. Overall, we estimate the Agro-chemicals to
deliver steady growth
over 20% in next two years.
iv) Inorganic moves consolidates presence in regulated
markets: In order to strengthen
its presence in regulated formulation markets, PCCPL has acquired
Sintesis Quimica
SAIC based in Argentina in FY07 and Agrichem based in Netherland in
FY08, which has
vitalised PCCPL’s strength in terms of entry into regulated formulation
markets, products
portfolio, manufacturing capability, MNC clientele and distribution
network. Also, it
adds power to PCCPL’s R&D capability that would help the company to
enter US
market. On the other hand, PCCPL has acquired 70% stake in Parul
Chemical (a Gujarat
based bulk manufacturer), which ensure internal sourcing and better
profitability.
v) Acquisition on cards: In line with its strategy to strengthen its
base in regulated markets,
PCCPL is in discussions with a US-based firm to acquire its
agrochemicals portfolio.
Thus, in order to fund the acquisition and working capital requirement
the company in
the process of raising fund worth $50-60mn tMARKETINGough GDR.
vi) Improving Fundamentals over FY08-10E: With the encouraging
local environment
and strategic inorganic moves, we expect PCCPL to record a top-line
CAGR of 24%
during FY08-10. OPM is expected move in the narrow range of 12-13%,
resulting in
21% CAGR for net profit, followed by EPS growth of 51% over FY08-10.
This takes the
FY09 and FY10 EPS to Rs 46.3 and Rs 56.8 respectively from Rs 37.7 in
FY08.
57
2. B.x) Future Strategies of PCCPL
i) Explore opportunities to acquire product portfolio in new markets.
ii) Value addition by forward integration for various agro chemical and
industrial chemicals.
Unlike other agro pharma companies, PCCPL is not foraying into seeds
rather it is
adopting the branded retail formulations route & is focusing on next-
generation
environmental friendly biological agro products.
iii) TMARKETINGough Sintesis develop biological agro product range.
Tie-up also in place with a local
company in Hyderabad. Tremendous potential for environment friendly
products. These
products have great potential in US & Canada.
iv) TMARKETINGough acquisition consolidate presence in formulation
market of Europe, South
America, North America and foray into Africa & South East Asia.
v) Major tMARKETINGust is value-added agro chemical products in the
international market
particularly in Europe, US & Canada.
vi) Explore opportunities to backward integrate in some of the
products.
vii)Continuous R&D to introduce latest herbicides and bio products in
domestic and
international markets (after obtaining registrations).
viii)Explore contract manufacturing opportunities.
ix) For USA market, PCCPL has formed a JV with local partner & is
planning to spend USD
10 million over a period of next 3 years to get its products registered in
USA.
x) Exploring opportunities to acquire product portfolio in USA.
xi) Evaluating opportunities to backward integrate into phosphorus
space.
xii)Expand the pharma range of products.
xiii)Explore contract manufacturing opportunities.
58
CHAPTER – III
3. OBJECTIVES & RESEARCH METHODOLOGY
3. A) OBJECTIVES OF THE STUDY
1. To Measure the satisfaction levels of employees on various factors
and give suggestions
for improving the same.
2. To study the relationship between the personal factors of the
employee (Income, Age,
Educational qualification, Gender, etc.,) with satisfaction level.
3. To determine the level of awareness and satisfaction on the policy of
training and
development.
4. To determine how people feel and react to their job related
condition.
5. To determine whether the working conditions in PCCPL are good
enough.
6. To study the various factors which influence job satisfaction.
7. To analyze the company’s working environment.
8. To find that employees are working with their full capabilities or not.
3. B) HYPOTHESIS
1. There is no significant relationship between gender and level of
satisfaction.
2. There is no significant relationship between marital status and level
of satisfaction.
3. There is no significant relationship between age and level of
satisfaction.
4. There is no significant relationship between educational qualification
and level of
satisfaction.
5. There is no significant relationship between experience and level of
satisfaction.
6. There is no significant relationship between monthly salary and level
of satisfaction.
59
3. C) RESEARCH METHODOLOGY
The methodology followed for conducting the study includes the
specification of research
design, sample design, questionnaire design, data collection and
statistical tools used for
analyzing the collected data.
3. C.i) Research D esign : The research design used for this
study is of the descriptive type.
Descriptive research studies are those studies which are concerned
with describing the
characteristics of a particular individual or a group.
