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CERTIFICATE IN
TRAVEL AND TOURISM
STUDENT WORKBOOK
LEVEL 1 C E R T I F I C AT E IN T R AV E L AND TOURISM STUDENT WORKBOOK
CONTENTS
INTRODUCTION | 3
KEY PREPARATION POINTS | 4
EXAMPLES OF ACTIVITIES BASED ON SOME OF THE SYLLABUS TOPICS | 5
POSSIBLE ANSWERS TO THE EXAMPLES OF ACTIVITIES | 10
EXAM-TYPE QUESTION | 12
ANSWERS TO THE EXAM-TYPE QUESTION | 13
GLOSSARY | 14
VOCABULARY EXERCISE | 16
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LEVEL 1 C E R T I F I C AT E IN T R AV E L AND TOURISM STUDENT WORKBOOK
INTRODUCTION
This student workbook is for candidates who want to prepare for Level 1 Certificate
in Travel and Tourism. It can be used in class or as self-study and provides guidance
on assessment and exam preparation to help candidates succeed in the qualification.
Please note that this workbook provides examples of activities based on some of the
syllabus topics and the list of industry-specific vocabulary included in the workbook
is only an example and not exhaustive, therefore the syllabus should be used as the
primary source of exam preparation. This workbook in conjunction with the Level 1
Travel and Tourism syllabus, sample paper and model answer available on the LCCI
website www.lcci.org.uk.
In this workbook, we will look at some of the important topics that candidates need
to understand. There will be an exercise on each point for candidates to complete.
Answers have been provided.
In addition, there is a sample exam question provided. The question is similar to the
questions that candidates will find in the Level 1 Certificate in Travel and Tourism
examination paper. A suitable answer has been given.
Also, at the end of the workbook, there is a helpful glossary of some of the terminology
and definitions used in the travel and tourism industry and a vocabulary exercise.
To work in the travel and tourism industry, candidates will need good communication
skills. EDI also offers English for Tourism qualifications (Written English for Tourism and
Spoken English for Tourism), available at Level 1 and Level 2, which will help candidates
to improve your English language skills, as required within the industry.
For more information about the English for Tourism qualifications, please visit the
relevant qualifications page on our website www.lcci.org.uk.
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LEVEL 1 C E R T I F I C AT E IN T R AV E L AND TOURISM STUDENT WORKBOOK
There are four main syllabus topics which the candidates need to be familiar with:
1. Structure and Components of the Travel and Tourism Industry
2. Travel and Tourism Products
3. Different Types of Tourism
4. Working Roles in the Travel and Tourism Industry
The syllabus for this examination provides a comprehensive outline of the knowledge
that you will need to develop about how the travel and tourism industry is organised and
the working roles of the people employed there.
In the exam candidates will only be asked to give simple, 1 word or 1 phrase answers
or in some questions you may be asked to provide a sentence and give more details.
Candidates will not be asked to write a long piece of text in order to answer a question
in this exam.
It is important to remember that if candidates are asked to give three or four or five
answers to a question, that this is all that is required. If candidates provide more answers,
these will not be marked.
Marks will not be deducted for spelling, grammar or punctuation. However, candidates
who are non-English native speakers should ensure that they produce concise answers
and express their arguments clearly. Candidates should be able to understand and
correctly use the industry-specific vocabulary. Candidates should refer to the syllabus
for more information about the English language requirement.
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LEVEL 1 C E R T I F I C AT E IN T R AV E L AND TOURISM STUDENT WORKBOOK
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LEVEL 1 C E R T I F I C AT E IN T R AV E L AND TOURISM STUDENT WORKBOOK
b) The tourist may decide where to travel to for many different reasons. It may be
decided by natural geographical features or a man-made attraction.
Make a list of geographical features and man-made tourist attractions in your own
country or in others that would attract business or leisure tourists.
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LEVEL 1 C E R T I F I C AT E IN T R AV E L AND TOURISM STUDENT WORKBOOK
c) You need to know that: The travel and tourism product is a combination of different
services, which are brought together by different sectors of the industry, in order to
meet the needs of the tourist.
