Acs Hillingdon Welcomeguide2019

TITLE HERE
WELCOME GUIDE
ACS Hillingdon Welcome Guide 1

Important Numbers
Important Contact Details

EMERGENCY (POLICE, FIRE, AMBULANCE) 999
Urgent Medical Enquiry 111
Directory Enquiries, London 118500
ACS Hillingdon International School

www.acs-schools.com/acs-hillingdon
Lower School 018 9581 6811

egrainger@acs-schools.com
Middle School 018 9581 6819

jhenderson@acs-schools.com
High School 018 9581 6812

gayranci@acs-schools.com
aprowse@acs-schools.com

Nurse 018 9581 6810
hillnurse@acs-schools.com
Admissions 018 9581 8402

hilladmissions@acs-schools.com
Housing 018 9525 9771

mhand@acs-schools.com
Transport 018 9581 6803

hillingdontransport@acs-schools.com
ACS Hillingdon Welcome Guide 3

Welcome
This guide is kindly sponsored Welcome to ACS Hillingdon International School!

by Knight Frank.
We hope you find the information in this Welcome Guide useful as you
www.knightfrank.co.uk and your family settle into your new home and school.
Arriving in a new country and beginning a new school is a time rich with
opportunities. Your arrival at ACS Hillingdon may be one, or both, of these
experiences for you and your family, and we want you to know we will do
all we can to help you settle in.
As a new Hillingdon family, there will be a period of adjustment for you

and we will do everything we can to assist you. If this is your first
international school experience, it is especially important to realise that
some things will be quite different than they were in your previous school.
In addition to the differences, there will be many new marvellous
opportunities and experiences that await you. Our PSO (Parent School
Organisation) Welcome Team is available to provide valuable assistance
as you settle into your new home and school. This is a great way to get
to know other parents.
We look forward to working with you to ensure you and your children
make the most of the ACS Hillingdon experience. Enjoy your first year
and welcome again to our ACS Hillingdon community!
Best wishes,
ACS Hillingdon Faculty and Staff
4 ACS Hillingdon Welcome Guide ACS Hillingdon Welcome Guide 5

Contents Contents
3 Important Contact Details 35 Tipping/Gratuity 65 Recreation 79 Shopping