3. C.ii) Sample Size : All the items consideration in any field of
inquiry constitutes a
universe of population. In this research only a few items can be
selected form the population for
our study purpose. The items selected constitute what is technically
called a sample. Here out
sample size is 60 employees from the total population in the delivery
peoples. The samples are
selected on the basis of convenient.
3. C.iii) Data Collection: The primary data was collected by
using questionnaires. The
questionnaire has 68 questions. A likert scale (five point scale) was
used such as strongly
disagree, disagree, neutral, agree and strongly agree.
3. C.iv) Questionnaire Schedule: Questions are framed in
such a way that the answers
reflect the ideas and thoughts of the respondents with regard to level
of satisfaction of various
factors of job satisfaction. The questionnaire has total 68 questions.
The likert scaling techniques
has been used for each question in the interview schedule.
1. Strongly agree
2. Agree
3. Neutral
4. Disagree
5. Strongly disagree
3. C.v) Tools of Analysis :
3. C.v.a) Simple Percentage Analysis:
Here the simple percentage analysis is used for calculating the
percentage of satisfaction
level in the total respondents.
60
3. C.v.b) Two-Way Analysis:
The score secured by the respondents who falls between the score as
up to 250
indicates
less satisfaction of the respondents, from 251 – 280 are got average
satisfaction and
above 280 respondents got highly satisfaction level.
3. C.v.c) Chi-Square Test:
Chi-square test is applied to test the goodness of fit, to verify the
distribution of observed
data with assumed theoretical distribution. Therefore it is a measure to
study the
divergence of actual and expected frequencies; Karl Pearson’s has
developed a method to
test the difference between the theoretical (hypothesis) & the
observed value.
Chi – square test (X2) = (O – E) 2 / E
Degrees Of Freedom = V = (R – 1) (C -1)
Were,
‘O’ = Observed Frequency
‘E’ = Expected Frequency
‘R’ = Number of Rows
‘C’ = Number of Columns
For all the chi-square test the table value has taken @ 5% level of
significance.
3. C.vi) Areas of Study
The area of the study is Punjab Chemicals and Crop Protection Limited,
Derabassi
Manufacturing Plant, dist- Mohali, Punjab.
3. C.vii) Limitations of Study
i) The sample was confined to 60 respondents. So this study cannot be
regarded as “full
-proof” one.
ii) Some respondents hesitated to give the actual situation; they feared
that management
would take any action against them.
iii) There was a fear of reprisal among the employees to reveal their
personal feelings and the
result may not reflect the actual satisfactions.
iv) The findings and conclusions are based on knowledge and
experience of the respondents
sometime may subject to bias.
v) As such the research study was being done in the year July 2009,
with required data
analysis and interpretation, the data needs to be updated at times
when it comes to have
further usage of this research study report.
61
CHAPTER-IV
4. DATA PRESENTATION AND ANALYSIS
ANALYSIS AND INTERPRETATION
This chapter is allocated for analysis and interpretation of data.
Preparing percentage analysis,
two-way table and chi-squire test does the analysis of job satisfaction,
which is directly extracted
from the questionnaire. The variations in the extent of the employee
satisfaction can be measured
with the variables such as job secured, promotional opportunity,
relationship with management,
satisfaction factors of the respondents etc.
CALCULATION OF SATISFACTORY SCORES
The Respondents were asked to state their level of satisfaction relating
to sixty one factors.
Based on their responses the satisfaction score obtained by each
respondent was found out.
Points or scores were allocated based on the response. For each of the
factor tMARKETINGee levels of
satisfaction were assigned namely high, medium and low. The scores
were allocated as follow.
• Strongly agree = 5
• Agree= 4
• Neutral = 3
• Disagree =2
• Strongly disagree = 1
The total scores secured by each respondent were thus arrived at. All
the sixty respondents were
classified based on their level of satisfaction. Those who have obtained
up to 250 points were
classified under low satisfaction category, Respondents with 251 – 280
points were classified
under medium satisfaction category and those with more than 280
points were classified under
high satisfaction category.
NUMBER OF RESPONDENTS AND LEVEL OF SATISFACTION
LEVEL OF SATISFACTION NO. OF RESPONDENTS
High satisfaction 11
Medium satisfaction 36
Low satisfaction 13
TOTAL 60
62
4. A) DATA PRESENTATION WITH SIMPLE PERCENTAGE
TABLE
SIMPLE PERCENTAGE TABLE – 1
GENDER
There is as yet no consistent evidence as to whether women are more
satisfied with their job than
men, holding such factors as job and occupational level constant. In
order to know the ratio of
gender among employees of PCCPL and the difference in their level of
satisfaction, the
respondents were asked about their gender.