This includes:
Transportation
Local services
Attractions
Government support
List as many examples of the travel and tourism product as you can under each heading
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LEVEL 1 C E R T I F I C AT E IN T R AV E L AND TOURISM STUDENT WORKBOOK
You also need to know that tourist accommodation is graded according to facilities
and amenities and also location:
d) You need to be able to decide why a tourist may want to choose a specific
type of accommodation.
Make a list of your suggestions.
The type of tourist that would want to stay at each of these types of
accommodation (listed above). example: a business traveller could prefer a hotel
The reasons for the tourist to choose each of these types of accommodation.
example: a business traveller could choose a hotel with good local travel
connections
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LEVEL 1 C E R T I F I C AT E IN T R AV E L AND TOURISM STUDENT WORKBOOK
The difference that facilities, services, amenities and location make to the
grading of a hotel. example: a swimming pool; room service and good internet
connections would give a hotel a higher grading than a guest house without
these amenities
The tourism product is not like other products that you can buy. For example, you
cannot try it in advance. **Suggest other ways in which tourism products differ from
other products.
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LEVEL 1 C E R T I F I C AT E IN T R AV E L AND TOURISM STUDENT WORKBOOK
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LEVEL 1 C E R T I F I C AT E IN T R AV E L AND TOURISM STUDENT WORKBOOK
**Tourism products differ from other products because you cannot see it or try it before
purchase and it cannot be delivered. It is no longer available once past the departure/
arrival date.
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LEVEL 1 C E R T I F I C AT E IN T R AV E L AND TOURISM STUDENT WORKBOOK
EXAM-TYPE QUESTION
Now answer this question, which is similar to the type of question in the exam paper:
D. List 5 extra facilities that a family could want at their destination (10 marks)
Total 25 marks
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LEVEL 1 C E R T I F I C AT E IN T R AV E L AND TOURISM STUDENT WORKBOOK
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LEVEL 1 C E R T I F I C AT E IN T R AV E L AND TOURISM STUDENT WORKBOOK
GLOSSARY
You need to understand and use the specialised vocabulary and idiomatic
terminology commonly used in the travel and tourism industry. This is a list of
some words, definitions and expressions you will need:
Accommodation
adjoining/interconnecting rooms rooms next to each other/with internal door
single room room with 1 bed for 1 person
double/twin room room with 1 large or 2 single beds
suite bedroom, bathroom and sitting room
en suite private bathroom
continental breakfast bread, rolls, fruit juice, tea or coffee
full-board meal arrangement of breakfast, lunch and dinner
half board breakfast and either lunch or dinner
hotel chain group of hotels owned by 1 organisation
front office responsible for reception services of a hotel
porter service assistance with luggage/baggage
room service meals provided in guest room
motel hotel with facilities for tourists travelling by car
villa, chalet house rented to tourists – self catering
guest house small hotel with limited facilities
peak, off peak high/low season depending on events, climate, school holidays
supplement additional charges for services
fast food low cost, hot food which can be purchased and eaten in or
taken out.
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LEVEL 1 C E R T I F I C AT E IN T R AV E L AND TOURISM STUDENT WORKBOOK
Transportation
charter flight aircraft booked for a tour or tour operator – not available
to book independently
scheduled flight regular service available to fare paying passengers
cruise ship holiday ship taking passengers to interesting places with
wide range of facilities on board.
ferry regular service available to fare paying passengers (and
cars) to cross an area of water
coach comfortable road transport available to independent and
groups of passengers
train available to fare paying passengers often with a choice of
travel classes
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LEVEL 1 C E R T I F I C AT E IN T R AV E L AND TOURISM STUDENT WORKBOOK
VOCABULARY EXERCISE
Find out what is meant by the following terms in air travel:
First class
Business class
Economy class
Check-in
Connecting flight
Hand baggage
Excess baggage
Flight crew
Ground crew
Security
Customs
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LEVEL 1 C E R T I F I C AT E IN T R AV E L AND TOURISM STUDENT WORKBOOK
NOTES
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Tel. +44 (0) 2476 518951
Fax. +44 (0) 2476 516505
Email. internationalenquiries@ediplc.com
www.lcci.org.uk