5 Welcome to ACS Hillingdon 36 Family Days Out 66 Things to Do 80 Antique Markets
International School 37 Embassies 66 American Football 80 Areas for Shopping
41 Conversions 66 Amusement Parks 83 Camping/Skiing/Hiking Stores
8 About ACS Hillingdon 42 Weight and Measurement 67 Baseball 83 Children’s Clothing
8 About this Guide 43 Temperature 67 Cinemas 84 Children’s Toys
8 Important ACS Hillingdon 44 American to British Translation 68 Football 84 Craft Shops
Contacts 49 Reading List 68 Golf Courses 84 Do It Yourself
10 What to do first…For 49 Websites 68 Gymnastics Classes 84 Electrical Appliance Stores
Newcomers to the UK 68 Health Clubs, Sports 85 Grocery Stores
10 What to do first…For Parents 50 Healthcare Facilities, Leisure Centres 86 Speciality Food
11 FAQs About ACS Hillingdon 51 For Any Emergency 68 Horse Riding 87 Home Furnishings
Parent School Organisation 51 National Health Service 68 Ice Skating and Ice Hockey 87 Paper Goods/Stationery
(PSO) 51 Helpful Websites 69 Moms & Tots Groups 87 School Supplies
12 Transportation 52 Helpful Terminology 69 Music Lessons 88 Sheet Music and Instruments
13 Busing Map 52 Private Health Care 69 Rugby 88 Sporting Goods/Apparel
14 Health and Safety/Security 53 Hospitals 69 Strategic Games
14 After School Activities 53 Paediatricians 69 Swimming and Diving 89 Transport
14 At School – General 54 Doctors 70 Tennis 90 Driving
17 ACS Hillingdon Dictionary 54 Dentists 70 Theatres 90 General Driving Tips
54 Opticians 91 Driving Licence
24 Community 55 Orthodontists 71 Restaurants 92 Driving Instructors
25 Adult Education 55 Pharmacies/Chemists 72 Favourite Restaurants 92 Auto Insurance
25 Area Councils 55 Travel Clinics 72 Pizza Delivery 93 Breakdown Insurance
25 Citizens Advice Bureau 55 Walk-in Clinics 73 Delivery Services 93 Car Servicing/Repairs
25 Household Donations 94 Parking
26 Language Schools 56 Housing/Utilities 74 Services/Business 94 London Congestion/
26 Legal Issues 57 Renting/Buying – 75 Babysitters/Nanny/ Low-Emission Zones
27 Notary Public Finding Housing Childcare Agencies 94 Tips for Driving on the
27 Libraries 57 Finding Estate/Letting Agents 75 Banking European Continent
27 Places of Worship 58 Area Councils 76 Furniture Rental 95 Eurotunnel
28 Receiving & Sending Post 58 Council Tax 76 Insurance Companies 95 Airports
28 Women’s Clubs and 58 Electricity 77 Newsagents 95 Public Transport
Other Organisations 59 Phone Services 77 Passport Photos 96 Biking in Central London
61 Mobile Phones 77 Pets 96 Rail Services
31 Daily Life 62 Plumbing and Heating 78 Pet Insurance 97 Car Rentals
32 Setting Up a House in the UK 62 Removal Companies 78 Travel Insurance 98 Taxis/Private Car Services
32 Electricity/Light Bulbs/Plugs 62 Rubbish/Recycling Collection 78 Post Office
32 Household Appliances 62 Television 99 Culture Shock
33 Hard Water 63 Utilities 100 How to Survive Culture Shock
33 Groupon/Vouchers
34 Passes/Savings

About ACS Hillingdon
About this Guide

TITLE HERE
ABOUT ACS HILLINGDON
This book was created by the team at ACS Hillingdon International
School to support new families and staff, with special thanks to the
Parent School Organisation (PSO) for their insights.
Important ACS Hillingdon Contacts

Main Switchboard (Monday-Friday) 018 9525 9771
Head of School 018 9525 9771

Martin Hall, Head of School mhall@acs-schools.com
Tracy Pearce, Head of School’s PA tpearce@acs-schools.com
Lower School 018 9581 6811

Michelle Eriksen, Lower School Principal meriksen@acs-schools.com
Emma Grainger, Lower School Secretary egrainger@acs-schools.com
Middle School 018 9581 6819

Jed Petsinger, Middle School Principal jpetsinger@acs-schools.com
Jacqui Henderson, Middle School Secretary jhenderson@acs-schools.com
High School 018 9581 6812

Lisa Blair, High School Principal lblair@acs-schools.com
Gina Ayranci, High School Secretary gayranci@acs-schools.com
Ann Prowse, High School Secretary aprowse@acs-schools.com
Transport 018 9581 6803

Michael Williams, Transport Manager mwilliams2@acs-schools.com
Maxine Hand, Transport Secretary/Housing mhand@acs-schools.com
Medical Centre/School Nurse 018 9581 6810

hillnurse@acs-schools.com
Security Lodge 018 9581 6807

Shaun Lord, Security Manager slord@acs-schools.com
To email someone at the school, the format is usually:

FirstInitialLastName@acs-schools.com (example: mhall@acs-schools.com).
8 ACS Hillingdon Welcome Guide ACS

ACS
Hillingdon
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About ACS Hillingdon About ACS Hillingdon
What to do first . . . for newcomers to the UK 3. PURCHASE SCHOOL SUPPLIES