Gender of the employee
Gender Frequency Percentage
Male 55 91.666667
Female 5 8.3333333
Total 60 100
INTERPRETATION:
The above table indicates that
✔ 91.666667% of the employees in PCCPL are male.
✔ 8.3333333% of the employees in PCCPL are female.
63
SIMPLE PERCENTAGE TABLE - 2
MARITAL STATUS
The marital status may influence the job satisfaction as a personal
factor. Because the married
people has some unavoidable responsibility.
Marital status of the employees
Marital Status Frequency Percentage
Married 55 91.66667
Unmarried 5 8.333333
Total 60 100
INTERPRETATION:
The above table indicates that
✔ 91.66% of the employees are married.
✔ 8.33% of the employees are unmarried.
64
SIMPLE PERCENTAGE TABLE - 3
AGE
Age is an important factor that has an influence of job satisfaction.
Hence according to age levels
the respondents are classified into tMARKETINGee categories.
Age of the employees
Age Frequency Percentage
Less than or equal to 25 yrs 2 3.33333
26-50 50 83.3333
More than or equal to 51 yrs 10 16.6667
Total 60 100
INTERPRETATION:
The above table indicates that
✔ Majority of the respondents i.e. 83.33% are in 26 to 50 years
age group.
✔ 16.66% of the respondents are above 50 years age group.
✔ 3.33% of the respondents are below 26 years age group.
65
SIMPLE PERCENTAGE TABLE – 4
QUALIFICATION
Qualification of the respondents may affect the perception of job
satisfaction. Highly educated
may expect much better work life then others. According to
educational qualification the
respondents are classified into four categories as under.
Qualification of the employees
Qualification Frequency Percentage
School Level 44 73.33333
Graduate 13 21.66667
Post Graduate 3 5
Total 60 100
INTERPRETATION:
The above table reveals that
✔ Majority of the respondents i.e. 73.33% studied up to school
level.
✔ 21.66% of the respondents are graduate.
✔ 5% of the respondents are post graduate.
66
SIMPLE PERCENTAGE TABLE – 5
EXPERIENCE
The experience of the employees in their job is another factor affecting
the perception on job
satisfaction. Highly experienced may expect better working conditions
and having less
experienced satisfy with the existing one. The respondents are
classified into tMARKETINGee categories
according to their level of experience as under:
Experience of the employees
Experience Frequency Percentage
Less than or equal to 5 yrs 7 11.666667
6-10yrs 12 20
More than or equal to 11 yrs 41 68.333333
Total 60 100
INTERPRETATION:
The above table shows that
✔ 68.33% are above 10 years of experience in PCCPL.
✔ 20% of the respondents are 6 – 10 years of experience.
✔ 11.66% of the respondents are less than 6 years of experience.
67
SIMPLE PERCENTAGE TABLE – 6
MONTHLY SALARY
Man work to earn every employee in the organization will expect
adequate pay to be paid for the
job done by him. The reasonable pay for each job which is performed
in the organization. This
scale of pay may help for the job satisfaction to a greater extent.
Monthly Salary of the employees
Monthly Salary Frequency Percentage
Less than or equal to Rs 10000 7 11.66666667
Rs. 10001 – 15000 18 30
More than or equal to Rs. 15001 35 58.33333333
Total 60 100
INTERPRETATION:
The above table reveals that
✔ 58.33% of the employees have their monthly salary above
Rs.15001.
✔ 30% of the employees have their monthly salary between Rs.10001
– Rs.15000.
✔ 11.66% of the employees have their monthly salary below Rs 10000.
68
SIMPLE PERCENTAGE TABLE – 7
Table showing employee’s opinion about the nature of their
work.
Your work is very challenging one
Description Frequency Percentage
Strongly agree 21 35
Agree 30 50
Neutral 8 13.333333
Disagree 0 0
Strongly disagree 1 1.6666667
Total 60 100
INTERPRETATION:
The above table reveals that
✔ 35% of the employees are strongly agree that their work is very
challenging one.
✔ 50% of the employees are agree that their work is very
challenging one.
✔ 13.33% of the employees are neutral about the fact that their work
is challenging one.
