Effective Tools and Strategies for

Operational Excellence and Cost Efficiency

Our Panel of Experts:

Chris Choy, Customer Business Director
Exxon Mobil Retail, Global WorkPlace 12-13 August 2008 I JW Marriott Hotel, Kuala Lumpur, Malaysia
Solutions, Asia, Johnson Controls

Dennis Cheng, Director
Business Development – South East KEY ISSUES TO BE ADDRESSED:
Asia Region, ARCHIBUS Inc. Boston, US
Eric Thiruchelvam, Senior Consultant Measurement and monitoring tools for continuous
Usaha Tegas Maintenance Consultant improvement
Henry Ee, Asia Regional Director Trends and developments of Facilities Management (FM)
Business Continuity Institute (BCI) profession in Malaysia
and Managing Director
BCP Asia Implementation of green programme
Justin Daniel Leveraging FM technologies for improved performance
Lecturer, Computer and Information Sciences Department
Universiti Teknologi Petronas Solutions for energy efficiency

Maizan Baba, Associate Professor Forging productive partnership with suppliers and contractors
Universiti Teknologi Malaysia
Benchmarking FM practices
Nur Zakri Hj Zakaria, General Manager
Integrating Business Continuity Management into FM
MRCB Technologies
And many more
Poul E. Kristensen, Managing Director
IEN Consultants
Rozlan Shariff, Maintenance Engineer
Universiti Teknologi Malaysia A Separately Bookable
Sapan Agarwal, Manager and Practice Head for the 1-Day Post-Conference Workshop
Environment and Building Technologies Group, Asia Pacific 14 August 2008 v Thursday
Frost & Sullivan
Suntoro Tjoe, Chief Executive Officer
Building Operations Support System “FACILITIES MANAGEMENT –
Udupi Krishna Kumar, Executive Director
MANAGING FACILITIES AS THE FIFTH
Matrix Energy RESOURCE OF ORGANISATION”
Zuhairi Abdul Hamid, Executive Director Led by Maizan Baba, Associate Professor
Construction Research Institute of Universiti Teknologi Malaysia
Malaysia

Organised By: Official Publications:

 PRACTICAL INSIGHTS ON SUCCESSFUL F
Day one i 12 August 2008 i Tuesday
8.00 REGISTRATION AND MORNING COFFEE
9.00 CHAIRPERSON’S OPENING REMARKS
Nur Zakri Hj Zakaria
General Manager
MRCB Technologies
9.15 WHAT ARE THE KEY PERFORMANCE
INDICATORS (KPIS) AND HOW TO MEASURE
n Define the KPIs and measurement process
toward successful FM
n Using Balance Scorecard as a measuring
tool
n Designing and implementing FM Scorecard
n Managing and monitoring progress for
corrective measures
n Analysing and utilising the results for
continuous improvement
Chris Choy
Customer Business Director
Exxon Mobil Retail, Global WorkPlace
Solutions, Asia, Johnson Controls
10.05 MORNING REFRESHMENT
10.35 WAY FORWARD AND MOVE TOWARDS THE
RECOGNITION OF FM AS A PROFESSION IN
MALAYSIA
n Trends and Developments in the region
n National Asset and Facility Management
(NAFAM) in developing FM in Malaysia
n How can the Government help in facilitating
the success and standards of the FM
profession
n How can professionals and industry players
contribute in shaping the FM profession
Zuhairi Abdul Hamid
Executive Director
Construction Research Institute of Malaysia
11.25 BUSINESS CONTINUITY MANAGEMENT
TO FM
n Why Business Continuity Planning is essential
in today’s business
n BCP, DRP and BCM: Knowing the difference
FOR ENQUIRIES AND REGISTRATION: Fax (603) 2070 3369 or Call (603) 2070 3299
n How can BCM help in FM?
n Case study
Henry Ee
Asia Regional Director
Business Continuity Institute (BCI)
and Managing Director
BCP Asia
12.15 LUNCH
1.40 FM: ONLINE HOSTEL DEFECT REPORTING
SYSTEM
n How to use online system to report on
defects
n Understanding the flow of the report to the
maintenance department
n Liaison with the contractors
n How to generate defects report
n Useful monitoring process
Justin Daniel
Lecturer, Computer and Information Sciences
Department
Universiti Teknologi Petronas
2.30 Facilities Management - Asian
Outlook
n FM in Asia
n Status and trends in key countries
n Lucrative market for all
n What can we learn from best practices?
n Evolution of this market in foreseeable future
Sapan Agarwal
Manager and Practice Head for the Environment
and Building Technologies Group, Asia Pacific
Frost & Sullivan
3.20 AFTERNOON REFRESHMENT
3.50 IMPLEMENTING AND OPERATING FM FOR
IMPROVED PERFORMANCE
n Improvement initiatives
n Developing effective FM strategy
n Benchmarking FM practices
n Challenges towards maintenance excellence
Suntoro Tjoe
Chief Executive Officer
Building Operations Support System
5.00 END OF DAY ONE
FACILITIES MANAGEMENT PERFORMANCE
Day Two i 13 August 2008 i Wednesday
8.30 MORNING COFFEE
9.00 CHAIRPERSON’S OPENING REMARKS
Eric Thiruchelvam
Senior Consultant
Usaha Tegas Maintenance Consultant
9.15 CHALLENGES AND BENEFITS OF GOING
GREEN
n Design for sustainability, it is not expensive
n Design and manage in harmony with the in FM
climate
n Monitor and manage during use
n Don’t loose out in the property market
n Economic feasibility is unbeatable
Poul E. Kristensen
Managing Director
IEN Consultants
10.05 MORNING REFRESHMENT
10.35 NEW AND CHALLENGING ROLES OF
FACILITIES MANAGERS TODAY
n Achieving a safe, cost-effective and conducive
working environment
n Ameliorating the facility operations,
maintenance and performance
n Impact of technologies on facilities
management
n Integrating sustainability into facilities
management and maintenance practices
n Identifying and managing risks
Rozlan Shariff
Senior Maintenance Engineer
Universiti Teknologi Malaysia
11.25 LEVERAGING TECHNOLOGIES AND
OPPORTUNITIES FOR IMPROVED FACILITIES
MANAGEMENT
n Converging CAD, CAFM, BIM and GIS for a
more effective and integrated FM
n Increasing ROI by using the right application
n Effective integration of FM software with site
environment
n How systems can be used to improve
performance
FOR ENQUIRIES AND REGISTRATION: Fax (603) 2070 3369 or Call (603) 2070 3299
n Planning, designing and implementing these
FM technologies
Dennis Cheng
Director, Business Development
– South East Asia Region
ARCHIBUS Inc. Boston, US
12.15 LUNCH
1.40 EFFECTIVE RISK MANAGEMENT IN
ENSURING SUCCESSFUL FM
n How can risk management minimise the
consequences of accidents or failure events
n Identification of what the possible risks are
and types of risk
n Learn how to collect relevant information
accurately as this can be a powerful risk
management strategy
n Precise planning
n Implementation strategies
Speaker to be announced
2.30 BALANCING FM QUALITY CONTROL WITH
LOW-COST OUTSOURCING
n In-house vs. outsource
n The advantages for both in-house and
outsource
n How to determine what are best kept in-
house for enhanced control and which can be
outsourced for lower costs
n Identification of problems by outsourced FM
services
n Forging a productive partnership between
facility department with the contractors
Maizan Baba
Associate Professor
Universiti Teknologi Malaysia
3.20 AFTERNOON REFRESHMENT
3.50 ENERGY SAVING STRATEGIES
n Understanding and evaluation of energy bills
n Preliminary energy audit
n Detailed energy audit and efficiency analysis
n Energy saving opportunities
n Selection of energy saving solutions
n Analysis of energy saving solutions