Each school division (Lower School, Middle School, High School) will
1. Find your closest hospital with an A&E (Accident & Emergency/Emergency provide a list of supplies in the online summer mailing. You will have
Room) by entering your postcode at: www.nhs.uk/service-search the option to purchase these supplies online through Eton Stationers or
purchase similar items through local stationery shops (such as Rymans
2. Register with your local GP (General Practitioner). or WHSmith).
Find your nearest NHS physicians at www.nhs.uk/service-search
4. PURCHASE PE (PHYSICAL EDUCATION) KIT (GRADES 5-10)
3. Get a UK mobile phone number. Check the Housing and Utilities section All PE kits are available to order online at www.lisssport.co.uk/ACS.
of this Welcome Guide for advice on mobile phones in the UK. Home and school delivery are available.
4. Download the Citymapper Transport App to help navigate 5. ACTIVATE SCHOOL LUNCH ACCOUNT
public transportation. Go to ACS Intranet and select ParentPay. Complete all the information
and submit to create your account. If there are any problems, please
5. Schedule appointments for telephone, internet, gas, electricity and contact Kirsty Parsons (kparsons@acs-schools.com).
water services, as well as getting a TV Licence.
6. CHECK THE ACS HILLINGDON CAMPUS CALENDAR OF EVENTS
Check the Housing and Utilities section of this Welcome Guide for This information can be found on the Intranet or by visiting https://
more information. acshillingdon.weebly.com for “Hawk News.”
6. Purchase car insurance and get information about driving in the UK. 7. CONNECT WITH THE PSO (PARENT SCHOOL ORGANISATION)
Check the Transport section of this Welcome Guide for more information. PSO information can be found on the Intranet, Hawk News, or their
own Facebook page (ACS Hillingdon PTSA).
What to do first . . . for Parents
FAQs About ACS Hillingdon
1. CHECK ACCESS TO ACS INTRANET Parent School Organisation
Once you have enrolled and paid your fees, you will be provided with
your Family ID (username) for ACS Hillingdon’s Intranet. You will be able WHAT IS THE PSO?
to set your own password that will enable you to have access to direct The PSO stands for ‘Parent School Organisation’. Its Board is composed
links for other various accounts, such as Parent Portal, PowerSchool, of a volunteer group of parents that meet once a month to discuss current
Forms Online, and ParentPay. Please keep this username and password topics and liaise closely with the school administration. Members are elected
somewhere safe as it will be needed throughout the year, in addition to annually and can serve two years in each position. A list of Board positions
our re-enrolment process. and those who currently occupy them can be found on the PSO Pages on
the ACS Intranet.
2. COMPLETE FORMS ONLINE
You will be sent an email prior to your children starting school, asking HOW CAN I MEET OTHER FAMILIES FROM MY NATIVE COUNTRY?
you to complete ‘Forms Online’ (found on the Intranet). This will guide The Multicultural Team is a group of parents that represent the various
you through pertinent information for your student(s) and family. regions and countries in our school community. Country Liaisons serve
This information is required prior to starting at the school. as a source of information and assistance to other families from their same
region of the world. Team members also help organise International Food
Day, Book Club, Lunch Club, Cooking Shows, and other cultural events

12
arts and sports.
About ACS Hillingdon
Transportation
ACS Hillingdon Welcome Guide

divisional liaison at any time!
HOW CAN I GET INVOLVED?
LATE BUS: HOW, WHERE, WHEN?
ACS HILLINGDON BUSING ROUTE

