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WEG EQUIPAMENTOS ELÉTRICOS S.A.

– AUTOMAÇÃO

1. PRODUCT MANUFACTURING AND TEST PLAN

1.1. PRODUCT MANUFACTURING PLANNING

Weg Equipamentos Eletricos S.A. - Automação plans and develops the processes needed for product
manufacturing according to three categories of products:

1.1.1. VARIABLE SPEED DRIVES AND SOFT STARTERS

Serial Product
Product coming out of Product Development supported by technological research, using all knowledge
acquired. This ensures command of the technology by the development of new product.
Product resulting from the actions needed to launch a new product in the market whose demand is ensured
by market research. These actions comprise the development of pre-design, design, prototype and pilot lot,
as well as parallel activities of materials, suppliers and development of sufficient tooling for manufacturing.

Special Product
Product resulting from the actions needed to supply a specific customer a new product he has requested. It
uses A serial product as basis and may require the involvement of the Product Development Department or
the Processes Section in order to meet a specific request.

Commercialized Product
It is a product manufactured for outsourced suppliers with the WEG Brand, such as:
- CLP Mod. TPW 03 and Clic 02.

1.1.2. ELECTRIC PANELS

Engineering Product
It is the product requested by a customer that has characteristics different from the standardized product
and that at the consultation or sale time does not have design or structure yet, making its creation
impossible by copying the basis item and not having codification in the computerized system.
To manufacture this type of product, it is necessary to involve the Design Department in order to make the
design, the PPC/Shipping Section for item and structure creation and definition of the manufacturing,
production planning and control processes.

Standardized Product
It is the product requested by a customer that, at the time of inquiry or sale, already has design or
structure, making it possible to create based on the basis item and having codification in the computerized
system (products that have already been manufactured previously). It is not necessary to involve the Design
Department in order to make a product design.

1.1.3.CONTROLS
Special Product
Products made based on the customer’s needs, in which the design and manufacturing process are based on
a standard product.

Engineered Product
It is a product developed by WEG, without any similarity with the products already developed or a reviewed
line of products.

Commercialized Product
It is a product manufactured for outsourced suppliers with the Brand WEG, such as:
- Miniature Circuit Breakers, Residual Current Circuit Breakers, Source Suppressor, Air Circuit Breakers, On-
Load Disconnect Switches, Switch Boards and Terminal Blocks.

.
QUALITY MANAGEMENT SYSTEM MANUAL
WEG Equipamentos Elétricos S.A.
Sç. Sistema da Qualidade
1.1.4. PRODUCT MANUFACTURING PROCESS FLOWCHART – VARIABLE SPEED DRIVER SYSTEM AND SOFT STARTERS
MANUAL
1.1.4.1. PRODUCT DEVELOPMENT – MEDIUM AND LOW VOLTAGE DRIVES AND SOFT STARTERS
UNCONTROLLED COPY

Contracts Electronic Product Electronic Electronic


Marketing Sales Development Work Group Supplies
Management Comission Tests Process

Customer
Benchmark

Technologic Research
TSQ-629

CUSTOMER NEEDS RESEARCH Schedule Definition and PRE-PROJECT APPROVAL


PROCESS Basic Specifications (DEVELOPMENT STARTING)
TBG-507

Critical
Analysis
Crítica

Approved

Yes
Schedule or Basic Review
Approved?
Specifications Review

No
Close Project and Save
Datas

Create Technical
List Product Design
TSQ-626 Manufacturing
TSQ-627 Process
TSQ-628 Studies/
5 TSQ-630 Test System Evaluation
TSQ-650 Planning TSQ-238 e 248
4 Select the Suppliers
TSQ-809
DEVELOPMENT Purchase the Material
PROCEDURES (for Prototypes)
TSQ-6

1 3

2
QUALITY MANAGEMENT SYSTEM MANUAL
WEG Equipamentos Elétricos S.A.
Sç. Sistema da Qualidade

Marketing Supplies Sales Development MANUAL


Electronic Product
Work Group Panel Shop
Manufacturing
PPC/Shipping
UNCONTROLLED COPY Comission Process
4 1 4
SALES PROCESS

Sales Forecast Making the Prototypes Manufacture


TSQ-544 TSQ-649 Mechanical Parts
TSQ-923, 973.
975, 976, 977,
Purchase the 978, 983, 1004
No
Critical Material
Assembling
TSQ-6
Ok?

Yes 5

PURCHASE PROCESS Verification Test

DEVELOPMENT PROCESS
No
Tests
Ok?

5
Yes

Critical Analysis of the


Prototype

Yes
Approved
Prototype Approval
?

No No

Reviews Approved?
Implanting the
Implanting the
Manufacturing Process
Yes Product into SAP
Make the Make the Product TSQ-113,238 e 248
System
Manual Manual
(Electronic PRODUCT MANUAL ELABORATION PROCESS
6 7
Media) Available

3
QUALITY MANAGEMENT SYSTEM MANUAL
WEG Equipamentos Elétricos S.A.
Sç. Sistema da Qualidade

Marketing/Sales PPC/Shipping Supplies CRM/Warehouse Panel Shop MANUAL


Electronic Assembly
Electronic Electronic
Work Group Quality
Electronic Product
UNCONTROLLED COPY Tests Products Comission
7 3
DEVELOPMENT PROCESS
FIRST LOTE MANUFACTURING
Planning the First Lot PROCESS Tests
Production Systems
TSQ-306 Development

No
Are the Acquire
Materials Material
Available? TSQ-6
Receive the Materials
TSQ-221, 288,
515 e 72
Yes

Separate and Delivery


Materials
TSQ-367 e 72
Manufacture
Mechanical Parts
TSQ-923, 973, 975,
Manufacture Controls 976.977.978,983
LAUNCH TSQ-307 Manufacture
Cards
TSQ-793 e 795

Assemble the First


Lot
TSQ-797
MARKETING
PROCESS Tests
TSQ-559 e 288

VALIDATION
Yes
PROCESS
Approved?
6

No
Price List Product
Definition Manufacturing
Rework Validation
Process Validation
TSQ-582
Approval of the First
Lot
LAUNCH

4
QUALITY MANAGEMENT SYSTEM MANUAL
WEG Equipamentos Elétricos S.A.
Sç. Sistema da Qualidade
1.1.4.2. PRODUCT SALES – LOW VOLTAGE DRIVES
MANUAL
UNCONTROLLED COPY Electronic
Contract Electronic Product
Sales Development Work Group PPC/Shipping Manufacturing Supplies CRM/Warehouse
Management Comission
Process

CUSTOMER

Sales
TSQ-137, 543, 155, SALES PROCESS
545 e 348

Issue ZZ Note

Evaluate
Serial
Feasability
Product?
No
No

Yes Is
Inform Sales
Alteration
Feasable?

