Profile of Decorous Travel Islamabad

DECOROUS TRAVEL
ISLAMABAD
 Profile of Decorous Travel Islamabad

INTRODUCTION
 Profile of Decorous Travel Islamabad

1 OVERVIEW OF DECOROUS TRAVEL ISLAMABAD

Decorous Travel has been established in 2016 with the objective to provide travel services
with the optimum level. Subsequently, the agency obtained GDS Accreditation started full
fledged operation with network connection of world wide reservation systems “AMADEUS”,
“GALILEO” and “ABACUS” of PIA. The highly qualified and courteous staff Endeavour’s
to serve the people, corporate and general clients to their entire satisfaction. The agency
specializes in international and domestic Air Ticketing, holiday/vacation tours packages
within and outside Pakistan and organizes Umra packages for groups, families and
individuals. The agency has acquired good name in the market within a very short period of
time.

2 Manager Message

My team comprises of personnel who are dedicated and have the resolve to produce the
best result of their respective business units. Each person working therein is very critically &
minutely monitored.

In this environment of business and competition, there are fundamentally three objectives
every business must fulfill.

First, business must create superior products and service that in turn generates steady
profitability.

Secondly, companies must assume responsibility as good Corporate Citizens.

Third, and equally important, the core of a company’s survival & success is not its path-
banking technology or great products and services, but its brilliant & performing employees
who develop the technologies & bring out the great products and services. It is vital that these
three are pursued simultaneously.

Decorous Travel Islamabad

 Profile of Decorous Travel Islamabad

3 Corporate Vision of Decorous Travel

‘To be a world class Travel Operator exceeding customer expectations through dedicated
employees with the highest ethical and professional standards.

We are fully committed to:

 Building productive, collaborative, trusting and mutually advantageous relationships

with governments, others businesses, customers and our colleagues.

 Meeting and exceeding our customers’ requirements for product and service quality as
well as cost competitiveness.

 Providing our employees a safe, secure and healthy work environment in which they
can fulfill their ambitions and aspire to continually improve their circumstances.

 Achieving sustainable, profitable growth through a focus on business excellence and

strategic expansion.

1. Mission Statement

“As a symbol of national pride, Decorous Travel Islamabad must strive to be an travel
operator of choice operating profitably on modern commercial concepts, capable of
competing with the best in its entire international and domestic markets consistently
exceeding customer expectations. It should be a choice employs deploying modern
technology in all spheres of its activities.”

2. Values

i. Customer Expectations

DTI is the most trusted name in the industry. The reason of its goodwill is according
the expectation of their customers that DTI has fulfilled always by providing
competitive tariff, extensive care, and convenience to their valued and potential
customers.’

ii. Service

DTI aims at providing valuable and unique services to its customers. They are more
personalized and courteous to their customers. The services are valuable and rare; this
is the reason why customers trust DTI.
 Profile of Decorous Travel Islamabad

iii. Innovation

DTI is adoptive to changes and believes in innovation that’s create new ideas and
translating these ideas into action.

iv. Reliability

DTI is the most experience Travel operator with its service with more than 16 years.
This has built in DTI has become the most reliable Travel operator. DTI is known for
its loyalty and consistency.

v. Safety

The most challenging responsibility of any organization is to provide complete

satisfaction to its employees and customers together. This satisfaction rewards
favorable and easy working conditions. The in-flight services are customers friendly
and the organizational the organizational environment is also employees oriented.

3. Objectives

 Focus on customer defined quality attributes and endeavor to shape processes and
operations to achieve quality objectives without compromising safety and legal
requirements;

 Ensure adequate management of occupational health and safety of our employees

and others involved in our areas of activity.

 Abide by all applicable national & international legislation, adopt best industry
practices and conform to the requirement of the subscribed standards for self and
for outsourced services.

 To Become an airline ticketing concerned in the market with Creditable Stander of

conducting airline ticketing operations and Subsequently business for conduct of
UMRAH , HAJJ, VISA processing Operation.

 It is DTI objective to avail the business from Embassy in Pakistan for Processing
of Visa formalities through Draw box system

4. Product Line

 Focus on to become an airline ticketing concerned in the market with creditable

Stander of conducting airline ticketing operations and Subsequently business for
 Profile of Decorous Travel Islamabad

conduct of AIR TICKETING,(Throughout the world) UMRAH , HAJJ,

VISA,TOURS, HOTELS and processing operation.

