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How to combine OKR and Agile Product Management
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What’s in this guide
More focus
More autonomy
More alignment
Key Takeaways
What to do next
How to combine OKR and Agile Product Management
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OKR - Agile Goals for your Organisation
OKR stands for Objectives and Key Results. In short, OKR combine the best
aspects of goal setting into one framework: A highly-inspiring qualitative
vision and concise and measurable metrics to determine success or failure.
An Objective is like a mission statement, only for a shorter period of time. A
great Objective inspires the team, is hard (but not impossible) to do in a set
time frame, and can be done by the person or people who have set it,
independently. An Objective should typically check these boxes:
● Qualitative and inspirational
● Time-bound
● Actionable by the team independently
Key Results take all that inspirational language and quantify it. Do you
create them by asking a couple of simple questions: How would we know
if we met our Objective? What numbers would change?
A company should have about three Key Results for an objective. Key
Results can be based on anything you can measure. If you select your KRs
wisely, you can balance forces like growth and performance, or revenue
and quality, by making sure you have the potentially opposing forces
represented.
A commonly used example for a 'good' OKR goes like this:
Objective: Launch an awesome MVP
Key Result 1: Forty percent of users come back two times in one week
Key Result 2: Recommendation score of eight
Key Result 3: Fifteen percent conversion to Premium plan
How to combine OKR and Agile Product Management
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The 'invention' of OKR is often-times credited to Andy Grove during his
time at Intel. Later on, it got popularized through the widespread
implementation by Silicon Valley companies like Google. And while many
admire the improvements Google was able to generate for the
performance management of their employees, OKR have evolved to
become much more.
The attraction of OKR for agile product teams lies nowadays in its core
promise for changing the way we work:
1. More focus
2. More autonomy
3. More alignment
More focus
A common cycle for OKR is a quarter. Smaller companies could combine
that with a yearly OKR to let every aim at something beyond the next three
months.
And while it's common (and ok) to set up to three OKR for a team per
quarter, this already poses a drastic improvement in terms of being able to
focus on a few key initiatives. While some stakeholders confuse 'Agile' with
changing their mind every two weeks just in time for the Sprint Planning,
OKR provide a continuous path to pursue throughout the entire quarter.
And even though OKR don't necessarily need to cover ALL of your work
(everybody knows some maintenance work can be critical), they sure
should reflect what's most important for your team.
How to combine OKR and Agile Product Management
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More autonomy
On purpose, good OKR don't talk about features. Instead, they shift the
conversation to the impact a team should seek to make, opposed to being
measured by the number of released features. For your stakeholder
environment this means to delay their urge to talk with you about their
feature wish list, but instead agree on a set of outcome metrics first.
For the teams, it means to focus on the (most critical) problems first for a
higher chance to find a bigger lever to reach their (ambitious) Key Results.
"On purpose, good OKR don't talk about features. Instead, they shift
the conversation to the impact a team should seek to make,
opposed to being measured by the number of released features."
More alignment
The process of defining OKR should involve all levels of a company. While
it's natural that the company level OKR are defined by a leadership team,
the next step is to get the rest of the company on board.
Only through that, it's possible that a single team gets inspired by the
overall direction of the company to define their own contribution in form
of a matching OKR. By making the OKR definition and review a focused
effort for the entire company at the beginning/end of a quarter,
misunderstandings about interdependencies and priorities across teams
get reduced significantly.
How to combine OKR and Agile Product Management
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The full Objectives and Key Results cycle for Agile goal setting
Watch the FREE Webinar 'Combining OKR and Product Execution' I
co-hosted with Sonja Mewes, Founder and Lead OKR Consultant at
Beautiful Future:
How to combine OKR and Agile Product Management
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Layers of Product Execution
The execution of building digital products can often-times be mistaken as
the simple pushing of tickets and releasing code. Instead, I want to
broaden your horizon for the three levels of a sustainable agile product
execution process:
1. Planning - Working with Themes instead of time-based roadmaps
Let's take a closer look at what's behind every one of these steps to
understand the touch points of implementing Objectives and Key Results
into your Agile Product Management process.
Comparing static time-based roadmaps and truly agile theme-based roadmaps
How to combine OKR and Agile Product Management
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A more fitting approach for planning your efforts is based on so-called
theme-based roadmaps. They enable you to prioritize broader initiatives,
rather than fixed feature sets and acknowledge increasing uncertainty the
further you look into the future.