CUSTOMIZING PROCESS
Yes

Issue ZZ/ZM Note Approval/Register


Alteration Implanting Process
TSQ-113,238 e 248
Implant Product on
The SAP RECEIVE,
No SEPARATING AND
Product Plannning Production
Available TSQ-306 ACQUISITION DELIVERY MATERIAL
? PROCESS PROCESS

Yes Receive
MANUFACTURING The No Acquire Material Material
CONTROL AND Material
PLANNING TSQ-6 TSQ-221, 288, 515 e
Available?
PROCESS 290

Yes
Separate e Delivery
Material
TSQ-367 e 290

1 2

5
QUALITY MANAGEMENT SYSTEM MANUAL
WEG Equipamentos Elétricos S.A.
Contract ProcessesSç.
andSistema da Qualidade
Marketing PPC/Shippping Panel Shop Electronic Assembly Technical Assistance Quality

MANUAL
Management Tests
2 Make Mechanical Parts

UNCONTROLLEDTSQ-
73,975,977,978,983,100 COPY
4 e 1014
Make Components (Cards)
Manufacture Control
TSQ-793 e 795
TSQ-307
Technical Support
(Process )
Test card
Technical Support Product Audit
(Electric Test) TSQ-234
Process Audit
Aprov? TSQ-28
Yes
Technical Support
MANUFACTURING No
CONTROL AND
PLANNING PROCESS Recover
2
Technical Support
(Process ) Assembly Product
TSQ-797
Technical Support
(Electric Test) Test TSQ-559 e 288

SHIPPING PROCESS Yes

1 MANUFACTURING
PROCESS Approved?

Invoice Storage Product No


TSQ-492 TSQ-290
Recover

Ship Product
Pack Product TSQ-74
TSQ-290, 343 e 152

CUSTOMER SERVICE
PROCESSO

Is there Yes
Start-up
? Start-up
TSQ-486
No

Yes
Start-up
Claim?

No
After-Sales
TSQ-339, 382, 459,
Invoice
486,494,520,533,
TSQ-492 e
551,560,487
531

CUSTOMER
6
QUALITY MANAGEMENT SYSTEM MANUAL
WEG Equipamentos Elétricos S.A.
Sç. Sistema da Qualidade
1.1.4.3. PRODUCT SALES – MEDIUM VOLTAGE DRIVES
MANUAL
Contract UNCONTROLLED COPY
Sales Business Center Marketing PCP/Shipping Electric Projects Application Software Projects
Management

CUSTOMER
SALES PROCESS
Market Sales Prospectar
Prospection TSQ-331, 332 e 333 Mercado
Administrate
Contract
Sell
TSQ-546, 547, 548, 549, 292, Define Delivery Date
606 e 88
No
Is product
standard?
No
s product
standard? 6
Yes
6
No

Implant Sales
Implant PS
Order

1
1
No
Is CN
Product
?

Yes

Implant PS MANUFACTURING OF
Plan Manufacturing of Plan MAnufacturing ELECTRIC PARTS
Attach PS and Electronic Parts of Electric Parts
OV TSQ-305 TSQ-305

No
Yes
PROJECT PROCESS Is SW
Is product
Applic.
standard?
necessary?
2

Yes No Plan Project


Plan Project
TSQ-581 TSQ-583

Approve
Execute Project Execute
Project
TSQ-314 Project
(Customer)
TSQ-591

3 5
7
4
QUALITY MANAGEMENT SYSTEM MANUAL
WEG Equipamentos Elétricos S.A.
Sç. Sistema da Qualidade

MANUAL
Contract
Sales Development UNCONTROLLED
Support Group
Electronic Products COPY
PCP/Shipping
Electronic
Supplies CRM/Warehouse
Management Comission Processes

SALES PROCESS

Issue ZZ Note

Evaluate feasebility

No
Is
Informa Sales
alteration
Feasable?

CUSTOMIZING PROCESS
Yes

Approve/Register
Issue ZZ Note Implant Process
Alteration
TSQ-113,238 e 248
Implant Product no PROCESS OF
on SAP RECEPTION,
2 SEPARATION AND
ACQUISITION
DELIVERY OF
6 PROCESS
MATERIAL

PROCESSO DE Receive
No Material
PLANEJAMENTO E Is there
CONTROLE DA Acquire Material TSQ-221, 288, 515 e
Material in
FABRICAÇÃO TSQ-6 290
Stock?

Yes Separate and Delivery


Material
TSQ-367 e 290

8
QUALITY MANAGEMENT SYSTEM MANUAL
WEG Equipamentos Elétricos S.A.
Sç.and
Process Sistema da Qualidade
PCP/Shipping Panel Shop Electronic Assembly Technical Assistance Quality
MANUAL
Electronic Testing
7

UNCONTROLLED
Manufacture COPY
Mechanical Parts
TSQ-973, 975, 977, 978,
983,1004 e 1014 7
Manufacture
Components (Card)
Technical Support
TSQ-793 e 795
(Processes )

Test Card
Technical Support
(Electric Testing)
Control Manufacturing
TSQ-307
Yes Product Audit
Is it TSQ-234
approved? Process Audit
TSQ-28
Technical Support
No

Recover
Technical Support
(Processes )
Assemble Product
TSQ-797
MANUFACTURING
CONTROL AND
Technical Support Test
PLANNING PROCESS
(Electric Testing) TSQ-559 e 288

Yes
PRODUCT
MANUFACTURING Is it
PROCESS approved?

No

Recover

Send Electronic Parts


to Warehouse

9
QUALITY MANAGEMENT SYSTEM MANUAL
WEG Equipamentos Elétricos S.A.
Sç. Sistema da Qualidade
Electrical and
MANUAL
Panel Shop SW Applic.
Testing Assembly Panel Shop CRM/Warehouse Supplies PCP/Shippping Mechanical Mechanical Projects
Process Projects
UNCONTROLLED COPY
Processes

3 4
PLANNING
PROCESS
Detail Develop.
PROCESSO DE Mechanical Mechanical
PLANEJAMENTO E Project Project
CONTROLE DA 4 TSQ-295 TSQ-665
RECEPTION, FABRICAÇÃO
SEPARATION
AND DELIVERY PROJECT
OF MATERIAL PROCESS
PROCESS Create and Implant
Yes
Mechanical and
Is the
Electric Operational
Material in
Specification and
8 Stock? Itinerary
TBG-662
No
Receive
Material Acquire Material
TSQ-221, 288, TSQ-809 e 6
Manufacture
Mechanical Parts 515 e 292
5 11 TSQ-973, 975, 976, Control
Technical 977, 978, 983, Manufacturing
Support 1004 e 1014 TSQ-307
Separate and
Deliver
Validate Test and Materials and ACQUISITION
Software Validate Assemble Electronic Parts PROCESS
TSQ-593 TSQ-291 Product TSQ-367 e 72
TSQ-617 TSQ-800, 801 e
806
No

PRODUCT
Is it
Appro-
Correct MANUFACTURIN
G PROCESS
Yes

Is there No
customer
inspection

VALIDATION
PROCESS
Yes
10
9

10
QUALITY MANAGEMENT SYSTEM MANUAL
WEG Equipamentos Elétricos S.A.
Sç. Sistema da Qualidade

MANUAL
Quality
Contract
Testing Assembly UNCONTROLLED
PPC/Shipping COPY
Marketing Suplies Mechanical Projects
Management

9 VALIDATION
PROCESS
Inspection (Customer)

No

Approved? Correct

10 11
Yes

Close Panel

Inspect
Closing

No
Visual Is it
Inspection Approved?
Yes
No
Is testting
necessary?
No
Yes
Is it Appro-
ved? 11

Yes Correct

Invoice
TSQ-532
Pack Train
TOP-112 Customer
TSQ-315
Ship
TSQ-290, 343 e
152
SHIPPING
PROCESS 12

11
QUALITY MANAGEMENT SYSTEM MANUAL
WEG Equipamentos Elétricos S.A.
Sç. Sistema da Qualidade

MANUAL
UNCONTROLLED COPY
Contract
Testing Marketing PPC/Shipping Mechanical Projects Technical Assistance Applicative Software
Management

12
VALIDATION
CUSTOMER SERVICE PROCESS
PROCESS
5
Is Start-up Yes
Included?

Validate Software
No at Customer
TSQ-612

Start-up
TSQ-486
Was it Yes
TSQ-616
Request by
Customer?