n Procurement of energy saving solutions
n Implementation and monitoring
Udupi Krishna Kumar
Executive Director
Matrix Energy
5.00 END OF CONFERENCE
Key Benefits of Attending
4 Obtain practical tips on how to integrate Business
Continuity Management into FM
4 Develop effective FM strategies
4 Uncover the new and challenging roles of facilities
managers
4 LEARN how to forge productive partnership with
contractors
4 Discover energy saving opportunities
4 Leverage technologies for a more effective and
integrated FM
4 Find out ways to design and manage green facility
4 Understand the trends and developments of FM
profession
4 Design FM scorecard
4 Network opportunities with professionals, consultants
and experts in this field
Who should attend
v Chief Executive Officers v Chief Operating Officers
v Senior General Managers v General Managers
v Heads of Facilities and Maintenance Department
v Procurement Managers v Plant Managers
v Plant Engineers v Facilities Managers v Maintenance
Managers v Property Managers v Security Managers
v Real Estate Managers v Building Service Managers
v Builders/Contractors v Surveyors v Valuers
SPONSORSHIP and EXHIBITION OPPORTUNITIES
This high profile event provides your company with the unique
opportunity to capture the interest and influence the decisions of a
highly targeted audience. Capitalise on this ideal platform to market
your services and form strategic relationships through networking.
Sponsorship and Exhibition options include:
k Luncheon k Cocktail Reception
k Documentation k Table-top Display k Promotional Materials
For enquiries
Tel: (603) 2070 3299 or Fax : (603) 2070 3369
LY
SEPARATE 1-Day Post-Conference Workshop
BOOK A B L E
14 August 2008 I Thursday
“FACILITIES MANAGEMENT – MANAGING
FACILITIES AS THE FIFTH RESOURCE OF
ORGANISATION”
Led by Maizan Baba, Associate Professor, Universiti Teknologi Malaysia
Workshop Objective
u To describe and appreciate the evolution of the
management of facilities – Yesteryears, present
and the future
u To align the management of facilities to its
requirement as the organisation’s Fifth Resource
u To equip the professionals involved in the
management of facilities with skills and knowledge
necessary to manage facilities as the organisation
strategic and important resource
Workshop Outline
u Facilities and the organisation
] Management of facilities yesterday and today
] The business of the organisation – Objectives and processes
] Facilities defined – tangibles and intangibles
u Facilities management process
] Strategic, tactical and operational management of facilities
] Facilities management process – Facilities life-cycle, technical
process and managerial process.
] Resourcing – The issues in in-house and outsourcing
strategies
] Measuring facilities performance
u Managing facilities into the future
] A scenario planning of the management of facilities
– From present to the future
] The skills required
] The facilities management knowledge necessary
– Technical and managerial
] Facilities and/or asset management?
About Your Workshop Leader
Maizan Baba holds a Diploma in Quantity Surveying,
(UTM), Bachelor in Quantity Surveying (UTM) and MSc
Facilities Management (University of Strathclyde, UK).
He is also a member for IFMA International Facility
Management Association (USA), BIFM British Institute
of Facilities Management (UK), RICS Royal Institute of
Chartered Surveyors (UK), IVMM Institution of Value
Management (Malaysia), ISM Institution of Surveyors
(Malaysia), TAM Technology Association (Malaysia) and
Registered Quantity Surveyor, BQS Board of Quantity
Surveyors (Malaysia). He used to work as an Assisstant Quantity Surveyor
at PWD/ JKR (KL) from 1981 till 1983 and later as Senior Quantity Surveyor
and Head of Asset Management at the Works Office (UTM), Kuala Lumpur
and Skudai Campus. Currently, he is the Lecturer/Associate Professor at
Department of Property Management, Faculty of Geoinformation Science and
Engineering (UTM) Skudai, Johor. Besides that, he is also the Chairman of the
Committee on Facilities Management for the faculty, Course Co-ordinator for the
MSc Facilities Management program, Co-author a book on Pengurusan Fasiliti,
2006 and written few articles published in a book on Quantity Surveying, ISM’s
The Surveyors Journal, TAM’s The Technologist magazine and The New Straits
Workshop timetable
Registration starts at 8:30am; Workshop commences at 9:00am and concludes at
5:00pm. Workshop materials, lunch and refreshment will be provided.
 Best Practices to Maximise the
Effectiveness of Facilities Performance

