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Bulletin #: 8461
Date: 8/19/14
Subject: Codes C9401, CC164: Board Replacement Procedures
bizhu b C224: 002 bizhub C224e: 007 bizhub C284: 002
bizhub C284e: 007 bizhub C364: 002 bizhub C364e: 007
bizhu b C454: 002 bizhub C454e: 005 bizhub C554: 002
bizhub C554e: 005 bizhub C654: 011 bizhub C654e: 005
bizhu b C754: 011 bizhub C754e: 005
Supersedes Bulletin #8461 dated 9/27/13. Revised to clarify procedures for “e” and non-“e” models.

Follow the procedures outlined below if it is necessary to replace the MFPB and the PRCB in these models.
These steps supersede those in the original service manuals.

IMPORTANT
• Do not replace the MFPB or the PRCB with a board taken from another machine, and do not
replace both boards at the same time. Doing so will cause corruption of stored data.
• Update the firmware to the latest level only after completing all other steps.

HOW TO REPLACE THE MFPB (non-“ e” models only)

1. Turn OFF the machine and unplug it. Remove the covers necessary to obtain access to the MFPB.

2. Replace the MFPB; then turn the machine ON.

3. Initialize the new MFPB.

a. Insert a USB stick with the latest firmware loaded on the root. Do not update the firmware at this time.
b. In the lower right-hand corner, select “Machine Type Select”.
c. Enter the [Machine] and [Type]. Then touch [Fix].
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Refer to the appropriate service manual to obtain the correct Machine and Type codes.
Note: Entering the incorrect Machine or Type will result in code C9401.
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4. Turn the machine OFF and remove the USB stick; then, turn the machine ON. The following sequence will
occur. GET — On the App Store
a. Code C-D390 will appear with Japanese text.
b. The machine will reboot automatically. This will occur two times.
c. After the 2nd reboot, the code C-D390 will appear with English text and a “Recover Data” button. It may
take up to 5 minutes before the English text appears.

5. When Recover Data appears, restore the backup data following the instructions on the control panel to
restore the backup data.

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Page 2 of 3 Bulletin #: 8461

HOW TO REPLACE THE MFPB (“ e”-models only)

IMPORTANT
When the SSD Board is removed from an “e”-series machine, no
firmware is installed in the machine. You must load firmware when
the SSD board is installed. Refer to the service manual for details.

1. Turn OFF the machine and unplug it. Remove the covers necessary to obtain access to the MFPB.

2. Replace the MFPB; then turn the machine ON.

3. Initialize the new MFPB.

a. Insert a USB stick with the latest firmware loaded on the root. Do not update the firmware at this time.
b. In the lower right-hand corner, select “Machine Type Select”.
c. Enter the [Machine] and [Type]. Then touch [Fix].

Refer to the appropriate service manual to obtain the correct Machine and Type codes.
Note: Entering the incorrect Machine or Type will result in code C9401.

4. Continue loading the appropriate firmware (either the latest base firmware or any special version that may
be required).

HOW TO REPLACE THE PRCB

IMPORTANT

Be sure the ORIGINAL PRCB is installed so that the data

can be backed up BEFORE replacing the PRCB.

Remove all opt ions

Remove all options before performing a data backup. If this is not done, an “NG” error code will result.

Back up the PRCB data

1. Enter Service Mode.

a. Press Counter.
b. Press Stop, 0, 0, Stop, 0, 1.
c. Enter 9272 four times.
d. Select End.

2. Select [Enhanced Security].

a. Press Stop, 0, Clear.

3. Select [Engine Data Backup].

Page 3 of 3 Bulletin #: 8461

4. Select [Engine Data Save Mode]; then press the [Start] button.

5. Select [Yes]; then press the [Start] button.

6. When [OK] is displayed, turn the main power switch OFF. The PRCB can be removed from the machine.

Resto re th e PRCB d ata

After installing the new PRCB, use this procedure to restore the data onto the new board.

1. Remove the finisher from the machine, and ensure that the front and right-side doors of the machine are
closed.

2. Turn the main power switch ON. Code C-4802 will be displayed. This is normal.

3. Enter Service Mode.

a. Press Counter.
b. Press Stop, 0, 0, Stop, 0, 1.
c. Enter 9272 four times.
d. Select End.

4. Select [Enhanced Security]; then press Stop, 0, Clear.

5. Select [Engine Data Backup].

6. Select [Engine Data Reflect Mode]; then press the [Start] button.

7. Select [Yes]; then press the [Start] button.

8. When [OK] is displayed, reboot the MFP.

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