No

Invoice
TSQ-531 e 532

After-Sales
TSQ-339, 382, 459,
486, 494, 520, 533,
551, 560, 487

CUSTOMER

12
QUALITY MANAGEMENT SYSTEM MANUAL
WEG Equipamentos Elétricos S.A.
Sç. Sistema da Qualidade
1.1.5. DETAILED PRODUCT MANUFACTURING PROCESS FLOWCHART- VARIABLE SPEED DRIVES AND SOFT STARTERS
MANUAL
1.1.5.1 PRODUCT DEVELOPMENT – LOW AND MEDIUM VOLTAGE DRIVES
UNCONTROLLED COPY
Processes Responsibility Inputs Outputs Customers Indicators
- Technological research - Schedule - Drives Sales - Cost Estimated/
- Market survey - Specifications Section accomplished
- Basic specification - Documents - Supply Section - Absenteeism
- Prototype - Goods Receipt - Labor turnover
Electronic Area - Overtime
Product - Processes Section - Staff Estimated/
Development Development - Steel Welding accomplished
Dept.
Section - Development schedule
- Electronic planning/accomplished
Assembly Section - Final product cost 
- Quality Section estimated cost
- Design Dept. - Field defect index
- Support group meeting - Qualified suppliers - Materials receipt
Supplier - Suppliers performance - Qualified materials - Supply Section rejection index
Development of Qualification and analysis - Processes Section - Number of overdue
Suppliers Development - Product nonconforming
Development (SQD) Section Development Dep. purchased material
reports
- Support group meeting - Process - PPC/Shipping - Product delivery time
- ZZ/ZM Notes specification Section - Rejection index
Electronic - Basic specification - Assembly folder - Electronic
Study Processes Processes
Section - Standards Assembly Section
- Implemented
process
- Support group meeting
Test System - ZZ/ZM Notes
Planning Electronic tests - Basic specification - Test System - Electronic - Test System Availability
Section - Test specification Implanted Assembly Section Index
Test System
Development
Electronic - Process - Rejection index
implanted on - Electronic
Implant Process Processes - ZZ/ZM Notes
Assembly Section -- time
Efficiency Index
Section SAP System of delivery
- Assembly file

13
QUALITY MANAGEMENT SYSTEM MANUAL
WEG Equipamentos Elétricos S.A.
Sç. Sistema da Qualidade

Processes Responsibility Inputs MANUAL Outputs Customers Indicators


UNCONTROLLED
- Sales forecast COPY
- Production - Metal Work
- Sales forecast reduction planning Section;
Production report - Operations note - Standard
PPC
Planning Products - Inventory Levels
- Supply Section
- Sales Section
- Released material - Production Dep. - Inspection time
- Purchase Order - Inspected material - Shop floor rejection
Materials Control - Inspection report index
First Lot - Materials
Manufacturing and Receipt - Invoice

Materials control - Purchased material - Stored material - Production Dep. - Inventory accuracy
and receipt - Manufactured material - Material separated - Supply - Separation of production
Materials - Production order for production - Sales Dep. orders Index
Storage and - Programming orders
Separation - Transfer list (BPE) - Materials delivery
- Materials requisition according to
requisition
- Pilot lot approval - Validation report - Development Dep. - Number of
- Pilot lot sample - Supply Section nonconformities
Validation Product Validate Quality Section - Documents according to - Processes Section /validation
TBG-852 - CPE (Electronic
Product
Commission)
- Customer consultation - Sales order - PPC/Shipping - Financial invoicing
Product Sales - Customer order Section - Physical invoicing
Section and - Contract - Number of visits 
Sales Sell Administration invoicing
BANWEG
branch Section - Sales / coordinator
- Marketing Support
Section
- Processes
Electronic implanted on
Customize Processes Processes - ZZ/ZM Notes SAP System - Electronic - Efficiency Index
Implant Assembly Section
Section - Assembly
briefcase

14
QUALITY MANAGEMENT SYSTEM MANUAL
WEG Equipamentos Elétricos S.A.
Sç. Sistema da Qualidade
Processes Responsibility Inputs Outputs Customers Indicators
MANUAL
- Production Plan
UNCONTROLLED COPY
SAP System - Stamping Section
Mechanical - Devices / Tools - Machining Section
Manufacturing Mechanical - Processes Implant and CNC - Mechanical
Development Request - Nonconforming
Customize Processes Processes and/or Document machines assembly Section Documents
Development/ Section programming - Industrial Design
Implant analysis (claim) - Planning for Section
Mechanical - Costs
Manufacturing
- Sales forecast - Production - Metal Work
Production - Sales forecast planning Section;
Production reduction report - Operations note - Standard
Planning and PPC
Control Planning Products - Inventory Levels
- Supply Section
- Sales Section
- Sales forecast - Purchase order - Goods Receipt/
- Strategic purchases Warehouse Area - Inventory turnover
Purchasing - Minimum inventory - PPC/Shipping - Punctuality index
Acquisition Supply Section
process - Materials Reserve Section - Goods Receipt rejection
- Purchase Request - Drives Sales
Section
- Purchase order - Released material - Production Dep.
Goods Receipt/ - Material - Inspected material - Inspection time
Materials control Warehouse - Invoice - Inspection report - Goods Receipt rejection
and receipt Area
index

Materials - Purchased material - Stored material - Production Dep. - Inventory accuracy


Receipt, - Manufactured material - Material separated - Supply - Separation of production
Separation and - Production order for production - Sales Dep. orders Index
Delivery Goods Receipt/ - Programming orders - PPC/Shipping
Materials Warehouse - Transfer list (BPE) - Materials delivery Section
Separation and
Delivery Area - Materials requisition according to
requisition
- Materials to
Shipping
Section

15
QUALITY MANAGEMENT SYSTEM MANUAL
WEG Equipamentos Elétricos S.A.
Sç. Sistema da Qualidade
Processes Responsibility Inputs Outputs Customers Indicators
MANUAL - Steel Sheet/Employee
UNCONTROLLED COPY
- Production Plan
per year (ton)
- Industrial Design - Number of Heat Sink
- Projects Section. Machining/Employee
- CNC Machine
Product Manufacture Metal Work Programming - Mechanical Parts - Goods Receipt/ per year
manufacturing Mechanical part Section - Heat sink Warehouse Area - Mechanical Parts
- Production order - Electronic Nonconforming
- Purchased Material
(raw material Assembly Section - Heat Sink
Nonconforming
- Lead Time
- Assembled - Orders released in time
Manufacture Electronic - Assembly products - Non-quality index
- Electronic
Component Assembly Documentation
Assembly Section
(Electronic Card) Section - programming Report

Product - Assembly - Assembled - Tests (Electronic - Orders released in time


Documentation products Assembly Section) - Non-quality index
Product Assembly
Electronic - programming Report - Sales Dep. - Efficiency Index
Assembly
Assembly - Tested products - Packaging
Section - Assembly (Electronic
Tests Documentation Assembly Section) - Non-quality index
- programming Report
Electronic - Packed and tested - Packed product - PPC/Shipping
Product product Section
Assembly - Orders released in time
Packaging Section
- Sales Dep.
PPC/Shipping - Contract - Inventory Accuracy
Product Storage Section - Packed Product - Packed Product Administration
Section
- Invoice - PPC/Shipping - Invoices cancelled 
Contract - Inventory check Section Invoices issued
Shipping Invoicing Administration - Invoicing Suggestion out - Collection Section - Control of overtime
Section Section - Fiscal Accounting invoicing request
Section
- Shipping order - Packed product - Contract - Quantity shipped/
- Invoice Administration employee/month
Product PPC/Shipping Section
Shipping Section - Sales Dep.
- Final customer

