Practice Paper Disclaimer: The following should be used as a guide only, it is not an indication of

the format/layout and topics of the final examination.

MGMT2064 – ORGANISATIONAL BEHAVIOUR & HUMAN RESOURCE MANAGEMENT

PRACTICE PAPER 2015

Duration: 2 hours

INSTRUCTIONS:

This practice paper has 2 pages and 5 practice questions

Answer question 1 from Section A and any two (2) practice questions from Section B

SECTION A

1. Write short notes (approximately 12 lines) on any Five (5) of the following:

a. Perceptual Defence
b. Coercive Leadership
c. Intrinsic Motivation
d. Barriers to workplace communication
e. Benefits of teamwork
f. Action Learning
g. Succession Planning
h. The roles of leaders
(25 Marks)

SECTION B

Answer two (2) questions from Section B

2. Keeping employees motivated in the workplace is extremely important to create a successful

work environment and to retain your best workers

a. Define motivation. (4 marks)

b. Identify and explain 3 essential components of motivation. (6 marks)

c. Discuss, giving examples, the following motivational theories:

i. Instrumentality theory (5 marks)
ii. Content Theory (5 marks)
iii. Process Theory (5 marks)

3. Conflict within an organisation is inevitable.

a. Explain what is meant by conflict. (5 marks)

b. Discuss 5 causes of conflict in the workplace and 5 ways in which conflict can be
managed. (20 marks)

4. It is generally accepted that compensation can improve individual performance and group
performance in the workplace

a. Define what is meant by compensation. (5 marks)

b. Discuss the importance of 2 types of individual payment incentives and 2 types of group
payment incentives. (20 marks)

5. HR planning and the steps associated with HR planning may be deemed a major HR function.

a. Define HR planning. (5marks)

b. Explain 3 steps involved in the HR Planning Process. (15marks)

c. Why do you think HR planning is pivotal to organizational success? (5 marks)