Scenario # 1 – Compose as inquiry email

Subject Line of Email Message: Librarian Assistant – Teresa A. Gamez

Email Message:

Dear Main Library Department,

I am interested in the internship position as a Librarian Assistant in the Main Library of the
university. My experience in the high school yearbook, digitized equipment and different
types of editing software fit the requirements for the position.

An internship in the Main Library would give me the opportunity to assist other students
learn how to use the library, find books and even recommend books to read. I want students
to enjoy reading.

I am enclosing my resume for your consideration. I look forward to hearing from you please
feel free to contact me at (602)-432-904 to further discuss my skills and goals.

Respectfully,

Teresa A. Gamez
teresagamez@gmail.com
(602)-432-904
Scenario # 2: Thank you email after an interview

Subject Line of Email Message: Entry Level Recruiter – Teresa A. Gamez

Email Message:

Dear Dr. Joseph Dean:

Thank you so much for your time and the privilege of interviewing
with you yesterday. Learning more about the requirements for the position as an Entry Level
Recruiter with the University Department at Grand Canyon allows me to see how I am a perfect
candidate.

Throughout my high school years working as the chief editor for the yearbook, I have
demonstrated proficiency in all core office administration functions, including document
preparation, internal/external communications, data and records management, meeting
scheduling, and task prioritization. I am capable of working with little or no supervision, juggle
multiple tasks effectively, and maintain calm under pressure.

Again, thank you for considering me for this exciting opportunity. I would be thrilled to work
for the University Department at Grand Canyon, and hope to meet you again as a colleague.

Respectfully,

Teresa A. Gamez
teresagamez@gmail.com
(602)-432-904
Scenario # 3: Announcement memo for boss
Mr. Smith,
Please send the following email memo for the potluck company picnic next week to the “SW-
ALL” employees.

Thank you,

TO: All Employee Memo

FROM: Mr. Smith
DATE: October 19, 2017
SUBJECT: Company Picnic

We are having a potluck company picnic next Friday, October 19, 2017. The theme for the
picnic is Mexican food.

Please add the item you are bringing and reply to all.

Food Item 1:
Food Item 2:
Food Item 3:
Food Item 4:
Food Item 5:
Food Item 6:
Beverage:
Desert: Flan – Teresa Gamez
Scenario # 4: Customer complaint response

Subject Line of Email Message: Apology – Sally Smith

Email Message:

Dear Ms. Sally Smith:

Thank you for letting us know about the difficulties you experienced with the Phoenix
store. Please accept my apologies for any trouble this has caused you. It is our company policy
to respond to customers complaints immediately and your experience is unacceptable.
I have personally asked the manager to review the video cameras and it is evidently the
merchandise you mentioned was left behind at the register. Your items are being shipped to your
home and you should expect them to be delivered in the next days. Due to the inconvenience
this has caused you I have included a $35.00 gift card to use toward your next online or store
purchase.

I hope you can give us a second chance to provide you the customer service our clients
deserve. Should you have any questions do not hesitate to contact me at (602)-432-904.

Again thank you for your patience.

Teresa A. Gamez
Customer Care Representative
Email
Scenario # 5: Response to a bad review

Subject Line of Email Message: Resolve Papasan Chair

Email Message:

Dear Mr. John Smith,

Thank you very much for taking the time to write a review. I’m very sorry to hear about your
experience with the Papasan Chair and be assured your comments are not taken lightly. At our
company it is our standard to make only the best furniture. The Papasan Chair goes through a 5-
point quality review and your experience is not what our customers should experience.
Please contact me at your earliest experience to resolve your dissatisfaction.

At your service,

Teresa A. Gamez
Assurance Representative
teresagamez@gmail.com
(602)-432-904