 Ticketing capping, ticketing blocking, availing ticketing facility through staff

College and NHQ on competitive rates with full potential to provide maximum
services and satisfaction to the customer through efficient means.

COMPANY INFORMATION

4 Name Decorous Travel

5 Established 2016
6 Business Travel management
7 Managing Director Malik Farhan Mehmood
E-mail decoroustravel@Gmail.com
8 Office Manager/
Travel Consultant Waseem Akram
E-mail decoroustravel@gmail.com

9 Corporate office Office 206, 2nd floor, Ghiza Centre

Jinnah Avenue, Blue area, Islamabad –Pakistan
10 Bank Allied Bank, -Pakistan
Stock Exchange Branch, Blue area Islamabad
11 Account title Decorous Travel
12 Income tax no 4260619-5
13 GDS in use Abacus – Galileo – Amadeus
14 Web site www.Decoroustravel.com.pk
 Profile of Decorous Travel Islamabad

10. Our Clients:

 Profile of Decorous Travel Islamabad

COMPANY SERVICES
 Profile of Decorous Travel Islamabad

15 DECOROUS TRAVEL SERVICES

 International and Domestic Air Tickets.

 We provide our service seven days a week even Saturday and Sunday.

 We arrange group tours in Pakistan and outside Pakistan.

 We provide you best and cheap routing in interlining sectors.

 Door step ticket delivery facility round the clock,

 Prepaid itineraries with maximum options.

 Time to time provision of all Airlines special offers to passengers.

 Tickets confirmation and re-confirmation.

 Assistance of official on every step during their international trips.

 Hotel reservations. (On cost where required)

 Travel insurance. (On cost where required)

 Excess baggage facility. (On cost where required)

16 PARTNERS IN OUR BUSINESS (AIRLINES, GDS)

14. PARTNERS HOTELS

 Profile of Decorous Travel Islamabad

Decorous Travel - Service Timing and Availability

• Working week Monday to Saturday 09:00 to 18:00.

• Weekly holiday on Sunday.
• 24 hour emergency supports for after office hours & on Holidays.
• Members of the designated team will have 24 hour mobile contact,
16.1.1.1 wich will immediately assist on any inquiry / problem.
 Profile of Decorous Travel Islamabad

COMPANY STRUCTURE
 Profile of Decorous Travel Islamabad

2. Functional Units/ Departments of Decorous Travel

Decorous Travel has the following departments.

 Administration

 Finance

 Sales Operations

 Marketing

 Coordination

2.1 Administration Department:

Administration department is one of the pivotal departments, which is responsible

for the administration of human resources and formulation of the corporate
personnel policies; it has coordinating and regulatory body, which regulates
relationship between management and employees. Further subdivision is as under:

 Management

 Human Resource Division

 Training Center

 Policies and Remuneration

2.2 Finance Department:

Finance department is one of the biggest departments which is responsible for

provision of efficient and effective accounting/budget. The feasibility of extending
financial, administrative, technical facilities has to control by this department. It has
further divisions, which are as under:

 Planning and Budget

 Funds Management
 Profile of Decorous Travel Islamabad

 Accounting

 Internal Audit

Application & Software:

Software can be divided into two

general classes: systems software
and applications software. Systems software consists of low-level programs that
interact with the computer hardware at a very basic level. This includes
operating systems, compilers, and utilities for managing computer resources.

In contrast, applications software includes database programs, word processors,

spreadsheets, financial systems, customer relationship management systems
(CRM), enterprise resource planning (ERP) etc. Figuratively speaking,
applications software sits on top of systems software because it is unable to run
without the operating system and system utilities.

Keeping above in mind the Decorous Travel Islamabad is using Asia Soft for
their ERP solution. This software includes all basic modules like Budgeting,
Funds Management, and Basic Accounting Entries. Which makes the work easy
and quick?

2.3 Sales Operation:

This Department provides flight services like Reservation, booking of seats,

capping from airline, issuances of tickets, and all necessary information regarding
journey.

It has following subdivision/

 International Desk

 Domestic Desk

 Hajj and Umrah Services

 Tours and Hotel Reservation

2.3.1 International Desk:

 Profile of Decorous Travel Islamabad

Enterprises today are facing a rapidly changing

business vista and for their growth and prosperity
they need to be adaptive and responsive to the
risks and opportunities that are brought along a
changing global environment.