✔ 0% of the employees are disagree that their work is very
challenging one.
✔ 1.66% of the employees are strongly disagree that their work is
very challenging one.
69
APPENDIX
1) Glossary of Terms
2) Abbreviations
3) Questionnaire
146
1) Glossary of Terms
1) Contentment, 1
2) Impulse, 1
3) Consideration-style-leadership, 12
4) Rudimentary, 14
5) Synthetic dyestuffs, 14
6) Offshore, 14
7) Toiletries, 15
8) Varnishes, 15
9) Basic Chemicals, 16
10) Specialty Chemicals, 16
11) Knowledge Segment, 16
12) Membrane Cell Technology, 20
13) Downstream chemicals, 27
14) Green Revolution, 31
15) Bio-degradable pesticides, 32
16) Fungicides, 32
17) Nimpith, 32
18) Niche product, 32
19) Agrochemicals, 34
20) Debottlenecking, 37
21) Floriculture, 50
22) Contract Manufacturing, 53
147
2) Abbreviations
1) PCCPL - Punjab Chemicals and Crop Protection Limited
2) FTA - Free Trade Agreements
3) ADIL - Alpha Drugs India
4) GDP - Gross Domestic Production
5) SEZ - Special Economic Zone
6) PCPIR - Petrochemicals & Petroleum Investment Region
7) CWC - Chemical Weapons Convention
8) OPCW - Organization for Prohibition of Chemical Weapons
9) R&D - Research and Development
10)GDR - Global Depository Receipts
11)FCCB - Foreign Currency Convertible Bonds
12)EPS - Earning Per Share
13)GMP's - Good Manufacturing Practices
14)DC&PC - Department of Chemicals & Petrochemicals
15)UNDP - United Nations Development Programme
16)OCPF - Other Chemical Production Facilities
17)CSIR - Council for Scientific and Industrial Research
18)NCL - National Chemical Laboratory
19)NOCIL - National Organic Chemicals Industries Limited
20)IICT - Indian Institute of Chemical Technology
21)RRl - Regional Research Laboratory
22)EBIDTA - Earning before Interest, Depreciation, Tax and
Amortization
23)SSI - Small Scale Industries
24)MTA - Metric Tone per Annum
25)GATT - General Agreement on trade and tariff.
26)MOSPI - Ministry of Statistics and Program Implementation
27)PSIDC - Punjab State Industrial Development Corporation
28)DEO - Di-ethyl Oxalate
29)CARG - Compound annual growth rate
30)IIP - Index of Industrial Production
148
2) Questionnaire
“ A study o n employee welfare and satisfaction
in Punjab Chemicals and Cro p Protection Limited ”
The purpose of collecting such information is to know the level of
satisfaction among the
employees of Punjab Chemicals and Crop Protection Limited. Further it
will also help to know
the various job related and personal factors and their extent to which
they affect the satisfaction
level of employees, so that meaningful conclusions and suggestions
could be made in order to
make the human resource policies and practices of the company more
effective and efficient.
Dear respondents,
Your Co-operation in the context shall go a long way helping me to
draw conclusive
inferences for which I shall be grateful.
Note: Following are the questions that are to be duly filled up by the
candidate. It is being
strongly assured that secrecy shall be maintained at all the levels of
this research and the identity
of respondent will not be revealed. It is simply a part of research
project which is to be submitted
to SIKKIM MANIPAL UNIVERSITY in the partial fulfillment of the
requirements for the award of
the degree of Master of Business Administration.
Name of the employee : __________________________________
Employee code : __________________________________
Designation : __________________________________
Name of the department : __________________________________
Part – A (General Information)
Please tick ( ) at the appropriate place.
1. Gender : Male Female
2. Marital status : Married
Single
3. Age. 4.
Educational
qualification.
:
5. Your experience in PCCPL. 6. Monthly salary.
149
Please indicate your level of agreement in connection with the
following factors:
1= Strongly Agree, 2= Agree, 3= Neutral, 4= Disagree,
5=Strongly Disagree
Part – B (Work Environment And Nature Of Work)
S. No. Particulars 1 2 3 4 5
7. Your work is very challenging one
8. I feel I have too much work to do
9. Working hours are convenient for me I’m happy with my
work place
10. Adequate rest intervals are given
11. Management builds and maintains work relationship
12. Provided with sufficient tools and equipments needed to do
my work
13. I’m satisfied with the safety measures provided by my
25 years
26-50 years
50 years
School level
Graduate
Post Graduate
5 years
6-10 years
11 years
Rs. 10000
Rs. 10001-Rs. 15000
Rs. 15001
company
14. The lighting and other arrangements are satisfactory
15. I am mentally and/or physically exhausted at the end of a day
at work
Part – C (Relationship With Seniors And Colleagues)
S. No. Particulars 1 2 3 4 5
16. I have proper superiors assistance
17. My boss considers my ideas too while making decision
18. I am appreciated for my performances
19. My boss is not partial
20. My Participation is welcomed
21. I can easily approach my superiors
22. Superiors are competent enough to guide
23. The colleagues of the organization are friendly
24. The colleagues are helpful in nature
25. All the workers share their Know-how
Part – D (Communication And Motivation)
S. No. Particulars 1 2 3 4 5
26.
I feel that my Boss motivate me to achieve the organization
goal
27.
My supervisor motivates me to increase my efficiency at
times when I’m not productive
28. Communication seems good within this organization
29. Work assignments are explained clearly to me
150
Part – E (Training Program And Performance Appraisal System)
S.
No. Particulars 1 2 3 4 5
30.
I am satisfied with the training programs provided to
us
31. Training is given whenever needed
32. Training provided is useful
33. The training increases the performance
34.
I am satisfied with organization's techniques for
evaluating my performance
35.
The appraisal policy of the organization improves the
performance
36.
Performance appraisal of the employee is not effected by
personal biasness
Part – F (Pay And Promotion)
S. No. Particulars 1 2 3 4 5
37. I feel I’m being paid a fair amount for my work
38. I am provided with commensurate salary
39. Our wages are at par with the wages in the industry
40. I’m satisfied with allowances provided by the
organization
41.
I am satisfied with promotion policies of the
organization
42. I am rewarded for the innovative ideas
43. I am rewarded for my performance
Part – G (Welfare Facility)
S. No. Particulars 1 2 3 4 5
44. The organization has adequate transport facility
45. The organization has adequate medical facilities
46. I am provided by benefits for the family
47. I’m satisfied with the refreshment facilities
48. We are provided with the rest and lunch room and they
are good enough
49. Parking facilities provided for our vehicles are satisfactory
50. I’m satisfied with the first aid facilities
51. I’m satisfied with the Loan facilities and other personal
welfare benefits offered by company
Part – H (Job Security)
S. No. Particulars 1 2 3 4 5
52. My organization provides me job security
53. My job security is based on my performance
54. The job security is based on workers welfare principle
151
Part – I (Management Style And Grievance Handling)
S.
No. Particulars
12345
55.
Workers are given due recognition in the management
decisions
56.
I am satisfied with the decision making standards and
plans of the organization
57. Opinion given is due importance in decision making and
for any change in respective department
58. The grievance handling procedure is effective
59. I am able to freely communicate my grievance
Part – J (Quality Policy)
S. No. Particulars 1 2 3 4 5
60. I am aware of the quality standards of the organization
61.
I am satisfied with the ISO/QS Certificate of the
company
62. I am adaptable to the changes due to ISO/QS certification
63. I am happy and acceptable to the changes
Part – K (Job Factors)
S. No. Particulars 1 2 3 4 5
64. I love my job and to work in this organization
65. My work life is meaningful
66.
I consider that my work is valuable in attaining
organizational goals
67. I have adequate opportunity to use my ability
68. Overall, I’m satisfied with my job
Any Suggestion:
_______________________________________________________________________
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_______________________________________________________________________
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_______________________________________________________________________
______
_______________________________________________________________________
______
____
Date: ____________________ Signature: ____________________
Thanks for your valuable time and response.
152
REFERENCES
[1]…. DeWayne P. Frazier, 2009, Job Satisfaction of International
Educators, Volume-xxii,
Boca Raton Publishers, Florida (USA), pp-2.
[2]…. DeWayne P. Frazier, 2009, Job Satisfaction of International
Educators, Volume-xxii,
Boca Raton Publishers, Florida (USA), pp-2.