(hillingdontransport@acs-schools.com).
(hillingdontransport@acs-schools.com).
WHAT TYPES OF BUS TRANSPORTATION ARE THERE?
through speech and writing in a small group environment.
at 6:00pm for High School students on Mondays and Fridays. A list

all students from grade 1 upwards. We also have a late bus service
of the drop off points can be obtained from the Transportation Office
a shuttle service. The door to door service picks up your child/children
These buses will depart ACS at 5:00pm Monday through Thursday for
ACS Hillingdon offers two options for student busing: door to door and
up students from various shuttle points in the morning and after school.
The Late Bus Service only operates within the Shuttle Service locations.
the school at 3:25 pm Monday through Friday. The Shuttle Service picks
school year. You are also welcome to contact your grade representative or
DIVISIONAL LIAISONS & GRADE REPRESENTATIVES: WHO ARE MINE?
and also manages communication with parent volunteers who represent
from outside your house in the morning and drops off again after leaving
each grade level. In addition, the PSO board also includes liaisons for fine
to get involved at any level. The PSO Board and its Committees are always
Additional Language) for parents who would like to improve their English
A list of the shuttle points can be obtained from the Transportation Office
School) has a PSO liaison that works directly with the divisional principals
opportunities is at the various grade level coffee mornings at the start of the
held at the school. Our Multicultural team also organises EAL (English as an
looking for volunteers. A good place to learn about PSO activities or volunteer
The blue shading, in the following map, shows the area the bus service covers.
You can be as involved as you would like to be; there are always opportunities
school administration. Each division (Lower School, Middle School, and High
The PSO liaisons are there to help bridge any gaps between the parents and
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0 ER E I

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TITLE HERE

ACS Hillingdon Welcome Guide 1

Important Contact Details

Urgent Medical Enquiry 111

Directory Enquiries, London 118500

ACS Hillingdon International School

Lower School 018 9581 6811

Middle School 018 9581 6819

High School 018 9581 6812

Admissions 018 9581 8402

Housing 018 9525 9771

Transport 018 9581 6803

ACS Hillingdon Welcome Guide 3

This guide is kindly sponsored Welcome to ACS Hillingdon International School!

As a new Hillingdon family, there will be a period of adjustment for you

ACS Hillingdon Faculty and Staff

4 ACS Hillingdon Welcome Guide ACS Hillingdon Welcome Guide 5

3 Important Contact Details 35 Tipping/Gratuity 65 Recreation 79 Shopping

6 ACS Hillingdon Welcome Guide ACS Hillingdon Welcome Guide 7

About this Guide

Important ACS Hillingdon Contacts

Head of School 018 9525 9771

Lower School 018 9581 6811

Middle School 018 9581 6819

High School 018 9581 6812

Transport 018 9581 6803

Medical Centre/School Nurse 018 9581 6810

Security Lodge 018 9581 6807

To email someone at the school, the format is usually:

8 ACS Hillingdon Welcome Guide ACS

What to do first . . . for newcomers to the UK 3. PURCHASE SCHOOL SUPPLIES

10 ACS Hillingdon Welcome Guide ACS Hillingdon Welcome Guide 11

ACS Hillingdon Welcome Guide

LATE BUS: HOW, WHERE, WHEN?

ACS HILLINGDON BUSING ROUTE

at 6:00pm for High School students on Mondays and Fridays. A list

and also manages communication with parent volunteers who represent

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E L LES St. Albans

Hale Y Leverstock TE Broxbourne

Hill ORTHCHURCH LA N COL N

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Hemel Hempstead ND IDG LL Bumble’s

Ashley LON A1(M)

A G GED HALL LANE

Gate AN LA Pimlico N T Green D

Potters Crouch ORBI D

Dunsmore ERB Great

ROA DM ER Wood Street HAMMOND

HIL Clump Park

Lee Common Wood Lea

108 Vine Lane, Hillingdon, Middlesex End UB10 0BE

Hampden Wood EIG NE L

RO Broad H AWKESHEAD L A Park WAN LEY

Kings How L CHUR YF I E L

Newtown M25 hillingdonadmissions@acs-schools.com

Cobblershill RE LAN VICARAGE UR

Potter ' ESK Mimmshall

O AV E E RO Smug Wood JUDG E

LEY WH HILL N N CO LLEGE

Great H RI G VEN 1 AB HI MT PLEAS SMU N R TH BAR ROW