Decorous Travel, offer an access to a feasibility

based high level conceptual design that enables you to achieve maximum business
value. With a creative team of experts and a vision to ensure client success, we offer
our design services to enhance the business efficacy of an enterprise.

16.1.2 Domestic Desk

Our professionals have worked with many enterprises countrywide i.e. Pakistan
International Airline, Air blue and Shaheen Airline etc and implemented high-end
clusters. We deal with almost all major cities of the country.

16.1.3 Hajj and Umrah Services

Our agency provides Umrah Services from the Islamic month of

Rabi-ul-Awal to Ramadan in economy, two star, three star and
four star packages. In which they provides the hotel
accommodation, transport, visa processing and all other
zayarat, umrah training.
Accommodation In Hotel Makkah & Madin

1. 5 Star Hotel
2. 4 Star and 3 Star Hotel
3. Economic Hotel/Building

1) Full Transport Jeddah –Makka–Madina–Makkah–Jeddah.

2) Ziarat Included!

16.2 Marketing Department:

It looks after development of Marketing Plans & Policies. This department

performs all marketing functions. Subdivision is given below:

 Passenger Sales Division

 Corporate Sales Division

 Customer Relations
 Profile of Decorous Travel Islamabad

Customer Relationship Management

CRM, Customer Relationship Management Applications Integrate Business

Sales, Marketing & Customer Support Functions. CRM is a business strategy
that enables organizations to get closer with their customers, to better serve their
needs, improve customer service, enhance customer satisfaction and thereby
maximize customer loyalty and retention.

CRM applications constitute a powerful suite of high-end tools that help to

effectively streamline business sales, marketing and customer relationship
functions. Using just one user-friendly solution you can securely store data,
automate key business functions, coordinate sales and marketing, improve
employee performance, cut costs, and focus on maximizing customer
satisfaction.

Asia Soft provides best module for CRM. It includes basic module for the
domestic sales promotion, individuals sales promotion, corporate sales
promotion.

Marketing Desk

Decorous Travel Islamabad possesses a highly professional team to offer

support to our clients 24×7. Organizations thus may be left vulnerable to make
decisions that fall short of serving their best interests. This poses an
unacceptable risk to investments in information technology that has become
critical and intrinsic for all business to function.

DTI team helps the customers to make the right choices by providing that
essential expertise to help the customers and provides all necessary information
related to the area and environment. For this purpose they have a guides for
foreigners who visit the country.

Tours Operating Desk

Competition in sales of tours and activities to tourists is constantly increasing,

with that in mind every touchpoint with the customer is crucial in gaining trust
and their business, tour desk opens up new opportunities to provide tour
customers with added value
 Profile of Decorous Travel Islamabad

ATours help desk of any organization is one of the reliable sources of reference
for the company’s global audience of buyers and users. It is therefore vital for
businesses to maintain service levels for their customer and technical support
centers in order to enjoy enhanced contentment among their clientele. For
companies seeking distinct improvement in customer satisfaction levels, DTI is
here to provide help desk services tailored to the requirements of their business

17 Comments on Organizational Structure:

The philosophy behind the organizational structure of Decorous Travel is based on core
values - Integrity, Honesty, Responsibility, Value for Money, Customer Focus, People,
Diligence, Meeting Commitments, and Teamwork.

Being a strong, mature and progressive business house with a sound business philosophy,
Decorous Travel is here to stay and contribute to the economic growth and progress of
Pakistan.

4.1. Organizational Structure:

Decorous Travel has been divided into different departments as shown in

organizational chart. DTI is one of the biggest organizations in our country and has
worldwide operation there is a department meant for overall management of DTI.
Administration Department consists of different Division and units. Each Department
is headed by Manager and subsections by Assistant Managers.

17.1 Asia Pacific:

IATA's Asia Pacific regional office is based in Singapore and serves as the central
point of contact for IATA's member airlines in the region. The regional office also
maintains close ties with governments, their agencies, airports, air navigation service
providers and regional industry organizations.

It also provides services to the IATA Asia Pacific country offices, in addition to
promoting and achieving IATA's 2011 industry priorities.