[3]…. Ram Nath Sharma, S.S. Chandra, Atlantic Publishers &
Distributors (P) Ltd., India,
http://books.google.co.in/books?
id=ilptIa2gA2AC&printsec=frontcover&source=gbs
_navlinks_s#v=onepage&q=&f=false
[4]…. Edward J. Inderrieden, Timothy J. Keaveny, Robert E. Allen,
Marquettte University,
Milwaukee,
http://www.springerlink.com/content/xnk5017325022t80/fulltext.pdf
[5]…. Cheryl D. Krossa, Lawrence Livermore National Laboratory,
University of California,
California, http://www.osti.gov/bridge/servlets/purl/508727-
EoClLW/webviewable/
508727.pdf
[6]…. Steven W. Schmidt, Indiana University, Indianapolis,
https://scholarworks.iupui.edu/bitstream/handle/1805/276/Schmidt.pdf
?sequence=1
[7]…. Ayaz Khan, Qurtuba University of Science & IT, Pakistan,
http://www.qurtuba.edu.pk/jms/default_files/JMS/1_2/7_ayaz.pdf
[8]…. Julie Abbott, MCB UP Ltd U.K,
http://www.emeraldinsight.com/10.1108/13632540310807467
[9]…. Steven H. Appelbaum, Jacques Adam, Nadeem Javeri, Michel
Lessard, Jean-Pascal Lion,
Michel Simard, Silvana Sorbo, Emerald Group Publishing Limited, USA,
http://www.emeraldinsight.com/10.1108/01409170510629023
[10]….A.Sukumar, Government Arts College (Autonomous),
Coimbatore, India,
http://www.scribd.com/doc/4935831/Human-resourse-management-
Project-Employeesatisfaction-
in-professional-couriers-coimbatore
[11]….Reena Ali and M.Shakil Ahmed, COMSATS Institute of
Information Technology,
Pakistan, http://www.wbiconpro.com/22.Reena.pdf.
[12]….Chien-Wen Tsai, Emerald Group Publishing Limited, Japan,
http://www.emeraldinsight.com/10.1016/S1871-3173(08)02005-3
[13]….Hina SoMARKETINGab Kiani, Omama Khurshid,CASE ISB
Islamabad, Pakistan,
http://www.ep.liu.se/ecp/033/066/ecp0803366.pdf
153
[14]…. Assist. Prof. Dr. Hulusi Dogan , Adnan Menderes University,
Nazilli Vocational
School, Nazilli, http://eab.ege.edu.tr/pdf/9_2/C9-S2-M4.pdf
[15]…. Nilufar Ahsan, Zaini Abdullah, David Yong Gun Fie, Syed Shah
Alam, European
Journal of Social Sciences, Malaysia,
http://www.eurojournals.com/ejss_8_1_11.pdf
BIBLIOGRAPHY
Books Referred:
➢ K. Aswathappa, 2008, Human Resource Management, 5th ed., Tata
McGraw-Hill
Companies, New Delhi.
➢ L.M. Prasad, 2004, Principles and Practice of Management, 6th ed.,
Sultan Chand & Sons,
New Delhi.
➢ Naresh K. Malhotra, 2009, Marketing Research, 5th ed., Pearson
Education, New Delhi.
➢ Saiyadain, Mirza, 2008, Organisational Behaviour, 1st ed., Tata
McGraw-Hill Companies,
New Delhi.
➢ S.P. Gupta, 2004, Statistical Methods, 36th ed., Sultan Chand &
Sons, New Delhi.
➢ Shiwalika Karam Singh Saini, 2008, A Study on Employee Welfare &
Satisfaction in
Scot Edil Pharmacia Pvt. Ltd., Baddi (H.P), pp-33.
➢ Shiwalika Karam Singh Saini, 2008, A Study on Employee Welfare &
Satisfaction in
Scot Edil Pharmacia Pvt. Ltd., Baddi (H.P), pp-36.
Website Addresses:
➢ http://chemicals.nic.in/Annual%20Report2008-09.pdf
➢ http://chemicals.nic.in/
➢ http://Chemicals.nic.in/org/.html
➢ http://localhost/F:/MD.html
➢ http://www.ice.org.in/Vol4824/Evolution.pdf
➢ http://www.punjabchemicals.com/
➢
http://www.in.kpmg.com/TL_Files/Pictures/KPMG_Chemtech_Report.pdf
➢ http://www.mospi.gov.in/
➢ A.Sukumar, Government Arts College (Autonomous), Coimbatore,
India,
http://www.scribd.com/doc/4935831/Human-resourse-management-
Project-Employeesatisfaction-
in-professional-couriers-coimbatore
➢
http://www.moneycontrol.com/india/stockpricequote/chemicals/punjab-
chemicalscropprotection/
PCC03
154