16
QUALITY MANAGEMENT SYSTEM MANUAL
WEG Equipamentos Elétricos S.A.
Sç. Sistema da Qualidade

Processes Responsibility Inputs MANUAL


Outputs Customers Indicators
UNCONTROLLED COPY
- Order WEG - Accomplished
Execute Start-up - Project. Service - Final Customer. - Average Service Time
- Customer Order
Customer Technical
Assistance - Contract
Support Administration - Proposals/sales
After-Sales Section coordinator
Spares Sale - Customer Order - Sales Order Section - Average Time to
- PPC/Shipping generate proposal
Section
- Number of calls
After-sales received/served
0800 Call - Incoming Call - Customer - Final Customer
technical support - Average call service
Service
time
- Average service time
- Average service time for
products repaired by
- Out-of-warranty field- supplier.
Technical returned products
Assistance - Average time to issue
After-Sales Section - Field-returned products - Repaired products - PPC/Shipping quotation.
Product Repair under warranty but with Section
- Average service time to
evidence of misuse issue quotation for
Customers
Support products repaired
by supplier.
- Final tests
- Collection Section - Invoices cancelled 
Contract - Invoice - Fiscal Accounting Invoices issued
Invoicing Administration - Invoicing suggestion - Inventory check Section - Control of overtime
Section out - Technical invoicing request
Assistance Section
- No. of Customers
Customer Marketing - Marketing Support surveyed.
Satisfaction Support Section - Survey Report - Survey outcome - Directorship - Customer’s answer time
Survey - No. of served customers
- Quant. of solved issues.

17
QUALITY MANAGEMENT SYSTEM MANUAL
WEG Equipamentos Elétricos S.A.
Sç. Sistema da Qualidade

MANUAL
1.1.6. PRODUCT REALIZATION PROCESS FLOWCHART – ELECTRIC PANEL
UNCONTROLLED COPY
Special keys Design Applicative Software
Sales Business Center Marketing PPC/Shipping Electric Design
and Process Design

CUSTOMER
SALES PROCESS
Market Sales Market
Prospectation TSQ-331, 332 e 333 Prospectation

Vender Implantar PS
TSQ-546, 547, 548, 549, 292,
606 e 88 Delivery time

Implanting the
Sales Order

Yes
Is Special
Key
?

No

No Is the
Product
form
Business?

Yes

PRODUCTION PLANNING AND


Production Planning
CONTROL PROCESS
TSQ-305

No
No Is there
Is Standar- Não
Is Special
DESIGN PROCESS dized Software
Keys? Applicative?
Product?
Electric and
Mechanical
Yes Design Planning
TSQ-995 Design Planning Design Planning
Yes
TSQ-581 TSQ-583

Electric and Mechanical


Design Making Design Making Design
TSQ-985 e TSQ-998 TSQ-314 TSQ-591

1 2 3 4
18
QUALITY MANAGEMENT SYSTEM MANUAL
WEG Equipamentos Elétricos S.A.
Sç. Sistema da Qualidade
Electric and
Mechanical
Processes
Software
Design
Tests Assembly Panel Shop MANUAL
CRM/Warehouse Supplies PPC/Shipping Mechanical Process
and Special keys
Mechanical Design
UNCONTROLLED COPY Desing and Process
1 3
PLANNING
PROCESS
Mechanical
Mechanical
PRODUCTION Developmen
Detail Project
PLANNING AND Project
TSQ-295
CONTROL TSQ-665
PROCESS
SEPARATE AND 2 3
DELIVERY
DESIGN
MATERIAL
PROCESS
PROCESS
Yes Create and Implant
Are the Mechanical and
Material Electric Operational
Available? Specification and
Itinerary
TBG-662
No
Receive the
Purchasing
Material
Material
TSQ-221, 288,
TSQ-809 e 6
7 Making Mechanical 515 e 292
4 Parts
TSQ-923, 973, 975, Production Control
Technical 976, 977, 978, 983, TSQ-307
Support 1004
Tests and Assembly the Separate and
Validation Product Delivery
Software TSQ-291 TSQ-800, 801 e Material ACQUISITION
Validation TSQ-617 806 TSQ-367 e 72 PROCESS
TSQ-593

No

Approved Making
? Correction MANUFACTURIN
G PROCESS

Yes

Is there
Customer No
Inspection
?

VALIDATION
PROCESS 5
Yes 6

19
QUALITY MANAGEMENT SYSTEM MANUAL
WEG Equipamentos Elétricos S.A.
Sç. Sistema da Qualidade

Quality
Contract
Management
Tests Assembly MANUALMarketing
PPC/Shipping Supplies Mechanical Design
UNCONTROLLED COPY
5 VALIDATION
PROCESS
Customer Inspection

No
Making
Approved?
Correction

6 7
Yes

Close Panel

Closure
Inspection

No
Making Visual
Approved?
Inspection No
Yes

Is it
Yes
Necessary
No test?
Approved? 7

Yes Correct

Invoice
TSQ-532
Pack After-sales
TOP-112 Customer
Training
Ship TSQ-315
TSQ-290, 343 e
152
SHIPPING PROCESS
8

20
QUALITY MANAGEMENT SYSTEM MANUAL
WEG Equipamentos Elétricos S.A.
Sç. Sistema da Qualidade
Contract
Management
Tests Marketing
MANUAL
PPC/Shipping
Mechanical Design Service Applicative Software

8
UNCONTROLLED COPY
VALIDATION
PROCESSO DE ATENDIMENTO PROCESS
AO CLIENTE
4
Start-up Yes
Included
?
Software Validation at
No Customer
TSQ-612

Start-up
No Request TSQ-486
by Yes
TSQ-616
Customer
?

Invoice
TSQ-531 e 532

After-Sale
TSQ-339, 382, 459,
486, 494, 520, 533,
551, 560, 487

CUSTOMER

21
QUALITY MANAGEMENT SYSTEM MANUAL
WEG Equipamentos Elétricos S.A.
Sç. Sistema da Qualidade
1.1.7. DETAILED PRODUCT MANUFACTURING PROCESS FLOWCHART – ELECTRIC PANEL
MANUAL
Process Responsibility UNCONTROLLED
Inputs COPY
Outputs Customer Indicators
- Electrical
- Proposal for
Sales (Business Business Center - Proposal for customer. Switchboard Sales - Financial Invoicing
customer.
Center) Depart. - WEG Order. Section.
- WEG Order.
- Costumer.
- Inquiry by customer - Proposal for - Center Business
- Inquiry by Business customer. Depart.
Electrical Center - Proposal for - Customer.
- Number of Orders
Sales Switchboard - Customer purchase Business Center - Contract and
Sales Entered
Sales Section order - WEG Order Invoicing
- Business Center Order - Planned WEG Management
confirmation. Order Section.
- Electrical and
Contract and
- WEG Order Mechanical
Administrate Invoicing - WEG Order. - Order implanted x
complemented on Projects Depart.
Contract Management - Order completion. amendments.
System. - PPC/Shipping
Section
Section.
Contract and
-WEG Order
Implant WEG Invoicing - PPC/Shipping - Number of orders
- WEG Order. implanted on
Order Management Section.. implanted
System
Production Section
Planning and - Electrical
Control - Planned Steps Switchboard
Production PPC/Shipping - WEG Order and PEP Assembly Section - Planning Time.
- Production Order
Planning Section. Number - Electrical and
Mechanical
Projects Depart.
- PPC/Shipping
Section.
- Mechanical Design - Number of projects
Electrical Design
Design Design Planning - WEG Order - Schedule. Section. according schedule.
Section
- Electrical
Switchboard
Assembly

22
QUALITY MANAGEMENT SYSTEM MANUAL
WEG Equipamentos Elétricos S.A.
Sç. Sistema da Qualidade
Process Responsibility Inputs Outputs Customer Indicators
Applicative MANUAL - PPC/Shipping
Design Planning Software - WEG Order UNCONTROLLED
- Schedule.COPY Section. -
Section - Test Section
- PPC/Shipping
- Material List Section..
Electrical Design - WEG Order. - Mechanical Lay - Mechanical Design - Number of design errors
Execute Design out Section. at Test
Section
- Wiring Table - Electrical - Number of
- Assembly folder. Switchboard columns/designer.
Assembly Section
Applicative
Software - Purchase Order. - Applicative - Test Section. - Team utilization index =
Design Execute Design Software used/available hours
Section
- Percentage of Order
according to schedule.