Facilities Management (FM) is one of the fastest growing professions in today’s globalised
environment. FM is facing more challenges than ever and it’s no longer sufficient by providing just
functional environments. The depletion of resources worldwide, increased number of facilities,
complex design, new maintenance techniques and changing views on responsibilities such as
building green and energy savings are just a few to begin with.

In this competitive business environment, organisations are constantly looking for solutions that can
cut down expenses while overcoming the challenges. This is the conference that will address all the
difficulties and dilemma that you may have.

Facility managers generally have the most influence upon the quality of life within a facility which
supports businesses and other types of organisation. Facility managers as well as those in related
professions can now have the opportunity to acquire the latest information on successful practices
as well as strategies through this timely conference.

In response to the above and following in depth research, Asia Business Forum is pleased to present
this 2-day Conference on Facilities and Maintenance Management to provide coverage
on opportunities for improved performance. Be equipped with the right tools and strategies to help
improve your FM performance and to stay one step ahead of your competitors.

At this Conference, you will gain valuable insights on new and challenging roles of facilities managers,
how to use balance scorecard, go green, save energies, balancing in-house and outsource service
for a successful and cost savings FM. You can also attain advice on the latest technologies,
learn how to implement effective strategies and find out the cohesiveness of Business Continuity
Management with FM.

A Separately Bookable 1-Day Post-Conference Workshop

14 August 2008 v Thursday

“FACILITIES MANAGEMENT –
MANAGING FACILITIES AS THE FIFTH RESOURCE OF ORGANISATION”
Led by Maizan Baba, Associate Professor, Universiti Teknologi Malaysia

At this workshop, you will hear and learn about the evolution of Facilities Management
and how to manage it in the future from our workshop leader, an academic, researcher and who has
14 years experience in this field. He will discuss on the processes, strategies, performance
measurement as well as the scenario of planning for the future.

REGISTER YOURSELF AND YOUR TEAM TODAY!

CALL OUR HOTLINE NOW (603) 2070 3299 or fax your registration to (603) 2070 3369
or email to puvanes@abf-asia.com to reserve your place!
Take advantage of the SAVINGS for EARLY BIRD & GROUP DISCOUNT!
 Registration Form 5 easy ways to register
Facilities & Maintenance Management Telephone: (603) 2070 3299
Conference (12-13 August 2008) & Workshop (14 August 2008) Fax: complete and send this registration form
JW Marriott Hotel, Kuala Lumpur, Malaysia
to: (603) 2070 3369
c Yes! Please register the following delegate(s) for this
Conference (Please photocopy for more delegates) Mail: this completed form together with payment to:
Asia Business Forum Sdn Bhd
Please tick (4) your choice session(s) Suite 20.05, Level 20, Wisma Goldhill, 67 Jalan Raja
Chulan, 50200 Kuala Lumpur, Malaysia
n 2-Day Conference + 1-Day Workshop [ Aug 12-14, 2008 ]
n 2-Day Conference only [ Aug 12-13, 2008 ] Email: umi.nadrah@abf-asia.com

n 1-Day Workshop only [ Aug 14, 2008 ] WEB: http://www.abf-asia.com

c I am unable to attend but please put me on your mailing list

Your investment for attending this Conference is:
c I am interested in Sponsorship/Exhibition Opportunities
Regular Fee Early Bird Fee
(Payment (If payment & Registration are
Name:(Dr/Mr/Mrs/Ms):____________________________________ after 11 July 2008) received by 11 July 2008)