You can also compare themes as the parent element of specific epics. A
theme simply represents a bigger user or business problem you want to
discover a solution (aka Epic) for in order to reach your goals.
The three categories of a typical theme-based roadmap can be
differentiated like that:
1. Now: Stuff that you are currently working on.
2. Next: Stuff that’s coming up soon.
3. Later: Stuff that you’d like to work on in the future, but need to do a
bit more research before you move on.
Examples of a theme could be things like 'User Growth', 'Revenue', 'Churn'
or 'Enterprise'. Corresponding epics could then be 'Referral Mechanism',
'Free Trial' or 'Single Sign On'.
C. Todd Lombardo delivered a great presentation on this modern
approach of building roadmaps at the Mind the Product San Francisco
Conference in 2018:
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Setting up a Product Discovery Process
While themes give the rough direction to look at for reaching your goals,
your Product Discovery process should help you at figuring out WHAT to
actually build. The term 'Discovery' should be taken quite literally here as
an approach for your mindset so you remain flexible enough for which
solution might emerge from your journey.
While there's no one-size-fits-all approach for THE Product Discovery,
successful ones share a couple of steps you might want to work through in
roughly that order (depending on your stakeholder environment and
organizational structure):
'Typical' Product Discovery Cycle
While themes give the rough direction to look at for reaching your goals,
your Product Discovery process should help you at figuring out WHAT to
actually build. The term 'Discovery' should be taken quite literally here as
an approach, for your mindset so you remain flexible enough for which
solution might emerge from your journey.
Alignment - Focus on getting your team and stakeholders on the same
page about what needs to be done, which resources are needed, what the
actual goal is and which side effects to avoid. There are multiple
frameworks available for achieving alignment but most importantly, it
should be about creating autonomy for you and your team.
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Research & User Problems - This is the phase where you work through
existing qualitative and quantitative data to discover patterns about
potential user problems or run your own studies to get to the bottom of
things.
Ideation - In this phase, it's about becoming creative on how to potentially
solve the identified problems within your user group. Ideation works best
in a diverse group of people to avoid existing bias as much as possible and
to stay open-minded.
Creation - Now it's time to make the most promising ideas more tangible.
By creating scrappy high or low fidelity prototypes based on the results of
your ideation session, you get a sense for how your solution(s) could look
and feel like.
Validation - Before any code is written, it's about finding out how valid the
created solutions are by putting them (somehow) back into the hands of
your users. By using tools like usability interviews or fake landing pages,
you have to determine how valuable your ideas really are.
Refinement - When the core value proposition of an idea has been
validated, it needs to be broken down for the upcoming development.
What so far has looked shiny in a design file now needs to be sliced into
small and ideally independent releasable pieces. A great tool for achieving
just that is U
ser Story Mapping.
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Iterating through the Product Delivery Cycle
Ideas are worth nothing if you don't execute them properly. This is where
the part of Product Delivery comes into play. Using agile frameworks like
SCRUM or Kanban, you now need to orchestrate the execution of
identified and validated idea as part of a cross-functional team.
If you're e.g. using SCRUM for organizing your work, the development cycle
you want to set up might looks like this:
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Playing together - Dual Track Agile
The relationship between Product Discovery and Product Execution is
commonly referred to as 'Dual Track Agile' as both workstreams need to
adopt a mindset which is focussed on the customer, iterative progress and
cross-functional collaboration.
Dual Track Agile process
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How OKR and Agile product execution levels play together
Let's compare the different layers of product execution and their
respective time horizon with the granularity OKR as an agile goal system
offer us. It becomes clear that in order to adopt both frameworks
successfully, we need to integrate them into all regular decision-making
processes.
Linking OKR and User Stories in your Product Backlog
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Tracking the success of a User Story with Key Results
On the highest level, your defined and committed Objectives and Key
Results can be connected with your Agile Product Management processes
when creating the alignment for a specific initiative. A great framework to
achieve that is the mission briefing framework, developed by the strategy
consultant Stephen Bungay.
By adopting an outcome-first mindset when outlining the key tasks for
your Product Discovery, you don't get ahead of yourself and instead focus
on the qualitative goal defined in your existing OKR and the corresponding
success criteria.
The mission briefing is a simple document, which focusses on the five
essential aspects of a project:
First, write down the context your team works in - Here you should
describe the situation your product and/or your market is in, in an
objective way. Gather all the facts which would make an external observer
understand the status quo and what change led to an initiative like yours.