- Electrical - Number of order rework


Mechanical Mechanical - Material List. - Mechanical List Switchboard (claims)/month per
- Mechanical
Development Design Section - Mechanical Lay out Design. Assembly Depart. errors of projects at the
- Supply Section. electric assembly

- Annual Average Scrap


per PME
- Supply Section. - Rejection index at
- Qualified materials receipt
Development of - Work Group Meeting - Process Section
Suppliers Supply Section - Analysis of Suppliers suppliers. - Electrical and - Number of overdue
Performance. - Qualified Mechanical nonconforming
Materials. purchased material
Projects Depart.
reports
- Material Control
Supply and Electrical
- Sales Forecast. Switchboard
- Safety stock Warehouse
- Strategic Purchase - Purchase Order. Section - Inventory turns
Purchase Material Supply Section - Rejection index
- Material Reserve PPC/Shipping - Payment deadline
- Purchase Requisition Section..
- Electrical
Switchboard Sales
Section

23
QUALITY MANAGEMENT SYSTEM MANUAL
WEG Equipamentos Elétricos S.A.
Sç. Sistema da Qualidade

MANUAL
UNCONTROLLED COPY
Process Responsibility Input Output Customer Indicators
Material Control
Material Receive, and Electrical - Invoices - Released material Electrical - Inspection time
Separation and Receive Material Switchboard - Material - Inspected material Switchboard - Manufacturing rejection
Delivery Material Warehouse - Inspection report Assembly Depart index
Section
- Electrical
- Purchased Material
- Stored Material. Switchboard
- Manufactured Material.
Material Control - Production Order. - Material Separated Assembly Depart.
Material Receive, Separate and and Electrical - Production for production - Supply Section - Inventory Accuracy.
Separation and Switchboard Order.. - Electrical - Production Order
Deliver Material Programming.
Delivery Material Warehouse - Transfer List (BPE) - Delivery material Switchboard
Section according to Sales Section
- Material requisition.
- WEG Order requisition. - PPC/Shipping
Section.
- Drawings - PPC
Execute - Technical List - Production Map - Stamping Section
Mechanical
Planning Mechanical Process Section - Request for - Operating - Mechanical - Delivery time
Production Map Change/Modification of Specification Assembly Section
Product (claim) - Costs
- Electrical
Switchboard
- Plate quantity
Assembly Depart. (ton)/employee/month
- Production Order. - Industrial Design
Mechanical Parts - Enclosure per product
- Production Map Section.
Steel Welding - Drawing - Enclosure - Mechanical line/employee
and Enclosure Depart. - Scrap index//employee
Manufacture - Purchased Material Design Section - Defect per Column
Product (raw material) - Material Control
Manufacture and Electrical (enclosure)
Switchboard - Delivery time
Warehouse Section.
Electrical - Production Order - Nonconforming per
Switchboard - Wiring Table. - Assembled panel. - Test Section column Index
Product Assembly Assembly - Electrical Project. - Inspected panel. - Columns produced by
Section - Lay-out Employees/month

24
QUALITY MANAGEMENT SYSTEM MANUAL
WEG Equipamentos Elétricos S.A.
Sç. Sistema da Qualidade

MANUAL
UNCONTROLLED COPY

Process Responsibility Input Output Customer Indicators


- PPC/Shipping
- Test product. Section..
Validation Test Test Section - Released product - Project - Contract and - Invoicing per Employees
- Relevant documents documentation. Invoicing
Management
Section
Contract and - PPC/Shipping
Invoicing - Invoice. Section.. - Cancellation of invoices x
Invoice Management - Invoicing Suggestion - Duplicate. - Collection Section invoices issued.
Section - Removal of stock. - Accounting - Default index.
Section
Shipping - Contract and
- PPC/Shipping Invoicing
Shipping - Shipping Order. - Packed product Management - Quantity of product
Section.. - Invoice Section shipped/employee.
. - Sales Section
- Final customer
After sales - WEG Order.
start-up - Project. - Product installed. - Final customer. - Average service time.
- Customer request.
- Contract and
Customer Technical Invoicing
Service Assistance Management - Quantity of Proposals/
After sales Section - Sales Order. - Sales Order. Section. number of salesmen.
Sales of Parts - PCP/Shipping - Average time to generate
proposals.
Section..
-.

25
QUALITY MANAGEMENT SYSTEM MANUAL
WEG Equipamentos Elétricos S.A.
Sç. Sistema da Qualidade
Process Responsibility Input Output Customer Indicators
Technical MANUAL - Number of calls received
After sales
Call center Assistance UNCONTROLLED
- Support request. COPY
- Technical Support
for Customer. - Customer. and answered.
Section - Average service time
- Average service time.
- Average service time for
products repaired by
Technical - Field returned product - PCP/Shipping supplier.
After sales Assistance out-of-warranty - Repaired Product - Average service time for
Product repair - Field-returned product Section. quotation
Section under warranty . - Average service time for
quotation of goods
repaired by the supplier.
Customer - Final Test.
Service - Accounting
Contract and Section. - Cancellation of Invoices x
Invoice Invoicing - Request to issue - Invoice. - Collection Section. Invoices issued.
Management invoice. - Removal of stock - Technical - Default index.
Section Assistance
- Number of Customers
Surveyed.
Survey of - Response time of
Customer Marketing - Quality Committee. Customer
Satisfaction Support Section - Survey Report - Survey Results. - Directorship - Number of Customers
served
- Number of problems
solved.

26
QUALITY MANAGEMENT SYSTEM MANUAL
WEG Equipamentos Elétricos S.A.
Sç. Sistema da Qualidade

MANUAL
1.1.8. PRODUCT MANUFACTURING PROCESS FLOWCHART – CONTROL
UNCONTROLLED COPY

Comission Product
Sales Product Engineering Work Group
Development

CUSTOMER
CUSTOMER NEEDS RESEARCH
Benchmarking
PROCESS

Technologic Research
TSQ-629

Schedule Definition and Basic


PRE-PROJECT APPROVAL
Specifications
(DEVELOPMENT STARTING)
TBG-507

Critical
Analysis
Approved

Schedule or Basic Specifications Review Yes


Aprov.?
Review

No
Close Project and Save Datas

3 Product
Development
TSQ-452
TSQ-474

DEVELOPMENT PRODUCT

27
QUALITY MANAGEMENT SYSTEM MANUAL
WEG Equipamentos Elétricos S.A.
Sç. Sistema da Qualidade

Marketing Supplies Sales Product Engineering


MANUAL
Industrial
Laboratory
UNCONTROLLED COPY
Engineering
1
SALES PROCESS
DEVELOPMENT PROCESS

Sales Forecast Prototype Virtual


TSQ-544 Simulation

Acquire Critical
Material Making the ptototypes
TSQ-6
Product Developed Test
TSQ-710

PURCHASE PROCESS

Critical Analysis of Product (FMEA)

Analyse Manufacturability

No
Aprov.?