Job Title:________________________________________________ Conference Only RM3,495 RM3,195

Email:___________________________________________________
Name:(Dr/Mr/Mrs/Ms):____________________________________
Job Title:________________________________________________
Email:___________________________________________________
Approving Manager:_____________________________________
Job Title:________________________________________________
Email:___________________________________________________
Company:_______________________________________________
Address:_________________________________________________
________________________________________________________
Tel:________________________Fax:__________________________
Booking Contact:_________________________________________
Email: __________________________________________________
Nature of Business:________________________________________
Company Web site:________________________________________
Workshop Only RM1,695 RM1,695
Conference +
Workshop RM4,990 RM4,690
The fee includes lunch, refreshments and conference documentation.
Note: For payment by Local Order, early bird fee will only apply if the local order is
executed and payment fully released to us on or before the early bird deadline.
Group Discount: Enjoy a group discount of 10% for 3 or more delegates registered
at the same time from the same organisation and of the same billing source.
Payment Methods
c Please cross cheque or bank draft made payable to ASIA
BUSINESS FORUM SDN BHD and mail your payment together
with this registration to Suite 20.05, Level 20, Wisma Goldhill,
67 Jalan Raja Chulan 50200 Kuala Lumpur, Malaysia.
Enclosed is our cheque/draft for RM ______________________
c Credit Card (amex only) Please debit my Amex Card Number:
Card Holder’s Name ___________________________________

Conference Venue and Accommodation Information

JW Marriott Hotel, Kuala Lumpur, Malaysia Signature __________________Expiry Date_______/________
183 Jalan Bukit Bintang, 55100 Kuala Lumpur, Malaysia
Important Notice: Payment is required with registration and must be received prior to the
Tel:(603) 2715 9000 Fax:(603) 2715 7012 conference to guarantee your place. Walk-in delegates with payment will only be admitted on the
Website: www.ytlhotels.com basis of space availability at the conference and with immediate full payment.
Attn: Room Reservation Department
Cancellations and Transfers
For reservations, please make your bookings directly with the hotel. To enjoy the
If you are unable to attend, a substitute delegate is welcomed at no extra
special room rates, please quote Asia Business Forum’s Conference on “Facilities
& Maintenance Management”. Hotel bills are to be settled by delegates directly charge. Please provide the name and the title of the substitute delegate
with the hotel. Hotel reservations and travel arrangements are the responsibilities at least 2 working days prior to the Conference. A refund less RM400
of the registrant. Please note that rooms are available on a first-come-first-served administration charge will be made for cancellation received in writing
basis. on or before 23 July 2008. Regrettably, no refund can be made for
cancellation received after this date. A complete set of documentation
Incorrect Mailing Information will however be sent to you.
It is possible that you may receive multiple mailings of this event or incorrect The organiser reserves the right to make any amendments and/or
company details on the labels, for which we apologise. If this happens, please let
us know so that we can update our database immediately. If you do not wish to
changes to the programme, venue, speaker replacements and/or topics
have your name on our mailing list, please let us know and we will remove it from if warranted by circumstances beyond its control.
our listing.
For official use
IMPORTANT NOTICE: Due to the provisions of the DIRECT SALES ACT 1993, the registration form
herein shall only be used by body corporate. Since Asia Business Forum Sdn Bhd is unable to accept Fee Received ADMISSION FORM SENT 9495M/No/AW
registration by mail from any individual, all individuals and applicants who are not body corporate and
who wish to attend are requested to register themselves at Suite 20.05, Level 20, Wisma Goldhill, 67 em
Jalan Raja Chulan 50200 Kuala Lumpur, Malaysia or call (603) 2070 3299 for registration procedure.
Copyright @ May 2008