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Second, explain the Higher Intent - While this section is often-times seen
as the place to put a CEO quote, it’s important for you as a leader to show
your peers where their efforts fit in with the big picture—ie. the vision,
mission, and strategy of the company. So, the (seemingly) simple question
to answer here is “How does this align with our overall mission and
strategy?”
Third, detail My Intent - Here’s where you motivate your peers to follow
you on this journey. You want to simplify the complications of real life and
enable your peers to act by giving them an overall purpose: it is an insight
into the essentials. Think about how to make the link to the higher intent
visible as well.
Fourth, note Key Implied Tasks - Don’t get confused by the title. It’s not
about writing a step-by-step playbook for your team on how to execute
this project (remember how domain experts resist people stepping into
their fields?). Instead, outline what kind of outcomes your team needs to
achieve along the way so that working towards them can be divided and
assigned further.
Fifth, define Boundaries - Here we can add the right kind of guard rails
for the creative playground we want our peers to fill. It’s about stating what
we explicitly won’t do as part of this project and what is not allowed to
happen as a side effect. Metrics like this are often-times also called Key
Failure Indicators (KFI), which are metrics you don’t want to see go in a
certain direction as part of this initiative. KFI are meant to counter the
main KPI of the project for a healthy balance, ie. “Grow revenue while
maintaining gross margin.”
The mission briefing is meant to frame the specific Product Discovery
effort you're about to embark on in order to achieve the goals of your team
defined in the OKR.
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When it comes to Product Execution, you need to make sure that as many
items in your product backlog can be associated with an OKR. Only
through that, you enable the connection of everyday tasks with the higher
goals of the organization. If you're using JIRA for managing your user
stories and agile processes, you can easily integrate this OKR connection
through a set of custom fields. The built-in dashboards then give you a
concise overview of how much work of a team has been dedicated to
reaching an OKR:
Custom OKR impact field in JIRA issue
OKR impact dashboard in JIRA
Source: die kartenmacherei
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Combining OKR and SCRUM Routines
Next, to the previously mentioned links of your OKR from every single
backlog item, you can also link each of your Agile routines to your goals by
tying your activities to questions which check their relevance:
Bi-weekly Sprint Planning: What are the next priorities, to make progress
with our OKR?
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If you put a yearly OKR next to the more dynamic theme-based roadmap
approach I told you about above, these two roughly play together like this:
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Because you have a rough understanding of which areas your team wants
and needs to work on 'Later', you can define a Product Discovery OKR for
the existing quarter. This might include Key Results like 'Understand the
key needs of 10 Enterprise product prospects' as one of your themes for
the following quarter is called 'Enterprise'.
This way, the Dual Track efforts of an Agile team can both be organized
using OKR and the Product Manager has clarity about what to focus her
Product Discovery efforts on.
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OKR Examples for Product Managers
Whether your organization decides to cascade OKR down to the individual
level or to 'stop' at the team level, here are some specific OKR examples for
Product Managers to give you a starting point for your own OKR definition
process.
● Objective: Successfully launch version 3 of our main product
● Key Result 4: Sales team to conduct 50 phone interviews with key
accounts
● Key Result 1: Conduct at least 21 face to face user testing & interview
sessions
Source: okrexamples.co
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OKR for Remote Teams
Aligning remote teams around shared goals can be quite a challenges.
Here are some best practices and advice from a recent talk I gave at the
OKR Meetup Hamburg. In it, I shared our approach for making Objectives
and Key Results work in a fully distributed team setup at iridion.
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Key Takeaways
When you embark on the journey of combining Objectives and Key
Results, here are the three things you should keep in mind for making it a
success:
● Challenge the way your roadmap planning works and pursue a
theme-based approach to truly work with agile goals.
● Make sure you’re integrating your OKR into every level of your
product execution and make them visible in as many meetings and
tools as possible.
● Focus on defining your Key Results for impact and not already
specific tasks.
What to do next
The first time I started to work with OKR in one of my teams, I quickly
realized how valuable external support is for making this change. If you
own the OKR process as a Product Manager/Team Lead/CEO yourself, you
might find it hard to push the OKR of your team just to the right level.
Instead, it’s easy to get caught up in the comfort zone.
So, if you’re looking for professional support to help your team adopt OKR,
here’s where to look:
Reach out to S onja Mewes, Founder, and OKR Coach at
Beautiful Future to bring your OKR system to the next
level.
Hop on a Remote Coaching call with me to discuss the
challenges of your Product Execution team and cycles.
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