Yes

Assembly Instruction, Pachage


Label and Package Elaborate
ASSEMBLY INSTRUCTION, PACKAGE LABEL AND
PACKAGE ELABORATE PROCESS
6

28
QUALITY MANAGEMENT SYSTEM MANUAL
WEG Equipamentos Elétricos S.A.
Sç. Sistema da Qualidade

MANUAL
UNCONTROLLED COPY
Marketing/Sales Industrial Engineering Laboratory Process Supplies

2
NEW PRODUCT APPROVAL PROCESS

Developing of
New Process
TSQ-635

New Process Select Suppliers


Implementation TSQ-809
TSQ-0635 Acquire Material
TSQ-6 TSQ-6

Specification of
Tools and Machines
for Assembly and
Tests
TSQ- 637(Controls)
TSQ-636 (Capac.)

Modify
the Product Approval of
Design Machinery and
Launch TSQ-474 Equipments for
Proposal New Process
TSQ-638

Tools Approval
TSQ-453

MARKETING Production
PROCESS Process
Approval

Register New Product


(TSQ-65)
6

Elaborate
Price List Verify Production and Release
TSQ-639 eTSQ-764

LAUNCH Certify the Product

29
QUALITY MANAGEMENT SYSTEM MANUAL
WEG Equipamentos Elétricos S.A.
Sç. Sistema da Qualidade

MANUAL
Sales Process UNCONTROLLED
Product Engineering COPY PPC/Shipping
Work Group Supplies CRM/Warehouse

CLIENTE
Sales
TSQ-137, 543, 155, SALES PROCESS
545, 348, 606 e 88 Issue ZZ
Note

No
Is there
Specifica- Evaluate Feasability
tion?
Is Standard
Product ?
No

Is Altera-
Inform tion
Yes Sales Feasable?

MANUFACTURING
Yes CONTROL AND
PLANNING PROCESS
Implant Product into
Reply ZZ Note
SAP
TBG-662 RECEPTION,
Is there SEPARATION AND
No Plan Manufacture
Product in DELIVERY OF
TSQ-306 ACQUISITION
Stock? MATERIALS
PROCESS
PROCESS

No
Yes Receive
Is there
Acquire Material Materials
Material in
TSQ-6 TSQ-221, 288, 515 e
Stock?
72

Yes
Separate and Deliver
Materials
TSQ-367 e 72

1 2

30
QUALITY MANAGEMENT SYSTEM MANUAL
WEG Equipamentos Elétricos S.A.
Sç. Sistema da Qualidade

MANUAL
UNCONTROLLED COPY
Contract
PPC/Shipping Process Stamping/Injection Component Assembly Technical Assistance Quality
Management

Make Injected and


Manufacture Control Stamped Components
TSQ-307
Make Components
TSQ-1039 e 1078
Product Auditing
Technical Support TSQ-234
Process Auditing
2
Assembly the Product TSQ-28
TSQ-1039 Technical Support

PRODUCTION
PLANNING AND
CONTROL PROCESS Technical Support Tests

COMPONENT AND
Yes
PRODUCT
MANUFACTURE Approved?

PROCESS
1 No
SHIPPING PROCESS

Rework
Product Storage Product Pack Product TSQ-
Invoincing TSQ-290 74
TSQ-492
Ship Product
TSQ-290 e 343, 152

CUSTOMER SUPPORT
PROCESS

After Sales
TSQ-339, 382, 459,
486,494,520,533,
551,560,487

CUSTOMER 31
QUALITY MANAGEMENT SYSTEM MANUAL
WEG Equipamentos Elétricos S.A.
Sç. Sistema da Qualidade
1.1.9. DETAILED PRODUCT MANUFACTURING PROCESS FLOWCHART - CONTROLS
MANUAL
Process Responsibility
UNCONTROLLED COPY
Inputs Outputs Customers Indicators
- Customer
Sales Process consultancy - Sales Orders - PPC - Customer
- Shipping attendance rate
- Customer request
Service to - Commercial Doubts - Commercial - Customer - Commercial
Sales Customers and Sales - Technical Doubts Information - Representative complain
representatives - Technical information
- Products - Final Customer
Issue WEG order Specifications - WEG request - PCP - Commercial
- Commercial - WEG amended request complain - Banweg
Conditions - Invoicing

- Development
calendar; - Project of product:
Components - Industrial
- Product analyses; - Draws;
Develop Products engineering. - Punctuality.
Engineering - Basic specification. - Specifications; - Sales
- Sale request - Technical data.
- ZZ notice
- Components
Development Engineering; - Satisfaction
Research and - Industrial research;
- QF type of QM - Experiments report
Development and notice Engineering;
Tests - Customers -On-time QM notice
Support; rate.
- Quality
Research to - Development - Products
calendar; - Check-list Engineering; - Satisfaction research
approve new Laboratory - On-time QM notice
- QF type of QM - Tests reports. - Industrial rate
products notice Engineering

- Requests of new
products by - Sales
Approval of new Certificate products Marketing dep. - Products certificate; - Marketing of - Punctuality
products
- New products made - Laboratory certification products
- Brand Label

32
QUALITY MANAGEMENT SYSTEM MANUAL
WEG Equipamentos Elétricos S.A.
Sç. Sistema da Qualidade

MANUAL
UNCONTROLLED COPY
Processes Responsibility Inputs Outputs Customers Indicators

- Costs; - Specification of
Develop new - Engineering;
- Product project Process; - Assembly A;
Processes - Quotation/ Sales - Improvement of
Forecast products - Assembly B.

Industrial
- Quotation %
Engineering
- Injection
Coordinate - Metal
establishment of - Process Specification - Installed process Workshop
new products - Assembly A;
- Assembly B.

Approval of - Injection
- Machine
New Products Try-out of Industrial specifications - Approval of - Metal
equipment and Workshop -
machines Engineering - Process Parameters Equipment - Assembly A;
- Product Project
- Assembly B.
- PPC
- Failures on products; - Project of improved - Injection
Improvement and process - Metal - Inside failure
- Product project;
changes in - Optimized times and Workshop - Outside failure
- Times;
processes - Maintenance data. methods - Assembly A;
- Operation standards - Assembly B..
Processes - Quality
- Injection
- Data: Rejection at - Metal
Adjustment of - Rejection at final
process deviation Final Test - Optimized Process Workshop test.
- Process audit - Assembly A;
- Assembly B.

- Dept. of
Manufacturing Production - Sales forecast and - Manufacturing Capacitors
Planning and PPC planning
planning Sales quoted - Components - Warehouse Level
Control - Operation note
- Supplies
- Sales

33
QUALITY MANAGEMENT SYSTEM MANUAL
WEG Equipamentos Elétricos S.A.
Sç. Sistema da Qualidade

MANUAL
UNCONTROLLED COPY
Process Responsibility Inputs Outputs Customers Indicators
- Purchasing - Rejection Rate in
Develop, Evaluate - Processes; Reception of
- Evaluate Performance - Qualified Suppliers
and Reevaluate DQF of Suppliers - Qualified Materials - Industrial Materials
Suppliers. Engineering; - Number of late
- Engineering. RNCMAs.
Acquisition - Sales forecast;
- Invoice of materials;
- Security Stock; - Purchasing. - Stock turnover;
Acquire Materials Purchasing - Reserve of Materials; - Purchasing Order - Warehouse - Rejection Rate.
Department - Strategic purchasing; - Sales. - Payment terms.
- Materials - PPC/Shipping
Requirement
Quality - QC notice sent to - Failure percentage
Validate new Process Development of - (no. failure/no.
Validation Products Engineering - According to TSQ-639 Components prod. installed
Capacitors Department. x100)
- Warehouse - Rejection caused
- Assembly A; by failure of
Receipt, - Assembly B; supplies (raw-
Separation and - Control Plan - Material
Materials Receipt Warehouse - According to - Production of material or sub-
Delivery of - Supplier Invoice specification Capacitors; contracted),
materials - Metal detected in
Workshop; production.
- Injection. - Accuracy of stocks
- Warehouse - On-Time rate of
Products/ Product metal - Assembly A; orders per work
Components workshops Metal Workshop - Production order - Inspected components - Assembly B; center;
Manufacturing components - Capacitors; - Rejection rate;
- Outsourced - Warehouse control.

