CONFLICT MANAGEMENT

COM 3326
TOPIC 1
INTRODUCTION
PREPARED BY
NUR HIDAYAH SAFARUDIN
hidayahsafarudin@segi.edu.my

PREPARED BY NUR HIDAYAH SAFARUDIN 1

 CONTENTS
A. The Nature Of Conflict

PREPARED BY NUR HIDAYAH SAFARUDIN 2

A. THE NATURE OF
CONFLICT
INTRODUCTION
• Many people associate conflict
with violence, destruction and
war.
• Conflict is seen overwhelmingly
as a negative phenomenon.
• This perception emerges
because we have not been very
successful at managing or
transforming our conflicts.

PREPARED BY NUR HIDAYAH SAFARUDIN 3

 A. THE NATURE OF
CONFLICT
DEFINITION
• Conflict is a friction or
opposition resulting from
actual or perceived
differences or
incompatibilities..

PREPARED BY NUR HIDAYAH SAFARUDIN 4

 A. THE NATURE OF
CONFLICT
THE CONFLICT
CYCLE
• The conflict cycle
shows how negative
beliefs about conflict
develop.

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 A. THE NATURE OF
CONFLICT
THE CONFLICT CYCLE
• Yet, conflict is as natural a
phenomenon as
breathing. It is not
inherently bad.
• In fact, without conflict,
there would be no
opportunity for change,
nor growth.

PREPARED BY NUR HIDAYAH SAFARUDIN 6

 A. THE NATURE OF
CONFLICT
THE CONFLICT CYCLE
• Using the conflict cycle again, if
you were to see positive effects
resulting from your response to
conflict, your beliefs and
attitudes toward it would likely
be quite positive.
• We can respond constructively,
transforming our expectations
and attitudes about conflict.
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 A. THE NATURE OF
CONFLICT

THE CONFLICT CYCLE

• Using the conflict cycle again, if you were to see positive
effects resulting from your response to conflict, your
beliefs and attitudes toward it would likely be quite
positive.
• We can respond constructively, transforming our
expectations and attitudes about conflict.
PREPARED BY NUR HIDAYAH SAFARUDIN 8
 A. THE NATURE OF
CONFLICT
SOURCE OF CONFLICT
• As the diagram
indicates, there are
many different sources
of conflict.
• Often, more than one
element is present in a
single dispute.

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 A. THE NATURE OF
CONFLICT
4 TYPES OF CONFLICT
1. INTRAPERSONAL CONFLICT
• It occurs within an individual.
• The experience takes place in the person’s mind.
• Hence, it is a type of conflict that is psychological
involving the individual’s thoughts, values, principles and
emotions.
• For example deciding whether or not to spend your
money for needs or wants to ones that can affect major
decisions such as choosing a career path.
PREPARED BY NUR HIDAYAH SAFARUDIN 10
 A. THE NATURE OF
CONFLICT
4 TYPES OF CONFLICT
2. INTERPERSONAL CONFLICT
• It refers to a conflict between two individuals.
• This occurs typically due to how people are different
from one another.
• We have varied personalities which usually results to
incompatible choices and opinions.
• It is a natural occurrence which can eventually help in
personal growth or developing your relationships with
others.
PREPARED BY NUR HIDAYAH SAFARUDIN 11
 A. THE NATURE OF
CONFLICT
4 TYPES OF CONFLICT
3. INTRAGROUP CONFLICT
• It is a type of conflict that happens among individuals
within a team.
• The incompatibilities and misunderstandings among
these individuals lead to an intragroup conflict.
• It is arises from interpersonal disagreements (e.g. team
members have different personalities which may lead to
tension) or differences in views and ideas.
PREPARED BY NUR HIDAYAH SAFARUDIN 12
 A. THE NATURE OF
CONFLICT
4 TYPES OF CONFLICT
4. INTERGROUP CONFLICT
• It takes place when a misunderstanding arises among
different teams within an organization.
• For instance, the sales department of an organization
can come in conflict with the customer support
department.
• This is due to the varied sets of goals and interests of
these different groups. In addition, competition also
contributes for intergroup conflict to arise.
PREPARED BY NUR HIDAYAH SAFARUDIN 13
EXERCISE
TUTORIAL 1
1. Define conflict.
2. List down 4 types of conflict.
3. Think about an
interpersonal conflict
between yourself and
someone else. What were
some of the sources of that
conflict? How was it
resolved?
PREPARED BY NUR HIDAYAH SAFARUDIN 14