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QUESTIONNAIRE

RESPONDENTS QUESTIONNAIRE

SECTION 1: GENERAL

Please tick (√) in the appropriate bracket or answer as required.

Q1. What is your age in years?

Below 20 yrs ( ) 20-30 yrs ( ) 30-40 yrs ( ) 40-50 yrs ( )50 yrs and above ( )

Q2. What is your gender? Male ( ) Female ( )

Q3. What is your highest level of education? Secondary ( ) Tertiary ( )

University ( )

Q4. What is your marital status? Single ( ) Married ( ) Widow(er) ( )

Q5. What is your religion? Catholic ( ) Protestant ( ) Muslim ( )

Q6. What is your profession? Student ( ) Secretary/Technologist ( )

Administrator ( ) Lecturer ( ) Professor ( )1

SECTION TWO: LEVEL OF AWARENESS

Q7. Do you think it is necessary to have a Communication policy? Yes ( ) No ( )

Explain …………………………………………………………………………………..
…………………………………………………………………………………………….

Q8. Have you heard about the Federal Polytechnic Ilaro Communication policy?

Yes ( ) No ( )

Q9. Do you think communication plays a pivotal role in managing crisis in institutions of

higher learning? Yes ( ) No ( )

Explain ………………………………………………………………………………….
…………………………………………………………………………………………….
…………………………………………………………………………………………….
Q10. Q.8 What is your understanding of crisis management?

Yes ( ) No ( )

………………………………………………………………………………………………………
……………………………………………………………………………

Q11. Do you know the Federal Polytechnic Crisis Management Plan Yes( ) No( )

………………………………………………………………………...
…………………………………………………………………………………………

Q12. Is crisis communication plan important in crisis resolution? Yes ( ) No ( )

If so why, explain …………………………………………………………………………………..

……………………………………………………………………………………

Q13. Do you think communication enhances reactions/performance during a crisis episode? Yes (
) No ( )

Explain……………………………………………………………………………………………
………………………………………………………………………………………………………
………………………………………………………………………….

Q14. Does the internet serve as an effective communication tool in the institution?Yes ( ) No ( )

Explain ………………………………………………………………………………….
……………………………………………………………………………………………..
……………………………………………………………………………………………..

Q15. Do you think that coherence and consistency in crisis communication is necessary?Yes ( )
No ( )

Explain
………………………………………………………………………………………………...
……………………………………………………………………….2

Q16. Which platform best influence crisis communication? Social media e.g Facebook ( )

Public perception ( ) Email communication ( ) Use of twitter ( ) Press release ( ) Media


framing( )
SECTION 3: IDENTIFYING EFFECTIVE TOOLS OF CRISIS MITIGATION

Q16. Please indicate to what extent you agree with the following statements on their impact n
crisis mitigation.

Please tick (√) where appropiate

Key

Srongly Agree-SA: Fairly Agree-FA: Agree-A: Disagree-D.

SA FA A D

Communication is essential in crisis mitigation

A crisis management team is necessary in any instruction

Timing of messages is critical to crisis mitigation

Message content should be well thought through

Public perception is of essence

Message should be persuasive