34
QUALITY MANAGEMENT SYSTEM MANUAL
WEG Equipamentos Elétricos S.A.
Sç. Sistema da Qualidade
- On-Time orders
MANUAL - Warehouse
rate
center;
per work
Manufacture UNCONTROLLED COPY - Assembly A; - Rejection rate –
injected Injection - Production order - Inspected Components - Assembly B; thermosets
components - WAU; - Rejection rate –
- Outsourced thermoplastics.
- Warehouse
adjustment control

Process Responsibility Inputs Outputs Customers Indicators


Assembly, Test and - Assembled and tested
- Rate of order On-
Pack products - Production order. products;
- Shipping. Time;
Transform, test - Programming report - Assembled and tested
- Failure rates per line.
and pack product Assembly accessories.
Components - Rate of orders on-
Manufacture Time;
- Production order - Inspected products; - PPC.
Components - Failure rates per
line.
Products/ - Tests specifications.
Components Test System - Tests calendar - QC note sent to
Development of -
- Inside failure
- Outside failure
Manufacturing Planning according to TBG-
660; Components

- According to TSQ- - QI
notice sent to - Number of
Process Audit 0028 and TBG-0151 section that causes - Injection nonconformities per
failure - Metal section
Quality
Workshop
- Assembly A;
- Assembly B
- According to TBG- - Process capability - Capacitors
Ppk, R&R and CEP 830 - SAP -
- Development of
Components

35
QUALITY MANAGEMENT SYSTEM MANUAL
WEG Equipamentos Elétricos S.A.
Sç. Sistema da Qualidade
Products release - Registered - Invoice - PPC

Invoicing WEG Invoicing


information
- Warehouse data MANUAL
- Order released
- Warehouse report
- Sales
- Shipping - Orders released on
time
- Price; UNCONTROLLED COPY
Export - Invoice - Shipping WEX
- Deadline
Separating and - Correct number and
type of separated and - Final Customer
packing products Shipping - Orders of transfer packed products - Ship on the same
- Packing list day documents
Components - Sales issued until 15:00h
Shipping Send Products - Warehoused products - Banweg.
- Final Customer
Separating and - Correct number and
Production - Amount of products - Commercial
packing final type of separated and -
Capacitors - Invoice Complaints
products packed products

Responsibility Inputs Outputs Customers Indicators


Process
- Final Customer
Production of - Shipment order - Products in stock
- WMO;
Shipping Ship Product - Stock accuracy
Capacitors - Material request - Removal from stock
- Shipping Plant
II.
- Injection; - On-time delivered
- Metal
Tool - Tool monitoring - Tool maintenance Workshop; rate of tools
Maintenance Tool maintenance system; - Tool repair efficiency
maintenance - White card service - Assembly B; - Delivery time for
- Process;
- Engineering. tools sent for repair

- Invoice - Reviewed products to - Shipping - Return of Products


Review/Stock stock
Costumer
Service
- Repair and return of -- Final
Repair and Return Customers
Support - Repair Invoice Representatives - Answer Lead-Time
of Products components/products
- Banweg

36
QUALITY MANAGEMENT SYSTEM MANUAL
WEG Equipamentos Elétricos S.A.
Sç. Sistema da Qualidade
1.2.PRODUCT MANUFACTURING
MANUAL
WID UNCONTROLLED COPY
AUTOMAÇÃO

Electronic Development
Electric and Mechanical

Contract and Invoicing


Electric Switchboards

Manufacture (Itajaí)
Electric Panels/MCC
ISO

International Sales
Sales and Products

Switchboard Sales
9001:2008 PROCEDURES

Business Center

Development of
Serial Products
REQUIRE-

Steel Welding
PPC/Shipping
Product Sales

Management
MENTS

Components
Capacitors
BANWEG

Services

Projects
Quality
Supply
Sales
Contract Review - Identification of
Legal Requirements of International TSQ-88 
Market
Order Processing - International TSQ-606 
Market
WEG On-line Order TSQ-155  
Sales Forecast TSQ-544  
Proposal Preparation for Standard
Product Sale
TSQ-131   
Proposal Modification for Standard
Product Sale
TSQ-543   
Contract review for Standard
product sale TSQ-545  
1.2.
Customer- Contract modification for Standard TSQ-348   
related product sale
Proposal preparation for
processes
electromechanical product sale
TSQ-546  
Proposal modification for
electromechanical product sale
TSQ-547  
Contract review for
electromechanical product sale TSQ-548 
Contract modification for TSQ-549 
electromechanical product sale
Proposal preparation – Energy
Business Center Dept. and TSQ-332 
Industrial Business Center Dept.
Coordination of supply – Energy
Business Center Dept. and Industrial TSQ-331 
Business Center Dept.

37
QUALITY MANAGEMENT SYSTEM MANUAL
WEG Equipamentos Elétricos S.A.
Sç. Sistema da Qualidade

WID MANUALAUTOMAÇÃO
UNCONTROLLED COPY

Electronic Development
Electric and Mechanical

Contract and Invoicing


Electric Switchboards

Manufacture (Itajaí)
ISO

Electric Panels/MCC

International Sales
Sales and Products

Switchboard Sales
9001:2008
PROCEDURE

Business Center

Development of
REQUIRE-

Serial Products

Steel Welding
PPC/Shipping
Product Sales
MENTS

Management
Components
Capacitors
BANWEG

Services

Projects
Quality
Supply
Sales
Contract Modification – Energy Business
Center Dept. and Industrial Business TSQ-333 
Center Dept.
Sales of Spare Parts TSQ-53 
Contract Modification - Sales of Spare
Parts TSQ-52 
1.2.
Customer- Return of Sold Products TSQ-759 
Control of Advance payments from
related
Customers
TSQ-620 
processes
Provision o f Special Capacitor TSQ-81  
Invoicing of Serial Product TSQ-492 
Service Invoicing TSQ-531 
Invoicing of Electromechanical Product TSQ-532 
Supply Contracts TSQ-1045 
Technology Research TSQ-629 
Hardware Project TSQ-630 
Electrical Design Planning TSQ-581 
Electric Design Execution TSQ-314 
Design Planning – Applicative Software TSQ-583 
Design Execution – Applicative Software TSQ-591 
Mechanical Detailing TSQ-295 
Failure Analysis of Product in Field TSQ-533 
1.3. New Process Development TSQ-248 
Design and Development Tests and Product
Verification TSQ-710 
Development
Pilot Lot Verification TSQ-764 
Product Development TSQ-452 
Modification Project and Product TSQ-474 
Development of New Product - Capacitor TSQ-808 
Develop New Mechanical Projects - TSQ-985 
Special Keys
Mechanical Project Planning TSQ-995 
Develop New Electrical Projects - Special
Keys TSQ-998 

38
QUALITY MANAGEMENT SYSTEM MANUAL
WEG Equipamentos Elétricos S.A.
Sç. Sistema da Qualidade

WID AUTOMAÇÃO
MANUAL
UNCONTROLLED COPY

Manufacture (Itajaí)
Electric Switchboard
Electric Panels/MCC

Mechanical Projects
International Sales
Sales and Products

Switchboard Sales
ISO

Business Center

Development of
Serial Products
9001:2008 PROCEDURE

Steel Welding
PPC/Shipping
Product Sales

Development

Management
Contract and
REQUIRE-

Components
Electric and
Capacitors
MENTS

Electronic

Invoicing
BANWEG

Services
Quality
Supply
Sales
Validation of Products at Factory -
Special Keys
TSQ-1002 
Development of Special Keys TSQ-1022 
Create Material TSQ-1030 
Implant Terminal Blocks TSQ-999 
Selection/evaluation of service
providers of calibration of inspection, TSQ-327
measurement and testing equipment
Selection of Suppliers TSQ-809 
Accreditation and training of
authorized technical assistant
TSQ-518 
Importation of materials TSQ-85 
Evaluation of Suppliers’ performance TSQ-516 
Evaluation of Suppliers’ performance TSQ-893
1.3. Selection of Suppliers TSQ-890
Design and Purchase, Receipt and Storage of
Development Consumption materials and Services
TSQ-892 
Purchasing of Material TSQ-6 
Purchased material inspection TSQ-221  
Release of materials and purchased
components for urgent production TSQ-515  
purposes
Outsourcing of Panel Assembly TSQ-755 
Material Delivery TSQ-367 
Evaluation and Revaluation of
Service Suppliers
TSQ-884 
Development of Service Providers TSQ-885 
Contracting of Services related to
PWS
TSQ-897 
Forward Materials for
Subcontracting
TSQ-976 

39
QUALITY MANAGEMENT SYSTEM MANUAL
WEG Equipamentos Elétricos S.A.
Sç. Sistema da Qualidade

MANUAL
UNCONTROLLED COPY
W ID AUTOMAÇÃO

Electronic Development
Electric and Mechanical

Contract and Invoicing


Electric Switchboards

Manufacture (Itajaí)
Electric Panels/MCC
ISO

International Sales
Sales and Products

Switchboard Sales
9001:2008 PROCEDURE

Business Center

Development of
Serial Products
REQUIRE-

Steel Welding
PPC/Shipping
Product Sales

Management
MENTS

Components
Capacitors
BANWEG

Services

Projects
Quality
Supply
Sales
Order programming for
electromechanical product
TSQ-305 
Production planning and control of
electronic products
TSQ-306 
Product manufacturing follow-up
and control
TSQ-307 
Preparation of Production Master
Plan
TSQ-274 
Process changes - Drives TSQ-238 
Development of New Process -
Drives
TSQ-248 
Development of the New Processes
- Capacitors
TSQ-974 
7.5.
Development of New Processes TSQ-635 
Technical List and Map of Final and
Production
Raw Material
TSQ-65 
and Service
Specification of Machines for
Provision Assembly or Tests
TSQ-636 
Specification of Tools and Devices TSQ-637  
Approval of Machines and
Equipment
TSQ-638  
Release of Production of new
Products
TSQ-639 
Approval of Tools TSQ-453  
Approval of Overload Relay
Manufacturing Parameter
TSQ-540 
Development of New Process in
Panel Assembly
TSQ-933  
Process Change in Panel Assembly TSQ-941   
Traceability of Tests and
Measurements
TSQ-873 

40
QUALITY MANAGEMENT SYSTEM MANUAL
WEG Equipamentos Elétricos S.A.
Sç. Sistema da Qualidade

MANUAL
UNCONTROLLED COPY
WID AUTOMAÇÃO

Electronic Development
Electric and Mechanical

Contract and Invoicing


Electric Switchboards

Manufacture (Itajaí)
Electric Panels/MCC
ISO

International Sales
Sales and Products

Switchboard Sales
9001:2008 PROCEDURE

Business Center

Development of
Serial Products
REQUIRE-

Steel Welding
PPC/Shipping
Product Sales

Management
MENTS

Components
Capacitors
BANWEG

Services

Projects
Quality
Supply
Sales
Warranty Product Repair TSQ-560 
Call Center TSQ-494 
Out-of-warranty Product Repair TSQ-551 
Service Request TSQ-382 
Service execution TSQ-486 
Return and Review of Product TSQ-339 
Manufacture of Capacitor TGP-56 
Electric Board and Product Assembly TSQ-795 
Electric Board Assembly - SMD TSQ-793 
Assembly, Test and Packaging of
Products/Electronic Subsets
TSQ-797 
Electronic Product Test TSQ-559 
MCC Assembly TSQ-800  
1.5. Cubicle and Load-Center Assembly TSQ-806  
Production Panel Closure TSQ-872  
and Service Switchboard Assembly TSQ-801 
Provision Inspection and Test of
Electromechanical Products
TSQ-291   
Permission Analysis of Production
with deviation
TSQ-361     
Outsourcing Panel Assembly TSQ-755   
Machine Capacity Evaluation (Pp/Ppk) TSQ-537  
Product Shipment TSQ-343 
Assembly of Terminal Blocks TSQ-923 
Changes and complements of
Mechanical Parts in the Panel shop
TSQ-973 
Enclosure and Material Shipping –
Panel shop
TSQ-975 
Receipt of Materials from
Subcontracting
TSQ-977 

41
QUALITY MANAGEMENT SYSTEM MANUAL
WEG Equipamentos Elétricos S.A.
Sç. Sistema da Qualidade

MANUAL
UNCONTROLLED COPY
WID AUTOMAÇÃO

Electronic Development
Electric and Mechanical

Contract and Invoicing


Electric Switchboards
Electric Panels/MCC

Manufacture(Itajaí)
ISO

International Sales
Sales and Products

Switchboard Sales
9001:2008 PROCEDURE

Business Center

Development of
Serial Products
REQUIRE-

Steel Welding
PPC/Shipping
Product Sales

Management
MENTS

Components
Capacitors
BANWEG

Services

Projects
Quality
Supply
Sales
Machining of Aluminum Heat Sink TSQ-978 
Select Material for Enclosure TSQ-983 
Painting and Assembling of
Mechanical Parts at Panel shop
TSQ-1004 
Assemble components TSQ-1039 
1.5. Preparation of Painting Inspection
Production Report TSQ-1014 
and Service Assemble Special Keys - Steel and
Provision Thermoplastic TSQ-1009 
Return of Material leftover from
Panel Assembly
TSQ-824   
Packing TSQ-1060   
Registration on Diary of Notes in
Assembly and Testing of Panels
TSQ-1067   

42
QUALITY MANAGEMENT SYSTEM MANUAL
WEG Equipamentos Elétricos S.A.
Sç. Sistema da Qualidade

W ID
MANUAL
AUTOMAÇÃO

UNCONTROLLED COPY

Components Development
Electronic Development
Electric and Mechanical

Contract and Invoicing


Manufacture (Itajai)
Electric Switchboard
ISO

International Sales
Electric Panel/MCC
Sales and Products

Switchboard Sales
9001:2008 PROCEDURE

Business Center

Serial Products
REQUIRE-

Products Sales

Steel Welding
PPC/Shipping

Management
MENTS

Capacitors
BANWEG

Projects
Service
Quality
Supply
Sales
Forward Parts of Intermediate
Stock
TSQ-984 
Manufacture of Mechanical Parts
1.5.
Stamping of the Panel shop
TSQ-986 
Production
and Service
Provision Inspection and Test - Special Keys TSQ-994  

Inject Thermoplastic and Termofix. TSQ-1078 


1.5.2.
Qualification of Special Processes
Validation of
and Operator
TSQ-113     
Processes
1.5.3. Material and Product Identification TSQ-288      
Identification
and Traceability of Tests and
Traceability Measurements
TSQ-873 
1.5.4.
Control of product supplied to
Customer
Customer
TSQ-292 
Property

43